The Phoenix Hotel Yogyakarta - MGallery Collection

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The Phoenix Hotel Yogyakarta - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.1/5 23 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary historical activity on Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

Hotel location

The Phoenix Hotel Yogyakarta - MGallery Collection

Jl Jenderal Sudirman 9
55233 YOGYAKARTA
Indonesia

Telephone +62 274 566617

Fax +62 274 566856

Contact email

  • By plane

    YOGYAKARTA INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    TUGU STATION At 1km / 0.62 miles

GPS:-7.782697, 110.368393

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PAPRIKA

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Our accommodation(s)

Our guest reviews

Our guest reviews for
The Phoenix Hotel Yogyakarta - MGallery Collection

100% genuine reviews from our guests

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ALL Rating  4.1/5  23 reviews

TripAdvisor Rating  4.5/5  4,222 reviews

Lovely vintage hotel in central Jogja

TripAdvisor rating 5.0/5

G-Veldhuizen TripAdvisor review

Great old hotel in a well preserved heritage building in central Jogja, close to main railway station and Malioboro. Great staff, good restaurant and facilities. It's worth paying extra for pool view room, they are located in quite back side of hotel away from busy Sudirman road. Nice gym available. Rooms ,and especially bathrooms are starting to feel a bit dated, bit decor is very charming still.

Dear G-Veldhuizen, Thank you very much for sharing your experience during your stay at The Phoenix Hotel Yogyakarta. It is a pleasure to read your excellent review of our hotel and that you enjoyed your time with us. We also thank you for highlighting our facilities, style, and location. Your kind review has truly boosted the spirit of the entire team here and indeed it is what travelers are looking for in the right place to stay. Thank you for helping us. We surely look forward to welcoming you back in the near future for more memorable experiences. Sincerely, Suhardi Assistant Front Office Manager

Very Old buildings, needs to ensure the Hygiene in the covid time

TripAdvisor rating 3.0/5

supinaryo TripAdvisor review

Phoenix is nicely located in Jogya City, however one point must be aware that this hotel is a very old building/properties, and more importantly the receptionist staff needs to understand that in the hotel business (hospitality), the words "cannot, can't do" is a very deal maker, so try to avoid these words when serving customers. I just kindly ask can I have someone wash my car after a long drive from Jakarta, finally I managed to get it done and arranged by myself.

Dear Mr. Supinaryo, We very much appreciate the time you have taken to share your experience following your stay at The Phoenix Hotel Yogyakarta. We are glad that you found the hotel is in a beautiful location in the city. Yet we are very sorry that your experience related to customer services offered by receptionist staff did not meet your desires. We did our best to provide the solution of car wash services by the local people surrounding it although it might not fully comply with your expectation. We hope that there will be another opportunity to serve you better in the next future. Thank you very much. Best Regards, Suhardi Assistant Front Office Manager

ACCOR MEMBER GET BAD ROOMS

TripAdvisor rating 4.0/5

fyan1821 TripAdvisor review

Book 2 rooms for 2 nights for room no 155 AC can't adjust to cold temperature also there is any puddle in the room. And slow respond to take solve our problem. Breakfast doesn't have much variety for 5 stars hotel.

Dear fyan1821, Thank you for taking the time to tell us about your experience at the Phoenix Hotel Yogyakarta. We are sorry to learn that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We understand how disappointed you were with the room assignment. We appreciate your highlight on breakfast variety, your feedback has been shared with our team for improvement and encouragement to keep our service and facilities better. Thank you for helping us. We hope that there will be another opportunity to serve you better in the next future. Sincerely, Suhardi Assistant Front Office Manager

ok but some things could be improved.

TripAdvisor rating 3.0/5

JakaIndrawan Business - TripAdvisor review

if the hotel is a 4 star or lower maybe I would have given a higher rating but since this is a 5 star then I give a rating between average - good. Several things i like about the hotel: 1. strategic location with easy access, not far from Jalan Malioboro and the train station. 2. Beautiful buildings relics of the past. There are courtyards and ethnic ornaments. 3. The facilities are good, love the beautiful and relaxing pool area. The fitness room is sufficient with quite a variety of equipment. 4. The staff is polite and hospitable. 5. Breakfast tastes good with lots of variety. Several things to improve: 1. checkin went smoothly but for priority members there should be a special area for the checkin or at least not (standing) in queue. For example, in some 5-star Accor hotels, they have a priority checkin area or at least there is a dedicated priority checkin desk with seating. 2. I like the fact that some rooms have a balcony with a view to the pool but the deluxe type rooms don't look like you are in a 5 star hotel room. The suite room is spacious but can be designed to make it more attractive. The tv needs to be updated, it is too small and the tv program is not satisfactory. The wifi is not good. Moreover I think slippers in the deluxe room is cuter than in the suite room. 3. Suddenly a group of hotel guests came to make the Gym too crowded, the attendant should have controlled the number that came in because we were still in a pandemic situation, especially many who came not wearing masks. 4. I saw people who had finished the gym immediately went swimming without showering first and many were swimming using t-shirts that were not meant for swimming, in my opinion this was unhygienic and many dive (jumped) into the pool even though the prohibition is clearly written yet the staff were indifferent to this. 5. it's a good idea to increase your security by maybe adding a gate in the corridor leading to the guest rooms that can only be accessed using the key card. Regarding the benefits of (platinum) accor members: no complimentary minibar (mgallery should have this), however they did upgrade me to a suite on the second day, quite a hassle to pack my things. Late checkout granted until 5pm. The welcome amenities on the first day were poor, only a plate of fruit with a few unappealing choices, but they make it up on the second day, where I was given a plate of cake and few samples of bakpia (which I ended up buying more)

Dear Mr. JakaIndrawan We really appreciate the time you have taken to share your staying experience with us. We are beyond glad to find that you enjoyed our hotel’s location, building, facilities, breakfast, and staff services. It also becomes our interest to read your feedback on the check-in process, room setting and facilities, wifi, fitness center, security level, and the benefits of loyalty members. On behalf of the Phoenix Hotel Yogyakarta, we would like to apologize for some points that we are unable to provide and in which they did not meet your expectations. We do take all the points you have shared as our concern and our improvement. Please rest assured that we have shared your comments with the team where action plans have been put in place to address your remarks. We also ensure our standards are being met and all our guests' experience is flawless. We hope to have the opportunity to welcome you back with a much better experience. Best Regards, Suhardi Assistant Front Office Manager

4 points out of generosity, but many declining aspects

TripAdvisor rating 4.0/5

yudytjahjono TripAdvisor review

I am giving 4 points out of generosity even though The Phoenix’s hotel service this time was significantly declined. I am a repeater guest, stayed at this hotel for about 3 times since 2018. The only things which I found unforgettable and heart-warming was the double upgrade (from deluxe to executive room) for my parents and one-step upgrade for me (from deluxe-to-deluxe pool view). As an Accor Plus-Platinum member, I felt recognized. I enjoyed the room ambience. But, for staying again at this hotel, especially with my family who want to enjoy the Yogyakarta’s elegant and calm ambience, i must reconsider carefully. This hotel is intended for business purpose. The “M-Gallery” brand just showed about the hotel’s heritage building value, not the service attitude. For grading this hotel as a 5-star hotel, it is too excessive. The staffs should be trained properly. several aspects should be considered carefully: 1. The breakfast was extremely overcrowded. There are many events, and the regular guests did not feel the “boutique-hotel” ambience. No seat distancing, no seat limit, everything was in a messy situation. Very dangerous. The hotel just mixed up the regular guest with event-guest. I even saw a pregnant lady (foreign tourist) standing while waiting for some eggs, due to very limited staffs and very long cooking time. My parents felt somehow uncomfortable due to overcrowded and disarranged breakfast situation. 2. the breakfast choice during my recent stay was very limited. I could not find the traditional herbal medicine “Jamu” corner, fresh juice corner, and very limited amount of Bacon.But their noodle soup was very fresh and delicious. A must-try food during the breakfast. 3.Very limited Room-service menu. I could not find any room-service menu books or any barcode in my room. I asked about some desserts and starters, but everything was unavailable. At the end, i just borrowed some bowl and utensils. 4. Impolite room-service attendant. On 29 nov 2021, I have ordered French fries (in-room dining), but i must go to the receptionist (away from room). The room-service attendant asked impolitely via telephone: “We have knocked several times, but why you did not open the door?”. I found this question was very insulting and spoken without deep thinking. The 5-star hotel service attendant should have the BASIC idea, how to reach me through consulting the receptionist about my whereabout (or even my handphone number).

Dear yudytjahjono, We appreciate the time you have taken to share your detailed comment and experience following your stay at The Phoenix Hotel Yogyakarta. First of all, we want to thank you for being our loyal customer for years. We are glad that you were pleased with our recognition of you and your family as our Platinum member. However, it is truly disappointing to learn that you had an unpleasant impression of us and that we failed to meet your expectation in the area that you had mentioned. We are sorry that your last stay experience was not the best one for you. Please allow us to express our sincerest apologies for the disappointment. We understand how disappointed you were with the breakfast situation, menu selection, room service availability, and our attendant services. Please rest assured that we have shared your comments with our team and taken action plans to address your remarks. We also have ensured the standards of our services so that our guest's experiences are flawless. We wish to have another opportunity to serve you much better in The Phoenix Hotel Yogyakarta. Sincerely, Suhardi Assistant Front Office Manager

Well located. Closed by Tugu

Customer review rating 4.0/5

Rizal A. Couples - Confirmed reviews ALL

Overall is good

Dear Mr. RHA, We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Historical hotel since 1918.

TripAdvisor rating 5.0/5

Kelvinlim7021 Business - TripAdvisor review

Very good service. Room is clean. Value of money. Location is very good and in the heart of the city and easy to find transportation. Many cafes around. Have a very good sleep. Have a room upgrade as Platinum member.

Dear Kelvinlim7021, We really appreciate the time you have taken to share your experience stay with us. We are excited to read that you enjoyed the service, cleanliness and the location of the hotel also the room upgrade. It was our pleasure to read your kind words as it is our goals to always create the best place to stay with positive atmosphere and excellence service. Thank you for being a loyal member of Accor hotels , we sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta again. Best Regards, Suhardi Asst. Front Office Manager

I prefer modern vs traditional hotel, but really great location

TripAdvisor rating 3.0/5

gladys_putri88 TripAdvisor review

It's one of not really pleasant stay, coz there's lots of events happened that weekend so make the hotel so crowded and my room not yet ready when I checked-in so I must waited also I cannot used the swimming pool because of the event, and my expectation after stay at M Gallery solo with spacious room this one is very small room, the shower not function so well too like not maintained well, and there's some ants in the desk. But the locations is good very near to some famous tourist spot in Yogya. So if you life traditional hotel this one is for you just make sure there's any event when you stay.

Dear gladys_putri88, Thank you for choosing The Phoenix Hotel and we do apologize for the inconvenience happened during your stay at the hotel. In our hotel, we have several room types such as Superior Heritage as the standard room with room size 25 m², Deluxe Legacy and Deluxe Pool View both 35 m², Phoenix Executive 46 m² last one is Legendary Suite the biggest room with size 60 m². All of the room here are maintained regularly. However we have taken note of your comments regarding the lapse of services. We do really appreciate it and will work to fix what lack from our service. Again, thank you and we sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta again. Best Regards, Suhardi Asst. Front Office Manager

We had a wonderful relaxing stay.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The room an was clean and the bed was comfortable. The service was excellent.

Dear Mrs. TL, We would like to express our gratitude for your kind feedback to us. It is wonderful to read you have enjoyed your time with us. Once again, thank you and hope to see you very soon. Sincerely, SHD Asst. Front Office Manager

Great for an overnight stay

TripAdvisor rating 5.0/5

Seaside276576 TripAdvisor review

Wonderful trip back to one of my favorite hotels in this troubling time. Still a majestic hotel very safe for COVID. Limited food options but that there were delicious. Very nice check and check out experience.

Dear Seaside276576, Thank you very much for sharing your experience during your stay at The Phoenix Hotel. It is wonderful to read your review about our protocols during Covid-19 outbreak, the food and the check in also check out process. We are happy to know that everything that we provide truly lived up to your expectations. We surely look forward to welcome you back in the near future for more exceptional experience. Best Regards, Suhardi Assistant Front Office Manager

good stay

Customer review rating 4.0/5

Lorri Couples - Confirmed reviews ALL

We stayed at the Phoenix hotel when Jogja was still in a pandemic situation, so the hotel was quiet, but the service was still okay and health standards were guaranteed.

Dear Mr. LP, We do thank you for feedback you shared to us. It is always exciting for us knowing that you really have a good time staying with us. However, regarding your comment about our service and the facility, we will pass it to our team and will work on it for better performance in the future. We surely look forward to welcome you back in the near future for more exceptional experience. Sincerely, SHD Asst. Front Office Manager

Visit heritage grandmother house

TripAdvisor rating 4.0/5

3MTour Business - TripAdvisor review

From door step entrance till backyard ... feel like 100 years ago .. ambience ... atmosphere... spiril ... soul ... really grandmother touch ...cultural javaneese tradition may find at every single detail ...

Dear 3MTour, Thank you very much for your kind feedback to us which means a lot to us. We are happy that you have enjoyed your stay at our heritage hotel, The Phoenix Hotel Yogyakarta. Once again, thank you and we definitely look forward to welcome you back very soon. Atur kinurmatan kulo, Francisca imas Soraya Room Division Manager

Well Located, Great staff

Customer review rating 4.5/5

Alex S. Friends - Confirmed reviews ALL

Wonderful helpful staff especially the front office team, Great location. However some of the wooden elements of the rooms needs a bit of varnish. Also I believed the room was clean and sanitized, would be great if there was a sign in the room stating that. That the sheets were clean, the surfaces and high touch points in the room were sanitized and the house keeping team were using proper equipment. It will give guests (or at least me) a feeling of safety which is important in today's world of travel.

Dear Mr. AS, It is such a pleasure to have you here and we very much appreciate of your review. During the Covid-19 outbreak, we give our best to make a safe place to our guest who need to stay in the hotel. We make sure all the health protocols are implemented not only our staff but our guest as well. We are happy if you enjoyed and feel safe during stay. All of your constructive feedback we will pass it to our team and will work on it for better performance in the future. We hope everything will getting better soon and we are looking forward to welcome you back. Sincerely, SHD Asst. Front Office Manager

nice experience

TripAdvisor rating 5.0/5

Eva2601 TripAdvisor review

(+) The hotel staffs were very friendly and excellent service. I really love the ambience of the hotel and it was very clean, and they ask us about the rapid test also. (-) still need improve on the menu and taste of the food

Dear Eva2601, What a pleasant feedback you gave to us! Thank you very much for your lovely words towards our service, the ambience and the cleanliness. We are very glad to hear that you have enjoyed your stay all throughout the hotel. We are ALL Safe certified, it means the hotel is safe to visit during Covid-19 outbreak because the safety protocols are implemented. One of it is asking the health declaration or rapid test result of the guest. More, thank you for your comment on our food, we will pass it to the Food and Beverage team to improve a better performance in the future. We hope to get the opportunity to welcome you back in your next visit. Atur kinurmatan kulo, Francisca Imas Soraya Room Division Manager

Legendary hospitality

Customer review rating 4.5/5

Oma B. Solo - Confirmed reviews ALL

The Indonesian staff will go the extra mile to help guests in these difficult times of pandemic

Dear Mr. OB, Thank you for staying at The Phoenix Hotel Yogyakarta. We are extremely happy to hear that you have enjoyed your stay. All your feedback has been shared to the team and the management so we can meet the expectation of the guest in the future. It is our hope to see you again whenever your travel brings you to Yogyakarta. Sincerely, SHD Assistant Front Office Manager

Beautiful Heritage Hotel

Customer review rating 4.0/5

Sumantri I. Couples - Confirmed reviews ALL

I have different feeling when I stayed in this hotel. The sitting room behind the lobby is fantastic. The breakfast is not perfect but It is not important since I always love to find a traditional food when I visiting Jogja. Room and bed are nice and I can sleep well.

breakfast are so bad

Customer review rating 1.5/5

Andi S. Business - Confirmed reviews ALL

breakfast are so bad, not worthed with spending IDR 820.000/night

Dear Mr. andi s., Thank you for dedicating the time to share your experience at The Phoenix Hotel Yogyakarta. It is disappointing to learn that you had an unpleasant stay due to the accommodation and breakfast experience. Please allow us to express our sincerest apologies. We have shared your feedback with the management team for further review and improvement. Please rest assured that we are taking your feedback seriously and we are committed to continuing to give our guests a memorable experience. We hope that there will be another opportunity to serve you better in the next future. Best Regards, Suhardi Assistant Front Office Manager

Highly Consistence

TripAdvisor rating 5.0/5

simonhoedoyo Business - TripAdvisor review

Have several stays before, the accomodation quality is very well maintained and the service is not decreasing even during pandemi. Yes they don't offer any buffet breakfast, but the ala carte definitely above expectation. Their room upgrading service event getting more personalized, they will surely note your preference. Good job team

Dear simonhoedoyo, Thank you for staying at The Phoenix Hotel Yogyakarta. We are delighted to read your positive words mentioning the service, the breakfast and it is our pleasure to know that you very much enjoy the room that we prepare. For your information, during Covid-19 we serve buffet breakfast sometimes and don't worry because we still able to send it to the room if requested, For having breakfast at the buffet, guest must follow the health protocols and also our staff ready to serve your food in each food stall. It is our hope to be able to welcome you back whenever your travel brings you again to Yogyakarta. Atur kinurmatan kulo, Francisca Imas Soraya Front Office Manager

Good rest

Customer review rating 4.0/5

Ardhana Families - Confirmed reviews ALL

The room is fine, clean and a bit dark in the corridor when the sun went down. Overall the hotel was great, the food also delicious and the staffs are helpful and friendly.

Dear Mrs. AR, We really appreciate the time you have taken to share your experience stay with us. It is wonderful to know that you enjoyed the room we prepared, the food and the staffs. More, thank you for your feedback about the lighting at the corridor area. We will share them all to the related department to improve our service to meet the guest satisfaction. We sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta again. Atur Kinurmatan Kulo, Front Office Manager

As Good as Could be Given the Circumstances

Customer review rating 3.5/5

Phil S. Couples - Confirmed reviews ALL

We have been staying regularly at the Phoenix for 10 years and it our favourite hotel in the whole world. Given the circumstances we were satisfied but it was obvious that there has been significant cost cutting and reduction of services.

Dear Mr. PS, Thank you very much for sharing your experience during your stay at The Phoenix Hotel. We are delighted to have you here again. The Phoenix Hotel Yogyakarta is certified ALLSAFE which means we do the safety protocols during this outbreak to ensure the guest feel safe during stay with us. More, the staffs are arranged to reduce physical contact. We do really apologize if it is not 100% reach your satisfaction. We hope everything will be fine at the soonest so we can better serve you in the future. Your feedback related to the Internet connection has been shared to the related department to give better performance for our guest. Again, thank you for putting us as a priority hotel during your visit in Yogyakarta. We surely look forward for your next stay. Atur Kinurmatan Kulo, Front Office Manager

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