Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

Customer review rating 4.3/5 16,761 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel
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+ 24 Services
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Nature's splendour on your doorstep

  • Heavenly gardens

  • Award-winning KidsZone

  • Adjacent to Leura Golf Course

  • 15 flexible conference and event spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • SYDNEY KINGSFORDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • GolfPaying
  • Outdoor tennis court (Nearby)
  • Outdoor sports
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 23 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

1 Sublime Point Road
2780
leura
australia

Tel: +61247850000

Fax: (+61)2/47850001

Check-in from 15h00

Check out up to 11h00

  • By plane

    SYDNEY KINGSFORD At 111km / 68.98 miles - Shuttle paying

  • By train

    LEURA TRAIN STATION At 3km / 1.86 miles

GPS :-33.721863, 150.350239

Our accommodations

Elegantly appointed and stylish, guest rooms at Fairmont Resort Blue Mountains provide the perfect retreat within this peaceful setting. Recently refurbished, each guest room and suite is spacious, comfortable and contemporary, featuring views over the Ja mison Valley, the Blue Mountains National Park, Leura Golf Course and the hotel's gardens and walkways. Guests staying at this superb Blue Mountains hotel can enjoy a range of in-room facilities, including a minibar, WIFI access, an LCD TV and ensuite.

STANDARD ROOM, 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Bed, Garden or Valley Views

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: Garden side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 2 Queen Beds, Garden Views

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Bed, Courtyard

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE ROOM, 1 King bed, Spa Bath

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

EUCALYPT GRILL

Type of cuisine: Gourmet

With a food philosophy centred around providing simplistic, warm and comforting food with fresh and authentic tastes of the Blue Mountains region and beyond. Experience modern dining and our signature cocktails designed by our inhouse mixologist.

Menu (PDF)

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JAMISON'S RESTAURANT

Type of cuisine: Bistro

Start your day with a gourmet morning in Jamison's Restaurant with an a-la-carte breakfast. Breakfast is available daily with seatings available at 07:00, 08:15 or 09:30am.

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EMBERS RESTAURANT

Type of cuisine: Regional

Experience a taste of Blue Mountains flavours with our casual dining menu. Enjoy a meal by the iconic stone fireplace for lunch or dinner. Soak in the rich mountain atmosphere created by the fireplace set to a backdrop of Jamison Valley views.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUBLIME LOUNGE

Non contractual photo

The perfect venue to indulge in our delectable High Tea or enjoy a glass of fine Australian wine whilst immersing yourself in the panoramic views of the resort grounds. Taste our unique Sydney Brewery beer whilst grazing in front of the dual fireplace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 576

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 520 people

Find out more

Our guest reviews for
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

16,761 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,068 reviews

Beautiful grounds, Great getaway

Customer review rating 4.3/5

Vivian M. Couples - 08/08/2020 Confirmed reviews ALL

Great location beautiful grounds and staff were friendly and helpful.

Idyllic getaway

Customer review rating 4.3/5

Phil Families - 08/08/2020 Confirmed reviews ALL

Great facility with very attentive and friendly staff.

Customer review rating 4.3/5

David D. Friends - 08/08/2020 Confirmed reviews ALL

As always the staff are friendly and helpful. Michael the concierge was so welcoming and Jason at the front desk to mention a few

Dear Steven, Thank you for taking the time to provide feedback on your recent stay with us in the beautiful Blue Mountains. We are so pleased to have played a part in making your time here so enjoyable and especially appreciate your comments on our staff service and for taking the time to personally name Michael & Jason as exemplary members of our team. Your kind comments have been shared directly with them as well as with their peers- it means so much, thank you. We are lucky to have a truly passionate team who love what they do and this seems to shine through. We look forward to warmly welcoming you back to the resort and sublime Blue Mountains again in the near future. Sincerely, Ninan Mathew Front Office Manager

Overall good but affected by Covid regulations

Customer review rating 4.3/5

Belinda L. Families - 08/08/2020 Confirmed reviews ALL

Generally enjoyable and staff were largely great. Would have appreciated better info at check in about experiences available for kids as we missed out on booking pony rides and almost missed the cinema. Also food was a problem. Eating room service from takeaway containers when the restaurants were fully booked was a joyless experience:((

Overpriced and disappointing

Customer review rating 4.3/5

Josh Couples - 08/08/2020 Confirmed reviews ALL

- service from staff was great, and the bottle of wine was appreciated in recognition of the event that we were celebrating whilst staying at the resort. - Room was outdated, however comfortable. - Not having free high-speed wifi in 2020 in a hotel that charges >$400 per night is not on, this needs to be addressed. - The checkout experience really left a poor taste in our mouths about the resort. Rolling in two mandatory donations to a charitable foundation that is managed by the owner of the resort is wrong regardless of the amount. Any donations should be VOLUNTARY not included in the total of a bill for your stay, and if you do intend to get people to donate to a foundation voluntarily then provide some information about what the foundation has actually done for the community and not just a line item in the bill. I have done research on the foundation and understand it is managed by the owner of the resort, which in my opinion combined with the above makes me feel like you are intentionally deceiving guests into donating as a result. Additionally, charging a credit card surcharge when you deal in such large transactions is also a poor practice, just build the cost into your rates and don't surprise people once they get their statement. You're supposed to be a luxury resort, not the ibis. Because of the reasons above, I will actively dissuading friends and colleagues from visiting your resort in the future.

Customer review rating 4.3/5

Anonymous Friends - 08/08/2020 Confirmed reviews ALL

I find it completely odd that you would engage with a customer feedback form. The establishment is so dated and the decor of the entire Hotel was old and unmaintained. In terms of improvement anything would be...

Pleasant staff

Customer review rating 4.3/5

Julie Couples - 08/08/2020 Confirmed reviews ALL

On a positive note breakfast was nice and staff we all pleasant enough especially the concierge. Bed felt like an old spring mattress from the 60's and was terribly uncomfortable, woke numerous times with sore back and even to sit in chair however that was no better. Dinner in the restaurant was overcooked and overpriced. Facility is tired and in need of refurb. First appearance driving in the premises looks nice however a look out the window of our room showed a lack of maintenance. We had a 2 night breakfast inclusive package through luxury escapes and only stayed the 1 night. Anything but luxury so disappointed.

Clean rooms, Updated outdoor activities/landscaping

Customer review rating 4.3/5

Tim E. Families - 08/08/2020 Confirmed reviews ALL

Had a quick mid week stay. Always a good experience at the Fairmont. Clean rooms, knowledgeable staff. Nothing was a problem and all requests were catered for. Limited dining menu, but I'm sure you will not leave hungry. Thanks and c u guys soon again. Cheers.

Great view and friendly staff - but a few disappointments.

Customer review rating 4.3/5

Stephen D. Couples - 08/08/2020 Confirmed reviews ALL

We really appreciated the lovely, welcoming staff during our stay for two nights (5-6/8/20) - also the view of the mountains from our third floor room (no 334) was beautiful. But at $279 per night, we thought the room was overpriced. We could hear lots of doors opening and closing and people talking in the corridor. The bathroom was very small with a tiny bath, and the exhaust vent didn't work which meant the mirror misted up so you had to wipe it constantly, with everything inside the bathroom wet with condensation. Insulation wasn't the best with no double glazing with cold air easily entering through the windows frames. Staff were friendly as noted - but two requests for room service were not responded to. First, we requested housekeeping around 10.30am on the first morning (6/8) but arriving back that day around 4pm, we noted nothing had been done. We rang reception and reported this, saying it was too late to worry about - but requesting instead an extra doona, sheets and pillows. Later that night around 10.00pm, there was again no response so I rang again. The young lady on reception was surprised and apologised, deciding to deliver us the linen herself. I can only assume weekday understaffing was an issue. We also thought that in today's hi-tech world, a large, reputable hotel charging high-end tariffs should be offering free internet, rather than $10 or $20 for 24 hours only at a time. By comparison, in February this year we stayed at the Sofitel in Noosa Dua, Bali for three nights and internet was as you would expect - complimentary; something we didn't have to worry about, the way it should be for everyone. We are big fans of Netflix and in my view hotels should consider making this available too. In any case, I was interested to see that the TV had an option for 'screen-mirroring'. For this to work, our laptop and the TV needed to be on the same network and to be connected. Although this seemed simple enough, and I downloaded a 'Miracast' app for both my laptop and mobile, the TV's ID would not appear on on either device in order for a connection to be made. We just watched Netflix on the laptop in the end rather than seek technical support from reception. We have no wish to sound unappreciative but without exaggerating the matter, I believe it is ultimately of value for a hotel to receive honest feedback. I hope the Fairmont can take this on board in a positive way.

Should’ve waited

Customer review rating 4.3/5

James Couples - 07/08/2020 Confirmed reviews ALL

Originally booked in during March but rescheduled for June given the lockdown. A week before our stay was called and told that the hotel wasn’t open during the week so we had to reshecdule. Got a room upgrade but still lost out as myself and my partner had already booked in leave for work. We were told that things “should” be up and running by then but we would be informed if that was not the case. Prior to attending in August called up to book dinner at Embers. Our booking was taken but we were told that we wouldn’t actually be dining at Embers, just wherever they could fit us. Also told that the Embers menu was not available. Every restaurant was running off the same menu for “hygiene reasons”. Didn’t really understand how that made sense but hey, strange times, right? We were also told at this point that all spa and sauna services were closed. Pool and gym were running on a strict booking system. Would’ve really appreciated being told this was the case prior to the day before attending a resort/spa, because that’s kind of the point of going. Upon check in, staff couldn’t find our dinner booking, but that’s okay because we organised to go to a restaurant in town that had an actual menu. The room itself smelt like wet towels and had fingerprint smudges all over the thermostat, not comforting in an environment where cleanliness is being considered a high priority. Tried calling reception/concierge for a period of 90 minutes with no answer. Wanted to find out what taxi company I should be calling in order to get a lift into the town centre. Eventually got on to a taxi company and got a taxi. On our way out I spoke to reception and explained the situation, they were unable to offer any explanation as to why the phones weren’t being answered. They did however offer to call a taxi (which was irrelevant because I had just finished explaining that I had organised one, it’s almost like they weren’t listening to a word I had said). That evening room service answered in a flash, by someone identifying as being on reception (this is relevant shortly). The next morning we waited for our breakfast to turn up. Calling reception and concierge again did nothing, no answer. Called room service that was answered immediately by someone again identifying as being from hotel reception. I again asked about the problem with the phones and was given the brush off (we’ve had a busy morning). Our breakfast arrived shortly after (30 minutes late). Borderline cold. Bacon well over cooked. Even considering the current restrictions due to the pandemic, this was an entirely underwhelming experience. Staff on checkout seemed completely disinterested, this is the only time I can recall not being asked how my stay was when leaving a hotel. I’m sorry for the overwhelming negativity in this review, but in struggling to find something positive to say. The little train set was kind of cool, I guess?

Dear James, Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. I am sorry if some aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Next time we will strive for higher scores. At the Fairmont Resort, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the areas marked down to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ninan Mathew Front Office Manager

beautiful building, loved having our dog with us excellent statt

Customer review rating 4.3/5

Anonymous Friends - 07/08/2020 Confirmed reviews ALL

was disappointed. Wednesday night we booked for dinner at the golf club (booked at hotel reception) arrived for our booking to find place not open. Went back to reception and was told will be opening shortly, 6.00pm. Went back still not open, returned again to reception and was told not opening that night. We were very unhappy, but the very nice receptionist booked us in at the hotel restaurant for our dinner.

Dear Anne C., Thank you for taking the time to tell us about your experience at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ninan Mathew Front Office Manager

Extremely dissapointing

Customer review rating 4.3/5

Stuart G. Families - 07/08/2020 Confirmed reviews ALL

When we booked it was with amazing reviews and we were so excited. Upon entering our room, that went out of the window fast! A tired old room with multi marks inside the closet and general feeling of being run down. Then, the bathroom, the shower spat out a bit of water, but please clean the shower head. The bath tap, well half of the water didnt go in and rolled around the sides!! Then lets get to dinner in the room. Order 2 pizzas and 2 nuggets and chips. Nuggets came fine but the 2 pizzas were completely wrong. When I called back, Simon was incredible rude and seemed to not get that they were wrong. I went to reception and finally Sam (who was lovely) tried to sort, but again it came up wrong. The whole experience left a sour taste in our mouths and we wont be returning! And to charge what you did seems an outrage. Poor all round.

Dear Stuart, Thank you for taking the time to provide feedback on your recent stay with us. We were disappointed in reading that your experience did not meet expectations regarding staff service and apologise for this - never our want or intention to have any one of our valued guests leaving feeling anything other than 100% satisfied. Staff training and development is our number one priority and an area that receives much time, effort and company resources. As a result of this focus, we usually receive accolades from our guests for the warm, friendly and professional service consistently found throughout the resort. It is very disappointing to us that this was not reflected in your case and we assure you it is certainly a rarity and once again apologise. Thank you once again for your feedback and we hope to hear from you soon. Sincerely, Ninan Mathew Front Office Manager

great staff, lovely room

Customer review rating 4.3/5

Susan C. Couples - 07/08/2020 Confirmed reviews ALL

very well managed during covid 19 conditions, lovely room, good food

Dear Susan c., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff during these challenging times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ninan Mathew Front Office Manager

Lovely short break with pet friendly room

Customer review rating 4.3/5

Toula Families - 06/08/2020 Confirmed reviews ALL

Having experienced this busy hotel pre Covid, the precautions have been put in place. Always enjoy visiting. We had drinks at the bar and the staff member was very nice and knowledgeable. We booked the pet friendly room and our labrador thoroughly enjoyed his stay. The grounds are beautiful and breathtaking. The area is so well maintained. The food is great too, we ordered in room service.

Dear Panagiota K., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff during these challenging times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ninan Mathew Front Office Manager

Great stay

Customer review rating 4.3/5

Anonymous Couples - 05/08/2020 Confirmed reviews ALL

Enjoyed the stay very much. Very comfortable, felt safe with all the COVID precautions in place.

Dear James M., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ninan Mathew Front Office Manager

Emenities

Customer review rating 4.3/5

Jose A. Families - 05/08/2020 Confirmed reviews ALL

The spa is closed from sunday to tuesday. No one informed us and thats the mail reason we went. We woukd have booked forndidferenr dates if we had known. Everything else was great given the circumstances

Dear Jose A., Thank you for taking the time to tell us about your experience at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Just for future could you please make advance bookings in spa and restaurants just to avoid any disappointments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ninan Mathew Front Office Manager

Not at the same standard as previous visits

Customer review rating 4.3/5

Trevor W. Couples - 05/08/2020 Confirmed reviews ALL

We have stayed at the hotel multiple times and surprisingly this time was quite disappointing. - There were problems with check-in (checked in by somebody who apparently does not usually look after check-in). - The staff did not acknowledge that I was an Accor Plus member like previous trips, where welcome drink vouchers were provided and staff repeatedly said 'thank you for your loyalty', etc. - Incorrect information (about breakfast) was provided by the person who wore an IT Technician badge when we checked. - The room was unusually hot (in winter) and the temperature control did not seem to work. I must say that a couple of staff members were great while dining at the hotel (Lauren was one I believe). We really enjoy visiting the hotel and were hoping to visit again soon. However we are unsure if we should visit again after this experience.

Dear Trevor, Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. I am sorry if some aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Next time we will strive for higher scores. At the Fairmont Resort, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the areas marked down to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ninan Mathew Front Office Manager

staff were very helpful whole experience was great, facilities wonderful

Customer review rating 4.3/5

Wayne H. Families - 05/08/2020 Confirmed reviews ALL

The resort was beautifully set out with every thing you need for a lovely stay. Staff helpful . Location amazing, food great too.

Dear Wayne h., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ninan Mathew Front Office Manager
Customer review rating 4.3/5

Lucas Couples - 05/08/2020 Confirmed reviews ALL

Everything was perfect until we had to pay full price for breakfast as an Accor member after being told we would get half price the day before

Dear Lucas B., Thank you for taking the time to tell us about your experience at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The reason we do not have members discount on breakfast is because it is on discounted rate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ninan Mathew Front Office Manager

Great Stay!

Customer review rating 4.3/5

Cathy P. Families - 05/08/2020 Confirmed reviews ALL

We recently stayed for a midweek staycation during COVID to say the staff were accomodating is an understatement- they went above and beyond to make our stay a pleasant one- thankyou!

Dear Caterina P., We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff during these challenging times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ninan Mathew Front Office Manager

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