Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,157 reviews

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Novotel Newcastle Beach - Image 1
Novotel Newcastle Beach - Image 2
Novotel Newcastle Beach - Image 3
Novotel Newcastle Beach - Image 4
5 King Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • 300 m walk to Newcastle Beach, 5 minutes walk to CBD

  • Secure underground carparking

  • Onsite restaurant and bar, room service

  • Fitness centre, steam room, spa

  • 4 naturally lit event and function spaces

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Harbour View Room 1 King Bed

Photo out of - Superior Harbour View Room 1 King Bed

Enjoy views from floor-to-ceiling windows of Newcastle Harbour & Nobby's Headland & Stockton in the distance. Experience ultimate comfort with a king bed (twin on request) & Novotel's Live N Dream bedding for a perfect night's sleep.

  • Views:

    Harbour view

Max. number of persons
2
Area
From 25 m² / 269 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator
  • Complementary in room coffee or tea
  • Catering serviceAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room
  • High speed internetAdditional charge

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • International callsAdditional charge

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Trouser pressAdditional charge

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 2 pers. max
  • 25 m² / 269 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Harbour view
See availabilities

Family & Group Ready! Spacious room with two comfortable double beds, large windows, high-speed internet, TV, tea/coffee, and private bathroom. Perfect for your Newcastle getaway!

  • Views:

    City View or Courtyard View

Max. number of persons
4
Area
From 25 m² / 269 sq ft

Bedding

Double bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Mini-refrigerator
  • Complementary in room coffee or tea
  • Catering serviceAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Internet Facilities

  • Data port in room
  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Music TV channels
  • Pay per view moviesAdditional charge
  • 43'/109 cm screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet
  • Slippers
  • Trouser pressAdditional charge

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Trouser pressAdditional charge

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Towel rack
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Sink lever hardware
  • Sink top 27”-34” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower
  • Roll-in shower with grab bars (fixed fold–down seat)

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • High speed internetAdditional charge
  • Wireless internet in your roomAdditional charge

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Trouser pressAdditional charge

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Fixed showerhead
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • Data port in room
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Dedicated Sports Channel beIN Sports
  • Music TV channels
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Pay per view moviesAdditional charge
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Pillow Menu

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows
  • Slippers
  • Trouser pressAdditional charge

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Novotel Newcastle Beach

5 King Street
2300 NEWCASTLE
Australia

GPS:-32.929235, 151.784905

Telephone
Fax +61 2 4032 3799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 88 rooms
  • 4 rooms for people with reduced mobility
  • 6 family rooms
  • 14 connecting rooms
  • 88 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Room service Additional charge
  • Buffet Additional charge

Business

6 Meeting rooms

Family

Babysitting on request

  • Babysitting on request

Well-being

Fitness center

  • On site
  • On site
  • Indoor parking
  • Private
  • 64 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 21.69 € 35 AUD Per day

Services & equipment

  • Intercom
  • TESLA recharging units

Security

  • Well-lit parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

Electronic Car Charger

Additional charge

5 King Street, 2300 Newcastle, Australia

GPS:-32.929235, 151.784905

Parking information

  • On site
  • Indoor parking
  • Private
  • 2 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.09 m / 6.88 ft

  • Parking pricing: 18.60 € 30 AUD Per day

Services & equipment

  • Electric car recharging units 7 kVA

Accessibility

  • Elevators

Bistro Dalby

Photo out of - Bistro Dalby

Experience Bistro Dalby, Novotel Newcastle Beach's contemporary modern dining restaurant, open 7 days for breakfast and dinner. Our menus offer an eclectic range of fresh and healthy dishes ensuring there's something to satisfy every palate.

Cooking style
Bistro
Capacity
40
Accessibility
Accessible service
5 King Street, 2300 Newcastle, Australia
Telephone +61 2 4032 3717
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Vegetarian menu

Experience Bistro Dalby, Novotel Newcastle Beach's contemporary modern dining restaurant, open 7 days for breakfast and dinner. Our menus offer an eclectic range of fresh and healthy dishes ensuring there's something to satisfy every palate.

We welcome all guests to our bar from 3pm-10pm daily to enjoy a range of drinks and snacks. Our happy hour runs from 3pm-6pm 7 days a week and features discounted beverages.

Start your Newcastle day right! Enjoy a full buffet breakfast daily at Novotel Newcastle Beach. Indulge in hot dishes & continental favourites for a perfect start to your getaway.

Travelling should not come at the expense of health and wellbeing. At Novotel Newcastle Beach, workouts are easy. Slot in some early morning training at our fully equipped gym steam room and change room facilities.

With a beautiful location and modern event facilities, Novotel Newcastle Beach provides the perfect setting for Newcastle weddings, catering for up to 100 guests seated (plus bridal party) or 120 in cocktail style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,157 reviews

Customer review rating 5.0/5

Leonie B. Couples - Confirmed reviews ALL

Dear Leonie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shawn De Alwis

Customer review rating 3.0/5

Mark B. Business - Confirmed reviews ALL

Dear Mark, Thank you for your feedback. We're pleased to hear that everything else met your expectations. We sincerely apologise for the inconvenience caused by the noise from the nearby service door. We understand how disruptive this can be and appreciate you bringing it to our attention. We'll review this with our team to see what improvements can be made to minimise noise for future guests. Kind Regards, Shawn De Alwis

Customer review rating 5.0/5

Sandrah M. F. Business - Confirmed reviews ALL

Dear Sandrah, Thank you for the review of your time with us at Novotel Newcastle Beach. It is always a pleasure to receive positive feedback from a return guest and I will be sure to share your comments with our team. We look forward to seeing you next time. Kind Regards, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 5.0/5

Pamela C. Couples - Confirmed reviews ALL

Dear Pamela, Thank you for the review of your time at Novotel Newcastle Beach. We are glad that you enjoyed the upgrade to the Superior Balcony room and your time in Newcastle. We look forward to welcoming you back again. Kind Regards, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 4.5/5

Allison S. Couples - Confirmed reviews ALL

Dear Allison, Thank you for the review of Novotel Newcastle Beach! We are glad that you enjoyed your time in Newcastle and hope to welcome you back again. Kind Regards, Rebecca Davis General Manager Novotel Newcastle Beach

Dear Leonie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shawn De Alwis

Customer review rating 3.0/5

Mark B. Business - Confirmed reviews ALL

as above

Dear Mark, Thank you for your feedback. We're pleased to hear that everything else met your expectations. We sincerely apologise for the inconvenience caused by the noise from the nearby service door. We understand how disruptive this can be and appreciate you bringing it to our attention. We'll review this with our team to see what improvements can be made to minimise noise for future guests. Kind Regards, Shawn De Alwis

Customer review rating 5.0/5

Sandrah M. F. Business - Confirmed reviews ALL

Exceptional as always

Dear Sandrah, Thank you for the review of your time with us at Novotel Newcastle Beach. It is always a pleasure to receive positive feedback from a return guest and I will be sure to share your comments with our team. We look forward to seeing you next time. Kind Regards, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 5.0/5

Pamela C. Couples - Confirmed reviews ALL

A very friendly welcome from the staff at check in. Greatly appreciated a upgrade to a balcony room.

Dear Pamela, Thank you for the review of your time at Novotel Newcastle Beach. We are glad that you enjoyed the upgrade to the Superior Balcony room and your time in Newcastle. We look forward to welcoming you back again. Kind Regards, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 4.5/5

Allison S. Couples - Confirmed reviews ALL

Helpful front desk staff. Room wa refreshed every morning

Dear Allison, Thank you for the review of Novotel Newcastle Beach! We are glad that you enjoyed your time in Newcastle and hope to welcome you back again. Kind Regards, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 5.0/5

Jennifer R. Families - Confirmed reviews ALL

The location is great, walk to beach, Scratchley Fort and multiple local pubs.

Dear Jennifer, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shawn De Alwis

Customer review rating 1.5/5

Cassandra S. Couples - Confirmed reviews ALL

Disappointed with the quality of this Novotel, poor customer service, room cleaned- bed not made, breakfast poor. I expected better.

Dear Cassandra, Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been shared with the team as I am sure it will serve as an encouragement as we strive to continuously improve the quality of our services. We appreciate you sharing your concerns, and it is our hope that we may have the opportunity to welcome you back. Sincerely, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 5.0/5

Rosa C. Friends - Confirmed reviews ALL

Very satisfied - STAFF AMAZING

Dear Rosa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shawn De Alwis

Customer review rating 5.0/5

Dillon M. Business - Confirmed reviews ALL

Very enjoyable

Dear Dillon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shawn De Alwis

Customer review rating 4.5/5

Joy T. Families - Confirmed reviews ALL

Was a nice room adequate for what we needed just a little disappointed that I asked for a twin room and we got second bed as a rollaway

Dear Joy, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive feedback and I will share your comments with our team, especially regarding your bedding request, as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope we may have the opportunity to welcome you back again. Sincerely, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 5.0/5

Margi J. Solo - Confirmed reviews ALL

I enjoyed 3 days of relaxation in a lovely room with ocean views, a delicious buffet breakfast each morning, a lovely evening meal and walks on the beach, which is only a few steps away.

Dear Margi, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. We are delighted you enjoyed your time with us and I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to them. Sincerely, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 3.5/5

Sonia M. Families - Confirmed reviews ALL

Overall good, bit disappointed that water and a few biscuits were not provided in the room

Dear Sonia, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 4.0/5

Tanya L. Families - Confirmed reviews ALL

No shower cap I wasnt aware to BYO. Paid for parking, non available on arrival.

Dear Tanya, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback from our members. I will share your comments with our team around your arrival experience with the carpark. We do offer a number of complimentary toiletries, including shower caps available from Reception. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future. Kind Regards, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 3.5/5

Michelle C. Couples - Confirmed reviews ALL

lovely location and all the staff were very friendly, but the room was very basic and needs a deep clean or a full redo!

Dear Michelle, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive feedback from our Accor Explorer members. I will share your comments with our Housekeeping team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we may have the opportunity to welcome you back in the future. Sincerely, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 4.5/5

Stephen S. Friends - Confirmed reviews ALL

Restaurant staff excellent!

Dear Stephen, Thank you for the review of Novotel Newcastle Beach. We are glad that you enjoyed your stay and I will be sure to pass on your kind words to the Restaurant team. We hope to see you again soon. Kind Regards, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 5.0/5

Vivienne F. Business - Confirmed reviews ALL

I only stayed 1 night, but was lucky enough to get a balcony room with views of the beach. The hotel has a building beside it partially obscuring the view, but it only takes 1 minute to walk across the road to the beach side where there's a lovely coastal walk. The restaurant is only small, but food all good and staff are friendly. My room was comfortable and spacious.

Dear Vivienne, Thank you for the review of Novotel Newcastle Beach. We are glad that you enjoyed your stay and your time in Newcastle and hope to see you again. Kind Regards, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 2.5/5

Tom D. Business - Confirmed reviews ALL

The whole place was a bit meh

Dear Tom, Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore feedback is very important to us. We appreciate you sharing your feedback, and it is our hope that you will give us the opportunity to better serve you next time you are in Newcastle. Sincerely, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 3.0/5

Christie R. Couples - Confirmed reviews ALL

Stayed for 2 nights visiting our daughter. Location is perfect and reception staff always lovely. Hotel is tiring a bit but the main area of improvement for the 3rd stay in a row now is housekeeping. The beds are made poorly, bathrooms don't feel like they are cleaned properly before your stay (this stay the floors had not been mopped and we had to wipe urine off the floor near the toilet) and just room cleanliness in general needs work. I am staying at the moment because of Accor loyalty but am likely to choose another hotel if no improvement next visit which is in a few weeks as ill have family with me on that trip and hoping they don't have the same experience.

Dear Christie, Thank you for taking the time to tell us about your experience at the Novotel Newcastle Beach. I was disappointed to read of your experience during your stay with us; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been discussed with our housekeeping team and we are taking the appropriate measures to address the concerns. We appreciate your feedback and we look forward to welcoming you and your family in several weeks. Sincerely, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 4.5/5

Paul M. Families - Confirmed reviews ALL

Great location both for beach and nightlife. Staff very efficient and helpful.

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Newcastle Beach. It is always a pleasure to receive positive feedback from our members. I will share your comments with our team, especially Jean and the kitchen team as I am sure that this feedback will serve as an encouragement as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Rebecca Davis General Manager Novotel Newcastle Beach

Customer review rating 4.5/5

Patrick B. Families - Confirmed reviews ALL

Comfortable room, great dinner and bar. Located conveniently to the beach.

Dear Patrick, Thank you for the review of Novotel Newcastle Beach. We are glad that you enjoyed your stay and hope to see you again soon. Kind Regards, Rebecca Davis General Manager Novotel Newcastle Beach

Other web-users rate our hotel

  • 523 reviews 9.3/10 Location
  • 677 reviews 5.7/10 Room
  • 601 reviews 8.2/10 Service
  • 6 reviews 0/10 WiFi
  • 299 reviews 3.8/10 Cleanliness
  • 178 reviews 9.7/10 Beach
  • 137 reviews 5.2/10 Value
  • 131 reviews 5.9/10 Breakfast

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