Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 5,123 reviews

Fairmont Resort Blue Mountains - MGallery Collection - Image 1
Fairmont Resort Blue Mountains - MGallery Collection - Image 2
Fairmont Resort Blue Mountains - MGallery Collection - Image 3
Fairmont Resort Blue Mountains - MGallery Collection - Image 4

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  5,123 reviews

TripAdvisor Rating  4.0/5  3,429 reviews

A disappointment

TripAdvisor rating 3.0/5

Vicky M TripAdvisor review

Hotel needing refurbishment

Customer review rating 1.5/5

Gary Couples - Confirmed reviews ALL

Dear Gary, Thank you for sharing your feedback from your recent stay with us. We are truly sorry to hear that your overall stay did not meet your expectations, and apologies for the inconveniences you may have experienced during your stay. We regret to hear that the hotel's condition and cleanliness impacted your comfort, and we do understand how important these factors are for an enjoyable stay. Your comments about the WiFi and the quality of the food and beverage have also been noted, and we will ensure that these matters are addressed with the relevant departments. We are glad to hear that Hailey at reception made a positive impact during your stay, and we will certainly pass on your kind words to her. Please know that your feedback is valuable, and we take your concerns seriously, as we strive to continuously improve the condition of our rooms and the quality of services across the resort. We hope that, despite your early departure, you will consider giving us another chance in the future to provide the experience you were expecting. Thank you again for your valuable feedback, and we hope to welcome you back under better circumstances. Best regards, Guest Relations Team Fairmont Resort Blue Mountains - MGallery Collection

Disappointing

Customer review rating 1.0/5

Chris A. J. Families - Confirmed reviews ALL

Fantastic Stay

Customer review rating 4.5/5

Tai Families - Confirmed reviews ALL

Dear Tai, Thank you for sharing your fantastic feedback following your recent stay at Fairmont Resort Blue Mountains, MGallery. We are thrilled to hear that you and your family had a wonderful getaway, and we’re especially glad that your check-in experience and overall stay exceeded your expectations. We appreciate your suggestions for improvement regarding breakfast options and cleanliness. These will be shared with our team as we continuously strive to enhance the guest experience. We’re also delighted to hear that you had a great experience with our WiFi and were satisfied with our team’s service. Your positive feedback means a lot to us. Thank you for recommending the Accor Live Limitless loyalty program, and we hope to welcome you and your family back for another memorable stay in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains, MGallery

Ok stay

Customer review rating 2.5/5

Michelle Families - Confirmed reviews ALL

Dear Michelle, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the cleanliness issues you encountered in your room, as this does not reflect our usual high standards. Please be rest assured that we have addressed this matter to our housekeeping team to ensure such incidents do not happen again. We are also sorry to hear about the confusion surrounding your dietary concerns and the variety in the menus. Our staff strive to provide accurate information regarding food preparation, and we regret any distress this may have caused for your family. We do understand the importance of dietary requirements, and we deeply regret the misinformation provided. We are reviewing our procedures to ensure that accurate and consistent information is given to guests regarding dietary concerns, especially when it comes to food allergies. We appreciate your understanding and patience in this matter. We understand your children's disappointment with the kids' activities that it was unavailable during your stay. unfortunately, the bad weather made it unsafe for children to play. We understand how disappointing this was for your family, especially after traveling such a long distance, and we hope you understand the importance of prioritizing safety in such conditions. On a positive note, it is heartening to know you found our staff and the atmosphere to your liking, as well as enjoying our buffet breakfast. We take pride in our staff, and your kind words about their efforts mean a lot to us. Thank you again for sharing your thoughts. We hope you will consider giving us another chance in the future to provide you and your family with a more satisfactory experience. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains - MGallery Collection

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,524 reviews 8.2/10 Location
  • 2,813 reviews 6.2/10 Room
  • 3,043 reviews 7.7/10 Service
  • 31 reviews 5.4/10 WiFi
  • 1,734 reviews 5.3/10 Food
  • 1,008 reviews 5.7/10 Comfort
  • 838 reviews 4/10 Cleanliness
  • 732 reviews 7.1/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Leura