It was great. I could choose my floor and found this very polite and attentive.

My stay at Ibis Valongo was good for the purpose of a short stay for business near Downtown. The room was clean and bright, with a comfortable bed, and decent storage. The wifi worked well all the time although instructions on how to connect to it weren't readily available. Parking was easy with the valet, although at the time I wasn't aware of the additional cost and it has to be paid separately from the hotel checkout. Improvements I would suggest: only one soap was left in the bathroom and although you can request for more, would be nice to already have two assuming most people don't want to use the same for bathing and washing hands. The hairdryer in my room in particular wasn't working. It would also be nice to have water available for purchase in the mini fridge. Maybe I missed a convenience store inside the hotel, but it was a bit inconvenient having to leave to find water somewhere.

Dusty room, bed duvet had human hair

people were helpful and polite the room was clean and very confortable.

Early check-in and pre-paid breakfast were ignored by the recepcionist, I had to insist for them to understand but, although the check-in was done before noon, they did the check-in ignoring the early check-in previously done online. However, the bedroom was comfortable, clean, and organised as usual. Shower and air conditioning were in good conditions.

Good room. Good building. Good services. Good breakfast. Fast check-in. Fast check-out. Good bar. Good restaurant. The area is not very safe, but the staff are very helpful. Beauftiful view of the Port of Santos.

Very nice place and new . Near from Santos Seaport . The location is very strategic and easy to have a good acces to downtown. Room and staff support was good . I recommend this place . Best regards ! !

It needs to improve itens, for exemple: a) payment only at checkout; b) more varied menu (lunch and dinner) c) quality of TV signal; d) better prepared attendants. e) include itens in the minibar and at the room

I am a regular IBIS user however this time I had a really terrible experience. I reserved 3 rooms. All rooms had dirty carpets when I arrived. I asked to change and later we realized that our new rooms were given to other guests. People already came in late during our stay. I m sorry to say that, but this IBIS VALONGO is just a nightmare.

Shower either got too hot or too cold, so that I had to turn on and off the tap along the bathroom but despite this everything else was quite nice. Ibis Santos Valongo is still a good option to Santos, and nearest cities, since it is near the historical district and museums of Santos (It neighbours the Museum of Sacred Art), and it is quite near the exit road in case you want to visit the cities around!

Correct the following items: 1. Inadequate bedding: top sheet and duvet as a single piece do not provide proper sanitation because they are not changed and / or laundered for use by the next guest; 2. Plastic cups of low quality, sometimes cracked causing leakage; 3. Amount of soap and shampoo insufficient for a couple; and 4. Drink of "welcome" not offered spontaneously; It was necessary to "charge".

Check in was confused. Contradictory information. Staff with insufficient training to guide the client. There were no explanations for my questions, and sometimes with a lack of patience. I was disappointed.

In the bathroom had no carpet (towel), and also had no towels ... only one towel, being that I was in a couple. Also had no drinking glasses. I had to request to support the reception staff. Even with several complaints, the hotel does not provide face towels. But overall the hotel is good and the staff working at the hotel are excellent. Very cordial!

Fair stay, polite staff, very clean. Best to have your breakfast early, specially if the hotel is full. They charge for parking, be aware. Close by to Monte Serrat - beautiful place to visit. Nice stay overall.

I was well received, the staff attentive. The accommodations are clean and comfortable. Good location. The breakfast and simple enough, could have more varieties of teas. The hotel has valet parking. I would like to come back to stay.