Hotel Mercure Torun Centrum 4 stars

Good location. Clean hotel. Comfortable beds. Nice staff. Breakfast seems to have less options comparing to other Mercure hotels in Europe but it was ok. All was going great until the last night where there was a birthday party organised in the conference room. Very loud music, the floor in our room was shaking, there was no way to fall asleep. I was told that it will last until 4am. Staff were trying to speak with the musicians to turn the music down but unfortunately this was not happening. After a couple of complaints I was offered rooms 2 floors above and we had to move with the children in the middle of the night. The noise was still there but less. I have also requested a refund for the night which has been approved. This is only I am giving this hotel 2, instead of 1 in an overall experience.

I have enjoyed the room and service provided by the front desk. Good bar service. Breakfast- wide selection, but I felt sick every day after breakfast and no longer it was possible to ask for eggs my way. Pate was looking old. The same cakes. However, overall, it was a good stay and I will be back.

We have stayed at this hotel a number of times. We like the location, staff and quality.

Well located, near Old Town but quiet. Very well cleaned, extremely white towels and bed linen. Tea and coffee are nice extras to have lil something before departure. Great thanks 😊

I arrived long before Check in time , but received a warm welcome and room was available. Seemed to be a lack of catering ( no reception coffee service as far as I could see) and bar shut until evening and then closed early. Only coke or water in room Friendly ,helpful staff ,nice room and remarkable value. Overall,very happy.