I’ve been in the hotel several times, good location, amazing atmosphere, but the hotel is failing with the Kids club. Now I have 2 children and they love to stay in the kids club in other hotels, but Sofitel’s kids club is not attractive. It is not organized, inexperience of monitors, they don’t treat children well and don’t cover the schedule. I don’t feel safe in leaving my kids in the kids club. You should know how is kids club at Hotel SENAC or Hotel Santa Clara. These are the same hotel level and kids club is A+. They really care how to provide a great experience. I’m frustrated. Another thing this is an absurd kids and adults have the meals separately. This is a waste of time and parents need to leave the beach earlier and have lunch too late. These are my negative comments. Sofitel must rethink Kids Club.

Beautiful and well kept beach front room and facilities. Courteous staff.

Good structure with a nice beach and services Checkin was disturbing and the breakfast was full and we had to wait at out of saloon

We have stayed at this property many times. We love the grounds, the meals but mostly the kind people who work here.

My family enjoyed very much the stay because all employes are polite, great attendance and good interactions for kids.

I stayd in Sofitel oktober 2017 and now again November 2021. It was not very good service from the employers. We satt 2 days 4 hours in pool sun beds. Noone come ask is for drinks or service. In 2017 they ask us everyday. Same happend in beach, no service for drink. 2017 its was mutch better. Sun unbrella in beach is rusty and outdatet. Casino no more, billjard tabel need repairs in top. In bar 2 night we need go ask for service for get order drink. Breakfast very noisy, no one come and fel up coffe for you. In this hotel level and price a would expect this. We stay 5 night in Casa Grande Guaruja before we go Sofitel. In Casa Grande price simular but the service is like a 5 star hotel. Sofitel lost here.

Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Very clean hotel, well receptive staff, especially the bellman and valet, breakfast and lunch very well served. The option to exchange lunch from departure day to lunch from arrival day was missing. Tip: Choose rooms on higher floors.

Always a great experience. A beautiful beach, delicius food and Confortable rooms. Its a wonderful place to stay on a couple or family trip. The Beach is amazing and the hotel too. I super recommend..

The hotel has an excellent infrastructure, with several pools, restaurants, bars and beach service. Service and care is majestic, as Sofitel standard. Having stayed in the winter, we could not enjoy many services, because they were closed by the low movement. Breakfast is good but meals are very simple served in a limited buffet

It is very pleasant to spend a few days with you! Place of beautiful nature, comfort and hospitality! Attentive and solicitous staff. Easy access! We will come back more and more times! Thank you! To the next.