Grand Mercure Yogyakarta Adi Sucipto

Grand Mercure Yogyakarta Adi Sucipto 5 stars

Customer review rating (ALL Rating) 4.4/5 554 reviews

See on a map

Hotel extras

  • Easy access to airport, shopping malls, waterpark, cinemas and popular landmarks

  • Outdoor swimming pool with spacious pool deck, fitness centre, spa & sauna

  • Free shuttle service to Malioboro

  • Free high-speed WIFI connection in all areas

  • Press reader, all-you-can-read digital newspapers & magazine application

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Grand Mercure Yogyakarta Adi Sucipto

Jalan Laksda Adi Sucipto No 80, Sleman
55281 YOGYAKARTA
Indonesia

GPS:-7.783458, 110.392004

Telephone +62 274 2924000

Fax +62 274 2924400

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PURPLE

.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  554 reviews

TripAdvisor Rating  4.5/5  452 reviews

Good Service but got bad environment experience

Customer review rating 3.5/5

M. Business - Confirmed reviews ALL

Got good service from hotel staff How ever my room every night got machine like, sound like turbine sound, I am not sure where it come from, from aircond or from outside. To tired for me to looking for 😅

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Yogyakarta Adi Sucipto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rulvastina Randy General Manager

Great hotel in Jogja

Customer review rating 5.0/5

Derham Couples - Confirmed reviews ALL

Used to stay in this hotel 2 years back, but did not like the environment because of the dark environment, although I liked the friendlypeople. Walls were painted in dark color, lightings were inadequate. Because of I like to stay in Accor hotels, had to book again this time. To my surprise, the environment totally changed to brighter environment. Loved to stay here and will comeback to stay here when visiting Jogja again.

Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Yogyakarta Adi Sucipto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Bad Check-in service

Customer review rating 3.5/5

Regiyan Solo - Confirmed reviews ALL

Overall the location of Grand Mercure YK is very strategic location and the room is clean, but i think the check-in system and FO staff need some training and upgrade system. i had waiting to check-in for 40 minutes

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Yogyakarta Adi Sucipto. I am sorry that the check-in experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rulvastina Randy General Manager

Good stay

Customer review rating 5.0/5

Muhammad I. Families - Confirmed reviews ALL

All staf served me well during my stay

Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rulvastina Randy General Manager

Worst star, for a well known local branded hotel

TripAdvisor rating 2.0/5

Just M Business - TripAdvisor review

We were there for a business trip. We stayed on the 11th floor. The staffs were nice, they were polite and helpful but the room, the facility was a total nightmare. The wall was moldy and there was not a single dust bin in the room. The safe was broken, and no one as we called for maintenance, none could give a good result. In the end, we had our stuff locked in the safe. The breakfast, the meal, and the coffee break were a total mess. Some of the meals during breakfast 6-10 am, were not available, and we were left with empty trays by 8.45 am. The hotel didn't even think to replace them with some other dishes, as people kept coming to have their breakfast. The bathroom design was another disaster. No safety measures, for those using either the shower or the bath-up. Accor is a well-known brand. Sadly to say, Accor should have really done some random survey on those using the group name.

Dear Just Me, First and foremost, thank you for taking the time to share your stay experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rulvastina Randy General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 130 reviews 8.4/10 Location
  • 533 reviews 8.2/10 Room
  • 673 reviews 9.2/10 Service
  • 11 reviews 5.1/10 WiFi
  • 316 reviews 8.4/10 Cleanliness
  • 155 reviews 8.4/10 Breakfast

Powered by Trustyou

All our hotels in YOGYAKARTA