Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

High cost for room compared with other similar accommodation - at this cost breakfast should be included at no charge. Very noisy with lots of children staying here, running and yelling in the hallways from early morning to night. Poor soundproofing of rooms. Breakfast coffee poor quality and room coffee sachets very poor - Aurora brand is one of the worst tasting of all. The service provided by staff was very good.

Our room was clean and very comfortable. The staff were polite, helpful and v friendly. We had breakfast- great choice and v tasty.

Bathtub tap was not working and shower head was dripping water slowly. Carpet stained. In room service menu can be improved. Loved the lobby area, kids area is great for little ones. Beautiful spot and has so much potential and hopefully they have some plan for big renovations in rooms.

From our arrival to our checkout our stay exceeded our expectations. Edison has created a welcoming, warm and hospitable environment worthy of the resort and it's location. Michael the concierge is fantastic and extremely tentative. The bar staff at the sublime lounge are excellent, special mention to Jack, who is an example of professionalism. the room is clean, the bed is quite comfortable and the service was amazing

Was overall a good stay however would say alot more outdated than I expected. The main foyer has a relatively modern and beautiful entrance and the staff were very friendly. The rooms and corridors very outdated and in need of renovation. They were clean and comfortable enough. Embers had lovely food and we loved the live entertainment at the whiskey bar. I would recommend avoiding the new Italian restaurant at all costs. I would recommend the hotel for people with children as lots for them to do however not for a couples/ adults weekend away.