Sofitel Guarujá Jequitimar Hotel 5 stars

Name: Sofitel Guarujá Jequitimar
Address: GUARUJA, 11444000, BRAZIL
Telephone: (+55)13/21042000
Rating: 4.5

Customer review rating 4.5/5 20,455 reviews

ALLSAFE approved hotel

Best price guarantee

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+ 26 Services

Sofitel Guarujá Jequitimar Hotel

French luxury and local cuisine in the world's most exciting city

We comply with the ALLSafe protocols and have been given the Bureau Veritas certification to ensure all health and protection measures are in place for your stay. We are ready to welcome you!

Mr Joao Carlos POLLAK, Hotel Manager

The Sofitel Guaruja Jequitimar resort's contemporary design brings a sense of peace and sophisticated accommodation, a view of the Atlantic Forest or the sea, soaking bathtub, balcony, and L'Occitane amenities. Have a memorable dining experience at Les Épices restaurant, an exotic mix of French, Mediterranean, and Brazilian cuisines. It has a pool, kid's space, spa, gym, multi-sport, and tennis courts.

The resort in Guarujá beaches has many activities, such as volleyball courts, canoe rental or stand up paddle, and others. Enjoy the amazing So Spa with L'occitanne, with special baths and massages. Enjoy a stay at a hotel on the Pernambuco beach to shopping and leisure around La Plage Mall, a 25-minute drive, and have a special and romantic evening at Rufinos or Dalmo Restaurants, a 7-minute drive.

Sofitel Guarujá Jequitimar offers incredible services in a modern, luxurious, and sophisticated structure. A perfect resort to enjoy family holidays and disconnect from the world. Book now.

Hotel extras

On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island
Bar area with happy hour in a modern and sophisticated environment
Car Park with 500 spaces and valet on-site
Hotel in Guarujá with pool bar area and view of Pernambuco Beach
Large indoor and outdoor convention centre, with 6000m²

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Guarujá Jequitimar

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000 guaruja
brazil

Tel: +551321042000

Check-in from 15h00

Check out up to 12h00

RIO DE JANEIRO - GUARUJA :
RIO DE JANEIRO - SANTOS :
SAO PAULO- GUARUJA :

By plane
CONGONHAS AIRPORT At 80km / 49.71 miles
By plane
DE GUARULHOS At 150km / 93.21 miles - Shuttle paying

GPS :-23.970838, -46.187973

Hotel services

RESTAURANTE MAR CASADO

Enjoy a menu specializing in fresh seafood while admiring the views from the seafront at the Mar Casado Restaurant. Open 1pm to 4pm.

RESTAURANTE BRISA

National and international haute cuisine is served at the Brisa Restaurant in the form of a delicious, varied buffet prepared by French chef Patrick Ferry. Monday to Friday, 7am to 10:30am and 12:30pm to 4pm. Weekends and public holidays, 7am to 11am

LEAU VIVE BAR

Enjoy relaxing moments in a modern and sophisticated environment and drinks inspired by seasonal trends at the L'Eau Vive Bar. Open 9am to 1am.

RESTAURANTE LES ÉPICES

The traditionally French Les Épices Restaurant offers a refined menu and a wine list featuring highly prestigious and award-winning wines. Open 8pm to 11pm.

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

4 Restaurants
4 Bars
Breakfast
- Buffet
Room service
- Cold snacks
- Hot meals

15 Meeting rooms
Business Center
- Business center with support staff
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 301 rooms
- 8 rooms for people with reduced mobility
- No family room
- No connecting room
- No non-smoking room
- 4 floors
Languages spoken at the hotel
- English
- Spanish
- French
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- High speed transmission line Additional charge
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet Additional charge
Air conditioning
- Air Conditioning
Reduced mobility Facilities
100% Non Smoking Property
Check In & Check-out facilities
- Express check-out
- Express check-in
Porter
- Porter
Safe deposit box at reception
- Safe deposit box at reception

Shuttle
- GRU Additional charge
- DE GUARULHOS Additional charge
Auto Vagas
- On site

Piscina Externa
- Outside
- On site
Academia
- On site

Beauty salon
Shopping mall
Drugstore/pharmacy

Equipements for children
- Bottle Warmer
Services for children
- Childrens Club for 6 to 12 years
- Childrens Club for 3 to 6 years
- Childrens Club for 0 to 3 years
- Childrens Club for 4 to 6 years
- Outdoor playground for children
- Play area

Our accommodation(s)

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

Superior Room with 1 King Size Bed, balcony, sea views and complimentary WIFI

Max. number of persons: 3
Area: From 38 m² / 409 sq ft
Views: Ocean/Sea view *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Pillow Menu
Automatic wake up call(...)

Classic Room with 1 King Size Bed, balcony, views of the mountains and free WIFI

Max. number of persons: 3
Area: From 38 m² / 409 sq ft
Views: Mountain view *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Pillow Menu
Automatic wake up call(...)

Superior Room with 2 Single Size Beds, balcony, ocean and/or swimming pool views, free WIFI.

Max. number of persons: 3
Area: From 38 m² / 409 sq ft
Views: Ocean/Sea view *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Pillow Menu
Automatic wake up call(...)

Classic Room with 2 Single Size Beds, balcony, views of the mountains and free WIFI

Max. number of persons: 3
Area: From 38 m² / 409 sq ft
Views: Mountain view *
Most of the accommodation: Balcony *

Subject to availability

Wireless internet in your room
High speed internet
Bathrobe
Pillow Menu
Automatic wake up call(...)

Room Office - Apartment without bed adapted as an officeNon contractual photo

Max. number of persons: 2

Pillow Menu
Automatic wake up call

Deluxe Room - 1 king-size bed

Max. number of persons: 3
Area: From 38 m² / 409 sq ft
Views: Ocean/Sea view *
Most of the accommodation: Balcony *

Subject to availability

Bathrobe
Pillow Menu
Automatic wake up call

Deluxe Room - 2 single-size beds

Max. number of persons: 3
Area: From 38 m² / 409 sq ft
Views: Ocean/Sea view *
Most of the accommodation: Balcony *

Subject to availability

Bathrobe
Pillow Menu
Automatic wake up call

Your meetings and events

Our meeting rooms

Number of meeting rooms: 26
Maximum size: 3,750 m²
Maximum capacity: 5000 people
Maximum banquet capacity: 40 people

Find out more

fine tourist hotel, anything different is extremely expensive

Lauran W. Business - 12/10/2021 Confirmed reviews ALL

i asked for a barbecue for our team which was quoted to me to cost USD 250 pp for 10 people these prices are out of this world and certainly not acceptable in Brazil. I felt the hotel did not want to accommodate. The offered the hotel restaurant which turned out to be closed nd we only had the same buffet meal we had for lunch we could go for - so in the end we decide to go outside ruffing which was perfect at reasonable cost (albeit to be know to be expensive) it was cheap compared to the Sofitel

Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. I am sorry that your experience did not meet your expectations. After receiving your evaluation, we have shared your responses and your observations regarding the billing, staff attitude and room cleanliness with our team in order to prevent future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to present my sincerest apologies for the occurrences and thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the future. Kind Regards, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Perfect stay

Alexandre D. S. V. Families - 10/10/2021 Confirmed reviews ALL

My family and I, enjoyed a lot the stay. It was a wonderfull weekend together. The staff are very thoughtful and kind.

Dear V., We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good stay

Maria Business - 08/10/2021 Confirmed reviews ALL

Nice location, comfortable and quiet room.

Dear C., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Overpriced for the terrible service

Alexandre Families - 03/10/2021 Confirmed reviews ALL

Very Very disapointed. Terrible service. Extremely high prices at The restaurantes. No place to seat at The bar. I WILL NEVER RETURN

Dear Alexandre C., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

very good stay

Ingo B. Families - 19/09/2021 Confirmed reviews ALL

- the location without doubt is unique ! - staff is very nice but restaurant- and pool service is a new team and must still be more trained. - knowing this hotel, the new Jequitimar, from the beginning on, I must make a constructive critic: the main restaurant buffet became weak and weaker during the last two years. Not Sofitel-like sorry to say.....

Dear Ingo B., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

I did waist my weekend - since check-in ( 45’ in line)

Dalva A. D. S. Families - 14/09/2021 Confirmed reviews ALL

Since my arrival ( check-in), moving to the # of chairs at the beach ( not enough to all guests).

Dear Dalva S., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Nice people and food

Mariana R. Families - 14/09/2021 Confirmed reviews ALL

Staff is nice and friendly, especially entertaining staff. Food is mostly good also. Beach tênis and volleyball court are terrible. Horrible sand. Not well marked, deteriorating material. Room service takes forever, they forgot me twice. Hotel seems understaffed. Huge check in lines. Sauna and casino closed, not options for nights and rainy days.

Dear Mariana R., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Paula R. D. A. Families - 13/09/2021 Confirmed reviews ALL

Excelente excedeu as expectativas!

Prezada Sra. A., Bonjour! Agradecemos os seus comentários referentes á sua hospedagem no Sofitel Guarujá Jequitimar . É sempre um prazer receber impressões positivas. Seu feedback será compartilhado com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Muito obrigado por nos informar sobre sua experiência e esperamos que sua próxima visita seja ainda mais agradável que a anterior. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Second visit, but so disappointing

Amy Families - 09/09/2021 Confirmed reviews ALL

It was a good experience when my first visit in early 2021. We decided to visit again for a long holiday. We arrived very late night and felt warm welcoming at the front but people at late time did not speak english well so it was hard to communicate when check-in. So many people crowded in most of the places where we went especoally at restaurant and service people seemed to be so busy taking so long time to get even a drink we ordered.. it seemed to be Not very organized..

Dear Ami K., Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Good stay

Angelica Families - 05/09/2021 Confirmed reviews ALL

This was a family trip with our 4-year old daughter and 6-month baby.

Dear Bruno I., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Loved it

Stefan Families - 01/09/2021 Confirmed reviews ALL

Really enjoyed the stay: lovely staff, great food and excellent location. I look forward to go back on my next summer vacation.

Dear Stefan Um T., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Could’ve been great. But wasn’t.

jamespstanton 21/08/2021 TripAdvisor review

Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.

Dear James Stanton, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Could have been great

James Families - 19/08/2021 Confirmed reviews ALL

Dear James S., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excellent with a beach weelchair

Me Families - 19/08/2021 Confirmed reviews ALL

We were really amazed that we could rent a beach weelchair. That made our whole experience unforgettable, besides the high level service, delicious food, NHK channel and views.

Dear Amelia Emi Sato D., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Well located and everyone is so kind.

Marcelo G. Families - 30/07/2021 Confirmed reviews ALL

It was a wonderful experience!

Dear Marcelo G., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great resort lovely staff

paulwitts Family - 14/01/2020 TripAdvisor review

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Highly disappointed

jl1804 Couples - 11/01/2020 TripAdvisor review

Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out

Dear Guest, Bonjour! The hotel is disappointed to hear that your experience didn't meet your expectations. Your complaints are being investigated. The team is sorry about this and the Management will act to avoid recurrences. The Softel Guaruja Jequitimar hopes your bad impressions will be reversed on next opportunity. Best regards, Márcia Miranda Hotel Manager Sofitel Guaruja Jequitimar

Very nice hotel located in a wonderful area

Daniel L Family - 07/11/2019 TripAdvisor review

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

Dear Mr. Daniel, Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Marcia Miranda General Manager Sofitel Guaruja Jequitimar

Are you sure it's Sofitel?

celson728 Family - 06/11/2019 TripAdvisor review

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Dear Mr. Celson, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

Great

Luciane G Family - 31/10/2019 TripAdvisor review

Very clean hotel, well receptive staff, especially the bellman and valet, breakfast and lunch very well served. The option to exchange lunch from departure day to lunch from arrival day was missing. Tip: Choose rooms on higher floors.

Dear. Mrs. Luciane, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

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