ibis Cambridge Central Station 3 stars

Customer review rating (ALL Rating) 4.5/5 2,253 reviews

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Description

Hotel extras

  • Cambridge Station Square location

  • Close to Cambridge University colleges

  • Chill#2 artisan coffee shop and bar

  • Live music events

  • 50 minutes from Central London

Our accommodation(s)

Hotel location

ibis Cambridge Central Station

2 Station Square
CB12GA CAMBRIDGE
United Kingdom

GPS:52.194766, 0.137507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

CHILL

Serves lunch, dinner and drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,253 reviews

Customer review rating 3.5/5

Chung T. C. C. Business - Confirmed reviews ALL

The room was clean and comfortable. But front desk staff did not put my bag which had reasonable value into the store immediately upon me depositing it, and subsequently when I returned to collect my luggage (bag and previously stored luggage), the staff member took a long time trying to find the second piece (the bag) which I ready collected by just going behind the front desk. I had a train to catch and it wasn’t pleasant to wait for a long time, maybe minutes, and another staff was refusing to let me into the store to check with the the first member of staff, though the second staff eventually went in upon my insistence. I caught the train in the end.

Hi, Thank you for taking the time to share your feedback following your recent stay at ibis Cambridge Central Station. We are pleased to hear that you found your room clean and comfortable and that you enjoyed this aspect of your stay. However, we are very sorry to learn about the issues you experienced when collecting your luggage. We understand how frustrating and stressful it must have been to wait while trying to catch a train, particularly when there was difficulty locating one of your belongings. Please accept our sincere apologies for the inconvenience caused. The security and handling of our guests' luggage are matters we take very seriously, and your comments have been shared with the relevant team to review our procedures and ensure a more efficient experience for our guests in the future. Thank you once again for bringing this matter to our attention. We value your feedback and hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future. Kind regards, Musa Mazhar

Customer review rating 4.5/5

Yew H. A. L. Business - Confirmed reviews ALL

Short business trip to visit clients in the area.

Thank you for your positive feedback regarding your recent business trip. We are pleased to hear that our hotel suited your needs while visiting clients in Cambridge. We look forward to welcoming you back in the future. Best regards, Dea Front Office Shift Leader

Customer review rating 3.5/5

Claire M. Couples - Confirmed reviews ALL

Disappointed with the size of the room and the step into / from the en-suite. Personally, I found the bed uncomfortable and I did not sleep well. There was only one hand towel provided - I had to ask for a second one from reception. There was a hole in one of the bath towels. When I asked a member of staff if the hotel had a map of Cambridge, I was told there wasn't one, only to find a pad of maps in the lounge area, as well as other maps!

Dear Claire , Thank you for taking the time to share your feedback following your stay at ibis Cambridge Central Station. While we are pleased that you appreciated our convenient location next to Cambridge Central Station, we are sorry to learn that several aspects of your stay did not meet your expectations. We regret that you found the room size smaller than anticipated and that the bed was not as comfortable as you had hoped, resulting in a poor night's sleep. We are also sorry to hear about the inconvenience caused by the lack of a second hand towel on arrival and the condition of one of the bath towels provided. This is certainly not the standard we aim to deliver, and your comments have been shared with our housekeeping team for review. In addition, please accept our apologies for the confusion regarding the availability of city maps. Our team should provide accurate information and be familiar with the guest resources available throughout the hotel. We understand your frustration and will use your feedback as a training opportunity to improve our service. Our location offers easy access to local transport links, restaurants, cafés, and Cambridge's many attractions, and our reception team is available 24 hours a day to assist guests with any requests during their stay. Thank you once again for your valuable feedback. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Musa Mazhar

Customer review rating 4.5/5

Kamal J. Families - Confirmed reviews ALL

Have stayed before here few times, so new it well.

Customer review rating 4.5/5

Tony G. Families - Confirmed reviews ALL

Good location , helpful staff, comfortable room, decent breakfast

Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you appreciated our location, found our staff helpful, and enjoyed the comfort of your room and breakfast offerings. We look forward to welcoming you back in the future. Best regards, Dea Front Office Shift Leader

Other web-users rate our hotel

  • 1,859 reviews 9.4/10 Location
  • 1,944 reviews 7.2/10 Room
  • 1,827 reviews 9.2/10 Service
  • 42 reviews 7.3/10 WiFi
  • 874 reviews 8/10 Cleanliness
  • 833 reviews 8.6/10 Breakfast
  • 354 reviews 9.2/10 Vibe

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