Novotel Regensburg Center Hotel 4.5 stars

I checked in online prior to arriving...but still had to fill out paperwork at the front desk which confused me---why did I spend all that time entering my info online? While checking in, my husband and I noted that there were about 5-6 kids (approximately 5-10 in age) playing in the lobby--where were their parents? Best part... They were playing on/in the elevator--using it to go up and down floors with not masks on. We went to our room only to find a vacuum cleaner sitting outside our room (and it was about 1700 hours when we made it to the room). Total tripping hazard. This is unsatisfactory--there were no cleaning staff on the floor, either. We freshened up to head out to explore and the kids were still playing on/in the elevator. We told the front desk staff before leaving the hotel and not sure if they took action. However, you could HEAR the kids from the front desk since they were so loud--so why didn't someone go and check what was going on? Bed was comfortable and we appreciated the two pillows on the bed. Bathroom was good and nice sized with soft towels. We used the air conditioning---and it didn't work. ?? We luckily could open the window to vent and it wasn't that hot out, but still. New hotel....why didn't the AC work? What was the cherry on top? The fact that when checking out, the receptionist was going to charge my card AGAIN...and while she excused herself after figuring out that we had a card on file/had already paid, this was unacceptable. Oh, I forgot...we were offered ONE chocolate to say thank you for our stay...except we were two guests. I wouldn't stay here again if in town. I expected more.

Very comfortable hotel. Great experience and very friendly staff.

Friendly and professional staff, nice, clean rooms. Perfect Corona Rules. I will come back soon.

The staff was very friendly and I liked the clean room with its great bathroom equipment.

Very warm welcome at reception. All was clean and comfortable. Hygiene measures were constantly high and followed.

Excellent service even at this hard time with covid-19. Very good location and easy stop-over with car. New hotel so everything was nice and clean. Room was well equipped with all needed and really quiet.

High Security standards against Covid, very friendly staff, briefly, a perfect accommodation for visiting Regensburg.

Everything was nice except the things that there's no table in the room. A sofa is nice for a vacation, but in my case it was a business trip and I would prefer a table to a sofa.

We stayed only one night Room 100% ok Breakfast: we missed the buffet, but we understand these are difficult times due to covid19

I had a very nice stay in this hotel. My room was spacious and very comfortable. The staff was welcoming. The only (small) issue was the relative difficulty to obtain what I wanted for breakfast: for example I was told that there was no fruit or yogurt whereas I had some the day before etc.

Something has gone wrong with the build of the hotel. As other guest closed the doors in their rooms, the walls in our room shook. That was very annoying as it meant that the headboard also shook. Luckily the neighbours were quiet during the night. If it wasn't for this problem, I would recommend the hotel. The breakfast was good and the breakfast waitress very friendly.