Weekend away with friends, would stay here again

I’m quite satisfied with my short stay at Toruń Mercure. Basically we had everything we needed in the hotel during our short stay. A very nice and enjoyable experience.

hotel is well located, close to the old town and nearby city parks. The hotel itself is quite aged, fortunately I was staying in the one of the refurbished rooms which were nice but small. The breakfast is just ok. Hotel stuff is very nice and helpful.

Dirt, ignorance of healrh recommendations, substandard attitude. My room (114 if I recollect well- would love to forget in no time!) had: - dirty toweks with blood like spots - can offer a genuine photograph! - dirty phone - can offer a genuine photograpgh! - bathtub with “challenged” water outflow. I was also struck by the fact that face masks were not worn by staff, nor recommended by COVID-19 leaflets or banners, and that upon check-in I was warned by an announcement attached to the glass that hot water shortages were exoected due to planned construction works in the nearby, which I was not informed of when booking a room. The hotel interior looked like calling for general refurbishing, even the rugs on the stairs were worn-out and lacking several slipping preventers. When claimed the issue with the towels and phone cleanliness (or lack of), I was only offered a new set of towels, had to stay in the room. I hesitated to have my breakfast there but as I had to hit the road soon, I took the risk and it was the only thing that was OK at the Mercure Torun. At check-out, even if I had received the email confirmation of eligibility for express check-out (meaning you just drop your key card at the box at the reception and leave), the receptionist started to interrogate me about my room number, whether I used the mini-bar etc. Apparently unaware of Accor express check-out concept… I hate to recommend: Keep away from the place, I surely will.

Very friendly staff, clean rooms, good breakfast:) Thank you!

maybe rooms are a bit tired but I know you are working on that currently renovating the rooms, so looking forward to the new rooms type. Your staff and your location are priceless, every day of my 5 nights stay I was welcomed with a smile and everyone from the reception to the cleaning staff were very professional. I did enjoy my stay and will stay again in the future. Thank you!!!!

quite normal stay good beds, nice breakfast, good location near old town hotel seems to be overtaken lately, needs update to Mercure standards

Well located hotel, few minutes walk from the city Centre. Small rooms, basically equipped, breakfast good but super basic. Had much better experience in Mercure (and even in Ibis) hotels. Being a Platinum All member I’ve expected as well a Platinum service experience but it wasn’t the case. Nevertheless, the hotel is ok for a one night stay.

The hotel has a nice location just outside the city center. An easy drive with a huge outside parking. The interior is outdated and needs a refresh. Personnel is quite friendly and supportive. The breakfast was not what we expect from Mercure.

Very nice and quiet hotel. Breakfast was delicious. Rooms clean and bed very comfortable. Very helpful and kind staff. Located close to the old city center and walking distance from playing Cosmopolis Fountain which is very popular even for the habitants of Toruń.

We were visiting Toruń with my wife. I enjoyed stay there very much. Very helpful and kind service. Clean and silent. Located close to the Old Town and really amazing Cosmopolis Fountain. I can recommend for family and also for business stay.

We travelled to Torun on the advice of friends who had been before and said it was beautiful. The Mecure is located outside of the old town with parking facilities and modern rooms with air-conditioning which was a god send on our visit. The old town is an architectural gem steeped in history - the home of Nicholaus Kopernikus.

Large group of us stayed at this hotel, well situated from the town centre 10 minute walk, and only 40 minutes from the airport. Quiet hotel, breakfast basic but enough for what you needed. Rooms clean, just wishes there had been a shower curtain as the bathroom become a swimming pool

Well... I will not come back. The paint falls off the wall. Yellow water in bathroom, holes in curtains. Bed covered with old school blankets that don't smell nice. Old communism style hotel. Accor should renovate it already yesterday.

The hotel is conveniently located near the old town. The staff are very nice and the breakfasts are good. As a Platinum member I was given an upgrade to a suite, which I obviously appreciate. The suite was nice enough and looked refurbished. However, the entire hotel is in rather urgent need of repair if it is is to stay competitive with other new hotels in the city.