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The Phoenix Hotel Yogyakarta - MGallery Collection 5 stars

Customer review rating 4.5/5 3,449 reviews

ALLSAFE approved hotel

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The Phoenix Hotel Yogyakarta - MGallery Collection
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+ 13 Services

Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary historical activity on Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • YOGYAKARTA INTL AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Bicycles rental
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

The Phoenix Hotel Yogyakarta - MGallery Collection

Jl Jenderal Sudirman 9
55233 yogyakarta
indonesia

Tel: +62274566617

Fax: (+62)274/566856

Check-in from 14h00

Check out up to 12h00

  • By plane

    YOGYAKARTA INTL AIRPORT At 15km / 9.32 miles - Shuttle paying

  • By train

    TUGU STATION At 1km / 0.62 miles

GPS :-7.782697, 110.368393

Our accommodation(s)

Our restaurants and bars

PAPRIKA

Type of cuisine: International

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

1918'S TERRACE LOUNGE

Overlooking to the fountain yard, it offers a laid-back atmosphere with rich selection of food and beverages

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

VINO BAR

Perfectly comfortable in warm colonial ambiance, presenting a wide selection of the best wines around the world, the first in Yogyakarta, completing various beverages created by our top bartender's hands

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 300 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
The Phoenix Hotel Yogyakarta - MGallery Collection

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,449 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,195 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

We had a wonderful relaxing stay.

Customer review rating 4.5/5

Anonymous Business - 01/05/2021 Confirmed reviews ALL

The room an was clean and the bed was comfortable. The service was excellent.

Great for an overnight stay

TripAdvisor rating 5.0/5

Seaside276576 11/03/2021 TripAdvisor review

Wonderful trip back to one of my favorite hotels in this troubling time. Still a majestic hotel very safe for COVID. Limited food options but that there were delicious. Very nice check and check out experience.

Dear Seaside276576, Thank you very much for sharing your experience during your stay at The Phoenix Hotel. It is wonderful to read your review about our protocols during Covid-19 outbreak, the food and the check in also check out process. We are happy to know that everything that we provide truly lived up to your expectations. We surely look forward to welcome you back in the near future for more exceptional experience. Best Regards, Suhardi Assistant Front Office Manager

good stay

Customer review rating 4.0/5

Lorri Couples - 05/02/2021 Confirmed reviews ALL

We stayed at the Phoenix hotel when Jogja was still in a pandemic situation, so the hotel was quiet, but the service was still okay and health standards were guaranteed.

Visit heritage grandmother house

TripAdvisor rating 4.0/5

3MTour Business - 09/01/2021 TripAdvisor review

From door step entrance till backyard ... feel like 100 years ago .. ambience ... atmosphere... spiril ... soul ... really grandmother touch ...cultural javaneese tradition may find at every single detail ...

Dear 3MTour, Thank you very much for your kind feedback to us which means a lot to us. We are happy that you have enjoyed your stay at our heritage hotel, The Phoenix Hotel Yogyakarta. Once again, thank you and we definitely look forward to welcome you back very soon. Atur kinurmatan kulo, Francisca imas Soraya Room Division Manager

Well Located, Great staff

Customer review rating 4.5/5

Alex S. Friends - 05/01/2021 Confirmed reviews ALL

Wonderful helpful staff especially the front office team, Great location. However some of the wooden elements of the rooms needs a bit of varnish. Also I believed the room was clean and sanitized, would be great if there was a sign in the room stating that. That the sheets were clean, the surfaces and high touch points in the room were sanitized and the house keeping team were using proper equipment. It will give guests (or at least me) a feeling of safety which is important in today's world of travel.

nice experience

TripAdvisor rating 5.0/5

Eva2601 04/01/2021 TripAdvisor review

(+) The hotel staffs were very friendly and excellent service. I really love the ambience of the hotel and it was very clean, and they ask us about the rapid test also. (-) still need improve on the menu and taste of the food

Dear Eva2601, What a pleasant feedback you gave to us! Thank you very much for your lovely words towards our service, the ambience and the cleanliness. We are very glad to hear that you have enjoyed your stay all throughout the hotel. We are ALL Safe certified, it means the hotel is safe to visit during Covid-19 outbreak because the safety protocols are implemented. One of it is asking the health declaration or rapid test result of the guest. More, thank you for your comment on our food, we will pass it to the Food and Beverage team to improve a better performance in the future. We hope to get the opportunity to welcome you back in your next visit. Atur kinurmatan kulo, Francisca Imas Soraya Room Division Manager

Legendary hospitality

Customer review rating 4.5/5

Oma B. Solo - 01/01/2021 Confirmed reviews ALL

The Indonesian staff will go the extra mile to help guests in these difficult times of pandemic

Beautiful Heritage Hotel

Customer review rating 4.0/5

Sumantri I. Couples - 21/12/2020 Confirmed reviews ALL

I have different feeling when I stayed in this hotel. The sitting room behind the lobby is fantastic. The breakfast is not perfect but It is not important since I always love to find a traditional food when I visiting Jogja. Room and bed are nice and I can sleep well.

breakfast are so bad

Customer review rating 1.5/5

Andi S. Business - 14/12/2020 Confirmed reviews ALL

breakfast are so bad, not worthed with spending IDR 820.000/night

Highly Consistence

TripAdvisor rating 5.0/5

simonhoedoyo Business - 08/11/2020 TripAdvisor review

Have several stays before, the accomodation quality is very well maintained and the service is not decreasing even during pandemi. Yes they don't offer any buffet breakfast, but the ala carte definitely above expectation. Their room upgrading service event getting more personalized, they will surely note your preference. Good job team

Dear simonhoedoyo, Thank you for staying at The Phoenix Hotel Yogyakarta. We are delighted to read your positive words mentioning the service, the breakfast and it is our pleasure to know that you very much enjoy the room that we prepare. For your information, during Covid-19 we serve buffet breakfast sometimes and don't worry because we still able to send it to the room if requested, For having breakfast at the buffet, guest must follow the health protocols and also our staff ready to serve your food in each food stall. It is our hope to be able to welcome you back whenever your travel brings you again to Yogyakarta. Atur kinurmatan kulo, Francisca Imas Soraya Front Office Manager

Good rest

Customer review rating 4.0/5

Ardhana Families - 24/10/2020 Confirmed reviews ALL

The room is fine, clean and a bit dark in the corridor when the sun went down. Overall the hotel was great, the food also delicious and the staffs are helpful and friendly.

Dear Mrs. AR, We really appreciate the time you have taken to share your experience stay with us. It is wonderful to know that you enjoyed the room we prepared, the food and the staffs. More, thank you for your feedback about the lighting at the corridor area. We will share them all to the related department to improve our service to meet the guest satisfaction. We sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta again. Atur Kinurmatan Kulo, Front Office Manager

As Good as Could be Given the Circumstances

Customer review rating 3.5/5

Phil S. Couples - 23/10/2020 Confirmed reviews ALL

We have been staying regularly at the Phoenix for 10 years and it our favourite hotel in the whole world. Given the circumstances we were satisfied but it was obvious that there has been significant cost cutting and reduction of services.

Dear Mr. PS, Thank you very much for sharing your experience during your stay at The Phoenix Hotel. We are delighted to have you here again. The Phoenix Hotel Yogyakarta is certified ALLSAFE which means we do the safety protocols during this outbreak to ensure the guest feel safe during stay with us. More, the staffs are arranged to reduce physical contact. We do really apologize if it is not 100% reach your satisfaction. We hope everything will be fine at the soonest so we can better serve you in the future. Your feedback related to the Internet connection has been shared to the related department to give better performance for our guest. Again, thank you for putting us as a priority hotel during your visit in Yogyakarta. We surely look forward for your next stay. Atur Kinurmatan Kulo, Front Office Manager

Phoenix Hotel M Gallery

TripAdvisor rating 3.0/5

HoseaGoen 11/10/2020 TripAdvisor review

A hotel that does not deserve mgallery title. Historical yet not well maintained, dust everywhere, super small sink, low quality pillow, dirty bathroom. Fortunately, it was cheap (500,000 rupiah per night), otherwise it should be a 3 star hotel.

Dear HoseaGoen, Thank you for your feedback related to your stay at The Phoenix Hotel. We have taken note of your comments regarding the cleanliness and the bathroom issues. While about the room, we do a maintenance regularly to keep the beauty of this heritage building. We would like to express our sincere apologies as it is not meet your satisfaction. Your comment has been shared to the related department to give better performance in the future. Again, thank you and we sincerely hope to be able to welcome you back whenever your travels bring you to Yogyakarta. Atur kinurmatan kulo, Francisca Imas Soraya Front Office Manager

Not bad. Just good

Customer review rating 4.0/5

Gilang S. S. Couples - 18/09/2020 Confirmed reviews ALL

Good experience. But check in time sould be improve. Because i spend 20 minutes only for check in. But overall good. Food, room and staff are good

Dear Mr. GSS, It is wonderful to read your review about our hotel and we are happy to know that everything that we provide such as the room, the food and the staffs truly met your satisfaction. However, we regret to make you waiting on the check in process. During this outbreak situation for the safety and security reason, we need to ensure the room that you will stay is safe as we are certified ALLSAFE from Accor. We do apologize if it is not 100% reach your satisfaction. We surely look forward to welcome you back in the near future for more exceptional experience. Atur Kinurmatan Kulo, Front Office Manager

Wonderful employees

Customer review rating 5.0/5

Mary Couples - 25/03/2020 Confirmed reviews ALL

I enjoyed my stay because of the friendly and helpful employees!!

Dear Ms. Dennis L., We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit and for sharing your comments with our readers here. We were very pleased to read that you enjoyed your stay in our hotel by giving us 100 points. It is always encouraging for us to learn that our guest are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our team. This will certainly motivate them to keep up the good work. Looking forward to your next visit. Atur Kinurmatan Kulo (Javanese Greetings), Christina Maya Assistant Guest Experience Manager

well located, good breakfast

Customer review rating 4.0/5

Andi S. Business - 20/03/2020 Confirmed reviews ALL

the strategic location, good breakfast, good acceptance of the fron office staf, but inside the hotel the alley to the room is a bit complicated, when i arrive at 5.30 pm, the light at the alley hasn't already on so the alley is very dark and look scarry

Dear Mr. ASR, We would like to thank you for choosing to stay at The Phoenix Hotel during your recent visit to Yogyakarta and for sharing your comments here. We were very pleased to read that you enjoyed your stay in our hotel especially for the location, breakfast and front office. Thank you also for your comments about our hotel landscape and lighting. We try our best to escort every check in guest to the room to avoid confusion of our unique landscape. Your kind words have been passed on to our team. This will certainly motivate them to keep up the good work. Looking forward to your next visit. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Historic Hotel with Excellent Service

Customer review rating 4.0/5

Yanah Families - 18/03/2020 Confirmed reviews ALL

Stayed for 3 nights at The Phoenix Hotel. Checked-in was excellent. We were given welcome drinks and maps if we would like to tour the city while waiting for our rooms to be ready since we flew in quite early. The breakfast were good, got a few mosquito bites during breakfast but not complaining. The chefs and servers were so friendly and courteous. The rooms are a bit too small for my opinion, washroom abit rundown but again... not complaining. Emailed the hotel to request for complimentary room upgrade since I'm an le accorhotel member, unfortunately the hotel were not able to grant our request, we would love to have a poolview though. We did enjoy the pool and our massage at the spa. Overall, we really enjoyed our stay at the hotel. Still waiting for points to be credited to my account. Thank you!

Dear Ms. SFR, We very much appreciate your comments regarding your stay at the The Phoenix Hotel Yogyakarta - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we have credited your points on your departure day, but it may needs up to 7 days. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Great place to stay in Yogyakarta

Customer review rating 4.5/5

Rick Couples - 17/03/2020 Confirmed reviews ALL

We had a beautiful room -- very clean and with all the facilities we needed -- as well as several very tasty meals during our stay at the Phoenix. The staff were friendly and helpful, and overall we had a great time. The hotel's central location is yet another point in its favor -- though there's no need to walk anywhere, as reliable Bluebird taxis are always available, and they're very good value for money. There was one minor problem in the hotel with noise -- it hosted a wedding one Sunday morning that began before 7 a.m. and went on for hours. It was a very boisterous affair, with loud music and raucous singing. While we wish the happy couple all the best, we also wish they hadn't made quite so much noise so early in the morning!

Dear Mr. AN, Thank you very much for staying with The Phoenix Hotel Yogyakarta on your recent stay in Yogyakarta. While I am truly pleased to read that you found your overall stay was fine, it is also sad to know that you were very disturbed with the wedding reception in Sunday morning. We value our feedback from our each guest for our improvements. We definitely will share this feedback to the department concern. In the meantime, should you have a plan to visit us again, please let us know. Atur Kinurmatan Kulo (Javanese Greetings), Assistant Guest Experience Manager

Good experience

Customer review rating 5.0/5

Kelvyn Friends - 12/03/2020 Confirmed reviews ALL

Had a lovely time.

Dear Mr. KDS, Thank you for review regarding your stay at our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I believe it will encourage us to maintain our best service to every guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Atur kinurmatan kulo(Javanese Greetings), Assistant Guest Experience Manager

Nice and relaxed

Customer review rating 4.5/5

Dimas R. A. F. Business - 09/03/2020 Confirmed reviews ALL

Room is old but tidy. Cuisine is nice. Only note in the bathroom: toilet seat was loose

Dear Mr. DR, Thank you so much for giving us review after your stay with us. I am sorry to read your disappointment with our hotel. Please accept our apologies for not being up to your expectations. We shall work hard to rectify the weaknesses you point out. We hope to get a chance to serve you better in the future. Atur kinurmatan kulo (Javanese greeting), Assistant Guest Experience Manager

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