Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

Customer review rating (ALL Rating) 4.2/5 3,874 reviews

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Elegantly appointed and stylish, guest rooms at Fairmont Resort Blue Mountains provide the perfect retreat within this peaceful setting. Recently refurbished, each guest room and suite is spacious, comfortable and contemporary, featuring views over the Ja mison Valley, the Blue Mountains National Park, Leura Golf Course and the hotel's gardens and walkways. Guests staying at this superb Blue Mountains hotel can enjoy a range of in-room facilities, including a minibar, WIFI access, an LCD TV and ensuite.

Hotel location

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

1 Sublime Point Road
2780 LEURA

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,874 reviews

TripAdvisor Rating  4.0/5  3,333 reviews

More misses than hits

TripAdvisor rating 2.0/5

Stephen B TripAdvisor review

We recently stayed three nights at the Fairmont via a Luxury Escapes package. First the good…..the resort is in a decent location to access everything the Blue Mountains has to offer. The rooms are large and well appointed and the wi-fi is excellent. Grounds are lovely and the views across the Megalong Valley are spectacular. The not so good? The service left a bit to be desired. We ate dinner twice in the resort - once in Embers Grill ( fantastic steak) and once in Azzuro. Our main gripe was the almost total absence of decent service in Azzuro. Once we were seated, nobody came near us for 15 minutes. When we finally saw a waiter we ordered an entree, our mains and a bottle of wine. Soon after our entree and bottle of Pinot Grigio arrived, all good. Five minutes later, whilst we were still eating our entree, the main turned up, and was plonked on the table. The food was really good, nothing at all to complain about. However, after we finished our mains, we waited another 15 minutes before our table was cleared, at which point I asked for a look at the dessert menu, which was immediately given to us. After that, we didn’t see the waiter again. I don’t blame the staff, who were all young and probably learning. They are obviously not properly trained, and the responsibility for that lies with whoever manages the food and beverage teams. Surely someone should tell them “if you take out the mains and the guests are still eating their entrees, don’t serve the mains”. It’s not that hard, is it? And “if guests ask to see the dessert menu, revisit them after a few minutes and see if they’d like a dessert, don’t just ignore them”. We left without ordering dessert. The whole team in Azzuro seemed completely disconnected from one another - I reckon we had four or five different people serve us. And the guy that looked like he was running the show spent most of the evening behind the counter perusing the next night’s reservation sheet, instead of helping out the troops at the coalface. And it wasn’t that crowded, perhaps 30% of capacity. Breakfast was also a bit lacking. Many of our fellow guests were families, and there were a lot of kids about, and many of them were flinging food everywhere. Despite there being a lot of staff picking up plates and wiping tables, nobody gave a rat’s about the food, cutlery, butter satchels and serviettes dropped on the floor. Staff were stepping over the rubbish on the floor to wipe a table that had been wiped five minutes earlier. The whole place looked in need of a revamp. The rooms were very tired, lots of stains on the carpets throughout the resort that took away from the feel of the place. We never really had the feeling that we were valued guests, even though we paid $400 a night to be there. We’d walk past staff in the corridors and they’d look down to avoid eye contact. This probably sounds like a huge whinge (which it is), but we were so looking forward to our long weekend at the Fairmont, and it fell well short of our expectations. I would find it very hard to recommend the Fairmont to any of our friends, who I would think would be right in the target guest demographic for the Fairmont. I understand that Covid happened, and a lot of good people left the hospitality industry. But how long can we use Covid as an excuse for poor service? Hopefully someone in management at the Fairmont will read this and realise that there is quite a bit more to do.

Fantastic - couldn’t have been better

Customer review rating 5.0/5

Mel Families - Confirmed reviews ALL

We always love our trips to Fairmont Resort, Leura (blue mountains NSW) ✅ welcome drinks ✅ room upgrade 🎉 best gift in our room: wine, cheese, soft drinks and snacks ✅ dining discount : book ahead restaurants get booked out ✅ complimentary breakfast (platinum) with barista coffee ✅ late check out 12.30pm We had a great time! Tried the new ice skating rink, bush walks, kids playground, movie cinema, swimming pool, spa, indoor Mirror room, dining - breakfast lunch and dinner. They’ve redone the tennis court and basketball area (we haven’t been in awhile). Wish we could have stayed longer - but back to work Monday awaits! Lots of photos: for those who like details

Dear Melinda M., Thank you for taking the time to review Fairmont Resort & Spa Blue Mountains. Wow, what a fantastic review. I am so pleased to hear that you had a wonderful stay with us. It is always our goal to make sure that our loyal members are taken care of, and I am glad we could take care of you. Here at Fairmont Resort, we like to hold our facilities to a high standard, and I couldn't be more pleased that they were up to your standards. If you would like to leave additional feedback or photos, please email me at Gu… We cannot wait to welcome you back to the Fairmont Resort soon. We wish you safe travels home. Kind Regards, Zeke Turnbull Guest Relations Agent Fairmont Resort & Spa Blue Mountains

Very good stay

Customer review rating 4.5/5

Jo M. Couples - Confirmed reviews ALL

Two nights all good except ... we booked in to the Italian restaurant and when we turned up asked for a couple of dishes without garlic and were told everything has garlic! So we thought ok we'll get Pizza and were told all pizzas have garlic! And when we booked our stay we were asked about any particular needs and we stated No Garlic. So we went to the bistro and had some nice food.

Dear Jo M., Thank you for taking the time to tell us about your experience at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. I am sorry that you experienced some issues while dining at our Azzurro Trattoria ; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Zeke Turnbull Guest Relations Agent Fairmont Resort & Spa Blue Mountains

The facility is great! The room is clean and beds are comfortable.

Customer review rating 4.0/5

David M. Families - Confirmed reviews ALL

Very comfortable and relaxing.

Dear Kenneth David M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Zeke Turnbull Guest Relations Agent Fairmont Resort & Spa Blue Mountains

service a bit lacking

Customer review rating 3.5/5

Leigh D. Couples - Confirmed reviews ALL

check in behind time waiting way too long to have room ready food very good service very good

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