Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

Customer review rating 4.3/5 17,892 reviews

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Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel
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+ 24 Services

Hotel extras

  • Nature's splendour on your doorstep

  • Heavenly gardens

  • Award-winning KidsZone

  • Adjacent to Leura Golf Course

  • 15 flexible conference and event spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • SYDNEY KINGSFORDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • GolfPaying
  • Outdoor tennis court (Nearby)
  • Outdoor sports
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 23 meeting room(s)
  • Conventions hotel
Information message

Hotel location

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

1 Sublime Point Road
2780 leura
australia

Tel: +61247850000

Fax: (+61)2/47850001

Check-in from 15h00

Check out up to 11h00

  • By plane

    SYDNEY KINGSFORD At 111km / 68.98 miles - Shuttle paying

  • By train

    LEURA TRAIN STATION At 3km / 1.86 miles

GPS :-33.721863, 150.350239

Our accommodation(s)

Elegantly appointed and stylish, guest rooms at Fairmont Resort Blue Mountains provide the perfect retreat within this peaceful setting. Recently refurbished, each guest room and suite is spacious, comfortable and contemporary, featuring views over the Ja mison Valley, the Blue Mountains National Park, Leura Golf Course and the hotel's gardens and walkways. Guests staying at this superb Blue Mountains hotel can enjoy a range of in-room facilities, including a minibar, WIFI access, an LCD TV and ensuite.

STANDARD ROOM, 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Bed, Garden or Valley Views

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: Garden View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 2 Queen Beds, Garden Views

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Bed, Courtyard

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE ROOM, 1 King bed, Spa Bath

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

EUCALYPT GRILL

Type of cuisine: Gourmet

With a food philosophy centred around providing simplistic, warm and comforting food with fresh and authentic tastes of the Blue Mountains region and beyond. Experience modern dining and our signature cocktails designed by our inhouse mixologist.

Menu (PDF)

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JAMISON'S RESTAURANT

Type of cuisine: Bistro

Start your day with a gourmet morning in Jamison's Restaurant with an a-la-carte breakfast. Breakfast is available daily with seatings available at 07:00, 08:15 or 09:30am.

Menu (PDF)

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EMBERS RESTAURANT

Type of cuisine: Regional

Experience a taste of Blue Mountains flavours with our casual dining menu. Enjoy a meal by the iconic stone fireplace for lunch or dinner. Soak in the rich mountain atmosphere created by the fireplace set to a backdrop of Jamison Valley views.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUBLIME LOUNGE

Non contractual photo

The perfect venue to indulge in our delectable High Tea or enjoy a glass of fine Australian wine whilst immersing yourself in the panoramic views of the resort grounds. Taste our unique Sydney Brewery beer whilst grazing in front of the dual fireplace.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 576

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 520 people

Find out more

Our guest reviews for
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

17,892 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,159 reviews

Weekend Away

TripAdvisor rating 5.0/5

gavskort 24/02/2021 TripAdvisor review

Had a great time. Staff was great. Good to see the resort growing with the new additions being built. The restaurant menu selection was limited due to Covid. While facilities such as the pool and and gym had to be booked and the times were limited to one hour due to Covid, we managed to work around it.

Below expectations

TripAdvisor rating 2.0/5

Alexander L 23/02/2021 TripAdvisor review

It was generally a very disappointing experience. Rooms were dirty (dusty and dead flies littered the carpet), reception didn't pick up the phone, service at breakfast was unbelievably slow and services were small. Unfortunately, the Fairmont doesn't live up to it's reputation of the past.

Customer review rating 3.5/5

Nick P. Couples - 21/02/2021 Confirmed reviews ALL

The Hotel is not new but situated in a very good location.

Dear Mr. P., Thank you for your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. However, I would also like to extend our apologies if some aspects are not upto standard, this has been noted down and passed on to department heads. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angeli Fuentebella Assistant Manager - Front Office

Well located, staff friendly.

Customer review rating 2.5/5

Joy C. Couples - 21/02/2021 Confirmed reviews ALL

Hotel is showing its age. Shower in bath. Toilet dribbling. Another comfortable chair would be appreciated. Lovely grounds and view and bird life. Gorgeous fish tank Unfortunately room is not great. Can do better in the Mountains

Great stay

Customer review rating 4.0/5

Sandy Families - 21/02/2021 Confirmed reviews ALL

Beautiful hotel Nice location Awesome facilities

Dear Sandhya, Thank you for taking the time to provide feedback following your recent family holiday with us here at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. How lovely that you were all able to enjoy the generous offering of activities and facilities for children and in fact all members of the family available here at the resort. I would also like to extend apologies if some of the aspects of your stay was not upto par. We look forward to welcoming you and your family back to the resort in the near future. Sincerely, Angeli Fuentebella Assistant Manager

Run down hotel, poor breakfast, basic rooms with no character

Customer review rating 2.0/5

Kim Friends - 21/02/2021 Confirmed reviews ALL

Staff were friendly but that was it. Bedrooms were very simple with no character, breakfast was terrible. Coffees were under label (I recommend management actually tries the coffee), bread was burnt and the avo tasted awful. The Bircher was nice. I would not recommend anyone orders breakfast at your hotel, much nicer restaurants around.

Spacious and Comfortable

Customer review rating 5.0/5

Judith R. Solo - 21/02/2021 Confirmed reviews ALL

The Fairmont is a hybrid hotel. It caters to both family groups and travellers wanting above average accommodation. If you book in school holidays, be prepared for many children using the excellent facilities such as the pool and the little train which traverses the beautiful grounds and lake with ducks. If you prefer a more personalised, indulgent experience, avoid these dates. Breakfast is currently being served to the table rather than smorgasbord, and this is a bonus. Embers restaurant offers a fine dining experience - try to snag a window table to enjoy the view. The bar/coffee shop is a pleasant place for coffee/cocktails, especially during winter when the fire is lit. The staff are exceptionally pleasant and helpful but, if you need towels changed daily, you probably need to approach housekeeping staff on a personal basis. The hotel is exceptionally well located beside Leura golf course, and only a few minutes drive from the township. Superior rooms are spacious, but not all have a bath. All things considered, the Fairmont has the facilities to provide a rewarding Blue Mountains holiday, but it is not a five star destination.

Amazing as always

Customer review rating 5.0/5

Andrew Business - 20/02/2021 Confirmed reviews ALL

Always great. From arrival to departure.

Perfect Location. Wonderful place to stay.

Customer review rating 5.0/5

L A. S. M. Couples - 20/02/2021 Confirmed reviews ALL

Fairmont Resort in Leura is in one of the best locations in the beautiful Blue Mountains. Leura is the prettiest town in the Blue Mountains and close to all the area has to offer. The grounds are spectacular and the hotel entrance looks very grand. The decor is beautiful making the resort look like a five star hotel but without the five star rates. Hotel staff are extremely polite and helpful and the amenities are great. An indoor and outdoor pool, restaurant and bar as well spa facilities make for a very special stay. The hotel rooms are comfortable and clean and our room had a very picturesque outlook. Restaurant food is well priced, particularly if you have ACCOR membership as this affords hefty discounts on food purchased in the hotel. I cannot recommend this hotel highly enough.

Bad

Customer review rating 2.0/5

Renu Friends - 20/02/2021 Confirmed reviews ALL

Not nice. All facilities are closed or used otherwise but for visitors. Very very bad. Not much in the hotel to do. Pools r closed just a tiny lane for visitors. Spa closed. Bad hostility in the restaurant.

Nice Place

Customer review rating 4.0/5

Peter B. Couples - 20/02/2021 Confirmed reviews ALL

Had a good time

Dear Mr. B., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains. We are glad that you have enjoyed your time here. These comments have been shared with our team. I am sure that this will serve as an encouragement to all of our staff. We hope your next visit will be as pleasant as the previous one. Sincerely, Angeli Fuentebella Assistant Manager - Front Office

Well located

Customer review rating 2.0/5

Maureen P. Couples - 19/02/2021 Confirmed reviews ALL

Very disappointed in view from our deluxe suit. Room very jaded. Sheets did not feel fresh I asked for them to be changed after 1st nite As for the restaurant we left our meals

Great mountain experience

Customer review rating 5.0/5

Craig L. Couples - 18/02/2021 Confirmed reviews ALL

Staff friendly and helpful at all times

Dear Craig L., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie

Excellent location

Customer review rating 4.5/5

Anonymous Couples - 18/02/2021 Confirmed reviews ALL

Relaxing

Dear Barbara , We are glad to hear that you have enjoyed your stay with us. It is always a pleasure to receive positive feedback and I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Angeli Fuentebella Assistant Manager - Front Office

Great resort

Customer review rating 4.5/5

Geoff B. Couples - 18/02/2021 Confirmed reviews ALL

Staff were excellent. Food was great.

Dear Geoffrey B., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie

thank you

Customer review rating 5.0/5

Kathryn C. Friends - 18/02/2021 Confirmed reviews ALL

emergency services deal was very appreciated. We all at the Yamba prawns at Embers and they were amazing.

Dear Kathryn C., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie

Well located and Great Staff

Customer review rating 4.0/5

Anonymous Friends - 18/02/2021 Confirmed reviews ALL

Wonderful location in the Blue Mountains and a staff that helps you with any of your needs.

Dear Tracey K., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie

Great property

Customer review rating 4.0/5

Anonymous Couples - 17/02/2021 Confirmed reviews ALL

Overall good stay

Dear Avinash R., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are also looking to improve the feedback re the loyalty members. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie

Could be better managed!

Customer review rating 3.0/5

Ron B. Couples - 17/02/2021 Confirmed reviews ALL

We have been a regular visitor to the Fairmont dating back to the late 1980s. It was a great hotel for the next 20 years until the owners let it run down to a level where it was no better than Fawlty Towers. Since that time there has been a gradual improvement but never back the original level. The facilities are still there but we believe that it is the management that is lacking. Let us give you a few examples: 1. If you ring the property, no one ever answers and eventually you get transferred to a general marketing number. Who knows what would happen if you are trying to reach a guest at the hotel in an emergency. The staff know the problem but nobody does anything about it. 2. We have stayed at the hotel in recent months on several occasions and annoyingly the voice leads the picture by several seconds. Again everybody knows about it but nobody does anything about it. 3. The breakfast experience has suffered due to COVID and has improved overtime. However, management here fails again staffing seems totally inflexible. It does not seem to change whether they are very busy or very quite and no seems to step in to help with bottlenecks that occur when they have lots of guests. 4. Parking is almost always in very short supply even if there are relatively few guests. This is a real problem for me as I am disabled. Initially I wondered why the problem with parking until I observed that the hotel allows absolutely anyone to use the car park: staff, tradesmen, mothers taking their children for swimming lessons in the pool. Another example of management failing its clients. If this was a football team, management would have been out on their neck a long time ago. as I said we like the property so let us hope that one day management might get the message

Love the resort - 3rd or 4th stay!

Customer review rating 5.0/5

Gail P. Couples - 17/02/2021 Confirmed reviews ALL

We came for our 25th Wedding Anniversary. We met nearby-living family who joined us for Sunday lunch at Embers - your staff member asked if it was a special occasion and I said that - and then stunned us with a special dinner plate of chocolates and handwritten in chocolate Congratulations. I can't remember his name - ?Chris - but I advised the bar/wait staff what an incredible experience he had made it. Then on our final dinner night, same scenario but a different wait staff member. Same experience of the extraordinary handmade chocolates. CLEARLY you have trained your staff to observe the little things that make for an exemplary visit.

Dear Gail P., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will ensure to pass on the feedback to Sublime staff thank you so much for the special mention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephanie

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