ibis Regensburg City 3 stars

Customer review rating (ALL Rating) 4.6/5 917 reviews

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ibis Regensburg City - Image 1
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Furtmayrstrasse 1, Parking via Gemeinerstrasse, 93053 REGENSBURG, Germany

Description

Hotel extras

  • Only 300 meters from the main train station and in the immediate vicinity of the old town

  • Car park and parking garage with electric charging stations for cars and bicycles

  • Green Key-certified hotel

  • Freshly baked waffles for breakfast with various toppings

  • 114 air-conditioned rooms and 4 modern seminar rooms

Our accommodation(s)

Hotel location

ibis Regensburg City

Furtmayrstrasse 1, Parking via Gemeinerstrasse
93053 REGENSBURG
Germany

GPS:49.010451, 12.102427

Telephone
Fax +49 941 7804509

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RENDEZVOUS

Our bar is always open for you, serving beverages and refreshments, hot drinks and delicious food 24 hours a day, with live sports events and Sky TV.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  917 reviews

TripAdvisor Rating  4.0/5  720 reviews

Customer review rating 4.5/5

Lynn H. Friends - Confirmed reviews ALL

Easy check in and check out, great location near train station, friendly staff

Dear ibis-Guest, Thank you for your wonderful review and the excellent score of 9.0! We are delighted to hear that you had a "Great Stay" at ibis Regensburg City. We are very pleased that you found our check-in and check-out process easy, appreciated our great location near the train station, and experienced our staff as friendly. Your positive feedback is a fantastic motivation for our entire team, as we strive daily to provide an exceptional and seamless experience for all our guests. We sincerely hope to welcome you back to the ibis Regensburg City very soon! Kind regards, Your Team at ibis Regensburg City

Customer review rating 4.5/5

Justin S. Business - Confirmed reviews ALL

The location is great and the staff is always very friendly

Dear ibis Guest, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you consistently enjoy your experiences at our hotel, and that our location and friendly staff have contributed positively to your visits. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. Best regards, ibis Regensburg City

Great Value for the Money and Conveniently Located!

TripAdvisor rating 5.0/5

David N TripAdvisor review

I stayed for one night at the Ibis Regensburg and it was very conveniently located within easy walking distance of the main train station. They were doing some remodeling during my stay, but I didn't hear any noise. The front desk staff was very helpful. I especially enjoyed the breakfast. It was more extensive than I was expecting for a modest Ibis hotel. The waffles were great!

Customer review rating 5.0/5

Roger G. Couples - Confirmed reviews ALL

Great hotel, courteous and helpful staff, great breakfast, easy walking distance to downtown. Need more English tv channels. Shower head was broken. Great room. Everything was excellent. Highly recommended.

Lieber ibis-Gast, Vielen Dank für Ihre positive Rückmeldung zu Ihrem Aufenthalt in unserem Hotel. Es freut uns zu hören, dass Sie die Lage, das Frühstück und den Service unseres Teams geschätzt haben. Ihre Anmerkung zu den englischen Fernsehsendern und dem defekten Duschkopf haben wir zur Kenntnis genommen. Wir werden intern prüfen, wie wir in diesen Bereichen Verbesserungen erzielen können. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, ibis Regensburg City

Customer review rating 1.5/5

Richard K. Solo - Confirmed reviews ALL

The room was very warm, the heating would not stop pumping warm air into the room - the only choice was to shut off the the heating and open the window for an hour to cool down the room. Overnight the room would gradually get too warm, opening the window at night I’d not an option as it is very noisy with the window open. Room is also very small, barely enough room to open my large suitcase, Breakfast - well as I did not sleep well I got breakfast about 9:35, a lot of items had run out and staff would not bring additional items, they just wanted to get their own breakfast from what was left.

Dear ibis-Guest, Thank you for providing your detailed feedback regarding your recent stay. We are truly sorry to hear that your experience was so disappointing, and we sincerely apologize that we failed to meet your expectations in several key areas. We are very concerned to read about the issues you encountered: * **Room Temperature & Heating:** We sincerely apologize that your room was too warm and that you struggled to regulate the temperature. It is unacceptable that you had to choose between an uncomfortably warm room or excessive noise from opening the window. Our climate control system should allow for comfortable individual temperature adjustments, and we regret that this was not the case for you. We will immediately investigate the heating system in your room and across the hotel to ensure proper functioning. * **Room Size:** We understand that you found the room to be very small, with insufficient space for your luggage. Our ibis rooms are designed to be functional and efficient, providing essential comfort. However, we acknowledge that individual space requirements vary, and we regret if it did not suit your needs. * **Breakfast Experience:** We are particularly dismayed to learn about your breakfast experience. It is unacceptable that many items had run out by 9:35 AM and, even more so, that staff were unwilling to replenish them, prioritizing their own meal. This is a clear breach of our service standards. Our breakfast service is meant to be consistently well-stocked and attentive until the end of the serving time. We apologize for this unprofessional behavior and the poor impression it created. We will address this matter with our breakfast team immediately to ensure proper training and adherence to service protocols. We understand that these issues significantly impacted your comfort and overall satisfaction, leading to a "Not good at all" experience. We are truly sorry for the discomfort and frustration you faced. Your detailed feedback is invaluable for us to identify critical areas for improvement. We are committed to taking immediate action based on your comments. We hope that despite this very disappointing stay, you might consider giving us another opportunity in the future to demonstrate the high standards of service and comfort we aim to provide. Kind regards, Your Team at ibis Regensburg City

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Other web-users rate our hotel

  • 496 reviews 9.6/10 Location
  • 527 reviews 7.3/10 Room
  • 571 reviews 9.6/10 Service
  • 325 reviews 9/10 Breakfast
  • 235 reviews 8.1/10 Cleanliness
  • 29 reviews 10/10 Bar

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