Mercure Sao Jose dos Campos 4 stars

Customer review rating (ALL Rating) 4.2/5 1,314 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Take it easy by the pool and keep healthy in the hotel's gym

  • For corporate events, use one of our 5 fully equipped rooms

  • Mercure São José dos Campos is a 6-minute drive from local hospitals

  • 13-minute drive to Presidente Dutra Highway

  • 15-minute drive to São José dos Campos International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Suite

Superior Suite with one king size bed

  • 2 persons
  • 44 / 473 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Pool side or Panorama view or City View

Hotel location

Mercure Sao Jose dos Campos

Avenida Dr Jorge Zarur, 81 Torre II Jardim Apolo
12243081 SAO JOSE DOS CAMPOS
Brazil

GPS:-23.205166, -45.904964

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M Bar & Cozinha

M Bar & Cozinha ensures a warm and cool atmosphere. Menu travels through concepts of regional and international dishes, pleasing to all tastes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,314 reviews

TripAdvisor Rating  4.0/5  700 reviews

Not consistent!

Customer review rating 3.5/5

Marcelo B. Business - Confirmed reviews ALL

I have stayed in this hotel for a while now. I came from heaven to hell, depending on the apartment you assign to me. That is what I mean with inconsistence. The last apartment was old, still clean, but old with excessively worn (for a hotel like Mercure) furniture. The air conditioning was not working properly (not cooling down at all) and there was a residual light in the internal light that prevented me from sleeping well. I reported it the next day, and the hotel fixed the issues. That is why the grade is still 7.

Prezado Marcelo, Agradecemos por este feedback com relação a sua hospedagem no Mercure São José dos Campos. Obrigado por compartilhar a sua experiência conosco. Pode ter a certeza que seus comentários serão repasados à nossa supervisão para que possam tomar as devidas providências. Esperamos recebê-lo novamente em breve! Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Good Stay

Customer review rating 5.0/5

Daniel V. Business - Confirmed reviews ALL

I had a great stay there. Great service, great breakfast. The staff is great. Thanks!

Prezado Daniel, Agradecemos por este positivo feedback com relação a sua hospedagem no Mercure São José dos Campos. Obrigado por compartilhar a sua experiência conosco. Esperamos recebê-lo novamente em breve! Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Lack of maintenance

Customer review rating 3.5/5

Silvio B. Business - Confirmed reviews ALL

During the first night in the hotel, the a/c stopped working during the night causing a major discomfort and bad night's sleep. Also the toilet flush was leaking and not working properly. The shampoo/ conditioner containers were also empty, and this isn`t the first time it happens to me. Apparently, the housekeeping does not check the filling of these containers when cleaning the room.

Prezado Silvio, Agradecemos por este feedback com relação a sua hospedagem no Mercure São José dos Campos. Obrigado por compartilhar a sua experiência conosco. Pode ter a certeza que seus comentários servirão de base para que possamos aprimorar a qualidade de nossos serviços. Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Good stay

Customer review rating 4.5/5

Josemar C. G. L. Business - Confirmed reviews ALL

Everythings was good!!

Prezado Josemar, Agradecemos por este positivo feedback com relação a sua hospedagem no Mercure São José dos Campos. Obrigado por compartilhar a sua experiência conosco . Esperamos recebê-lo novamente em breve! Atenciosamente, Luís Fernando Miyamura Gerente Geral Mercure São José dos Campos

Several problems

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

The room was fine enough for the hotel rate, the shower could probably use a refresh of the caulk and grout. The big problem was the room key kept having issues and stopped working and the in room safe didn't work either. I switched rooms because of it (and the safe worked in the new room) but door key issues kept happening. Happened to my colleague too. It seemed every third or fourth time you tried to enter the key wouldn't work and had to have the lobby reset it, and even then every other time you would use it it still wouldn't work and they would have to open the door with a master key before individual room keys would work again. Fortunately, the staff was amazing and never made it feel like you were bothering them when they had to help.

Dear Sean M., Thank you for taking the time to tell us about your experience at the Mercure Sao Jose dos Campos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Fernando General Manager

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Other web-users rate our hotel

  • 152 reviews 8.1/10 Location
  • 462 reviews 4.8/10 Room
  • 404 reviews 6.8/10 Service
  • 7 reviews 8.1/10 WiFi
  • 239 reviews 7.9/10 Breakfast
  • 224 reviews 3.5/10 Comfort
  • 186 reviews 4.3/10 Cleanliness
  • 109 reviews 4/10 Value

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