Hotel Mercure Torun Centrum 4 stars

Customer review rating (ALL Rating) 4.3/5 3,274 reviews

ALLSAFE approved hotel

Hotel Mercure Torun Centrum
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+ 20 Services

Hotel extras

  • Car park

  • Rooms with views of the Old Town.

  • 6 fully equipped meeting rooms guarantee successful business meetings.

  • Parking with 60 parking spaces, including 5 for coaches.

  • Free WIFI.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Mercure Torun Centrum

Ul Kraszewskiego 1/3
87-100 torun
poland

Fax: (+48)56/6196254

Check-in from 15h00

Check out up to 12h00

  • 15 BUS:  KRASZEWSKIEGO

  • 22 BUS:  KRASZEWSKIEGO

  • 2 TRAM:  KRASZEWSKIEGO

  • By plane

    BYDGOSZCZ AIRPORT At 45km / 27.96 miles - Shuttle paying

  • By plane

    OKECIE WARSAW At 250km / 155.36 miles

  • By train

    TORUN GLOWNY At 3km / 1.86 miles

  • By train

    TORUN RAILWAY STATION At 2km / 1.24 miles

  • By train

    TORUN WSCHODNI At 6km / 3.73 miles

GPS:53.013108, 18.59679

Hotel services

Check-in from - Check out up to

In summary
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT

Modern decor, comfortable chairs, all that makes a relaxed atmosphere. With its Copernican symbols, the WINESTONE Restaurant perfectly captures the exceptional character of the Mercure Torun Center.

Our accommodation(s)

SUPERIOR SUITE Spacious suite with a bedroom, living room, large bathroom and separate toilet. Air conditioning, WIFI, tea and coffee making facilities, mineral water, TV, telephone, minibar, hairdryer, bathtub, bathrobe and slippers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 275

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Hotel Mercure Torun Centrum

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,274 reviews

TripAdvisor Rating 4.0/5

638 reviews

wanna

Customer review rating 5.0/5

Marcin Business - 22/11/2021 Confirmed reviews ALL

plus za wannę

Excellent as usual, minor issues.

Customer review rating 4.5/5

Magdalena K. Families - 31/10/2021 Confirmed reviews ALL

The staff is excellent. Check-in/check-out and services like ordering a taxi, info enquiries etc all very professional. Also the food is very good. Minor issues with leaking shower pane or gym equipment being a bit flimsy. The location is perfect.

Located close to the Old Town

Customer review rating 5.0/5

Krzysztof Business - 26/10/2021 Confirmed reviews ALL

Good location, parking in a front of. Right place to stay when on business trip.

Would not recommend

Customer review rating 1.5/5

Anonymous Business - 23/10/2021 Confirmed reviews ALL

I did not enjoy my experience. The hotel room was too hot (23+) without option for air conditioning. When I arrived the power was out in my room and it took 3 hours to have it finally fixed. The room was on the second floor and the street noise was very loud - which made it impossible to open the window and cool the room. The shades were not think enough to keep out light. The pillows were lumpy.

Good stay

Customer review rating 4.0/5

Anonymous Business - 12/10/2021 Confirmed reviews ALL

It was a pleasant stay. The room decor was a little dated but overall it was pleasant.

Very good stay

Customer review rating 4.5/5

Sharon Friends - 06/10/2021 Confirmed reviews ALL

Weekend away with friends, would stay here again

A very good stay

Customer review rating 4.5/5

R P. Families - 14/09/2021 Confirmed reviews ALL

I’m quite satisfied with my short stay at Toruń Mercure. Basically we had everything we needed in the hotel during our short stay. A very nice and enjoyable experience.

Nice stay but....

Customer review rating 3.5/5

Marek Solo - 14/09/2021 Confirmed reviews ALL

hotel is well located, close to the old town and nearby city parks. The hotel itself is quite aged, fortunately I was staying in the one of the refurbished rooms which were nice but small. The breakfast is just ok. Hotel stuff is very nice and helpful.

Far below expectations or standard

Customer review rating 1.0/5

Stayed A. S. A. H. Business - 09/09/2021 Confirmed reviews ALL

Dirt, ignorance of healrh recommendations, substandard attitude. My room (114 if I recollect well- would love to forget in no time!) had: - dirty toweks with blood like spots - can offer a genuine photograph! - dirty phone - can offer a genuine photograpgh! - bathtub with “challenged” water outflow. I was also struck by the fact that face masks were not worn by staff, nor recommended by COVID-19 leaflets or banners, and that upon check-in I was warned by an announcement attached to the glass that hot water shortages were exoected due to planned construction works in the nearby, which I was not informed of when booking a room. The hotel interior looked like calling for general refurbishing, even the rugs on the stairs were worn-out and lacking several slipping preventers. When claimed the issue with the towels and phone cleanliness (or lack of), I was only offered a new set of towels, had to stay in the room. I hesitated to have my breakfast there but as I had to hit the road soon, I took the risk and it was the only thing that was OK at the Mercure Torun. At check-out, even if I had received the email confirmation of eligibility for express check-out (meaning you just drop your key card at the box at the reception and leave), the receptionist started to interrogate me about my room number, whether I used the mini-bar etc. Apparently unaware of Accor express check-out concept… I hate to recommend: Keep away from the place, I surely will.

Dear Hubert K., Thank you for taking the time to tell us about your experience at the Hotel Mercure Torun Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Very good stay!:)

Customer review rating 5.0/5

Artur Business - 01/09/2021 Confirmed reviews ALL

Very friendly staff, clean rooms, good breakfast:) Thank you!

Good Stay

Customer review rating 5.0/5

Ari A. Families - 28/08/2021 Confirmed reviews ALL

maybe rooms are a bit tired but I know you are working on that currently renovating the rooms, so looking forward to the new rooms type. Your staff and your location are priceless, every day of my 5 nights stay I was welcomed with a smile and everyone from the reception to the cleaning staff were very professional. I did enjoy my stay and will stay again in the future. Thank you!!!!

Torun-Torun

Customer review rating 4.0/5

Raulito M. Couples - 06/08/2021 Confirmed reviews ALL

quite normal stay good beds, nice breakfast, good location near old town hotel seems to be overtaken lately, needs update to Mercure standards

Dear Raul R., thank you for you comments. All your remarks will help us to improve quality of our services. We invite you next time Sincerely, Piotr Różański Dyrektor Hotelu General Manager

Good stay, very basic hotel

Customer review rating 2.5/5

Marcin Families - 04/08/2021 Confirmed reviews ALL

Well located hotel, few minutes walk from the city Centre. Small rooms, basically equipped, breakfast good but super basic. Had much better experience in Mercure (and even in Ibis) hotels. Being a Platinum All member I’ve expected as well a Platinum service experience but it wasn’t the case. Nevertheless, the hotel is ok for a one night stay.

Szanowny Panie, Serdecznie dziękujemy za poświęcenie czasu i podzielenie się z nami uwagami na temat pobytu w Hotel Mercure Torun Centrum. Jest nam niezmiernie przykro, że nie do końca spełniliśmy Pana oczekiwania; proszę zatem przyjąć z tego powodu nasze najszczersze przeprosiny. Wszystkie Pana uwagi i spostrzeżenia są dla nas bardzo wazne i pomogą nam dalej pracować nad jakością naszych usług. Jesteśmy wdzięczni, że podzielił się Pan z nami swoimi doświadczeniami i mamy nadzieję, że w najbliższej przyszłości będziemy mieli szansę zaprezentowania usług wysokiej jakości. Z poważaniem, Piotr Różański Dyrektor Hotelu General Manager

Not the best Mercure ever visited…

TripAdvisor rating 3.0/5

59edwardm 19/07/2021 TripAdvisor review

The hotel has a nice location just outside the city center. An easy drive with a huge outside parking. The interior is outdated and needs a refresh. Personnel is quite friendly and supportive. The breakfast was not what we expect from Mercure.

Henryk_Kr

TripAdvisor rating 5.0/5

Henry_Taylor_Wwa Business - 24/02/2021 TripAdvisor review

Very nice and quiet hotel. Breakfast was delicious. Rooms clean and bed very comfortable. Very helpful and kind staff. Located close to the old city center and walking distance from playing Cosmopolis Fountain which is very popular even for the habitants of Toruń.

Henryk

TripAdvisor rating 4.0/5

Henry_Taylor_Wwa 13/06/2020 TripAdvisor review

We were visiting Toruń with my wife. I enjoyed stay there very much. Very helpful and kind service. Clean and silent. Located close to the Old Town and really amazing Cosmopolis Fountain. I can recommend for family and also for business stay.

Excellent location

TripAdvisor rating 5.0/5

Robert S Friends getaway - 01/09/2019 TripAdvisor review

We travelled to Torun on the advice of friends who had been before and said it was beautiful. The Mecure is located outside of the old town with parking facilities and modern rooms with air-conditioning which was a god send on our visit. The old town is an architectural gem steeped in history - the home of Nicholaus Kopernikus.

Dear Guests, thank you for nice comments. We hope that you recommend us for your other friends :)

Polish tour

TripAdvisor rating 4.0/5

Clare G Friends getaway - 15/08/2019 TripAdvisor review

Large group of us stayed at this hotel, well situated from the town centre 10 minute walk, and only 40 minutes from the airport. Quiet hotel, breakfast basic but enough for what you needed. Rooms clean, just wishes there had been a shower curtain as the bathroom become a swimming pool

Dear Guest, thank you for your comments !

Hotel in old communist style

TripAdvisor rating 1.0/5

Resort43429545651 Business - 13/04/2019 TripAdvisor review

Well... I will not come back. The paint falls off the wall. Yellow water in bathroom, holes in curtains. Bed covered with old school blankets that don't smell nice. Old communism style hotel. Accor should renovate it already yesterday.

Thank your for your comments. We apologize for all inconvenience. All your remarks are very important and help us to improve quality of our service. We hope, that after modernization, we would to host you once again in our hotel.

My stay at Mercure Torun Centrum

TripAdvisor rating 3.0/5

miroslawp505 Business - 24/03/2019 TripAdvisor review

The hotel is conveniently located near the old town. The staff are very nice and the breakfasts are good. As a Platinum member I was given an upgrade to a suite, which I obviously appreciate. The suite was nice enough and looked refurbished. However, the entire hotel is in rather urgent need of repair if it is is to stay competitive with other new hotels in the city.

Dear Guest, thank your for your comments !

Our most recent 20 reviews

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