Sofitel Guarujá Jequitimar Hotel 5 stars

Good experience overall. Although some restrictions were implemented due to pandemic, hotel was quite busy during the weekend and there was not enough space in the front area/bar for all guests to be accommodated with a table and desk and have some snacks/food during the dinner time.

I was asked to send all my documents in advance by email and só I did. The check in process was Very slow. I was asked to sign several times again. Why did you ask me tô send documents and why was the chekin soo slow?? Too expensive for the delivery. My Room was good Breakfast could be much better. Coffe was served in a por até the table.I asked for It Manu times... By the time coffee arrived I have already eaten my whole breakfast Why this buffet hás not Sea food? You are on the Beach! Unfortunately I do not intendo tô come back there Too much people in the hotel

Agradavel

Good stay with COVID-19 processes very well managed! On the other hand, there are few opportunities for improvement: very bad internet in room (guest service offered a cable but it does not work for most laptops anymore); lunch buffet below Sofitel standards; recreation team could be more active and friendly.

I enjoyed a fantastic long weekend at the Sofitel Guaruja. The facilities are excellent: the room, the bar, the restaurants, the pool, the beach... as well as excellent service throughout. I enjoyed an excellent buffet breakfast and lunch as part of a package. There was a variety of dinner options and there is a small shopping center adjacent to the hotel that has a couple of restaurants, pharmacy, and grocery store amongst others. The service provided by the hotel was thoughtful and excellent. Really, the management has done a superb job in training staff from top to bottom. Perhaps it was due to Covid concerns but I did not encounter any North American guests which was a real pity (for them, not for me). There were extremely high levels of biosecurity at the hotel and I had no qualms whatsoever with traveling and staying there. I was able to obtain the requisite PCR test to return to the States with a doctor coming to the hotel to administer it. The results were available in 36 hours or so. Note, also that there is a 4-hour lab at the airport so if you have an evening flight you could take care of this on your way out of town.

My family had a very good time, we enjoyed the beautiful, peaceful beach, we practiced sports, we danced, we dined. The kids played non stop and didn’t want leave! The staff is wonderful, thoughtful and helpful. The location is great, accessible by car and tranquil. We definitely recommend Sofitel Jequitimar!

We had a very pleasant stay at Sofitel Jequitimar Hotel.

I've enjoyed 3 nice days with my wife and my son. The location is really amazing and helps us to have good times at the beach while feeling all the comfort from the Hotel. I was very well surprised while my check-in process, when I got un upgrade for my room! I'll be back!

Excellent installation, but restaurant services was not as good, maybe because COVID19 team turnover. Price of dinner and drinks too high.

It was an amazing stay, very polite employees , easy access, comfort to guests, clean rooms, clean pool area, nice food but the cutlery was a bit dirty, which caused a negative impression.

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Very clean hotel, well receptive staff, especially the bellman and valet, breakfast and lunch very well served. The option to exchange lunch from departure day to lunch from arrival day was missing. Tip: Choose rooms on higher floors.