Novotel Santos Hotel 4 stars

Customer review rating 4.4/5 6,011 reviews

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Room 1

Number of guests
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Novotel Santos
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+ 22 Services

Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • KIDS' Space - featuring an Xbox, interactive table and children's menu

  • Swimming pool, sauna on the top floor and fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Santos

Av Dona Ana Costa 473
11060003 santos
brazil

Tel: +551338789700

Fax: (+55)13/38789700

Check-in from 15h00

Check out up to 12h00

  • ESTAÇÃO RODOVIÁRIA DE SANTOS : 

  • By plane

    CONGONHAS At 74km / 45.98 miles

  • By plane

    GUARULHOS INTERNATIONAL At 110km / 68.35 miles

GPS :-23.9652558, -46.3325484

Our accommodation(s)

The rooms at Novotel Santos are designed to offer the best comfort to guests. Accommodations are large, perfect for a trip with family or friends, with modern décor and cozy structure for comfort in the city. Besides, the hotel offers A/C and free Wi-Fi everywhere to make your stay even more special.

Superior Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room - 1 double bed and sea view

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room - 2 single beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room - 1 double bed and sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Executive Room - 1 double size bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Executive Room - 1 double bed and sea view

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Adapted Standard Room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Room Office - Apartment without bed adapted as an officeNon contractual photo

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
Rooms

Our restaurants and bars

365

Type of cuisine: International

Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Non contractual photo

Our modern and cozy bar boasts wonderful views over the city of Santos from the hotel's top floor. A great choice for anyone wanting to spend the evening having a meal or drink, or enjoying Happy Hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
Novotel Santos

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,011 reviews

tripadvisor

TripAdvisor Rating 4.0/5

670 reviews

indignation

Customer review rating 0.5/5

Raul B. Business - 06/05/2021 Confirmed reviews ALL

It so happens that I did not stay at your hotel on the date informed in your satisfaction survey. The hotel was wrong and charged me a nightly fee for "no show" wrongly. The issue has already been resolved, but it bothered me a lot.

Excellent room

Customer review rating 4.0/5

Anonymous Couples - 28/04/2021 Confirmed reviews ALL

I loved the room and staff. The view was amazing and worth price. Only improvement opportunity is that there was no potable water in the room neither bottles available for purchase on the fridge, I had to go out and buy.

Overall, a good stay.

Customer review rating 4.0/5

Bruno M. Couples - 02/03/2021 Confirmed reviews ALL

The Room was cozy, the support advisors were helpful, overall, we had a good stay. In my opinion, I would like to found a hand sanitizer in the room, considering the pandemic situation, but we have needed to purchase one for us to use. The pool was needing a clean.

Well located but the cuisine was not good

Customer review rating 3.5/5

Carlos T. Families - 16/02/2021 Confirmed reviews ALL

The apartment was comfortable, the swimming pool is nice, the overall service is good, but the quality of the food is disappointing. It is not as good as the one from Mercure, which is usually very good. I expected more from Novotel.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Not as good as planned. Watch out!

TripAdvisor rating 2.0/5

John M Friends getaway - 28/01/2021 TripAdvisor review

I am an Accor member and usually stay at this hotel. As I got to the hotel, the nespresso machine of the lobby disappeared. As I got the room, I noticed body lotion was no longer available. Next day, we leave for the day and as soon as we get back at 5PM, the room remains untouched. No housekeeping.

Amazing breakfast

Customer review rating 3.5/5

Sivanei B. Couples - 27/01/2021 Confirmed reviews ALL

It’s so lovely all The Members, but there is not a concern against the environment and waste of water , the shower there is too much water... for nothing... it should be a bit economic for this kind of Nature resource

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Dissatisfied/ Insatisfeito

Customer review rating 2.0/5

Jo… Couples - 27/01/2021 Confirmed reviews ALL

I am an Accor customer for years and I usually stay at this hotel in Santos. Problems I had this time: 1 - there was NO room service. After the 1st day I get to the the room at the evening and it is untouched as I left in the morning. I call the front desk and then get to know that I should have scheduled room service in advance. 2- There were no body lotions 3- The nespresso machine of the lobby was removed. I tried to find that at the rooftop and the place was dirty and there was no person there to serve

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. All changes that you saw, happened because the All Safe protocols for Covid-19. We hope to come back the normal services as soon as possible. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

One of The Best

Customer review rating 4.5/5

Ayoub Z. Families - 28/12/2020 Confirmed reviews ALL

My family and I loved our stay in the hotel, it's so comfortable and beautiful, very modern as well, this was my second time and I'll be staying there in the future as well, this is for sure.

Very nice hotel with a stunning beach view

Customer review rating 4.5/5

Anonymous Business - 19/11/2020 Confirmed reviews ALL

Very good hotel, nice rooms and very clean and organized. Excellent breakfast.

Good stay, good service, desk personnel is good but there is room for being even better

Customer review rating 4.5/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

I have stayed several times in Novotel Santos. It is a very good place to stay.

bad news on checking

Customer review rating 1.0/5

Nobody Friends - 03/03/2020 Confirmed reviews ALL

breakfast and parking charged separately for unrealistic value

Not the Novotel standard I am accustomed to.

Customer review rating 3.0/5

Claude G. Solo - 01/03/2020 Confirmed reviews ALL

The finishes inside my room needed much attention. This Novotel was not up to it.

Great Location

Customer review rating 5.0/5

Ana C. Families - 01/03/2020 Confirmed reviews ALL

Had a wonderful few days staying here at the Novatel. Our accommodation was adequate as were the other amenities of the hotel. The staff was personable and efficient. A shout out to Lisboa who was so friendly and helpful. The area around the hotel has plenty of eateries and plenty of shopping for those who like to shop. The hotel is very near the beach which was a plus for us as well. We could walk down to it easily.

Could be better

Customer review rating 3.5/5

Julia M. S. Business - 27/02/2020 Confirmed reviews ALL

The gym, although good, did not have air conditioning. The air conditioning in room 2202 was relatively weak, the temperature indicated 16 degrees, but the room did not cool enough

Dear Julia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Not so bad

Customer review rating 3.5/5

Anonymous Solo - 19/01/2020 Confirmed reviews ALL

The air conditioner never works fine

Prezado Claudio, Obrigado por dedicar um tempo para compartilhar seu feedback. Em relação ao ar condicionado, nessa época de verão, uma combinação de direção dos ventos e temperatura pode causar um superaquecimento da casa de máquinas, ocasionando instabilidade no sistema de ar condicionado, estamos com nosso departamento técnico avaliando diversas possibilidades de adequação nesse local para eliminarmos essa ocorrência, que pode ocorrer esporadicamente, ou seja, apenas quando há uma combinação específica de temperatura externa, direção e velocidade dos ventos. Esperamos recebê-lo novamente muito em breve em nosso hotel! Atenciosamente, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Great Location and Property

TripAdvisor rating 5.0/5

892harishv Business - 03/09/2019 TripAdvisor review

Great Location Near to Beach Lot of places to eat nearby Can access businesses nearby. Full view of the Ocean. Swiming pool also available. Did Not recieve the Invoice by Email. Hence request you to please send me the same.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Friendly Staff

TripAdvisor rating 4.0/5

mark_globetrotter28 Family - 16/04/2019 TripAdvisor review

Friendly and helpful reception team. Adequate breakfast selection. Good location and decent walk to Gonzaga Beach. Mini mall next door with mini grocery store and small food court. About 15-minutes taxi ride to Santos Cruise Port (we stayed for 2 nights here before boarding our transatlantic cruise). Bathroom is nice with good shower pressure. Bed is too soft however. Could be better if a little firmer. Food prices in Santos are quite expensive though. Dining in Dubai is cheaper.

Great hotel! Great service!

TripAdvisor rating 5.0/5

amarav01 Family - 26/09/2018 TripAdvisor review

The hotel is very good, the room is perfect size! I was with my wife and 2 kids (3 and 9 years old), and the room space was very good. The room was very clean, and the service is fantastic! The hotel employees are very kind and are always ready to help!

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Perfect Hotel and Staff

TripAdvisor rating 5.0/5

elira13 Business - 05/09/2018 TripAdvisor review

I really loved my experience in this hotel, great location, the roons are very good, new and cleaned. The staff is amazing, helpfull and very friendly. I will return to this hotel on my next trips and I will recommend it to all travelers.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Could be better

TripAdvisor rating 3.0/5

Lourenço C Family - 16/07/2018 TripAdvisor review

Hotel is new, but some signs of use is seen - scratches for example. Cleaning could be better - toilet area especially. Minibar had opened bottle, used towel was displayed in the room. Good hotel but with problems. Breakfast was full.

Dear LMalanga, Thank you for telling us about your stay at the Novotel Santos. I am sorry that your experience did not meet your expectations. Your feedback is very important so that we can improve where we have opportunities. Please rest assured that we are taking the appropriate measures to improve the problem mentioned with maintenance, cleaning and minibar to prevent future occurrence. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luiza Araujo Deputy Manager

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