Hotel Mercure Torun Centrum 4 stars

We stayed here for two nights and were satisfied with the accommodation. The room was clean and tidy, but will shortly need refurbishing or redecorating. The mattress was a little lumpy but we slept OK. The staff were very efficient and friendly. The two lifts/elevators are small, and one of them was out of action for a short while. The hotel is just on the edge of town, but it's just a short walk away. Just nearby are the excellent fountains with lights and music. We used a taxi between the hotel and the main station, at a cost of around 12 zl. each time.

We had no hot water to wash the two days

Helpful staff. Comfortable room. Breakfast was good. Room was very noisy during the night.

Unfortunately, the room was not pleasant neither comfortable. The toilet was smelly. The bed (pillows & mattress) was so uncomfortable that I've got back pain in the morning. Wardrobe and bathroom doors made nasty noises & really need some renovation.

We travelled to Torun on the advice of friends who had been before and said it was beautiful. The Mecure is located outside of the old town with parking facilities and modern rooms with air-conditioning which was a god send on our visit. The old town is an architectural gem steeped in history - the home of Nicholaus Kopernikus.

Large group of us stayed at this hotel, well situated from the town centre 10 minute walk, and only 40 minutes from the airport. Quiet hotel, breakfast basic but enough for what you needed. Rooms clean, just wishes there had been a shower curtain as the bathroom become a swimming pool

I like the hotel because most aspects are proper for a hotel and if something is not ok, the staff know how it should be. If you live in hotels, that makes you feel in the right place.

Very good room, very accessible for town, breakfast could have been slighty better in terms of choice , evening meals good.

We stayed there for one night. Very old hotel rooms and poor beds. We were very disappointed with the level of the hotel. Please note the breakfast and hotel staff who did everything to help us. We will definitely not return to this hotel

The room is nice and I had a great view over the old town. Everybody at the reception was very friendly and helpful. The location is conveniently close to the old town The breakfast has a nice selection, although I must say it is not to the same level as for example Mercure in Kaliningrad or Sochi. Curtains don't keep out the sun and the bathroom is urgently in need of a renovation, for me these are not up to Mercure standards. Part of the sink was brown, broken tiles, loose toilet seat, a shower in the bath tub like in the old ages and without a screen so it is hard to take a shower without making the bathroom all wet. I tried to book through the Accor website, but wasn't successful because there was a problem with the payment system on your end. I contacted the hotel by mail and was helped immediately and was very satisfied with the mails I got.

Generally everything was ok but I had feeling that I was not welcome. In restaurant I spent about 15 minutes before somebody came to me even if waitress seen me many times when she walked there. Staff on the reception as well, nobody even asked me if everything was ok during my stay. Nobody is smiling there So I had a feeling that I'm not in Mercure PL

It was OK.

Ok

I was satisfied, just at the beginning a little bit problem with air condition (some technical problem), but the service of the hotel helped me, thank you.

Everything ok