The Phoenix Hotel Yogyakarta - MGallery 5 stars

Customer review rating (ALL Rating) 4.1/5 36 reviews

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The Phoenix Hotel Yogyakarta - MGallery - Image 1
The Phoenix Hotel Yogyakarta - MGallery - Image 2
The Phoenix Hotel Yogyakarta - MGallery - Image 3
The Phoenix Hotel Yogyakarta - MGallery - Image 4
Jl Jenderal Sudirman 9, 55233 YOGYAKARTA, Indonesia

Description

ALLSAFE approved hotel

Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary historical activity on Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

Our accommodation(s)

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Hotel location

The Phoenix Hotel Yogyakarta - MGallery

Jl Jenderal Sudirman 9
55233 YOGYAKARTA
Indonesia

GPS:-7.782697, 110.368393

Telephone
Fax +62 274 566856

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PAPRIKA

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  36 reviews

TripAdvisor Rating  4.5/5  4,383 reviews

An upsetting experience - would advise caution

TripAdvisor rating 1.0/5

Kalyan B TripAdvisor review

The restaurant in the hotel lacks knowledge of it's own dishes and is a real issue. As vegetarians, we asked the manager in charge of dining the contents of each of the dishes in the buffet and then asked again by repeating what we had been told. Three time confirmed that there was no meat. When eating, we discovered meat in 2 of the "vegetarian" dishes. Totally shocked, small pieces almost indiscernible. I pointed out that if repeated with people with allergies, such as nut or lactose, it could cause real health issues. Complaining to the duty manager was pointless, he put the blame on us. We would advise caution about food information received at this restaurant.

Dear Mr. Kalyan B, Thank you for taking the time to write your feedback while you were staying with us. Please accept our sincerest apology for the inconvenience caused during your stay. It is really regretful that we cannot reach your satisfaction and spoil your experience with this kind of problem-related to your dining experience. We are sorry that our Duty Manager who met you before couldn’t take care of the problem properly. We received all your feedback and comments on the day of this happening and our Room Division Manager met you personally to clarify the issue. We also delivered our best gesture to recover the situation and we were glad and grateful that you accepted it. Surely we do take your feedback very seriously. We will also take it as a chance to make improvements and show our best products and service to our guests. Thank you also for your input to us and your comment has been shared with the management Team. Again, we thank you and we sincerely hope to be able to welcome you back at The Phoenix Hotel Yogyakarta thus we will be able to rectify your concern and provide you with a much better experience in the future. Sincerely Yours, Rulvastina Randy General Manager

Another Standard Hotel

TripAdvisor rating 3.0/5

alegriaestrelaa TripAdvisor review

We've stayed here for 2 nights and feel disappointed with the service. The lack of staff behavior, and the food was not good. The hotel need to upgrade their staff skills to treat the guest equally. The room is old and nothing special, the big shower didn't work.

Dear alegriaestrelaa, Thank you for taking the time to tell us about your experience at the Phoenix Hotel Yogyakarta. We are sorry that your experience did not meet your expectations and please allow us to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have taken note of your displeasure and this will certainly enable us to improve the quality of our services to better meet the needs of our guests. We hope that there will be another opportunity to serve you better in the future. Sincerely Yours, Rulvastina Randy General Manager

Historical Hotel with great hospitality and facilities

TripAdvisor rating 5.0/5

Rica M Families - TripAdvisor review

I brought 11 family members in my trip. We booked 6 rooms for 2-3 Nights. We arrived at the hotel quite late after a tiring long haul and Prambanan trip. The Mr Manager and the reaceptiin group gave us our key in no time and suggested us to rest first before the administration work. I got my room on the ground floor with direct access to the pool, simply amazing. However, doesn’t matter your rooms are, you will see all traditional touches ensuring you feel in Yogyakarta already. Staffs are all accomodating and we can see that the hotel are well maintained. We had our family dinner at the restaurant almost at the last order time, but all served and tasted great. The spa was amazing, would definitely recommend you to try, the best city to get your body pampered. My family came from Scotland, India, Netherlands and Indonesia and all of them had great experiences staying in Phoenix. Definitely will come again.

Dear Rica M, It was a great pleasure to have you and your family staying at The Phoenix Hotel for your family trip to Yogyakarta. Thank you very much for your kind-hearted comments about our hotel. We are delighted to know that you had a memorable moment and a marvelous time during your stay with us. Thank you for highlighting the level of our services, hopefully, your next visit to The Phoenix Hotel Yogyakarta will be as great as the previous one. We are looking forward to seeing you again shortly. Sincerely Yours, Rulvastina Randy General Manager

Lovely Hotel great staff

TripAdvisor rating 5.0/5

Excursion48017182995 Couples - TripAdvisor review

A really nice hotel in Yogyakarta. Room was clean and great AC. Breakfast was really good with good selection of foods and an “egg station” Pool area was clean and well managed staff were great and always helpful. Close to the city centre and the temples

Dear Excursion48017182995, Thank you so much for sharing your feedback following your stay at The Phoenix Hotel Yogyakarta. We are glad that you enjoyed your time and that you were satisfied. Your comment is definitely a spirit booster for the team and we do appreciate it. We hope to have the chance to welcome you back here and serve you another enjoyable experience with us. Thank you once again. Sincerely Yours, Rulvastina Randy General Manager

Average hotel in Yogyakarta which could be amazing

TripAdvisor rating 3.0/5

Joseph B Couples - TripAdvisor review

Lovely hotel in the centre of Yogyakarta. The pool area was very pleasant but the tables were not well cleaned The rooms were well appointed but the bathroom was not clean. Bed clothes were not well cleaned… The staff were very pleasant and very helpful The bar area was very pleasant but a bit tired and in need of a good cleaning Overall a lovely hotel which would warrant a higher rating if there was a little more attention to cleaning throughout.

Dear Joseph B, We thank you so much for your feedback and suggestions for improvements. We do apologize that we could not satisfy your experience fully. Your comment is valuable and it has been shared with the team. Rest assured that we shall take steps to improve the maintenance and cleaning quality. We look forward to your next visit to The Phoenix Hotel Yogyakarta for a much better experience with us. Thank you once again. Sincerely Yours, Rulvastina Randy General Manager

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Other web-users rate our hotel

  • 262 reviews 9.1/10 Location
  • 633 reviews 7.4/10 Room
  • 699 reviews 8.6/10 Service
  • 20 reviews 6.6/10 WiFi
  • 351 reviews 8.3/10 Amenities
  • 346 reviews 8/10 Vibe
  • 296 reviews 8.4/10 Cleanliness
  • 267 reviews 8.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.