Sofitel Guarujá Jequitimar Hotel 5 stars

Customer review rating 4.5/5 20,180 reviews

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Sofitel Guarujá Jequitimar
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+ 26 Services

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • DE GUARULHOS Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 26 Meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Guarujá Jequitimar

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000 guaruja
brazil

Tel: +551321042000

Check-in from 15h00

Check out up to 12h00

  • RIO DE JANEIRO - GUARUJA : 

  • RIO DE JANEIRO - SANTOS : 

  • SAO PAULO- GUARUJA : 

  • By plane

    CONGONHAS AIRPORT At 80km / 49.71 miles

  • By plane

    DE GUARULHOS At 150km / 93.21 miles - Shuttle paying

GPS :-23.970838, -46.187973

Our accommodation(s)

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

Our restaurants and bars

RESTAURANTE MAR CASADO

Type of cuisine: Regional

Enjoy a menu specializing in fresh seafood while admiring the views from the seafront at the Mar Casado Restaurant. Open 1pm to 4pm.

RESTAURANTE BRISA

Type of cuisine: International

National and international haute cuisine is served at the Brisa Restaurant in the form of a delicious, varied buffet prepared by French chef Patrick Ferry. Monday to Friday, 7am to 10:30am and 12:30pm to 4pm. Weekends and public holidays, 7am to 11am

L'EAU VIVE BAR

Enjoy relaxing moments in a modern and sophisticated environment and drinks inspired by seasonal trends at the L'Eau Vive Bar. Open 9am to 1am.

RESTAURANTE LES ÉPICES

Type of cuisine: French

The traditionally French Les Épices Restaurant offers a refined menu and a wine list featuring highly prestigious and award-winning wines. Open 8pm to 11pm.

L'EAU VIVE

L´Eau Vive Lobby Bar has a modern, yet sophisticated and elegant atmosphere. Enjoy spending time at the pool bar whilst sampling delicious snacks and your favorite drink.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

POOL BAR

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 26

  • Maximum size: 3,750

  • Maximum capacity: 5000 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Sofitel Guarujá Jequitimar

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

20,180 reviews

TripAdvisor Rating 4.5/5

2,538 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

very good stay

Customer review rating 4.0/5

Ingo B. Families - 19/09/2021 Confirmed reviews ALL

- the location without doubt is unique ! - staff is very nice but restaurant- and pool service is a new team and must still be more trained. - knowing this hotel, the new Jequitimar, from the beginning on, I must make a constructive critic: the main restaurant buffet became weak and weaker during the last two years. Not Sofitel-like sorry to say.....

Dear Ingo B., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

I did waist my weekend - since check-in ( 45’ in line)

Customer review rating 0.5/5

Dalva A. D. S. Families - 14/09/2021 Confirmed reviews ALL

Since my arrival ( check-in), moving to the # of chairs at the beach ( not enough to all guests).

Dear Dalva S., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Nice people and food

Customer review rating 3.5/5

Mariana R. Families - 14/09/2021 Confirmed reviews ALL

Staff is nice and friendly, especially entertaining staff. Food is mostly good also. Beach tênis and volleyball court are terrible. Horrible sand. Not well marked, deteriorating material. Room service takes forever, they forgot me twice. Hotel seems understaffed. Huge check in lines. Sauna and casino closed, not options for nights and rainy days.

Dear Mariana R., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
Customer review rating 4.5/5

Paula R. D. A. Families - 13/09/2021 Confirmed reviews ALL

Excelente excedeu as expectativas!

Prezada Sra. A., Bonjour! Agradecemos os seus comentários referentes á sua hospedagem no Sofitel Guarujá Jequitimar . É sempre um prazer receber impressões positivas. Seu feedback será compartilhado com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Muito obrigado por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Second visit, but so disappointing

Customer review rating 2.5/5

Amy Families - 09/09/2021 Confirmed reviews ALL

It was a good experience when my first visit in early 2021. We decided to visit again for a long holiday. We arrived very late night and felt warm welcoming at the front but people at late time did not speak english well so it was hard to communicate when check-in. So many people crowded in most of the places where we went especoally at restaurant and service people seemed to be so busy taking so long time to get even a drink we ordered.. it seemed to be Not very organized..

Dear Ami K., Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good stay

Customer review rating 3.5/5

Angelica Families - 05/09/2021 Confirmed reviews ALL

This was a family trip with our 4-year old daughter and 6-month baby.

Dear Bruno I., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Loved it

Customer review rating 4.5/5

Stefan Families - 01/09/2021 Confirmed reviews ALL

Really enjoyed the stay: lovely staff, great food and excellent location. I look forward to go back on my next summer vacation.

Dear Stefan Um T., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Could’ve been great. But wasn’t.

TripAdvisor rating 3.0/5

jamespstanton 21/08/2021 TripAdvisor review

Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.

Dear James Stanton, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Could have been great

Customer review rating 1.0/5

James Families - 19/08/2021 Confirmed reviews ALL

Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.

Dear James S., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excellent with a beach weelchair

Customer review rating 4.5/5

Me Families - 19/08/2021 Confirmed reviews ALL

We were really amazed that we could rent a beach weelchair. That made our whole experience unforgettable, besides the high level service, delicious food, NHK channel and views.

Dear Amelia Emi Sato D., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Well located and everyone is so kind.

Customer review rating 4.5/5

Marcelo G. Families - 30/07/2021 Confirmed reviews ALL

It was a wonderful experience!

Dear Marcelo G., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

good stay, confort and kids monitors

Customer review rating 4.5/5

Mario Families - 29/07/2021 Confirmed reviews ALL

It was very pleasure days with my children.

Dear Mario N., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great service

Customer review rating 5.0/5

Tatiana S. Families - 28/07/2021 Confirmed reviews ALL

Everything was perfect and all my requests were amazingly handled!

Dear Tatiana S., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great SAty

Customer review rating 4.0/5

Nilo R. Families - 21/07/2021 Confirmed reviews ALL

Excellent experience, great comfy bad, good internet connection, great breaktfast

Dear Nilo R., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great resort lovely staff

TripAdvisor rating 5.0/5

paulwitts Family - 14/01/2020 TripAdvisor review

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Highly disappointed

TripAdvisor rating 2.0/5

jl1804 Couples - 11/01/2020 TripAdvisor review

Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out

Dear Guest, Bonjour! The hotel is disappointed to hear that your experience didn't meet your expectations. Your complaints are being investigated. The team is sorry about this and the Management will act to avoid recurrences. The Softel Guaruja Jequitimar hopes your bad impressions will be reversed on next opportunity. Best regards, Márcia Miranda Hotel Manager Sofitel Guaruja Jequitimar

Very nice hotel located in a wonderful area

TripAdvisor rating 4.0/5

Daniel L Family - 07/11/2019 TripAdvisor review

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

Dear Mr. Daniel, Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Marcia Miranda General Manager Sofitel Guaruja Jequitimar

Are you sure it's Sofitel?

TripAdvisor rating 2.0/5

celson728 Family - 06/11/2019 TripAdvisor review

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Dear Mr. Celson, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

Great

TripAdvisor rating 4.0/5

Luciane G Family - 31/10/2019 TripAdvisor review

Very clean hotel, well receptive staff, especially the bellman and valet, breakfast and lunch very well served. The option to exchange lunch from departure day to lunch from arrival day was missing. Tip: Choose rooms on higher floors.

Dear. Mrs. Luciane, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

The pearl of São Paulo

TripAdvisor rating 4.0/5

Quest12292718987 Family - 19/10/2019 TripAdvisor review

Always a great experience. A beautiful beach, delicius food and Confortable rooms. Its a wonderful place to stay on a couple or family trip. The Beach is amazing and the hotel too. I super recommend..

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Jequitimar.

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