Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

Staff were friendly but that was it. Bedrooms were very simple with no character, breakfast was terrible. Coffees were under label (I recommend management actually tries the coffee), bread was burnt and the avo tasted awful. The Bircher was nice. I would not recommend anyone orders breakfast at your hotel, much nicer restaurants around.

The Fairmont is a hybrid hotel. It caters to both family groups and travellers wanting above average accommodation. If you book in school holidays, be prepared for many children using the excellent facilities such as the pool and the little train which traverses the beautiful grounds and lake with ducks. If you prefer a more personalised, indulgent experience, avoid these dates. Breakfast is currently being served to the table rather than smorgasbord, and this is a bonus. Embers restaurant offers a fine dining experience - try to snag a window table to enjoy the view. The bar/coffee shop is a pleasant place for coffee/cocktails, especially during winter when the fire is lit. The staff are exceptionally pleasant and helpful but, if you need towels changed daily, you probably need to approach housekeeping staff on a personal basis. The hotel is exceptionally well located beside Leura golf course, and only a few minutes drive from the township. Superior rooms are spacious, but not all have a bath. All things considered, the Fairmont has the facilities to provide a rewarding Blue Mountains holiday, but it is not a five star destination.

Always great. From arrival to departure.

Fairmont Resort in Leura is in one of the best locations in the beautiful Blue Mountains. Leura is the prettiest town in the Blue Mountains and close to all the area has to offer. The grounds are spectacular and the hotel entrance looks very grand. The decor is beautiful making the resort look like a five star hotel but without the five star rates. Hotel staff are extremely polite and helpful and the amenities are great. An indoor and outdoor pool, restaurant and bar as well spa facilities make for a very special stay. The hotel rooms are comfortable and clean and our room had a very picturesque outlook. Restaurant food is well priced, particularly if you have ACCOR membership as this affords hefty discounts on food purchased in the hotel. I cannot recommend this hotel highly enough.

Not nice. All facilities are closed or used otherwise but for visitors. Very very bad. Not much in the hotel to do. Pools r closed just a tiny lane for visitors. Spa closed. Bad hostility in the restaurant.

Had a good time

Very disappointed in view from our deluxe suit. Room very jaded. Sheets did not feel fresh I asked for them to be changed after 1st nite As for the restaurant we left our meals

Staff friendly and helpful at all times

Relaxing

Staff were excellent. Food was great.

emergency services deal was very appreciated. We all at the Yamba prawns at Embers and they were amazing.

Wonderful location in the Blue Mountains and a staff that helps you with any of your needs.

Overall good stay

We have been a regular visitor to the Fairmont dating back to the late 1980s. It was a great hotel for the next 20 years until the owners let it run down to a level where it was no better than Fawlty Towers. Since that time there has been a gradual improvement but never back the original level. The facilities are still there but we believe that it is the management that is lacking. Let us give you a few examples: 1. If you ring the property, no one ever answers and eventually you get transferred to a general marketing number. Who knows what would happen if you are trying to reach a guest at the hotel in an emergency. The staff know the problem but nobody does anything about it. 2. We have stayed at the hotel in recent months on several occasions and annoyingly the voice leads the picture by several seconds. Again everybody knows about it but nobody does anything about it. 3. The breakfast experience has suffered due to COVID and has improved overtime. However, management here fails again staffing seems totally inflexible. It does not seem to change whether they are very busy or very quite and no seems to step in to help with bottlenecks that occur when they have lots of guests. 4. Parking is almost always in very short supply even if there are relatively few guests. This is a real problem for me as I am disabled. Initially I wondered why the problem with parking until I observed that the hotel allows absolutely anyone to use the car park: staff, tradesmen, mothers taking their children for swimming lessons in the pool. Another example of management failing its clients. If this was a football team, management would have been out on their neck a long time ago. as I said we like the property so let us hope that one day management might get the message

We came for our 25th Wedding Anniversary. We met nearby-living family who joined us for Sunday lunch at Embers - your staff member asked if it was a special occasion and I said that - and then stunned us with a special dinner plate of chocolates and handwritten in chocolate Congratulations. I can't remember his name - ?Chris - but I advised the bar/wait staff what an incredible experience he had made it. Then on our final dinner night, same scenario but a different wait staff member. Same experience of the extraordinary handmade chocolates. CLEARLY you have trained your staff to observe the little things that make for an exemplary visit.