Mercure São José dos Campos Hotel 4 stars

Customer review rating 4.4/5 5,404 reviews

ALLSAFE approved hotel

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Room 1

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Mercure São José dos Campos Hotel
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+ 21 Services

Hotel extras

  • Take it easy by the pool and keep healthy in the hotel's gym

  • For corporate events, use one of our 5 fully equipped rooms

  • Mercure São José dos Campos is a 6-minute drive from local hospitals

  • 13-minute drive to Presidente Dutra Highway

  • 15-minute drive to São José dos Campos International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Cash machine
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure São José dos Campos Hotel

Avenida Dr Jorge Zarur
81 Torre II Jardim Apolo
12243081 são josé dos campos
brazil

Tel: +551239042300

Fax: (+55)12/39042301

Check-in from 14h00

Check out up to 12h00

  • DE SP PARA SÃO JOSÉ DOS CAMPOS :  Pássaro Marrom Terminal Tietê SP

  • By plane

    CONGONHAS APT At 100km / 62.14 miles

  • By plane

    GUARULHOS INT APT At 74km / 45.99 miles

  • By plane

    SAO JOSE DOS CAMPOS At 10km / 6.21 miles

  • By car

    ROD PRESIDENTE DUTRA km 154 At 2.5km / 1.55 miles

GPS :-23.205166, -45.904964

Our accommodation(s)

Superior apartment with 236 sq. ft. (22 m²), double bed, TV, air conditioning and hairdryer in the bathroom.

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Room

Our restaurants and bars

M Bar & Cozinha

Type of cuisine: International

M Bar & Cozinha ensures a warm and cool atmosphere. Menu travels through concepts of regional and international dishes, pleasing to all tastes.

ZOND

Non contractual photo

Our gastronomic space offers an innovative concept, with connected areas that seek to provide guests with the best possible experience

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 152

  • Maximum capacity: 46 people

Find out more

Our guest reviews for
Mercure São José dos Campos Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,404 reviews

tripadvisor

TripAdvisor Rating 4.0/5

673 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Hotel top

Customer review rating 5.0/5

Ricardo C. Business - 13/02/2021 Confirmed reviews ALL

Excelente

Prezado Ricardo, Agradeço muito pelos comentários sobre sua hospedagem no Mercure Colinas. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Colinas. Atenciosamente, Beatriz Cavaciocchi Gerente Geral Mercure Colinas

In general, was good.

Customer review rating 3.0/5

Arthur F. R. M. Business - 24/01/2021 Confirmed reviews ALL

The biggest problem was Air Conditioning because It was high noising. The other point is related with the lunch. It was dry, without seasoning and the accompaniments aren't proportional.

Dear Arthur, Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience with your lunch did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Disappointed with loyalty program

Customer review rating 3.0/5

Claudia V. M. Business - 29/12/2020 Confirmed reviews ALL

I have chosen this property because I have been part of the Accor Loyalty program for many years now and I know that if I do not stay at a property at least once a year my points will expire. This was the only trip I have taken this year and I have deliberately decided to stay at Mercure in order to "save my points". Not only I am surprised to see that only one night (instead of two) has been credited to my account, but also I have lost almost 10,000 points (all points I have accumulated throughout the past 6 years). I am certainly disappointed.

Great service great food

Customer review rating 4.5/5

Katherine K. Business - 06/11/2020 Confirmed reviews ALL

Was treated with respect and curiously. Everyone tried to help me with the language barrier

Dear Katherine, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Nice stay (again)

Customer review rating 4.5/5

C. R. Z. Couples - 26/10/2020 Confirmed reviews ALL

This was the 3rd time at Mercure and the stay was fine, like all the previous ones.

Dear Claudio, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Excellent in every way

Customer review rating 5.0/5

Tereza B. Families - 13/10/2020 Confirmed reviews ALL

Superb customer service. Everyone goes above and beyond. Breakfast staff all stars!

Dear Tereza, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Good Stay with Family

Customer review rating 4.5/5

Prv Families - 06/10/2020 Confirmed reviews ALL

Confortable and calm stay at Sao Jose dos Campos-SP-Brazil 2 bedrooms for my family Fair price well located agile procedures eletric generator helped a loot due to lack on city public energy sourcing

Dear Paulo, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Good Stay

Customer review rating 5.0/5

Roberto Business - 24/08/2020 Confirmed reviews ALL

It was perfect.

Dear Roberto, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Friendly staff

Customer review rating 2.5/5

Diogo Couples - 10/08/2020 Confirmed reviews ALL

Staff was friendly and helped us with divergencies in the booking and with breakfast as we had to leave very early. Room was clean but bed was not comfortable.

Dear Diogo, Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Good staff and well located for our needs, good breakfast but very busy.

Customer review rating 4.0/5

Chris. F. U. Business - 20/03/2020 Confirmed reviews ALL

A short business trip, the hotel is comfortable and well located for our needs. Rooms are clean and spacious and good WiFi.

Could be better

Customer review rating 3.5/5

Mariana Couples - 17/03/2020 Confirmed reviews ALL

We reserved a room for 2 but only had one towel in the bathroom. We ordered food. It wasn't delicious, it was fine and they brought only one napkin. The tv didn't have netflix access. I left a note when I reserved letting them know it was my wedding anniversary and nothing happened even a note of congratulations.

Dear Mariana M., Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aletéia Sgorlon F. Nogueira Sub Gerente Ibis & Mercure São José dos Campos Colinas

room is too hot

Customer review rating 3.0/5

Argemiro H. Business - 06/02/2020 Confirmed reviews ALL

AC on the room was old and didnt work well.

Dear Mr. H., We appreciate your comments regarding your stay at the with us. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to improve the quality of our services. Thank you again for sharing your experience. Sincerely, Aletéia Sgorlon F. Nogueira Sub Manager Ibis & Mercure São José dos Campos

Nice stay, but look for needs of families

Customer review rating 4.0/5

Hiran Z. Families - 04/02/2020 Confirmed reviews ALL

The overall experience was good! One important missing point was not having an ironing board in the room!!!! I was informed that the hotel has a specific floor for that, but how Am I will be able to do it outside my rrom with one infant and a toddler?

Prezado Iran, Apreciamos seus comentários referentes à sua hospedagem conosco. Essas informações serão compartilhadas com nossas equipes e tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Aletéia Sgorlon F. Nogueira Sub Gerente Ibis & Mercure São José dos Campos Colinas

Good value for money

Customer review rating 3.5/5

Andrew B. Business - 31/01/2020 Confirmed reviews ALL

I did not eat or drink at the hotel so difficult to comment on those areas. It is a shame about the road works outside the hotel at this time. Hopefully that will improve traffic flow and there will be less noise next time we stay.

Dear Andrew, We appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Aletéia Sgorlon Sub Manager
Customer review rating 5.0/5

Paulo M. Families - 26/01/2020 Confirmed reviews ALL

My experience was very good in all points. Congratulations.

Dear Paulo, We appreciate your comments regarding your stay at the with us. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to improve the quality of our services. Thank you again for sharing your experience. Sincerely, Aletéia Sgorlon F. Nogueira Sub Manager Ibis & Mercure São José dos Campos

Could have been perfect if the WiFi were working....

Customer review rating 4.0/5

Elio H. Families - 11/01/2020 Confirmed reviews ALL

We were welcomed by a very nice employee, but I had to remind her about the welcome drink, since I'm a Gold member. WiFi was not working, but other than that, a good stay.

Dear Elio Kitano H., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Rodrigo Chediek General Manager

Terrible service

Customer review rating 2.5/5

Gabriela Friends - 24/12/2019 Confirmed reviews ALL

Nice size bed, good bathroom and appliances but, extremely delayed check in, followed by rude staff in the bar. We Pay to Sleep but some member of staff knocked at our door at 9:30am!!!! To check the frigobar! This is outrageous and unacceptable! WE PAY TO SLEEP AND NOT TO BE.AWAKEN.AT 9:30AM The 30min wait for check in is absolutely ridiculous. I'll write a review on trip.advisor by the way. Good luck and I.hope this help you to improve.

Dear Gabriela C., Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Chediek General Manager

below average

Customer review rating 2.0/5

Christianne W. Couples - 20/12/2019 Confirmed reviews ALL

we spent 2nights at this hotel, did checkin online (im a member), at the reception checkin was required, no help with baggage was offered, no instructions on how the hotel operates as be we breakfast timing/location etc was provided; we booked the privilege room, no courtesy water, no bath robes or slippers at the room; had breakfast around 9am and food burned due to overheating of the hot plate... anyway, my experience was below expectation after all the experience described above, I hope this help the hotel and its staff improve!

Dear Christianne, Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We share you comments with our front desk and Food & Beverage teams and strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aletéia Sgorlon F. Nogueira Sub Manager Ibis & Mercure São José dos Campos

Nice stay

TripAdvisor rating 5.0/5

jspangler2019 Business - 07/12/2019 TripAdvisor review

I have stayed at location often and it is great every time. This time I reserved a suite and the room is awesome. Highly recommend this location for shopping and locations of excellent eateries. Also close to businesses, but traffic is an issue.

Dear Guest, I appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Rodrigo Chediek General Manager

Poor

Customer review rating 2.5/5

Jeff Z. Families - 03/12/2019 Confirmed reviews ALL

Nice staff but not enough of them! There was 1 person working on the desk when we were trying to sort out our key card and big queue. There were more people working,in the valet car parking and to be brutally honest utterly inefficient. We had to change our key cars 4 times because you have to use in the lift.

Dear Jeffrey Z., Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Chediek General Manager

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