Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 5,035 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  5,035 reviews

TripAdvisor Rating  3.9/5  3,447 reviews

Awesome for kids

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

over all a 9.5/10 we stay regularly in a lot of Jerrys hotels from the rydges properties to the Sofitel here is always amazing the only thing that lets you down sometimes is the attention to detail of requests in the embers restaurant. last 2 stays there (one with my sons and family's 19 in total and 5 rooms booked for a 2 night stay ) and this time we had a few hick ups , apart from that staff are beautiful and helpful above and beyond

Dear Matthew, Thank you for your positive feedback regarding your recent stay at Fairmont Resort Blue Mountains. We are delighted to hear that you and your family enjoyed our facilities, especially for the kids. Your praise for our staff\'s helpfulness is greatly appreciated. We acknowledge your concerns regarding the attention to detail in Embers Restaurant during your recent visits. Please know that we value your input and your experiences will be shared with our team to ensure we continue to improve our service standards. Thank you for your loyalty to our hotels, and we look forward to welcoming you back soon. Kind Regards, Guest Relations Team Fairmont Resort Blue Mountains

Well located, clean, everything one needs

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Great Thanks

Dear Sharon, Thank you for your kind feedback. We are delighted to hear that you enjoyed our location and found everything to your satisfaction. Your appreciation means a lot to us. Kind Regards, Guest Relations Team Fairmont Resort Blue Mountains

Great location lovely staff

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

I thoroughly enjoyed my stay at the Fairmont. We were an organisation that required quite a bit of bespoke input and the staff were super friendly very professional and made us feel very much at home.

Thank you for sharing your thoughtful review about your recent stay at the Fairmont. We are delighted to hear that you and your organization enjoyed the experience, especially the bespoke services provided by our team. Your kind acknowledgment of our team’s professionalism and friendliness means so much to us. We’re especially glad to hear about the lady pouring Chai each morning—it’s wonderful to know that her dedication was appreciated by you and your group. We’ll ensure your kind remarks reach her. We’re pleased to hear that you found the resort’s location, amenities, and sustainable initiatives satisfactory. Your valuable feedback on various aspects of your stay is greatly appreciated, and it helps us strive for continued excellence. Thank you once again for your warm recommendation and reflections. We hope to welcome you back soon for another enjoyable experience.

Customer review rating 4.0/5

Stephen Friends - Confirmed reviews ALL

Service and support by the Resort staff was fabulous. Very friendly

Dear Stephen, Thank you for your kind words regarding our staff\'s service and support. We appreciate your constructive feedback regarding the check-in process for your large group. Setting up temporary reception desks is a great suggestion, and we’ll take this into consideration to improve the experience for future group arrivals. Your comments about the bathroom design and signage for towel usage are also very helpful, and we’ll look into how we can enhance these aspects to better meet the needs of our guests. Thank you once again for your valuable input, and we hope to have the opportunity to welcome you back for an even better experience in the future. Kind Regards, Guest Relations Team Fairmont Resort Blue Mountains

Disappointing

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Dear Manager We stayed at the Fairmont Sunday 20th April. Bryan T. room 132 We were given a pet room with no other option we were told the hotel was full so we couldn’t change. The room smelled so bad of a wet dog smell and it was full of dust We had already paid in full at booking. We never received a telephone call before arrival to advise the room we booked was not available they had allocated us pet account If we had known we would have cancelled. Our son has asthma there was this strong smelling hygiene fresher in the room obviously for the dog smell We were offered a 10% credit which is ridiculous. It completely ruined our stay. I have worked in hotels front office and reservations for years and this is not acceptable. I understand hotel over book and errors happen but this was dealt with completely wrong. We should have received a call and been given the option to cancel as it was pet accomodation and what about my sons Asthma and dog hairs. I look forward to hearing from

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Other web-users rate our hotel

  • 1,481 reviews 8.3/10 Location
  • 2,787 reviews 6.1/10 Room
  • 2,928 reviews 7.8/10 Service
  • 28 reviews 4.9/10 WiFi
  • 1,663 reviews 5.4/10 Food
  • 1,009 reviews 5.8/10 Comfort
  • 829 reviews 3.8/10 Cleanliness
  • 728 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.