Hotel Jequitimar Guarujá Resort & SPA by Accor 5 stars

Customer review rating (ALL Rating) 4.5/5 3,692 reviews

Hotel Jequitimar Guarujá Resort & SPA by Accor - Image 1
Hotel Jequitimar Guarujá Resort & SPA by Accor - Image 2
Hotel Jequitimar Guarujá Resort & SPA by Accor - Image 3
Hotel Jequitimar Guarujá Resort & SPA by Accor - Image 4

Description

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

Our accommodation(s)

Book this hotel
Room 1

Deluxe Room, 38 m² with a 5 m² balcony and sea view, located in the central wing, queen-size bed, bathroom with Avatim amenities, Nespresso machine, air conditioning, 32" TV and free WiFi.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 38 / 409 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 38 / 409 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: Ocean/Sea view
  • Most of the accommodation: Balcony

38 m² room with a 5 m² balcony and mountain views, one queen-size bed, bathroom with Avatim amenities, air conditioning, 32-inch TV and complimentary WiFi. Connecting rooms available on request and subject to availability.

  • Views:

    Mountain view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 38 / 409 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Pots/Pans/Dishes
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TVAdditional charge
  • 32'/81 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

38 m² room with a 5 m² balcony and sea view, two single beds, bathroom with Avatim amenities, air conditioning, 32-inch TV and complimentary WiFi. Connecting rooms available on request and subject to availability.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 38 / 409 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Pots/Pans/Dishes
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TVAdditional charge
  • 32'/81 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Deluxe room, 38 m² including a 5 m² balcony with full sea view, in the central wing. Two single beds, bathroom with Avatim amenities, Nespresso machine, air conditioning, 32" TV and complimentary WiFi.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 38 / 409 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Room, 38 m² including a 5 m² balcony with mountain views, two single beds, bathroom with Avatim amenities, air conditioning, 32" TV and complimentary WiFi. Connecting rooms are available on request and subject to availability.

  • Views:

    Mountain view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 38 / 409 sq ft

Bedding

Twin bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini Bar
  • Pots/Pans/Dishes
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TVAdditional charge

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

Sea Suite with 1 king size bed, sea view, terrace wor outdoor bathtub, WIFI.

114 m² room with 66 m² of terrace, bathroom with separate shower, Avatim amenities, walk-in closet, king-size bed, Nespresso machine, air conditioning, 32" TV and complimentary WiFi. Terrace with bathroom featuring a soaking tub and shower.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 114 / 1227 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Pots/Pans/Dishes
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Complementary elements

  • Multimedia hub
  • Radio

Internet Facilities

  • RJ 11 Outlet
  • RJ 45 Outlet
  • High speed internetAdditional charge

Phone Facilities

  • Phone with 2 handsets in room
  • Voice mail
  • Direct dial telephoneAdditional charge

Tv Facilities

  • In-house movies
  • Satellite/cable colour TV
  • TV room service ordering
  • Web TVAdditional charge
  • 32'/81 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Opening windows
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Hotel Jequitimar Guarujá Resort & SPA by Accor

Av Marjori da Silva Prado 1100, Praia de Pernambuco
11444000 GUARUJA
Brazil

GPS:-23.96895, -46.18655

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • DE GUARULHOS Additional charge
  • GRU Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 301 rooms
  • 8 rooms for people with reduced mobility
  • 27 connecting rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Casino
  • Football Table
  • Pool Table

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High Speed internet Additional charge
  • High speed transmission line Additional charge

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Porter

  • Porter

Catering

4 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

13 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Equipements for children

  • Bottle Warmer
  • Stroller available

Services for children

  • Children''s Club for over 12
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Video game area
  • Outdoor playground for children
  • Play area

Well-being

Piscina Externa

  • Outside
  • On site

Academia

  • On site

Sports and leisure

Bodybuilding equipment/Gym

  • Nearby

Boat excursions

  • On site

Boat excursions

  • Nearby

Bodybuilding equipment/Gym

  • On site

Volleyball

  • On site

Volleyball

  • Nearby

Wind surfing facilities

  • Nearby

Basketball court

  • On site

Basketball court

  • Nearby

Wind surfing facilities

  • On site

Tennis

  • On site

Tennis

  • Nearby
  • On site
  • Indoor parking
  • Public
  • Parking pricing: 11.11 66 BRL Per day

Traditionally French, the Les Épices Restaurant has a refined menu with a highly prestigious and award-winning wine list. From 20:00 to 23:00 upon reservation.

Menu specializing in fresh seafood, plus sea-level view, all at the Mar Casado Restaurant. Check availability at time of booking.

POOL BAR

Have fun at the pool bar while savoring delicious snacks and enjoying your favorite drink.

Fun for all the family in our pool, which also boasts a pool bar and a children's area, in addition to hosting the most entertaining activities throughout the year.

The hotel is proud to be partnered by Companhia Athletica, one of the country's biggest health club chains. Guests have access to world-class, state-of-the-art equipment such as Life Fitness running machines and exercise bikes, as well as expert trainers.

Jequitimar SPA, a cozy and elegant environment facing the sea, to simply relax or enjoy beauty treatment. Get a break from your normal routine at Jequitimar SPA, inside the Jequitimar Guarujá Hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,692 reviews

Customer review rating 5.0/5

Daniela M. Families - Confirmed reviews ALL

Dear Ms. M. Good morning! We very much appreciate your evaluation regarding your stay in Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Luciano Rocha Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 2.5/5

Jean P. F. L. Families - Confirmed reviews ALL

Dear Mr. L., Good morning! We very much appreciate the response of our survey regarding your stay at the Hotel Jequitimar Guarujá. Guest feedback is extremely important to us, as it enables us to address the areas that require the greatest attention. I deeply regret that your stay fell so far short of your expectations and of the standard of excellence we strive to deliver. Please accept our sincere apologies for the difficulties you encountered with our beach service and recreation activities, as well as for your perception of the food. I would like to assure you that your concerns have been shared directly with the responsible teams and were also presented during our operational meeting for the implementation of immediate improvements. Please be assured that we will take the appropriate measures to address these issues and prevent similar occurrences in the future. We hope to have the opportunity to welcome you back in the future and provide the high-quality experience that you and your family deserve. Kind Regards, Luciano Rocha Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 3.5/5

Carolina M. C. Business - Confirmed reviews ALL

Dear Mrs. C., Good morning! We greatly appreciate you taking the time to evaluate your stay at Hotel Jequitimar Guarujá. It is always very rewarding to receive feedback from our guests. I will share your comments with our Maintenance and Housekeeping teams so they can address the points you mentioned. One of the hotel's main priorities is continuous improvement, and I am confident that your feedback will encourage us to keep enhancing the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Sincerely, Luciano Rocha Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.0/5

Antonio H. Business - Confirmed reviews ALL

Dear Mr. H. Good afternoon! Thank you for your comments regarding your stay at Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. Your feedback will be shared with our teams. I am confident that your comments will serve as an encouragement for us to continue improving the quality of our services. Thank you very much for informing us about your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Hotel Jequitimar Guarujá

Customer review rating 5.0/5

Nataly F. B. Families - Confirmed reviews ALL

Dear Ms. B. Good morning! We very much appreciate your evaluation regarding your stay in Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Hotel Jequitimar Guarujá

Dear Ms. M. Good morning! We very much appreciate your evaluation regarding your stay in Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Luciano Rocha Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 2.5/5

Jean P. F. L. Families - Confirmed reviews ALL

The room was comfortable with minor maintenance issues. The lunch/dinner buffet at Brisa’s was a disappointment to say the least; variety was ok, but quality wasn’t. Lunch service at the pool was sloooow. It took 1h10min to get our order even on a not busy day. Drinks service at the pool, beach and bar were very good, though, and so was Guest Services when we needed their help. There were very few activities for my 14 year old; just for young kids. I have stayed nearly 10 years ago when it was still Sofitel and had better memories. In a nutshell, I don’t think it’s worth London 4-/5-star prices in what is a lower wage region.

Dear Mr. L., Good morning! We very much appreciate the response of our survey regarding your stay at the Hotel Jequitimar Guarujá. Guest feedback is extremely important to us, as it enables us to address the areas that require the greatest attention. I deeply regret that your stay fell so far short of your expectations and of the standard of excellence we strive to deliver. Please accept our sincere apologies for the difficulties you encountered with our beach service and recreation activities, as well as for your perception of the food. I would like to assure you that your concerns have been shared directly with the responsible teams and were also presented during our operational meeting for the implementation of immediate improvements. Please be assured that we will take the appropriate measures to address these issues and prevent similar occurrences in the future. We hope to have the opportunity to welcome you back in the future and provide the high-quality experience that you and your family deserve. Kind Regards, Luciano Rocha Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 3.5/5

Carolina M. C. Business - Confirmed reviews ALL

It’s a great hotel, good location, but in dire need for a renewal.

Dear Mrs. C., Good morning! We greatly appreciate you taking the time to evaluate your stay at Hotel Jequitimar Guarujá. It is always very rewarding to receive feedback from our guests. I will share your comments with our Maintenance and Housekeeping teams so they can address the points you mentioned. One of the hotel's main priorities is continuous improvement, and I am confident that your feedback will encourage us to keep enhancing the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Sincerely, Luciano Rocha Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.0/5

Antonio H. Business - Confirmed reviews ALL

Great service and good location !!

Dear Mr. H. Good afternoon! Thank you for your comments regarding your stay at Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. Your feedback will be shared with our teams. I am confident that your comments will serve as an encouragement for us to continue improving the quality of our services. Thank you very much for informing us about your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Hotel Jequitimar Guarujá

Customer review rating 5.0/5

Nataly F. B. Families - Confirmed reviews ALL

I spent just one weekend, enjoyed the spa, pool and beach. The infrastructure is well preserved. The remarkable thing is the location just in front of an extremely beautiful beach.

Dear Ms. B. Good morning! We very much appreciate your evaluation regarding your stay in Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Hotel Jequitimar Guarujá

Customer review rating 3.5/5

Marcos J. B. D. O. Families - Confirmed reviews ALL

During my stay I founded women's lingerie on the wardrobe that was too embarrassing situation, because I was with my wife and kid, and the floor was too slippery

Dear Mr. O., Good afternoon! We received your detailed report about your experience at Hotel Jequitimar Guarujá with great respect. Your comments are essential so that we can address, in a targeted manner, the areas that require our immediate attention. We deeply regret the incident mentioned regarding the item found in the apartment. We would like to assure you that this was an isolated occurrence and does not reflect our quality standards. Your observations have already been shared with our Housekeeping team and will also serve as an example during the training sessions currently being reinforced with the staff. Thank you for informing us about your experience, as your comments directly contribute to the continuous improvement of our services. As a gesture of recognition and to minimize your frustration, we would like to offer special conditions for a new experience at our Resort. Please feel free to contact our Reservations team directly via WhatsApp at +55 (13) 99… or by email at re… We hope to have the opportunity to better serve you during a future stay. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 3.0/5

Paulo L. Families - Confirmed reviews ALL

Delay of one hour and a half at the check-in. Was told that I would have that same time at the check-out and it didn’t happen. Got stranded inside a malfunction elevator. Spoiled butter for two times at breakfast.

Dear Guest, Good morning! Thank you for sharing your experience at Hotel Jequitimar Guarujá. We sincerely regret that we did not meet your expectations; please allow me to extend my most sincere apologies. After receiving your evaluation, I shared your observations with the teams involved so they can work on preventing future occurrences. Regarding your check-in experience, our goal is for the enchantment to begin upon arrival, and for this reason, we are reviewing some processes to improve this experience. Based on your comment to the Front Desk, we verified that a late check-out until 4:00 PM was granted. We regret any miscommunication that may not have made this courtesy clear. With regard to your comments about the butter, I would like to clarify that we have a strict training and auditing program to ensure that food safety standards are met. However, after receiving your evaluation, we have forwarded your comments to our Kitchen and Nutrition teams so they can focus on the continuous improvement of our services. Thank you for your attention, and we hope you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.0/5

Daniel A. Families - Confirmed reviews ALL

Kosher event. Good food. Rooms in disrepair

Dear Mr. A. Good morning! We greatly appreciate you taking the time to evaluate your stay at Hotel Jequitimar Guarujá. It is always very positive to receive feedback from our guests. I will share your comments with our Maintenance team. One of the main priorities of this department, as well as of the hotel as a whole, is continuous development. I am confident that your feedback will serve as an encouragement for us to continue improving the quality of our services. Thank you for informing us about your experience, and we hope to continue earning your trust. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.5/5

Jose A. C. Friends - Confirmed reviews ALL

Cordial

Prezado Sr. C. Bom dia! Apreciamos imensamente seus comentários referentes à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Hotel Jequitimar Guarujá

Customer review rating 5.0/5

Thais M. R. A. C. Business - Confirmed reviews ALL

I liked a lot the structure

Dear Ms. C. Good morning! We very much appreciate your evaluation regarding your stay in Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Costa Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.5/5

Juliana I. C. Business - Confirmed reviews ALL

experiencia incrivel

Prezada Sra. C. Bom dia! Apreciamos imensamente seus comentários referentes à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas. Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Hotel Jequitimar Guarujá

Customer review rating 4.5/5

Samuel L. D. B. Business - Confirmed reviews ALL

Top.atendimemto

Prezado Sr. B. Bom dia! Ficamos muito felizes com sua avaliação referente à sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas. Compartilharei os resultados d. sua avaliação com nossas equipes. Tenho certeza d. que seu feedback será um encorajamento para continuarmos a melhorar a qualidade d. nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima estadia seja mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente d. Hotel Hotel Jequitimar Guarujá

Customer review rating 4.0/5

Marina B. S. Friends - Confirmed reviews ALL

The reception and check-in crew were slow and gave wrong information to us. The reservation was for 2 single beds in each room and they gave us a double bed in each. But overall the infrastructure is great, the restaurants, the pool and beach service was friendly and the spa was incredible!

Dear Ms. Simoni, Good afternoon. It is with great respect that we acknowledge your comments regarding your experience at our hotel. Our guests' feedback is of the utmost importance to us. We have internally identified that the bed configuration did not meet the standard of excellence we strive for. Please accept our sincere apologies for this operational oversight. Your observations have already been shared with our Front Office Management to immediately retrain our teams and review our verification processes, ensuring similar situations do not occur in the future. We will also pass along your compliments regarding our facilities, Spa, and Food & Beverage services to the respective teams, as they serve as a great incentive for our continued development. Our daily commitment is to provide high-level service and invest in the constant training of our professionals. We reaffirm our dedication to ensuring that the hotel's quality standards are fully experienced during your next visit. Thank you for your attention, and we hope you will give us the opportunity to better serve you in the near future. Best regards, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.5/5

Diego J. M. Business - Confirmed reviews ALL

Good environment with a great service and infrastructure

Dear Mr. M. Good Morning! We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 3.5/5

Herlani A. B. J. Business - Confirmed reviews ALL

the food quality has been decreasing year after year the details in room too.... for example 2 containers of shampoo and none for body soap

Dear Mr. B. Good Morning! Thank you for taking the time to tell us about your experience at the Hotel Jequitimar Guarujá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 3.5/5

Dallima G. H. U. T. Families - Confirmed reviews ALL

Praia de Pernambuco remains a beautiful location, that alone makes Jequitimar worth the stay. But we encountered many problems that show both the place's age and lack of maintenance. South Wing elevators were noisy, with slow doors, flickering display lights, and sometimes even going out of order entirely. One handrail located at a busy part of the pool was loose, which made me lose balance twice, which was pretty dangerous. Repairs done on the lobby floor and on the stairs that lead to the restaurant were very visible and not pretty to look at. Entertainment for guests was nice, though, and the whole staff is attentive.

Dear Mrs. T. Good Morning! Thank you for taking the time to tell us about your experience at the Hotel Jequitimar Guarujá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After receiving your evaluation, I shared your observations with our Maintenance team so they can work on preventing similar occurrences in the future. I would also like to emphasize that we are currently carrying out quotations and investments to improve the points mentioned. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 5.0/5

Fernanda M. V. D. O. L. Families - Confirmed reviews ALL

I stayed a week with my family and it was a great vacation moment.

Dear Mr. L. Good afternoon! We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.0/5

Jo H. S. Families - Confirmed reviews ALL

Our family had a very comfortable and pleasant staying. Points that I considered it can be improved: 1. Room maintenance, the blackout window was damaged 2. Room cleanliness: under the cushion pad of the easychair was a little dirty.

Dear Mr. S., We received your feedback regarding your stay at Hotel Jequitimar Guarujá with the utmost respect. Our guests' feedback is very important to us. I will share your comments with our Maintenance and Housekeeping teams. One of the top priorities for these departments, and the hotel as a whole, is continuous improvement. I am certain that your feedback will serve as encouragement for us to continue enhancing the quality of our services. Thank you for sharing your experience with us, and we look forward to earning your continued trust. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.5/5

Lucas G. P. Families - Confirmed reviews ALL

Everything is always nice Wonderful food Very friendly staff Comfy room Nice recreation

Dear Mr. P. Good morning! We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 5.0/5

Leonardo P. Couples - Confirmed reviews ALL

Once again I had a great experience in the hotel. Special kudos to receptionists.

Dear Mr. P. Good morning! We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Other web-users rate our hotel

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  • 1,747 reviews 8.2/10 Service
  • 21 reviews 4.3/10 WiFi
  • 1,015 reviews 6.9/10 Food
  • 613 reviews 7.3/10 Amenities
  • 366 reviews 6.3/10 Cleanliness
  • 306 reviews 7.3/10 Vibe

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