Novotel Regensburg Center

Overall Good. Friendly staff. Breakfast way too expensive. No desk and chair in my room. Good location.

Very friendly and customer focused staff. Rooms in very good conditions, house keeping is doing a great job. WLAN fast and stable enough for hd streaming… I’ll definitely come back! Many thx to all

This is a lovely hotel, however, I really dislike that there was no wash hand basin in the toilet. Germs on hands is transferred from toilet doors and light switches to bathroom doors and light switches. Also, if you need to use the toilet at night you disturb your partner twice, once on turning the toilet lights on then again when turning on the bathroom lights to wash your hand. This is totally unacceptable in an age when hygiene should be encouraged! But breakfast and staff were excellent.

The hotel has a modern style. Love the lobby interior. Breakfast buffet has great selections. Around 15-20mins walk to downtown.

Disappointed in the fact that the room had not been cleaned property. We found a sock and a used tobacco product (tobacco chew bag) on the floor by the window. Made a complaint to the desk manager (Mr Kocer) who bent over backwards to move us to another room. He couldn't have been more helpful and apologetic. The other thing we found off putting was the fact that the air conditioning was turned off for the room. The manager told us that it was only on during the part of the year when it was expected to be hot! It is unacceptable to advertise A/C and not have it available! Opening the window when it is raining, or noisy outside, is not an acceptable solution to cooling the room. On the positive side, the breakfast was one of the best we had during our 3 week trip, the parking availability was plentiful and safe, and the rooms and hotel itself was very appealing and well appointed. The quality of the maid service needs much improvement for the overall experience to be higher, and A/C needs to be available to the rooms or advertised as not being available.