Novotel Santos Gonzaga 4 stars

Customer review rating (ALL Rating) 4.0/5 1,999 reviews

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Av Dona Ana Costa 473, 11060003 SANTOS, Brazil

Description

Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • Swimming pool, sauna on the top floor and fitness center

Our accommodation(s)

Hotel location

Novotel Santos Gonzaga

Av Dona Ana Costa 473
11060003 SANTOS
Brazil

GPS:-23.96527, -46.33228

Telephone
Fax +55 13 3878-9700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,999 reviews

TripAdvisor Rating  4.0/5  801 reviews

Customer review rating 1.0/5

Helena W. Families - Confirmed reviews ALL

We stayed in the hotel just for 1 weekend and a lot of the time there we were dealing with issues with the hotel. We were given initially a room totally "naked"- no chair, no phone, no shampoo/soap, no blanket or pillows! The check-in time was 3pm but we still did not have a room at 4:15pm. Once we had the rooms, one of them did not have liquid soap while I was taking the shower. The housekeeping was terrible. The phone and coffee machine had a lot of dust on the top. To top it all, the safe box did not want to open once I put valuables there. It was in 9:40pm when I called the reception desk and told them the safe would not open. There was no one to fix it. They finally called someone and the safe had to be completely changed. The whole matter was only resolved at around 11:15pm! Then I had problem with having the housekeeping to come to clean the room in the next morning. After the clean up, I found out there Kleenex tissue paper was empty! Again, the housekeeping was not thorough. I never spend so much time chasing hotel staff to deal with issues like in this hotel!

Service for guest

TripAdvisor rating 4.0/5

Mark anthony S TripAdvisor review

Meet good employees like marcio in restaurant a nice guy very accommodating to guest and good English speaking for foreigners

Customer review rating 1.5/5

John Y. Friends - Confirmed reviews ALL

There was mould evident in the rooms with poor ventilation. The bed sheets were thin and poor quality as were the towels. I do not recommend staying here, well below the Accor and Novotel standards.

Prezado John, Agradecemos por compartilhar sua experiência. Lamentamos que a qualidade do quarto e da roupa de cama não tenham atendido suas expectativas. Sua avaliação é fundamental para nós e será considerada em nossa busca por melhorias contínuas. Atenciosamente, Lívia Oliveira Trainee Gerencial Novotel Santos Gonzaga

Customer review rating 2.5/5

Carlos J. B. D. D. S. Couples - Confirmed reviews ALL

The location was excellent and the staff very friendly, however the room was not in proper shape. The shower had a leak in the glass, which made the entire wall very degradetad and a high level of humidity and mold in the room, to the point it was hard to breath.

Caro Carlos, Agradecemos pelo seu feedback. Lamentamos que sua experiência não tenha sido satisfatória devido à umidade e à condição do banheiro. Sua observação sobre a manutenção do quarto é muito importante para nós e será considerada em nossas avaliações internas. Ficamos felizes em saber que apreciou a localização e o atendimento d. equipe. Esperamos que tenha a oportunidade de nos visitar novamente. Atenciosamente, Lívia Oliveira Trainee Gerencial Novotel Santos Gonzaga

Customer review rating 1.5/5

Elisa M. Business - Confirmed reviews ALL

slow lift, run down bathroom conditions, bad service, no room make up daily, poor window isolations, noisy A/C

Dear Elisa M., Thank you for sharing your observations. We regret that your experience did not meet your expectations. Your comments regarding maintenance and service will be taken into account for future improvements, as we strive to provide a pleasant stay for all our guests. Sincerely, Lívia Oliveira Trainee Gerencial Novotel Santos Gonzaga

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Other web-users rate our hotel

  • 532 reviews 9.4/10 Location
  • 1,207 reviews 4.3/10 Room
  • 1,056 reviews 7.3/10 Service
  • 12 reviews 4.5/10 WiFi
  • 653 reviews 2.4/10 Cleanliness
  • 596 reviews 8.5/10 Breakfast
  • 432 reviews 3.9/10 Comfort
  • 274 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.