Novotel São José dos Campos Hotel 4 stars

Hi, I confess you that I had a unbelievable experience in my birthday at the Novotel Sao Jose dos Campos. I´ve received nice gifts from Novotel team, I loved the special room I´ve stayed during the week and main, I won´t never forget how I was happy to share this moment with Novotel team. I am so grateful for all Novotel team to surprise me me in my special day. Regards,

The room is great and the breakfast was unbelievable.

Time nota 10!

Good breakfast, comfortable bed, nice shower, quiet place to sleep, very nice staff, plenty of power outlets at desk area in room, safe, nice pool area. One wish would be to get a wash cloth, probably not common in Brazil but it would be nice.

It was very pleasent to stay at the hotel.

My hotel stay was good as always. The front desk and restaurant staff are very nice and provide excellent service. I stay there multiple times per year and I never have a complaint. However, this time I do have to complain about the Fitness Center. I used it four times last week in the morning (7:00 - 8:00 am). Twice, there were no clean towels. The equipment (treadmill. elliptical, weight benches) are not clean - looks like nobody ever wipes then down with cleaner.

My room was not renewed as the other ones I had in my previous times at this hotel

1. The elevator system is just horrible. Only 2 elevators to serve all rooms i.e. long waiting time. 2. With such a bad elevator system the employees enter before the guests which is indelicate and stupid i.e. bad training 3. The morning coffee is a total mess. It is a French hotel chain with no croissant at the breakfast; I mention that to the attendee and I received a nice answer: "Yes, we have croissant but today they burnt all!". At one time I went to the buffet and there were a lot of plates empty i.e. bad supervision/management. 4. Buffet for dinner presenting an extremely poor choice/alternatives. We tried to ask the "À la carte" menu and we were strongly advised to take the menu because of the à la carte alternative would take a very long time to be served i.e. once again bad training! If you are not interested to work with an À la carte alternative, just don't offer it!

STRATEGICALLY LOCATED IN A SAFE AREA IN SAO PAULO.

Good, comfortable stay. The only improvements I would consider are free bottled water and an ironing board in the room. Bedding and room was comfortable. Breakfast was good.

I was very welcome from the first step in the hotel. The room is a good size, but from my point of view there is too much furniture, which makes the space little used. I don't see the need for doors in the closet. Besides not obstructing the way when opened, it prevents the creation of odors. Nowadays, less is more. The division of the bathroom facilitates nothing. In the shower area, if the door remains closed, the towels will have a strange odor. On the other hand, the bed is one of the best I've ever slept in a hotel.

Excellent location for Embraer clients, with comfortable amenities, excellent food and reasonable prices.

As usual it was a very nice stay. Hotel crew well trained and always trying to help us.

Stayed at the hotel during a short business trip to São Jose dos Compose. Helpful friendly staff, clean room and an exercise room. Everything I needed.

My experience was disappointing this time. The hotel seems to be getting run down. The below are my comments: Staff: Friendly and knowledgeable Rooms: Run down. The paint on the wall by the AC was peeling off. The AC was stuffy. The couch did not smell fresh Bathroom: the shower door and wall were moldy and emanating a strong smell. The sink clogged easily and drained slow. The body and face towels smelled moldy and were not soft. My colleagues who stayed at the same hotel described me that they had a similar experience. Asking the staff to replace the towels did not resolve the smell. Unless the rooms are renovated and made suitable for guest, I will refrain from coming back to this hotel.