Sofitel Guarujá Jequitimar Hotel 5 stars

Feel at home always

Still very good, but food has been decaying in the past few years.

The room was not clean, the food was cheap and there was no change, and if I want to compare the hotel with other large hotels, the hotel will not be more than two stars, and the price is very high for services and cleanliness.

Como sempre, superando as expectativas!

Good food , extremely nice staff , nice facilities

This was a fantastic experience because we loved everything. The good services, the room was beyond our expectations. We have loved the food and the facilities of the Hotel. The cassino was cool, we could really have a bit of fun there.

This is at least the fourth time (at least) that I have stayed for a week to ten days at the Guaruja Sofitel Hotel with my family, which includes my nonagenarian parents. This is the only hotel I will venture with my parents because the staff is so incredibly attentive and helpful. Eduardo, the maitre at the restaurant, for example, reserves a table by the window and closest to the buffet. Gelino, the lifeguard at the pool, helped my parents get safely in and out of the pool. Marcelo (on the beach), helped my parents get to the beach chairs. These are but a few examples of the caring and attentive staff going out of their way to make sure we could all enjoy our stay at the hotel. We appreciated all the kindness and attention given to us by the hotel management (Marcia Miranda and Joao Carlos Pollack), as well as Chef Herbert for the fabulous special meal he prepared for us on our last day at the hotel. I'd also like to thank Marcelo at the gym for his excellent and professional workouts. Thank you and hope to be able to return in the near future!

- food was not that good - lot of noise in the pool

Is a beautiful hotel but for almost 350 USD a night you lack a lot of services and luxury that one would expect from that value

The overall stay was pretty good! The staff are very kind, the beach service excellent, swimming pool and kids zone were amazing!!! Nice bed and terrific food!! But the hotel its getting old and needs repairs, the shower needs to be cleaned, it was all clogged up so the water goes everywhere but the center..... and besides that the shower booth cleanliness was awful...i could see black mold...

This is the 3rd time I've stayed in Jequitimar n definitely the overall quality has fallen! The infrastructure, lack of personnel and the food quality is Not up to 5* standard. The electrical wirings in the closets are dangingly, the personnel although polite are not well trained to answers detailed questions. The quality & quantity of food served in this "5*" hotel restaurant is DISAPPOINTING...especially the Saturday's feijoada....quiet poor!! The Overall Cost-Benefit for the guests is bad.

I recomend to my friends and colleagues.

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Very clean hotel, well receptive staff, especially the bellman and valet, breakfast and lunch very well served. The option to exchange lunch from departure day to lunch from arrival day was missing. Tip: Choose rooms on higher floors.