The Phoenix Hotel Yogyakarta - MGallery Collection

The Phoenix Hotel Yogyakarta - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.2/5 28 reviews

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Description

Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary historical activity on Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

ALLSAFE approved hotel

Hotel location

The Phoenix Hotel Yogyakarta - MGallery Collection

Jl Jenderal Sudirman 9
55233 YOGYAKARTA
Indonesia

  • By plane

    YOGYAKARTA INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    TUGU STATION At 1km / 0.62 miles

GPS:-7.782697, 110.368393

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PAPRIKA

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  28 reviews

TripAdvisor Rating  4.5/5  4,234 reviews

Old but Super Nice Hotel

TripAdvisor rating 4.0/5

antoniuskristyanto TripAdvisor review

This is our first experience staying at this hotel. This hotel is old but it turns out to provide a very different experience, the hotel is very clean, beautiful and feels very luxurious. We were just not happy because we happened to get a room at the back facing another hotel area, the village entrance, where there was a former garbage dump. But overall we happy with the hospitality and for sure will stay again when we back to Jogja

charming historical hotel

Customer review rating 4.5/5

Dhini A. O. Couples - Confirmed reviews ALL

We started our honeymoon trip in Jogjakarta and delighted to have chosen this hotel. It is very central and easy to go around as well especially for my husband first time in the city. We were welcomed by very friendly staff (Alfie?) at the reception, our room was impeccable and decorated with flowers and we even got a honeymoon cake. Alfie was also helpful with organizing a spa treatment for us and helping out with our postcard. Overall, the place is very charming, my husband really love the history of the hotel. Unfortunately with any old building there’s a sign of wear and tear, for us the bathroom door leak because there’s hardly any silicone seal left and the tap on the sink also leak. I think a small investment to check the plumbing system would be great,

Dear DHINI A., Thank you for choosing The Phoenix Hotel for your honeymoon trip to Yogyakarta. We appreciate the time taken to share your experience with us. We feel honored for your wonderful compliments and generous review. We are so glad you can feel our team’s genuine spirit in serving you from the moment that you arrived. Alfil – our Assistance Guest Experience Manager was indeed very delighted to take care of you and your husband. We are also extremely happy to know that you were both pleased with our surprise honeymoon set-up and our heritage hotel’s history. We will share your great comment with the team as a spirit booster and an encouragement to keep making better improvements. We took the notes of your highlight on the bathroom situation and your advice on the plumbing system. Please rest assured that we will follow up on your comment. We apologize for any inconvenience during your stay at our hotel. We hope to welcome you back to The Phoenix Hotel Yogyakarta with a more memorable experience. Best Regards, Rulvastina Randy, General Manager

Well located and good property

Customer review rating 3.5/5

Vinod N. Couples - Confirmed reviews ALL

Room was not checked before we checked in. Refrigerator was dirty and not working. There was a dead bird in balcony. Toiletries you give are hopeless. One can not shave with the razor you provide. No hand wash liquid or soap. Good breakfast. Staff good.

Dear VINOD N., We appreciate your time to share your experience following your stay in The Phoenix Hotel Yogyakarta. We are pleased to know that you were satisfied with our breakfast and the professional staff we have. However, we noticed whether you were disappointed with your room situation; the minimum cleanliness and available facilities are not duly functioning. Please accept our apologies for the inconvenience caused. We are sorry that we have not been able to give our best during your stay. Please rest assured that we accepted your feedback seriously and took the necessary action towards it. We are also committed to continuing to give our guests a memorable experience. We hope that there will be another opportunity to serve you better in the next future. Sincerely, Rulvastina Randy General Manager

Nice heritage hotel should be preserved

Customer review rating 4.0/5

Tri N. H. Families - Confirmed reviews ALL

All sides of the hotel reminds me of a history & culture. It is good for staying as well as enjoy the history. Hoewever there are some things in the hotel room should be fixed such as wall that already old & need to remove, but overall I enjoy staying there

Dear TRI NURUL H., We want to thank you very much for the impressive comments regarding your recent stay in The Phoenix Hotel Yogyakarta. We are glad to know that you had an enjoyable experience during your stay with us. The Phoenix Hotel Yogyakarta is one of the heritage hotels in the city of Yogyakarta that is rich in history and culture. We deliver efforts to maintain its preservation and value the guest's satisfaction with our products. We highly appreciate your highlight on the room situation concerning the wall. We took note of it and further the hotel team strives to improve the quality of our facilities. Thank you very much for helping us to be even better. We wish to welcome you back here with a more pleasant experience. Best Regards, Rulvastina Randy General Manager

Great hotel great spot

TripAdvisor rating 5.0/5

refreshCatering TripAdvisor review

This is really silly why need 200 character, this hotel really nice spot, great food and fantastic staff so nothing to write now but need 200 characters so silly so there for only dot dot dot till enough 200 characters ……………………..>……………. ……………………………………………………………………………….>

Dear refreshCatering, Thank you so much for the great compliment. We are pleased to know that you had an enjoyable moment with us. It appears that you like almost every aspect of us; the hotel’s beauty, food, and our professional staff, and it is all wrapped in a very positive review. We look forward to welcoming you back here to The Phoenix Hotel Yogyakarta for another superb experience. Sincerely, Rulvastina Randy General Manager

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