Novotel Suites Yogyakarta Malioboro Hotel 4 stars

Enjoyable

I stayed with family for one night but the experience is long term. I enjoyed the stay. Very recommended to stay without driving. Problem is parking area is limited and Malioboro street is always crowd. Other than that I will stay again with Novotel Suites.

So disappointed with the check-in process from the front desk team because the room was not available yet. Plus inconvenience & unhelpful from the frontline team - difficulty to get a car-parking space and to access to the hotel lobby because they allowed a driver to park the car literally in front of the lobby on the opposite direction which blocks other guests to drive in and out and at that time after check-out; I was in a hurry to get to the airport and almost late because of the waiting. But two-thumbs up for the food and beverages team (during breakfast).

We really enjoy our stay in Novotel Suites Yogyakarta Malioboro. All is good, nice, and well done. The check in and check out procedures are, the finest. However, I got some suggestions: 1. Please ask a room boy to follow us when entering the hotel room for the first time. Ask him to explain all the features of the room in detail (well, not all hotels' room features works the same) as well as where we can find towels, mats, safes etc. In our experience, we didn't find a mat in our room, and we had to ask by phone (and then the mat delivered by the room service). I also couldn't wear the slippers provided by the hotel because they were too small. So I think a room boy as a companion will be very helpful when first entering the room, with or without being asked to bring the luggage. 2. The coffee! Yes, the 10th floor coffee shop's open hour is way too late. I wish I can sip a cup of hi-quality coffee (yes, you got that on your 10th floor coffee shop by the pool) in the morning just after breakfast hour. But, unfortunately, I have to wait until 11 pm (an hour before check out) just for a cup of joe. The coffee served in breakfast, not good at all, as well as in the room. 3. The most challenging activity while I stayed in Novotel is: vaping. Yes, this is awful. I'm unable to vape at all in my room or in the corridor or anywhere else in the whole floor. I got to drag my self to the 10th floor just to enjoy my vape. Yes, I know, I choose non-smoking room. But as you know, vape is totally different from cigarette (smoking). I suggest you made available the vaping room at least somewhere on every floor, or you can just make it possible for vapers to vape in the hotel room, since it's not harmful and not as smell as cigarettes. Overall we have a very nice experience with Novotel. And yes, I'll recommend Novotel to our colleagues, family members, and friends. Thank you. Kindest regards, FW Barma

Bad services event the duty manager already now that we are member platinum accor, they keep say already do the best but they only upgrade me 1 room from 2 room that i booked, welcome drink only give once and don't have executive lounge , they give me 2 room with smoking room only treat with ozone but the smoke smell is still have and the sliding door is jammed and the staff is no polite serve us with no choice they dont treat me well as platinum member , i am so dissappointed when i inly request late check out until 2-3 Pm , duty manager keep call me check out at 12:30pm , i've never treat like this, they don't want know about my parents need bed for take a rest before we go back to Semarang by car and my 2 childreen is still have online class. The duty manager keep call me to move into 1 room , i can't imagine how can they treat platinum member like that???? We pay expensive for the member fee !!!! Please treat us well!!! For you now the room have many mosquito and the pillow smell bad , no pillow cover protection , there is smell somebody sweat smell no good, and the towell smell no good and can not absorb water hotel changed the brand of the towell from accor standard dan the pillow too !!!! They think they still have many customer from goverment project and keep arrogant. And goverment project give their employee for free so nobody complain , but we are platinum member pay the cost for membership, please consider and apreaciate platinum member !!!!