Ibis Santos Gonzaga Praia 3 stars

Customer review rating (ALL Rating) 3.8/5 2,381 reviews

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Description

Hotel extras

  • 15-minutes drive to Giusfredo Santini Maritime Passenger Terminal

  • 25-minutes drive to Anchieta Highway

  • 20-minute drive to Santos Bus Terminal

  • 15-minute drive to Santos Old Town

  • 24-hour bar

Our accommodation(s)

Hotel location

Ibis Santos Gonzaga Praia

Av. Vicente de Carvalho, 50, Boqueirao
11045-500 SANTOS
Brazil

GPS:-23.97009, -46.32897

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR COME E BEBES

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,381 reviews

TripAdvisor Rating  4.0/5  1,590 reviews

Well Located

Customer review rating 5.0/5

Hiago S. Couples - Confirmed reviews ALL

It was awesome. From the check-in to the check-out, me and my girlfriend had an amazing stay. It was her birthday and they gave here a cake in a heart format, she loved it (and me too).

Dear Hiago S. S., We very much appreciate your comments regarding your stay at the ibis Santos Gonzaga Praia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Santos Gonzaga Praia team.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

PELO VALOR, ACREDITO QUE DEVERIA HAVER MAIS HIGIENE NO BANHEIRO.

Prezado Hóspede, Agradecemos sinceramente por compartilhar seus comentários sobre sua recente estadia conosco. Sua opinião é extremamente importante para nós, pois nos ajuda a melhorar continuamente nossos serviços e instalações. Lamentamos sinceramente que sua experiência com nosso banheiro não tenha atendido às suas expectativas em termos de higiene. Gostaríamos de garantir que tomaremos medidas imediatas em relação a essa questão e garantir que todos os nossos ambientes, incluindo os banheiros, estejam mantidos com os mais altos padrões de limpeza e higiene. Agradecemos novamente por seus comentários construtivos e esperamos ter a oportunidade de recebê-lo novamente no futuro, proporcionando-lhe uma experiência mais positiva e satisfatória. Atenciosamente, Equipe Ibis Santos Gonzaga

Well located and very fast both check-in and check-out processes.

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

I really appreciated the good will way your people handle our staying in Santos. Reception desk in both check-in and check-out processes and in the breakfast as well.

Dear Mauro A., We very much appreciate your comments regarding your stay at the ibis Santos Gonzaga Praia. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipe ibis Santos Gonzaga Praia.

May 1

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The feedback is only regarding the room 1355 that had infiltration water on the toilets. Reception was perfect. As we stay there only one day no changes was necessary or requested by me.

Dear Geraldo F., Thank you for taking the time to tell us about your experience at the ibis Santos Gonzaga Praia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Santos Gonzaga Praia.

normal dentro dos conformes

Customer review rating 4.0/5

Marcos A. Families - Confirmed reviews ALL

tranquilo

Prezada A., Obrigado por avaliar nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Equipe ibis Santos Gonzaga Praia.

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Other web-users rate our hotel

  • 676 reviews 9.3/10 Location
  • 1,410 reviews 2.7/10 Room
  • 968 reviews 6.7/10 Service
  • 32 reviews 3.8/10 WiFi
  • 626 reviews 2.5/10 Cleanliness
  • 560 reviews 6.2/10 Breakfast
  • 525 reviews 2.4/10 Comfort
  • 332 reviews 1.6/10 Vibe

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