Dear Milos T., Thank you for your kind words regarding our location and staff. We are delighted to hear that you enjoyed your stay with us and appreciate your continued support. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Peter B. H., Thank you for your kind words regarding the value and cleanliness of our hotel, as well as our staff's service. We are delighted to hear that you had a positive experience during your stay. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Antony W. H., Thank you for your positive feedback regarding our location, rooms, facilities, and breakfast. It is gratifying to know that our staff contributed to your enjoyable experience. We hope to welcome you back in the future. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Kate G., Thank you for taking the time to share your experience at ibis Styles Regensburg. We are delighted to hear that you appreciated our prime location and enjoyed the beautiful walk to the city center. It is wonderful to know that you found our restaurant terrace to be a highlight and that the children had fun in the playroom. We appreciate your feedback regarding the breakfast pricing. We strive to offer a variety of options to cater to our guests' needs, and it is great to hear that the pancake making machine was a hit with your children. Your compliments about our staff, particularly at the reception, will be shared with the team, as such recognition is always motivating. We look forward to welcoming you and your family back for another enjoyable stay in the future. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Christina A. N., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our convenient location, comfortable accommodations, and breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Glenn g., Thank you for your feedback regarding your recent stay. We are pleased to hear you found your accommodation comfortable and appreciated the in-room fridge during hot weather. We acknowledge your concerns about the restaurant and will take your comments into consideration for future improvements. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Jason B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had a pleasant experience and that our front desk team, particularly Theresa, made a positive impression. Your feedback regarding the climate control system is appreciated, and we will take it into consideration for future improvements. We are grateful for your support and look forward to welcoming you back to ibis Styles Regensburg. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Anne F., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our location, cleanliness, and breakfast. We would like to clarify that parking charges apply to all guests, including Accor All members, which is part of our standard policy. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Karolina G., Thank you for your kind words regarding our location and breakfast offerings. We are pleased to hear that you enjoyed the quiet atmosphere by the river and found our rooms and parking satisfactory. Your feedback is greatly appreciated. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Katja K., thank you for taking the time to share such detailed feedback about your stay with us. First and foremost, we would like to sincerely apologize that certain aspects of your experience did not meet the standards you rightfully expected from us. We are particularly sorry to learn that you encountered issues regarding the condition and cleanliness of your room. Please be assured that this does not reflect the level of quality and attention to detail we strive to provide for our guests. At the same time, we greatly appreciate your kind words about our team and our kitchen. It is wonderful to hear that you enjoyed the quality and taste of our food and that our staff's friendliness and support contributed positively to your stay. We will be delighted to share your compliments with our colleagues and our chef. We also value your suggestion regarding additional snack and convenience options for guests. Feedback such as yours helps us identify opportunities to further improve our services and overall guest experience. As we take your concerns very seriously, we would appreciate the opportunity to discuss your experience with you personally. Please feel free to contact us directly so that we can review the matter in more detail and explore an appropriate gesture of goodwill. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with the experience you originally expected. Kind regards, Prodromos Hatzifotiou General Manager

Dear Hans-Joerg L., Thank you for your kind words regarding our hotel's comfort and the friendliness of our staff. We appreciate your feedback on the practicality of the room designs and will take it into consideration as we aim to enhance our guests' experience. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Sehr geehrter Herr H., vielen Dank für Ihre positive Rückmeldung. Es freut uns zu hören, dass Sie einen angenehmen Aufenthalt bei uns hatten und unser Personal zu Ihrer Zufriedenheit war. Ihr Lob motiviert unser Team, weiterhin exzellenten Service zu bieten. Mit freundlichen Grüßen, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Jakob F., Thank you for your feedback. We are sorry to hear that you were disturbed by the street noise during your stay and that it affected your sleep. We would like to inform you that we also offer a room category with rooms facing the water. These rooms are generally much quieter and are highly appreciated by many of our guests. For a future stay, we would be happy to assist you personally in selecting a quieter room category that better suits your preferences. Kind regards, Prodromos Hatzifotiou General Manager

Dear Gregor L., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about your overall experience. However, we regret to learn that you encountered challenges during busier periods. We strive to maintain high service standards, and your comments will be considered as we continuously evaluate our operations to enhance guest satisfaction. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Abhijit B., Thank you for sharing your feedback regarding your stay at ibis Styles Regensburg. We are pleased to hear that you appreciated our location surrounded by natural beauty. However, we regret to learn that aspects of your experience did not meet your expectations, specifically regarding hospitality and room amenities. We take your comments seriously, particularly concerning the availability of basic amenities. Your feedback about the vegetarian breakfast options and the location of the fitness center and swimming pool will be shared with our management team for consideration as we continually strive to enhance our guest experience. We appreciate your insights and hope to have the opportunity to welcome you back in the future. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Jani P., Thank you for your positive feedback. We are delighted that you enjoyed your stay and found our staff helpful. We appreciate your suggestion regarding in-room coffee and are glad you took advantage of our breakfast offerings. We hope to welcome you back soon. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Kevin S., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location and the service provided by our team. We appreciate your recommendation and hope to welcome you back for another fantastic experience in the future. Best regards, Stephanie Roquel- Front Desk Service ibis Styles Regensburg

Dear Mr. R., thank you for taking the time to share your experience with us. We are truly sorry to hear that you did not receive your invoice by email as requested – please accept our sincere apologies for the inconvenience. Providing the high standard of service you expect from Accor, including a smooth and timely delivery of invoices, is very important to us. We take your feedback seriously and have already taken internal steps to ensure such delays are avoided in the future. We still hope to welcome you back soon and to have the opportunity to fully meet your expectations next time. Best regards, Prodromos Hatzifotiou General Manager

Dear Nada P., Thank you for your kind feedback. We are delighted to hear that you and your family enjoyed your stay and appreciated the play areas. We understand the convenience of having a fridge in the room and will consider your suggestion for future improvements. Best regards, Prodromos Hatzifotiou General Manager