Hotel Mercure Torun Centrum 4 stars

Super

Couldn't sleep much because of the noisy neighbors being located at our floor. Tried to solve it with reception but they moved inside their rooms and kept partying. Very unsatisfied and disappointed.

I was happy with location of the hotel. The staff was very nice and helpful, however the rooms require small renovation.

Unfortunately the hotel is very old and does not appear to have been renovated in a long time. The bath tub did not drain properly, the AC was very hard to switch on/off (not to mention to adjust), the bathroom door frame was in very poor shape and generally the amenities are really not worthy of the Mercure brand (and price tag). Also the breakfast options were extremely limited, with no vegetarian/vegan options aside from tea or raw tomatoes/cucumbers/greens.

Clean rooms, breakfast was ok, small gym - if you like running prefer outside. AC was broken in the room and during 5 days temperature outside was over 28 degrees. We had room with window for big junction which was under reconstruction - so noisy from morning until 10pm. When I was booking the room was lack of information about this incontinence environment.

Everything was ok. The only thing I was not happy about was that we couldnt take our own breakfast but I fully understand it was coz of covid that the staff was serving food.

The location is OK, the staff is friendly and helpful, the room looked clean and the bed was OK too. But that's all the positive to mention. The hotel is very outdated. The airco was very difficult to adjust. (Wanted to turn it off, because of the Coronavirus). The towels were in bad shape, like the rest of the badroom. The toilet didn't flush properly. There was a whole in the door and the door frame was rotten. The breakfast was from good quality, but the variety was poor for a 4* hotel. Conclusion; if this was my Mercure hotel, I would never have booked another one!

We were visiting Toruń with my wife. I enjoyed stay there very much. Very helpful and kind service. Clean and silent. Located close to the Old Town and really amazing Cosmopolis Fountain. I can recommend for family and also for business stay.

old-fashioned hotel. Standard not enough for 4*. cold water, very poor breakfast, lifts not available (probably due to some issues connected with renovation of the road near and some issues) but no information about the reason of it. It was probably an incident but bad managed,

Very attentive, very helpful and cating staff

Friendly staff , the rooms need updating, the cover on the mattress is rustling and is not very comfortable.

I enjoyed my stay at Mercure. As a Diamond member I had a good stay. I received a complimentary upgrade and the hotel was all I needed. Very good service, especially at the restaurant. I enjoyed the breakfast (only one day was a shorter selection which I wasn’t satisfied), any other day, good spread and omelettes on demand. Very attentive service. I will certainly stay once again. Thank you!

Super

This is my third time staying in Mercure Torun Centrum, I come with my wife to run Torun Halfmarathon on 27.10.2019. the location of the hotel is quite near the start place of the marathon, what's more, perfect breakfast and the room is very comfortable as well. since 2017, every year I come to run torun halfmarathon, I stay in the same hotel - Mercure Torun Centrum. next year, it will be the same too.

Super.