The Phoenix Hotel Yogyakarta - MGallery Collection 5 stars
Customer review rating (ALL Rating) 4.1/5 23 reviews
ALLSAFE approved hotel
Prime city center location, near Tugu and Malioboro, the iconic shopping street.
Rooms with balcony overlooking the magnificent pool.
Complimentary historical activity on Hotel Tour.
Unlimited complimentary WIFI connection.
Unique check-in moment with our welcome drink and traditional local snacks.
Jl Jenderal Sudirman 9
YOGYAKARTA INTL AIRPORT At 15km / 9.32 miles - Shuttle paying
TUGU STATION At 1km / 0.62 miles
Check-in from - Check out up to
Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.
100% genuine reviews from our guestsFind out more
Lovely vintage hotel in central Jogja
TripAdvisor rating 5.0/5
G-Veldhuizen TripAdvisor review
Great old hotel in a well preserved heritage building in central Jogja, close to main railway station and Malioboro. Great staff, good restaurant and facilities. It's worth paying extra for pool view room, they are located in quite back side of hotel away from busy Sudirman road. Nice gym available. Rooms ,and especially bathrooms are starting to feel a bit dated, bit decor is very charming still.
Dear G-Veldhuizen, Thank you very much for sharing your experience during your stay at The Phoenix Hotel Yogyakarta. It is a pleasure to read your excellent review of our hotel and that you enjoyed your time with us. We also thank you for highlighting our facilities, style, and location. Your kind review has truly boosted the spirit of the entire team here and indeed it is what travelers are looking for in the right place to stay. Thank you for helping us. We surely look forward to welcoming you back in the near future for more memorable experiences. Sincerely, Suhardi Assistant Front Office Manager
Very Old buildings, needs to ensure the Hygiene in the covid time
TripAdvisor rating 3.0/5
supinaryo TripAdvisor review
Phoenix is nicely located in Jogya City, however one point must be aware that this hotel is a very old building/properties, and more importantly the receptionist staff needs to understand that in the hotel business (hospitality), the words "cannot, can't do" is a very deal maker, so try to avoid these words when serving customers. I just kindly ask can I have someone wash my car after a long drive from Jakarta, finally I managed to get it done and arranged by myself.
Dear Mr. Supinaryo, We very much appreciate the time you have taken to share your experience following your stay at The Phoenix Hotel Yogyakarta. We are glad that you found the hotel is in a beautiful location in the city. Yet we are very sorry that your experience related to customer services offered by receptionist staff did not meet your desires. We did our best to provide the solution of car wash services by the local people surrounding it although it might not fully comply with your expectation. We hope that there will be another opportunity to serve you better in the next future. Thank you very much. Best Regards, Suhardi Assistant Front Office Manager
ACCOR MEMBER GET BAD ROOMS
TripAdvisor rating 4.0/5
fyan1821 TripAdvisor review
Book 2 rooms for 2 nights for room no 155 AC can't adjust to cold temperature also there is any puddle in the room. And slow respond to take solve our problem. Breakfast doesn't have much variety for 5 stars hotel.
Dear fyan1821, Thank you for taking the time to tell us about your experience at the Phoenix Hotel Yogyakarta. We are sorry to learn that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We understand how disappointed you were with the room assignment. We appreciate your highlight on breakfast variety, your feedback has been shared with our team for improvement and encouragement to keep our service and facilities better. Thank you for helping us. We hope that there will be another opportunity to serve you better in the next future. Sincerely, Suhardi Assistant Front Office Manager
ok but some things could be improved.
TripAdvisor rating 3.0/5
JakaIndrawan Business - TripAdvisor review
if the hotel is a 4 star or lower maybe I would have given a higher rating but since this is a 5 star then I give a rating between average - good. Several things i like about the hotel: 1. strategic location with easy access, not far from Jalan Malioboro and the train station. 2. Beautiful buildings relics of the past. There are courtyards and ethnic ornaments. 3. The facilities are good, love the beautiful and relaxing pool area. The fitness room is sufficient with quite a variety of equipment. 4. The staff is polite and hospitable. 5. Breakfast tastes good with lots of variety. Several things to improve: 1. checkin went smoothly but for priority members there should be a special area for the checkin or at least not (standing) in queue. For example, in some 5-star Accor hotels, they have a priority checkin area or at least there is a dedicated priority checkin desk with seating. 2. I like the fact that some rooms have a balcony with a view to the pool but the deluxe type rooms don't look like you are in a 5 star hotel room. The suite room is spacious but can be designed to make it more attractive. The tv needs to be updated, it is too small and the tv program is not satisfactory. The wifi is not good. Moreover I think slippers in the deluxe room is cuter than in the suite room. 3. Suddenly a group of hotel guests came to make the Gym too crowded, the attendant should have controlled the number that came in because we were still in a pandemic situation, especially many who came not wearing masks. 4. I saw people who had finished the gym immediately went swimming without showering first and many were swimming using t-shirts that were not meant for swimming, in my opinion this was unhygienic and many dive (jumped) into the pool even though the prohibition is clearly written yet the staff were indifferent to this. 5. it's a good idea to increase your security by maybe adding a gate in the corridor leading to the guest rooms that can only be accessed using the key card. Regarding the benefits of (platinum) accor members: no complimentary minibar (mgallery should have this), however they did upgrade me to a suite on the second day, quite a hassle to pack my things. Late checkout granted until 5pm. The welcome amenities on the first day were poor, only a plate of fruit with a few unappealing choices, but they make it up on the second day, where I was given a plate of cake and few samples of bakpia (which I ended up buying more)
Dear Mr. JakaIndrawan We really appreciate the time you have taken to share your staying experience with us. We are beyond glad to find that you enjoyed our hotel’s location, building, facilities, breakfast, and staff services. It also becomes our interest to read your feedback on the check-in process, room setting and facilities, wifi, fitness center, security level, and the benefits of loyalty members. On behalf of the Phoenix Hotel Yogyakarta, we would like to apologize for some points that we are unable to provide and in which they did not meet your expectations. We do take all the points you have shared as our concern and our improvement. Please rest assured that we have shared your comments with the team where action plans have been put in place to address your remarks. We also ensure our standards are being met and all our guests' experience is flawless. We hope to have the opportunity to welcome you back with a much better experience. Best Regards, Suhardi Assistant Front Office Manager
4 points out of generosity, but many declining aspects
TripAdvisor rating 4.0/5
yudytjahjono TripAdvisor review
I am giving 4 points out of generosity even though The Phoenix’s hotel service this time was significantly declined. I am a repeater guest, stayed at this hotel for about 3 times since 2018. The only things which I found unforgettable and heart-warming was the double upgrade (from deluxe to executive room) for my parents and one-step upgrade for me (from deluxe-to-deluxe pool view). As an Accor Plus-Platinum member, I felt recognized. I enjoyed the room ambience. But, for staying again at this hotel, especially with my family who want to enjoy the Yogyakarta’s elegant and calm ambience, i must reconsider carefully. This hotel is intended for business purpose. The “M-Gallery” brand just showed about the hotel’s heritage building value, not the service attitude. For grading this hotel as a 5-star hotel, it is too excessive. The staffs should be trained properly. several aspects should be considered carefully: 1. The breakfast was extremely overcrowded. There are many events, and the regular guests did not feel the “boutique-hotel” ambience. No seat distancing, no seat limit, everything was in a messy situation. Very dangerous. The hotel just mixed up the regular guest with event-guest. I even saw a pregnant lady (foreign tourist) standing while waiting for some eggs, due to very limited staffs and very long cooking time. My parents felt somehow uncomfortable due to overcrowded and disarranged breakfast situation. 2. the breakfast choice during my recent stay was very limited. I could not find the traditional herbal medicine “Jamu” corner, fresh juice corner, and very limited amount of Bacon.But their noodle soup was very fresh and delicious. A must-try food during the breakfast. 3.Very limited Room-service menu. I could not find any room-service menu books or any barcode in my room. I asked about some desserts and starters, but everything was unavailable. At the end, i just borrowed some bowl and utensils. 4. Impolite room-service attendant. On 29 nov 2021, I have ordered French fries (in-room dining), but i must go to the receptionist (away from room). The room-service attendant asked impolitely via telephone: “We have knocked several times, but why you did not open the door?”. I found this question was very insulting and spoken without deep thinking. The 5-star hotel service attendant should have the BASIC idea, how to reach me through consulting the receptionist about my whereabout (or even my handphone number).
Dear yudytjahjono, We appreciate the time you have taken to share your detailed comment and experience following your stay at The Phoenix Hotel Yogyakarta. First of all, we want to thank you for being our loyal customer for years. We are glad that you were pleased with our recognition of you and your family as our Platinum member. However, it is truly disappointing to learn that you had an unpleasant impression of us and that we failed to meet your expectation in the area that you had mentioned. We are sorry that your last stay experience was not the best one for you. Please allow us to express our sincerest apologies for the disappointment. We understand how disappointed you were with the breakfast situation, menu selection, room service availability, and our attendant services. Please rest assured that we have shared your comments with our team and taken action plans to address your remarks. We also have ensured the standards of our services so that our guest's experiences are flawless. We wish to have another opportunity to serve you much better in The Phoenix Hotel Yogyakarta. Sincerely, Suhardi Assistant Front Office Manager
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