Hotel Mercure Bydgoszcz Sepia 4 stars

Customer review rating (ALL Rating) 4.7/5 929 reviews

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Hotel Mercure Bydgoszcz Sepia - Image 1
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Marszalka Focha 20, 85070 BYDGOSZCZ, Poland

Description

Hotel extras

  • Hotel in the downtown area opposite Opera Nova

  • Modern rooms with glass shower cubicles

  • Fitness Area / 24-Hour Sauna

  • Roof terrace restaurant with views over Bydgoszcz

  • Green Key certification

Our accommodation(s)

Hotel location

Hotel Mercure Bydgoszcz Sepia

Marszalka Focha 20
85070 BYDGOSZCZ
Poland

GPS:53.124749, 17.99959

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOCHA 20

Great food and aromatic wine are a passion we share with our guests. In Focha20, you will find local specialties and a varied menu of dishes made from carefully selected ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  929 reviews

TripAdvisor Rating  4.6/5  475 reviews

Everything cool

TripAdvisor rating 5.0/5

Martyna k TripAdvisor review

Great hotel and great service. I am very satisfied, delicious food, very nice employees. I honestly recommend it and I will definitely come back.

A Lovely Stay

TripAdvisor rating 5.0/5

Marcin B TripAdvisor review

Very pleasant stay with helpful staff, spotless rooms and a calm atmosphere. Comfortable beds and great location. I’d happily stay here again!

Customer review rating 5.0/5

Jason B. Friends - Confirmed reviews ALL

2nd time we have stayed there love the location great value

Customer review rating 3.5/5

Isabelle B. Business - Confirmed reviews ALL

arrived very late, very quickly registered and given my room by pleasant lady at reception. unfortunately had a small room with 2 beds instead of double bed, but it's not issue. I hope one day soon beddings will be similar to European standards, in replacement on mini duvet covering the bed! Very good breakfast.

Dear Ms B., Thank you very much for taking the time to share your feedback following your stay with us, even though it was a short one. I am pleased to read that despite your late arrival, the check-in process was smooth and handled professionally by our reception team, and that you enjoyed our breakfast and overall service. Thank you as well for your honest comment regarding the room layout and, in particular, the bedding. We fully understand your expectations in this area and I am happy to share that later this year we are planning a complete replacement of all hotel beds, together with new bedding sets, aligned with European and Accor standards. Guest comfort is a key priority for us, and this upgrade is an important step in that direction. We truly appreciate your constructive feedback, which helps us continue to improve our product and services. I hope we will have the opportunity to welcome you back in the future and provide you with an even more comfortable stay. Kind regards, Jakub Fetter General Manager

Not given what was paid for ... Don't like being ripped off!

TripAdvisor rating 3.0/5

Bjkkent TripAdvisor review

The access to the hotel is limited and the bar and reception area is very small. The atmosphere is mainly couple based and lacks something. The rooms are large but rather tired, a little bit like the person who cleaned mine as all that was done was to throw the quilt over the mattress, no crockery cleaned or removed, and having searched for a while I found the TV controller under the quilt. The weather was very cold when I visited but I found the room quite cold . The bar service is quite shoddy and the prices are ridiculous... £10.00 for a 250 ml of wine which actually was never that. At most it was 185 ml and when I challenged Kasper behind the bar he said he gave me the most popular wine without giving me a choice; quite rude if I'm honest. I had breakfast included and the choice was varied but mainly continental. The toaster didn't toast, very little seating, the hot drinks were cold. The shower was fabulous, powerful and hot, however I had to move the kettle to the side of the bed because the way the fitted furniture had been installed, the plug couldn't fit. I don't like giving negative reviews but certain things put my back up, especially being completely ripped off in the bar. Never been a large glass of wine and to charge that was disgusting. I don't like being ripped off! Oh, I kept trapping my fingers in the access door because it was broken. Also, when sat in the reception/bar area, the visual disturbance from the big wheel outside could trigger someone with epilepsy to have an event. My reviews are usually very positive but this time I'm quite annoyed. Also, I know this seems very pretentious but if your not Polish then the TV is unfit for you... I know it's Poland but it's a tourist area ... There needs to be some adaptation.

Dear Mrs. Beverley, Thank you very much for choosing Mercure Bydgoszcz Sepia and for taking the time to share your detailed feedback with us. Please be assured that I have carefully reviewed all of your comments and discussed them thoroughly with the relevant team members. I also held a conversation with our staff to better understand the situation described. Mr. Kacper, the waiter you mentioned, is a long-standing and highly valued member of our team. We are confident that he had no intention of misleading or overcharging you. During our discussion, he explained that you requested a dry wine, which is slightly more expensive than our house wine (which is semi-dry). He offered the least expensive option available within this category, while still ensuring very good quality. Nevertheless, if you felt misinformed or uncomfortable with this situation, please accept our sincere apologies. Your technical remarks have also been shared with our Technical Manager so that all reported issues can be addressed and resolved as quickly as possible. Thank you once again for your constructive criticism. We truly appreciate such feedback, as it helps us improve our services and enhance the experience of our future guests. I sincerely hope that you will choose to visit us again in the future and allow us the opportunity to present the highest standard of service. Kind regards, Jakub Fetter General Manager

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Other web-users rate our hotel

  • 419 reviews 9/10 Location
  • 393 reviews 9.1/10 Room
  • 434 reviews 9.6/10 Service
  • 13 reviews 3.1/10 WiFi
  • 236 reviews 9.3/10 Breakfast
  • 181 reviews 8.8/10 Comfort
  • 122 reviews 9.5/10 Cleanliness
  • 102 reviews 9.4/10 Vibe

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