Fairmont Resort Blue Mountains, MGallery 4 stars

Customer review rating (ALL Rating) 4.1/5 5,072 reviews

Fairmont Resort Blue Mountains, MGallery - Image 1
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Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  5,072 reviews

TripAdvisor Rating  4.0/5  3,403 reviews

Carpet stained, phone didn’t work, window latches broken so would not close

Customer review rating 3.0/5

Anthony Families - Confirmed reviews ALL

Hotel was okay, at the price point the presentation of the room was disappointing. The carpet had stains, we found some items left by previous guests, the shower had no soap, the phone didn’t work, the bathroom had chips and cracks in the bath, one windows had a broken latch and the other had a gap when closed so a draft and noise came in.

Dear Anthony, Thank you for taking the time to tell us about your experience at the Fairmont Resort Blue Mountains, MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, it is of critical importance that we consistently meet our guests expectations and provide an enjoyable experience. I am so sorry that on this recent stay, we haven't been able to do this for you. I am committed to working through your feedback with my team to gain an understanding of how these lapses occurred, and what we need to put in place to ensure similar issues do not occur in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do reach out for your next booking to me directly and I will ensure a complimentary upgrade is arranged for you as well as VIP amenities. Thank you again, and I hope we have the chance to welcome you back in the near future. Kind Regards, Charlie Young General Manager

Great stay with the kids

Customer review rating 4.0/5

Mia B. Families - Confirmed reviews ALL

We had a great long weekend at the resort with our kids. There are lots of things to do from ice skating to swimming. The room was nice and spacious. The breakfast was good. Only downside was limited dinner options with kids and ended up driving to town for dinner.

Dear Miia B., Thank you for reviewing our Fairmont Resort Blue Mountains. Our hotel is an intimate and an unique hideaway from the hustle and bustle of Sydney and is run by a team with a strong committment to the highest quality service. And thus, we are very delighted to hear that you have made the most out of the stay. We greatly appreciate your feedback, in particular, in regard to our dinner options at the property. This feedback will be carefully reviewed and considered as we strive towards improving the excellence of our guests' experiences with us. Very much look forward to welcoming you back soon. Warmest regards, Charlie Young General Manager

loved it wonderful place

Customer review rating 4.5/5

Claude F. Couples - Confirmed reviews ALL

Great Service, restaurants etc Love the blue Mountains

Dear Claude F., We very much appreciate your comments regarding your stay at the Fairmont Resort Blue Mountains, MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlie Young General Manager

Disappointing

Customer review rating 2.0/5

Heather S. Couples - Confirmed reviews ALL

We were generally disappointed with Fairmont Resort.

Dear Heather, Thank you for taking the time to tell us about your experience at the Fairmont Resort Blue Mountains, MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, it is of critical importance that we consistently meet our guests expectations and provide an enjoyable experience. I am so sorry that on this recent stay, we haven't been able to do this for you. I am committed to working through your feedback with my team to gain an understanding of how these lapses occurred, and what we need to put in place to ensure similar issues do not occur in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do reach out for your next booking to me directly and I will ensure a complimentary upgrade is arranged for you as well as VIP amenities. Thank you again, and I hope we have the chance to welcome you back in the near future. Kind Regards, Charlie Young General Manager

Good stay but dated

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Hotel was fine but room was sub-par for the price. It was dated and families with babies near our room were very loud.

Dear Wayne K., Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay and that the room and staff met your expectations. We apologize for the issues you experienced during your stay. We take these concerns seriously and will be sure to share your feedback with our team. We hope that you will give us another chance to serve you better in the future. Sincerely Charlie Young General Manager

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Other web-users rate our hotel

  • 1,384 reviews 8.2/10 Location
  • 2,655 reviews 6.3/10 Room
  • 2,861 reviews 7.8/10 Service
  • 25 reviews 6/10 WiFi
  • 1,595 reviews 5.4/10 Food
  • 811 reviews 4.2/10 Cleanliness
  • 708 reviews 6.9/10 Breakfast
  • 618 reviews 5.2/10 Value

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