Ibis Santos Gonzaga Praia

Ibis Santos Gonzaga Praia 3 stars

Customer review rating (ALL Rating) 4.0/5 1,164 reviews

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Hotel extras

  • 15-minutes drive to Giusfredo Santini Maritime Passenger Terminal

  • 25-minutes drive to Anchieta Highway

  • 20-minute drive to Santos Bus Terminal

  • 15-minute drive to Santos Old Town

  • 24-hour bar

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Ibis Santos Gonzaga Praia

Av. Vicente de Carvalho, 50, Boqueirao
11045-500 SANTOS
Brazil

GPS:-23.97024, -46.329101

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR COME E BEBES

The Bar: a friendly place to get together at any time of day.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,164 reviews

TripAdvisor Rating  4.0/5  1,569 reviews

Bad internet

Customer review rating 2.5/5

Guilherme Families - Confirmed reviews ALL

No internet available on room 1551, and when I complaint about I found a bad mood staff. Terrible

Dear Guilherme, Thank you for taking the time to send us your review. We are sorry for what happened in the apartment used. The maintenance sector was tasked with taking action and preventing future occurrences. Your experience is very important to us, and through feedback we can apply the improvements. Best regards, ibis Santos Gonzaga Praia

Great place to stay!

Customer review rating 4.5/5

Marília D. Couples - Confirmed reviews ALL

Great location, good size room, great shower and very clean!

Prezada Marilia, Muito obrigada por enviar a sua avaliação. Agradecemos a preferência e esperamos ter a chance de dar-lhe as boas-vindas novamente em um futuro próximo. Atenciosamente, equipe ibis Santos Gonzaga Praia

Perfect

Customer review rating 5.0/5

Regina Couples - Confirmed reviews ALL

Me and my husband we have had a really good experience with you! Tks

Dear Regina, Thank you so much for taking the time to send us feedback about your stay. It is always a pleasure to receive positive impressions and share success with our team. We hope to receive them again soon! Equipe ibis Santos Gonzaga Praia

Good stay

Customer review rating 3.5/5

Adriana L. Business - Confirmed reviews ALL

It was a good stay, a comfortable bed and bath, but cleaning was not 100% and even the "take away" breakfast was not a good experience.

Dear Adriana, Thank you for your review. The governance sector was tasked with taking action and preventing future occurrences. Your experience is very important to us, and through feedback we can apply the improvements. We hope to welcome you back soon! Atenciosamente, equipe ibis Santos Gonzaga Praia

Dirty room and uncomfortable bed

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Unfortunately the bed was extremely uncomfortable with lumpy pillows. The fridge had old food in it and the bathroom bin didn’t have a plastic bag in it. The toilet plumbing also wasn’t great.

Dear NICOLA B., Thank you for taking the time to tell us about your experience at the ibis Santos Gonzaga Praia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, team ibis Santos Gonzaga Praia

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Other web-users rate our hotel

  • 555 reviews 9/10 Location
  • 882 reviews 3.5/10 Room
  • 656 reviews 7.3/10 Service
  • 43 reviews 5.7/10 WiFi
  • 439 reviews 5.8/10 Breakfast
  • 358 reviews 2.8/10 Comfort
  • 320 reviews 4.5/10 Cleanliness
  • 244 reviews 4/10 Value

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