Sofitel Guarujá Jequitimar Hotel 5 stars

I am used to go the hotel. I love the experience. I was living abroad and came back this year to Brazil and after the hotel has opened again this is the second time I had been for the weekend. I see the difference in the service, espeaclly in the restaurant Brisa that got back to teh Sofitel Standard. Also, it is a small detail, but to receive a welcome package is important, this time was there, in my first stay this year I missed this little gift that means a lot.

I think further training is still needed to make sure protocols are followed by guests, specially in the restaurants

Post pandemic hotel not the same I understand the pandemic has changed things… But considering the cost I found the service to be very poor. From the moment we arrive the parking situation was very uncomfortable. The line to check in to go over one hour. On a Sunday afternoon. Only one Person was working. The time to process each guest was absurdly slow. I had also pre-registered all of my information and it still took over 20 minutes for me once I arrived at the desk. There was no help to bring the bags to our room. Yet surprisingly when we got to the restaurant buffet all the food was open. So much for safety. Other hotels have more protective material on the food… And significantly better service including the way and bag support. No was no help to bring the bags to our room. Yet surprisingly when we got to the restaurant buffet all the food was open. So much for safety. Other hotels have more protective material on the food… And significantly better service including the bag support. With gloves and a mask there should be no problem with bag support. If the Hotel wasn’t so expensive I wouldn’t have expectations. But the hotel continues to charge five star prices but unfortunately no longer offers a five star product.

I know the Jequitimar Hotel since 48 years... the old colonial style and the modern one. My only observation will be regarding a new "rule" which is not acceptable. When I booked for example 3 nights with breakfast and lunch included during 47 years I could use my "lunch right" at the day of arrival; i.e. arriving 13:30h having one of the three lunches and then going to the room at 15:00h. The new rule says that the guest cannot use one of his 3 lunch rights at the date of arrival but he has to use it at the date of departure...........? Everybody knows in Sao Paulo you must leave Guarujá before lunch in order to be not stuck in a terrific transit back home and the checkout time is 12:00h. - How to have lunch at 13:00h without available room afterwards? My opinion after 47 years normality someone is kidding with us - your Jequitimar guests!!

never had such a bad experience neither at sofitel chain nor jequitimar hotel

We have had an amazing time. I would like to acknowledge the people below. They have delivered an amazing service and make me and my family feel so well treated. Joao, Marcelo and Rosana - from de Restaurant Brisa Mauricio, Jean and Roberto -from bar thank you so much for all lovely service.

Where the Pandemic situation was concerned , everything was taken care of. However , the hotel had lacked in the comfort , curtains not closing , likage from taps in the bathroom, towels in bad quality n worn out . Complimentary coffee n tea machine were missing n 2 small bottles of water were insufficient . Hotel can definitely go with an upgrading , considering the room charges per day .

Congratulations!

Large rooms, great view, ammenities and infra over the average

Very good service , all clean , an well organized

The room cleaning could be more effective as well as the bathroom. Did not feel the smell of cleaning. Deodorize the room is not the same. Amenities shall be replaced every day. I had to request.

Beautiful place, pretty clean and good service.

My experience was good, the hotel é nice and comfortable and clean.

I had a excelent experience during this time, it was a opportunity not just participate the meeting event but to have another experience around the hotel. Thank you so much!

Air conditioner was too strong and makes me feeling very bad. Some rooms on the event were smelling bad.