Sofitel Guarujá Jequitimar Hotel 5 stars

Customer review rating 4.5/5 19,458 reviews

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Sofitel Guarujá Jequitimar
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+ 26 Services

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • DE GUARULHOSPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 26 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Guarujá Jequitimar

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000 guaruja
brazil

Tel: +551321042000

Check-in from 15h00

Check out up to 12h00

  • RIO DE JANEIRO - GUARUJA : 

  • RIO DE JANEIRO - SANTOS : 

  • SAO PAULO- GUARUJA : 

  • By plane

    CONGONHAS AIRPORT At 80km / 49.71 miles

  • By plane

    DE GUARULHOS At 150km / 93.21 miles - Shuttle paying

GPS :-23.970838, -46.187973

Our accommodation(s)

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

Superior Room with 1 King Size Bed, balcony, sea views and complimentary WIFI

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 King Size Bed, balcony, views of the mountains and free WIFI

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Superior Room with 2 Single Size Beds, balcony, ocean and/or swimming pool views, free WIFI.

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Classic Room with 2 Single Size Beds, balcony, views of the mountains and free WIFI

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Room Office - Apartment without bed adapted as an officeNon contractual photo

  • Max. number of persons: 2
Rooms

Our restaurants and bars

RESTAURANTE LES ÉPICES

Type of cuisine: French

The traditionally French Les Épices Restaurant offers a refined menu and a wine list featuring highly prestigious and award-winning wines. Open 8pm to 11pm.

Dinner

20:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANTE BRISA

Type of cuisine: International

National and international haute cuisine is served at the Brisa Restaurant in the form of a delicious, varied buffet prepared by French chef Patrick Ferry. Monday to Friday, 7am to 10:30am and 12:30pm to 4pm. Weekends and public holidays, 7am to 11am

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANTE MAR CASADO

Type of cuisine: Regional

Enjoy a menu specializing in fresh seafood while admiring the views from the seafront at the Mar Casado Restaurant. Open 1pm to 4pm.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'EAU VIVE

Non contractual photo

L´Eau Vive Lobby Bar has a modern, yet sophisticated and elegant atmosphere. Enjoy spending time at the pool bar whilst sampling delicious snacks and your favorite drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 26

  • Maximum size: 3,750

  • Maximum capacity: 5000 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Sofitel Guarujá Jequitimar

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

19,458 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,514 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Boa estrutura e ótima suíte.

Customer review rating 3.5/5

Ricardo S. Families - 25/02/2021 Confirmed reviews ALL

Good stay with COVID-19 processes very well managed! On the other hand, there are few opportunities for improvement: very bad internet in room (guest service offered a cable but it does not work for most laptops anymore); lunch buffet below Sofitel standards; recreation team could be more active and friendly.

Dear Ricardo S., We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Complete relaxation

Customer review rating 5.0/5

Todd O. Business - 23/02/2021 Confirmed reviews ALL

I enjoyed a fantastic long weekend at the Sofitel Guaruja. The facilities are excellent: the room, the bar, the restaurants, the pool, the beach... as well as excellent service throughout. I enjoyed an excellent buffet breakfast and lunch as part of a package. There was a variety of dinner options and there is a small shopping center adjacent to the hotel that has a couple of restaurants, pharmacy, and grocery store amongst others. The service provided by the hotel was thoughtful and excellent. Really, the management has done a superb job in training staff from top to bottom. Perhaps it was due to Covid concerns but I did not encounter any North American guests which was a real pity (for them, not for me). There were extremely high levels of biosecurity at the hotel and I had no qualms whatsoever with traveling and staying there. I was able to obtain the requisite PCR test to return to the States with a doctor coming to the hotel to administer it. The results were available in 36 hours or so. Note, also that there is a 4-hour lab at the airport so if you have an evening flight you could take care of this on your way out of town.

Dear Todd Philip O., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Well located, delicious food, warm and solicitous staff.

Customer review rating 5.0/5

Iracema M. Families - 18/02/2021 Confirmed reviews ALL

My family had a very good time, we enjoyed the beautiful, peaceful beach, we practiced sports, we danced, we dined. The kids played non stop and didn’t want leave! The staff is wonderful, thoughtful and helpful. The location is great, accessible by car and tranquil. We definitely recommend Sofitel Jequitimar!

Dear Iracema M., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Beautiful hotel and well located

Customer review rating 4.5/5

Erika S. Families - 18/02/2021 Confirmed reviews ALL

We had a very pleasant stay at Sofitel Jequitimar Hotel.

Dear Erika S., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good stay.

Customer review rating 3.5/5

Renato R. Families - 15/02/2021 Confirmed reviews ALL

I've enjoyed 3 nice days with my wife and my son. The location is really amazing and helps us to have good times at the beach while feeling all the comfort from the Hotel. I was very well surprised while my check-in process, when I got un upgrade for my room! I'll be back!

Dear Renato R., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also will share your sugestions to our envolved teams so that they can work on improvements. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good stay

Customer review rating 3.5/5

Daniel Families - 09/02/2021 Confirmed reviews ALL

Excellent installation, but restaurant services was not as good, maybe because COVID19 team turnover. Price of dinner and drinks too high.

Dear Daniel L., We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our Food and Beverage team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good stay

Customer review rating 4.5/5

Sam Families - 08/02/2021 Confirmed reviews ALL

It was an amazing stay, very polite employees , easy access, comfort to guests, clean rooms, clean pool area, nice food but the cutlery was a bit dirty, which caused a negative impression.

Dear Samira B., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Very nice stay

Customer review rating 5.0/5

Marcelo L. Families - 31/01/2021 Confirmed reviews ALL

Great hotel, with great beach service and wonderful heated pool. I recommend it. Will be back again!

Dear Marcelo L., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequtimar
Customer review rating 4.5/5

J Business - 30/01/2021 Confirmed reviews ALL

Fantastic stay. Staff was awesome handling the various requests made.

Dear Joseph F., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good stay

Customer review rating 4.5/5

Paula F. Families - 29/01/2021 Confirmed reviews ALL

Very nice experience I used the room office and a room with my family

Dear Paula A., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

good hotel overall

Customer review rating 4.0/5

Ricardo F. Families - 25/01/2021 Confirmed reviews ALL

A bit expensive, especially considering the room needs update. The bed is incredibly good and the shower is great, but the room, again, looks pretty old... The hotel staff is very friendly and helpful, and the food is great (but very expensive, so if it's not included on your rate, go dine somewhere better for the same price - i.e. Rufino's or Dalmo Barbaro). The beach is fantastic and pool is very nice as well.

Dear Ricardo F., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good Stay, but higiene protocol during meals needs an overhaul

Customer review rating 3.5/5

Rodrigo L. Families - 25/01/2021 Confirmed reviews ALL

The structure of the hotel and location are great but the protocols of safety, social distancing and masks and hand sanitizing monitoring during meals were far from being close to what Accor advertize in its website. I often saw people entering in the food court without cleaning hands with alcohol, aglomeration of people in the lines and last but not least, without wearing masks. In one of the events I called the manager to report a family entering in the food court neither wearing masks nor cleaning the hands. I went 2 weeks before in Novotel Itu in a complete diffenrent experience, much more controlled.

Dear Rodrigo L., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also reorient our employees to point out the mandatory use of the mask in the Hotel and take a approach to security protocols for our customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

A good experience

Customer review rating 3.5/5

Renato O. S. Families - 19/01/2021 Confirmed reviews ALL

Overall, the experience was good, but some points need to be improved. The Check in process takes a long time, filling in the same forms previously sent by email (again). There was a delay of almost two hours to deliver the room. I guess the staff of the main restaurant was overloaded. The food was really bad and the restaurant was very dirty. We'd prefer to eat somewhere's else. The staff is great, specially the team that attends at the beach. Everyone's was doing their best to provide the best experience and i have only compliments to them.

Dear Renato O., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
Customer review rating 4.5/5

Risoneide Families - 19/01/2021 Confirmed reviews ALL

Adoramos o hotel

Prezada Sra. B., Bonjour! Apreciamos imensamente que tenha avaliado sua hospedagem no Sofitel Guarujá Jequitimar. É sempre um prazer receber impressões positivas. Compartilharei os resultados de sua avaliação com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja extremamente agradável. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Lovely place

Customer review rating 4.5/5

Eline L. Families - 18/01/2021 Confirmed reviews ALL

The pool and the beach just in front of the hotel were lovely! The staff was very helpful. My family had a very pleasant stay last weekend.

Dear Eline Ae Ra L., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good quality, good service

Customer review rating 5.0/5

Marcos Y. S. Families - 14/01/2021 Confirmed reviews ALL

Well located, with shopping mall, restaurants and supermarket a few steps away. Excellent swimming pool, heated and clean, with good bar service. Beach front with hotel service and secure. Excellent quality of all meals, and all services very well executed (from desk to room and restaurants).

Dear Marcos S., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Ok hotel

Customer review rating 3.5/5

Joao A. Families - 10/01/2021 Confirmed reviews ALL

Hotel is good but below of the Sofitel Global standard, service is ok and some attender looks like not well trainned. We had a problem in the kids club, we didn't allow our son (5 Years old) go to Swimmingpool without us, we have talked with everybody at the kids club about and also add a observation in his notes record and after the time to pick him up, he was in the Swimmingpool with any security. Lucklly nothing happened. Also the service during the breakfast and lunch, looks like some attenders not well trained and less people, long wait to get a single coffee. Also out feeling is that some employees are not customers oriented, probably because because of a lack of training or wrong leadership. But, I would like to mention the people that work on the beach (Tiago, Clair, etx) they are really good and total different of the people that work inside the hotel. I've been in several Sofitel and Accor hotels around the world, most of the time to work, and this one is the worst one. We do expected much better service as Sofitel use to delivery.

Dear Joao A., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We really sorry that your son was in the swimmingpool. We would like to reinforce that this situation is not part of the hotel's routine, however we have reoriented our Leisure team so that it does not occur again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Lara and the rest of staff very attentive.

Customer review rating 4.5/5

Joe Business - 23/12/2020 Confirmed reviews ALL

Sofitel Guarujá is my second home in Santos.

Dear Joseph F., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Perfect stay

Customer review rating 4.5/5

Sabrina Business - 21/12/2020 Confirmed reviews ALL

It was very nice experience! The food is amazing, the high level services and and very nice infra structure and location,

Dear Sabrina B., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

good stay

Customer review rating 3.5/5

Ingo B. Couples - 17/12/2020 Confirmed reviews ALL

I know the Jequitimar and the Praia Pernambuco since 46 years. Let’s talk about the new SOFITEL Jequitimar: The place continues the best localization of all São Paulo beaches. Your service is great. The only thing I noted during my recent visits and this is very important, is the lunch buffet. - The quality and food variations became poor compared with your historical level of service. – Sorry to say....

Dear Ingo B., We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our Food & Beverage team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

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