Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.2/5 1,613 reviews

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Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,613 reviews

Customer review rating 5.0/5

Tomas S. Couples - Confirmed reviews ALL

We had couple staycation. My last-minute booking was handled very well, checkin was smooth and fast and room was full-of-love decorated. Don and Noorul went extra mile and we were nicely wowed. Zee at the bar was also nice and took care of us. Room was cozy with nice view and breakfast tasty. We will definitely be back!

Dear Tomas, Thank you for your kind words regarding your recent stay at Novotel Singapore on Stevens. It is lovely to learn that our team, including Don, Noorul, and Zee, contributed to your enjoyable experience. We take pride in providing a welcoming atmosphere and appreciate your recognition of our hospitality and cozy accommodations. We look forward to welcoming you back for another delightful stay in the future. Best regards, Piotr Kupiec General Manager

Customer review rating 3.5/5

Mohahed M. L. Families - Confirmed reviews ALL

Good experience 7/10

Customer review rating 4.0/5

Andrew T. M. Business - Confirmed reviews ALL

Good value for money, nice restaurant, including a "fast in, fast out" option, great gym!

Dear Valued Guest, Thank you for your positive feedback regarding your recent stay at Novotel Singapore on Stevens. We are delighted to hear that you found our location convenient and enjoyed our dining options, as well as the gym facilities. Your satisfaction is our priority, and we appreciate you highlighting these aspects of your experience. I am truly sorry to learn that your check-in experience was not pleasant. We understand how important a smooth and welcoming arrival is, and I regret that we fell short on this occasion. Please be assured that we have reviewed your feedback with the team to reinforce our service standards and improve efficiency during peak periods. Your experience is not reflective of the level of hospitality we strive to deliver. We sincerely hope to have the opportunity to welcome you back and provide you with a seamless experience. Best regards, Piotr Kupiec General Manager

Customer review rating 2.5/5

Bharathi R. S. Business - Confirmed reviews ALL

Check In took a long time almost 45mins - 1hour. Food choices were limited

Dear Valued Guest, Thank you for your feedback regarding your recent stay at Novotel Singapore on Stevens. I appreciate your comments about our location and the comfort of your accommodation. I regret to hear that your check-in experience was prolonged and that you found the food options limited. Your observations are valuable as they help us identify areas for improvement in our service delivery and offerings. Our guest experience is our priority and we hope to have the opportunity to welcome you back to our hotel. Sincerely, Piotr Kupiec General Manager

Customer review rating 3.0/5

Stephen S. K. Business - Confirmed reviews ALL

4 days work trip Lounge staff and breakfast staff are good. Reception and check in not Accor level Check in wait time 30-45mins. Same as last time. Lucky eventually was taken upstairs to check in. The trained reply of I will inform my manager that they gave last time Room not ready. I happy to wait in lounge. But then they quickly got me a room. I went to work That night no air conditioner. Didn’t sleep the whole night. And neighbour was having a big night with his lady also. So first night disaster zero sleep After that was ok. Cleaning staff knew about the ‘activity’ in other room. Engineer sent to fix air conditioner Cleaning only done every alternate day which on a short stay you really feel it. On a long stay it would be fine. But rules are rules. When I come alone I will probably stay again cos of location or try another next time. With family I wouldn’t cos my wife and kid wouldn’t like to deal with this Ask reception can I get ice from the bar. No you can’t. I said there is no staff there can you help. No I can’t Singapore service is lower than other countries we know that. But accor is usually the balancing cos of their training. But not in this case. A shame as it’s the first point for your hotel

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Singapore on Stevens. I appreciate your insights, as they are valuable in helping us understand our guests' experiences and expectations. I am pleased to hear that you found our location convenient and our team at the Premier lounge and breakfast team at Food Exchange provided you with good service. However, I sincerely regret to learn we fell short in other areas which you have kindly brought to our attention. Your feedback has been duly noted, and I assure you that we will be reviewing our processes for improvements to be made. Rest assured, providing a comfortable and restful environment for our guests is a priority for us, Thank you once again for your feedback. I hope you will consider staying with us again, and we look forward to welcoming you back. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 840 reviews 8.4/10 Location
  • 1,299 reviews 7.2/10 Room
  • 1,852 reviews 7.2/10 Service
  • 18 reviews 8/10 WiFi
  • 601 reviews 6.6/10 Cleanliness
  • 586 reviews 7.5/10 Food
  • 407 reviews 6.9/10 Breakfast
  • 229 reviews 9.5/10 Pool

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