Dear Farida D., Thank you for sharing your wonderful feedback and for rating your stay on your recent visit at Pullman Ciawi Vimala Hills. We are delighted to hear that you and your family enjoyed your mini vacation with us. It is especially rewarding to know that our friendly and helpful staff made your stay memorable. We truly appreciate your kind words and will share your compliments with our team. We also value your feedback regarding the accommodation, cleanliness, and WiFi. Your comments are important to us as we continuously strive to improve our facilities and services to provide a more comfortable and enjoyable experience for our guests. We hope to have the pleasure of welcoming you and your family back for a longer and even more memorable stay in the near future. Warm regards, Yosua Siregar Guest Experience Manager

Dear Valued Guest, Thank you for choosing Pullman Ciawi Vimala Hills for your family staycation and for sharing your valuable feedback. We are delighted to know that you enjoyed our breakfast buffet, family-friendly facilities, engaging children’s activities, and spacious room with beautiful views. It is wonderful to hear that you are looking forward to returning. However, we sincerely apologize for the concerns regarding the water quality in our Infinity Pool and Padi Pool, particularly your child’s discomfort following swimming. We take matters concerning pool hygiene and guest safety very seriously and will coordinate with our relevant teams to review the pool water quality, sanitation procedures, and lifeguard coverage across our swimming facilities. We also regret that our in-room dining experience did not meet your expectations. Your comments regarding food quality, texture, and portion sizes have been noted and will be shared with our Culinary team for further evaluation and improvement. Your feedback is invaluable in helping us maintain the standards and experiences our guests expect from Pullman. We truly appreciate your understanding and hope to have the opportunity to welcome you and your family back for a much better stay. Warm regards, Yosua Guest Experience Manager Pullman Ciawi Vimala Hills

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Valued Guest, Thank you for your continued loyalty to Pullman Ciawi Vimala Hills over the past five years and for taking the time to share your honest feedback. We sincerely apologize that some of the changes during your recent stay did not meet your expectations. We understand how meaningful these experiences are to you and your family, especially the weekday tram service, animal interactions, breakfast takeaway coffee, Padi Restaurant, and our recreational facilities. Your comments regarding the maintenance of games and equipment, as well as staffing availability at the Gym and Kids Club, are also well noted and will be shared with the relevant teams for further evaluation. We understand your concern that operational efficiency should never come at the expense of guest satisfaction, particularly for our loyal returning guests. Your feedback is a valuable reminder that we must continue improving our facilities and services while preserving the experiences that make our resort special. We are pleased that you appreciated the pool temperature and look forward to welcoming you back to experience our upcoming Waterpark. Thank you once again for your valuable feedback. We hope to have the opportunity to provide you and your family with an even better experience on your next visit. Warm regards, Yosua Guest Experience Manager Pullman Ciawi Vimala Hills

Dear Achlisia P., Thank you for taking the time to share your experience on your recent visit at Pullman Ciawi Vimala Hills. We are delighted to hear that you found our place cozy and that your son enjoyed his stay. Guest satisfaction is our top priority, and your kind words mean a lot to our entire team. We look forward to welcoming your family back soon. Best regards, Yosua Siregar Guest Experience Manager

Dear Andriani W. P. Thank you for sharing your feedback with us on your recent visit at Pullman Ciawi Vimala Hills. We sincerely apologize for the inconvenience caused by the waiting time during check-in. We understand how important a smooth and efficient arrival experience is, and we will continue to improve our process to better serve our guests. We truly appreciate your patience and understanding. Best regards, Yosua Siregar Guest Experience Manager

Dear Julius T., Thank you for your wonderful rating and for choosing Pullman Ciawi Vimala Hills. We truly appreciate your support and are delighted to know that you had a pleasant stay with us. We look forward to welcoming you back for another memorable experience. Warm regards, Best regards, Yosua Siregar Guest Experience Manager

Dear Joshua W. D., Thank you for your wonderful rating and for choosing Pullman Ciawi Vimala Hills. We truly appreciate your support and are delighted to know that you had a pleasant stay with us. We look forward to welcoming you back for another memorable experience. Warm regards, Yosua Siregar Guest Experience Manager

Dear Fiji R. R. M., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Mr. Yassine Y. Warm greetings from Pullman Ciawi Vimala Hills. Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the shortcomings you experienced during your stay, particularly regarding the breakfast experience and the lack of proper information provided about the privileges, facilities, and activities available to our villa guests. We understand that when staying in one of our villas, our guests should receive clear guidance from the beginning of their stay so they can fully enjoy the experiences and facilities available throughout the resort. We acknowledge that our team did not communicate these offerings as proactively as they should have, and we sincerely regret that this affected your overall experience. We have also taken your comments regarding breakfast and the lack of amenities for a longer stay seriously. Your feedback has been shared with the relevant departments for further review and improvement. We will also reinforce our guest communication, particularly for villa stays, to ensure that our team is more proactive in introducing the available privileges, activities, and services upon arrival. We are truly sorry that we fell short of the experience you expected from Pullman Ciawi Vimala Hills. Your feedback is valuable in helping us identify where we need to improve and deliver a more consistent experience for our guests. We sincerely hope you will give us another opportunity to welcome you back and allow us to provide the level of service and experience that you should have received during this stay. Warm regards, Yosua Experience Manager Pullman Ciawi Vimala Hills Resort Spa & Convention

Dear Dea A., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Tonny W., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear h., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Arry C., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Darmayanti R., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear R., We very much appreciate your comments regarding your stay at the Pullman Ciawi Vimala Hills Resort Spa & Convention. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yosua Siregar Guest Experience Manager

Dear Muhammad T. A., Thank you for sharing your thoughtful feedback with us. We’re very pleased to know that you had a comfortable stay and that our team was helpful and welcoming throughout your visit, from check-in to check-out. We’re especially happy to hear that Ms. Putri and Ms. Sandra were able to assist you during your departure. We’ll be sure to share your kind recognition with them and the rest of the team. And no worries about remembering everyone’s names — knowing that you felt well taken care of means a great deal to us. We also sincerely appreciate you bringing the condition of some of the equipment at our Kids’ Activity Centre to our attention. We understand how important it is for children to have safe and well-maintained facilities. Your suggestion regarding more regular inspections is well noted, and we will follow up with the relevant team to review the equipment and address any items that require attention. Thank you once again for your kind words and constructive feedback. We hope to have the pleasure of welcoming you and your family back for an even better experience on your next stay. Best regards, Yosua Siregar Guest Experience Manager

Dear putri R., Thank you so much for taking the time to share your wonderful experience with us. We’re delighted to know that you had a relaxing and memorable stay at Pullman Ciawi Vimala Hills. It’s lovely to hear that you enjoyed the peaceful surroundings and lush greenery of our resort. We’re equally pleased that you found your room comfortable and well-maintained, and that our team’s warm and attentive service made you feel genuinely welcomed throughout your stay. Your kind words are a wonderful encouragement to our entire team. We truly appreciate your recommendation and would be delighted to welcome you and your loved ones back for another relaxing getaway. We look forward to creating more memorable moments with you on your next visit! Best regards, Yosua Siregar Guest Experience Manager