Dear Bapak Werdana D. Z., Thank you for continuing to choose Novotel Suites Yogyakarta Malioboro over the years. It truly means a lot to know that each visit brings new positive surprises and that our team continues to make you feel so well cared for. Your words about our team going the extra mile, always with a smile, are especially rewarding. We will gladly share your appreciation with Arik, Lulu, Zalfa, and Dinta from Front Office, as well as Reza, Bagas, and Upay from F&B. They will be delighted to know that their efforts have made such a lasting impression on you. We are also glad our team could assist with your non-smoking room preference and help make your stay more comfortable. Thank you for your continued trust as an ALL Platinum member and for recognizing the efforts of our colleagues across the hotel. We look forward to welcoming you and your family back for many more excellent stays in Yogyakarta! Warm regards, Fitria A. Front Office Manager

Dear Ibu Monica, Thank you for choosing Novotel Suites Yogyakarta Malioboro for your family stay and for sharing your feedback with us. We are pleased to know that you enjoyed our central location in the heart of Malioboro and had a satisfying stay with your family. We also appreciate your comments regarding ease of access and Wi-Fi speed. We understand how important convenient access and a reliable internet connection are to a comfortable stay, and we will share your feedback with the relevant teams for further review. Thank you for your valuable input. We hope to welcome you and your family back for an even more enjoyable experience in Yogyakarta. Warm regards, Fitria A. Front Office Manager

Dear Bapak H. S., Thank you for sharing such a wonderful review. We are truly delighted to know that your stay with us stood out, especially compared with your experiences at other 4-star and 5-star hotels. It is lovely to hear that you enjoyed your Junior Suite, the thoughtful welcome amenities, and the personal touches prepared for you. We are also pleased that our Security and Front Office teams helped make your arrival welcoming and your stay comfortable. Your kind words mean a great deal to our entire team. We also appreciate your feedback on the breakfast selection and our sustainability efforts. Your comments are valuable as we continue to improve our guest experience. Thank you for your trust in Novotel Suites Yogyakarta Malioboro and for your kind recommendation. We look forward to welcoming you back for another memorable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak Bagus A., Thank you for choosing Novotel Suites Yogyakarta Malioboro for your family stay and for sharing your experience with us. We are delighted that our location made it easy for you and your family to explore Malioboro Street on foot and enjoy the many experiences around the area. It is also wonderful to know that you were pleased with the room cleanliness, especially the bathroom. We appreciate your recognition of our sustainability efforts, including reducing single-use plastic and separating waste. Your support encourages us to continue making thoughtful choices for a more sustainable stay. Thank you for your recommendation. We look forward to welcoming you and your family back to Yogyakarta! Warm regards, Fitria A. Front Office Manager

Dear Chong H. N., Thank you for choosing Novotel Suites Yogyakarta Malioboro for your five-night stay and for sharing your thoughtful feedback. We are pleased to know that you enjoyed our spacious and comfortable rooms, clean interiors, gym facilities, and strategic location. We understand that the road closures around Malioboro from 17.00-22.00 can sometimes make Gojek pick-ups and drop-offs inconvenient. For your next visit, you may wish to arrange transportation in advance through our hotel's third-party transportation service. Alternatively, you can set your pick-up or drop-off point at Krisna Oleh-Oleh Nusantara, which is just a one-minute walk from our hotel down to the Lower Ground (LG) basement. This is a convenient alternative commonly used by locals when the road is closed. We also apologize for the occasion when towels were not replenished after room cleaning. Your feedback regarding the breakfast variety, particularly the international selections, will be shared with our F&B team for consideration. Thank you for recognizing our sustainability efforts and for sharing your suggestions. We hope to welcome you and your partner back to Yogyakarta for another comfortable and enjoyable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak Dedi S., Thank you for sharing such a wonderful review following your family stay at Novotel Suites Yogyakarta Malioboro. We are delighted that you enjoyed our convenient location near Jalan Malioboro, the spacious rooms, and our delicious food. It is especially rewarding to know that Zalfa made your stay more memorable through her friendly and excellent service. We will be sure to share your kind words with her, as recognition like yours means a great deal to our team. We are also grateful that you appreciated the various aspects of your stay, including our facilities, dining experiences, and sustainability initiatives. We look forward to welcoming you and your family back to Yogyakarta. We hope your next visit brings more wonderful moments, warm hospitality, and another reason to return! Warm regards, Fitria A. Front Office Manager

Dear Bapak Leon B., Thank you for sharing your feedback following your family stay at Novotel Suites Yogyakarta Malioboro. We are delighted that our central location made it easy for you and your family to explore the area and enjoy the convenience of being close to the places you wanted to visit. We are also pleased that you enjoyed our breakfast selection. At the same time, we appreciate your feedback on your overall experience. We understand that there is still room for us to improve, and your feedback encourages us to continue working towards a more comfortable and enjoyable stay for our guests. We hope to have another opportunity to welcome you and your family back to Yogyakarta and create an even better experience for you. Warm regards, Fitria A. Front Office Manager

Dear Bapak Aiman K., Thank you for sharing your positive feedback with us. We are delighted to know that you enjoyed our convenient location, attentive team, and especially the quick service provided by our 24-hour room service. We are also pleased that Raihan made a positive impression during your stay. We will certainly share your kind recognition with him and the team. At the same time, we appreciate your honest comments regarding the condition and maintenance of the bathroom. Your feedback is valuable to us, and we will share it with our relevant team for further attention and improvement. It is wonderful to hear that you appreciated our sustainability efforts, particularly the use of glass bottles. We truly value your support and hope to welcome you back to Novotel Suites Yogyakarta Malioboro for another pleasant stay. Warm regards, Fitria A. Front Office Manager

Dear Ibu Ari G. M., Thank you for sharing such a thoughtful review following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to know that you enjoyed our convenient location, comfortable and clean accommodation, and the friendly service provided by our team. It is especially rewarding to hear that our sustainability initiatives, from waste separation and food-waste reduction to refillable amenities, bicycle facilities, and support for local products and businesses, made a positive impression during your stay. We are also pleased to know that Ibu Agrip, Ibu Prita, and Ibu Ai contributed to making your experience more enjoyable. We will certainly share your kind recognition with them and the rest of our team. Your appreciation encourages us to continue creating comfortable stays while making meaningful efforts toward more sustainable hospitality. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another pleasant stay. Warm regards, Fitria A. Front Office Manager

Dear Ibu Megawati, Thank you for choosing Novotel Suites Yogyakarta Malioboro for your family stay and for sharing your wonderful feedback with us. We are delighted to know that you enjoyed our spacious, clean, and comfortable rooms, as well as the service provided by our Reception, Housekeeping, F&B, and overall team. It is also great to hear that our location, just steps away from Malioboro Street, made your stay more convenient. We sincerely apologize for the used eyelid tape you found attached to the bathroom wall. We appreciate you bringing this to our attention, and we will remind our Housekeeping team to pay closer attention to small details during their room inspections. Thank you once again for your kind words and valuable feedback. We look forward to welcoming you and your family back for another enjoyable stay in Yogyakarta. Warm regards, Fitria A. Front Office Manager

Dear Bapak M. A. B. M. Z., Thank you for sharing your detailed feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are pleased to know that you appreciated our convenient location near Malioboro Street, as well as the Wi-Fi and your arrival and departure experience. We sincerely apologize for the inconvenience caused by the leaking faucet and the damp floor in your room. We also regret that the presence of mosquitoes affected your comfort. While our team attended to the faucet, we understand that the remaining dampness and the lack of a room replacement did not meet your expectations. We have shared your feedback with the relevant teams for closer attention and follow-up. We also appreciate your comments regarding the breakfast selection and the taste of our local dishes. Your feedback will be shared with our F&B team as we continue to improve our offerings. Thank you once again for helping us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Warm regards, Fitria A. Front Office Manager

Dear Bapak G. B., Thank you for sharing your detailed feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are pleased to know that you appreciated our strategic location and found our F&B offerings are satisfactory. We sincerely apologize for the shortcomings you experienced, particularly the yellowish stain on the towel during your first day. This does not reflect the cleanliness standards we strive to maintain, and we have shared your feedback with our Housekeeping team for closer attention. We also regret that your arrival experience did not meet your expectations. We understand your concern regarding the early check-in request and the information provided about our breakfast and hotel facilities. We will reinforce our arrival and check-in procedures with the team to ensure that important information is communicated more consistently. As a valued ALL Platinum member, we regret that the recognition and welcome amenity did not feel as expected. Regarding the room upgrade, we sincerely apologize that we could only provide a one-level upgrade during your stay due to the hotel being fully booked. We appreciate your understanding and will continue to do our best to provide the most appropriate recognition within availability. Your feedback regarding the WiFi speed and fitness centre is also appreciated and will be shared with the relevant teams for further review. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a smoother and more satisfying experience. Warm regards, Fitria A. Front Office Manager

Dear Ibu S., Thank you for choosing Novotel Suites Yogyakarta Malioboro and for sharing your positive feedback with us. We are pleased to know that you found your stay comfortable and enjoyed your time with us. Your kind feedback is truly appreciated and will encourage our team to continue providing a pleasant experience for every guest. We look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another comfortable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak E., Thank you for sharing your feedback following your business stay at Novotel Suites Yogyakarta Malioboro. We appreciate your comments on the TV channels. We are pleased to know that the experience improved after the programme update, and we are glad that the adjustment helped make your stay more enjoyable. It is also encouraging to know that you had a positive experience with our accommodation, cleanliness, breakfast, team, WiFi, and overall services. Thank you once again for your feedback. We look forward to welcoming you back and providing you with an even better experience. Warm regards, Fitria A. Front Office Manager

Dear Bapak B. T., Thank you for sharing your feedback following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to know that you found our location restful and convenient, and that the service from our team contributed positively to your experience. It is especially wonderful to hear that you enjoyed our breakfast and that you felt well looked after by everyone on the team. We also appreciate your feedback regarding our sustainability efforts. We would be grateful if you could share which aspects of our sustainability initiatives did not fully meet your expectations. Your insights would help us better understand your perspective and identify areas where we can improve. Thank you once again for your valuable feedback. We hope to welcome you back to Yogyakarta and continue providing you with a pleasant and comfortable stay. Warm regards, Fitria A. Front Office Manager

Dear Bapak M. H. J., Thank you very much for your kind review and recommendation following your stay at Novotel Suites Yogyakarta Malioboro. We are delighted to know that you had a comfortable stay and appreciated the friendliness of our team and our convenient location in the heart of Yogyakarta. Your positive feedback is a wonderful encouragement for our colleagues, and we are grateful for your recommendation to fellow travelers visiting Jogja. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Fitria A. Front Office Manager

Dear Ibu Judith K., Thank you for taking the time to share such detailed feedback following your family stay at Novotel Suites Yogyakarta Malioboro. We are pleased to know that you appreciated our convenient location near the train station, the comfortable room size, and especially the prompt and friendly response from our team. Your kind words about our colleagues are truly appreciated. We sincerely apologize that the view from your room was not as expected and that the humming sound from the neighboring building affected your comfort. We would like to share that we are currently working closely with the mall management on a project to help reduce the humming sound. The project is currently in progress, and we truly appreciate your feedback as it helps us continue to address this matter. We also appreciate your thoughtful suggestions regarding the rooftop swimming pool, particularly the glare during sunrise and sunset and the heat during the day. We will share these observations with the relevant team for consideration as we continue to improve our facilities and guest experience. Thank you once again for your valuable feedback and for recognizing the responsiveness of our team. We hope to welcome you and your family back in the future and provide an even more comfortable experience. Warm regards, Fitria A. Front Office Manager

Dear Ms. Beng N. T., Thank you so much for taking the time to share your lovely feedback and for choosing Novotel Suites Yogyakarta Malioboro. We are truly pleased to hear that you enjoyed our strategic location near Malioboro Street. Being surrounded by a variety of souvenir and batik shops makes it easy for our guests to explore the local culture, do some shopping, and experience the lively atmosphere of Yogyakarta right from our doorstep. We are also happy to know that the hotel's proximity to Tugu Train Station was convenient for your journey, especially with the train connection to the airport. We understand how important easy transportation access can be when traveling, and we are glad that our location helped make your trip more comfortable and convenient. Your kind feedback means a great deal to our team. We hope that your stay with us was enjoyable and that you were able to make the most of your time in Yogyakarta. Thank you once again for staying with us. It was our pleasure to welcome you, and we sincerely look forward to welcoming you back to Novotel Suites Yogyakarta Malioboro for another memorable stay. Warmest regards, Chandra Duty Manager

Dear Mr. Budi D. S., Thank you so much for sharing your feedback and for staying with us again at Novotel Suites Yogyakarta Malioboro. We are delighted to hear that you had a good stay this time and that you continue to love our convenient location. It is always a pleasure to welcome our returning guests, and we truly appreciate your continued trust and support. We hope to welcome you back again soon and make your next stay in Yogyakarta just as enjoyable. Warmest regards, Chandra Duty Manager