Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.8/5 3,650 reviews

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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  3,650 reviews

TripAdvisor Rating  4.0/5  2,496 reviews

Worst night sleep

Customer review rating 0.5/5

Gwen S. Couples - Confirmed reviews ALL

stayed here 12mths ago (2023) since our last stay the quality and service has declined. I would not stay here again. Had a very uncomfortable sleep as the pillows are very cheap quality, only had a sheet and thin blanket on the bed. I couldn't change the room temperature from 17deg.c. No extra blankets in cupboard. Only one towel per guest. Ordered room service at 10pm and waited 45mins to arrive with cold toast and cold soup. Stayed in the Deluxe King Suite it has a very Basic bathroom with shower over bath. Not suitable for someone with mobility issues or like myself recovering from a fractured pelvis and unable to step over bath.

Good stay

Customer review rating 3.5/5

Kim V. Families - Confirmed reviews ALL

Overall good thankyou.

Dear Kim, Thank you for your feedback and for choosing to stay with us. I'm pleased to hear that your overall experience was good. I appreciate your suggestion for improving efficiency at the front desk and concierge, and we will certainly look into ways to enhance this aspect of our service. We hope to welcome you back someday for an even smoother experience. Sincerely, Roshit Manmohan - Front Office Manager

Customer review rating 4.0/5

Don Couples - Confirmed reviews ALL

The room was good and the hotel staff were very good for our two night stay. However, the Goldfinch restaurant experience was very much below my expectation. The Meals were expensive. For the basic buffet breakfast with standard fare at $42PP was over the top. The coffee machine produced poor coffee and attempting to find things was difficult. The Dinner service was poor. We asked to turn the Over head fans down as the evening was getting cool but we simply told to move table as they couldn't turn the fans down. The meal main course was OK but a bit cooler than it should have been as if it had been prepared and left on the bench. At the end of the main course we waited for service but after 15 mins we gave up. In the meantime, the drinks waiter simply grabbed our empty glasses and didn't even ask if wanted anything extra. I mentioned both incidences as we paid but there was no empathy at all. Probably wont eat there again when next in Brisbane.

Dear Don, Thank you for sharing your feedback. While I'm glad to hear you enjoyed your room and the service provided by our hotel staff, I sincerely apologize that your experience at the Goldfinch restaurant fell short of expectations. It’s disappointing to hear that both the breakfast and dinner services did not meet the standard you anticipated. Your comments regarding the breakfast setup, coffee machine, fan adjustment, and dinner service are all valuable, and I will be passing them on to the restaurant team to review and improve. It’s clear that these issues impacted your overall dining experience, which is not acceptable. We appreciate your feedback and will work to make the necessary changes to ensure a better experience in the future. Sincerely, Roshit Manmohan - Front Office Manager

Overcharging for overnight car parking

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Quoting $15 and charging $50. First time and last time i stayed at the hotel

Dear Cornelis, Thank you for sharing your experience. I apologize for the discrepancy in the parking charges, and I understand how frustrating that must have been. I have taken note of your comments regarding the condition of the hotel and will pass them along to the relevant teams for review. Your feedback is invaluable to us, and we regret that this impacted your stay. We hope to have the opportunity to improve your experience should you choose to stay with us again. Sincerely, Roshit Manmohan - Front Office Manager

No room service

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Room not serviced. Called numerous times to get serviced and told 3 times not sure why not serviced and will get it actioned … no action.. when calling Phone rang out about 7 times. Staff advised management would call and nothing. Very disappointing for a flash hotel. Like no one cared.

Dear Helen, Thank you for sharing your feedback. I sincerely apologize for the issues you encountered with your room not being serviced and the lack of response from our team. This is certainly not the standard we aim to provide, and I regret that your experience was so disappointing. Please know that your comments will be addressed with the team to ensure improvements are made. We hope to welcome you back someday under better circumstances. Sincerely, Roshit Manmohan - Front Office Manager

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Other web-users rate our hotel

  • 887 reviews 8.6/10 Location
  • 2,091 reviews 4.9/10 Room
  • 1,747 reviews 6.3/10 Service
  • 63 reviews 3.4/10 WiFi
  • 879 reviews 4.9/10 Comfort
  • 620 reviews 4.6/10 Cleanliness
  • 446 reviews 3.7/10 Amenities
  • 383 reviews 6.8/10 Breakfast

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