Novotel Santos Gonzaga Hotel 4 stars

Perhaps we should rate it a 10 but these are exceptional times and this team seemed a little out of practice. We were well received and given a room with a wonderful view, as was to be expected having chosen to pay more for this. But there were niggly oversights that suggested to us that they could have done better. Ignoring our over-critical view we set out to enjoy our stay and very much did. We had paid extra for breakfast and were not disappointed. Requested a couple of fixes in our room which were attended to immediately. We really did enjoy our stay and would recommend this hotel to anyone.

Less and less amenities Tomo was not clean

I was only disappointed with cleaning on the room. As regular standard from Accor hotel usually all glasses, tv control, cups etc are packed and clean. The tea kettle was dirty inside as much as both cups in front of it. The cleaning on bathroom and general room as not Accor hotels standard. But I need to compliment how good and professional was the reception team! They made my stay even the room wasn’t that clean!

Incredible, Me and my wife loved.

We arrived at 3pm for check-in and the lobby was packed, there were 3 receptionists and they were taking a lot of time to finish the c/i procedures. Once it was our turn we asked if the baby crib was already in the room and cleaned according to covid procedure. They informed us the crib was not in the room and they would bring it (the days before our stay we tried calling the hotel many times but no one answered). After one hour we had to call the reception back and ask where was the crib, once they brought it it was filthy dirty and no mattress or linen, we had to send it back, very disappointing

We stayed just for one night, the room was fine but the bed made the night difficult. The price for the breakfast was a bit excessive as well.

Extremely cozy bedroom with a stunning view of Santos' city and its wonderful beaches. Kind and helpful staff is also another positive point about the Hotel. My husband and I are pleased about the time we had at Novotel Santos.

I booked your hotel because I’d stayed with you ( ( Novotel ) many times before and I have always enjoyed my visits . On this occasion however , our stay was awful . I took my family to the beach fir the weekend to give them a well deserved break . When I booked your hotel the site stated it was breakfast included . However when we arrived and tried to check in your front of house receptionist Juliana told us very ‘ matter of factory ‘ that it wasn’t . There was no empathy and she was very abrupt when she spoke to us . It was veery embarrassing because my two daughters aged 9 and 4 were with my wife , my mother in law and I . I’m all it took an hour almost to check in . Juliana did try to resolve the matter but told us that she couldn’t help and we would be getting her into trouble if she included breakfast. Juliana speaks excellent English so there was no doubt that she fully understood us . She told me to call booking.com and complain ( something that I believe she did because she wanted to push the responsibility into me abs kit deal with it in our behalf ) The following day I spoke to Fabiano the hotel manager . I speak Portuguese enough to understand what he said to me and he spoke enough English to understand me too . He asked me what would compensate me for the rudeness and embarrassment we’d suffered . I told him that our weekend had been ruined and that he should give us a complimentary night at the hotel . He refused and told me that he’d supply breakfast only .I had no choice but to accept his decision. I think the very least that the hotel could do is replace our ruined weekend.

I usually stay at the novotel but this last time was the worst , I stayed in a single bed when my feet were out , the position and location of the room was the worst ever not to mention the internet that did not work properly

Positiva.

I am an Accor member and usually stay at this hotel. As I got to the hotel, the nespresso machine of the lobby disappeared. As I got the room, I noticed body lotion was no longer available. Next day, we leave for the day and as soon as we get back at 5PM, the room remains untouched. No housekeeping.

Great Location Near to Beach Lot of places to eat nearby Can access businesses nearby. Full view of the Ocean. Swiming pool also available. Did Not recieve the Invoice by Email. Hence request you to please send me the same.

Friendly and helpful reception team. Adequate breakfast selection. Good location and decent walk to Gonzaga Beach. Mini mall next door with mini grocery store and small food court. About 15-minutes taxi ride to Santos Cruise Port (we stayed for 2 nights here before boarding our transatlantic cruise). Bathroom is nice with good shower pressure. Bed is too soft however. Could be better if a little firmer. Food prices in Santos are quite expensive though. Dining in Dubai is cheaper.

The hotel is very good, the room is perfect size! I was with my wife and 2 kids (3 and 9 years old), and the room space was very good. The room was very clean, and the service is fantastic! The hotel employees are very kind and are always ready to help!

I really loved my experience in this hotel, great location, the roons are very good, new and cleaned. The staff is amazing, helpfull and very friendly. I will return to this hotel on my next trips and I will recommend it to all travelers.