The Phoenix Hotel Yogyakarta - MGallery Collection

The Phoenix Hotel Yogyakarta - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.2/5 33 reviews

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Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary historical activity on Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

ALLSAFE approved hotel

Hotel location

The Phoenix Hotel Yogyakarta - MGallery Collection

Jl Jenderal Sudirman 9
55233 YOGYAKARTA
Indonesia

GPS:-7.782697, 110.368393

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PAPRIKA

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  33 reviews

TripAdvisor Rating  4.5/5  4,246 reviews

Heritage hotel in a quiet location

TripAdvisor rating 5.0/5

Guildev-Paris Business - TripAdvisor review

You will enjoy this hotel with exquisite charm in Yogyakarta central area. External swimming pool in a cosy surrounding and quality spa where you can have numerous treatments and access to a sauna on reservation. Pleasant restaurant with a la carte menu and large choice buffet breakfast. I particularly enjoyed the cut fresh fruits. Gentle welcome and helpful staff.

Dear Guildev-Paris, We would like to take this chance to thank you for staying at The Phoenix Hotel Yogyakarta and taking the time to share your experience with us. We are happy to read your feedback which is full of compliments and attractive words. Thank you for highlighting our facilities and style. We will share them all with the team as an encouragement to consistently make better improvements. We would love to host you on your next trip to Yogyakarta for another enjoyable experience. Sincerely Yours, Rulvastina Randy General Manager

Lovely, but room for improvement

TripAdvisor rating 4.0/5

Justin M Solo travel - TripAdvisor review

Lovely, but room for improvement. I’m Still here and got a few more nights. Beautiful hotel, grounds and rooms, great location, but still room for improvement. Shower didn’t work well. I’m only a Silver Accor member and got nothing extra ( I’m Diamond Hilton and platinum Marriott so accustom to upgrades and benefits). Bfast was ok, but many things were empty and not replaced whilst I was there. Wifi is poor, not good enough. Also have to separately specify deposit amount to charge things to your room, weird for an international hotel, I don’t know how much I’ll spend and didn’t always carry credit card. I’d prob stay again as prefer old classic hotels, but don’t expect a refined hotel. But you are not paying refined prices I guess

Dear Justin M, Thank you for staying at The Phoenix Hotel Yogyakarta and sharing your experience with us. We are pleased to know that you find our hotel beautiful and at a strategic point. However, we are sorry that you have an unpleasant experience with the room situation, breakfast, wi-fi quality, and deposit matter during your stay with us. Please accept our apologies for the inconvenience that happened. Your comment will be definitely shared with the team for further follow-up and improvement. It is our commitment to reach the top guest satisfaction and your feedback is helping us to fulfill that point. Once again, thank you for sharing your comment and we hope to have the chance to welcome you back for a much better experience. Sincerely Yours, Rulvastina Randy General Manager

Beautiful hotel, lousy service

Customer review rating 1.5/5

Xavier, B. Friends - Confirmed reviews ALL

We stayed in 2 suites that were very spacious and pleasant (except for the wall right in front of our balcony). While we had booked one of the suites for 2 adults and one child, we were hit by a 30% surcharge on the room for an extra bed. Restaurant service is lousy and the same music (a 2 minutes jingle) plays in loop the whole day and turns guests mad. Business centre has no printer and there is no document scanner available. Spa is ok but a one hour treatment lasted 40 minutes and was badly executed.

Dear Xavier J., Thank you for taking the time to share your experience following your stay at The Phoenix Hotel Yogyakarta. We regret to know that you had an unpleasant stay with us. Please allow us to express our sincerest apologies for the inconvenience. We understand how disappointed you were with the extra bed matter as it's our hotel's policy to apply a charge for an extra-bed utilization. We also took notes of your displeasure about the restaurant services, business center, and SPA treatment execution. It is truly disappointing to learn the unpleasant impression you had with us and that we failed to meet your expectations about the area you have mentioned. On behalf of the Phoenix Hotel Yogyakarta, we apologize for all the disappointments. Your feedback is highly important for us. It will certainly enable us to improve the quality of our services and meet the needs of our guests better. We hope there will be another opportunity to fix our flaws and serve you better in the next future. Sincerely Yours, Rulvastina Randy General Manager

very well stay

Customer review rating 4.5/5

Elizabeth N. Families - Confirmed reviews ALL

very satisfied with hotel's provided facilties, services and staffs hospitality. Strategic location. Very nice ambience and beautiful interiors. Love to come back definitely.

Dear ELIZABETH NOVIT A., Thank you very much for sharing your feedback. We are glad to know that you had a pleasant experience with us. It's impressive to read your fantastic review about our hotel, and we are happy to know that everything provided truly lived up to your expectations. Your feedback is what travelers are looking for which is the right place to stay. Here, we pride ourselves on our services and are so glad you can feel our spirit in serving you. We surely look forward to welcoming you back for a more exceptional experience. Sincerely Yours, Rulvastina Randy General Manager

Happy days at the phoenix

TripAdvisor rating 5.0/5

andrewtengkudewio Families - TripAdvisor review

Lovely colonial hotel. At first we saw great history of the hotel. Good pool. Great room. Spacious. Gym and sauna was a treat. Foods were amazing. Overall good stay. Will soon come back here again. Thankyou phoenix.

Dear andrewtengkudewio Thank you so much for your positive review. We are happy to find that you enjoyed almost everything provided in The Phoenix Hotel Yogyakarta. Your comments are highly motivating to the entire team. We aim to always give a distinctive experience to each of our guests and we are glad that you can feel it. We definitely look forward to meeting you again here for another enjoyable experience. Sincerely Yours, Rulvastina Randy General Manager

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Other web-users rate our hotel

  • 90 reviews 8.9/10 Location
  • 235 reviews 7/10 Room
  • 261 reviews 8.3/10 Service
  • 11 reviews 5.5/10 WiFi
  • 125 reviews 8.2/10 Vibe
  • 93 reviews 7.8/10 Cleanliness
  • 92 reviews 7.4/10 Breakfast
  • 73 reviews 4.8/10 Comfort

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