Hotel Jequitimar Guarujá 5 stars

Customer review rating (ALL Rating) 4.5/5 3,750 reviews

Hotel Jequitimar Guarujá - Image 1
Hotel Jequitimar Guarujá - Image 2
Hotel Jequitimar Guarujá - Image 3
Hotel Jequitimar Guarujá - Image 4
Av Marjori da Silva Prado 1100, Praia de Pernambuco, 11444000 GUARUJA, Brazil

Description

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

Our accommodation(s)

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Room 1

Hotel location

Hotel Jequitimar Guarujá

Av Marjori da Silva Prado 1100, Praia de Pernambuco
11444000 GUARUJA
Brazil

GPS:-23.96895, -46.18655

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  3,750 reviews

Customer review rating 4.0/5

Antonio H. Business - Confirmed reviews ALL

Dear Mr. H. Good afternoon! Thank you for your comments regarding your stay at Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. Your feedback will be shared with our teams. I am confident that your comments will serve as an encouragement for us to continue improving the quality of our services. Thank you very much for informing us about your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Hotel Jequitimar Guarujá

Customer review rating 5.0/5

Nataly F. B. Families - Confirmed reviews ALL

Dear Ms. B. Good morning! We very much appreciate your evaluation regarding your stay in Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Hotel Jequitimar Guarujá

Customer review rating 3.5/5

Marcos J. B. D. O. Families - Confirmed reviews ALL

Dear Mr. O., Good afternoon! We received your detailed report about your experience at Hotel Jequitimar Guarujá with great respect. Your comments are essential so that we can address, in a targeted manner, the areas that require our immediate attention. We deeply regret the incident mentioned regarding the item found in the apartment. We would like to assure you that this was an isolated occurrence and does not reflect our quality standards. Your observations have already been shared with our Housekeeping team and will also serve as an example during the training sessions currently being reinforced with the staff. Thank you for informing us about your experience, as your comments directly contribute to the continuous improvement of our services. As a gesture of recognition and to minimize your frustration, we would like to offer special conditions for a new experience at our Resort. Please feel free to contact our Reservations team directly via WhatsApp at +55 (13) 99… or by email at re… We hope to have the opportunity to better serve you during a future stay. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 3.0/5

Paulo L. Families - Confirmed reviews ALL

Dear Guest, Good morning! Thank you for sharing your experience at Hotel Jequitimar Guarujá. We sincerely regret that we did not meet your expectations; please allow me to extend my most sincere apologies. After receiving your evaluation, I shared your observations with the teams involved so they can work on preventing future occurrences. Regarding your check-in experience, our goal is for the enchantment to begin upon arrival, and for this reason, we are reviewing some processes to improve this experience. Based on your comment to the Front Desk, we verified that a late check-out until 4:00 PM was granted. We regret any miscommunication that may not have made this courtesy clear. With regard to your comments about the butter, I would like to clarify that we have a strict training and auditing program to ensure that food safety standards are met. However, after receiving your evaluation, we have forwarded your comments to our Kitchen and Nutrition teams so they can focus on the continuous improvement of our services. Thank you for your attention, and we hope you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Customer review rating 4.0/5

Daniel A. Families - Confirmed reviews ALL

Dear Mr. A. Good morning! We greatly appreciate you taking the time to evaluate your stay at Hotel Jequitimar Guarujá. It is always very positive to receive feedback from our guests. I will share your comments with our Maintenance team. One of the main priorities of this department, as well as of the hotel as a whole, is continuous development. I am confident that your feedback will serve as an encouragement for us to continue improving the quality of our services. Thank you for informing us about your experience, and we hope to continue earning your trust. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Other web-users rate our hotel

  • 303 reviews 8.9/10 Location
  • 937 reviews 6.8/10 Room
  • 1,733 reviews 8/10 Service
  • 21 reviews 3.8/10 WiFi
  • 1,012 reviews 6.5/10 Food
  • 612 reviews 6.9/10 Amenities
  • 361 reviews 6.2/10 Cleanliness
  • 307 reviews 7/10 Vibe

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