We stayed at the Phoenix hotel when Jogja was still in a pandemic situation, so the hotel was quiet, but the service was still okay and health standards were guaranteed.

From door step entrance till backyard ... feel like 100 years ago .. ambience ... atmosphere... spiril ... soul ... really grandmother touch ...cultural javaneese tradition may find at every single detail ...

Wonderful helpful staff especially the front office team, Great location. However some of the wooden elements of the rooms needs a bit of varnish. Also I believed the room was clean and sanitized, would be great if there was a sign in the room stating that. That the sheets were clean, the surfaces and high touch points in the room were sanitized and the house keeping team were using proper equipment. It will give guests (or at least me) a feeling of safety which is important in today's world of travel.

(+) The hotel staffs were very friendly and excellent service. I really love the ambience of the hotel and it was very clean, and they ask us about the rapid test also. (-) still need improve on the menu and taste of the food

The Indonesian staff will go the extra mile to help guests in these difficult times of pandemic

I have different feeling when I stayed in this hotel. The sitting room behind the lobby is fantastic. The breakfast is not perfect but It is not important since I always love to find a traditional food when I visiting Jogja. Room and bed are nice and I can sleep well.

breakfast are so bad, not worthed with spending IDR 820.000/night

Have several stays before, the accomodation quality is very well maintained and the service is not decreasing even during pandemi. Yes they don't offer any buffet breakfast, but the ala carte definitely above expectation. Their room upgrading service event getting more personalized, they will surely note your preference. Good job team

The room is fine, clean and a bit dark in the corridor when the sun went down. Overall the hotel was great, the food also delicious and the staffs are helpful and friendly.

We have been staying regularly at the Phoenix for 10 years and it our favourite hotel in the whole world. Given the circumstances we were satisfied but it was obvious that there has been significant cost cutting and reduction of services.

A hotel that does not deserve mgallery title. Historical yet not well maintained, dust everywhere, super small sink, low quality pillow, dirty bathroom. Fortunately, it was cheap (500,000 rupiah per night), otherwise it should be a 3 star hotel.

Good experience. But check in time sould be improve. Because i spend 20 minutes only for check in. But overall good. Food, room and staff are good

I enjoyed my stay because of the friendly and helpful employees!!

the strategic location, good breakfast, good acceptance of the fron office staf, but inside the hotel the alley to the room is a bit complicated, when i arrive at 5.30 pm, the light at the alley hasn't already on so the alley is very dark and look scarry

Stayed for 3 nights at The Phoenix Hotel. Checked-in was excellent. We were given welcome drinks and maps if we would like to tour the city while waiting for our rooms to be ready since we flew in quite early. The breakfast were good, got a few mosquito bites during breakfast but not complaining. The chefs and servers were so friendly and courteous. The rooms are a bit too small for my opinion, washroom abit rundown but again... not complaining. Emailed the hotel to request for complimentary room upgrade since I'm an le accorhotel member, unfortunately the hotel were not able to grant our request, we would love to have a poolview though. We did enjoy the pool and our massage at the spa. Overall, we really enjoyed our stay at the hotel. Still waiting for points to be credited to my account. Thank you!