The Phoenix Hotel Yogyakarta - MGallery Collection 5 stars

We booked 2 rooms (215 and 211) for 2 nights. Both were old and dirty. Bathrooms were stained with old dirt. Lamp shades were mouldy. Overall uncomfortable. Breakfast was the redeeming factor. Sweet chambermaid whom i forgot to ask for her name. It was basically an experience not to be repeated and i would not recommend this hotel to anyone.

Staff was very friendly and helpful. Hands down on that, keep up the good work. It's a nice heritage hotel with lots of personality, history, and culture - which I enjoyed very much. I liked how the hotel is attentive, providing gummy sweets and little gestures to make the stay enjoyable. Bathroom was a disappointment. It is very small and old. There were many ants and I've never seen ants in a hotel that's 4 star rated or above. Food was decent, nothing to scream about. Staff was again very pleasant and helpful. Massage was average, sometimes the masseuse seems like she's dozing off. I asked for a stronger pressure but I didn't feel the masseuse increased the pressure. Given it is more expensive than the massage parlors outside of the hotel, I would have expected a 7/10 experience. This one was more like a 5/10 experience.

Initially we were assigned to room no 233 with blocked view and the room apparently a lil cramp to the extend we felt like in prison. Shameful with mixed feeling we approached staff for room change since we are staying for a week. Luckily our request granted and shifted to Room 232 the unit opposite to initial one. Overall you need to improve on housekeeping where we found the floor was not properly sweep and felt sandy surfaced although it has been kept. We have to re-clean using provided mat. It was not a great experience at all when you are staying at the 5 star hotel.

this time I was satisfied to stay at this hotel which I had previously complained from when I checked in until I checked out there were no obstacles at all that I faced in this hotel and I stayed until 6 nights from 23-29 December 2019. thanks for all once again I am SATISFIED

Wonderful service - the staff always greeted us with smiles - and all such a wonderful experience. A comfortable room, beautiful pool, fantastic coffee and a very informative history tour of the hotel, too

Very interesting hotel to stay in. Very strategic location, with a mall, Malioboro Street and Jogya zero point. It's blend of traditional and modern hotel I like it so much. The interior of the hotel is so ethnic, as well as variations in its cuisine, in addition to serving an outside menu, the hotel also does not forget to present its traditional menu. I really like traditional herbal medicine " beras beras ". I promise to visit there again at a different opportunity....

First experience and it was amazing. We like the place and ambiance. Heritage and unique. Warm and helpfull staff

very annoyed with the leaking bathroom. bathroom floor outside the shower area always wet because of the leaking. water heater not consistent. booked for 3 people with extra bed but everyday only gave 2 bath towels. one of the day the room service did dot replace the toilet paper that already empty and did not change the wet floor mat. linen are not white anymore and looks dirty. very far from my expectation of how phoenix hotel would be.

We arrive at the check-in time, nonetheless there was no room available and we had to wait for more than a hour in the bar with our welcome drinks. Nice staff but they could not do much more than that. Or could they? Obviously running full house we were given an upgraded room on third floor with pool view. That was good. BAD part was the transportation from the hotel to the Adisucipto Airport. Just straight on Sudirman and Adisucipto street then a turn on right. The taxi waiting there at the hotel (Blue bird group) first did not want to put meter. When asked to, instead of a 35k rupiah 7km basically straight ride decided (setting the meter) to divert towards north (we just had to go west) and then he took a big circular street. 40m on board for a 20' ride according to googlemaps at that time.

nice room like our stay before on the old days, but something annoying us when we got back at day one stay, its smell cigarettes although this is no smoking hotel. two times, that happened also for the 2nd day. the other thing that also make us disappointed is the breakfast staff that not so polite like java culture or standard 5 star hotel, it make us wondering, is it already changes the SOP? or changes management that operate the hotel? the breakfast menu also less variant and not so interested. our memories on the old days with this hotel suddenly has lost. to forgot this experience, we can just enjoy sound of java gamelan while we drink tea in the morning. hope we can have better service hotel next time in Yogyakarta, cu

I had a great experience staying at The Phoenix Hotel. They gave us a welcome drink and some traditional dessert when we came. The hotel captures the unique character and historic architectural facilities. The room is nice and clean. Breakfast has not much choices but it's acceptable. I forgot that I have placed some money in the safe, the housekeeping passed it to the Guest Officer and return the money to me. I will rate the service and honesty of the staff 10/10.

Relaxing

I was there for business trip. The room is comfortable, I got a room facing the restaurant (which I love). The Phoenix is located at the center of Yogya which such a bonus! The Breakfast was amazing, so many food choices got to think a long time to choose which one to eat. The staffs were also nice. However my concern is when I checked in, we got to wait for the room about 15-20mins which I have to back and check again with the reception. But overall it was a really nice stay.

Hotel looks very nice on the website. My room was miles from reception, the one window was frosted glass whilst the other overlooked a building mess. No bathtub....

This is our second stay in Phoenix, but the first time with my spouse. As expected, everything was impeccable! Love the stay to bits! Warmest welcomed by Cisca & the GM, Stephane Fagez upon check in, they are very courteous. The surprise in the room was awesome! very thoughtful! I believe Maya and team did the decorations beautifully. We do enjoyed our breakfast, the restaurant is comfortable with adequate personal space with magnificent cultural ambient of Jogja itself. I would not have a second thought to stay in Phoenix in the future. I would looking forward to! Regards from Bali, you guys are awesome!