Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,180 reviews

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5 King Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • 300 m walk to Newcastle Beach, 5 minutes walk to CBD

  • Secure underground carparking

  • Onsite restaurant and bar, room service

  • Fitness centre, steam room, spa

  • 4 naturally lit event and function spaces

Our accommodation(s)

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Hotel location

Novotel Newcastle Beach

5 King Street
2300 NEWCASTLE
Australia

GPS:-32.929235, 151.784905

Telephone
Fax +61 2 4032 3799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Dalby

Bistro Dalby is the ideal restaurant for all occasions - the perfect spot for meeting colleagues and clients or friends and family. We are open for breakfast and dinner 7 days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,180 reviews

TripAdvisor Rating  4.1/5  1,160 reviews

Customer review rating 4.5/5

Louise O. Couples - Confirmed reviews ALL

The only thing that I will mention is the carpets in the room could do with a refurbish as they were old and stained, other than that the stay was comfortable.

Dear Louise, Thank you for your feedback regarding your recent stay. We appreciate your comments about the carpet in your room and will certainly take them into consideration as we continually assess our property. We are pleased to hear that you found your stay comfortable. Kind Regards, Daniel Novotel Newcastle Beach

Customer review rating 0.5/5

Annie S. Families - Confirmed reviews ALL

Outdated. Dirty - have photos and videos. T.V didn’t work. Got “deluxe” room with “ocean view” and have never been more disappointed. Only 1 staff member was decent enough to apologise and offer a refund but only the second night because we couldn’t stay in such a dirty place. So sad, I took my dad there after he had a mild stroke to relax and all it did was stress us out. Should have stayed at Noah’s or QT for the same price they are much better hotels with all round attention to you having a good stay. Will never stay with Novotel again.

Customer review rating 5.0/5

James C. Families - Confirmed reviews ALL

The team provided my son and I with very good support and help with the storage of our mountain bikes in a secure location. It was definitely going the extra mile with the service. We really appreciate the smiling faces too.

Dear James, Thank you for your kind words regarding our service. We are delighted to hear that our team was able to assist you and your son with your mountain bikes and that you appreciated the friendly atmosphere. Your feedback is sincerely valued. Kind Regards, Novotel Newcastle Beach

Customer review rating 3.5/5

Maxine B. Couples - Confirmed reviews ALL

Rooms were clean. It was what we expected. Disappointed not to get an upgrade being gold members.

Dear Maxine, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and the cleanliness of the rooms. However, we regret any disappointment caused by the upgrade policy, which is subject to availability and not guaranteed for all members. Kind Regards, Daniel Novotel Newcastle Beach

Customer review rating 3.5/5

Lanny L. Families - Confirmed reviews ALL

Second day of our stay our room was not cleaned. After that we noticed that the cleaning was very cursory. For instance, no vacuuming and cups/glasses used was only done by wiping a cloth over it so no proper washing of the cups/glasses we were using. The smell of urine was noticeable in the bathroom when we first moved in and since there was no cleaning on the second day my wife ended up hosing down the entire bathroom herself to get rid of the odor.

Dear Lanny, Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the cleaning issues you encountered during your visit. It is our standard practice to ensure that all rooms are thoroughly cleaned and maintained, and I regret that we did not meet those expectations in your case. I appreciate your understanding and will take your comments into consideration as we continuously strive to improve our service. Your experience is important to us, and I hope you will consider staying with us again in the future to experience the standards we aim to uphold. Warm Regards, Daniel Novotel Newcastle Beach

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Other web-users rate our hotel

  • 482 reviews 9.4/10 Location
  • 662 reviews 5.8/10 Room
  • 611 reviews 8.1/10 Service
  • 9 reviews 2/10 WiFi
  • 287 reviews 3.9/10 Cleanliness
  • 179 reviews 9.8/10 Beach
  • 124 reviews 4.6/10 Value
  • 108 reviews 5.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.