Novotel Regensburg Center

I am a Marriott fan, but this time I decided to stay with Novotel and I can't be tired of talking about this lovely experience we got. Room size could be a bit bigger but that's not a problem. Room is equipped with everything you need. It was a hot day in Regensburg and the hotel had very effective air conditioning system. The staff is young, energetic and always so helpful. It seems that the staff genuinely interested to help the guests. The lady helped us to pack some food for our little one, during the breakfast. Overall, fantastic work and keep it up. Hope to stay next time soon with you in Regensburg.

Efficient staff, nice room, everything worked.

The booking was a brief stop in a long car drive back from Croatia. Super service and all worked really well. Great breakfas.

Positives: - comfortable bed - good parking in garage - friendy reseption - good aircondition - nice and clean rooms Negatives: - restaurant was expensive and not good. If the food was good I wouldnt mind the price. No flavour, dry and really a let down. Didnt have breakfast so wouldt know it that was good. All in all a good hotel, but will not eat at the restaurant again if we stay there again.

Having set up the pre check in with all details including passports and credit card we were asked for the details again at check in. We were phoned in the room two further times for our credit card details, the calls were too aggressive and made it seem as if we were avoiding payment. I then had to return to the front desk to give card details, again front desk was far too forceful. I wasn’t told what amount was taken from my card, originally online the amount taken was to be €200. On this trip we have stayed at over thirty hotels, this one was the worst due to the attitude of the staff.