The Phoenix Hotel Yogyakarta - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 64 reviews

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Description

Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary historical activity on Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

Our accommodation(s)

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Hotel location

The Phoenix Hotel Yogyakarta - Handwritten Collection

Jl Jenderal Sudirman 9
55233 YOGYAKARTA
Indonesia

GPS:-7.782697, 110.368393

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PAPRIKA

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  64 reviews

TripAdvisor Rating  4.5/5  4,420 reviews

Still good

TripAdvisor rating 5.0/5

Linda G TripAdvisor review

We stayed here in 2017 and came back now. It still is a fantastic hotel. The colonial ambiance is so lovely. Staff at the reception and the manager are very friendly and helpful. We could stay longer at the day of our check out which was relaxing. Room was perfect. Swimming pool still beautiful and the indoor garden is nice as well. Very clean everywhere. We had dinner in the hotel once and ordered the rendang. Unfortunately that was not as good as we expected, it had no spicy taste and the portion was small. We booked a massage at the spa and that was very good. This hotel still has it and I will always book this hotel when coming to Jogya.

A comfrotable stay in Yogya

TripAdvisor rating 4.0/5

hansNetherlands TripAdvisor review

The hotel is close to the train station which is a big plus. The nice streets and squares you can reach on foot (Marlioboro street) but it is a bit of a walk. The street where it is on is quite busy and crossing can be challenging. The hotel has a superb spa and the pool is nice. The restaurant is good but nothing worth mentioning. Our room was spacious but has a run down couch and a poorly working water cookes. It is a 5* property but could do with a little TLC.......

Lovely character hotel

Customer review rating 4.5/5

Sophie W. Couples - Confirmed reviews ALL

Beautiful building, lovely room, fantastic helpful and friendly staff.

Dear SOPHIE W., We are beyond happy that you had a lovely experience at our heritage hotel, The Phoenix Hotel Yogyakarta. It is nice to be part of your enjoyable time and we are glad you enjoyed the beauty of this heritage building and the genuine services from the staff. We cannot wait to welcome you back again to experience another lovely moment with us. Sincerely Yours, Rulvastina Randy General Manager

Pleasant stay

Customer review rating 3.5/5

Vivian Families - Confirmed reviews ALL

We stayed 5 nights at the hotel and was glad we opted for breakfast as they was limited breakfast options in the vicinity for first timers with a kid :) the hotel room looked and felt tired but the saloon near the reception was a good spot to hang and read. Housekeeping was efficient. Breakfast selection was exciting for the kid, with good Indonesian dishes for us to try. Staff were friendly! We requested king sized bed but think these were not available so the hotel pushed 2 twin sized beds together - the kid sleeping in the middle was quite disturbed by this as it was uncomfortable. Proximity to snack stalls is amazing!

Dear VIVIAN H., Thank you for sharing your experience at The Phoenix Hotel Yogyakarta. We are happy to welcome you here as our guest and to provide you with a family holiday experience with us. We are glad to read your kind-hearted comment about us. We are grateful for that. Yet, we regret we could not give you a fully satisfying experience due to our flaws as mentioned in your review. We highly appreciate your review and we fully received it as valuable feedback. Your feedback provides us with valuable information that we can review to improve in the future. We should have been able to serve you a perfect stay that met your expectations. Therefore, we could receive the top review rate from you. We hope to have the chance to make it happen on your next visit to our heritage hotel, whenever travel brings you back to our Royal City of Yogyakarta. Once again thank you for your review and we look forward to welcoming you back to The Phoenix Hotel Yogyakarta for a much better experience with us. Sincerely Yours, Rulvastina Randy General Manager

A beautiful historic gem managed by a fantastic team

TripAdvisor rating 5.0/5

rajeev-natarajan TripAdvisor review

A little (open) secret in the middle of a fascinating city - a 100+ year old house converted into a hotel, Phoenix MGallery is really the place to be if you want a fantastic mix of convenience, luxury, history and just sheer personalised hospitality. The pre-arrival WhatsApp conversation covered all our arrival and diet needs and the room preference as well. And they were followed to the “t”. I like to have a specific set of foods for breakfast - really helps me start my day and it was all made available exactly the way I like. Ghita at the front desk will ensure that all your requests are attended to promptly. She’s also super knowledgeable about the property and the city. She does a hotel tour that you must not miss. We got to see the Soekarno’s favourite rooms while he lived there. Had we known about this, (I kind of booked it in a hurry seeing the pretty photos) we might have asked for that room! Special shout out to her for making our stay very comfortable, feel warmly welcome in Jogja and esp. attending to my daughter’s needs with so much attention and warmth. Shendy and the 2 older gentlemen at Paprika (whose names I can’t recall just now) made sure that our dietary needs were well attended to. The sheer variety of food is incredible - and it’s not easy to have them all done in a way that’s delicious and wholesome. Don’t miss the traditional drink served at breakfast. It reminded me of a South Indian traditional herbal drink made of betel leaf, turmeric, ginger and so on. The property itself is very beautiful - don’t rush to your rooms from the lobby. Enjoy the old tiles in the lobby and the waiting area, the fantastic wooden carvings from the Ramayana and small statuettes and traditional art all through the property. You may face minor infrastructure inconveniences - esp in the older part of the building; it’s important to note that it’s not easy maintaining such an old building and I’d say it’s part of the overall experience - embracing it! After 2/2.5 days of intense sightseeing, we took the Sun evening off to just chill at the property - Tri and Mas Ndaru at the Vino Bar took really good care of us. Overall, it was an absolute pleasure to spend 4 nights at Phoenix - don’t miss this when you are here in Jogja.

Dear rajeev-natarajan, Thank you for your time to write such a heartfelt review about your time spent at our heritage hotel, The Phoenix Hotel Yogyakarta. As you highlighted in the review, we are about providing a fantastic experience and so much more. We pride ourselves in the finest service and the warm welcome from all of us. Your attention and reference to our staff; Ghita, Shendy, Tri, Ndaru, and the other professional staff on the team is highly appreciated. We are grateful for it as you acknowledged their effort and their genuine spirit in serving you. We look forward to your return and will do our best to re-kindle your fond memories of The Phoenix Hotel Yogyakarta. Thank you once again. Sincerely Yours, Rulvastina Randy General Manager

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