Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

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Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

Customer review rating (ALL Rating) 4.1/5 3,168 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

1 Sublime Point Road
2780 LEURA
Australia

  • By plane

    SYDNEY KINGSFORD At 111km / 68.98 miles - Shuttle paying

  • By train

    LEURA TRAIN STATION At 3km / 1.86 miles

GPS:-33.721863, 150.350239

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Elegantly appointed and stylish, guest rooms at Fairmont Resort Blue Mountains provide the perfect retreat within this peaceful setting. Recently refurbished, each guest room and suite is spacious, comfortable and contemporary, featuring views over the Ja mison Valley, the Blue Mountains National Park, Leura Golf Course and the hotel's gardens and walkways. Guests staying at this superb Blue Mountains hotel can enjoy a range of in-room facilities, including a minibar, WIFI access, an LCD TV and ensuite.

Our guest reviews

Our guest reviews for
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,168 reviews

TripAdvisor Rating  4.0/5  3,256 reviews

Great stay. Everything at your fingertips!

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Relaxing and most enjoyable. The staff were very friendly, cheerful and most helpful.

Great location and fantastic service!

Customer review rating 5.0/5

Ashleigh Couples - Confirmed reviews ALL

My partner and I went for a quick overnight trip to the Blue Mountains to relax and it ended up being one of the best overnight staycations yet. The staff were kind and attentive and the food and service was amazing. We even made it over to the spa and had a great 60 minute massage, the whole experience was just so fabulous we have booked to come back for 2 nights as 1 was just not enough!

Very good stay

Customer review rating 4.5/5

Meng T. Couples - Confirmed reviews ALL

Nice resort, clean and staff are good service. I’m relax and good stay.

Extremely disappointing in every way !

Customer review rating 0.5/5

David C. Couples - Confirmed reviews ALL

Misinformed totally re 'pet friendly' . It was not the case and they were unrelenting. We had made it very clear to them of our expectations. The room & beds were disgusting & they would not do room service ??!! Food was exceptionally sub par & we had to dine & drink in the foyer. 4 star , NOT !

Family friendly

Customer review rating 4.0/5

Nko Families - Confirmed reviews ALL

Great facilities for children. Was left disappointed with wait times for check in, check out (under staffed at peak hours), lack of in room dining options and in resort dining availability (Embers was booked out our entire stay). Hotel maintenance staff were amazing. So friendly and championed the facilities to ensure we utilised all the services available for our child.

Perfect Weather

Customer review rating 3.5/5

B J. Couples - Confirmed reviews ALL

The weather was excellent for our recent stay at the Fairmont. The hotel was fine although check in was very slow with only one staff member on the desk for most of the time we waited. We were very disappointed that we could not dine at the hotel dining room despite our friends trying to reserve a space for us prior to our arrival. We have never experienced this at any Accor hotel in the past and as Gold members we have stayed at many. We dined in a restaurant in Leura . As usual staff were very friendly and efficient. The room was very good.

Lovely stay for young family

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Overall we had a lovely time, the grounds are great for small children and the room was comfortable and clean. Well located as well, near lots of the main attractions. Bit disappointed though that we weren’t able to use our Stay NSW voucher (simply because I forgot to scan it at the time I checked in). Apparently because the books were finalised for the day there was no way to accept the voucher.

Overall experience is good

Customer review rating 3.5/5

Sonia M. Friends - Confirmed reviews ALL

GOOD: We enjoyed our room , the buffet breakfast was very good. Our queries with reception was well handled. AVERAGE: On the phone to the Resort a couple of days prior to staying we asked for a TWIN SHARE bed arrangement. This communication did not get through as we were given our keys and upon entering we saw it was a King bed. We were told this bed could not be separated so we had to move to another room on another floor. Although this was achieved within half an hour we had to wait for the staff in our new room to separate the beds before we could settle in.

''Your staff are amazing "

Customer review rating 4.5/5

Rc Couples - Confirmed reviews ALL

We had a two night Luxury Escape Holiday package. From the first time we saw a staff member, they went out of their way to be helpful, courteous and extremely professional.

Nice place but needs modernisation in the rooms

Customer review rating 4.0/5

Peter Families - Confirmed reviews ALL

We always enjoy your time at the Fairmont at Leura. Great facilities, excellent food, lots of fun things to do for the kids. The rooms though need a bit of updating though. Its looking a bit dated but still nevertheless quite comfortable. However the shower head in our room didn't stay up and kept dropping down no matter how hard you tighten it. I have noticed they also don't give our free bottles of water like they use to. Fairmont blue mountains is a very nice place but could be excellent with a bit more investment in the rooms

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

I paid close to $400 for 1 night was not up to scratch

Nice Place and great facilities!

Customer review rating 4.5/5

St Couples - Confirmed reviews ALL

The stay was great except we were given the room on Level 2 and next to the entrance to the kids area which was quite noisy. Overall the room was amazing and breakfast was exceptional. It will be better next time for Couple booking not to be placed on level 2.

Lovely stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

My husband and myself had a lovely stay at The Fairmont. From the moment we arrived we were impressed with the staff and our lovely room. We had dinner at Embers Restaurant which had a great menu and the food was excellent. The buffet breakfast had a lot of variety.

Excellent welcome by reception

Customer review rating 3.5/5

Family O. 4. Families - Confirmed reviews ALL

Great reception staff. Hotel is well-located and staff are friendly. The hotel is a little tired-looking and hotel buffet breakfast has standard offerings. Some of the breakfast offerings could be improved (waffles were rock-hard and no maple syrup available). Overall, would return.

Good stay

Customer review rating 5.0/5

Joy S. Couples - Confirmed reviews ALL

We were extremely happy with the care and service provided to us. The staff in all your facilities were friendly and very professional .

Great location and facilities for Families

Customer review rating 5.0/5

Rong Families - Confirmed reviews ALL

Excellent stay with good rooms and amenities, food option is slightly limited, but Leura and Katoomba shopping centre are not far away. Pool, SPA and Kids zone are great. Pool water seems much clear compare to our last stay.

Stunning place to stay in the mountains

Customer review rating 5.0/5

G.w. Couples - Confirmed reviews ALL

Have been to this hotel on many occasions and it always a relaxing experience. The staff are lovely, helpful and friendly. When I asked for an upgrade the manager Josh accommodated my request with no extra payment necessary. It was so nice to come back here after COVID. A home away from home with a breakfast that satisfies you all day long till dinner. The Fairmont Resort and Spa Blue Mountains never disappoints!!!

great location , friendly staff

Customer review rating 4.0/5

Russell B. Couples - Confirmed reviews ALL

great experience , disapointed that we could not get netflix or stream our movies

Great location cosy

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We had a wonderful weekend and were looked after by wonderful staff. The only thing we really missed was the buffet in The Jamison room. We tried the other two restaurants and they were fine, but we all, especially the kids missed the buffet. We especially missed the seafood buffet.

Dissatisfied

TripAdvisor rating 3.0/5

coops382022 TripAdvisor review

Very disappointed on check in asked for early check in as my wife has a disability and needed to rest but had to wait 3 hours then forgot my membership bonuses and weren’t very helpful at all , I am always very happy and never complain but didn’t enjoy our experience

Dear coops382022, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We appreciate your loyalty to Accor Hotels and apologise that you were not recognised. Warm regards,

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