Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,530 reviews

Best price
guarantee
Fairmont Resort Blue Mountains - MGallery Collection - Image 1
Fairmont Resort Blue Mountains - MGallery Collection - Image 2
Fairmont Resort Blue Mountains - MGallery Collection - Image 3
Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,530 reviews

Customer review rating 0.5/5

Kim M. Couples - Confirmed reviews ALL

We booked for our honeymoon. As a gold member, I expected a lot more as you were made aware of the occasion. The room was underwhelming, tired and had no view despite advertising one. No upgrade available until the last night which we declined. No welcome or congratulatory bottle of wine .. nothing but a cardboard flyer acknowledging our wedding. Our room cost $1300 for 3 nights - no mini bar, no snacks, not even a biscuit. I would expect a lot more given the price and status of the hotel - 4 stars - I think not! The resort was over run by families with children - a Turkish church convention which we found loud and intimidating. So much for a peaceful weekend. We couldn't take advantage of the pool or the lounge areas at all. We found the food very average and no value for money so chose to dine elsewhere after 2 meals at the resort. My husband has cancer and after 3 months of chemo, the fact our room was so far from the lobby and that most of your dining and bar options were via stairs, made his stay exhausting. The manager tried to make amends after a 3rd party (friend of ours) called to complain (our complaints went nowhere), however the tone had already been set for a sad experience. The final straw was upon checking out. We were not asked how was our stay was but merely told that our account was settled. So impersonal and unprofessional. The resort should be obliged to disclose when holding an event of that magnitude (we're told it's a yearly event), as to show respect and consideration for the other guests. We won't be back, and have already shared our experience with others.

Dear Kim M., Thank you for sharing your feedback regarding your recent stay with us. I would like to extend my sincerest apologies for the disappointment you experienced during your honeymoon. It is disheartening to learn that your expectations were not met, particularly given the significance of your occasion. I regret that your room did not meet your expectations and that the amenities provided were not satisfactory. While we strive to offer a welcoming atmosphere, I understand that the volume of guests during your stay may have impacted your experience. I am also sorry to hear about the challenges faced by your husband with regard to the room location and accessibility to our dining options. We will be reviewing our communication regarding events to ensure all guests are informed ahead of their stay. Your concerns about the check-out experience and the overall service provided have been duly noted. I assure you that your insights will be taken into consideration as we continuously seek to improve our guest experience. Thank you for bringing these matters to our attention. Warm Regards, Michelle

Customer review rating 0.5/5

Frances H. G. Families - Confirmed reviews ALL

This was a large family get together and everyone was disappointed for the following reasons: -hotel rooms look like 1980 cheap Motel. For $450 a night rooms, they are disappointing -there appeared to be a large group with many screaming children, hotel did not have enough staff to deal with the amount of people -could not get breakfast due to the amount of people and some had breakfast included. This was a family reunion and spolt by this hotel. I would not ever recommend it to anyone

Dear Frances H. G., Thank you for sharing your feedback regarding your recent stay with us. I am genuinely sorry to learn that your family reunion did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and it is disheartening to hear that the accommodations did not reflect this, especially at the rate you mentioned. We appreciate your comments about the breakfast experience and staffing levels. Your insights are valuable as we continuously work to enhance our services and facilities. I hope you might reconsider your impression in the future. Warm Regards, Michelle

Customer review rating 1.0/5

Chloe M. Families - Confirmed reviews ALL

We are never staying at the Farimont again, it was so dirty and the service was not good

Dear Chloe M., Thank you for sharing your concerns regarding your recent stay. I sincerely apologize for the cleanliness and service issues you encountered. Your feedback is valuable, and we will use it to improve our standards moving forward. Warm Regards, Michelle

Customer review rating 1.5/5

Sarah S. Families - Confirmed reviews ALL

The hotel was clean however outdated. The staff were friendly & helpful but there wasn’t enough of them. There was a HUGE GROUP booking staying at the same time as us & they took up all the staff. They had hundreds of children with them & they completely overtook the whole hotel. At some points you couldn’t even exit or enter the hotel as they were in the way. The staff couldn’t manage the large group booking let alone any other guests. The staff tried there hardest.

Dear Sarah S., Thank you for taking the time to share your feedback with us. We’re pleased to hear you found our hotel clean and our team friendly and helpful. However, we regret to learn that your experience was affected by the presence of a large group booking, which understandably created challenges in managing service levels. While we do our best to manage group bookings and ensure all guests receive the attention they deserve, it’s clear we fell short on this occasion. Your comments regarding crowding and staffing levels are very valuable, and we will be reviewing our processes to better balance group activity with the comfort and experience of all guests. We appreciate your recognition of our staff’s efforts, and we hope to have the opportunity to welcome you back for a more relaxing and enjoyable stay in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Cathryn D. Families - Confirmed reviews ALL

Unfortunately, a rather large group of families were staying for the same amount of time as our small group of 4 adults and 2 children. The children and teens seemed to be poorly controlled by their parents and caregivers. This impacted the enjoyment of other guests

Dear Cathryn, Thank you for sharing your feedback regarding your recent experience. We understand that the presence of larger groups can sometimes affect the overall atmosphere, and we appreciate your understanding. Your comments will be taken into consideration as we strive to enhance the comfort of all our guests. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,408 reviews 8.2/10 Location
  • 2,713 reviews 5.8/10 Room
  • 2,809 reviews 7.5/10 Service
  • 24 reviews 3.6/10 WiFi
  • 1,558 reviews 4.9/10 Food
  • 1,008 reviews 5.6/10 Comfort
  • 894 reviews 3.3/10 Cleanliness
  • 686 reviews 6.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Leura