Novotel Santos Gonzaga 4 stars

Customer review rating (ALL Rating) 4.1/5 2,129 reviews

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Description

Hotel extras

  • Bar on the 32nd floor, with panoramic city views

  • Pet friendly (dogs and cats) - additional fee applies

  • Located between 3 shopping centers and near to the business district

  • KIDS' Space - featuring an Xbox, interactive table and children's menu

  • Swimming pool, sauna on the top floor and fitness center

Our accommodation(s)

Hotel location

Novotel Santos Gonzaga

Av Dona Ana Costa 473
11060003 SANTOS
Brazil

GPS:-23.96527, -46.33228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Restaurant 365 Santos serves international cuisine for breakfast, lunch and dinner. Guests can choose between buffet and à la carte, besides being able to enjoy a tasty feijoada every Wednesday.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,129 reviews

TripAdvisor Rating  4.0/5  772 reviews

amazing experience

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

very good installation, excellent service provided.

Terrible experience

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

The rooms are moldy, bed sheets have spots and holes, TV didn’t work either. Not again

Dear guest, We deeply regret that your experience did not meet expectations. Please accept our apologies for the issues you encountered with the room's cleanliness and maintenance. Rest assured, we will investigate these matters further and take the necessary steps to improve our services. Your feedback is invaluable to us. Kind regards, Rodrigo Maia Coordenador de Hospedagem

Well

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very Well

Thank you so much for your positive feedback! We're delighted to know you had a great experience with us. We look forward to welcoming you again in the future! Best regards, Rodrigo Maia Coordenador de Hospedagem

Nice hotel, decent price, great location

Customer review rating 3.5/5

Michael Couples - Confirmed reviews ALL

We stayed for one night. We often do this - It was our seventh time at the hotel. However, I think it is time to change, at least for a while, as I feel the standard has diminished considerably.

Thank you for your feedback and for choosing to stay with us again. We’re sorry to hear that your experience didn’t meet expectations this time. We are constantly working to improve our services and facilities, and your input is essential to this process. We hope to have the opportunity to welcome you again and provide a renewed experience that better meets your expectations. Best regards, Rodrigo Maia Coordenador de Hospedagem

Top

Customer review rating 4.5/5

Fábio F. D. S. Business - Confirmed reviews ALL

Top

Olá! Agradecemos pelo feedback! Atenciosamente, Rodrigo Maia Coordenador de Hospedagem

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Other web-users rate our hotel

  • 489 reviews 9.5/10 Location
  • 1,052 reviews 4.5/10 Room
  • 834 reviews 7.2/10 Service
  • 16 reviews 6.2/10 WiFi
  • 579 reviews 8.3/10 Breakfast
  • 541 reviews 2.4/10 Cleanliness
  • 407 reviews 4/10 Comfort
  • 169 reviews 4.7/10 Food

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