Novotel Santos Hotel 4 stars

TripAdvisor rating 4.0/5 587 reviews
Novotel Santos
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • KIDS' Space - featuring an Xbox, interactive table and children's menu

  • Swimming pool, sauna on the top floor and fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Santos

Av Dona Ana Costa 473
11060003
santos
brazil

Tel: +551338789700

Fax: (+55)13/38789700

Contact email

Check-in from 15h00

Check out up to 12h00

  • ESTAÇÃO RODOVIÁRIA DE SANTOS :  

  • By plane

    CONGONHAS At 74km / 45.98 miles

  • By plane

    GUARULHOS INTERNATIONAL At 110km / 68.35 miles

GPS :-23.9652558, -46.3325484

Our accommodations

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for relaxing, perfect for all your needs.

Superior Suite with 1 king-size bed

  • Max. number of persons: 4
  • Area: From 50
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Apartment with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 queen-size bed and ocean views

  • Max. number of persons: 2
  • Area: From 25
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Apartment with twin beds

  • Max. number of persons: 3
  • Area: From 25
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Apartment with 1 double bed and sofa bed.

  • Max. number of persons: 4
  • Area: From 25
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Executive Apartment with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Executive Apartment with 1 queen-size bed and ocean views

  • Max. number of persons: 2
  • Area: From 25
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

STANDARD APARTMENT ADAPTED FOR PEOPLE WITH REDUCED MOBILITY WITH 1 DOUBLE BED

  • Max. number of persons: 2
  • Area: From 25
  • Views: Patio *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

365

Type of cuisine: International

The 365 restaurant offers a 24-hour menu, served throughout the hotel, so you can dine in the restaurant, bar, lobby or in the comfort of your room.

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Photo non contractuelle / Strictly non binding

Our modern and cozy bar boasts wonderful views over the city of Santos from the hotel's top floor. A great choice for anyone wanting to spend the evening having a meal or drink, or enjoying Happy Hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 32 people

Find out more

Our guest reviews for
Novotel Santos

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,368 reviews

tripadvisor

TripAdvisor Rating 4.0/5

587 reviews

Comfort

Customer review rating 4.4/5

Vivian Business - 26/11/2019 Confirmed reviews ALL

Comfortable. Breakfast satisfatory. My only complaint is about the security: there is no door chain, a very simple accessory that improves security a lot. In my opinion, this is a very huge fail.

Horrible check in experience ever

Customer review rating 4.4/5

Polly Couples - 14/11/2019 Confirmed reviews ALL

I am okay for the long waiting time and the dirty room as I won't expect everything perfect in that hotel rate. However, the attitude for the Check in lady Nina is unacceptable. I traveled a lot around the world and is the member of SPG and marriott group. I was with my husband and my son. My son actually has a choice that he won't stay in the hotel as we have house in Praia grande, grandma was eagerly to take him on that night as they could play in the morning next day. As long as I could provide the document, and no fare different. I don't understand why the lady kept asking question like a police, like who will take the kid tonight? Someone send him away tonight (shock), you are not his mum..? I absolutely feel offended why I have to explain everything to you and it is actually none of her business. I imagined if I tell her everything and she will definitely keep an eye on us. That is super ridiculous and funny I am not sure I am living in a hotel or high security prison. What is a threat to a 3years old kid? Her service language and etiquette is definitely needed to be received a proper training.

Great time in santos

Customer review rating 4.4/5

Reem Families - 02/11/2019 Confirmed reviews ALL

Great experience in a great hotel

Clean, modern, well located and mostly functional.

Customer review rating 4.4/5

Sj Solo - 28/10/2019 Confirmed reviews ALL

Pleasant most of the time. Elevators are quite busy in the mornings and at check-out time. Air conditioner was not working well all the time so room felt damp.

Nothing special

Customer review rating 4.4/5

No Business - 25/10/2019 Confirmed reviews ALL

Room was acceptable , clean but breakfast room was dark not clean and inviting . Overall Hotel conditions need improvement. Please see your hotel in Viña Del Mar Chile.. that is how your hotel should look and be maintained.

It was good regarding the breakfast, the pool and the employees. But the cleaning was not good.

Customer review rating 4.4/5

Priscila Business - 21/10/2019 Confirmed reviews ALL

The breakfast was good, the pool was great to use. Evryone trated me well. But, the room was not well clean, one day I was barefoot in the room for a couple hours and my feet got really dirty, i had just got back from work in the end of the day and the room was supposed to be clean. The courtain in the room besides the bathroom was durty since day one.

excellent customer service

Customer review rating 4.4/5

Rafael D. G. Business - 18/10/2019 Confirmed reviews ALL

everything was as expected, excellent shower, and bed

Vania S.

Customer review rating 4.4/5

Anonymous Families - 10/10/2019 Confirmed reviews ALL

Caro/Dear Novotel Grata pelo e-mail. Thank you for emailing me. Contanto não me hospedei recentemente no Novotel. However. I have not stayed in Novotel recently. Acredito que seja uma confusão com o meu email. /I believe this is a mistake involving my email. Obrigada Thank you Vania

Great experience

Customer review rating 4.4/5

Amanda H. Couples - 07/10/2019 Confirmed reviews ALL

Awesome breakfast, besides, good accomodations and attendance.

Clean and functional

Customer review rating 4.4/5

Cliew Business - 02/10/2019 Confirmed reviews ALL

Happy experience. Complimentary free drinks and food with live music on two nights of my three weeks stay

Dear Clarence, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Not good

Customer review rating 4.4/5

Y. N. Families - 24/09/2019 Confirmed reviews ALL

Bed was smelly and the shower was broken

Dear Yuzo, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Issues with the frigobar consumption

Customer review rating 4.4/5

Anonymous Business - 23/09/2019 Confirmed reviews ALL

My agent sent specific orders to allow the consumption of water on the mini-fridge at the room what the attendants were not aware of that, which caused big misunderstanding in them end.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

good experience. some points to improve.

Customer review rating 4.4/5

Cristian Business - 15/09/2019 Confirmed reviews ALL

i had a good experience: welcoming and helpful staff. accommodation is ok. gym requires update especially to machines that do not work. breakfast price is on the high side and there is nothing special that can justify it.

Dear Cristian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Satisfied with the service and quality/standard of the Novotel experience

Customer review rating 4.4/5

Barrie L. Business - 10/09/2019 Confirmed reviews ALL

Same as always - good enough to keep going back as the preferred choice

Dear Barrie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

GReat Location with Ocean View

Customer review rating 4.4/5

Harish V. Business - 03/09/2019 Confirmed reviews ALL

Rooms are very good. BReakfast was also very good

Dear Harisho, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Just ok!

Customer review rating 4.4/5

Altair S. D. A. Families - 03/09/2019 Confirmed reviews ALL

Novohotel/Mercure sempre ok!

Great Location and Property

TripAdvisor rating 4.0/5

892harishv Business - 03/09/2019 TripAdvisor review

Great Location Near to Beach Lot of places to eat nearby Can access businesses nearby. Full view of the Ocean. Swiming pool also available. Did Not recieve the Invoice by Email. Hence request you to please send me the same.

Super recomendo

Customer review rating 4.4/5

Natalia C. F. G. Families - 01/09/2019 Confirmed reviews ALL

Nota 10

Hotel fine, but bad smell at the room

Customer review rating 4.4/5

Anonymous Business - 31/08/2019 Confirmed reviews ALL

Everything was fine except that there was a bad smell at the room. I had to wash all my clothes when I got home

Dear Baard K., Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cristian Ynonye General Manager

Great stay; competitive price!

Customer review rating 4.4/5

Robg Couples - 28/08/2019 Confirmed reviews ALL

An enjoyable - hassle-free trip.

Dear Robert, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye General Manager
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