Novotel Newcastle Beach 4.5 stars

Customer review rating (ALL Rating) 4.2/5 1,182 reviews

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5 King Street, 2300 NEWCASTLE, Australia

Description

Hotel extras

  • 300 m walk to Newcastle Beach, 5 minutes walk to CBD

  • Secure underground carparking

  • Onsite restaurant and bar, room service

  • Fitness centre, steam room, spa

  • 4 naturally lit event and function spaces

Our accommodation(s)

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Hotel location

Novotel Newcastle Beach

5 King Street
2300 NEWCASTLE
Australia

GPS:-32.929235, 151.784905

Telephone
Fax +61 2 4032 3799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Bistro Dalby

Bistro Dalby is the ideal restaurant for all occasions - the perfect spot for meeting colleagues and clients or friends and family. We are open for breakfast and dinner 7 days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,182 reviews

TripAdvisor Rating  4.1/5  1,160 reviews

Customer review rating 4.5/5

Maria B. Business - Confirmed reviews ALL

A quality place to stay, so close to the beach, places to eat, drink and explore.

Dear Maria, Thank you for your positive feedback. We are delighted to hear that you enjoyed our fantastic location and found our hotel to be a quality place to stay. We look forward to welcoming you back for another memorable experience. Kind Regards, Daniel Novotel Newcastle Beach

Customer review rating 3.5/5

Jill B. Solo - Confirmed reviews ALL

Perfect location. Rooms well kept. Accolades to Deneil for her customer focus and follow up of request for water.

Customer review rating 3.0/5

Canon B. M. Couples - Confirmed reviews ALL

We encountered issues with reception staff regarding a holding deposit. We were not informed that it was $50, when other hotels simply take a $1 to record card details. We had a two-night stay, one of which was a free night. I was surprised to notice, upon checking my credit card app on the second morning, that one night's accommodation had been charged to the card. When I enquired why this charge was made, I was advised that the hotel had had issues in the past with cards being tendered for recording purposes and then the guest had left without checking out. The card tendered was rejected when staff processed the transaction and the hotel was left out of pocket and had to write off the account. I do appreciate the reasons for doing this, but it should be explained to guests by reception staff upon check in, and that a pending charge for each night's accommodation would be processed on a daily basis. This charge was removed, and the correct charges were processed on checkout. despite this experience, our stay was enjoyable, and we would wish to compliment the staff of the Dalby Bistro for their helpful and courteous attention and service.

Dear B., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your positive comments about the location and the service provided by our Dalby Bistro team. I regret to learn about the difficulties you experienced during check-in and the confusion regarding the holding deposit. We strive to ensure that all our policies are clearly communicated to guests upon arrival, and I apologize that this was not your experience. The holding deposit is indeed a standard practice intended to protect both our guests and the hotel, and I understand how important it is for this to be explained thoroughly. I am pleased to hear that your charges were corrected at checkout and that you enjoyed your overall stay despite these issues. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our service. Thank you once again for your insights. We hope to welcome you back in the future. Kind Regards, Daniel Novotel Newcastle Beach

Customer review rating 4.0/5

Scott A. Couples - Confirmed reviews ALL

Eftpos Machine would not work with my card, luckily I had another card with money in it

Dear Scott, Thank you for your positive feedback regarding your enjoyable stay and our location. We apologize for the inconvenience you experienced with the Eftpos machine and appreciate your understanding in this matter. Kind Regards, Daniel Novotel Newcastle Beach

Customer review rating 3.5/5

Werner S. Couples - Confirmed reviews ALL

A little disappointed our first night of 2 nights to have no TV reception or ability to stream movies on the movie channel. Everything was tried however not until lunchtime the next day was it resolved. No fault of staff. Overall the hotel needs an upgrade and smart TVs are needed.

Dear Mr S., Thank you for your feedback regarding your recent stay with us. I apologize for the inconvenience you experienced with the television reception, which took time to resolve. We appreciate your understanding of the staff's efforts during this situation. Your comments about upgrading our facilities are noted, and we continuously evaluate ways to enhance our guest's experiences. Kind Regards, Daniel Novotel Newcastle Beach

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Other web-users rate our hotel

  • 484 reviews 9.5/10 Location
  • 672 reviews 5.9/10 Room
  • 616 reviews 8.1/10 Service
  • 9 reviews 1.7/10 WiFi
  • 288 reviews 4/10 Cleanliness
  • 180 reviews 9.8/10 Beach
  • 122 reviews 4.7/10 Value
  • 110 reviews 5.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.