Hotel Jequitimar Guarujá 5 stars

Customer review rating (ALL Rating) 4.5/5 4,537 reviews

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Jequitimar Guarujá

Av Marjori da Silva Prado 1100, Praia de Pernambuco
11444000 GUARUJA
Brazil

GPS:-23.970838, -46.187973

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The apartments at the Hotel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  4,537 reviews

TripAdvisor Rating  4.5/5  2,867 reviews

Customer review rating 5.0/5

Ana P. C. Families - Confirmed reviews ALL

otima experiencia

Prezada Sra. C., Bom dia! Apreciamos imensamente que tenha avaliado sua hospedagem no Hotel Jequitimar Guarujá. É sempre um prazer receber impressões positivas. Compartilharei os resultados de sua avaliação com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos por nos informar sobre sua experiência e esperamos que sua próxima visita seja extremamente agradável. Atenciosamente, Márcia Miranda Gerente de Hotel Hotel Jequitimar Guarujá

Good Stay

Customer review rating 3.5/5

Luiz M. Families - Confirmed reviews ALL

Good experience, however the air conditioning in the Restaurant is really bad. Most of my meals my family and I spent sweating.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Hotel Jequitimar Guarujá Resort & SPA by Accor (ex Sofitel). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Better to improve Cleaning service

Dear Mrs N., Good Morning! We very much appreciate your comments regarding your stay at the Hotel Jequitimar Guarujá. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Pleasant stay. but less than excellent service

Customer review rating 3.5/5

Marina T. Families - Confirmed reviews ALL

As always, the wonderful location and fine dining made the stay quite pleasant, but we witnessed some faults that soured our experience a lot. First, the So Spa swimming pool was downright gross - dirty water, leaks with plants growing, falling tiles with some bits repaired in an obviously makeshift way. If you are going to let guests use the pool, make it usable and presentable, since we are paying quite a bit for it. Then, the Spa staff goes to the trouble of asking for preferred style of music, but when my session started, it wasn't what I had chosen and the sound box was actually faulty, full of static, so I asked to receive my massage in silence. But the really troublesome part was the catering service: at the kids restaurant, a mother dropped a bowl of soup - a kitchen staff member saw that, but remained static instead of helping the woman, who cleaned the floor by herself. On that same day, at the main restaurant, another kid dropped and broke a plate, which caused a bit of a commotion with guests trying to help the startled boy, but no member of the staff came to check - instead, they seemed to flee the vicinity of the occurrence. The boy's grandma had to pick up the broken pieces, which were sharp, and I urged her to just leave them on a nearby visible place so the staff - hopefully - would clean up, since she had to console the boy and juggle her own plate of food. It wasn't until some 20 minutes later, when I called an attendant to have the broken place removed, that the scene was finally cleaned up. Definitely not the kind of things one wants to see during their vacations.

Dear Mrs T., Good Morning! It is with great respect that I receive your feedback about your experience in Hotel Jequitimar Guarujá. The feedback from our guests is very important to us, and through your report, we can work punctually in areas that deserve more attention. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Hotel Jequitimar Guarujá

Bad Weather

Customer review rating 3.0/5

David L. Families - Confirmed reviews ALL

We stay 2 nights and 3 days. First 2 days were raining and cold. We couldn't go to the beach or swimming pool. Last day morning the weather was ok. I ask for check out 14:00. Everytime they allowed me to check out 14:00 but this time they asked me to leave 12:00. After some talk they allowed to 13:00. This one hour difference is very important to us because we have 2 kids, one of one year and another 3 years. Also, the room have a lot of ants. This trip was very disappointed. Most because of the weather, not your fault. But the check out at 13:00 make me not feel comfortable since me and my family are a long term client .

Dear Mr. L., Good Morning! It is with great respect that we receive your feedback about your experience in Hotel Jequitimar Guarujá. The feedback from our guests is very important to us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our Hotel, we strive to provide a superior service experience for every customer; therefore I will share your comments with our teams. Please rest assured that we will dedicate ourselves to improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marcia Miranda Hotel Manager Hotel Jequitimar Guarujá

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Other web-users rate our hotel

  • 344 reviews 9.3/10 Location
  • 875 reviews 6.8/10 Room
  • 1,706 reviews 7.5/10 Service
  • 23 reviews 3.3/10 WiFi
  • 1,062 reviews 7/10 Food
  • 553 reviews 7/10 Amenities
  • 364 reviews 7.2/10 Cleanliness
  • 287 reviews 8.1/10 Beach

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