Novotel Santos Gonzaga 4 stars

Customer review rating (ALL Rating) 4.0/5 1,966 reviews

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Description

Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • Swimming pool, sauna on the top floor and fitness center

Our accommodation(s)

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Room 1

Hotel location

Novotel Santos Gonzaga

Av Dona Ana Costa 473
11060003 SANTOS
Brazil

GPS:-23.96527, -46.33228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,966 reviews

Customer review rating 2.0/5

Jack D. Business - Confirmed reviews ALL

Dear Jack, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, André Helfer General Manager Novotel Santos Gonzaga

Customer review rating 3.0/5

Andrea C. Business - Confirmed reviews ALL

Dear Andrea, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andre Helfer General Manager Novotel Santos Gonzaga

Customer review rating 3.0/5

Heidi U. Business - Confirmed reviews ALL

Dear Heidi, Thank you for sharing your experience regarding the extension of your stay. We recognize that waiting three hours in the lobby while your agent coordinated the confirmation was an inconvenient and uncomfortable situation. Regardless of the administrative process involved, our front desk team should have handled this with greater sensitivity, finding a more suitable solution rather than asking you to vacate your room during the waiting period. Your feedback is being shared with our front desk team to review our procedures for stay extension requests and improve how we handle similar situations in the future. We hope to welcome you back under better circumstances. Atenciosamente, André Helfer Gerente Geral Novotel Santos Gonzaga

Customer review rating 4.5/5

Mariana L. V. Business - Confirmed reviews ALL

Dear Mariana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Atenciosamente, André Helfer Gerente Geral Novotel Santos Gonzaga

Customer review rating 2.5/5

Christopher N. Business - Confirmed reviews ALL

Dear Christopher, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Atenciosamente, André Helfer Gerente Geral Novotel Santos Gonzaga

Other web-users rate our hotel

  • 547 reviews 9.4/10 Location
  • 1,204 reviews 5.2/10 Room
  • 1,242 reviews 7.7/10 Service
  • 14 reviews 3.3/10 WiFi
  • 678 reviews 3.3/10 Cleanliness
  • 591 reviews 8.5/10 Breakfast
  • 392 reviews 5/10 Comfort

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