Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.2/5 1,623 reviews

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Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,623 reviews

Customer review rating 2.5/5

Lorna K. Families - Confirmed reviews ALL

During my stay, the holder with the toothbrush set was accidentally pushed over and it broke. Im surpirised that a fragile thing could be easily broken and the broken pieces could have hurt my kids or anyone else. We reported this matter to the hotel but we were forced to pay for the damage which amounted to approx. Sgd86 after service charge and taxes. Im rather disapppointed that this utem whixh can be pushed over easily without any non slip mat and worse could be broken easily. Do look into alternative holders. Overall this has left a bitter experiemce with our stay here as this minor damage could not be waived on account of gold membership with Accor.

Customer review rating 5.0/5

Gowreetharan S. Families - Confirmed reviews ALL

The experience was amazing, the staff were extremely helpful and friendly especially deepika at the front desk

Dear Valued Guest, Thank you for your kind words regarding your recent say with us. We are delighted to hear you found our staff, particularly Deepika at the front desk, to be helpful and friendly. Your feedback is valuable to us, and it motivates our team to continue delivering exceptional service to all our guests. We look forward to welcoming you back soon. Best regards, Piotr Kupiec General Manager

Customer review rating 4.5/5

Wim L. Business - Confirmed reviews ALL

Sabrina ensures a warm welcome in the Premium Lounge. The breakfast has a wide variety and large seating area.

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team, particularly Sabrina from our Premier Lounge, made your experience memorable with her warm and genuine hospitality. It is also wonderful to know you enjoyed our breakfast variety and the spacious seating in the restaurant. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Customer review rating 0.5/5

Abhishek S. Families - Confirmed reviews ALL

I booked 3 rooms at the hotel (508 - 509 under Family offer and 802) from 14 Mar - 19 Mar. During check out, when the bill was prepared, we clearly highlighted that there appears to be an overcharge on the final bill. Since we were leaving for the airport, the front desk staff along with Ms. Lui Verone assured us to settle for the time being and the hotel will check later and respond to us. Believing in the high standards of Accor and my past experience as Platinum and Gold ALL member, I settled in full. We did receive an email from Ms. Lui Verone the next day on 20 March highlighting that the discrepancy was on account of breakfast being added. To which I clarified on 21 Mar, that this was a duplicate charge as all breakfast charges were also separately paid for at the front desk. The discrepancy was approximately SGD 108 which is exactly the cost of breakfast for 4 pax for a single day. Subsequent to my response on 21 Mar, a total of 4 follow-up emails were sent to Ms. Lui Verone (on 23 Mar, 25 Mar, 26 Mar and 06 Apr) with a copy to the property id (h9…). Not a single of the 5 emails was either acknowledged or responded to by the hotel staff. This has been the most disappointing experience for me at an Accor property. I am being patient here, and I am sharing this negative review on the internal NPS survey. I have personally worked with the ALL team at the Paris HQ, and I know these are not the standards that Accor aspires to.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologise for the inconveniences you experienced during your check-out process and the subsequent lack of communication regarding the billing discrepancy. It is concerning to learn there was a lack of response from our team following your inquiries. Please be assured it is our policy to address billing concerns promptly and efficiently, and I regret that this was not your experience. Your trust in our hotel, particularly as a valued ALL member, is something we take very seriously. The issue you raised regarding the duplicate breakfast charge is certainly not the level of service we aspire to provide. I appreciate you bringing this to our attention, the adjustments have been made and the refund is currently in process. Please allow approximately 21 days for the refund to come through, the duration will typically be dependent on your issuing bank. We will continue to reinforce our commitment on effective communication and resolution of guest concerns. It is essential for us to learn from such situations to enhance our service quality in the future. Your feedback is valuable to us, as it helps us improve our operations and processes. I would like to thank you once again for your patience and understanding, and I hope to have the opportunity to regain your trust in the future. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 4.0/5

Michael B. Business - Confirmed reviews ALL

All good from checking in to check out.

Dear Valued Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear you enjoyed our prime location and your experience from arrival till departure was seamless. Your positive feedback is a great source of motivation for our team, and we look forward to welcoming you back in the future. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 850 reviews 8.3/10 Location
  • 1,315 reviews 7.4/10 Room
  • 1,913 reviews 7.2/10 Service
  • 15 reviews 8.3/10 WiFi
  • 612 reviews 6.5/10 Cleanliness
  • 424 reviews 7.1/10 Breakfast
  • 233 reviews 9.5/10 Pool
  • 85 reviews 8.9/10 Wellness Area

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