Novotel Goa Candolim 5 stars

Customer review rating (ALL Rating) 4.1/5 824 reviews

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Novotel Goa Candolim - Image 1
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Anna Waddo Main Candolim Road, Candolim, Bardez, 403515 GOA, India

Description

Hotel extras

  • 5 minute drive to Candolim Beach. Close to Baga, Calangute & Sinquerim Beach

  • Slide into holiday mode with three pools, including a fun pool with slides and a kiddie pool.

  • Step into an airy atrium lobby with a stylish bar and coffee lounge at its heart.

  • Explore Goa's famous night life at Club Tito's, Cohiba, Sinq and Hammerzz

  • Restore your rhythm at Samayaa World Spa with therapies designed to relax body and mind.

Our accommodation(s)

Hotel location

Novotel Goa Candolim

Anna Waddo Main Candolim Road, Candolim, Bardez
403515 GOA
India

GPS:15.526628, 73.765854

Telephone
Fax +91 832 711 2223

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SQUARE

Discover a vibrant spread of global favourites and regional specialties, brought to life at our interactive live kitchens. From hearty breakfasts and leisurely lunches to sumptuous dinners, every meal is crafted to be fresh, wholesome and full of flavour.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  824 reviews

Customer review rating 5.0/5

Rajeev B. Families - Confirmed reviews ALL

Since myself is the regular visitor and explored all the Novotel properties of North Goa and South Goa. It was great pleasure. Only South Goa rooms are very compact compare to North Goa properties.

Customer review rating 1.5/5

Anand W. Friends - Confirmed reviews ALL

very unprofessional staff check in at 3 pm but given room at 3.45 with lot of struggle also lot of mosquitoes in room lobby not ac so difficult to sit in lobby for any guest meet overall not good

Dear Anand W., Greetings from Novotel Goa Candolim! We sincerely apologize for the disappointing experience you encountered during your stay. We understand how frustrating it must have been to experience a delayed check-in, particularly when you had to follow up repeatedly despite the scheduled check-in time of 3:00 PM. We are equally concerned about the mosquitoes in the room and the discomfort caused by the non-air-conditioned lobby. These are certainly not the standards of comfort and service we strive to provide. Please be assured that your feedback regarding the check-in process, room hygiene, pest control, and lobby comfort has been taken seriously. We will be reviewing these concerns with the respective teams to ensure appropriate corrective measures are taken and that such lapses are not repeated. We deeply regret that we could not deliver the smooth and comfortable experience you expected from us, and we hope to have the opportunity to restore your confidence in Novotel Goa Candolim during a future visit. Warm regards, Amit Sangwan Cluster General Manager

Customer review rating 4.0/5

Prisha S. Families - Confirmed reviews ALL

The hotel key cards stopped working on a daily basis which was inconvenient and the breakfast service was particularly chaotic. Otherwise the hotel was pleasant and the services were great!

Dear Prisha S., Greetings from Novotel Goa Candolim! Thank you for sharing your feedback with us. We are pleased to know that you found the hotel pleasant and appreciated the overall services. At the same time, we sincerely apologize for the inconvenience caused by the key cards repeatedly becoming inactive. We understand how frustrating this can be, particularly when it happens on a daily basis, and we will review this with our team to ensure the issue is addressed. We also regret that your experience at breakfast was affected by the chaotic service. Breakfast should be a smooth and enjoyable start to the day, and we will work with our F&B team to improve the organization, coordination and service flow during peak hours. Your feedback is valuable to us, and we appreciate you highlighting both the positives and the areas where we can improve. We look forward to welcoming you again and providing a more seamless experience. Warm regards, Amit Sangwan Cluster General Manager

Customer review rating 3.0/5

Amit S. Couples - Confirmed reviews ALL

Location was very good, but the services were average. The staff at the restaurant and pool area were the only people who look interested in attending you.

Dear Amit S., Greetings from Novotel Goa Candolim! Thank you for sharing your feedback. We are pleased to know that you appreciated our convenient location, while we sincerely regret that our overall service did not meet your expectations. We are especially concerned to learn that you felt the attention and engagement from our team were inconsistent. While we are glad that our Restaurant and Pool teams made a positive impression, we believe every interaction across the hotel should reflect the same warmth, attentiveness and professionalism. Your feedback has been shared with the concerned teams, and we will focus on strengthening our service standards and ensuring a more consistent guest experience across all touchpoints. We sincerely appreciate your feedback and hope to have the opportunity to welcome you back and provide you with the experience you deserve. Warm regards, Amit Sangwan Cluster General Manager

Customer review rating 3.5/5

Naqvi G. S. Families - Confirmed reviews ALL

Liked the stay but each activity was not inbuilt and was asked to pay like the children'S. play area and arcade and the swimming tools....each activity had hidden charges which was asked to pay on spot and not include in final bill whixh was disappointing.

Dear Naqvi G. S., Greetings from Novotel Goa Candolim! Thank you for sharing your feedback. We are glad to know that you enjoyed your stay with us. However, we sincerely regret the disappointment caused by the additional charges for certain activities and facilities, including the Kids’ Play Area, Arcade and swimming activities. We understand that the pricing and inclusions should have been communicated clearly at the time of booking and check-in, and we apologize if this was not adequately explained, resulting in an unexpected experience. Your feedback is valuable, and we will review how these charges and inclusions are communicated to our guests to ensure greater transparency and avoid any surprises during their stay. We appreciate your feedback and hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience. Warm regards, Amit Sangwan Cluster General Manager

Other web-users rate our hotel

  • 451 reviews 9.5/10 Location
  • 1,238 reviews 7.7/10 Room
  • 2,337 reviews 8.5/10 Service
  • 12 reviews 6/10 WiFi
  • 822 reviews 8/10 Cleanliness
  • 418 reviews 8.1/10 Breakfast
  • 353 reviews 8/10 Pool

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