Hotel Jequitimar Guarujá 5 stars

Customer review rating (ALL Rating) 4.6/5 4,357 reviews

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Hotel Jequitimar Guarujá - Image 1
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Hotel Jequitimar Guarujá - Image 3
Hotel Jequitimar Guarujá - Image 4
Av Marjori da Silva Prado 1100, Praia de Pernambuco, 11444000 GUARUJA, Brazil

Description

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

Our accommodation(s)

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Hotel location

Hotel Jequitimar Guarujá

Av Marjori da Silva Prado 1100, Praia de Pernambuco
11444000 GUARUJA
Brazil

GPS:-23.96895, -46.18655

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,357 reviews

TripAdvisor Rating  4.5/5  3,187 reviews

Certificate of excellence 2024

Great service and food

Customer review rating 4.5/5

Guilherme T. A. Friends - Confirmed reviews ALL

I have been to the hotel with family and friends during a holliday in Brazil. Staff really dedicates time to make you feel at home. On the all inclusive I liked the selection of beverages and food served and the options for kids. I would recommend to have water facilities on the tennis court and also some remodelling on the court.

Dear Mr. A. Good morning! We greatly appreciate your comments regarding your stay at Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. Your comments will be shared with our teams. I am confident that your feedback will encourage us to continue improving the quality of our services. Thank you for sharing your experience with us, and we hope your next visit will be even more enjoyable than the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Well located, good service

Customer review rating 4.0/5

Jean O. Families - Confirmed reviews ALL

You know, this was not my first time there, and I always used to have really good time in the hotel, but this time we had a bad experience with an employee that you have there. Sorry, but I don't know her name, but she is working in the Brisa's Restaurante. Terrible experience !

Dear Mrs. O., Good afternoon! We appreciate that you have shared your feedback regarding your stay at Hotel Jequitimar Guarujá. It is always very positive to receive impressions from our guests. I have shared your comments with our Food & Beverage team. One of the priorities of this department, and of the hotel as a whole, is constant development. I am confident that your feedback will encourage us to continue improving the quality of our services. Thank you for informing us about your experience, and we hope to continue earning your trust. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.0/5

Fernando Families - Confirmed reviews ALL

I did not like the option of all inclusive with drink included . Quality of the drinks was low price. Recognized brands were not included which were not cominicsted at the moment of the reservation. I had to pay apart for drinks with recognized brands at the end which added extra cost to my stay. Also low quality snacks were included in the package .. had to pay for the good snacks apart. If this is a service you want to promote either you communicate what is included in this package for consumers to take the decision or you really offer a proper all Inclusive service.

Dear Mr. B., Good afternoon! Thank you for taking the time to tell us about your experience at the Hotel Jequitimar Guarujá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At out Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Great!

Customer review rating 4.5/5

Marcelo O. Families - Confirmed reviews ALL

Great stay, as always. Nice food, drinks, rooms, kind staff. My only complain is about the safety box, which was not working, and despite several requests, could not be solved. I suggest a better knowledge and communication about the necessary procedures, as only in my last request I was informed that I should be at the room to have it fixed. On the other hand my sincere congratulations to staff of the restaurant Les Épices, great as always, and delicious dishes!

Dear Mrs. S., Good afternoon! We greatly appreciate you taking the time to review your stay at Hotel Jequitimar Guarujá. It is always very valuable to receive feedback from our guests. I have shared your comments with our Maintenance team. One of the priorities of this department, and of the hotel as a whole, is the continuous improvement of our services. I am confident that your feedback will serve as encouragement for us to continue striving for excellence. Thank you for sharing your experience with us, and we hope to continue earning your trust. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Well located but very dated

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The location is great, but the hotel is dated and in urgent need of renovations. The rooms are spacious but could really use a touch up. You can just tell the upkeep isn’t ideal and there are issues like curtains not being fully functional, floor tiles being damaged and more. We had a big issue during our stay related to a ton of noise at night time in our original room but the staff was friendly and switched us to another room the following day which was much appreciated. The second room was much better located and also seemed a bit less dated, but the overall “feel” of the entire hotel is that a renovation would be a welcome touch to take it to another level. For instance, the game room is also very dated. The beach furniture is also subpar. The beach service could also be better.

Dear Mr. P., Good afternoon! Thank you for taking the time to tell us about your experience at the Hotel Jequitimar Guarujá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At out Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

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Other web-users rate our hotel

  • 316 reviews 9/10 Location
  • 824 reviews 7.5/10 Room
  • 1,689 reviews 8.2/10 Service
  • 13 reviews 3.3/10 WiFi
  • 1,088 reviews 7.4/10 Food
  • 559 reviews 7.2/10 Amenities
  • 343 reviews 7.1/10 Cleanliness
  • 214 reviews 8.6/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.