Dear Helen, Thank you very much for your kind review and for choosing Mercure Bydgoszcz Sepia for your second stay. We are delighted to hear that everything was once again to your satisfaction and that you found our staff very friendly. It is wonderful to know that you would choose to stay with us again. We look forward to welcoming you back to Bydgoszcz! Best regards, Jakub Fetter General Manager

Dear Asser, Thank you very much for your wonderful review and for the perfect score. We are delighted to hear that you enjoyed your stay and that our location, service and cleanliness met your expectations. Being just a few minutes’ walk from the city centre is certainly one of the advantages of staying with us, and we are glad you found it so convenient. Thank you for choosing Mercure Bydgoszcz Sepia and for sharing your experience. We hope to have the pleasure of welcoming you and your partner back to Bydgoszcz in the future. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Ms. Agnieszka, Thank you for taking the time to share your feedback following your family stay at Mercure Bydgoszcz Sepia. We are delighted that you enjoyed our central location and found the hotel lovely, with a clean and comfortable room. It is also great to hear that you appreciated the breakfast selection and the overall service. We do appreciate your comment regarding the breakfast price. We understand that value for money is an important part of the overall experience, and your feedback will be taken into consideration. Thank you once again for your kind words and valuable feedback. We hope to have the pleasure of welcoming you and your family back to Bydgoszcz. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Michael, Thank you very much for your wonderful review and for the perfect score. It is a real pleasure to read that you had such a great stay and that you appreciated the attentiveness of our team, the cleanliness of your room and our central location. Knowing that every aspect of your stay received the highest rating is a great recognition for the whole team. We are also pleased that you enjoyed our breakfast and were satisfied with the value for money and Wi-Fi. We hope to have the pleasure of welcoming you back to Mercure Bydgoszcz Sepia during your next visit to Bydgoszcz. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Barbara, Thank you very much for taking the time to share your wonderful feedback and for awarding Mercure Bydgoszcz Sepia the highest overall rating. We are delighted to know that you enjoyed your stay and appreciated the comfort of our beds and bedding, the cleanliness and organization of your room, the friendliness of our reception team, and the individually controlled air conditioning. It is very rewarding to know that these details contributed to a pleasant experience. We also appreciate your comment regarding the Wi-Fi connection. We sincerely apologize for the inconvenience. We are currently upgrading our Wi-Fi infrastructure by installing new, more powerful routers throughout the hotel, which will significantly improve both the coverage and the connection stability. Thank you once again for your valuable feedback. We look forward to welcoming you back to Mercure Bydgoszcz Sepia on your next visit to Bydgoszcz. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Stephen, Thank you for taking the time to share your feedback following your stay at Mercure Bydgoszcz Sepia. We are pleased to know that you found your stay comfortable and appreciated our location, as well as the high standards of our accommodation, cleanliness, team service, and check-in and check-out experience. We are sorry, however, that the parking layout and Wi-Fi quality affected your overall impression. As our hotel is located in the very heart of Bydgoszcz, the available parking space is naturally limited. Nevertheless, we understand that maneuvering may have been challenging. We sincerely apologize for the poor Wi-Fi connection in your room. We are currently upgrading our network infrastructure by installing new, more powerful Wi-Fi routers throughout the hotel. This investment is intended to significantly improve both the coverage and the connection speed, especially for guests travelling on business. We truly hope you will reconsider staying with us during your next visit to Bydgoszcz. We would be delighted to have another opportunity to provide you with the experience you expect from Mercure. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. Adrian, Thank you very much for taking the time to share your feedback following your stay at Mercure Bydgoszcz Sepia. We are delighted to know that you had a great stay and appreciated our convenient location, comfortable accommodation, and the cleanliness of your room. It is also wonderful to hear that our breakfast, team, Wi-Fi, and overall service met your expectations. Thank you as well for your positive assessment of our sustainability efforts. We are committed to providing a comfortable stay while continuously improving our environmental practices. We noticed that you rated the value for money slightly lower than the other aspects of your stay. We hope that during your next visit we will be able to earn your highest score in this category as well. We look forward to welcoming you back to Mercure Bydgoszcz Sepia on your next trip to Bydgoszcz. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. Pawel, Thank you for taking the time to share your feedback following your stay at Mercure Bydgoszcz Sepia. We are pleased to hear that you appreciated the cleanliness of the hotel, the service provided by our team, and the opportunity to spend some relaxing time on the terrace. We were also especially happy to read your kind words about our new receptionist. We will gladly pass on your encouragement and best wishes to her—it will certainly mean a great deal as she begins her journey with our team. We are sorry that we were unable to offer you a late check-out. We always do our best to accommodate such requests, especially for our ALL Gold members, but unfortunately this depends on the hotel's occupancy and the preparation of rooms for arriving guests. Thank you as well for your comments regarding the room size and value for money. We hope that during your next stay we will be able to provide an experience worthy of an even higher rating. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mr. George, thank you very much for your amazing review and for awarding us the highest possible rating. We are truly delighted to know that your stay was excellent and that every aspect of your visit, from the accommodation and cleanliness to breakfast, our team, and overall value, met your expectations. Your kind words and perfect scores are a wonderful reward for our entire team and motivate us to continue providing exceptional service to all our guests. Thank you for your trust and for being a member of the ALL loyalty programme. We look forward to welcoming you back to Mercure Bydgoszcz Sepia on your next visit to Bydgoszcz. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Ms. Elzbieta, thank you very much for your wonderful review, your highest rating, and above all, for choosing Mercure Bydgoszcz Sepia so regularly for both your business and personal stays. It means a great deal to us to know that you feel at home whenever you stay with us. We are delighted that you consistently appreciate the friendliness and helpfulness of our team, the cleanliness of the hotel, our convenient location, and the quality of our breakfast. Your continued trust and loyalty are the greatest compliments we could receive. Thank you for being our returning Guest — we are always very happy to welcome you back. We look forward to seeing you again soon at Mercure Bydgoszcz Sepia. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Mrs. C., Thank you very much for your wonderful review and for awarding us a perfect score. We are truly delighted to know that you had such an enjoyable stay at Mercure Bydgoszcz Sepia. It is especially rewarding to read that you felt warmly welcomed by our team and that you found your room comfortable and enjoyable. Your kind words are the greatest recognition for our staff, who strive every day to make each guest feel at home. We also appreciate your feedback regarding the Wi-Fi speed. Thank you for bringing this to our attention. We will pass your comments on to our technical team, as we are continuously working to improve the quality of our services. The most rewarding part of your review is knowing that you "can't wait to come back." We are already looking forward to welcoming you again and making your next stay just as memorable. Kind regards, Mercure Bydgoszcz Sepia Team

Dear Guest, thank you for sharing your honest feedback. We appreciate your observation and agree that our hotel has a strong business character due to the profile of many of our guests and services. At the same time, thanks to our location in the very heart of Bydgoszcz, just steps away from the Old Town, Opera House, restaurants and main attractions, we also believe it is a great place for a city break and exploring the city. We are pleased that you appreciated the cleanliness, comfort and convenient booking process, and we thank you as well for your comments regarding the atmosphere and breakfast selection. Your feedback is very valuable to us and helps us continue improving the guest experience for both business and leisure travellers. We hope to have the opportunity to welcome you again in the future. Mercure Bydgoszcz Sepia Team

Dear Agata, thank you for your wonderful review and kind recommendation. We’re delighted that you enjoyed our location, breakfast, comfortable rooms, and the service provided by our team. We look forward to welcoming you back soon! Mercure Bydgoszcz Sepia Team

Dear Katherine, Thank you for choosing Hotel Mercure Bydgoszcz Sepia and for sharing your feedback. We’re glad to hear that your room met your needs and that our reception team made a positive impression during your stay. We hope you had a great time at the speedway match and would be delighted to welcome you back on your next visit to Bydgoszcz – perhaps with an opportunity to enjoy more of our facilities. Kind regards, Zespół Mercure Bydgoszcz Sepia

ear Jessika, thank you very much for your wonderful and detailed review, as well as for awarding us the highest score. We are truly delighted to hear that your stay at Mercure Bydgoszcz Sepia was such a fantastic experience from start to finish. It is especially rewarding to know that our team made such a positive impression during your check-in. Your kind words about their warmth, attentiveness, and genuine care mean a lot to us and will be gladly shared with the entire staff. We are also very pleased that, as a new member of the ALL Accor Live Limitless program, you enjoyed the additional benefits and special touches. Creating memorable experiences for our guests is always our top priority. Thank you as well for highlighting our central location—it’s great to know it made exploring Bydgoszcz easy and enjoyable for you. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again soon. Best regards, Zespół Mercure Bydgoszcz Sepia