Sofitel Guarujá Jequitimar Hotel 5 stars

Customer review rating 4.5/5 18,610 reviews

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Sofitel Guarujá Jequitimar
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Hotel extras

  • The award-winning So Spa with L'Occitane

  • Leisure activities for the whole family

  • Impeccable service

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • DE GUARULHOSPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 26 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Guarujá Jequitimar

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000
guaruja
brazil

Tel: +551321042000

Check-in from 15h00

Check out up to 12h00

  • RIO DE JANEIRO - GUARUJA : 

  • RIO DE JANEIRO - SANTOS : 

  • SAO PAULO- GUARUJA : 

  • By plane

    CONGONHAS AIRPORT At 80km / 49.71 miles

  • By plane

    DE GUARULHOS At 150km / 93.21 miles - Shuttle paying

GPS :-23.970838, -46.187973

Our accommodation(s)

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

Superior Room with 1 King Size Bed, balcony, sea views and complimentary WIFI

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Classic Room with 1 King Size Bed, balcony, views of the mountains and free WIFI

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Superior Room with 2 Single Size Beds, balcony, ocean and/or swimming pool views, free WIFI.

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Classic Room with 2 Single Size Beds, balcony, views of the mountains and free WIFI

  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
Rooms

Our restaurants and bars

RESTAURANTE MAR CASADO

Type of cuisine: Regional

Enjoy a menu specializing in fresh seafood while admiring the views from the seafront at the Mar Casado Restaurant. Open 1pm to 4pm.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANTE BRISA

Type of cuisine: International

National and international haute cuisine is served at the Brisa Restaurant in the form of a delicious, varied buffet prepared by French chef Patrick Ferry. Monday to Friday, 7am to 10:30am and 12:30pm to 4pm. Weekends and public holidays, 7am to 11am

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RESTAURANTE LES ÉPICES

Type of cuisine: French

The traditionally French Les Épices Restaurant offers a refined menu and a wine list featuring highly prestigious and award-winning wines. Open 8pm to 11pm.

Dinner

20:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'EAU VIVE

Non contractual photo

L´Eau Vive Lobby Bar has a modern, yet sophisticated and elegant atmosphere. Enjoy spending time at the pool bar whilst sampling delicious snacks and your favorite drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 26

  • Maximum size: 3,750

  • Maximum capacity: 5000 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Sofitel Guarujá Jequitimar

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

18,610 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,471 reviews

Ok

Customer review rating 4.5/5

Wagner Families - 24/11/2020 Confirmed reviews ALL

It was ok, nothing special. Expected more for a 5 stars hotel.

Dear Wagner F., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excellent location! Excellent food! Great service!

Customer review rating 4.5/5

Carolina V. Families - 21/11/2020 Confirmed reviews ALL

We had the best family vacation experience, even with the rainy weather!

Dear Carolina V., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

The SPA is fabulous, as well as the room view, the only good points about my staying there

Customer review rating 4.5/5

Renata C. D. S. P. Solo - 05/11/2020 Confirmed reviews ALL

I hardly believe the 40% occupation was respected (the hotel was packed!!!), the number of employees, though, this number was very reduced... the service is the worse possible, it gets one two hours for a room service, so I gave it up every night, going bed hungry, the quality of the food is bad, the staff, as already said, is reduced, so it takes you a lifetime to be attended. I don´t remember how many - many!!! - times I called reception with no answer. Sincerely, I would never go back to that hotel, nor recommend it - only to the SPA, a magnificent experience, I must highight.

Dear Renata P., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

My second home

Customer review rating 4.5/5

Jf Business - 30/10/2020 Confirmed reviews ALL

Always stay here when I’m in Guarujá

Dear Joseph F., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Hotel room was great and location perfect

Customer review rating 4.5/5

Tp Couples - 29/10/2020 Confirmed reviews ALL

Gorgeous view from room. All was safe and cleanliness perfect. The only comments were a very slow check in and very poor pool and beach drink service. There really wasn’t any service anywhere which surprised me

Dear Thomas P., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Friendly staff, good location, excellent amenities

Customer review rating 4.5/5

Paulo Families - 27/10/2020 Confirmed reviews ALL

Simply great. The hotel, the pool, the beach all excellent.

Dear Paulo B., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Amazing

Customer review rating 4.5/5

Andre Families - 25/10/2020 Confirmed reviews ALL

Amazing place! Friendly staff, good food and very comfortable!

Dear Andre R., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

A Pleasant Stay

Customer review rating 4.5/5

Gavin F. Families - 19/10/2020 Confirmed reviews ALL

We always enjoy staying at the hotel as a welcome distraction from Sao Paulo Capital. The staff are always friendly and we enjoy the location of the hotel and the Pernambuco beach. We would add that the internet connection is very poor and does not function. We were trying to complete some video calls for our sons home schooling, however this proved extremely difficult with the poor internet connection.

Dear Gavin F., We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

E everything was perfect!

Customer review rating 4.5/5

Paula Families - 18/10/2020 Confirmed reviews ALL

Everything was perfect!!!

Dear Paula M., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

F&B: Visible Improvements

Customer review rating 4.5/5

Decio Families - 09/10/2020 Confirmed reviews ALL

Outstanding improvements in the lunch and dinner buffet, a very nice surprise for us! Facilities continue to be relatively well maintained despite the fact the is oceanfront. Covid-19 procedures are well thought of however social distancing must be better enforced in the restaurant and by the pool. The hotel must, must remove some sun loungers and increase the space between them. Similarly the hotel must increase the spacing between tables in the restaurant. Alcohol gel dispensers are very easy to find throughout the hotel. We are considering going back to Sofitel Jequitimar if the COVID-19 procedures are better enforced. Beyond Covid-19 we do recommend the hotel.

Dear Decio Y., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

good stay

Customer review rating 4.5/5

Anonymous Families - 09/10/2020 Confirmed reviews ALL

The hotel is nicely located. Service at the pool and at the restaurant Brisa could be better. Kid entertainers were great (Juan Welsey and Stefanie) provided great fun time for my kid. Covid adaptations were good - buffet adaptation got better toward the end (separation between dessert and main course tables). Though to avoid queues tapiocas and eggs should be served at the table. Finally, same rigor with the cleaning hands should be done at kids club - were no one oversaw when people got served, napkins were at the table, cutlery for dessert open, etc..

Dear Joanna S., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Back to the Sofitel Standard

Customer review rating 4.5/5

Ramon M. Families - 06/10/2020 Confirmed reviews ALL

I am used to go the hotel. I love the experience. I was living abroad and came back this year to Brazil and after the hotel has opened again this is the second time I had been for the weekend. I see the difference in the service, espeaclly in the restaurant Brisa that got back to teh Sofitel Standard. Also, it is a small detail, but to receive a welcome package is important, this time was there, in my first stay this year I missed this little gift that means a lot.

Dear Ramon Neto, We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Still need to improve protocols

Customer review rating 4.5/5

Eduardo Couples - 22/09/2020 Confirmed reviews ALL

I think further training is still needed to make sure protocols are followed by guests, specially in the restaurants

Dear Eduardo H., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Post pandemic hotel not the same

Customer review rating 4.5/5

Anonymous Families - 17/09/2020 Confirmed reviews ALL

Post pandemic hotel not the same I understand the pandemic has changed things… But considering the cost I found the service to be very poor. From the moment we arrive the parking situation was very uncomfortable. The line to check in to go over one hour. On a Sunday afternoon. Only one Person was working. The time to process each guest was absurdly slow. I had also pre-registered all of my information and it still took over 20 minutes for me once I arrived at the desk. There was no help to bring the bags to our room. Yet surprisingly when we got to the restaurant buffet all the food was open. So much for safety. Other hotels have more protective material on the food… And significantly better service including the way and bag support. No was no help to bring the bags to our room. Yet surprisingly when we got to the restaurant buffet all the food was open. So much for safety. Other hotels have more protective material on the food… And significantly better service including the bag support. With gloves and a mask there should be no problem with bag support. If the Hotel wasn’t so expensive I wouldn’t have expectations. But the hotel continues to charge five star prices but unfortunately no longer offers a five star product.

Dear Sir. H., Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. I am sorry that your experience did not meet your expectations. After receiving your evaluation, we have shared your observations with our team in order to prevent future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to present my sincerest apologies for the occurrences and thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

good stay

Customer review rating 4.5/5

Ingo B. Families - 15/09/2020 Confirmed reviews ALL

I know the Jequitimar Hotel since 48 years... the old colonial style and the modern one. My only observation will be regarding a new "rule" which is not acceptable. When I booked for example 3 nights with breakfast and lunch included during 47 years I could use my "lunch right" at the day of arrival; i.e. arriving 13:30h having one of the three lunches and then going to the room at 15:00h. The new rule says that the guest cannot use one of his 3 lunch rights at the date of arrival but he has to use it at the date of departure...........? Everybody knows in Sao Paulo you must leave Guarujá before lunch in order to be not stuck in a terrific transit back home and the checkout time is 12:00h. - How to have lunch at 13:00h without available room afterwards? My opinion after 47 years normality someone is kidding with us - your Jequitimar guests!!

Dear Sir B., Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive feedback from our guests. At Sofitel, we strive to provide a superior service experience for every customer; therefore I will share your comments with our Food & Beverage team. Please rest assured that we will dedicate ourselves to improve our services. We appreciate you sharing your concerns, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Rude staff

Customer review rating 4.5/5

Paulo M. Families - 08/09/2020 Confirmed reviews ALL

never had such a bad experience neither at sofitel chain nor jequitimar hotel

Dear Paulo M., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excellent service

Customer review rating 4.5/5

Deborah A. Families - 25/08/2020 Confirmed reviews ALL

We have had an amazing time. I would like to acknowledge the people below. They have delivered an amazing service and make me and my family feel so well treated. Joao, Marcelo and Rosana - from de Restaurant Brisa Mauricio, Jean and Roberto -from bar thank you so much for all lovely service.

Dear Deborah A., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

A moderate comfort stay—- need to work on a lot of fronts.

Customer review rating 4.5/5

Meena M. Families - 11/08/2020 Confirmed reviews ALL

Where the Pandemic situation was concerned , everything was taken care of. However , the hotel had lacked in the comfort , curtains not closing , likage from taps in the bathroom, towels in bad quality n worn out . Complimentary coffee n tea machine were missing n 2 small bottles of water were insufficient . Hotel can definitely go with an upgrading , considering the room charges per day .

Dear M., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good stay

Customer review rating 4.5/5

Victor Business - 23/03/2020 Confirmed reviews ALL

Congratulations!

Dear Victor H., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great location and new and impressive infra

Customer review rating 4.5/5

Marcos V. Business - 23/03/2020 Confirmed reviews ALL

Large rooms, great view, ammenities and infra over the average

Dear Marcos P., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

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