Novotel Santos Gonzaga

Novotel Santos Gonzaga 4 stars

Customer review rating (ALL Rating) 4.2/5 1,055 reviews

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Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • KIDS' Space - featuring an Xbox, interactive table and children's menu

  • Swimming pool, sauna on the top floor and fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Santos Gonzaga

Av Dona Ana Costa 473
11060003 SANTOS


  • By plane

    CONGONHAS At 74km / 45.98 miles

  • By plane

    GUARULHOS INTERNATIONAL At 110km / 68.35 miles

GPS:-23.9652558, -46.3325484

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Our accommodation(s)

The rooms at Novotel Santos are designed to offer the best comfort to guests. Accommodations are large, perfect for a trip with family or friends, with modern décor and cozy structure for comfort in the city. Besides, the hotel offers A/C and free Wi-Fi everywhere to make your stay even more special.

Our guest reviews

Our guest reviews for
Novotel Santos Gonzaga

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,055 reviews

TripAdvisor Rating  4.0/5  711 reviews

Good stay overall.

Customer review rating 4.5/5

Frank D. Business - Confirmed reviews ALL

The hotel is well located and for sure it always feels good to be here, friendly people at the reception.

Great Hotel but some minor enhancement are needed

Customer review rating 3.5/5

Jack Business - Confirmed reviews ALL

The location of the hotel was great, the stuff are very friendly and professional. The room are spacious and clean.. The room service was cleaning my room everyday which is great. One event happened that really bothered me and bothered all the other guests I believe: One the 13 nights I spent there, the fire alarm started at 4:00 AM and didn't stop for one hour and the reason was that one of the guests was smoking.. That was really annoying.. Also I think that the food at your restaurant can be improved a lot, I personally didn't like it much.. Not all the stuffs speaks English which is really frustrating.. One more very important subject that I believe is extremely important, last time every night when I come to my room I see the room door was always open and it's not easy to close the door, and I noticed many rooms were also with door open, this made feel unsecured.. I hope, this problem would be solved immediately Other than that everything was great.

Dear Jack Jean Marie D., We very much appreciate your comments regarding your stay at the Novotel Santos Gonzaga. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fabiano Reis Gerente Geral/General Manager Novotel Santos Gonzaga

Well located

Customer review rating 4.0/5

Antonio M. Friends - Confirmed reviews ALL

Warm welcome and easy and quick check-in. Room available was exactly what I requested.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fabiano Reis Gerente Geral/General Manager Novotel Santos Gonzaga

Good Stay

Customer review rating 5.0/5

Larissa A. Families - Confirmed reviews ALL

We are with our children, they loved the room, the restaurant. All staff are so kind with us. I loved.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fabiano Reis Gerente Geral/General Manager Novotel Santos Gonzaga

Good location

TripAdvisor rating 5.0/5

andreltreis TripAdvisor review

Hotel is really well located and close to the beach! Service is great and great room with sea view! Close restaurants where you can enjoy during the day and night, you have the option to choose between lot of cuisine as you have Mexican, kind of English pub style nearby and Japanese and Lebanese, all located in walk distance by the street side of the hotel(Rua Tolentino Filgueiras) you will find all there. Well worth it!

Well located

Customer review rating 4.5/5

Andre Couples - Confirmed reviews ALL

Good location and good quality service and team

Good stay

Customer review rating 4.5/5

Robson R. Business - Confirmed reviews ALL

Very good structure and attendance

Well located. Excellent breakfast. Employees very polite.

Customer review rating 4.5/5

Fabio Families - Confirmed reviews ALL

Good things: I have an one-year and four months children, and I could do everything walking (no need for car at all). The hotel and room are beautiful and clean and every employee very polite and took care of all we needed. Excellent breakfast. Close to the beach and the hotel provided towels for using on the beach, close to shopping (no need for car) and close to very good restaurants (no need for car) Bad thing the bathroom sink was clogged, and the water took a long time to go down. That's a little disgusting when you're brushing your teeth for example.

Poor service

Customer review rating 2.0/5

Rodrigo B. Couples - Confirmed reviews ALL

lousy check-in, no staff at bar for welcome drink, arrogant recepctionist

Well located, efficient staff

Customer review rating 4.5/5

Carlos Couples - Confirmed reviews ALL

It was very good, even afterwards. I left some objects in the room and the staff was very kind in arranging to send them back to me

Ótima estadia!

Customer review rating 5.0/5

Anderson Couples - Confirmed reviews ALL

Ótimo hotel. Nos surpreendemos positivamente com o hotel.

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Fabiano Reis Gerente Geral/General Manager Novotel Santos Gonzaga

Somethings were not working

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

All the employees were extremely polite. All place are very clean, appropriate security measures against covid. The only thing was missing in the bathroom was the shampoo. And the bathroom hood wasn’t working. Unfortunately the bar draft beer machine wasn't working either.


Customer review rating 2.5/5

Eliane A. Business - Confirmed reviews ALL

We have problem in getting the vouchers from reservations, which was done via website. The room is very small, was dirty since the drywall was partially fixed from a previous maintenance. No chair to work on the desk and, when I request one, it came totally dirty.

Great location

Customer review rating 4.5/5

Patrick Couples - Confirmed reviews ALL

Walking distance to the beach with more than enough restaurants for lovely dinners in the evening. Beautiful view of the ocean. Just a downside that the windows were a bit dirty on the outside. The rest was an absolute blast!

Good stay

Customer review rating 4.0/5

Ricardo M. S. Solo - Confirmed reviews ALL

The staff are amazing. Christmas dinner was amazing. Food and service was an great opportunity. Only downside point. Could finish at 11 because 10pm was little to early to finish a Christmas meal. The hotel was far to relaxed regarding social distance. Specially on breakfast time. Room far to crowded and of course lots of guests coughing and sneezing. Really worrying for guests that want keep it safe. I asked if I could instead have coffee and some toast in the room and was informed that would need to pay again full amount.

Fantastic view

Customer review rating 5.0/5

Frm Couples - Confirmed reviews ALL

Fantastic location, view and accommodation.

Ok stay

Customer review rating 3.5/5

Eduardo Families - Confirmed reviews ALL

My room had issues with the A/C and the bathroom wall was covered with mold. It was my fourth time with you and I haven't experienced anything like it before. Staff was friendly as usual and breakfast is still tasty, definitely great features to rebalance the forces.

Good stay and service!

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Bed is very good; service is very good too!

Not as good as planned. Watch out!

TripAdvisor rating 2.0/5

John M Friends getaway - TripAdvisor review

I am an Accor member and usually stay at this hotel. As I got to the hotel, the nespresso machine of the lobby disappeared. As I got the room, I noticed body lotion was no longer available. Next day, we leave for the day and as soon as we get back at 5PM, the room remains untouched. No housekeeping.

Prezado Hóspede! Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente, Fabiano Reis Gerente Geral

Great Location and Property

TripAdvisor rating 5.0/5

892harishv Business - TripAdvisor review

Great Location Near to Beach Lot of places to eat nearby Can access businesses nearby. Full view of the Ocean. Swiming pool also available. Did Not recieve the Invoice by Email. Hence request you to please send me the same.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

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