ibis Santos Valongo Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 6,072 reviews

ALLSAFE approved hotel

ibis Santos Valongo
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+ 15 Services

Hotel extras

  • 10 minutes by car to the Santos Bus Station

  • 17 minutes by car to the Santos Harbor

  • 15-minute drive from the Imigrantes Highway

  • 10 minutes drive from downtown Santos

Hotel location

ibis Santos Valongo

Rua Alexandre Gusmão
Praca Lions Clube 420
11010320 santos
brazil

Fax: (+55)1333289300

Check-in from 12h00

Check out up to 12h00

  • By plane

    GUARULHOS AIRPORT At 106km / 65 miles

  • By plane

    GUARULHOS AIRPORT At 96km / 59.65 miles

GPS:-23.9307464, -46.3377621

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Breakfast
  • Bar

IBIS KITCHEN RESTAURANT

Offering innovative and varied cuisine to satisfy all your cravings for something sweet, savory...or both!

Our accommodation(s)

Our guest reviews for
ibis Santos Valongo

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,072 reviews

TripAdvisor Rating 4.0/5

257 reviews

Perfect fit

Customer review rating 5.0/5

Renan B. M. Solo - 17/11/2021 Confirmed reviews ALL

Comfortable stay.

Boa estadia

Customer review rating 5.0/5

Wagner Business - 20/10/2021 Confirmed reviews ALL

Ibis sempre atendendo a expectativa.

Olá, Agradecemos a avaliação referente à sua estada no ibis S. Valongo. Na expectativa de lhe acolher novamente, queira aceitar os nossos melhores cumprimentos. Cordialmente, Equipe ibis S. Valongo.

Calm and silent

Customer review rating 4.5/5

Mariana Business - 26/09/2021 Confirmed reviews ALL

Calm, silent, excelent wi-fi, good breakfast and great team.

Dear guest, We appreciate your comments about ibis Santos Valongo. Ibis hotels always wish to provide the best service, so your opinion is fundamental for us. Looking forward to welcoming you again, please accept our compliments. Sincerely, Fabio Bernardi.

Good stay

Customer review rating 4.0/5

Jo… Couples - 08/09/2021 Confirmed reviews ALL

Stay was good but the room provided wast that I asked at check-in

Dear guest, We appreciate your comments about ibis Santos Valongo. Ibis hotels always wish to provide the best service, so your opinion is fundamental for us. Looking forward to welcoming you again, please accept our compliments. Sincerely, Fabio Bernardi.

good stay

Customer review rating 4.0/5

Gus Business - 06/09/2021 Confirmed reviews ALL

pretty good, except for the fact the bathroom was not 100% cleaned.

Dear guest, We appreciate your comments about ibis Santos Valongo. Ibis hotels always wish to provide the best service, so your opinion is fundamental for us. Looking forward to welcoming you again, please accept our compliments. Sincerely, Fabio Bernardi.
Customer review rating 5.0/5

Se Business - 18/06/2021 Confirmed reviews ALL

It was great. I could choose my floor and found this very polite and attentive.

Dear guest, We appreciate your comments about ibis Santos Valongo. Ibis hotels always wish to provide the best service, so your opinion is fundamental for us. Looking forward to welcoming you again, please accept our compliments. Sincerely, Fabio Bernardi.

Good for short stay near Downtown

Customer review rating 4.0/5

Noemie Business - 10/02/2021 Confirmed reviews ALL

My stay at Ibis Valongo was good for the purpose of a short stay for business near Downtown. The room was clean and bright, with a comfortable bed, and decent storage. The wifi worked well all the time although instructions on how to connect to it weren't readily available. Parking was easy with the valet, although at the time I wasn't aware of the additional cost and it has to be paid separately from the hotel checkout. Improvements I would suggest: only one soap was left in the bathroom and although you can request for more, would be nice to already have two assuming most people don't want to use the same for bathing and washing hands. The hairdryer in my room in particular wasn't working. It would also be nice to have water available for purchase in the mini fridge. Maybe I missed a convenience store inside the hotel, but it was a bit inconvenient having to leave to find water somewhere.

Dear Noemie Kaori Do Prado N., We very much appreciate your comments regarding your stay at the ibis Santos Valongo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room Cleaning

Customer review rating 3.0/5

Anonymous Families - 26/01/2021 Confirmed reviews ALL

Dusty room, bed duvet had human hair

good acommodations

Customer review rating 4.5/5

Eliana C. D. S. B. Couples - 04/01/2021 Confirmed reviews ALL

people were helpful and polite the room was clean and very confortable.

Strange but agreeable as usual.

TripAdvisor rating 3.0/5

RAPissarra Business - 05/10/2018 TripAdvisor review

Early check-in and pre-paid breakfast were ignored by the recepcionist, I had to insist for them to understand but, although the check-in was done before noon, they did the check-in ignoring the early check-in previously done online. However, the bedroom was comfortable, clean, and organised as usual. Shower and air conditioning were in good conditions.

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Santos Valongo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good

TripAdvisor rating 4.0/5

andreiacostaviei2018 Business - 21/02/2018 TripAdvisor review

Good room. Good building. Good services. Good breakfast. Fast check-in. Fast check-out. Good bar. Good restaurant. The area is not very safe, but the staff are very helpful. Beauftiful view of the Port of Santos.

Good location

TripAdvisor rating 5.0/5

thiagoxavier9500 Business - 13/02/2018 TripAdvisor review

Very nice place and new . Near from Santos Seaport . The location is very strategic and easy to have a good acces to downtown. Room and staff support was good . I recommend this place . Best regards ! !

Improvements

TripAdvisor rating 3.0/5

N1467OZluism Business - 03/02/2018 TripAdvisor review

It needs to improve itens, for exemple: a) payment only at checkout; b) more varied menu (lunch and dinner) c) quality of TV signal; d) better prepared attendants. e) include itens in the minibar and at the room

Will never come back

TripAdvisor rating 1.0/5

U8359VYenriquem Family - 20/12/2017 TripAdvisor review

I am a regular IBIS user however this time I had a really terrible experience. I reserved 3 rooms. All rooms had dirty carpets when I arrived. I asked to change and later we realized that our new rooms were given to other guests. People already came in late during our stay. I m sorry to say that, but this IBIS VALONGO is just a nightmare.

Maintenance issues but still very reliable!

TripAdvisor rating 4.0/5

RAPissarra Solo travel - 29/11/2017 TripAdvisor review

Shower either got too hot or too cold, so that I had to turn on and off the tap along the bathroom but despite this everything else was quite nice. Ibis Santos Valongo is still a good option to Santos, and nearest cities, since it is near the historical district and museums of Santos (It neighbours the Museum of Sacred Art), and it is quite near the exit road in case you want to visit the cities around!

See below in the next item.

TripAdvisor rating 2.0/5

N4025IDraulb Couples - 16/08/2017 TripAdvisor review

Correct the following items: 1. Inadequate bedding: top sheet and duvet as a single piece do not provide proper sanitation because they are not changed and / or laundered for use by the next guest; 2. Plastic cups of low quality, sometimes cracked causing leakage; 3. Amount of soap and shampoo insufficient for a couple; and 4. Drink of "welcome" not offered spontaneously; It was necessary to "charge".

Staff without training

TripAdvisor rating 3.0/5

LAAP57 Business - 19/06/2017 TripAdvisor review

Check in was confused. Contradictory information. Staff with insufficient training to guide the client. There were no explanations for my questions, and sometimes with a lack of patience. I was disappointed.

Satisfaction

TripAdvisor rating 4.0/5

Marcelo F Couples - 18/05/2017 TripAdvisor review

In the bathroom had no carpet (towel), and also had no towels ... only one towel, being that I was in a couple. Also had no drinking glasses. I had to request to support the reception staff. Even with several complaints, the hotel does not provide face towels. But overall the hotel is good and the staff working at the hotel are excellent. Very cordial!

Good option at Valongo

TripAdvisor rating 4.0/5

flaviat456 Business - 22/02/2017 TripAdvisor review

Fair stay, polite staff, very clean. Best to have your breakfast early, specially if the hotel is full. They charge for parking, be aware. Close by to Monte Serrat - beautiful place to visit. Nice stay overall.

The hotel served its purpose.

TripAdvisor rating 4.0/5

robertoaK9627MV Solo travel - 15/12/2016 TripAdvisor review

I was well received, the staff attentive. The accommodations are clean and comfortable. Good location. The breakfast and simple enough, could have more varieties of teas. The hotel has valet parking. I would like to come back to stay.

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