Hotel Mercure Torun Centrum 4 stars

Nice hotel, however old and really able to appreciate status guests.

Check-in was fast (although I was given only 1 key card by the staff in the front desk at 29 Sep afternoon.) . My room air-conditioning was not to my liking and it was. Abit difficult to fix on my own but when I called the reception, the lady on the evening duty of 29 Sep quickly went to my room and very kindly fixed everything plus gave me another key card which was super helpful. Checkout was super fast as well and they even allowed me to have a late check-out which I appreciate so much. I am thankful for the person in reception who called for my taxi as well on 30 Sep afternoon.

Super

Couldn't sleep much because of the noisy neighbors being located at our floor. Tried to solve it with reception but they moved inside their rooms and kept partying. Very unsatisfied and disappointed.

I was happy with location of the hotel. The staff was very nice and helpful, however the rooms require small renovation.

Unfortunately the hotel is very old and does not appear to have been renovated in a long time. The bath tub did not drain properly, the AC was very hard to switch on/off (not to mention to adjust), the bathroom door frame was in very poor shape and generally the amenities are really not worthy of the Mercure brand (and price tag). Also the breakfast options were extremely limited, with no vegetarian/vegan options aside from tea or raw tomatoes/cucumbers/greens.

Clean rooms, breakfast was ok, small gym - if you like running prefer outside. AC was broken in the room and during 5 days temperature outside was over 28 degrees. We had room with window for big junction which was under reconstruction - so noisy from morning until 10pm. When I was booking the room was lack of information about this incontinence environment.

Everything was ok. The only thing I was not happy about was that we couldnt take our own breakfast but I fully understand it was coz of covid that the staff was serving food.

The location is OK, the staff is friendly and helpful, the room looked clean and the bed was OK too. But that's all the positive to mention. The hotel is very outdated. The airco was very difficult to adjust. (Wanted to turn it off, because of the Coronavirus). The towels were in bad shape, like the rest of the badroom. The toilet didn't flush properly. There was a whole in the door and the door frame was rotten. The breakfast was from good quality, but the variety was poor for a 4* hotel. Conclusion; if this was my Mercure hotel, I would never have booked another one!

We were visiting Toruń with my wife. I enjoyed stay there very much. Very helpful and kind service. Clean and silent. Located close to the Old Town and really amazing Cosmopolis Fountain. I can recommend for family and also for business stay.

old-fashioned hotel. Standard not enough for 4*. cold water, very poor breakfast, lifts not available (probably due to some issues connected with renovation of the road near and some issues) but no information about the reason of it. It was probably an incident but bad managed,

We travelled to Torun on the advice of friends who had been before and said it was beautiful. The Mecure is located outside of the old town with parking facilities and modern rooms with air-conditioning which was a god send on our visit. The old town is an architectural gem steeped in history - the home of Nicholaus Kopernikus.

Large group of us stayed at this hotel, well situated from the town centre 10 minute walk, and only 40 minutes from the airport. Quiet hotel, breakfast basic but enough for what you needed. Rooms clean, just wishes there had been a shower curtain as the bathroom become a swimming pool

Well... I will not come back. The paint falls off the wall. Yellow water in bathroom, holes in curtains. Bed covered with old school blankets that don't smell nice. Old communism style hotel. Accor should renovate it already yesterday.

The hotel is conveniently located near the old town. The staff are very nice and the breakfasts are good. As a Platinum member I was given an upgrade to a suite, which I obviously appreciate. The suite was nice enough and looked refurbished. However, the entire hotel is in rather urgent need of repair if it is is to stay competitive with other new hotels in the city.