Novotel Santos Gonzaga 4 stars

Customer review rating (ALL Rating) 4.0/5 1,995 reviews

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Av Dona Ana Costa 473, 11060003 SANTOS, Brazil

Description

Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • Swimming pool, sauna on the top floor and fitness center

Our accommodation(s)

Hotel location

Novotel Santos Gonzaga

Av Dona Ana Costa 473
11060003 SANTOS
Brazil

GPS:-23.96527, -46.33228

Telephone
Fax +55 13 3878-9700

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,995 reviews

TripAdvisor Rating  4.0/5  802 reviews

Customer review rating 2.0/5

Arne J. Business - Confirmed reviews ALL

Rooms are okay for the price. Very well located, but the service at the bar is not good (waited 45min for a cocktail when the bar was empty). Small swimming pool. Firealarm went off at night and no one of the hotel was there to update the people outside.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lívia Oliveira Trainee Gerencial Novotel Santos Gonzaga

Customer review rating 4.0/5

Luis F. B. Families - Confirmed reviews ALL

The location is excellent and very convenient. Breakfast is outstanding, with a wide variety of options that really stand out. The hotel has great potential, and with a bit more attention to maintenance and additional support or equipment for the cleaning staff, the overall experience could be even better. A greater focus on details would truly elevate the stay.

Prezado Luis, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Lívia Oliveira Trainee Gerencial Novotel Santos Gonzaga

Customer review rating 3.0/5

Ronak R. Families - Confirmed reviews ALL

Dirty and poorly maintained hotel. Musty odour.

Sir Ronak, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Lívia Oliveira Trainee Gerencial Novotel Santos Gonzaga

Customer review rating 2.5/5

Luiza F. R. Families - Confirmed reviews ALL

O negativo foi problemas com ar condicionado do Hotel inteiro

Olá, Luiza, Agradecemos por nos relatar sua experiência e pedimos sinceras desculpas por não termos atendido às suas expectativas. Lamentamos os transtornos mencionados e reforçamos que seu feedback é essencial para que possamos corrigir falhas e evoluir constantemente. No período que esteve conosco não tivemos problema generalizado ou nas áreas comuns do hotel com ar condicionado, mas entendemos que talvez a experiencia no quarto não tenha sido tão satisfatória o que acarretou nesta experiência. Esperamos ter a oportunidade de recebê-lo(a) novamente e proporcionar uma experiência condizente com o padrão do nosso hotel. Atenciosamente, Lívia Oliveira Trainee Gerencial Novotel Santos Gonzaga

Customer review rating 1.0/5

Helena W. Families - Confirmed reviews ALL

We stayed in the hotel just for 1 weekend and a lot of the time there we were dealing with issues with the hotel. We were given initially a room totally "naked"- no chair, no phone, no shampoo/soap, no blanket or pillows! The check-in time was 3pm but we still did not have a room at 4:15pm. Once we had the rooms, one of them did not have liquid soap while I was taking the shower. The housekeeping was terrible. The phone and coffee machine had a lot of dust on the top. To top it all, the safe box did not want to open once I put valuables there. It was in 9:40pm when I called the reception desk and told them the safe would not open. There was no one to fix it. They finally called someone and the safe had to be completely changed. The whole matter was only resolved at around 11:15pm! Then I had problem with having the housekeeping to come to clean the room in the next morning. After the clean up, I found out there Kleenex tissue paper was empty! Again, the housekeeping was not thorough. I never spend so much time chasing hotel staff to deal with issues like in this hotel!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Lívia Oliveira Trainee Gerencial Novotel Santos Gonzaga

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Other web-users rate our hotel

  • 547 reviews 9.5/10 Location
  • 1,218 reviews 4.4/10 Room
  • 1,085 reviews 7.2/10 Service
  • 11 reviews 4.8/10 WiFi
  • 671 reviews 2.5/10 Cleanliness
  • 603 reviews 8.6/10 Breakfast
  • 423 reviews 4/10 Comfort
  • 275 reviews 4.8/10 Amenities

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