ibis Santos Valongo

ibis Santos Valongo 3 stars

Customer review rating (ALL Rating) 4.0/5 1,467 reviews

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Hotel extras

  • 10 minutes by car to the Santos Bus Station

  • 17 minutes by car to the Santos Harbor

  • 15-minute drive from the Imigrantes Highway

  • 10 minutes drive from downtown Santos

ALLSAFE approved hotel

Hotel location

ibis Santos Valongo

Rua Alexandre Gusmão, Praca Lions Clube 420
11010320 SANTOS
Brazil

  • By plane

    GUARULHOS AIRPORT At 106km / 65 miles

  • By plane

    GUARULHOS AIRPORT At 96km / 59.65 miles

GPS:-23.9307464, -46.3377621

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Breakfast
  • Bar

IBIS KITCHEN RESTAURANT

Offering innovative and varied cuisine to satisfy all your cravings for something sweet, savory...or both!

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,467 reviews

TripAdvisor Rating  4.0/5  274 reviews

Not satisfactory

Customer review rating 1.0/5

Marcos Business - Confirmed reviews ALL

The stay was not satisfactory, items such as clogged bathroom sink, TV malfunction and burnt out bathroom light were found. They are basic items that should be in good condition in a regular hotel room. I would add that, without my knowledge and consent, a sandwich that I had left inside was taken from the minibar.

Bad exp on front desk

Customer review rating 2.5/5

Jose Business - Confirmed reviews ALL

Front desk allowed and gave a guest the room keys without a call checking if it was expected

Santos Beach stay

TripAdvisor rating 5.0/5

msbr0wn Couples - TripAdvisor review

Wow i like this clean property. It is located at the beginning of Santos and the ports. Staffs are helpful too. Comfortable bed and pillows. Like the bathroom and showers at the standard studio. If you come to Santos this place you must not missed!

Dear guest, We appreciate your comments about ibis Santos Valongo. Ibis hotels always wish to provide the best service, so your opinion is fundamental for us. Looking forward to welcoming you again, please accept our compliments. Sincerely, Fabio Bernardi.

Well located due to my business trip.

Customer review rating 4.0/5

Joao A. T. G. Business - Confirmed reviews ALL

Good experience, people from the hotel are very nice and workaholic even overloaded.

Dear guest, We appreciate your comments about ibis Santos Valongo. Ibis hotels always wish to provide the best service, so your opinion is fundamental for us. Looking forward to welcoming you again, please accept our compliments. Sincerely, Fabio Bernardi.

it is not covid safe

Customer review rating 0.5/5

Lucas Families - Confirmed reviews ALL

First of all, I was very well attended by all the employees, they were all very cordial. Thank you all. However, I have many points to complain about. I made the reservation by phone, and in the reservation, I informed that I was in quarantine because I had tested positive for covid. When I arrived, I checked in, and every day, I had to explain that I was in quarantine and that's why I needed breakfast to be served in my room. On the fifth day, the maid went to find out I had covid, that's what I warned her why I wouldn't let her in. On the penultimate day a manager calls me to ask me why I was having coffee in the room. And then, they call me to confirm how many meals I had ordered, I informed that zero, and on the day of leaving, they still wanted to charge for a meal. On the last day I went to the cafeteria because I had already tested negative, and to my surprise, a lot of people without masks, taking food without masks and without gloves, including the reception staff with the mask on their neck instead of their face. The lack of communication between the team is huge, and little concern about the covid. That's what left me very disappointed.

Dear guest, We appreciate your comments about ibis Santos Valongo. Ibis hotels always wish to provide the best service, so your opinion is fundamental for us. Looking forward to welcoming you again, please accept our compliments. Sincerely, Fabio Bernardi.

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Other web-users rate our hotel

  • 235 reviews 4.8/10 Location
  • 727 reviews 5.2/10 Room
  • 634 reviews 7/10 Service
  • 27 reviews 6.7/10 WiFi
  • 390 reviews 4/10 Cleanliness
  • 277 reviews 6.7/10 Breakfast
  • 225 reviews 4.6/10 Value
  • 150 reviews 4.1/10 Food

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