Hotel Mercure Torun Centrum 4 stars

Customer review rating 4.3/5 3,018 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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Hotel Mercure Torun Centrum
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+ 10 Services

Hotel extras

  • Car park

  • Rooms with views of the Old Town.

  • 6 fully equipped meeting rooms guarantee successful business meetings.

  • Parking with 60 parking spaces, including 5 for coaches.

  • Free WIFI.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • BYDGOSZCZ AIRPORT Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jogging track (nearby)
Business services
  • 7 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Hotel Mercure Torun Centrum

Ul Kraszewskiego 1/3
87-100 torun
poland

Tel: +48566196550

Fax: (+48)56/6196254

Check-in from 14h00

Check out up to 12h00

  • 15 BUS :  KRASZEWSKIEGO

  • 22 BUS :  KRASZEWSKIEGO

  • 2 TRAM :  KRASZEWSKIEGO

  • By plane

    BYDGOSZCZ AIRPORT At 45km / 27.96 miles - Shuttle paying

  • By plane

    OKECIE WARSAW At 250km / 155.36 miles

  • By train

    TORUN GLOWNY At 3km / 1.86 miles

  • By train

    TORUN RAILWAY STATION At 2km / 1.24 miles

  • By train

    TORUN WSCHODNI At 6km / 3.73 miles

GPS :53.013108, 18.59679

Our accommodation(s)

SUPERIOR SUITE Spacious suite with a bedroom, living room, large bathroom and separate toilet. Air conditioning, WIFI, tea and coffee making facilities, mineral water, TV, telephone, minibar, hairdryer, bathtub, bathrobe and slippers.

Standard Room with double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with a single bed

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room

  • Max. number of persons: 2
  • Area: From 17 / 183 sq ft

Standard room with a double bed and sofa

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Modern decor, comfortable chairs, all that makes a relaxed atmosphere. With its Copernican symbols, the WINESTONE Restaurant perfectly captures the exceptional character of the Mercure Torun Center.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BAR

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 275

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Hotel Mercure Torun Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,018 reviews

tripadvisor

TripAdvisor Rating 4.0/5

629 reviews

Well located

Customer review rating 4.0/5

John Couples - 08/06/2021 Confirmed reviews ALL

Our three night stay was very good and the only downside is that rooms at the front of the hotel are subject to a lot of road noise

Great location close to the centre Of The Torun and beautiful park

Customer review rating 5.0/5

K. M. Couples - 02/05/2021 Confirmed reviews ALL

Great very professional staff in the hotel

Henryk_Kr

TripAdvisor rating 5.0/5

Henry_Taylor_Wwa Business - 24/02/2021 TripAdvisor review

Very nice and quiet hotel. Breakfast was delicious. Rooms clean and bed very comfortable. Very helpful and kind staff. Located close to the old city center and walking distance from playing Cosmopolis Fountain which is very popular even for the habitants of Toruń.

Poorly

Customer review rating 2.5/5

Arek Business - 04/12/2020 Confirmed reviews ALL

Cold, noisy ventilation, damaged furniture, stained armchairs

Szanowny Panie, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Hotel Mercure Torun Centrum. Jest nam niezmiernie przykro, że nie spełniliśmy Pana oczekiwań; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. Wszystkie Pana uwagi pomogą nam poprawić jakość naszych usług. Rozpoczęliśmy modernizację pokoi i mam nadzieję, że po jej zakończeniu będziemy mogli ponownie służyć gościną i zaprezentować usługi na wysokim poziomie. Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Absolutely satisfied

Customer review rating 5.0/5

Sascha K. Solo - 01/11/2020 Confirmed reviews ALL

Dear Mercure Team, I did stop in Torun for one night and wanted you send my short feedback: You did really everything to make even a very short stay absolutely satisfying! Excellent job from Wioletta for the reservation and Maciej at the reception. And thanks to the restaurant team for preparing a fast snack the evening and an early breakfast! Please share my feedback with the team! I wish you lots of positive energy during those challenging times!

Dear Sir , thank you for your nice comments. We hope that will have pleasure welcome you once again to our hotel. We invite you to Toruń ! Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Disappointing

Customer review rating 2.5/5

Jan Couples - 20/10/2020 Confirmed reviews ALL

Nice hotel, however old and really able to appreciate status guests.

Szanowny Panie, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Hotel Mercure Torun Centrum. Jest nam niezmiernie przykro, że nie spełniliśmy Pana oczekiwań; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. Wszystkie Pana uwagi i spostrzeżenia są dla nas ważne pomogą nam poprawić jakość naszych usług. Rozpoczeliśmy modernizację naszych pokoi i łazienek. Mam nadzieję, ze po jej zakończeniu będziemy mogli ponownie powitać Panią w naszym hotelu. Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

It is well located and the staff are very helpful and accommodating.

Customer review rating 4.5/5

Anonymous Solo - 02/10/2020 Confirmed reviews ALL

Check-in was fast (although I was given only 1 key card by the staff in the front desk at 29 Sep afternoon.) . My room air-conditioning was not to my liking and it was. Abit difficult to fix on my own but when I called the reception, the lady on the evening duty of 29 Sep quickly went to my room and very kindly fixed everything plus gave me another key card which was super helpful. Checkout was super fast as well and they even allowed me to have a late check-out which I appreciate so much. I am thankful for the person in reception who called for my taxi as well on 30 Sep afternoon.

Super

Customer review rating 5.0/5

Erwin_m Couples - 01/09/2020 Confirmed reviews ALL

Super

Szanowny Panie, Bardzo dziękujemy za miłą opinię. Mam nadzieję, że w przyszłości będziemy mieć przyjemność ponownie gościć Pana w naszym hotelu. Serdecznie zapraszamy ! Pozdrawiam, Piotr Różański Dyrektor Hotelu General Manager

Noisy nights

Customer review rating 2.0/5

Jakub Couples - 01/09/2020 Confirmed reviews ALL

Couldn't sleep much because of the noisy neighbors being located at our floor. Tried to solve it with reception but they moved inside their rooms and kept partying. Very unsatisfied and disappointed.

Dear Jakub M., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Good stay

Customer review rating 4.0/5

Anna M. Couples - 01/09/2020 Confirmed reviews ALL

I was happy with location of the hotel. The staff was very nice and helpful, however the rooms require small renovation.

Very old, outdated hotel

Customer review rating 2.0/5

Andreea Couples - 20/08/2020 Confirmed reviews ALL

Unfortunately the hotel is very old and does not appear to have been renovated in a long time. The bath tub did not drain properly, the AC was very hard to switch on/off (not to mention to adjust), the bathroom door frame was in very poor shape and generally the amenities are really not worthy of the Mercure brand (and price tag). Also the breakfast options were extremely limited, with no vegetarian/vegan options aside from tea or raw tomatoes/cucumbers/greens.

short holidays in Torun

Customer review rating 3.5/5

Anonymous Families - 27/07/2020 Confirmed reviews ALL

Clean rooms, breakfast was ok, small gym - if you like running prefer outside. AC was broken in the room and during 5 days temperature outside was over 28 degrees. We had room with window for big junction which was under reconstruction - so noisy from morning until 10pm. When I was booking the room was lack of information about this incontinence environment.

Everything ok

Customer review rating 4.5/5

Magda Families - 21/07/2020 Confirmed reviews ALL

Everything was ok. The only thing I was not happy about was that we couldnt take our own breakfast but I fully understand it was coz of covid that the staff was serving food.

Absolutely not a 4* hotel, a disgrace for the Mercure brand

Customer review rating 2.0/5

Ben Couples - 19/07/2020 Confirmed reviews ALL

The location is OK, the staff is friendly and helpful, the room looked clean and the bed was OK too. But that's all the positive to mention. The hotel is very outdated. The airco was very difficult to adjust. (Wanted to turn it off, because of the Coronavirus). The towels were in bad shape, like the rest of the badroom. The toilet didn't flush properly. There was a whole in the door and the door frame was rotten. The breakfast was from good quality, but the variety was poor for a 4* hotel. Conclusion; if this was my Mercure hotel, I would never have booked another one!

Henryk

TripAdvisor rating 4.0/5

Henry_Taylor_Wwa 13/06/2020 TripAdvisor review

We were visiting Toruń with my wife. I enjoyed stay there very much. Very helpful and kind service. Clean and silent. Located close to the Old Town and really amazing Cosmopolis Fountain. I can recommend for family and also for business stay.

noce stay

Customer review rating 2.5/5

Marcin Business - 24/02/2020 Confirmed reviews ALL

old-fashioned hotel. Standard not enough for 4*. cold water, very poor breakfast, lifts not available (probably due to some issues connected with renovation of the road near and some issues) but no information about the reason of it. It was probably an incident but bad managed,

Szanowny Panie, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Hotel Mercure Torun Centrum. Jest nam niezmiernie przykro, że nie spełniliśmy Pana oczekiwań; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. Wszystkie Pana uwagi są dla nas bardzo ważne i pomogą nam poprawić jakość naszych usług. Przepraszamy za utrudnienia spowodowane chwilowym brakiem prądu w związku z awarią na terenie miasta. Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Excellent location

TripAdvisor rating 5.0/5

Robert S Friends getaway - 01/09/2019 TripAdvisor review

We travelled to Torun on the advice of friends who had been before and said it was beautiful. The Mecure is located outside of the old town with parking facilities and modern rooms with air-conditioning which was a god send on our visit. The old town is an architectural gem steeped in history - the home of Nicholaus Kopernikus.

Dear Guests, thank you for nice comments. We hope that you recommend us for your other friends :)

Polish tour

TripAdvisor rating 4.0/5

Clare G Friends getaway - 15/08/2019 TripAdvisor review

Large group of us stayed at this hotel, well situated from the town centre 10 minute walk, and only 40 minutes from the airport. Quiet hotel, breakfast basic but enough for what you needed. Rooms clean, just wishes there had been a shower curtain as the bathroom become a swimming pool

Dear Guest, thank you for your comments !

Hotel in old communist style

TripAdvisor rating 1.0/5

Resort43429545651 Business - 13/04/2019 TripAdvisor review

Well... I will not come back. The paint falls off the wall. Yellow water in bathroom, holes in curtains. Bed covered with old school blankets that don't smell nice. Old communism style hotel. Accor should renovate it already yesterday.

Thank your for your comments. We apologize for all inconvenience. All your remarks are very important and help us to improve quality of our service. We hope, that after modernization, we would to host you once again in our hotel.

My stay at Mercure Torun Centrum

TripAdvisor rating 3.0/5

miroslawp505 Business - 24/03/2019 TripAdvisor review

The hotel is conveniently located near the old town. The staff are very nice and the breakfasts are good. As a Platinum member I was given an upgrade to a suite, which I obviously appreciate. The suite was nice enough and looked refurbished. However, the entire hotel is in rather urgent need of repair if it is is to stay competitive with other new hotels in the city.

Dear Guest, thank your for your comments !

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