Hotel Jequitimar Guarujá 5 stars

Customer review rating (ALL Rating) 4.5/5 3,887 reviews

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Description

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

Our accommodation(s)

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Hotel location

Hotel Jequitimar Guarujá

Av Marjori da Silva Prado 1100, Praia de Pernambuco
11444000 GUARUJA
Brazil

GPS:-23.96895, -46.18655

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,887 reviews

Customer review rating 3.0/5

Paulo L. Families - Confirmed reviews ALL

Delay of one hour and a half at the check-in. Was told that I would have that same time at the check-out and it didn’t happen. Got stranded inside a malfunction elevator. Spoiled butter for two times at breakfast.

Dear Guest, Good morning! Thank you for sharing your experience at Hotel Jequitimar Guarujá. We sincerely regret that we did not meet your expectations; please allow me to extend my most sincere apologies. After receiving your evaluation, I shared your observations with the teams involved so they can work on preventing future occurrences. Regarding your check-in experience, our goal is for the enchantment to begin upon arrival, and for this reason, we are reviewing some processes to improve this experience. Based on your comment to the Front Desk, we verified that a late check-out until 4:00 PM was granted. We regret any miscommunication that may not have made this courtesy clear. With regard to your comments about the butter, I would like to clarify that we have a strict training and auditing program to ensure that food safety standards are met. However, after receiving your evaluation, we have forwarded your comments to our Kitchen and Nutrition teams so they can focus on the continuous improvement of our services. Thank you for your attention, and we hope you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.0/5

Daniel A. Families - Confirmed reviews ALL

Kosher event. Good food. Rooms in disrepair

Dear Mr. A. Good morning! We greatly appreciate you taking the time to evaluate your stay at Hotel Jequitimar Guarujá. It is always very positive to receive feedback from our guests. I will share your comments with our Maintenance team. One of the main priorities of this department, as well as of the hotel as a whole, is continuous development. I am confident that your feedback will serve as an encouragement for us to continue improving the quality of our services. Thank you for informing us about your experience, and we hope to continue earning your trust. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.5/5

Jose A. C. Friends - Confirmed reviews ALL

Cordial

Prezado Sr. C. Bom dia! Apreciamos imensamente seus comentários referentes à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Hotel Jequitimar Guarujá

Customer review rating 5.0/5

Thais M. R. A. C. Business - Confirmed reviews ALL

I liked a lot the structure

Dear Ms. C. Good morning! We very much appreciate your evaluation regarding your stay in Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Costa Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.5/5

Juliana I. C. Business - Confirmed reviews ALL

experiencia incrivel

Prezada Sra. C. Bom dia! Apreciamos imensamente seus comentários referentes à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Hotel Jequitimar Guarujá

Other web-users rate our hotel

  • 313 reviews 9/10 Location
  • 954 reviews 6.7/10 Room
  • 1,779 reviews 7.9/10 Service
  • 21 reviews 3.2/10 WiFi
  • 1,038 reviews 6.5/10 Food
  • 628 reviews 7/10 Amenities
  • 376 reviews 6.2/10 Cleanliness
  • 316 reviews 7.3/10 Vibe

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