Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.5/5 3,520 reviews

Best price
guarantee
Pullman Cairns International - Image 1
Pullman Cairns International - Image 2
Pullman Cairns International - Image 3
Pullman Cairns International - Image 4
17 Abbott Street, 4870 CAIRNS, Australia

Description

Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

GPS:-16.924157, 145.779124

Telephone
Fax +61 7 4031 1465

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coco's Kitchen + Bar

Nestled within Pullman Cairns International, Coco's Kitchen & Bar embodies a culinary ethos centred on pure, unadulterated flavours paired with an unwavering commitment to authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,520 reviews

TripAdvisor Rating  4.0/5  2,997 reviews

Certificate of excellence 2024

Good service and experience

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Staff were great and the service was good.

Good position and an excellent stay

Customer review rating 5.0/5

Peter Couples - Confirmed reviews ALL

A quiet night out to help the grandson celebrate his 18th birthday.

Customer review rating 0.5/5

Saloni S. Families - Confirmed reviews ALL

Staff at reception didnt notify us about Parking charges, which was imposed wt the end while billing. When We notified the reception about the same they didnt not take any action. Pullman international charged us for something we were never notified.

Dear Saloni, Thank you for bringing this matter to our attention. I’m very sorry to hear about the lack of communication regarding parking charges and the frustration it caused. Clear and transparent communication is vital, and I regret that we did not meet that standard during your stay. We have also placed car parking fee signage on the entrance where the key is swiped to ensure information is readily available. Your feedback has been shared with our reception team to ensure this information is clearly communicated to all guests moving forward. Should you need further assistance regarding this issue, please feel free to reach out directly. We hope to have the opportunity to regain your trust and provide a more seamless experience in the future. Warm regards, Scott Grant General Manager Pullman Cairns International

Disappointing Stay, Not Worth the Price

TripAdvisor rating 2.0/5

Angelina B TripAdvisor review

We recently stayed at this hotel and, unfortunately, it was a major letdown. For the high price, we expected much more in terms of service and quality. The staff were unhelpful and seemed uninterested in assisting us with even basic inquiries. The pool was one of the main reasons we chose this hotel, but we were disappointed to find that half of it was closed off. Worse, we were asked to leave the pool area without any prior notice due to a private function – very frustrating, especially given that we had no idea this would happen. As for the rooms, the renovations appeared poorly done, with cheap finishes and noticeable flaws. It definitely didn’t left us feeling disappointed with the overall quality. The only positive was the convenient location, but with so many other hotel options nearby, it simply wasn’t enough to make up for the experience. I would NOT recommend this hotel given the price and lackluster service.

Outdated

Customer review rating 2.5/5

Nathan D. Business - Confirmed reviews ALL

There is no doubt the location and view is amazing. Living in cairns for a couple of years in 2013 and coming on holiday I have stayed at this hotel a few times now. Rooms are very outdated, water damaged computer desks as there made of old wood, no furniture on balcony, shower head broken. (Room 1319) on a plus side the staff are friendly, the conference being held there that I attended was great with amazing food, great conference facilities. As a platinum all Accor member I feel that if they are to keep the Pullman name then they need a refurb asap to the rooms and some hallway carpets as well as a damaged pool floor.

Dear Nathan, Thank you for your loyalty to Pullman Cairns International and for sharing your detailed feedback. It’s wonderful to hear that you enjoyed the friendly service, conference experience, and our location with its amazing views. We’re honored to have hosted you as a Platinum ALL Accor member. I apologize for the issues you encountered with the room condition, particularly the outdated furnishings, balcony setup, and maintenance concerns. We are aware that areas of our property require updating, and feedback like yours helps us prioritize improvements. Rest assured, we are actively working toward refurbishing our rooms, hallways, and pool area to better meet the standards associated with the Pullman brand. We have fully refurbished 200 of our 324 rooms, these refurbished room types are Superior and Deluxe and worth booking for that new room feel. Thank you again for your valuable insights, and we look forward to welcoming you back to a refreshed experience in the near future. Warm regards, Scott Grant General Manager Pullman Cairns International

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,010 reviews 9.4/10 Location
  • 2,028 reviews 7.7/10 Room
  • 1,923 reviews 8.4/10 Service
  • 18 reviews 6.8/10 WiFi
  • 716 reviews 8/10 Comfort
  • 666 reviews 7/10 Vibe
  • 633 reviews 6.5/10 Cleanliness
  • 538 reviews 7.4/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Cairns

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.