Sofitel Guarujá Jequitimar Hotel 5 stars

I was asked to send all my documents in advance by email and só I did. The check in process was Very slow. I was asked to sign several times again. Why did you ask me tô send documents and why was the chekin soo slow?? Too expensive for the delivery. My Room was good Breakfast could be much better. Coffe was served in a por até the table.I asked for It Manu times... By the time coffee arrived I have already eaten my whole breakfast Why this buffet hás not Sea food? You are on the Beach! Unfortunately I do not intendo tô come back there Too much people in the hotel

Agradavel

Good stay with COVID-19 processes very well managed! On the other hand, there are few opportunities for improvement: very bad internet in room (guest service offered a cable but it does not work for most laptops anymore); lunch buffet below Sofitel standards; recreation team could be more active and friendly.

I enjoyed a fantastic long weekend at the Sofitel Guaruja. The facilities are excellent: the room, the bar, the restaurants, the pool, the beach... as well as excellent service throughout. I enjoyed an excellent buffet breakfast and lunch as part of a package. There was a variety of dinner options and there is a small shopping center adjacent to the hotel that has a couple of restaurants, pharmacy, and grocery store amongst others. The service provided by the hotel was thoughtful and excellent. Really, the management has done a superb job in training staff from top to bottom. Perhaps it was due to Covid concerns but I did not encounter any North American guests which was a real pity (for them, not for me). There were extremely high levels of biosecurity at the hotel and I had no qualms whatsoever with traveling and staying there. I was able to obtain the requisite PCR test to return to the States with a doctor coming to the hotel to administer it. The results were available in 36 hours or so. Note, also that there is a 4-hour lab at the airport so if you have an evening flight you could take care of this on your way out of town.

My family had a very good time, we enjoyed the beautiful, peaceful beach, we practiced sports, we danced, we dined. The kids played non stop and didn’t want leave! The staff is wonderful, thoughtful and helpful. The location is great, accessible by car and tranquil. We definitely recommend Sofitel Jequitimar!

We had a very pleasant stay at Sofitel Jequitimar Hotel.

I've enjoyed 3 nice days with my wife and my son. The location is really amazing and helps us to have good times at the beach while feeling all the comfort from the Hotel. I was very well surprised while my check-in process, when I got un upgrade for my room! I'll be back!

Excellent installation, but restaurant services was not as good, maybe because COVID19 team turnover. Price of dinner and drinks too high.

It was an amazing stay, very polite employees , easy access, comfort to guests, clean rooms, clean pool area, nice food but the cutlery was a bit dirty, which caused a negative impression.

Great hotel, with great beach service and wonderful heated pool. I recommend it. Will be back again!

Fantastic stay. Staff was awesome handling the various requests made.

Very nice experience I used the room office and a room with my family

A bit expensive, especially considering the room needs update. The bed is incredibly good and the shower is great, but the room, again, looks pretty old... The hotel staff is very friendly and helpful, and the food is great (but very expensive, so if it's not included on your rate, go dine somewhere better for the same price - i.e. Rufino's or Dalmo Barbaro). The beach is fantastic and pool is very nice as well.

The structure of the hotel and location are great but the protocols of safety, social distancing and masks and hand sanitizing monitoring during meals were far from being close to what Accor advertize in its website. I often saw people entering in the food court without cleaning hands with alcohol, aglomeration of people in the lines and last but not least, without wearing masks. In one of the events I called the manager to report a family entering in the food court neither wearing masks nor cleaning the hands. I went 2 weeks before in Novotel Itu in a complete diffenrent experience, much more controlled.

Overall, the experience was good, but some points need to be improved. The Check in process takes a long time, filling in the same forms previously sent by email (again). There was a delay of almost two hours to deliver the room. I guess the staff of the main restaurant was overloaded. The food was really bad and the restaurant was very dirty. We'd prefer to eat somewhere's else. The staff is great, specially the team that attends at the beach. Everyone's was doing their best to provide the best experience and i have only compliments to them.