Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

Customer review rating 4.3/5 17,402 reviews

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ALLSAFE approved hotel

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel
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+ 24 Services
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Hotel extras

  • Nature's splendour on your doorstep

  • Heavenly gardens

  • Award-winning KidsZone

  • Adjacent to Leura Golf Course

  • 15 flexible conference and event spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • SYDNEY KINGSFORDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • GolfPaying
  • Outdoor tennis court (Nearby)
  • Outdoor sports
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 23 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

1 Sublime Point Road
2780
leura
australia

Tel: +61247850000

Fax: (+61)2/47850001

Check-in from 15h00

Check out up to 11h00

  • By plane

    SYDNEY KINGSFORD At 111km / 68.98 miles - Shuttle paying

  • By train

    LEURA TRAIN STATION At 3km / 1.86 miles

GPS :-33.721863, 150.350239

Our accommodation(s)

Elegantly appointed and stylish, guest rooms at Fairmont Resort Blue Mountains provide the perfect retreat within this peaceful setting. Recently refurbished, each guest room and suite is spacious, comfortable and contemporary, featuring views over the Ja mison Valley, the Blue Mountains National Park, Leura Golf Course and the hotel's gardens and walkways. Guests staying at this superb Blue Mountains hotel can enjoy a range of in-room facilities, including a minibar, WIFI access, an LCD TV and ensuite.

STANDARD ROOM, 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Bed, Garden or Valley Views

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: Garden View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 2 Queen Beds, Garden Views

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Bed, Courtyard

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE ROOM, 1 King bed, Spa Bath

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

EUCALYPT GRILL

Type of cuisine: Gourmet

With a food philosophy centred around providing simplistic, warm and comforting food with fresh and authentic tastes of the Blue Mountains region and beyond. Experience modern dining and our signature cocktails designed by our inhouse mixologist.

Menu (PDF)

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JAMISON'S RESTAURANT

Type of cuisine: Bistro

Start your day with a gourmet morning in Jamison's Restaurant with an a-la-carte breakfast. Breakfast is available daily with seatings available at 07:00, 08:15 or 09:30am.

Menu (PDF)

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EMBERS RESTAURANT

Type of cuisine: Regional

Experience a taste of Blue Mountains flavours with our casual dining menu. Enjoy a meal by the iconic stone fireplace for lunch or dinner. Soak in the rich mountain atmosphere created by the fireplace set to a backdrop of Jamison Valley views.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUBLIME LOUNGE

Non contractual photo

The perfect venue to indulge in our delectable High Tea or enjoy a glass of fine Australian wine whilst immersing yourself in the panoramic views of the resort grounds. Taste our unique Sydney Brewery beer whilst grazing in front of the dual fireplace.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 576

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 520 people

Find out more

Our guest reviews for
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

17,402 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,126 reviews

Nice Stay

Customer review rating 4.3/5

L. Families - 26/11/2020 Confirmed reviews ALL

We had a lovely stay although food at the Resort was only average and choices restricted due to COVID. However, it didn't dampen our stay and we will recommend.

Dear Davis L., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ninan Mathew Front Office Manager

Great stay and location

Customer review rating 4.3/5

Karl Couples - 25/11/2020 Confirmed reviews ALL

We spend the weekend at the Fairmont enjoying lunch in the embers restaurant and celebrating a birthday in the function rooms. From the time we arrived our experience was exemplary with a great room overlooking the valley, the food and the attentive and Covid safe. At all times we felt that the staff were at the top of their game. We enjoyed our stay so much we booked another stay when we got home.

Dear Karl, Thank you for taking the time to provide feedback on your recent stay with us in the beautiful Blue Mountains. We are so pleased to have played a part in making your time here so enjoyable and especially appreciate your comments on our staff service. It is our absolute focus to ensure each one of our guests feels warmly welcomed from the moment of arrival and throughout their stay. Our onsite team here are focused on genuine and sincere service. Thank you for allowing me to share your compliments, our team appreciate knowing their efforts make such a positive impact on our guests experience. We look forward to warmly welcoming you back to the resort again soon. Sincerely, Ninan Mathew Front Office Manager

Beautiful location

Customer review rating 4.3/5

William A. Couples - 25/11/2020 Confirmed reviews ALL

Pleasant friendly staff,room clean and comfortable

Dear William, Thank you for taking the time to provide feedback on your recent stay with us in the beautiful Blue Mountains. We are so pleased to have played a part in making your time here so enjoyable and especially appreciate your comments on our staff service. It is our absolute focus to ensure each one of our guests feels warmly welcomed from the moment of arrival and throughout their stay. Our onsite team here are focused on genuine and sincere service. Thank you for allowing me to share your compliments, our team appreciate knowing their efforts make such a positive impact on our guests experience. We look forward to warmly welcoming you back to the resort again soon. Sincerely, Ninan Mathew Front Office Manager

We were very happy with all aspects of the hotel, especially considering the Covid restrictions and we were a large party of 10 adults and 4 children.

Customer review rating 4.3/5

Vivien G. Families - 25/11/2020 Confirmed reviews ALL

The staff were very helpful especially the Dining Room manager Sandeep. He went out of his way to accommodate my family and always in a very cheerful manner. The children loved the cinema, the tennis courts and the pools. There were enough activities for them not to become bored. The adults also had a very good time

Dear Vivien, Thank you for taking the time to provide feedback on your recent stay with us in the beautiful Blue Mountains. We are so pleased to have played a part in making your time here so enjoyable and especially appreciate your comments on our staff service and for taking the time to personally name Sandeep as an exemplary member of our team. Your kind comments have been shared directly with him as well as with his Manager and peers- it means so much, thank you. We are lucky to have a truly passionate team who love what they do and this seems to shine through. We look forward to warmly welcoming you back to the resort and sublime Blue Mountains again in the near future. Sincerely, Ninan Mathew Front Office Manager

A lovely family stay.

Customer review rating 4.3/5

Anne H. Families - 25/11/2020 Confirmed reviews ALL

Our family have visited The Fairmont 30 plus times now and it was really great to be able to return after what has been a challenging year for all. Our experience as always was lovely. Your staff are amazing and make us feel so welcome. The Fairmont is a wonderful place to relax. The food and service in both the Embers Restaurant and Sublime Bar was lovely. A great job with your Covid 19 practices, we all felt very safe.

Dear Anne, Thank you for taking the time to provide feedback on your recent stay with us in the beautiful Blue Mountains. We are so pleased to have played a part in making your time here so enjoyable and especially appreciate your comments on our staff service. It is our absolute focus to ensure each one of our guests feels warmly welcomed from the moment of arrival and throughout their stay. Our onsite team here are focused on genuine and sincere service. Thank you for allowing me to share your compliments, our team appreciate knowing their efforts make such a positive impact on our guests experience. We look forward to warmly welcoming you back to the resort again soon. Sincerely, Ninan Mathew Front Office Manager

GOOD EXPERIENCE

Customer review rating 4.3/5

Anonymous Couples - 25/11/2020 Confirmed reviews ALL

WELL LOCATED PROPERTY, WELL APPOINTED SPACIOUS ROOM, SOME FITTINGS LOOKING A LITTLE TIRED, RESTAURANT WAS GOOD VALUE, OVERALL GOOD VALUE FOR MONEY.

Dear Peter, Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. We are pleased to hear that overall, you have enjoyed you stay with us. Rest assured that your comments about aspects of hotel being in need of an update has been taken on board with our higher management. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angeli Fuentebella Assistant Manager

Lovely Resort, beautiful location

Customer review rating 4.3/5

Tony Couples - 25/11/2020 Confirmed reviews ALL

Lovely resort made even better by the friendly and helpful staff. Felt safe in these COVID times - hygiene was of a high standard. Relaxing stay with lovely walks and good food.

Dear Anthony, Thank you for taking the time to provide feedback on your recent stay with us in the beautiful Blue Mountains. We are so pleased to have played a part in making your time here so enjoyable and especially appreciate your comments on our staff service. It is our absolute focus to ensure each one of our guests feels warmly welcomed from the moment of arrival and throughout their stay. Our onsite team here are focused on genuine and sincere service. Thank you for allowing me to share your compliments, our team appreciate knowing their efforts make such a positive impact on our guests experience. We look forward to warmly welcoming you back to the resort again soon. Sincerely, Ninan Mathew Front Office Manager

Relaxing Stay

Customer review rating 4.3/5

Anonymous Couples - 25/11/2020 Confirmed reviews ALL

A nice break in very pleasant surroundings

Dear Ralph S., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ninan Mathew Front Office Manager

Pleasant stay

Customer review rating 4.3/5

P. Couples - 25/11/2020 Confirmed reviews ALL

We enjoyed our stay with a nice room & a lovely outlook of the Blue mountains. Breakfasts & dinners were good.

Dear Colin P., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ninan Mathew Front Office Manager

A bit tired

Customer review rating 4.3/5

Anonymous Couples - 25/11/2020 Confirmed reviews ALL

Mostly good, however, room cleaning not very good, crumbs on coffee table on arrival, had to bet someone to clean which leaves some doubt in the current climate. Reception/concierge would not pick up phone afer several calls to replace kettle, then left note with kettle in obvious area to be replaced and nothing done, had to go back down and ask personally at reception.

Dear Kim, Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. I am sorry if some aspects of your experience did not meet your expectations. We strive to provide a superior service experience for every guest, but clearly it was not the case during your recent stay. Please rest assured that we are taking the appropriate measures to address the areas marked down to prevent future occurrence. Thank you and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Angeli Fuentebella Assistant Manager

Great location & service

TripAdvisor rating 4.0/5

ggisland 25/11/2020 TripAdvisor review

What a relaxing environment and atmosphere at the Fairmont Resort which made a great enjoyable holiday weekend getaway. Facilities and service are excellent. Located near the beautiful township of Leura and has abundant to do and explore over the weekend. Want to visit every year!

Dear Ggisland, Thank you for taking the time to provide feedback on your recent stay with us in the beautiful Blue Mountains. We are so pleased to have played a part in making your time here so enjoyable. We look forward to warmly welcoming you back to the resort again soon.

Beautiful location, resort in need of maintenance

Customer review rating 4.3/5

Belinda P. Couples - 24/11/2020 Confirmed reviews ALL

We were highly recommended to stay at the Fairmont, on arrival we were overwhelmed with the location and view, it is magnificent. Arrived at our room, opened balcony door to take the view in to be greeted by crunchy bugs and spiders under our feet, big spider webs all over screen door, under outdoor furniture with spiders and eggs. It was disappointing. We avoided balcony and having doors open. The spa great, room service was great, breakfast was not great.

Dear Belinda, Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. I am sorry if some aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Next time we will strive for higher scores. At the Fairmont Resort, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the areas marked down to prevent future occurrence. Our Housekeeping team is doing a pest control of that room to avoid anymore infestations of pest or insect. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ninan Mathew Front Office Manager
Customer review rating 4.3/5

Jane O. Couples - 24/11/2020 Confirmed reviews ALL

A weekend away, we were very disappointed with the dining experience on the terrace. The meal was satisfactory for the price but the room was a major let down, cobwebs in the window a blow fly, no table cloths on the table very ordinary surroundings considering the priced charged.

Dear Jane Thank you for your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. We appreciate your constructive feedback that allows us to address any concerns and continue to make improvements and adjustments in line with guest expectations. Our sincere apologies for your dining experience at Terrace not meeting expectations. Please be assured this is certainly not reflective of our usual high standard of service and has been shared with both our Restaurant Manager and Chef for review, thank you for bringing it to our attention. Thank you again for sharing your experience, and we look forward to welcoming you both back again in the near future. Sincerely, Ninan Mathew Front Office Manager

Well located, but losing its way

Customer review rating 4.3/5

Ravi F. Couples - 24/11/2020 Confirmed reviews ALL

I stayed over the weekend with my wife to celebrate our anniversary. It was a pleasant stay and I applaud the safety steps taken during the pandemic - we felt safe. However, it was a dissappointing stay if I compare it to previous stays with the Fairmont or MGallery brands. The amenities are rather dated and in need of refurbishment. Staff - although polite and friendly - lack attention to detail reducing the overall experience.

Dear Ravi, Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. I am sorry if some aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Next time we will strive for higher scores. At the Fairmont Resort, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. A late check out is subjected to availability. But we are doing renovations in projects so you will be seeing some changes over the coming weeks. Please rest assured that we are taking the appropriate measures to address the areas marked down to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ninan Mathew Front Office Manager

Never grow tired of the fabulous Fairmont!

Customer review rating 4.3/5

Zoe Couples - 24/11/2020 Confirmed reviews ALL

In the time of COVID - can not have ask for a more wonderful stay. Married here in November 2018 and able to come for our 1 year anniversary in 2019... Loved it so much... we came back for the second anniversary! Food, drinks (including cocktails) and service brilliant. A little tedious having to 'COVID scan' into each section of the resort, however we understood. All staff are just so friendly and helpful + able to supply all information needed/when asked. Always loved the Fairmont's buffet breakfast - however now gone for COVID - But the alternative was perfect! Can't wait to see the completed ice rink and gym.

Dear Zoe J., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ninan Mathew Front Office Manager

Very comfortable stay

Customer review rating 4.3/5

Ian M. Couples - 24/11/2020 Confirmed reviews ALL

We enjoyed out stay and the staff were very helpful

Dear Ian M., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angeli Fuentebella Assistant Manager

Short Break Away

Customer review rating 4.3/5

Anonymous Families - 24/11/2020 Confirmed reviews ALL

It was nice to get away to the Blue Mountains. The Resort is well located close to all sight seeing loactions.

Dear George A., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our Food & Beverage team has looked in to the QR code and fixed the issue. I have also shared your feedback with our Housekeeping Manager to ensure prompt delivery of amenities next time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ninan Mathew Front Office Manager

Great and relaxing stay

Customer review rating 4.3/5

Amy Families - 24/11/2020 Confirmed reviews ALL

- Feeling very honoured as an Accor member with tailored services; - Super location and facilities all well equipped.

Dear Yixin C., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ninan Mathew Front Office Manager

Great food

Customer review rating 4.3/5

Jeffrey S. Families - 23/11/2020 Confirmed reviews ALL

was a nice time away i know because of covid things are different but we were not aware everything needed to be pre booked would have be better if it was on your website about all the prebookings before we arrived at 3pm on Saturday arvo

Dear Jeffrey S., Thank you for taking the time to tell us about your experience at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Just with restaurant and spa you need to pre book specially during school holidays and weekends due to high demand. We are currently not even taking bookings of outside guests due to this. For all other facilities we are only taking bookings for the current day. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ninan Mathew Front Office Manager

quite surprised!

Customer review rating 4.3/5

Anonymous Couples - 23/11/2020 Confirmed reviews ALL

Hi, location is amazing, the experience from leura to the resort is part of the experience, staff very friendly, I'm a local so I know how amazing the area is. the breakfast is what destroyed the experience, you have set times due to covid and volume, but it took us 15 minutes to be seated to not get a drink for another 20 minutes after 3 requests. we effectively got part of the breakfast, we were rushed for your next bookings and left breakfast mid meal. there were no function based roles so was a tad chaotic.

Dear Andrew b., Thank you for taking the time to tell us about your experience at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that Food & Beverage Manager is look in to this and taking appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ninan Mathew Front Office Manager

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