Novotel Sao Jose dos Campos 4 stars

Customer review rating (ALL Rating) 4.4/5 1,578 reviews

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Avenida Dr Nelson D'Ávila 2200, Vila das Acácias, 12245031 SAO JOSE DOS CAMPOS, Brazil

Description

Hotel extras

  • Outdoor balcony for corporate and social events (up to 120 people)

  • Complimentary WiFi and valet parking.

  • Global Green Key Certification

  • Hotel with heated pool for adults and children, gym and sauna.

  • Relaxing massage at the Pause for You SPA

Our accommodation(s)

Hotel location

Novotel Sao Jose dos Campos

Avenida Dr Nelson D'Ávila 2200, Vila das Acácias
12245031 SAO JOSE DOS CAMPOS
Brazil

GPS:-23.20547, -45.88346

Telephone
Fax +55 12 3921-1860

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

BASE BBQ BY NOVOTEL

Modern and cozy space with plenty of natural light in front of the hotel swimming pool. Varied menu with international and local options, specially prepared by our Chef Raphael Santos. Free car park.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,578 reviews

Customer review rating 3.5/5

Lyndon J. S. Business - Confirmed reviews ALL

Adequate room, poor location. Black mold on wall side of blackout curtains needs to be dealt with, this is not what you want to see. Good breakfast, nice people.

Customer review rating 2.0/5

Michael A. T. Business - Confirmed reviews ALL

Rooms need updated, TV needs updated, No store in the lobby

Customer review rating 2.0/5

Brenton H. Business - Confirmed reviews ALL

The usb port on one side of the bed was damage; the shower head was leaking and the Tv had lines on all the channels. I ask for a Technician and he never came.

Exmo Senhor(a) H., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Novotel Sao Jose dos Campos. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Novotel desejam sempre prestar a melhor qualidade de serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos

Customer review rating 2.0/5

Erick N. O. Business - Confirmed reviews ALL

Most staff are friendly; the problem is with the rooms. Everything is getting old and stopping working. Room keys have to be reprogrammed all the time, gym is old and outdated, parking is bothersome and bureaucratic, room is too small, towels are extremely old and dried out, bed lining is old, water leaks, water temp is hard to adjust, etc.

Dear Erick N. O., Thank you for taking the time to tell us about your experience at the Novotel Sao Jose dos Campos. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 2.0/5

Samara D. T. D. Couples - Confirmed reviews ALL

While the staff was friendly, the room itself is quite dated and in need of renovation. I forgot to take pictures but restroom ventilation was not good, lavatory furniture like mirror corroded, dry hair too weak. Also the toilet paper was too bad and cheap type one. Water bottle was offered only once, one bottle for two people, and we stay for 4 days. Comparing to the price we pa, we hope more quality. Despite the room service desk was very good and sauna was good.

Exmo Senhor(a) D., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Novotel Sao Jose dos Campos. Lamentamos que a prestação d. serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Os hotéis Novotel desejam sempre prestar a melhor qualidade d. serviço nas suas estadas ; por consequente, a sua opinião é para nós fundamental. Asseguramos-lhe que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações que nos referiu. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando d. uma próxima estada. Na expectativa d. o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos

Other web-users rate our hotel

  • 202 reviews 7.8/10 Location
  • 536 reviews 5.6/10 Room
  • 628 reviews 8.3/10 Service
  • 13 reviews 4.5/10 WiFi
  • 298 reviews 7.6/10 Breakfast
  • 259 reviews 5/10 Cleanliness
  • 210 reviews 5/10 Comfort
  • 134 reviews 3.6/10 Value

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