Sofitel Guarujá Jequitimar Hotel 5 stars

Customer review rating 4.5/5 17,555 reviews
Sofitel Guarujá Jequitimar
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Hotel extras

  • The award-winning So Spa with L'Occitane

  • Leisure activities for the whole family

  • Impeccable service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • DE GUARULHOSPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 30 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Guarujá Jequitimar

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000
guaruja
brazil

Tel: +551321042000

Fax: (+55)13/21041008

Contact email

Check-in from 15h00

Check out up to 12h00

  • RIO DE JANEIRO - GUARUJA :  

  • RIO DE JANEIRO - SANTOS :  

  • SAO PAULO- GUARUJA :  

  • By plane

    CONGONHAS AIRPORT At 80km / 49.71 miles

  • By plane

    DE GUARULHOS At 150km / 93.21 miles - Shuttle paying

GPS :-23.970838, -46.187973

Our accommodations

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

Superior Room with 1 King Size Bed, balcony, sea views and complimentary WIFI

  • Max. number of persons: 3
  • Area: From 38
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 King Size Bed, balcony, views of the mountains and free WIFI

  • Max. number of persons: 3
  • Area: From 38
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Superior Room with 2 Single Size Beds, balcony, ocean and/or swimming pool views, free WIFI.

  • Max. number of persons: 3
  • Area: From 38
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Classic Room with 2 Single Size Beds, balcony, views of the mountains and free WIFI

  • Max. number of persons: 3
  • Area: From 38
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Luxury Suite with 1 King Size Bed, sea views, bathtub, balcony and free WIFI.

  • Max. number of persons: 3
  • Area: From 57
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Junior Suite with King Size Bed, sea views, bathtub, balcony and free WIFI

  • Max. number of persons: 3
  • Area: From 71
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Prestige Suite with 1 King Size Bed, ocean views, terrace with outdoor hot tub, WIFI

  • Max. number of persons: 3
  • Area: From 114
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

RESTAURANTE MAR CASADO

Type of cuisine: Regional

Enjoy a menu specializing in fresh seafood while admiring the views from the seafront at the Mar Casado Restaurant. Open 1pm to 4pm.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANTE BRISA

Type of cuisine: International

National and international haute cuisine is served at the Brisa Restaurant in the form of a delicious, varied buffet prepared by French chef Patrick Ferry. Monday to Friday, 7am to 10:30am and 12:30pm to 4pm. Weekends and public holidays, 7am to 11am

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANTE LES ÉPICES

Type of cuisine: French

The traditionally French Les Épices Restaurant offers a refined menu and a wine list featuring highly prestigious and award-winning wines. Open 8pm to 11pm.

Dinner

20:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'EAU VIVE

Photo non contractuelle / Strictly non binding

L´Eau Vive Lobby Bar has a modern, yet sophisticated and elegant atmosphere. Enjoy spending time at the pool bar whilst sampling delicious snacks and your favorite drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LEAU VIVE LOBBY BAR

Photo non contractuelle / Strictly non binding

In a modern and sophisticated atmosphere, L'Eau Vive Bar offers relaxing moments and drinks elaborated with influence of the highest station trends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 30

  • Maximum size: 3,750

  • Maximum capacity: 5,000 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Sofitel Guarujá Jequitimar

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

17,555 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,419 reviews

Great location

Customer review rating 4.5/5

Bruna Families - 19/02/2020 Confirmed reviews ALL

Great beach and location, clean and well kept rooms with good decoration. Service was not so good as they seemed not prepared to handle full house. Was a long waiting line at check in with only one person welcoming regular guests (they didn’t prioritize my family with a baby in the waiting line). Big amenities for kids but really noisy (the low ceiling make it more noisy I guess, but always loud music around, not very enjoyable place) maybe would be a good ideia to keep big kids in a more separated area. Even in the nursery sometimes also staff would come talking loudly with other kids while I was trying to make baby sleep. Baby facilities are big but not very functional as there is only one sink, so if there someone using it’s hard to wait with a baby . The other smaller facilities are also not very functional, could be a little better. Long waiting line during meal times despite still place inside. Overall experience was fine, but for the size and style (and price) of the hotel could be much better. First time we were there we had a better experience, was a low season period.

Dear Bruna C., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great location

Customer review rating 4.5/5

Andres S. Business - 18/02/2020 Confirmed reviews ALL

I attended GM Meeting 2020 for my first time and was an amazing experience: all perfectly organized and planed. Congrats!!!

Dear Andres S., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excellent

Customer review rating 4.5/5

Flávio E. M. Couples - 18/02/2020 Confirmed reviews ALL

excelente

Dear Flavio Eduardo F., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good Stay, with some room for improvement

Customer review rating 4.5/5

Renato C. Families - 17/02/2020 Confirmed reviews ALL

The overall stay was good, for the most part the staff was caring, the front desk was a very good experience. The hotel has to work on improving the smell of food that come from the main restaurant upstairs, for some reason the smell was present in the lobby and other areas of the hotel. Also, the pool service was poor, with short staff and long waits to order anything in the pool. This was the worst part of the stay. Also, the food on the restaurant upstairs (lunch) can be improved. If you consider the price of the hotel, the food is not compatible (should be a lot better in choice and quality).

Dear Renato C., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

So beautiful place and great hotel!

Customer review rating 4.5/5

Vanessa S. Business - 10/02/2020 Confirmed reviews ALL

I went to the hotel an a corporate event and It was a great experience. Good bed, good food and delicious breakfast!

Dear Vanessa S., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

it was good

Customer review rating 4.5/5

Andre Business - 10/02/2020 Confirmed reviews ALL

Nice hotel with good location. Conditional air has to be fixed in lobby, and restaurant. Very hot.

Dear Andre G., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. I will share your comments with our team of Maintenance. One of the mains goals of this area and the Hotel is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Confort beatuful option.

Customer review rating 4.5/5

Jorge S. Business - 07/02/2020 Confirmed reviews ALL

Accommodations are great. A little noise due to some parties in the evening. Unfortunately it rains a lot and the hotel have few options for in-doors activities.

Dear Jorge S., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team of leisure. One of the main goals of this area is the constant development. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excelente estadia, atenciosos.

Customer review rating 4.5/5

Rennan P. D. F. Business - 07/02/2020 Confirmed reviews ALL

Única, indescritível ..

Prezado Sr. F., Bonjour! Ficamos muito felizes com sua avaliação referente à sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Nice Stay

Customer review rating 4.5/5

B. S. Business - 06/02/2020 Confirmed reviews ALL

Everyone was very attentive. The food was good. The hotel is well kept.

Dear Brigida S., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good infrastructure

Customer review rating 4.5/5

Samantha S. Business - 06/02/2020 Confirmed reviews ALL

Hotel has a good infrastructure, great breakfast and restaurants. Room's curtain not working properly and no iron.

Dear Samantha S., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Exelent.

Customer review rating 4.5/5

M L. Z. Couples - 04/02/2020 Confirmed reviews ALL

I loved the place. I would like to ask you; the name of the pillows you use. I slept so well. I know the brand, but what type of pillow?

Dear Maria Lucia, We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our pillow it's from the store Trussardi and the size is 50x70 centimeters. it is composed of 60% plume and 30% feather. We sell the pillow at our SPA, in case you are interested in buying with us. The price is 384.00 reais. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Very nice location, beautiful beach and excellent service.

Customer review rating 4.5/5

Rafael L. Families - 04/02/2020 Confirmed reviews ALL

In my opinion Sofitel Jequitimar is the best option in Guraruja. It is very well located, the structure and service is fantastic and the food is delicious.

Dear Rafael Andre L., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excellent place

Customer review rating 4.5/5

Iris J. D. S. Friends - 03/02/2020 Confirmed reviews ALL

I stayed at Sofitel Jequitimar to celebrate 10 year of my company. Everything was good, foods, drinks, staff, the attention of the people who work there.

Dear Iris Juliana S., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

The service was below than what I expected.

Customer review rating 4.5/5

Gabriela M. Business - 03/02/2020 Confirmed reviews ALL

The hotel staff wasn´t very friendly, and I was surprised that the hotel wasn´t ready to support guests with food poisoning properly. After the fact, it took more than 15 minutes for someone to come and check how we were feeling, the restaurant wasn´t ready to offer us simple things like (apple and potatoes) so we could have a lighter meal.

Dear Gabriela de M., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excellent stay

Customer review rating 4.5/5

Leonardo L. Solo - 03/02/2020 Confirmed reviews ALL

First time in hotel. I had a very good time. I'd like to give special thanks to Tainá (bar), Lara (front desk), Patricia and Claudia (SPA) and people responsible for beach services, besides Casino team.

Dear Leonardo L., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team in special, with the employers mentioned. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Could be better.

Customer review rating 4.5/5

Diemerson B. Business - 03/02/2020 Confirmed reviews ALL

Staff was not as empathetic enough.

Dear Diemerson B., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with our staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Perfect

Customer review rating 4.5/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

Everything was wonderful, the hotel is awesome, but I really believe that the check in process can be faster in all hotels.

Dear Tania N., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excelente Stay

Customer review rating 4.5/5

Eduardo C. Business - 03/02/2020 Confirmed reviews ALL

All the services provided by Sofitel was Amazing through the dates in the resort

Dear Eduardo C., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda General Manager Sofitel Guarujá Jequitimar

Great beach view

Customer review rating 4.5/5

Juli Business - 03/02/2020 Confirmed reviews ALL

The hotel is wonderful, facilities are great, convention center is good too. Nice pool, outstanding view, good food. But we had a major problem with two people of our group who ate Bobo de Camarao for dinner and they woke up ill, with foodborne. We contacted the hotel staff and no one was helpful. No one offered to help them beside of listening of what happened. We didn't receive any call from you to hear if our two people felt better. No ambulatory, no doctor, no nurse. The other thing is the service has low quality. People from the front desk not friendly at all, they were all rude, very stressed and no smile in the face and not even a thank you for choosing our hotel. Maitre was rude too at our dinner. Other staff were nice.

Dear Juliana P., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; working daily in the training of professionals, so that quality standards are met and we can meet our customers' expectations. As for you note to Bobo de Camarão, the food was sent for laboratory analysis through our nutritionist and no abnormalities have been identified. We will be available for any clarification, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Contaminated Food and Low Service Quality

Customer review rating 4.5/5

A Business - 01/02/2020 Confirmed reviews ALL

To achieve a high-end hotel level, there’s a lot of space to grow in customer service and employee training.

Dear Andre M., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
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