Sofitel Guarujá Jequitimar Hotel 5 stars

Excellent installation, but restaurant services was not as good, maybe because COVID19 team turnover. Price of dinner and drinks too high.

It was an amazing stay, very polite employees , easy access, comfort to guests, clean rooms, clean pool area, nice food but the cutlery was a bit dirty, which caused a negative impression.

Great hotel, with great beach service and wonderful heated pool. I recommend it. Will be back again!

Fantastic stay. Staff was awesome handling the various requests made.

Very nice experience I used the room office and a room with my family

A bit expensive, especially considering the room needs update. The bed is incredibly good and the shower is great, but the room, again, looks pretty old... The hotel staff is very friendly and helpful, and the food is great (but very expensive, so if it's not included on your rate, go dine somewhere better for the same price - i.e. Rufino's or Dalmo Barbaro). The beach is fantastic and pool is very nice as well.

The structure of the hotel and location are great but the protocols of safety, social distancing and masks and hand sanitizing monitoring during meals were far from being close to what Accor advertize in its website. I often saw people entering in the food court without cleaning hands with alcohol, aglomeration of people in the lines and last but not least, without wearing masks. In one of the events I called the manager to report a family entering in the food court neither wearing masks nor cleaning the hands. I went 2 weeks before in Novotel Itu in a complete diffenrent experience, much more controlled.

Overall, the experience was good, but some points need to be improved. The Check in process takes a long time, filling in the same forms previously sent by email (again). There was a delay of almost two hours to deliver the room. I guess the staff of the main restaurant was overloaded. The food was really bad and the restaurant was very dirty. We'd prefer to eat somewhere's else. The staff is great, specially the team that attends at the beach. Everyone's was doing their best to provide the best experience and i have only compliments to them.

Adoramos o hotel

The pool and the beach just in front of the hotel were lovely! The staff was very helpful. My family had a very pleasant stay last weekend.

Well located, with shopping mall, restaurants and supermarket a few steps away. Excellent swimming pool, heated and clean, with good bar service. Beach front with hotel service and secure. Excellent quality of all meals, and all services very well executed (from desk to room and restaurants).

Hotel is good but below of the Sofitel Global standard, service is ok and some attender looks like not well trainned. We had a problem in the kids club, we didn't allow our son (5 Years old) go to Swimmingpool without us, we have talked with everybody at the kids club about and also add a observation in his notes record and after the time to pick him up, he was in the Swimmingpool with any security. Lucklly nothing happened. Also the service during the breakfast and lunch, looks like some attenders not well trained and less people, long wait to get a single coffee. Also out feeling is that some employees are not customers oriented, probably because because of a lack of training or wrong leadership. But, I would like to mention the people that work on the beach (Tiago, Clair, etx) they are really good and total different of the people that work inside the hotel. I've been in several Sofitel and Accor hotels around the world, most of the time to work, and this one is the worst one. We do expected much better service as Sofitel use to delivery.

Sofitel Guarujá is my second home in Santos.

It was very nice experience! The food is amazing, the high level services and and very nice infra structure and location,

I know the Jequitimar and the Praia Pernambuco since 46 years. Let’s talk about the new SOFITEL Jequitimar: The place continues the best localization of all São Paulo beaches. Your service is great. The only thing I noted during my recent visits and this is very important, is the lunch buffet. - The quality and food variations became poor compared with your historical level of service. – Sorry to say....