Novotel Madrid Center 4 stars

Customer review rating (ALL Rating) 4.5/5 3,284 reviews

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Description

Hotel extras

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

Our accommodation(s)

Hotel location

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

GPS:40.421618, -3.672168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,284 reviews

TripAdvisor Rating  4.2/5  2,698 reviews

Customer review rating 5.0/5

Adriana P. G. Families - Confirmed reviews ALL

maravilloso hotel .

Customer review rating 4.0/5

Santiago L. T. Families - Confirmed reviews ALL

Very good service. Great breakfast and offer to dinner as well. Confortable room and nice courtesy for water. To improve heater in the room

Customer review rating 5.0/5

Harriet V. Families - Confirmed reviews ALL

Location was a little far to walk with children to the city center. But I loved the stay. The staff was very helpful and kind. And the breakfast and lunch was absolutely amazing! Was here for a stay with the Real Madrid camp, and really enjoyed it all. Even the pilot lesson in the lobby was great!

Customer review rating 4.0/5

Ariel D. Families - Confirmed reviews ALL

very clean room, restaurant options a bit limited for a 4 star hotel

Dear Ariel, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and the cleanliness of your room. We also value your comments about our restaurant options and will consider them for future enhancements. Best regards, Novotel Madrid Center

Needs improvement

TripAdvisor rating 3.0/5

Charlie G TripAdvisor review

rude service, rooms ok , could be better in terms of cleaning. we are Accor costumers and we have some expectation from Novotel hotels but this one was disappointing.

Dear Charlie, Thank you for sharing your feedback regarding your recent stay. I apologize for the service and cleaning issues you encountered, as we strive to meet our guests' expectations. Your comments will be taken into consideration to enhance our services moving forward. Best regards, Novotel Madrid Center

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Other web-users rate our hotel

  • 1,558 reviews 8.9/10 Location
  • 1,864 reviews 6.9/10 Room
  • 1,727 reviews 8.7/10 Service
  • 41 reviews 2.2/10 WiFi
  • 1,096 reviews 5.6/10 Comfort
  • 981 reviews 8.7/10 Breakfast
  • 665 reviews 7.4/10 Cleanliness
  • 402 reviews 3.6/10 Value

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