The Phoenix Hotel Yogyakarta - MGallery Collection 5 stars

TripAdvisor rating 4.5/5 4,160 reviews
The Phoenix Hotel Yogyakarta - MGallery Collection
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Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary cultural activities such as Jamu Class,Yoga and Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Babysitting on requestPaying
  • Air conditioned
  • YOGYAKARTA INTL AIRPORTPaying
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

The Phoenix Hotel Yogyakarta - MGallery Collection

Jl Jenderal Sudirman 9
55233
yogyakarta
indonesia

Tel: +62274566617

Fax: (+62)274/566856

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    YOGYAKARTA INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    TUGU STATION At 1km / 0.62 miles

GPS :-7.782697, 110.368393

Our accommodations

Superior Heritage, Queen Size or Twin Beds

  • Max. number of persons: 2
  • Area: From 25
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Legacy , King Size or Twin Beds

  • Max. number of persons: 3
  • Area: From 35
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Legacy, King Size Bed, Pool View

  • Max. number of persons: 3
  • Area: From 35
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Phoenix Executive, King Size Bed

  • Max. number of persons: 3
  • Area: From 46
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Legendary Suite, King Size Bed

  • Max. number of persons: 3
  • Area: From 60
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

PAPRIKA

Type of cuisine: International

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1918'S TERRACE LOUNGE

Photo non contractuelle / Strictly non binding

Overlooking to the fountain yard, it offers a laid-back atmosphere with rich selection of food and beverages

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VINO BAR

Photo non contractuelle / Strictly non binding

Perfectly comfortable in warm colonial ambiance, presenting a wide selection of the best wines around the world, the first in Yogyakarta, completing various beverages created by our top bartender's hands

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 300

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
The Phoenix Hotel Yogyakarta - MGallery Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,358 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,160 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

It was quite satisfying, but it lacked 5* amenities and atmosphere

Customer review rating 4.5/5

Anonymous Couples - 15/01/2020 Confirmed reviews ALL

We spent 3 full days in Yogyakarta.

Dear Susanna P., Thank you for taking the time to share your feedback. While I wish you had a better experience, feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this time that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Atur kinurmatan kulo (Javanese greetings), Christina Maya Assistant Guest Experience Manager

Overall great but there were ants

Customer review rating 4.5/5

Sarah Solo - 15/01/2020 Confirmed reviews ALL

The hotel is fabulous and the room was gorgeous! The pool was also really good after a day of exploring. The only downside was that there were ants in my room, and I would not expect there to be given the price of the hotel.

Dear Ms.SB, We would like to thank you for staying at The Phoenix Hotel Yogyakarta. We are sad to read that we cannot fulfill your expectation due to the inconvenience caused. Our hotel is located in the tropical area and we always do the preventive action to avoid that case happen. We do really apologize for the unpleasant experience and we will share your message to our team here for better performance in the future. It is our hope to be able to serve you better in the near future. Atur Kinurmatan Kulo (Javanese greetings), Assistant Guest Experience Manager

An exquisitely beautiful hotel

Customer review rating 4.5/5

Elisabeth Business - 15/01/2020 Confirmed reviews ALL

Hotel in Grand style, very elegant and kind staff

Satisfactory but can be better

Customer review rating 4.5/5

Efdi Families - 15/01/2020 Confirmed reviews ALL

The hotel and service was lovely. But i guess the room can be better. The ac is not cold even though we’ve placed it at 10 degree celcius and fan on no 3. The curtain dropped when i was checking out. Perhaps you need to check / upgrade the rooms.

Dear Ms. FDBM, Thank you for taking the time to tell us about your experience at the The Phoenix Hotel Yogyakarta - MGallery Collection. I am sorry that your experience did not fully meet your expectations; please accept our apologies for the shortfalls in the AC and the falling curtain you experienced. Please rest assured that we welcome your feedback as it help us improve our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Atur kinurmatan kulo (Javanese greetings), Assistant Guest Experience Manager
Customer review rating 4.5/5

Eunice Families - 13/01/2020 Confirmed reviews ALL

Everything was great. My only complaint would be that the quality of the food is not on par. There was great variety but none of them were tasty enough. I could not bring myself to finish my breakfast.

Dear Ms. FY, Thank you for taking the time to tell us about your experience at the The Phoenix Hotel Yogyakarta - MGallery Collection. I am sorry that your experience did not meet your expectations especially for the food. All comments from our valued Guests especially yourself is treated as the valuable input for improving our quality of products and services dedicated to our guests in the future. Again, let me extend our sincere gratitude for your input and we look forward to welcoming you back to our hotel. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Super

Customer review rating 4.5/5

Pv Solo - 11/01/2020 Confirmed reviews ALL

Great staff. Beautiful hotel.

Dear Mr. PV, Thank you for choosing The Phoenix Hotel Yogyakarta as your preferred accommodation and for spending time to fill this survey. It is gratifying to learn that we were able to extend the hospitality that truly made you feel at home. We are definitely looking forward to the privilege of hosting you again. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Relaxing, very family friendly, great pool for kids

Customer review rating 4.5/5

Ange B. -. T. Families - 08/01/2020 Confirmed reviews ALL

Friendly staff, great food in restaurant and amazing pool area.

Dear Ms. AB, Thank you for taking the time to write such a kind review about your time spent at The Phoenix Hotel Yogyakarta. We look forward to your return and will do our best to re-kindle the fond memories that you have of our hotel! Atur Kinurmatan Kulo (Javanese Greetings), General Manager

What's wrong with balcony

Customer review rating 4.5/5

Oktavianus Families - 08/01/2020 Confirmed reviews ALL

Very nice place. A lot of history. But, why you put wall at balcony?? It is executive room and we don't have nice view at the balcony...

Dear Mr. OW, Thank you for taking the time to tell us about your experience at the The Phoenix Hotel Yogyakarta - MGallery Collection. I am sorry that your experience did not fully meet your expectations. We will take note about your preferences, and hope we can serve you better in the very near future and we will assign your room in the upper floor which has full view in the balcony. Atur kinurmatan kulo (Javanese greetings), General Manager

Mrs

Customer review rating 4.5/5

Henny Families - 06/01/2020 Confirmed reviews ALL

li ove the hotel interior so much.. heritage and original, personally selected this hotel due to that. excelent in service and quite clean but the shower tap in our bedroom is broken , breakfast hall is nice with plenty option of nice beverages. unfortunately there werent any play ground / play room for children. my 3 years old girl were expecting a playground the moment we arrived. coz she is a kin.d that refuse to go into the pool water prolly because she s afraid of cold water. so she prefers to play somewhere dry. will definelty go back again one day and hope to see improvement in children's entertainment

Dear Ms. H, Thank you for your kind feedback of your stay at our hotel. My sincere apologies for not delivering the experience you would expect in our hotel especially about shower tap. Thank you also for your improvement feedback of kids area, we will use it as constructive development in the future. We do hope to see you again. Atur Kinurmatan Kulo (Javanese Greetings), General Manager

Hotel is old and dirty

Customer review rating 4.5/5

Pl Families - 04/01/2020 Confirmed reviews ALL

We booked 2 rooms (215 and 211) for 2 nights. Both were old and dirty. Bathrooms were stained with old dirt. Lamp shades were mouldy. Overall uncomfortable. Breakfast was the redeeming factor. Sweet chambermaid whom i forgot to ask for her name. It was basically an experience not to be repeated and i would not recommend this hotel to anyone.

Dear Pei Lin P., Thank you for taking the time to tell us about your experience at the The Phoenix Hotel Yogyakarta - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Atur kinurmatan kulo (Javanese greetings) Stephane Fagez General Manager

Service was good but room a bit old especially bathroom

Customer review rating 4.5/5

Evelyn Business - 04/01/2020 Confirmed reviews ALL

Staff was very friendly and helpful. Hands down on that, keep up the good work. It's a nice heritage hotel with lots of personality, history, and culture - which I enjoyed very much. I liked how the hotel is attentive, providing gummy sweets and little gestures to make the stay enjoyable. Bathroom was a disappointment. It is very small and old. There were many ants and I've never seen ants in a hotel that's 4 star rated or above. Food was decent, nothing to scream about. Staff was again very pleasant and helpful. Massage was average, sometimes the masseuse seems like she's dozing off. I asked for a stronger pressure but I didn't feel the masseuse increased the pressure. Given it is more expensive than the massage parlors outside of the hotel, I would have expected a 7/10 experience. This one was more like a 5/10 experience.

Dear Ms. EY, Appreciate you for taking the time to share your views. Your constructive feedback help us to become better. I am sad to hear that your stay at The Phoenix Hotel Yogyakarta was not a complete satisfaction, and I regret that your massage was not as expected. Other than that, I am pleased to know that the attentiveness of our staff was up to your expectations. Once again thank you and we hope to welcoming you and your family back again to The Phoenix Hotel Yogyakarta. Atur Kinurmatan Kulo(Javanese Greetings), Stephane Fagez General Manager

Average

Customer review rating 4.5/5

Anonymous Friends - 03/01/2020 Confirmed reviews ALL

Initially we were assigned to room no 233 with blocked view and the room apparently a lil cramp to the extend we felt like in prison. Shameful with mixed feeling we approached staff for room change since we are staying for a week. Luckily our request granted and shifted to Room 232 the unit opposite to initial one. Overall you need to improve on housekeeping where we found the floor was not properly sweep and felt sandy surfaced although it has been kept. We have to re-clean using provided mat. It was not a great experience at all when you are staying at the 5 star hotel.

Dear Emeir Hamzah, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Atur kinurmatan kulo (Javanese greetings) Stephane Fagez General Manager

satisfied with the phoenix hotel

TripAdvisor rating 4.5/5

DayTrip01043915232 Couples - 03/01/2020 TripAdvisor review

this time I was satisfied to stay at this hotel which I had previously complained from when I checked in until I checked out there were no obstacles at all that I faced in this hotel and I stayed until 6 nights from 23-29 December 2019. thanks for all once again I am SATISFIED

Dear DayTrip01043915232, We are grateful for your positive feedback and very pleased to know that you had a marvelous time throughout your stay with us. Thank you for highlighting the level of our services, hopefully your next stay at The Phoenix Hotel Yogyakarta will be as pleasant as the previous one! Atur Kinurmatan Kulo (Javanese Greetings), Stephane Fagez General Manager

Charming & so comfortable

Customer review rating 4.5/5

Anne S. Families - 02/01/2020 Confirmed reviews ALL

Wonderful service - the staff always greeted us with smiles - and all such a wonderful experience. A comfortable room, beautiful pool, fantastic coffee and a very informative history tour of the hotel, too

Dear Ms. AMS, Thank you for taking the time to write such a kind review about your time spent at The Phoenix Hotel Yogyakarta. We look forward to your return and will do our best to re-kindle the fond memories that you have of our hotel! Atur Kinurmatan Kulo (Javanese Greetings), General Manager

Nice Hotel

Customer review rating 4.5/5

Deniro Couples - 02/01/2020 Confirmed reviews ALL

Very interesting hotel to stay in. Very strategic location, with a mall, Malioboro Street and Jogya zero point. It's blend of traditional and modern hotel I like it so much. The interior of the hotel is so ethnic, as well as variations in its cuisine, in addition to serving an outside menu, the hotel also does not forget to present its traditional menu. I really like traditional herbal medicine " beras beras ". I promise to visit there again at a different opportunity....

Dear Mr. DR, Thank you for taking the time to write such a kind rating about your time spent at The Phoenix Hotel Yogyakarta. As you touched on in the rating, we are about providing a fabulous experience but also so much more. We pride ourselves in the genuine service and warmth that our staff provide every day. We look forward to your return and will do our best to re-kindle the fond memories that you have of our hotel! Atur Kinurmatan Kulo (Javanese Greetings), General Manager

Awesome

Customer review rating 4.5/5

Abraham Couples - 01/01/2020 Confirmed reviews ALL

First experience and it was amazing. We like the place and ambiance. Heritage and unique. Warm and helpfull staff

Dear AI, We are delighted and proud to read your satisfaction after your first stay with us. Your comments are very much appreciated by the team who is very honored to have served you well. We look forward to your next visit to Yogyakarta. Atur kinurmatan kulo (Javanese greetings) General Manager

dissatisfied stay

Customer review rating 4.5/5

Hera Families - 29/12/2019 Confirmed reviews ALL

very annoyed with the leaking bathroom. bathroom floor outside the shower area always wet because of the leaking. water heater not consistent. booked for 3 people with extra bed but everyday only gave 2 bath towels. one of the day the room service did dot replace the toilet paper that already empty and did not change the wet floor mat. linen are not white anymore and looks dirty. very far from my expectation of how phoenix hotel would be.

Dear Mrs Herawati T., Thank you for taking the time to tell us about your experience at the The Phoenix Hotel Yogyakarta - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the shortfall in our housekkeping and maintenance standards in your room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Atur kinurmatan kulo (Javanese greetings) Stephane Fagez General Manager

Good BUT...

TripAdvisor rating 4.5/5

giulioenrico Couples - 28/12/2019 TripAdvisor review

We arrive at the check-in time, nonetheless there was no room available and we had to wait for more than a hour in the bar with our welcome drinks. Nice staff but they could not do much more than that. Or could they? Obviously running full house we were given an upgraded room on third floor with pool view. That was good. BAD part was the transportation from the hotel to the Adisucipto Airport. Just straight on Sudirman and Adisucipto street then a turn on right. The taxi waiting there at the hotel (Blue bird group) first did not want to put meter. When asked to, instead of a 35k rupiah 7km basically straight ride decided (setting the meter) to divert towards north (we just had to go west) and then he took a big circular street. 40m on board for a 20' ride according to googlemaps at that time.

Dear giulioenrico, Many thanks for taking the time to share your experience. Please accept our apologies for the long wait upon arrival. I have informed the taxi company management about your poor experience while going back to the airport. I am sure they will take the necessary steps to remove rogue drivers from their fleet, as they are usually reliable taxi company in Indonesia. I am happy to read that in spite of these incidents, you had a good experience. We look forward to your next visit Atur kinurmatan kulo (Javanese greetings) Stephane Fagez General Manager

old historical hotel in Yogya

Customer review rating 4.5/5

Dicky S. Families - 27/12/2019 Confirmed reviews ALL

nice room like our stay before on the old days, but something annoying us when we got back at day one stay, its smell cigarettes although this is no smoking hotel. two times, that happened also for the 2nd day. the other thing that also make us disappointed is the breakfast staff that not so polite like java culture or standard 5 star hotel, it make us wondering, is it already changes the SOP? or changes management that operate the hotel? the breakfast menu also less variant and not so interested. our memories on the old days with this hotel suddenly has lost. to forgot this experience, we can just enjoy sound of java gamelan while we drink tea in the morning. hope we can have better service hotel next time in Yogyakarta, cu

Dear Pak Dicky s., We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery Collection. It is always a pleasure to receive positive feedback and constructive crtiscism at it helps us monitor our service standards. Please accept our apologies for the lack of courtesy extented to you and the lack of variety at breakfast. While most of our rooms are non smoking the hotel is not completely smoke free and I am sorry it caused you some inconvinience. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one, like before. Atur kinurmatan kulo (Javanese greetings) Stephane Fagez General Manager

Excellent Stay

Customer review rating 4.5/5

Anonymous Families - 27/12/2019 Confirmed reviews ALL

I had a great experience staying at The Phoenix Hotel. They gave us a welcome drink and some traditional dessert when we came. The hotel captures the unique character and historic architectural facilities. The room is nice and clean. Breakfast has not much choices but it's acceptable. I forgot that I have placed some money in the safe, the housekeeping passed it to the Guest Officer and return the money to me. I will rate the service and honesty of the staff 10/10.

Dear Mr. KBS, Thank you for taking the time to write such a heartfelt review about your time spent at The Phoenix Hotel Yogyakarta. As you touched on in the review, we are about providing a fabulous experience but also so much more. We pride ourselves in the genuine service and warmth that our staff provide every day. We look forward to your return and will do our best to re-kindle the fond memories that you have of our hotel! Atur Kinurmatan Kulo (Javanese Greetings), General Manager
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