Novotel Santos Hotel 4 stars

Customer review rating 4.4/5 5,952 reviews

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Room 1

Number of guests
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Novotel Santos
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+ 22 Services

Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • KIDS' Space - featuring an Xbox, interactive table and children's menu

  • Swimming pool, sauna on the top floor and fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Santos

Av Dona Ana Costa 473
11060003 santos
brazil

Tel: +551338789700

Fax: (+55)13/38789700

Check-in from 15h00

Check out up to 12h00

  • ESTAÇÃO RODOVIÁRIA DE SANTOS : 

  • By plane

    CONGONHAS At 74km / 45.98 miles

  • By plane

    GUARULHOS INTERNATIONAL At 110km / 68.35 miles

GPS :-23.9652558, -46.3325484

Our accommodation(s)

The rooms at Novotel Santos are designed to offer the best comfort to guests. Accommodations are large, perfect for a trip with family or friends, with modern décor and cozy structure for comfort in the city. Besides, the hotel offers A/C and free Wi-Fi everywhere to make your stay even more special.

Superior Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room

Superior Room - 1 double bed and sea view

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room

Superior Room - 2 single beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room

Superior Room - 1 double bed and sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room

Executive Room - 1 double size bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room

Executive Room - 1 double bed and sea view

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room

Adapted Standard Room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room

Room Office - Apartment without bed adapted as an officeNon contractual photo

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
Rooms

Our restaurants and bars

365

Type of cuisine: International

Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Non contractual photo

Our modern and cozy bar boasts wonderful views over the city of Santos from the hotel's top floor. A great choice for anyone wanting to spend the evening having a meal or drink, or enjoying Happy Hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
Novotel Santos

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,952 reviews

tripadvisor

TripAdvisor Rating 4.0/5

668 reviews

Well located but the cuisine was not good

Customer review rating 3.5/5

Carlos T. Families - 16/02/2021 Confirmed reviews ALL

The apartment was comfortable, the swimming pool is nice, the overall service is good, but the quality of the food is disappointing. It is not as good as the one from Mercure, which is usually very good. I expected more from Novotel.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Not as good as planned. Watch out!

TripAdvisor rating 2.0/5

John M Friends getaway - 28/01/2021 TripAdvisor review

I am an Accor member and usually stay at this hotel. As I got to the hotel, the nespresso machine of the lobby disappeared. As I got the room, I noticed body lotion was no longer available. Next day, we leave for the day and as soon as we get back at 5PM, the room remains untouched. No housekeeping.

Amazing breakfast

Customer review rating 3.5/5

Sivanei B. Couples - 27/01/2021 Confirmed reviews ALL

It’s so lovely all The Members, but there is not a concern against the environment and waste of water , the shower there is too much water... for nothing... it should be a bit economic for this kind of Nature resource

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Dissatisfied/ Insatisfeito

Customer review rating 2.0/5

Jo… Couples - 27/01/2021 Confirmed reviews ALL

I am an Accor customer for years and I usually stay at this hotel in Santos. Problems I had this time: 1 - there was NO room service. After the 1st day I get to the the room at the evening and it is untouched as I left in the morning. I call the front desk and then get to know that I should have scheduled room service in advance. 2- There were no body lotions 3- The nespresso machine of the lobby was removed. I tried to find that at the rooftop and the place was dirty and there was no person there to serve

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. All changes that you saw, happened because the All Safe protocols for Covid-19. We hope to come back the normal services as soon as possible. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

One of The Best

Customer review rating 4.5/5

Ayoub Z. Families - 28/12/2020 Confirmed reviews ALL

My family and I loved our stay in the hotel, it's so comfortable and beautiful, very modern as well, this was my second time and I'll be staying there in the future as well, this is for sure.

Very nice hotel with a stunning beach view

Customer review rating 4.5/5

Anonymous Business - 19/11/2020 Confirmed reviews ALL

Very good hotel, nice rooms and very clean and organized. Excellent breakfast.

Good stay, good service, desk personnel is good but there is room for being even better

Customer review rating 4.5/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

I have stayed several times in Novotel Santos. It is a very good place to stay.

bad news on checking

Customer review rating 1.0/5

Nobody Friends - 03/03/2020 Confirmed reviews ALL

breakfast and parking charged separately for unrealistic value

Not the Novotel standard I am accustomed to.

Customer review rating 3.0/5

Claude G. Solo - 01/03/2020 Confirmed reviews ALL

The finishes inside my room needed much attention. This Novotel was not up to it.

Great Location

Customer review rating 5.0/5

Ana C. Families - 01/03/2020 Confirmed reviews ALL

Had a wonderful few days staying here at the Novatel. Our accommodation was adequate as were the other amenities of the hotel. The staff was personable and efficient. A shout out to Lisboa who was so friendly and helpful. The area around the hotel has plenty of eateries and plenty of shopping for those who like to shop. The hotel is very near the beach which was a plus for us as well. We could walk down to it easily.

Could be better

Customer review rating 3.5/5

Julia M. S. Business - 27/02/2020 Confirmed reviews ALL

The gym, although good, did not have air conditioning. The air conditioning in room 2202 was relatively weak, the temperature indicated 16 degrees, but the room did not cool enough

Dear Julia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Not so bad

Customer review rating 3.5/5

Anonymous Solo - 19/01/2020 Confirmed reviews ALL

The air conditioner never works fine

Prezado Claudio, Obrigado por dedicar um tempo para compartilhar seu feedback. Em relação ao ar condicionado, nessa época de verão, uma combinação de direção dos ventos e temperatura pode causar um superaquecimento da casa de máquinas, ocasionando instabilidade no sistema de ar condicionado, estamos com nosso departamento técnico avaliando diversas possibilidades de adequação nesse local para eliminarmos essa ocorrência, que pode ocorrer esporadicamente, ou seja, apenas quando há uma combinação específica de temperatura externa, direção e velocidade dos ventos. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Great stay while visiting Santos!

Customer review rating 5.0/5

Barros Couples - 30/12/2019 Confirmed reviews ALL

We had a very pleasant stay at the Novotel Santos accommodations. All the staff were most pleasant, courteous, and met our every need.

Ótima relação custo-benefício

Customer review rating 4.0/5

Márcio Families - 18/12/2019 Confirmed reviews ALL

This was the third time I stayed at Novotel Santos. This is my choice whenever I visit Santos. However, the present experience was not perfect. Nothing wrong happened to me and my family, but I witnessed something I didn't like. At the exact time I was doing my check in, a family approached the hotel receptionist and said the small fridge if their room wasn't working properly. According to them, the drinks in it were almost at room temperature and they needed to store an expensive and important medicine in it. There receptionist said the fridge was ok and that the purpose of the equipment was just keeping temperature. How so? I think that if there's no need to keep things cold, there's no need to have a fridge in the room, consuming the energy of the hotel unnecessarily. The receptionist could have at least sent somebody to their room to see if there was something really wrong. After witnessing this problem, we got a little worried about the quality of the customer service of the hotel.

Dear Marcio and Ilana, Thank you for taking the time to share your feedback. You ar tottaly right about the receptionist reaction about the problem. We will tell and train her about the correct form to receive and answer to guests. We hope to welcome you back to our hotel very soon! Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Good, convenient

Customer review rating 3.5/5

Ignacio Business - 11/12/2019 Confirmed reviews ALL

In general good, the location worked for my purposes.

Very quiet and comfortable. Good location.

Customer review rating 4.0/5

Ruben Business - 05/12/2019 Confirmed reviews ALL

In general terms, very nice hotel, extremely nice staff, and overall maintenance is good. Very clean, and despite being close to a busy street, rooms are very quiet. Bed is very nice, air conditioning a little noisy but bearable. Two negative things for me were the extremely limited TV channels. Unless you are a native speaker who enjoys watching the Senate discussions 24x7, or a myriad of infomertials, you are in bad luck. Even international channels such as Warner as dubbed to portuguese. TV is also a bit small in comparison to those found in other similar hotels, and not a smart TV, so forget Youtube or Netflix. The other thing I didn't like is that room does not have an iron. I asked for one, almost an hour later they brought me a very old one they probably had stashed somewhere.

Comfort

Customer review rating 4.0/5

Vivian Business - 26/11/2019 Confirmed reviews ALL

Comfortable. Breakfast satisfatory. My only complaint is about the security: there is no door chain, a very simple accessory that improves security a lot. In my opinion, this is a very huge fail.

Horrible check in experience ever

Customer review rating 1.5/5

Polly Couples - 14/11/2019 Confirmed reviews ALL

I am okay for the long waiting time and the dirty room as I won't expect everything perfect in that hotel rate. However, the attitude for the Check in lady Nina is unacceptable. I traveled a lot around the world and is the member of SPG and marriott group. I was with my husband and my son. My son actually has a choice that he won't stay in the hotel as we have house in Praia grande, grandma was eagerly to take him on that night as they could play in the morning next day. As long as I could provide the document, and no fare different. I don't understand why the lady kept asking question like a police, like who will take the kid tonight? Someone send him away tonight (shock), you are not his mum..? I absolutely feel offended why I have to explain everything to you and it is actually none of her business. I imagined if I tell her everything and she will definitely keep an eye on us. That is super ridiculous and funny I am not sure I am living in a hotel or high security prison. What is a threat to a 3years old kid? Her service language and etiquette is definitely needed to be received a proper training.

Great time in santos

Customer review rating 5.0/5

Reem Families - 02/11/2019 Confirmed reviews ALL

Great experience in a great hotel

Clean, modern, well located and mostly functional.

Customer review rating 4.0/5

Sj Solo - 28/10/2019 Confirmed reviews ALL

Pleasant most of the time. Elevators are quite busy in the mornings and at check-out time. Air conditioner was not working well all the time so room felt damp.

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