Mercure São José dos Campos Hotel 4 stars

Name: Mercure São José dos Campos Hotel
Address: SÃO JOSÉ DOS CAMPOS, 12243081, BRAZIL
Telephone: (+55)12/39042300
Rating: 4.4

Customer review rating 4.4/5 5,404 reviews

ALLSAFE approved hotel

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+ 21 Services

Mercure São José dos Campos Hotel

Hotel for travellers looking for local and authentic experiences

With a modern design and a lot of comfort, Mercure São José dos Campos is perfect for your stay, for business or pleasure. Spacious rooms accommodate couples, singles and families, as well as office options. All air-conditioned and with WIFI. MBar and Kitchen serves breakfast, lunch and dinner, and a selection of craft beers. Event rooms for corporate meetings. Relax in the pool and gym. Parking area.

For business or pleasure, Mercure São José dos Campos is close to great options. Vila Ema and Jardim Aquarius, both with great bars, dining and nightlife options, are just a 4-minute drive from the hotel. For outdoor walks, visit Parque da Cidade, a 15-minute drive away, and Vicentina Aranha Park, just a 6-minute drive. Both full of activities. For shopping, Colinas Mall is a just 2-minute drive.

Stay with incredible services in a modern and welcoming environment, the Mercure hotel in São José dos Campos is well-located to get to any point quickly. Book Mercure São José dos Campos.

Hotel extras

Take it easy by the pool and keep healthy in the hotel's gym
For corporate events, use one of our 5 fully equipped rooms
Mercure São José dos Campos is a 6-minute drive from local hospitals
13-minute drive to Presidente Dutra Highway
15-minute drive to São José dos Campos International Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying) It's payed. For taxes, please contact the hotel.
- Public indoor parking (Paying)
- Valet parking
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- English
- Spanish
- French
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early check in from 8am (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- Late check-out up to 6pm (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing
- Ironing room
- Shoe shine machine
Cash machine

Outdoor unheated pool
Fitness centre

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks

5 meeting room(s)
Self service business centre
Copy/print service available

Hotel location

Mercure São José dos Campos Hotel

Avenida Dr Jorge Zarur
81 Torre II Jardim Apolo
12243081 são josé dos campos
brazil

Tel: +551239042300

Fax: (+55)12/39042301

Contact email :

Check-in from 14h00

Check out up to 12h00

DE SP PARA SÃO JOSÉ DOS CAMPOS : Pássaro Marrom Terminal Tietê SP

By plane
CONGONHAS APT At 100km / 62.14 miles
By plane
GUARULHOS INT APT At 74km / 45.99 miles
By plane
SAO JOSE DOS CAMPOS At 10km / 6.21 miles
By car
ROD PRESIDENTE DUTRA km 154 At 2.5km / 1.55 miles

GPS :-23.205166, -45.904964

Our accommodation(s)

Superior apartment with 236 sq. ft. (22 m²), double bed, TV, air conditioning and hairdryer in the bathroom.

Room (1)
Suite (1)
Apartments (4)

Room Office - Apartment without bed adapted as an office

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Wireless internet in your room
High speed internet
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV(...)

Room

Our restaurants and bars

M Bar & Cozinha

Type of cuisine: International

M Bar & Cozinha ensures a warm and cool atmosphere. Menu travels through concepts of regional and international dishes, pleasing to all tastes.

ZOND

Our gastronomic space offers an innovative concept, with connected areas that seek to provide guests with the best possible experience

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 152 m²
Maximum capacity: 46 people

Find out more

Hotel top

Ricardo C. Business - 13/02/2021 Confirmed reviews ALL

Excelente

Prezado Ricardo, Agradeço muito pelos comentários sobre sua hospedagem no Mercure Colinas. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Mercure Colinas. Atenciosamente, Beatriz Cavaciocchi Gerente Geral Mercure Colinas

In general, was good.

Arthur F. R. M. Business - 24/01/2021 Confirmed reviews ALL

The biggest problem was Air Conditioning because It was high noising. The other point is related with the lunch. It was dry, without seasoning and the accompaniments aren't proportional.

Dear Arthur, Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience with your lunch did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Disappointed with loyalty program

Claudia V. M. Business - 29/12/2020 Confirmed reviews ALL

I have chosen this property because I have been part of the Accor Loyalty program for many years now and I know that if I do not stay at a property at least once a year my points will expire. This was the only trip I have taken this year and I have deliberately decided to stay at Mercure in order to "save my points". Not only I am surprised to see that only one night (instead of two) has been credited to my account, but also I have lost almost 10,000 points (all points I have accumulated throughout the past 6 years). I am certainly disappointed.

Great service great food

Katherine K. Business - 06/11/2020 Confirmed reviews ALL

Was treated with respect and curiously. Everyone tried to help me with the language barrier

Dear Katherine, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Nice stay (again)

C. R. Z. Couples - 26/10/2020 Confirmed reviews ALL

This was the 3rd time at Mercure and the stay was fine, like all the previous ones.

Dear Claudio, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Excellent in every way

Tereza B. Families - 13/10/2020 Confirmed reviews ALL

Superb customer service. Everyone goes above and beyond. Breakfast staff all stars!

Dear Tereza, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Good Stay with Family

Prv Families - 06/10/2020 Confirmed reviews ALL

Confortable and calm stay at Sao Jose dos Campos-SP-Brazil 2 bedrooms for my family Fair price well located agile procedures eletric generator helped a loot due to lack on city public energy sourcing

Dear Paulo, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Good Stay

Roberto Business - 24/08/2020 Confirmed reviews ALL

It was perfect.

Dear Roberto, We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Friendly staff

Diogo Couples - 10/08/2020 Confirmed reviews ALL

Staff was friendly and helped us with divergencies in the booking and with breakfast as we had to leave very early. Room was clean but bed was not comfortable.

Dear Diogo, Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Beatriz Cavaciocchi General Manager Mercure & Ibis Colinas

Good staff and well located for our needs, good breakfast but very busy.

Chris. F. U. Business - 20/03/2020 Confirmed reviews ALL

A short business trip, the hotel is comfortable and well located for our needs. Rooms are clean and spacious and good WiFi.

Could be better

Mariana Couples - 17/03/2020 Confirmed reviews ALL

We reserved a room for 2 but only had one towel in the bathroom. We ordered food. It wasn't delicious, it was fine and they brought only one napkin. The tv didn't have netflix access. I left a note when I reserved letting them know it was my wedding anniversary and nothing happened even a note of congratulations.

Dear Mariana M., Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aletéia Sgorlon F. Nogueira Sub Gerente Ibis & Mercure São José dos Campos Colinas

room is too hot

Argemiro H. Business - 06/02/2020 Confirmed reviews ALL

AC on the room was old and didnt work well.

Dear Mr. H., We appreciate your comments regarding your stay at the with us. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to improve the quality of our services. Thank you again for sharing your experience. Sincerely, Aletéia Sgorlon F. Nogueira Sub Manager Ibis & Mercure São José dos Campos

Nice stay, but look for needs of families

Hiran Z. Families - 04/02/2020 Confirmed reviews ALL

The overall experience was good! One important missing point was not having an ironing board in the room!!!! I was informed that the hotel has a specific floor for that, but how Am I will be able to do it outside my rrom with one infant and a toddler?

Prezado Iran, Apreciamos seus comentários referentes à sua hospedagem conosco. Essas informações serão compartilhadas com nossas equipes e tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência. Sinceramente, Aletéia Sgorlon F. Nogueira Sub Gerente Ibis & Mercure São José dos Campos Colinas

Good value for money

Andrew B. Business - 31/01/2020 Confirmed reviews ALL

I did not eat or drink at the hotel so difficult to comment on those areas. It is a shame about the road works outside the hotel at this time. Hopefully that will improve traffic flow and there will be less noise next time we stay.

Dear Andrew, We appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Aletéia Sgorlon Sub Manager

Paulo M. Families - 26/01/2020 Confirmed reviews ALL

My experience was very good in all points. Congratulations.

Dear Paulo, We appreciate your comments regarding your stay at the with us. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff to improve the quality of our services. Thank you again for sharing your experience. Sincerely, Aletéia Sgorlon F. Nogueira Sub Manager Ibis & Mercure São José dos Campos

Could have been perfect if the WiFi were working....

Elio H. Families - 11/01/2020 Confirmed reviews ALL

We were welcomed by a very nice employee, but I had to remind her about the welcome drink, since I'm a Gold member. WiFi was not working, but other than that, a good stay.

Dear Elio Kitano H., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Rodrigo Chediek General Manager

Terrible service

Gabriela Friends - 24/12/2019 Confirmed reviews ALL

Nice size bed, good bathroom and appliances but, extremely delayed check in, followed by rude staff in the bar. We Pay to Sleep but some member of staff knocked at our door at 9:30am!!!! To check the frigobar! This is outrageous and unacceptable! WE PAY TO SLEEP AND NOT TO BE.AWAKEN.AT 9:30AM The 30min wait for check in is absolutely ridiculous. I'll write a review on trip.advisor by the way. Good luck and I.hope this help you to improve.

Dear Gabriela C., Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Chediek General Manager

below average

Christianne W. Couples - 20/12/2019 Confirmed reviews ALL

we spent 2nights at this hotel, did checkin online (im a member), at the reception checkin was required, no help with baggage was offered, no instructions on how the hotel operates as be we breakfast timing/location etc was provided; we booked the privilege room, no courtesy water, no bath robes or slippers at the room; had breakfast around 9am and food burned due to overheating of the hot plate... anyway, my experience was below expectation after all the experience described above, I hope this help the hotel and its staff improve!

Dear Christianne, Thank you for taking the time to tell us about your experience with us. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We share you comments with our front desk and Food & Beverage teams and strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aletéia Sgorlon F. Nogueira Sub Manager Ibis & Mercure São José dos Campos

Nice stay

jspangler2019 Business - 07/12/2019 TripAdvisor review

I have stayed at location often and it is great every time. This time I reserved a suite and the room is awesome. Highly recommend this location for shopping and locations of excellent eateries. Also close to businesses, but traffic is an issue.

Dear Guest, I appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Rodrigo Chediek General Manager

Poor

Jeff Z. Families - 03/12/2019 Confirmed reviews ALL

Nice staff but not enough of them! There was 1 person working on the desk when we were trying to sort out our key card and big queue. There were more people working,in the valet car parking and to be brutally honest utterly inefficient. We had to change our key cars 4 times because you have to use in the lift.

Dear Jeffrey Z., Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Chediek General Manager

Our most recent 20 reviews

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Hotel extras