Hotel Jequitimar Guarujá 5 stars

Customer review rating (ALL Rating) 4.6/5 4,369 reviews

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Hotel Jequitimar Guarujá - Image 1
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Hotel Jequitimar Guarujá - Image 3
Hotel Jequitimar Guarujá - Image 4
Av Marjori da Silva Prado 1100, Praia de Pernambuco, 11444000 GUARUJA, Brazil

Description

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

Our accommodation(s)

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Hotel location

Hotel Jequitimar Guarujá

Av Marjori da Silva Prado 1100, Praia de Pernambuco
11444000 GUARUJA
Brazil

GPS:-23.96895, -46.18655

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,369 reviews

TripAdvisor Rating  4.5/5  3,237 reviews

Certificate of excellence 2024

Great food and service but needing some refreshing

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Excellent food and beverages, beautiful hotel, very polite staff. But the roof from my counter simply fallen out of water leaking from the floor above. This compromised a the experience as you may expect

Dear Mr. P., Good morning! Thank you for taking the time to tell us about your experience at the Hotel Jequitimar Guarujá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our Hotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

I expected more

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

At the cost charged I expected a more refined bespoke experience with more services included in the fare.

Dear Mr. F., Good afternoon! Thank you for sharing your experience at Hotel Jequitimar Guarujá with us. We deeply regret not meeting your expectations, and I would like to extend my sincerest apologies. At our hotel, we strive to provide a high level of service to each of our guests, which is why we will forward your observations to the relevant departments. One of the hotel's top priorities is continuous development. Please rest assured that we will take the appropriate measures to address the issues and prevent future occurrences. We apologize again for the inconvenience, and we hope you will give us the opportunity to serve you better in the future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Staff ill prepared to inform schedules.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Whenever I asked for help or information the staff ( reception desk excluded) was unable to give a direct answer about time of any activity.

Dear Mr. Zancope, Good morning! We appreciate that you took the time to review your stay at Hotel Jequitimar Guarujá. It is always very positive to receive feedback from our guests. I have shared your comments with our teams. One of the priorities of our departments, and of the Hotel as a whole, is constant improvement. I am confident that your feedback will encourage us to continue enhancing the quality of our services. Thank you for sharing your experience with us, and we hope to continue earning your trust. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Good stay, but no recommended if you don't have kids

Customer review rating 3.5/5

Bruno Couples - Confirmed reviews ALL

The hotel is comfortable and the food is great (in breakfast, lunch and dinner). Some things that are annoying is the fact that there is live music being played everywhere with speakers. In a close room, you can't use speakers or else it will be super loud. We didn't mind the music when it was played acoustic but there are some parts where they plug a speaker and everything became insufferable. A drink at the lobby at night to relax? Forget about it, there are speakers blasting at you. A nice dinner to have a good moment? Forget it. Laying down by the pool to enjoy day? No escaping from the loud noise, even if you are on the other side of the pool, there's no avoiding it, everybody will hear the games with the kids or adults even if not willing to participate. So, because of all of that, I would not recommed if you want to have a nice moment to relax and don't have kids. If you have kids, it's a good option because they will have a lot to do.

Dear Mr. A., Good Morning! Thank you for taking the time to tell us about your experience at the Hotel Jequitimar Guarujá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At out Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Well located, kind and professional staff but services are not quite good considering the all inclusive system

Customer review rating 3.5/5

Andressa D. F. Business - Confirmed reviews ALL

In general I liked very much but is too expensive for what is being offered. Hotel is not brand new and have some structural problems, sauna wasn´t working and there was a water leak in my bathroom. Well located, kind and professional staff but services are not quite good considering the all inclusive system... good food and deserts but no snacks in the middle of the day except for the soda and water. Services at pool and at the beach end by 5pm and pool closes at 7 pm which is terrible.

Dear Mrs. F., Good Morning! Thank you for taking the time to tell us about your experience at the Hotel Jequitimar Guarujá. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

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Other web-users rate our hotel

  • 322 reviews 9/10 Location
  • 841 reviews 7.6/10 Room
  • 1,702 reviews 8.2/10 Service
  • 11 reviews 3.7/10 WiFi
  • 1,099 reviews 7.5/10 Food
  • 563 reviews 7.3/10 Amenities
  • 352 reviews 7.3/10 Cleanliness
  • 289 reviews 5.9/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.