The Phoenix Hotel Yogyakarta - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.6/5 71 reviews

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The Phoenix Hotel Yogyakarta - Handwritten Collection - Image 1
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The Phoenix Hotel Yogyakarta - Handwritten Collection - Image 3
The Phoenix Hotel Yogyakarta - Handwritten Collection - Image 4
Jl Jenderal Sudirman 9, 55233 YOGYAKARTA, Indonesia

Description

Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary historical activity on Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

Our accommodation(s)

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Hotel location

The Phoenix Hotel Yogyakarta - Handwritten Collection

Jl Jenderal Sudirman 9
55233 YOGYAKARTA
Indonesia

GPS:-7.782697, 110.368393

Telephone
Fax +62 274 566856

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PAPRIKA

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  71 reviews

TripAdvisor Rating  4.5/5  4,451 reviews

Well located

Customer review rating 4.0/5

Irfani F. Couples - Confirmed reviews ALL

I love your hotel not only for location but also the vintage and very colonial atoshpere

Unfortunately, a bit faded

TripAdvisor rating 4.0/5

Aethelred TripAdvisor review

I was back at the Phoenix after five years, and I've stayed here three times before during the last decade and a half. This is still a nice place, but it has really faded - both the common areas and especially the rooms. How fabulous were those the first and second time I stayed here! Amenities, textiles, little gifts and food, just an amazing heritage hotel like a Raffles or so. This time, the heritage rooms were dusty, barren, rough and a bit spartan regarding shower and closets, an empty mini bar, and especially - just three electricity outlets, of which two were occupied by needed lamps. In 2024, in a highly digital country? Yes, it's a great hotel historically, with interesting spaces, but that also means they cater to groups and events, at the cost of hotel residents. Which, strangely, seemed to be by more than half American retired couples, kind of a sunset home atmosphere. Whereas the locals had breakfast smoking and with naked feet on the chair - maybe charming, but no, that's not usual in hotels like this here. The breakfast okay but not as good as before, not by half, and lousy machine coffee from some machine that hardly ever worked. No more gamelan music, more's the pity. The pool is gorgeous, but the water (and yes it's necessary) so chemicalized that it burns the lips. The location of the hotel isn't good - not even a small shopping place like an Indomaret in walking distance, and the hotel doesn't sell water or sandwiches or cake. If you order such things via Grab, delivery is forced to wait at the security gate and not allowed to come to the reception area, so if it rains, you get wet - gentility gone wrong. Wifi is good. Staff is friendly, excepting reception. I was here for a convention and I think the price was not bad, but surely not cheap. I actually enjoyed the place all around, but there's a lot of glitches, and I hope someone will take care of the hotel and relaunch it back to the future, which it surely deserves.

Dear Aethelred, It's a pleasure to welcome you back at our heritage hotel; The Phoenix Hotel Yogyakarta. We are also pleased to receive your feedback through your kind review. Yet, we regret that we couldn't give you the best experience as before. If only we can fulfill all your expectations, your stay must be the most enjoyable one as before. We are sorry that we couldn't make it happen. We hope we have the chance to fix our flaws and to serve you a wonderful experience as it should be. We do appreciate your highlighted points for improvement. Your detailed feedback definitely encourages us to improve and upgrade our efforts to reach guest satisfaction. Once again thank you for your review. We look forward to welcoming you back here again for a full satisfying experience at The Phoenix Hotel Yogyakarta. Sincerely Yours, Rulvastina Randy General Manager

As usual a relaxing comfortable stay

Customer review rating 5.0/5

R.s. Families - Confirmed reviews ALL

Although an older colonial hotel, we stay here every time we visit Yogjakarta. Why? Rooms with balcony are a great way to unwind after touring. The hotel even provides inroom the drink 'Wedang Uwuh" Breakfastbuffet has an extensive local & western choice. All staff are polite, well meaning and try their best to assist. No grumpiness here! We tried their spa, ladies there are kind and helpful and roomcharge is possible. Also we were impressed by hotel reception, esp. Ms.Ghita. She recognized us from previous stays, was superfluent in British English and even knew how to help us in French. We had to unexpectedly book an additional room insitu and she guided us through the whole process. Americans wishing to stay here, the airconditioning can make it artic freeze, so no worries!

Dear ROBBERT S., Thank you for your loyalty to The Phoenix Hotel Yogyakarta. It’s a pleasure to always have you staying here with us and we are glad that everything we provided truly comforting at all times. We try very hard to make this hotel a great place to stay and to have positive feedback like this makes every effort worthwhile. Your wonderful review also has truly boosted the spirit of the entire team here. We hope to always have the pleasure of welcoming you again at The Phoenix Hotel Yogyakarta whenever travel brings you back to Yogyakarta. Sincerely Yours, Rulvastina Randy General Manager

Great stay at a historical hotel

TripAdvisor rating 5.0/5

Tamra316 TripAdvisor review

We stayed here for three nights on the first leg of our journey in Indonesia and were so pleased in every way. Our room overlooked the courtyard and had a small balcony. The hotel is stunningly beautiful with rich colonial architecture. An easy walk to Malioboro Street or catch a tuktuk. Staff are extremely attentive and friendly -- an especial commendation to Arin and Ghita for their help at the front desk. Do take advantage of the onsite spa -- we had several massages and enjoyed every one of them, which were followed by the best hot ginger tea and fresh fruit. The breakfast buffet is the biggest we have ever seen with multiple options of fruit, Western and Asian dishes. And ask for the historical tour, if you have time -- there is a special room that General Suharto used in the hotel with a little hideaway spot.

Dear Tamra316, Thank you for sharing your experience with us. It is always nice to hear and read your thorough review that shows how enjoyable the trip you had with us was. We are so grateful for your feedback and we are pleased that you shared your wonderful experience at The Phoenix Hotel Yogyakarta with the other travelers in this community Our hotel was built in 1918, and it is one of the heritage hotels in Yogyakarta. Here, we pride ourselves on our service and facilities which are rich with culture and strong in character. We are so glad you can feel our spirit in serving you. The ladies; Ghita & Arin were also grateful for your compliment. Thank you for your recognition of the genuine services of the staff. We surely look forward to welcoming you back shortly for a more memorable experience with us. Sincerely Yours, Rulvastina Randy General Manager

well located

Customer review rating 4.0/5

Jan D. Couples - Confirmed reviews ALL

Pleasant service, great breakfast

Dear JAN D., Thank you very much for your kind feedback to us which means a lot to us. We are happy you enjoyed your stay at our heritage hotel, The Phoenix Hotel Yogyakarta. We look forward to welcoming you back here for another enjoyable moment with us. Sincerely Yours, Rulvastina Randy General Manager

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Other web-users rate our hotel

  • 368 reviews 9.3/10 Location
  • 753 reviews 7.7/10 Room
  • 964 reviews 9/10 Service
  • 17 reviews 8.5/10 WiFi
  • 468 reviews 8.1/10 Vibe
  • 421 reviews 8.3/10 Amenities
  • 383 reviews 8.8/10 Breakfast
  • 365 reviews 8.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.