The Phoenix Hotel Yogyakarta - MGallery Collection 5 stars
Customer review rating (ALL Rating) 4.2/5 38 reviews
Jl Jenderal Sudirman 9
YOGYAKARTA INTL AIRPORT At 15km / 9.32 miles - Shuttle paying
TUGU STATION At 1km / 0.62 miles
Check-in from - Check out up to
Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.
Our guest reviews
100% genuine reviews from our guestsFind out more
Beautiful hotel, lousy service
Customer review rating 1.5/5
Xavier, B. Friends - Confirmed reviews ALL
We stayed in 2 suites that were very spacious and pleasant (except for the wall right in front of our balcony). While we had booked one of the suites for 2 adults and one child, we were hit by a 30% surcharge on the room for an extra bed. Restaurant service is lousy and the same music (a 2 minutes jingle) plays in loop the whole day and turns guests mad. Business centre has no printer and there is no document scanner available. Spa is ok but a one hour treatment lasted 40 minutes and was badly executed.
Dear Xavier J., Thank you for taking the time to share your experience following your stay at The Phoenix Hotel Yogyakarta. We regret to know that you had an unpleasant stay with us. Please allow us to express our sincerest apologies for the inconvenience. We understand how disappointed you were with the extra bed matter as it's our hotel's policy to apply a charge for an extra-bed utilization. We also took notes of your displeasure about the restaurant services, business center, and SPA treatment execution. It is truly disappointing to learn the unpleasant impression you had with us and that we failed to meet your expectations about the area you have mentioned. On behalf of the Phoenix Hotel Yogyakarta, we apologize for all the disappointments. Your feedback is highly important for us. It will certainly enable us to improve the quality of our services and meet the needs of our guests better. We hope there will be another opportunity to fix our flaws and serve you better in the next future. Sincerely Yours, Rulvastina Randy General Manager
very well stay
Customer review rating 4.5/5
Elizabeth N. Families - Confirmed reviews ALL
very satisfied with hotel's provided facilties, services and staffs hospitality. Strategic location. Very nice ambience and beautiful interiors. Love to come back definitely.
Dear ELIZABETH NOVIT A., Thank you very much for sharing your feedback. We are glad to know that you had a pleasant experience with us. It's impressive to read your fantastic review about our hotel, and we are happy to know that everything provided truly lived up to your expectations. Your feedback is what travelers are looking for which is the right place to stay. Here, we pride ourselves on our services and are so glad you can feel our spirit in serving you. We surely look forward to welcoming you back for a more exceptional experience. Sincerely Yours, Rulvastina Randy General Manager
Happy days at the phoenix
TripAdvisor rating 5.0/5
andrewtengkudewio Families - TripAdvisor review
Lovely colonial hotel. At first we saw great history of the hotel. Good pool. Great room. Spacious. Gym and sauna was a treat. Foods were amazing. Overall good stay. Will soon come back here again. Thankyou phoenix.
Dear andrewtengkudewio Thank you so much for your positive review. We are happy to find that you enjoyed almost everything provided in The Phoenix Hotel Yogyakarta. Your comments are highly motivating to the entire team. We aim to always give a distinctive experience to each of our guests and we are glad that you can feel it. We definitely look forward to meeting you again here for another enjoyable experience. Sincerely Yours, Rulvastina Randy General Manager
Well located and hospitality hotel
Customer review rating 4.5/5
Popy I. Families - Confirmed reviews ALL
This hotel that make me to always stay there when we’re in jogja. The hospitality, the taste of meal and the ambience & history around hotel and also very good location.
Dear POPPY I., We would like to take this chance to thank you for taking the time to share your experience with us. It’s very nice to read your positive and valuable feedback. Thank you for highlighting our hotel atmosphere, food, and also our location in the city center. Your feedback certainly serves as an encouragement to the team as we strive to improve our quality of services and facilities from time to time. We sincerely hope to host you again in the Phoenix Hotel Yogyakarta for a more enjoyable and memorable experience. Best Regards, Rulvastina Randy General Manager
Amazing hotel !!
TripAdvisor rating 5.0/5
Asmaradhana TripAdvisor review
The staff and facilities are always top notch. They always treat me so nice and I feel at home here. The rooms are always nice and clean and the beds are so comfortable. I always recommend this hotel to friends and family while traveling and will continue to stay at thishotel. And a huge thanks to the staff always! If you need good and friendly transportation at Yogyakarta you just very easy to find Yogyakarta Asmaradhana tour and travel at TripAdvisor or Google map.
Dear Yogyakarta Asmaradhana Tour & Travel, Thank you so much for your fantastic review of us. Every word is very motivating for the entire team. We are pleased to have created an excellent experience during your stay with us. We definitely look forward to welcoming you back shortly for a more memorable experience. Best Regards, Rulvastina Randy General Manager
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