Ibis Santos Gonzaga Praia Hotel 3 stars

Very good reception, friendly and well located

I had a good time, just one thing: I understand the necessity to make people feel safe and making travelling Safe again during this pandemic. I hate to see the amout of waste produced though. Pretty much everything is now wrapped in plastic, towels, food, even the bread we ordered for breakfast. I think all this does is harm the Environment and I really hope this will end soon.

The hotel was in an optimal location few meters fo the beach walk of Santos. The building is already a bit old. But the staff is nice and friendly.

The first and second room I was given, they both smelled strongly like insecticide and there was some problems with the shower water, which was extremely hot, making it impossible to take a bath! In the bathroom there was an open pipe behind the toilet that smelled bad and they tried to hide it with toilet paper. I order food at night and I called the reception to let them know I was waiting for food and when the food finally came, they could not reach me because the phone in my room was not working... it did not ring at all, so the delivery guy left!!!! They also accept no euros neither dollars at the hotel! I left one day earlier than the planned, because I was really upset with my staying at Ibis!

Awesome stay! Will visit again!

I've been staying at this hotel on an early basis since 2018 and it's never disappointed: nice hospitable staff, comfy rooms, excellent location. Definitely my choice at Santos.

4 days stay, very good location by the beach and nice partnership with a local beach club.

Dentro do esperado.

My reservation was from Hoteis.com. In any moment I was informed that would have a pet tax charged. I had to know this at the hotel front desk. And knowing this information is hidden from the client, the hotel did not take it for less: charged me anyway. Besides, this hotel take off from us little comforts, like face towel. Never saw something like that.

will stay there anytime i visit santos. The staffs are friendly always attend to my need between seconds.

The only problem was a problem with the key card that took a while to solve. The next day we changed our room and the issue was solved.

Very difficult check in. it took a lot of time which is very rare in IBIS hotel around the world.

Pequeno contra tempo com o cofre.

I was stuck in the elevator for 30 minutes with ten other unknown people. I had to change the room key three times. And the hotel's fire escape is filthy. I left early due to the stress of these things

Had booked online for a room with working table which is a need for me. Did my checkin, went to the room to find NO working table but a extra bed for a 3rd person. Went downstairs and asked for a room that I booked with a working table. For my surprise the very unfriendly lady at checkin told me that this was I reserved then I showed her my reservation print page which says the room I reserved had a working table in room description on the website. Surprisingly she said hotel was fully booked and couldn't change my room then I asked for a cancellation and I was going to Novotel then. She then said she was going to "speak to the Manager" and went to the office. 30 seconds later she came back and all of sudden they had an available room. Miracle! We're not stupid, it's clear she didn't talk to anyone and tried to make me a fool. Don't know her name, she wasn't even using an uniform, terrible kind of professional to put in a front desk. Check who was she, it was about 6PM by Oct 17th. Only due this I won't be back, next time in Santos I won't even look for this Ibis.