Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,597 reviews

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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,597 reviews

TripAdvisor Rating  3.9/5  3,488 reviews

Customer review rating 1.5/5

Christopher W. Families - Confirmed reviews ALL

The Italian restaurant was rude and the hotel was dirty. When I told the front desk we had to kill two roaches she acted like it was no big deal.

Dear Mr W., Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay. What you described falls far below the standards we aim to uphold, and we completely understand how disappointing and uncomfortable this must have been for you and your family. We are sorry for the condition of your room, the cleanliness issues you encountered, and the presence of roaches. This should never happen in our hotel, and we fully understand how upsetting and uncomfortable this must have been. We are equally concerned by the response you received from our team when you reported the issue. Dismissing your concerns is not the level of care or professionalism we expect from our staff, and I take this very seriously. Your comments regarding the Italian restaurant and the overall cleanliness of the property have also been shared with the relevant department managers. We would appreciate the opportunity to regain your confidence. As a gesture of goodwill, we would like to offer you 20% off accommodation on a future stay should you choose to give us another chance. Please feel free to contact us directly if you would like assistance arranging this. Your feedback is invaluable, and I want to ensure your next visit reflects the high standards you rightfully expect. Thank you again for bringing these matters to our attention. We sincerely hope we have the opportunity to welcome you back under much improved circumstances. Warm regards, Hailey Guest Relations Team Fairmont Resort Blue Mountains - MGallery Collection

Customer review rating 4.5/5

Brev J. Families - Confirmed reviews ALL

We enjoyed our stay.Our room was beautiful. The hotel is in need of refurbishment.

Dear Brev, Thank you for your kind words regarding your recent stay and for highlighting the beauty of your room. Your positive comments about our team, cleanliness, and the ALL loyalty program mean a great deal, and we’re delighted that your Platinum status continues to feel valued. We also appreciate your honest observations regarding the hotel’s need for refurbishment and the breakfast selection. We want to reassure you that we are currently planning a refurbishment program to refresh and elevate the hotel. Thank you again for staying with us, and we look forward to welcoming you back for an even better experience next time. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 0.5/5

Guest O. D. T. O. T. D. Families - Confirmed reviews ALL

worst stay never return

Dear D., Thank you for taking the time to share your feedback regarding your recent stay. We are truly sorry to hear that your stay fell below your expectations. We understand how important it is for guests to feel heard, and one o. our managers have reached out to you right after your departure to personally acknowledge your experience and ensure your concerns were properly noted. Thank you again for bringing these matters to our attention. We genuinely appreciate your feedback, and we hope to have the opportunity to restore your confidence in our hospitality in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 2.0/5

Robin H. Friends - Confirmed reviews ALL

hotel looks great from the outside, inside its very tired and needs a lot of repair and maintenance. once again only one elevator working so caused a lot of inconvenience. Dining at the hotel was almost impossible (so went out), breakfast was a completely shambolic and very badly organized. Hotel was very noisy with lots of very small children running amok

Dear Robin, Thank you so much for sharing your feedback with us. We sincerely recognise the inconvenience you experienced during your recent stay and apologise for the impact it had. This includes the issues with lift availability and the parts of the hotel that appeared outdated or in need of attention. Please know that our team is currently working on essential maintenance and refurbishment to enhance the overall guest experience. We are disappointed to hear that you faced difficulties with dining and that breakfast did not meet expectations. Please be assured that your feedback has been passed on to our Food & Beverage team for prompt review and improvement. Regarding the noise disturbance, we aim to provide a comfortable environment for all guests, and I’m sorry this impacted your stay. We value your feedback as it helps us focus our efforts where they’re most needed. I hope we will have the opportunity to welcome you back for a far improved experience in the future. Warm Regards, Guest Relations Team Fairmont Resort Blue Mountains.

Customer review rating 3.5/5

Jeevan K. Families - Confirmed reviews ALL

It’s a bit dated, very very noisy and chaotic and probably slightly over priced

Dear Jeevan, Thank you for sharing your thoughts regarding your recent stay at Fairmont Resort Blue Mountains. We appreciate your feedback about the location and your concerns regarding noise levels and perceived value. Your insights are invaluable as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future, providing a more enjoyable experience. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

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Other web-users rate our hotel

  • 1,443 reviews 8.2/10 Location
  • 2,747 reviews 5.8/10 Room
  • 2,874 reviews 7.7/10 Service
  • 24 reviews 4.4/10 WiFi
  • 1,590 reviews 5.1/10 Food
  • 1,019 reviews 5.4/10 Comfort
  • 879 reviews 3.2/10 Cleanliness
  • 714 reviews 6.7/10 Breakfast

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