The Phoenix Hotel Yogyakarta - MGallery Collection 5 stars

I was not just about a great character of accommodation, but also the staff with a great heart, we were stay for 3 nights, and when we had difficult situation the staff assist us with smile, I knew it was not that easy, but really appreciate it for what the staff done, thank you for Pak Hardy, Pak Eko Candra, Ibu Cece, Ibu Jeje, Pak Ajib, and all the staff that Icould not mention 1 by 1. Trully accommodation with excellent service

We came in to the hotel and unfortunately our creditcards and debitcards didnt work, so we asked if we could leave our luggage and pay in cash. After we went to the ATM and got the cash we went back and checked in. We had some heavy backpacks but the bellboy rama was amazing and brought us and the luggage to the room! The room was excellent and we had everything we need!

This hotel from the outside appearance and walking around the hotel itself is 5 stars as are the staff attitudes and service, However once inside the standard room with Queen bed it is a bit of a letdown with a very faded batik bed cover, tatty curtains that need an overhall and need to be lengthened as we used the many bed pillows to block out the morning light. The bathroom needs re-grouting as most grouting is very old especially around the drains quite dirty which look like they belong in a no star hotel. The towels were large, no moisturiser provided though, the TV is old and poor screen with the standard cable shows for Indonesian hotels. The decor in the room is lovely however the adjoining door to the next door room was not soundproofed and we could hear clearly conversations, and phone calls being made. The swimming pool is not iconic as stated it is shorter than the photos deceptively show and split for children at one end and is knee high there making lap swimming a bit difficult, the above water tiles were a bit grubby. The great breakfast buffet is spread out over a couple of rooms and great options for all, good coffee considering via automatic machine it will do a double shot cappucino. The staff member that stood out for us was the Desk Manager Mr Eko who gave us the free historical tour of the hotel and was hilarious and informative also greeting us each day, sorry I missed out on tipping him. We would stay again but probably only one night.

Great place to stay, beautifull atmosphere. Back to the belle epoque. Kind staff. Food and beverage was well organized. Walking distance to shopping and dining. So really a great place to stay. What a desception was the breakfastbox we got for our earlij morning train: 4 dry sandwiches, one cup butter, one cup jam and one piece of fruit. No forks/knive, no napkin. Ok, it was a beatifull box. But we would really have liked a better content. Was nobody overseeiing what was going to be a (5 star??) breakfast?

The first time I stayed in this hotel was in 2007. This August 2023 was my second time staying in this hotel. The atmosphere is still the same. The swimming pool is cozy especially at night time. And fortunately I stay at the room with a balcony swimming pool view.