Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,809 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,809 reviews

TripAdvisor Rating  3.9/5  3,453 reviews

Nice staycation for me and my family

TripAdvisor rating 4.0/5

jemsert23 Families - TripAdvisor review

Dear Jemsert23, Thank you for sharing your experience at Fairmont Resort Blue Mountains. We are delighted to hear that you and your family enjoyed the beautiful surroundings and our many amenities, including the giant slide, pools, ice skating rink, and playgrounds. Creating memorable family getaways is at the heart of what we do, and we are pleased that your daughter had a fantastic time exploring all that the resort has to offer. We sincerely regret that the pony rides and paddle boats were unavailable during your visit. These activities are not currently running as they are not being operated yet, but we are working towards offering pony rides and motorboat experiences in the near future. We hope that on your next visit, your family will have the opportunity to enjoy these new additions. Your feedback is invaluable to us, and we truly appreciate your kind words and support. We look forward to welcoming you and your family back for another wonderful stay. Warm regards, Ken Tran Front Office Manager

Customer review rating 2.0/5

Angela P. Families - Confirmed reviews ALL

Dear Angela, Thank you for sharing your feedback about your recent stay, particularly during the busy UTA event. We're very pleased to hear that your interactions with our staff were largely positive and that they were accommodating when approached. However, we're genuinely sorry to learn about the significant frustrations you experienced, which clearly impacted your comfort and value for money. It's unacceptable that your request for two single beds, made three times, was not fulfilled upon your initial room access. We sincerely apologize for this repeated oversight. We're also very concerned to hear that your room wasn't serviced for two nights, and that you received conflicting information about the "Do Not Disturb" sign. While we understand the standard practice, it's clear our communication and execution on this failed you, especially when you requested service due to the premium rate paid for your stay. The description of your bottom sheet is certainly not our standard, and we sincerely apologize for the lack of thoroughness in our housekeeping. You absolutely deserved fresh towels and a properly serviced room, especially given the price point during such a high-demand period. Furthermore, your distress regarding parking availability during the UTA event is completely understandable. It's clear that the sheer volume of attendees overwhelmed our current parking arrangements, and it's frustrating when you're a paying guest trying to access the property. We genuinely appreciate your feedback on this; managing parking for both guests and event attendees is a challenge we're actively working to improve for future events. We will certainly consider allocating specific areas for paying guests to ensure better access. We sincerely regret that these issues left you feeling disappointed and unwilling to recommend our hotel. Your detailed feedback is invaluable and highlights critical areas where we need to improve our internal communication, housekeeping protocols, and event parking management. Thank you again for bringing these crucial points to our attention. Sincerely, Guest Relations Team Fairmont Resort Blue Mountains - MGallery Collection

Customer review rating 3.5/5

Rebeka M. Families - Confirmed reviews ALL

Dear Rebeka, Thank you for sharing your feedback. We’re glad you found the hotel clean and comfortable. We sincerely apologize for the issues with your key card and difficulty reaching room service. Your comments highlight areas where we need to improve, and we will address these to ensure smoother check-in and service experiences in the future. We appreciate your honest input and hope to have the opportunity to welcome you back for a better stay. Kind Regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.0/5

Jacqui D. Couples - Confirmed reviews ALL

Dear Jacqui, Thank you for your wonderful feedback regarding our beautiful hotel and grounds, as well as the cleanliness and comfort of your room. We are delighted that you found plenty to explore during your stay. We sincerely apologize for the dining experience you encountered. Your comments about feeling rushed at our venues are invaluable, and we will take them into consideration. We strive to create a relaxing atmosphere for our guests, and your insights will help us to enhance our services. Thank you once again for your feedback, and we hope to welcome you back in the future. Kind Regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.0/5

Sueann Y. Couples - Confirmed reviews ALL

Dear Sueann, Thank you for taking the time to share your feedback following your recent stay. We're delighted to hear that you found our concierge team and the buffet breakfast to be fantastic – we will certainly pass on your kind words to those teams. However, I am very sorry to learn about the less-than-friendly welcome you received from our reception staff. A warm and smiling greeting is fundamental to the guest experience, and I sincerely apologize that we fell short in this regard. We also acknowledge your comments about the resort being dated and the rooms needing a total refresh. We are aware of the need for significant updates throughout the property, and I want to assure you that renovation plans are in progress to address these areas and enhance the overall guest experience. I am particularly concerned to hear about the specific issues you encountered in your room: the gap in the window allowing cold air and noise, and the shower design causing water to flood the floor. These are certainly not conducive to a comfortable stay, and I sincerely apologize for the inconvenience and discomfort they caused. It is also unacceptable that a wet towel was left and not replaced by our housekeeping team. We have immediately shared this feedback with our maintenance and housekeeping teams to investigate these issues and implement necessary fixes, including reviewing our shower screen designs and ensuring thorough towel replacement. Regarding dining, we understand your disappointment with the perceived limited options compared to your past experiences, leading you to dine out most nights. We are continually evaluating our restaurant offerings and operational hours to meet the evolving preferences of our guests. Thank you again for providing such detailed feedback. It is invaluable in helping us identify areas for immediate improvement and guides our ongoing renovation efforts. We truly regret that these issues impacted your stay. Sincerely, Guest Relations Team Fairmont Resort Blue Mountains - MGallery Collection

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.