The Phoenix Hotel Yogyakarta - MGallery Collection

Dear Guildev-Paris, We would like to take this chance to thank you for staying at The Phoenix Hotel Yogyakarta and taking the time to share your experience with us. We are happy to read your feedback which is full of compliments and attractive words. Thank you for highlighting our facilities and style. We will share them all with the team as an encouragement to consistently make better improvements. We would love to host you on your next trip to Yogyakarta for another enjoyable experience. Sincerely Yours, Rulvastina Randy General Manager

Dear Justin M, Thank you for staying at The Phoenix Hotel Yogyakarta and sharing your experience with us. We are pleased to know that you find our hotel beautiful and at a strategic point. However, we are sorry that you have an unpleasant experience with the room situation, breakfast, wi-fi quality, and deposit matter during your stay with us. Please accept our apologies for the inconvenience that happened. Your comment will be definitely shared with the team for further follow-up and improvement. It is our commitment to reach the top guest satisfaction and your feedback is helping us to fulfill that point. Once again, thank you for sharing your comment and we hope to have the chance to welcome you back for a much better experience. Sincerely Yours, Rulvastina Randy General Manager

Dear Xavier J., Thank you for taking the time to share your experience following your stay at The Phoenix Hotel Yogyakarta. We regret to know that you had an unpleasant stay with us. Please allow us to express our sincerest apologies for the inconvenience. We understand how disappointed you were with the extra bed matter as it's our hotel's policy to apply a charge for an extra-bed utilization. We also took notes of your displeasure about the restaurant services, business center, and SPA treatment execution. It is truly disappointing to learn the unpleasant impression you had with us and that we failed to meet your expectations about the area you have mentioned. On behalf of the Phoenix Hotel Yogyakarta, we apologize for all the disappointments. Your feedback is highly important for us. It will certainly enable us to improve the quality of our services and meet the needs of our guests better. We hope there will be another opportunity to fix our flaws and serve you better in the next future. Sincerely Yours, Rulvastina Randy General Manager

Dear ELIZABETH NOVIT A., Thank you very much for sharing your feedback. We are glad to know that you had a pleasant experience with us. It's impressive to read your fantastic review about our hotel, and we are happy to know that everything provided truly lived up to your expectations. Your feedback is what travelers are looking for which is the right place to stay. Here, we pride ourselves on our services and are so glad you can feel our spirit in serving you. We surely look forward to welcoming you back for a more exceptional experience. Sincerely Yours, Rulvastina Randy General Manager

Dear andrewtengkudewio Thank you so much for your positive review. We are happy to find that you enjoyed almost everything provided in The Phoenix Hotel Yogyakarta. Your comments are highly motivating to the entire team. We aim to always give a distinctive experience to each of our guests and we are glad that you can feel it. We definitely look forward to meeting you again here for another enjoyable experience. Sincerely Yours, Rulvastina Randy General Manager