Dear Carlos. We very much appreciate your comments regarding your stay at the ibis budget Torun. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Agnieszka Majewska, Hotel Manager

Dear Joanna, Thank you very much for your perfect rating. We are delighted to hear that you enjoyed your stay and that everything met your expectations. Your positive feedback means a lot to our team and motivates us to keep maintaining a high standard of service. We would be very happy to welcome you again in the future! Kind regards, Agnieszka Majewska, Hotel Manager

Dear Clare, Thank you very much for your kind review! We are delighted to hear that you enjoyed your stay and appreciated our perfect location. We hope to have the pleasure of welcoming you back again soon! Kind regards, Agnieszka Majewska, Hotel Manager

Dear Mr Piotr, Thank you for taking the time to share your detailed feedback with us. We are pleased to hear that you found the interior comfortable, the facilities to be of a good standard, and the check-in and check-out process hassle-free. We sincerely apologize for the issues you experienced during your stay. The leaking and malfunctioning shower head, as well as the inconsistent water temperature, should certainly not have occurred, and we will make sure this is addressed with our maintenance team. We are also sorry that the cleanliness of your room did not meet our standards. Your comments regarding the hair on the floor and dust on the TV have been shared with our housekeeping team for immediate attention. Thank you again for bringing these matters to our attention. Your feedback helps us identify areas where we can improve and provide a better experience for our future guests. Kind regards, Agnieszka Majewska, Hotel Manager

Szanowny Panie Tadeuszu, Dziękujemy za poświęcenie czasu na ocenę pobytu w Ibis Budget Toruń. Cieszymy się bardzo, ze docenił Pan naszą pracę i przyznał maksymalną ilość punktów:). Mamy nadzieję, że podczas powrotu do Torunia, ponownie będziemy mogli Pana gościć. Serdecznie zapraszamy! Agnieszka Majewska, Dyrektor Hotelu

Dear Kateryna, Thank you very much for taking the time to share your feedback with us and for appreciating the positive aspects of your stay. We are pleased that our team and location contributed positively to your experience. We are sorry to hear that the sleeping comfort did not fully meet your expectations. We understand that the comfort of mattresses and pillows is a very individual matter, and that preferences regarding their firmness may naturally vary from person to person. We would also like to kindly mention that the mattresses in our rooms have been replaced recently. Thank you once again for your feedback. We warmly invite you to visit us again and hope that your next stay will be a fully enjoyable one. Yours faithfully, Katarzyna, Shift Leader

Szanowny Panie Bogdanie, serdecznie dziękujemy za pozostawienie najwyższej oceny. Cieszymy się, że pobyt spełnił Pana oczekiwania i że pozytywnie ocenił Pan nasz obiekt oraz świadczone usługi. Będzie nam bardzo miło ponownie gościć Pana w przyszłości i zapewnić równie udany pobyt. Z wyrazami szacunku, Agnieszka Majewska, Dyrektor Hotelu

Dear Mr. S., Thank you very much for your wonderful review and for your kind words. We are delighted to hear that you found our hotel to be great value for money and that you particularly enjoyed our breakfast. Positive feedback like yours is a great reward for our team's daily efforts and motivates us to continue providing the highest standard of service. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Toruń in the near future. Yours faithfully, Katarzyna, Shift Leader

Szanowny Panie Łukaszu, serdecznie dziękujemy za najwyższą ocenę oraz za poświęcony czas na podzielenie się swoją opinią. Bardzo nam miło, że pobyt w naszym hotelu spełnił Pana oczekiwania. Cieszymy się, że mogliśmy zapewnić Panu przyjemny pobyt, a Pana pozytywna ocena jest dla nas dużą motywacją do dalszej pracy. Dziękujemy również za przekazane uwagi dotyczące śniadania. Każda opinia naszych Gości jest dla nas cenna i pomaga nam stale doskonalić jakość naszych usług. Mamy nadzieję, że będziemy mieli przyjemność powitać Pana ponownie podczas kolejnej wizyty. Serdecznie zapraszamy! Z wyrazami szacunku, Katarzyna, Szef zmiany Recepcji i Rezerwacji

Dear Bharatkumar, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay and appreciated our convenient location, comfortable accommodations, and great value. We're also happy that you had the chance to discover the beauty of our city - it truly is a hidden gem. We hope to welcome you back again for another memorable stay! Kind regards, Agnieszka Majewska, Hotel Manager

Dear Mr Gavin, Thank you for taking the time to share your feedback. We are sorry to hear that the standard and layout of the room did not meet your expectations. Our rooms have been designed in a functional and modern style, and the sink located in the main part of the room is part of the overall design concept aimed at making the best use of the available space. We understand, however, that this solution may not suit every guest's preferences. We appreciate your comments and thank you for bringing them to our attention. We hope to have the opportunity to welcome you again in the future and provide you with a more satisfying experience. Kind regards, Agnieszka Majewska, Hotel Manager

Dear Artur, Thank you very much for your perfect rating. We are delighted to hear that you enjoyed your stay and that everything met your expectations. Your positive feedback means a lot to our team and motivates us to keep maintaining a high standard of service. We would be very happy to welcome you again in the future! Kind regards, Agnieszka Majewska, Hotel Manager

Szanowny Panie, dziękujemy za opinię oraz wysokie oceny. Cieszymy się, że szczególnie docenił Pan pracę recepcji — przekażemy miłe słowa zespołowi. Dziękujemy również za uwagę dotyczącą WiFi, będziemy pracować nad poprawą jakości połączenia. Zapraszamy ponownie! Recepcja ibis budget Toruń

Dear John, thank you very much for your review and for taking the time to share your experience with us. Your feedback is important to us and we hope to welcome you again in the future to make your stay even more enjoyable! Yours faithfully, Agnieszka Majewska, Hotel Manager

Dear Carole, Thank you very much for sharing your feedback and for your high rating. We are glad to hear that you appreciated our convenient location close to the old town, which suited your stay during the athletics competition, and that our team made a positive impression. Regarding the room size, our rooms are designed to be compact as a budget place in low price. We also take note of your suggestion about additional shelving for longer stays - your feedback is valuable and will be considered for future improvements. We hope to welcome you back on another visit! Kind regards, Justyna - Front Office Department

Dear Asta R., Thank you for your kind review of Ibis budget Toruń. We’re delighted to hear that you appreciated our convenient location and found the hotel to be good value for money. It’s great to know that the proximity to public transport and the city center made getting around easy and comfortable for you. We’re also very pleased that our team made a positive impression with their friendliness and helpful approach. We appreciate your feedback regarding the breakfast pricing and variety, as well as the Wi-Fi connection and morning noise. Your comments are very important to us, and we will certainly look into these areas to improve the overall guest experience. We’re glad that, despite these minor inconveniences, you had an enjoyable stay. We hope to welcome you back again in the future! Kind regards, Justyna- Front Office Department

Dear Guest, Thank you for sharing your detailed feedback. We are glad you appreciated our convenient location and reasonable pricing. We sincerely apologize for the inconvenience with the heating and the extra bed in the accessible room. We understand how the blocked desk, wet bathroom floor, and missing squeegee affected your stay, and we have shared your comments with our team to improve these arrangements. We also take note of your breakfast room experience and the view from your table, and we will look into ways to make it more comfortable for our guests. We hope to have the opportunity to welcome you again in a room better suited to your needs. Kind regards, Justyna- Front Office Department

Szanowny Panie Marku, Dziękujemy za podzielenie się opinią o pobycie w naszym hotelu oraz za dotychczasowe wielokrotne wybieranie naszego obiektu. Przepraszamy, że tym razem standard sprzątania pokoju nie spełnił Pana oczekiwań - szczególnie niedogodności związane z nieprzyjemnym zapachem w toalecie i zatkanym odpływem w prysznicu. Dokładamy wszelkich starań, aby takie sytuacje nie miały miejsca, i przekazaliśmy Pana uwagi do naszego zespołu sprzątającego, aby zapewnić pełen komfort kolejnych pobytów. Cieszymy się natomiast, że uprzejmość i pomoc personelu recepcji pozytywnie wpłynęły na Pana doświadczenie. Państwa opinie są dla nas niezwykle cenne, pomagają nam w stałym doskonaleniu usług i zapewnieniu lepszego standardu dla naszych gości. Mamy nadzieję, że przy kolejnej wizycie będziemy mogli zapewnić Panu pobyt w pełni komfortowy, bez żadnych niedogodności. Serdecznie zapraszamy! Justyna, Recepcja Hotel Ibis Budget Toruń

Dear Mr Steven, Thank you very much for your kind words and positive feedback. We’re truly pleased to hear that you found our team welcoming, supportive, and proficient in English. It’s also great to know that our location and overall facilities met your expectations. We hope to have the pleasure of hosting you again during your next visit to Toruń! Best regards, Justyna - Front Office Department