Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

A disappointing stay over the Easter weekend. Insufficient staff meant a 45 minute wait in line for breakfast at Easter Sunday, it also meant rubbish was not cleaned from the night before in the billiards room. We only received 3 towels although we booked for and had 4 of us staying. On arrival we were not asked if we were ACCOR members, there was no advice on what we could do at the resort for the weekend or locally in the blue mountains. Overall very average.

Had a nice weekend with my family in the resort , this was my second stay at the property. On check-in was given the usual vouchers and glad to see the room was a category above the standard room I booked for. No welcome amenity in the room however, my sister who was in another booking received a bottle of wine in her room which was odd. we had two meals at the property , Dinner in embers was great with the portion sizes and meals above average. We opted a high tea the morning after, the service was a little slow with the tea and tea stands coming to the table more than an hour after we sat down..... It seems as though there are some staffing constraints (understandable due to publich holidays) Rooms were in better condition this stay which was great and the pool area was great to cool off in the afternoon.

We have always loved staying at the Fairmont as a family. Even though our daughters are now older teens and young adults they still love the atmosphere and general layout of the resort. The resort was very busy during our stay and so there were a couple of glitches with room service but overall the staff are so lovely and accomodating and the resort remains such a warm and welcoming place that these were easily overlooked. We stayed in a family suite which was perfect for our family and the courtyard was a fantastic extra space (we had lovely clear weather). I liked that the master was now the room as you walk in. My only criticism about the room was that it lacked a comfy chair or lounge in the corner of the master room where there was clearly space to provide one extra relaxing space to read a book etc when the patio was too cold or wet to venture out to. The resort remains a place that all of our family love even as the kids get older and we will keep coming back to!

We loved the resort. There was plenty to do for the kids and staff were friendly and helpful. The indoor swimming pool gets a bit crowded though coz it was too cold to swim in the outdoor pool. If it is possible to get heating in the outdoor pool it would be perfect even in winter! It would also be good if there is stair access to all floors as it can take some time to wait for the lifts.

Dinner reservations were bad, the golf club was not great and not very welcoming.

Staff were very polite but as I said - very understaffed - place was very crowed

With more people travelling locally during school holidays, the hotel appears to struggle in some ways catering at check ins and breakfasts. This was accentuated with the Christian convention at Easter weekend. We had to abandon breakfast plan and ate in Leura town instead. The queue was horrendously long from stairs to around the gift shop! Staff was still friendly and trying their hardest. Appreciate the consistent efforts on all our stay at the hotel.

Kids just love the place. Other this these, the Kids love the activities and stay. Bedding mattress was great for the parents' aching body after the day but pillow was too soft for me.

We had a 3 night stay with my family. Our room was not serviced any of the days we were there as by the time they came to service the room at 5pm we had been out all day and we’re back in our room before going to dinner. We had to call two of the nights for fresh towels (one night we had to call twice because the towels had big arrived by 7.30pm). Also, Rubbish was not taken away. Pretty disappointing stay all round, hotel looking a bit tired all round. For the price it wasn’t well spent.

We had a lovely time at the Fairmont, breakfast was good, our room was clean and tidy. House keeping was very late in the afternoon. The one thing that really was annoying is that there is no free WFI to guests who do not belong to their club. One of the first hotels I’ve stayed at with no free WFI. The pools were fabulous, nice and clean. We also had dinner there and the food was good We will stay again

Loved the superior room and enjoyed sitting on balcony drinking complimentary wine as we celebrated our Wedding Anniversary. Great meal in the Embers Restaurant.

I feel the room is not clean, there is dust on the shelf, dirty fridge and hair on the bed. Also, I should request some stuff which is not in the room but did not get it for 3 hours so requested again. Also In the hotel restaurant, after appetiser, maim dishes order missed so we should waited for 1.5 hrs, requested order was different from that we expected. After all, our dinner time is ruined as my son couldnt have his dinner and I couldn't finish my dinner because of son's complaints. However I should pay around 150 bucks . Feel bad !

Overall it was a good stay and we will be back. Front desk were helpful, check in and out process was quick. It was a nice touch giving out soft toy ducks to children on check in - they do enjoy visiting the ducks and fish in the pond. Food seemed pricey, but quality was good. Room service ordering through QR works well and generally brought food out quickly. There was some inconsistency as to whether or not room service could enter the room, some did some said they couldn't due to COVID - perhaps rules were being changed during our stay. Sublime lounge service was good, but it can take a while to bring hot drinks out as there is often only 1 person working there. Concierge were great as always. Pool is great for the children, but we were uncertain as to whether it was being cleaned between sessions - there was a used plaster by the side of the pool down at the shallow end for at least 2 days. We experienced a few minor issues that we previously haven't encountered; 1) Interconnecting doors were locked on arrival. Even when unlocked by housekeeping, they still locked when closed, which locked us out of one of our rooms on one occasion. It then took a long time for someone to come and help us unlock the door. The issue wasn't fully resolved until the next day when maintenance got involved as no-one else seemed to know how to stop the doors from locking - perhaps some training is needed here. 2) Housekeeping; cleaning of rooms didn't happen on at least one occasion when requested and on another time wasn't done very well, i.e bins not emptied. 3) Welcome gift on arrival was missing, but was provided when we queried this with front desk. This was also the same for bottles of water, which were initially missing. There was also the added excitement of a fire alarm in the middle of the night; we were a little uncertain as to whether or not we should have evacuated our room, it didn't seem like there was a real issue as there wasn't any activity in the corridor nor when I ventured outside (we had a ground floor courtyard room). However, it was nice to see the letter in the morning with the option of the complimentary coffee / tea to help alleviate the disturbed nights sleep.

The location is perfect for my family. It is close to Leura town centre. And not to far to travel from Sydney. I always love coming to Luera. And the resort has a beautiful mountain vibe, it is very relaxing. I would definitely come back as a regular.

Only one negative comment- there are spiders outside of the window frames. Hence you cannot open the windows to get fresh air. Just miss to enjoy the clean air. It would be great if exterior part of the window frame can be clean.