Sofitel Guarujá Jequitimar Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 21,251 reviews

ALLSAFE approved hotel

Sofitel Guarujá Jequitimar
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+ 26 Services

Hotel extras

  • On Saturdays, eat feijoada in the restaurant with a view of Mar Casado Island

  • Bar area with happy hour in a modern and sophisticated environment

  • Car Park with 500 spaces and valet on-site

  • Hotel in Guarujá with pool bar area and view of Pernambuco Beach

  • Large indoor and outdoor convention centre, with 6000m²

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Guarujá Jequitimar

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000 guaruja
brazil

Check-in from 16h00

Check out up to 12h00

  • RIO DE JANEIRO - GUARUJA: 

  • RIO DE JANEIRO - SANTOS: 

  • SAO PAULO- GUARUJA: 

  • By plane

    CONGONHAS AIRPORT At 80km / 49.71 miles

  • By plane

    DE GUARULHOS At 150km / 93.21 miles - Shuttle paying

GPS:-23.970838, -46.187973

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The apartments at the Sofitel Guarujá hotel perfectly satisfy a diverse range of requirements. Whether you are here on business or a family vacation, our apartments offer the luxury and comfort you have come to expect of Sofitel.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 26

  • Maximum size: 3,750

  • Maximum capacity: 5000 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Sofitel Guarujá Jequitimar

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

21,251 reviews

TripAdvisor Rating 4.5/5

2,583 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good Stay

Customer review rating 4.0/5

Marcelo Families - 05/01/2022 Confirmed reviews ALL

Hotel is clean and well equiped. We enjoyed our stay and had a very good time. The bar was a little crowded, and it was difficult to order drinks/food at night.

Dear Marcelo de Faria K., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
Customer review rating 4.0/5

No N. Business - 04/01/2022 Confirmed reviews ALL

Air conditioning in conference rooms too cold. I did not see enforcement regarding the use of masks by guests and did not feel safe while walking in common areas, I feel you should work more on that. Otherwise, overall the hotel, rooms and location were excellent.

Dear Cecilia Negrao B., We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of the Hotel is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
Customer review rating 3.0/5

Anonymous Families - 04/01/2022 Confirmed reviews ALL

Checkin péssimo nota zero

Prezado Sr. D., Bonjour! É com muito respeito que recebemos seu feedback sobre sua hospedagem conosco. Sentimos muito não termos correspondido às suas expectativas, por favor, deixe-me apresentar minhas mais sinceras desculpas. No Sofitel, prezamos pelos valores da marca, por isso, sentimos muito pelas situações apontadas; esteja certo de que medidas apropriadas estão sendo tomadas junto as áreas envolvidas para prevenir futuras ocorrências. Com relação ao seu apontamento sobre a sua chegada, nosso trabalho é constante para que possamos agilizar o processo de check in, principalmente em momentos de maiores fluxos. Pedimos desculpas novamente pelos inconvenientes, e esperamos que nos dê a oportunidade de melhor servi-lo no futuro. Não mediremos nossos esforços para melhor atende-lo. Atenciosamente, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

Worst 5 star hotel I have ever been!

Customer review rating 2.0/5

Jonas E. S. Families - 03/01/2022 Confirmed reviews ALL

All started with a 60 min delay on my check in. Room cleaning needed to be asked for because at 16:00, nobody has showed to clean the room, despite all several mistakes we faced during the stay.

Dear Jonas S., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great setting and environment, but I missed better service

Customer review rating 3.5/5

Helena R. D. A. Families - 03/01/2022 Confirmed reviews ALL

The hotel has a good environment, room service, but the restaurant organization and bar service are terrible. The food is good, it misses more salads options.

Dear Vincent L., We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our Food & Beverage team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great hotel, but could improve check-in process

Customer review rating 4.0/5

Fr Families - 31/12/2021 Confirmed reviews ALL

I really enjoyed my stay, the hotel is great! But it all started with a terrible first impression (and that tends to stick with guests). The check-in process which is too long! Luckily there were only a few people ahead of us, yet we spent more than 30min waiting. My brother arrived the day before and waited an hour in line. This is the LAST thing new guests want to do after a long trip. I just wanted to get a room and rest, or head to the pool/beach, not waste time standing in line. There wasn't even a place to sit nearby. Not only were there too few employees working at the counter, but too much information was required for check-in. All my personal information had already been given when I booked the hotel, it was completely unnecessary and redundant to request it all again. I travel a lot (for work and pleasure) and I can't remember when was the last time I wasted so much time at a check-in line, or having to give so much info. Considering the quality of the hotel and the price being paid, this terrible check-in experience is unacceptable.

Dear Fernando Rivadavia L., Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore I will share your comments with our Front Desk team. Please rest assured that we will dedicate ourselves to improve our services. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Terrible stay

Customer review rating 2.0/5

Airton M. Friends - 27/12/2021 Confirmed reviews ALL

Extremely difficult to make a reservation for 7 rooms. Even reaching the hotel directly, I wish I had used an online booking service or a travel agency. The reservation staff is unprepared and not willing to help. Besides that level of service in the hotel is not even close to a five-star hotel. To complete the experience, I asked the front desk to have the bill for the 7 rooms paid by me. Checked all the details with the staff, checked all bills, gave my card info and they guarantee me that all the information would be sent to my email. Until now haven't received anything. A mess.

Dear Airton M., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. My assistant sent an e-mail to solve the problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Beautiful view and beach

Customer review rating 4.5/5

Emerson D. Couples - 23/12/2021 Confirmed reviews ALL

Nice room with a great ocean view! Beautiful hotel with excellent breakfast and wonderful swimming pool with wet bar. We only missed a coffee machine in the bedroom for an early bird like us to have some coffee.

Dear Emerson D., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great stay

Customer review rating 4.5/5

Anonymous Families - 23/12/2021 Confirmed reviews ALL

Great food, great location, great personnel.

Dear Chen Yung C., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Amazing room and overall infrastructure

Customer review rating 5.0/5

Luan C. Business - 14/12/2021 Confirmed reviews ALL

Great place to rest and relax, amazing beach, pool and all locations included. Great food and services too.

Dear Luan C., We very much appreciate your comments regarding your stay at the Sofitel Guarujá Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Not educated personal

Customer review rating 2.0/5

Anonymous Business - 09/12/2021 Confirmed reviews ALL

Dissatisfied

Dear Ronaldo A., Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Could’ve been great. But wasn’t.

TripAdvisor rating 3.0/5

jamespstanton 21/08/2021 TripAdvisor review

Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.

Dear James Stanton, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great resort lovely staff

TripAdvisor rating 5.0/5

paulwitts Family - 14/01/2020 TripAdvisor review

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Highly disappointed

TripAdvisor rating 2.0/5

jl1804 Couples - 11/01/2020 TripAdvisor review

Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out

Dear Guest, Bonjour! The hotel is disappointed to hear that your experience didn't meet your expectations. Your complaints are being investigated. The team is sorry about this and the Management will act to avoid recurrences. The Softel Guaruja Jequitimar hopes your bad impressions will be reversed on next opportunity. Best regards, Márcia Miranda Hotel Manager Sofitel Guaruja Jequitimar

Very nice hotel located in a wonderful area

TripAdvisor rating 4.0/5

Daniel L Family - 07/11/2019 TripAdvisor review

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

Dear Mr. Daniel, Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Marcia Miranda General Manager Sofitel Guaruja Jequitimar

Are you sure it's Sofitel?

TripAdvisor rating 2.0/5

celson728 Family - 06/11/2019 TripAdvisor review

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Dear Mr. Celson, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

Great

TripAdvisor rating 4.0/5

Luciane G Family - 31/10/2019 TripAdvisor review

Very clean hotel, well receptive staff, especially the bellman and valet, breakfast and lunch very well served. The option to exchange lunch from departure day to lunch from arrival day was missing. Tip: Choose rooms on higher floors.

Dear. Mrs. Luciane, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

The pearl of São Paulo

TripAdvisor rating 4.0/5

Quest12292718987 Family - 19/10/2019 TripAdvisor review

Always a great experience. A beautiful beach, delicius food and Confortable rooms. Its a wonderful place to stay on a couple or family trip. The Beach is amazing and the hotel too. I super recommend..

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Jequitimar.

Worth it in high season

TripAdvisor rating 4.0/5

carloseduardot761 Family - 22/07/2019 TripAdvisor review

The hotel has an excellent infrastructure, with several pools, restaurants, bars and beach service. Service and care is majestic, as Sofitel standard. Having stayed in the winter, we could not enjoy many services, because they were closed by the low movement. Breakfast is good but meals are very simple served in a limited buffet

Dear Carlos Eduardo, Bonjour! Thank you for taking your time to share your impressions about Sofitel Guaruja Jequitimar. The team is glad that you enjoyed a relaxing time at the hotel. Sofitel will be waiting for your next visit! Feel Welcome, Márcia Miranda Hotel Manager

Hospitality,comfort and good food.

TripAdvisor rating 5.0/5

Marina M Couples - 08/03/2019 TripAdvisor review

It is very pleasant to spend a few days with you! Place of beautiful nature, comfort and hospitality! Attentive and solicitous staff. Easy access! We will come back more and more times! Thank you! To the next.

Dear Mrs. Marina, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Jequitimar.

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