Pullman Magenta Shores Resort 5 stars

Customer review rating (ALL Rating) 3.9/5 1,331 reviews

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Pullman Magenta Shores Resort - Image 1
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Pullman Magenta Shores Resort - Image 4
1 Magenta Drive, 2261 MAGENTA, Australia

Description

Hotel extras

  • Beachfront location with resort style villas

  • Outdoor lagoon pool & indoor heated pool

  • Stunning golf course & sporting facilities

  • Award-winning Vie Day Spa

  • Located just 90 minutes from Sydney.

Our accommodation(s)

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Hotel location

Pullman Magenta Shores Resort

1 Magenta Drive
2261 MAGENTA
Australia

GPS:-33.310834, 151.522901

Telephone
Fax +61 2 4352 8199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,331 reviews

Customer review rating 4.0/5

Pezzano K. Solo - Confirmed reviews ALL

Enjoyed my 2-night stay with the unit being very well appointed and the bed in main room very comfortable. Some items downstairs showing wear and tear; the lounges for example could really benefit from a steam clean as they had a lot of stains - the lounges themselves are good quality and very comfortable but look pretty average with the stains. The kitchen, particularly the gas stove top, had not been cleaned prior to my arrival and there were oil spatters across the stainless steel which I cleaned before using. I couldn't open the dishwasher which was a bit annoying - I reported this on check out. Some of the cupboard doors need re-affixing as they are loose. Even though I rang a few days before arrival, there were no available appointments at the Spa/Salon but with a major women's golf tournament on at the same time, that was probably expected! All that aside, I loved my much-needed break - even though the golf event was on and the resort was very busy, it was quiet and peaceful in the unit. Loved the closeness to the ocean and the available walks around the property. I'll definitely be back, with my family next time to enjoy.

Dear k., Thank you for sharing your feedback regarding your recent stay with us at Pullman Magenta Shores Resort. We are pleased to hear that you enjoyed your overall experience and found your unit comfortable and peaceful. We appreciate your observations regarding the condition of the lounges and the kitchen. Your comments about the cleanliness of the gas stove top and the dishwasher issue have been noted, as we strive to ensure a high standard of maintenance and cleanliness throughout our facilities. We will review these points with our housekeeping team to enhance our guests' experiences. We understand the challenges of securing appointments at our Spa/Salon during busy times, such as the recent golf tournament, and appreciate your understanding in this regard. It is gratifying to know that you loved the proximity to the ocean and the serene atmosphere of the resort. We look forward to welcoming you and your family back for another enjoyable stay in the future. Best regards, Pullman Magenta Shores Resort

Customer review rating 2.5/5

Chris S. Business - Confirmed reviews ALL

See above

Dear Chris, Thank you for your feedback regarding your recent stay with us. I am so sorry that your stay did not meet your expectations regarding the overall condition of your villa. Your comments regarding cleanliness and maintenance will be taken into consideration as we continuously strive to enhance our guest experience and I have shared this with our management Team to look into. I have also shared your Lunch feedback to our Executive Chef Stuart. I do hope you will allow us the opportunity to welcome you back. Kind regards, Rebecca Pullman Magenta Shores Resort.

Customer review rating 4.5/5

Chris K. Business - Confirmed reviews ALL

very good

Dear Chris, Thank you for your positive feedback. We are delighted to hear that you had a very good experience at our resort. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best regards, Rebecca Pullman Magenta Shores Resort

Customer review rating 2.0/5

Joshua D. Business - Confirmed reviews ALL

Room was not clean with mould in bathrooms and surfaces quite dusty. Walls were heavily marked and central light in fan did not work. Otherwise, An hour before check out a cleaner walked in whilst I was showering.

Dear Mr. D., Thank you for your feedback regarding your recent stay. I sincerely apologise for the cleanliness issues you encountered, and any discomfort caused by the unexpected visit from a staff member prior to your check out. Your comments will be taken into consideration as we continually strive to improve our guest experience so please know that I have shared your experience with our Management Team. We do hope you will allow us the opportunity to welcome you back. Kind regards, Rebecca King Pullman Magenta Shores Resort

Customer review rating 1.5/5

Alfredo M. E. Families - Confirmed reviews ALL

The dishwasher was in horrible condition not only dirty from previous user, but the door handle was broken and the whole diswasher would come out as it wasnt fixed properly. When the cleaning lady finally came to clean it she was quite rude, didnt even say hello. She seemed anoyed by us asking for it to be cleaned. Another issue was that the back deck was useless as it was very dirty from previous rains and we had no means to clean it. Also the curtains need to be replaced, were too old and dirty.

Dear Alfredo M. E., Thank you for sharing your feedback regarding your recent stay at Pullman Magenta Shores Resort. We appreciate your compliments about our property, but we are disheartened to learn about the cleanliness issues you encountered. We strive to maintain high standards, and it is concerning to hear that the dishwasher and deck did not meet your expectations. Your comments about the interaction with our cleaning staff have been duly noted. We take pride in our customer service and will address this matter internally to ensure a more welcoming experience for our guests. Additionally, we will review the condition of the curtains and take appropriate action to ensure they align with our standards. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future for a more satisfactory experience. Best regards, Pullman Magenta Shores Resort

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