Sofitel Guarujá Jequitimar Hotel 5 stars

I am frequent guest of the hotel, love the experience and I fell at home there

Satisfatoria

My wife and I loved pretty much of everything. However, the bedroom mattress and pillows were not so comfortable. So, they need to be replaced for new ones. Overall, we enjoyed the stay.

The service around the pool was great. There was a fellow by the name of Diego that is excellent in service

Good experience overall. Although some restrictions were implemented due to pandemic, hotel was quite busy during the weekend and there was not enough space in the front area/bar for all guests to be accommodated with a table and desk and have some snacks/food during the dinner time.

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Very clean hotel, well receptive staff, especially the bellman and valet, breakfast and lunch very well served. The option to exchange lunch from departure day to lunch from arrival day was missing. Tip: Choose rooms on higher floors.

Always a great experience. A beautiful beach, delicius food and Confortable rooms. Its a wonderful place to stay on a couple or family trip. The Beach is amazing and the hotel too. I super recommend..

The hotel has an excellent infrastructure, with several pools, restaurants, bars and beach service. Service and care is majestic, as Sofitel standard. Having stayed in the winter, we could not enjoy many services, because they were closed by the low movement. Breakfast is good but meals are very simple served in a limited buffet

It is very pleasant to spend a few days with you! Place of beautiful nature, comfort and hospitality! Attentive and solicitous staff. Easy access! We will come back more and more times! Thank you! To the next.

Keep going back to this jewel. Warm welcome, room with an excelent view, clean and most important available at arrival. Impressive breakfast and lunch buffets. Pool water at perfect temperature, just the music could be improved....

The Beach is fabolous and staff Very kindly. But the hotel needs a maintenance. The blackout curtain doesnt Works. Idem the bathtub. Besides I asked for a late check-out because I'm a Silver member of LeClub Accor but the staff denied.