ibis Santos Valongo Hotel 3 stars

Dentro do esperado

On March, 02 I was looking a place for sleep due of flood in city of Santos, and when I arrive there, I was well attended and I thought room awesome. Everything was OK for me. PS: For dinner, I would suggest more option to eat, unless lasanha and hot pocket.

The location was excellent because it gave me safety and comfort to stay downtown and I got to know the museus! Breakfast was not bad , but I would like to have coconut milk, as an option.

Satisfying . Good customer service

Early check-in and pre-paid breakfast were ignored by the recepcionist, I had to insist for them to understand but, although the check-in was done before noon, they did the check-in ignoring the early check-in previously done online. However, the bedroom was comfortable, clean, and organised as usual. Shower and air conditioning were in good conditions.

Good room. Good building. Good services. Good breakfast. Fast check-in. Fast check-out. Good bar. Good restaurant. The area is not very safe, but the staff are very helpful. Beauftiful view of the Port of Santos.

Very nice place and new . Near from Santos Seaport . The location is very strategic and easy to have a good acces to downtown. Room and staff support was good . I recommend this place . Best regards ! !

It needs to improve itens, for exemple: a) payment only at checkout; b) more varied menu (lunch and dinner) c) quality of TV signal; d) better prepared attendants. e) include itens in the minibar and at the room

I am a regular IBIS user however this time I had a really terrible experience. I reserved 3 rooms. All rooms had dirty carpets when I arrived. I asked to change and later we realized that our new rooms were given to other guests. People already came in late during our stay. I m sorry to say that, but this IBIS VALONGO is just a nightmare.

Shower either got too hot or too cold, so that I had to turn on and off the tap along the bathroom but despite this everything else was quite nice. Ibis Santos Valongo is still a good option to Santos, and nearest cities, since it is near the historical district and museums of Santos (It neighbours the Museum of Sacred Art), and it is quite near the exit road in case you want to visit the cities around!

Correct the following items: 1. Inadequate bedding: top sheet and duvet as a single piece do not provide proper sanitation because they are not changed and / or laundered for use by the next guest; 2. Plastic cups of low quality, sometimes cracked causing leakage; 3. Amount of soap and shampoo insufficient for a couple; and 4. Drink of "welcome" not offered spontaneously; It was necessary to "charge".

Check in was confused. Contradictory information. Staff with insufficient training to guide the client. There were no explanations for my questions, and sometimes with a lack of patience. I was disappointed.

In the bathroom had no carpet (towel), and also had no towels ... only one towel, being that I was in a couple. Also had no drinking glasses. I had to request to support the reception staff. Even with several complaints, the hotel does not provide face towels. But overall the hotel is good and the staff working at the hotel are excellent. Very cordial!

Fair stay, polite staff, very clean. Best to have your breakfast early, specially if the hotel is full. They charge for parking, be aware. Close by to Monte Serrat - beautiful place to visit. Nice stay overall.

I was well received, the staff attentive. The accommodations are clean and comfortable. Good location. The breakfast and simple enough, could have more varieties of teas. The hotel has valet parking. I would like to come back to stay.