The Phoenix Hotel Yogyakarta - MGallery 5 stars

Customer review rating (ALL Rating) 4.3/5 52 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary historical activity on Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

Our accommodation(s)

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Hotel location

The Phoenix Hotel Yogyakarta - MGallery

Jl Jenderal Sudirman 9
55233 YOGYAKARTA
Indonesia

GPS:-7.782697, 110.368393

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PAPRIKA

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  52 reviews

TripAdvisor Rating  4.5/5  4,394 reviews

High quality service and amenities

Customer review rating 5.0/5

Russell B. Solo - Confirmed reviews ALL

Reception staff were highly professional and courteous, and also remarkably helpful when I had some issues with my forward travel. My room was very comfortable, clean and well-appointed. I can also recommend the restaurant.

Dear RUSSELL B., We do appreciate your feedback on your recent stay at The Phoenix Hotel Yogyakarta. Nothing makes us happier than knowing you had a wonderful experience with us. Here, we strive to provide our best service and are grateful you were pleased with it, especially the genuine services from our staff. All the team here is delighted to see your feedback which is essential support to improve ourselves. We would love to host you back on your next trip to Yogyakarta. See you again soon. Sincerely Yours, Rulvastina Randy General Manager

Very good, but meal serves are too fancy not enough. As after myself and two guest had dinner we left hungryquanties

Customer review rating 4.5/5

Thomas A. M. Solo - Confirmed reviews ALL

I was extremely happy with Front desk lady Ghita, who changed my room to a better one. After my first stay in 2011, I have stayed with you 4 or 5 times. I love the old style hotel. All the staff very lovely, friendly I use the gym every day. , some of the equipment is very outdated. I can assist in providing photos of more up to date gear if your interested in I will return Thomas Andrew M. Perth Western Australia

Dear THOMAS M., Thank you for staying again with us after such a long time. It’s been a pleasure to welcome you back here at our heritage hotel; The Phoenix Hotel Yogyakarta. We are happy to receive a wonderful review from you and we are pleased to know that you had a great time with us. Thank you for highlighting the level of professional services from our staff; especially Ghita, our Guest Relations Officer. Your comment has been shared with the team and it motivates us and makes our job so enjoyable. We do appreciate your feedback about the food services and the gym's quality. We address your remarks to the team for further discussion and action for improvement. We hope to have the chance to fix our flaws on your next visit to Yogyakarta. We look forward to welcoming you back again shortly. Thank you once again. Sincerely Yours, Rulvastina Randy General Manager

Another very comfortable stay at the Phoenix Hotel in Jogjakarta.

TripAdvisor rating 5.0/5

Paula M Business - TripAdvisor review

It was a business trip but I was also accompanied by family. I have stayed at this wonderful hotel several times before. Not only is it a beautiful hotel, the staff are exceptional and the food is excellent. Make sure you get a room or suite with balcony overlooking the pool.

Dear Paula M, Thank you for choosing The Phoenix Hotel Yogyakarta for your trip recently. We are glad you had a great time at our beautiful heritage hotel. We do appreciate your kind feedback as it encourages everyone on the team to keep striving to do the best for our customers. We look forward to welcoming you and your family back here and to serve you another wonderful experience with us. Thank you once again. Sincerely Yours, Rulvastina Randy General Manager

Great experience and even greater staff

Customer review rating 4.5/5

Sebastian Couples - Confirmed reviews ALL

The Phoenix is a beautiful piece of history very well preserved. What made our stay even more unforgettable was the friendliness and professionalism of the staff. Especially the concierge staff who helped us a lot and gave very nice suggestions throughout our stay.

Dear SEBASTIAN A., We are so glad to receive your lovely feedback and we are grateful that we could reach your satisfaction throughout your stay at The Phoenix Hotel Yogyakarta. It’s a pleasure to host you here and we are more than happy to know that you had a great experience with us. We aim to give a distinctive experience to our guests and it’s been a wonderful feeling that our staff could deliver a memorable moment for you. We look forward to having you back here soon and please allow us to serve you another memorable moment with us. Thank you once again for your review. Sincerely Yours, Rulvastina Randy General Manager

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Nice place. Good breakfast. Very friendly staff.

Dear NARENDRA R., Thank you for sharing your wonderful experience following your stay at The Phoenix Hotel Yogyakarta. We are glad to receive your review that shows how enjoyable a moment you had with us. We appreciate your highlight of the hotel services and facilities. Your kind review has boosted the spirit of our entire team here. We aim to give distinctive experiences to our guests from time to time. We hope to welcome you back to The Phoenix Hotel Yogyakarta with a more memorable experience. Sincerely Yours, Rulvastina Randy General Manager

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Other web-users rate our hotel

  • 303 reviews 9.4/10 Location
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  • 834 reviews 8.9/10 Service
  • 23 reviews 7.6/10 WiFi
  • 394 reviews 8.2/10 Amenities
  • 387 reviews 8.3/10 Vibe
  • 330 reviews 8.5/10 Cleanliness
  • 313 reviews 8.8/10 Breakfast

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