ibis Santos Valongo 3 stars

Customer review rating (ALL Rating) 4.1/5 1,426 reviews

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Rua Alexandre Gusmão, Praca Lions Clube 420, 11010320 SANTOS, Brazil

Description

Hotel extras

  • 10 minutes by car to the Santos Bus Station

  • 17 minutes by car to the Santos Harbor

  • 15-minute drive from the Imigrantes Highway

  • 10 minutes drive from downtown Santos

  • We are pet friendly and small animals are more than welcome at our hotel.

Our accommodation(s)

Hotel location

ibis Santos Valongo

Rua Alexandre Gusmão, Praca Lions Clube 420
11010320 SANTOS
Brazil

GPS:-23.9308, -46.33826

Telephone
Fax +55 13 3328-9300

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN RESTAURANT

Offering innovative and varied cuisine to satisfy all your cravings for something sweet, savory...or both!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,426 reviews

TripAdvisor Rating  4.0/5  331 reviews

Certificate of excellence 2024

Boa estadia

Customer review rating 5.0/5

Leandro Families - Confirmed reviews ALL

Confortavel

Olá Fernanda, Agradecemos muito pelos comentários sobre sua hospedagem no Ibis Santos Valongo. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo para aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e esperamos revê-la muitas vezes por aqui. Atenciosamente, A Gerência Ibis Santos Valongo

Customer review rating 2.0/5

Jo Business - Confirmed reviews ALL

Unfortunately my room was not cleaned properly I opened the refrigerator to put my bottle of water in it and found some food left from the other guest Little disgusting

Perfect Location for works in the harbor area

Customer review rating 4.5/5

Heiko Business - Confirmed reviews ALL

Very friendly employees, good breakfast buffet

Dear Heiko We very much appreciate your comments regarding your stay at the ibis Santos Valongo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The team is great and friendly, but the maintenance MUST be improved

Customer review rating 3.5/5

Daniel Business - Confirmed reviews ALL

The location is good for my work in Cubatão and, the reception desk team makes everything to make you comfortable, but some of the bulb lights were burned out, the shampoo was empty and the air conditioning was not working properly.

Prezado Sr. Daniel, Agradecemos ter-nos dedicado o seu tempo para escrever na sequência da sua hospedagem no ibis Santos Valongo. Lamentamos que a prestação de serviço tenha deixado uma imagem negativa do nosso hotel. Sobre o ar condicionado, estávamos com uma obra nos dutos que perdurou por algumas semanas. O sistema foi restabelecido em 14/05/2024. Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas. Sua opinião e comentários são fundamentais para nós. Asseguramos-lhe que já estão sendo tomadas todas as providências necessárias com vista à melhoria de qualidade daquilo que nos pontuou. Na expectativa de reconquistar sua confiança e recebe-lo novamente, queira aceitar os nossos cumprimentos. Cordialmente, A Gerência Ibis Santos Valongo

Air conditioning not working

Customer review rating 3.0/5

Tassio A. S. Business - Confirmed reviews ALL

I have complained about the problem with the air conditioning, by 07h30, and only around 10h they went to my room, and only to check about the problem, without any solution, considering that I have the checkout expect to 12h, I have not consider the option to change the bedroom

Prezado Sr. Tassio, Agradecemos ter-nos dedicado o seu tempo para escrever na sequência da sua hospedagem no ibis Santos Valongo. Lamentamos que a prestação de serviço tenha deixado uma imagem negativa do nosso hotel. Os hotéis Ibis desejam sempre prestar a melhor qualidade de serviço nas suas estadas. Sua opinião e comentários são fundamentais para nós. Asseguramos-lhe que já estão sendo tomadas todas as providências necessárias com vista à melhoria de qualidade daquilo que nos pontuou. Na expectativa de reconquistar sua confiança e recebe-lo novamente, queira aceitar os nossos cumprimentos. Cordialmente, A Gerência Ibis Santos Valongo

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Other web-users rate our hotel

  • 304 reviews 5.7/10 Location
  • 851 reviews 5.9/10 Room
  • 823 reviews 8.2/10 Service
  • 13 reviews 2.6/10 WiFi
  • 515 reviews 4.7/10 Cleanliness
  • 432 reviews 8/10 Breakfast
  • 284 reviews 6.6/10 Food
  • 252 reviews 3.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.