Dear Mr. & Mrs. G., Thank you so much for staying at The Phoenix Hotel Yogyakarta and sharing your feedback. We are happy to hear you had a great time and enjoyed almost everything that we provided here in the hotel. We appreciate your highlight about our rooms. We keep striving to maintain the cleanliness consistency and we thank you for your recognition about this area. We also appreciate that you share your concern about the slow sink drainage. Please rest assured that our maintenance team address your remarks accordingly to ensure a more comfortable experience for our future guests. Once again thank you for your feedback. We hope to have the pleasure of welcoming you back to The Phoenix Hotel Yogyakarta again soon. Sincerely yours, Pupung Sutisna General Manager

Dear Mr. & Mrs. S., Thank you so much for the great review of us. It was a pleasure for us to be part of your trip to Yogyakarta, and it is such a big compliment to be scored perfect. I will share your feedback kind words with the team. They will surely be motivated and encouraged to keep striving to provide the best experience to every guest. Thank you also for allowing your review to share to the other travelers on Google. I believe it will help them find the best accommodation preference in Yogyakarta. We certainly look forward to welcoming you back again in the future for another comfortable and a more enjoyable stay with us at The Phoenix Hotel Yogyakarta. Sincerely Yours, Pupung Sutisna General Manager

Dear Mr. & Mrs. P., Thank you for taking the time to write a positive review following your recent stay with us. It is a real pleasure to receive such a kind review. At The Phoenix Hotel Yogyakarta, we take great pride in providing the very highest levels of service to our guests, ensuring every need is met. We aim to provide an excellent service, and I am so pleased we achieved this during your visit. We have shared your kind comments and appreciation with our staff, who were delighted to know that you had such a wonderful experience. I hope we have the pleasure of welcoming you back shortly for another exceptional stay experience with us. Sincerely yours, Pupung Sutisna General Manager

Dear Ms. RAMLA K., Thank you for writing such a heartfelt review of us. It’s even beyond happier that we are able to make your 'besty' trip so special. We aim to deliver the most satisfying stay experience and we are glad that you had it with us at The Phoenix Hotel Yogyakarta. Your recommendation about us to the other travelers is also highly appreciated. We look forward to your next stay for another memorable moment with us. Sincerely Yours, General Manager The Phoenix Hotel Yogyakarta

Dear Mr. B., Thank you for your loyalty to Accor and for choosing The Phoenix Hotel Yogyakarta to stay during your recent visit to our cultural city of Yogyakarta. We are glad to receive the whole positive feedback from you where then we believe that you had a full satisfying stay experience with us. We aim to deliver a distinctive experience to our guest and we are pleased that we can reach it out. Thank you for your recognition upon our effort to make our place the most comfortable one to stay. We surely look forward to your next stay shortly. We hope it will be as great as the previous one. Thank you once again. Sincerely yours, Rulvastina Randy General Manager

Dear Mr. K., Thank you so much for your kind words and wonderful review of us. We’re delighted to hear that you enjoyed your stay and appreciated our efforts to make this place exceptional, and your experience with us was flawless. We truly hope to welcome you back soon for another wonderful time with us at The Phoenix Hotel Yogyakarta. Sincerely yours, Ruvastina Randy General Manager

Dear Mr. G., Thank you so much for staying at The Phoenix Hotel Yogyakarta and for your kind words. We're delighted to hear that you enjoyed your stay. We're glad that our strategic location is found to be ideal for sightseeing, and we also appreciate your comment about the friendliness of our team. It was a pleasure having you stay with us, and we hope to welcome you back again soon for another great stay. Sincerely Yours, Rulvastina Randy General Manager

Dear Mr. B., Thank you very much for your generous feedback. We are delighted to know that you had an excellent stay and found our staff both helpful and charming. Your kind words and recommendation are greatly appreciated, and we look forward to the opportunity of welcoming you again at The Phoenix Hotel Yogyakarta in the future. Sincerely Yours, Rulvastina Randy General Manager

Dear Mr. Edrawrd G., Thank you for sharing your feedback. We do appreciate it. We aim to deliver the best experience. However, we regret that we are not able to make it happen. We are a boutique hotel collection, and our hotel building is one of the heritage buildings in Yogyakarta. We are supposed to keep its sustainability while we are still striving to give the best experience to our guests, especially related to the room's quality. We are really sorry that we missed the mark. We hope to have the chance to fix our flaws and to provide you with a much better experience with us at The Phoenix Hotel Yogyakarta. Once again, thank you for your valuable feedback. Sincerely Yours, Rulvastina Randy General Manager

Dear Mr. R., Thank you for staying at The Phoenix Hotel Yogyakarta. We are glad you had an overall great experience with us. It is always encouraging for us to learn that our guests are satisfied with our services, as it is what we strive for every day. Your kind words have been shared with the team. This will certainly motivate them to keep up the good work. Looking forward to your next visit, and we hope it will be as great as the previous one. Thank you once again. Sincerely Yours, Rulvastina Randy General Manager

Dear ALFRED P., We very much appreciate your comments regarding your stay at The Phoenix Hotel Yogyakarta. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to improve the quality of our services continuously. Thank you again for sharing your experience. We hope your next visit is as pleasant as the previous one. Sincerely Yours, Rulvastina Randy General Manager

Dear CHRISTOPHER M., A big thank you for your valuable feedback and compliments, they are very motivating for the entire team. We are happy that you enjoyed your stay and appreciate all our services. We aim to always give a distinctive experience to our guests. We hope to welcome you back shortly. Thank you once again for your feedback. Very Best Regards, Rulvastina Randy General Manager

Dear MOHAN L., It was a great pleasure to have you staying at The Phoenix Hotel for your holiday in Yogyakarta. Thank you very much for your kind-hearted comments about our hotel. We were delighted to know that you had a memorable stay with us. We have shared your kind comments and appreciation with our staff who were delighted you had such a wonderful experience. Thank you again for sharing your experience. I hope we have the pleasure of welcoming you back very soon again. Sincerely Yours, Rulvastina Randy General Manager

Dear RICHARD S., We appreciate your comments regarding your stay at The Phoenix Hotel Yogyakarta - Handwritten Collection. It is always a pleasure to receive positive feedback. We are glad that everything we provided has met your needs. I will share your comments with our team. I am sure that this feedback will encourage all of our staff as we strive to keep the quality of our services continuously. Thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one. Sincerely Yours, Rulvastina Randy General Manager

Dear GEORGE MICHAEL A., Thank you for taking the time to write your feedback. We do appreciate it. All the details have been well received. We are glad you were pleased with our strategic locations and the staff services. Yet we notice that we have unfortunately fallen short of our goal in service during your recent stay. Thus, please allow us to express our sincerest apologies for the inconvenience that happened to you. We should have been able to perform better, but we missed the mark. Please rest assured that your comment has been shared with the team and action plans have been taken to address your remarks and ensure that our standards are met and all our guests' experience is flawless. Once again, thank you for your valuable comment. We hope to have the opportunity to welcome you back to our hotel in the future. Sincerely Yours, Rulvastina Randy General Manager

Dear TIMOTHY S., Thank you for taking the time to share your recent experience at our hotel. We have unfortunately fallen short of our goal in service during your recent stay. Thus, please accept our sincerest apology for the inconvenience. Please note that your comments have been shared with the team to improve our service. Once again, thank you for your valuable feedback. We hope to be able to welcoming you back here and to serve you a much better experience with us. Sincerely Yours, Rulvastina Randy General Manager