Customer review rating (ALL Rating) 4.2/5 38 reviews
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The Phoenix Hotel Yogyakarta - MGallery Collection
Jl Jenderal Sudirman 9
Telephone +62 274 566617
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Access: 1 km / 0.62 mi 10 min walk / 5 min drive
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Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.
Our guest reviews
100% genuine reviews from our guestsFind out more
One of the nicer options in Yogyakarta
TripAdvisor rating 4.0/5
EvanUK Couples - TripAdvisor review
One of the nicer hotels in Yogyakarta, smaller with a more adult clientele than some of the larger hotels. Food in the restaurant is not great but it’s ok. Rooms are comfortable and the location is pretty central. Very pretty design around central courtyard and pool.
Dear EvanUK, Thank you for taking the time to write your review. We are glad to know you enjoyed the beauty of our heritage hotel and its strategic location. Yet, we regret that we cannot fulfill your expectations of our restaurant services. We are sorry for the shortcoming. We wish we have another opportunity to fix our flaws and to serve you much better on your next visit to The Phoenix Hotel Yogyakarta. Thank you and see you again. Sincerely Yours, Rulvastina Randy General Manager
Best stay ever
TripAdvisor rating 5.0/5
fitriyahm2022 TripAdvisor review
What a comfy, happy and memorable stay. My husband and I was staying for my birthday and the staff there helping his plan to gave surprises for me. Thx to mas Ajik and pak Sila who helped him with birthday cake in the middle of the night, thx to mba Jeje who helped him ordering flowers and also mba Defa who gave us informations about Yogya’s culinaries. Thank you so much The Phoenix Hotel and staff, you guys really amazing.
Dear fitriyahm2022, Thank you very much for the 5-bubbles review. It was a pleasure for us to be part of your birthday celebration. We are grateful to learn that you are satisfied with your stay and really enjoyed every moment with us. We are also glad to know that Mas Ajib, Pak Sela, Mba Jeje, and Mba Defa took great care of you. Your comment is highly valued and appreciated. We definitely shared it with the team to keep their spirit of giving the best to each customer. Thank you once again for choosing us for your trip to Yogya and we certainly look forward to welcoming you back in the future and being at your service again soon. Sincerely Yours, Rulvastina Randy General Manager
TripAdvisor rating 5.0/5
Nomad23547693609 TripAdvisor review
while staying here everything felt comfortable and pleasant, all the staff were very helpful and fast in solving small problems in the room I really appreciate that thank you for this beautiful experience
Dear Nomad23547693609, Thank you for leaving a lovely review following your stay at The Phoenix Hotel Yogyakarta. We are excited to know that you really enjoyed your stay with us. We hope the beautiful moment with us is the memorable one. Thank you once again for choosing us for your trip to Yogyakarta and we certainly look forward to welcoming you back again in the future. Sincerely Yours, Rulvastina Randy General Manager
Should we have come back?
TripAdvisor rating 3.0/5
PieterdeN Couples - TripAdvisor review
Maybe not. The atmosphere has gone since our last stay (2016). The hotel is very big, extended in an appropiate style, but it makes one feel a number. The room is standard for 4 stars, but gives a feeling of neglect and needs an upkeep. The airco is freezing cold, so you have to commute between bed and airco during the night. The breakfast is still impeccable with so many food stations, the lunch is good. Yet, next time we will try another hotel in Yogya.
Dear PieterdeN, We thank you for visiting The Phoenix Hotel Yogyakarta again and we highly appreciate the time taken to write your comment about your last stay at our hotel. We apologize that we did not satisfy your expectation. All your details given are well noted and surely be forwarded to the team for further action. We are grateful to receive your comments as it gives us the opportunity to review our operations for continuous improvement. Please except our sincerest apologies for the unpleasant situation you had during your stay. We hope we have the opportunity to fix our flaws and to serve you a much better experience on your next visit to The Phoenix Hotel Yogyakarta. Thank you very much. Sincerely Yours, Rulvastina Randy General Manager
48 hours at The Phoenix inJogjakarta.
TripAdvisor rating 4.0/5
Eunice H TripAdvisor review
After staying in excellent heritage hotels in Central Java (Plataran, Mesastila), checking in at this hotel was disappointing but probably understandable being in the centre of Jogjakarta. However, the attention and service of one staff (very sorry not to get his name) at the restaurant more than made up for it. Being lactose intolerant, he remembered to provide alternative milk for our breakfast today and even provided a proper bowl of youghurt for my husband. He had a spoonful (!!!) of yoghurt dsy before. The hotel also kindly provided us a very early breakfast at our room as we had a very early flight to Bali. We had the same staff getting us our breakfast and remembered to provide us the items we missed the day before. Many thanks to him. Full marks for the hotel service. Beautiful hotel. ⭐️⭐️⭐️⭐️
Dear euniceh425, Thank you for sharing your experience with us at The Phoenix Hotel Yogyakarta. We are sorry if we are not able fully to meet your expectations. However, we are grateful that the genuine services from our professional staff turned out your feeling of disappointment into loving memories. We are glad to know that our staff really took good care of you. Your detailed comment is really appreciated. It definitely boosts the spirit of the team to keep giving the best to each guest. Once again, we thank you for your feedback. We wish to have the opportunity to host you and your husband back here and please allow us to fix our flaws on your next visit to Yogyakarta. See you again. Sincerely Yours, Rulvastina Randy General Manager
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price