Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

Information message

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

Customer review rating (ALL Rating) 4.1/5 3,150 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

1 Sublime Point Road
2780 LEURA
Australia

  • By plane

    SYDNEY KINGSFORD At 111km / 68.98 miles - Shuttle paying

  • By train

    LEURA TRAIN STATION At 3km / 1.86 miles

GPS:-33.721863, 150.350239

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Elegantly appointed and stylish, guest rooms at Fairmont Resort Blue Mountains provide the perfect retreat within this peaceful setting. Recently refurbished, each guest room and suite is spacious, comfortable and contemporary, featuring views over the Ja mison Valley, the Blue Mountains National Park, Leura Golf Course and the hotel's gardens and walkways. Guests staying at this superb Blue Mountains hotel can enjoy a range of in-room facilities, including a minibar, WIFI access, an LCD TV and ensuite.

Our guest reviews

Our guest reviews for
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,150 reviews

TripAdvisor Rating  4.0/5  3,255 reviews

great location , friendly staff

Customer review rating 4.0/5

Russell B. Couples - Confirmed reviews ALL

great experience , disapointed that we could not get netflix or stream our movies

Great location cosy

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We had a wonderful weekend and were looked after by wonderful staff. The only thing we really missed was the buffet in The Jamison room. We tried the other two restaurants and they were fine, but we all, especially the kids missed the buffet. We especially missed the seafood buffet.

comfortable

Customer review rating 5.0/5

Udit S. Families - Confirmed reviews ALL

relaxing

Poorly managed

Customer review rating 1.5/5

Karen Couples - Confirmed reviews ALL

Dissatisfied told to eat in room no restaurant bookings and nowhere to sit in walk in bar, way overbooked full of conferences not enough staff

Room comfortable, dining room was excellent

Customer review rating 4.0/5

L J. Couples - Confirmed reviews ALL

We enjoyed the relaxing ambiance and location. Staff very friendly.

Lots to do, friendly staff, great location.

Customer review rating 4.0/5

Paul V. Families - Confirmed reviews ALL

Great time with the family.

Amazing hotel and amenities, staff a let down.

Customer review rating 4.0/5

Scott Families - Confirmed reviews ALL

Excellent amenities, kids, wife and i loved it all, the staff at the cafe and Italian restaurant downstairs where the only let down. They seemed like I was putting them out to take an order and took a long time to even acknowledge me at the cafe. Will be back because of the amazing hotel but staff could be better

Beautiful location ‘ mountain experience

Customer review rating 4.5/5

Wendy S. P. S. Couples - Confirmed reviews ALL

We were welcomed on arrival , and with our daughter informing them it was our anniversary’ we had champagne and chocolates welcoming us in our room , cheese and biscuits and more champagne at dinner Embers has very good food , the cafe bar was great for a drink and snack , unfortunately the whiskey bar was closed as we were there Sunday to Wednesday and the tri jet shop was closed to , But as I asked about this they opened the shop for what I needed and were happy to show us the Whiskey bar , we also played golf over two days as day one was very foggy , our stay was very memorable highly recommended

Well located; comfortable room

Customer review rating 4.0/5

Robert J. Couples - Confirmed reviews ALL

Absence of tea bags in room for personal refreshment - obviously not replenished in the room after previous occupants. Shower screen in bathroom constantly dripping water on floor - needs something to stop the screen swinging outside of the edge of the bath. Have experienced better facilities for $ value.

Great family holiday

Customer review rating 4.0/5

C A. S. Families - Confirmed reviews ALL

We had a wonderful time on our family weekend trip to the Fairmont Resort. Our kids loved all the activities available and made sure they did them all! The pools, arcades, play centre, mazes, cinema, train ride, gardens, fish tank were all a hit with our 5 and 9 year old boys. Having so many activities available also made it feel like a relaxing holiday for us. The room we stayed in was lovely and had everything we needed. All interactions with staff members were warm and friendly. Special mention to the very funny and professional concierge train driver. I loved the shop in the lobby and grabbed a few things. The location of the resort is great within close distance to bush walks, look outs and Leura. The extensive grounds are beautiful. So good to have space! We have stayed at the Fairmont a few times before and on this visit we could really see the upgrading, training and developments being made. The few areas that are still under construction will add more value once they are done. We had one maintenance issue with the shower on arrival that was fixed in a very short period of time. Room service was efficient too. The buffet breakfast with stunning views was great and a novelty for our kids. The Sublime cafe was lovely for a light meal, drink or snack in the lobby or the cafe seating. So good to have that option. The only downside for us of the weekend was dinner at the new Italian restaurant. The atmosphere, setting, service and food were all disappointing. The location is drab, badly decorated, and feels like a bunker. The service was slow, absent, uninformed and basic. The food was really disappointing. The garlic bread had no garlic on it, the kids pizza was bland and went uneaten, the simple kids pasta was a huge oily serving and the carbonara was inedible. We left quickly. There is so much potential to make that space a fun, family focussed Italian restaurant with amazing meals, great staff and a lovely atmosphere. To have a really good alternative for families from the fine dining option at Embers would be ideal. We will be back to the resort! We will just give the food a miss.

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Really nice get away, clean and tidy. Disappointed with not having 24hr food available.

Pleasant Stay

Customer review rating 5.0/5

Nathan Business - Confirmed reviews ALL

Very nice hotel, friendly staff, good food/drinks.

Dear Nathan, We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rory Douglas Director of Guest Experience

Great for family getaway

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very Enjoyable, great range of facilities to keep everyone entertained. Helpful and friendly staff.

Dear Joseph, We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. It was great to see you enjoyed the wide range of facilities on offer and that the team looked after you so well. Thank you again for sharing your experience, and we hope to see you back with us again very soon. Sincerely, Rory Douglas Director of Guest Experience

Wonderful stay !

Customer review rating 5.0/5

Richard W. Couples - Confirmed reviews ALL

It’s was fabulous room service! I got your special Birthday cake & bottle wine , it’s really very very nice ! Certainly go back it soon ! Very very Happy with Accor Hotels !

Dear Richard,, We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We're very glad we got to host you for your birthday celebrations, and that you enjoyed your birthday amenity. Thank you again for sharing your experience, hopefully we see you back again very soon. Sincerely, Rory Douglas Director of Guest Experience

It could be better

Customer review rating 2.5/5

Luis Families - Confirmed reviews ALL

I've asked for an extra blanket 3 times but nothing happened. The rest was all good, breakfast is extremely good!

Dear Luis, Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. I am sorry if some aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. I will be following up with our Reception team as to why your request was not actioned, this is a lapse on our part and I am terribly sorry for the inconvenience caused. I am glad however that there were some highlights such as our breakfast offering that you did get to enjoy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rory Douglas Director of Guest Experience

Wonderful staff and terrific location

Customer review rating 5.0/5

Janene E. Couples - Confirmed reviews ALL

Staff were so friendly and helpful, our room was wonderful and the stay a happy one.

Well located and relaxing stay

Customer review rating 4.5/5

Dave P. -. Couples - Confirmed reviews ALL

We have used the resort before and being a gold member appreciate the extras affords to us.

Very clean

Customer review rating 4.0/5

Francis L. Couples - Confirmed reviews ALL

Overall is good except breakfast which was not better than Novotel and no spa because of renovation. I would cancel/change dates if I knew it earlier.

Dissatisfied

TripAdvisor rating 3.0/5

coops382022 TripAdvisor review

Very disappointed on check in asked for early check in as my wife has a disability and needed to rest but had to wait 3 hours then forgot my membership bonuses and weren’t very helpful at all , I am always very happy and never complain but didn’t enjoy our experience

Dear coops382022, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We appreciate your loyalty to Accor Hotels and apologise that you were not recognised. Warm regards,

Just perfect!

TripAdvisor rating 5.0/5

jmorton08 TripAdvisor review

My friend and I stayed here for our joint birthdays. We upgraded to a deluxe balcony room overlooking the valley. From arrival, the whole place was stunning. I grew up in the blue Mtns and had no idea of how stunning this place was. The big, open windows as you walked in letting stunning light in and framing the scenery behind.. The rooms which matched the country feel but without feeling outdated. The vast array of facilities including spa, sauna in the beautiful area again framing the outside scenery were amazing. There is so much for kids to do. One thing though is the arcade section still charge which adds up quickly if you have already paid for a hefty room fee (totally worth that though). There are many options for food. Our downside was that many were closed and we planned to just get a light dinner at the whisky bar for our only night there and go nuts for brekky, but it had closed for a private function and as we hadn't booked ahead, our options were limited to th golf course bistro or the lounger near the entrance. We end dup choosing the latter. The chips were amazing!! But actual meals were quite dry and bland. The staff were obviously pushed as they had 2 staff serving the entire area including servicing the function downstairs. But they were lovely and friendly and apologised for the waits etc. the breakfast buffet was really nice with alot of options and the view to looking outside, albeit terrible weather was stunning. One thing that would be great though is an undercover walkway from the bottom parking up. The parking capacity is not great and you end up having to park down the driveway and when it was a bucketing down rain and we had parcels from our shopping, to was a dangerous trek in low visibility and slippery conditions top the hill in the rain. If there was a quick entrance available down that end, we certainly didn't see it highlighted or any signage etc. The whole resort felt homely, picturesque, warm, inviting, friendly and like living in a little corner of luxury. My only regret is not staying longer.. I will be back.

Hi jmorton80, Thank you so much for the amazing review! It was so heartening to read through the account of your stay and wee how much you enjoyed your time with us. We do enjoy some of the most picturesque views from the resort in this part of the stunning Blue Mountains, and I'm glad this was a highlight for you. We also pride ourselves on what have on offer for the whole family, so also great to see how much you enjoyed this during your trip. I am sorry that the restaurants were so busy during your time with us. We are working on how best to manage these busy periods so that guests can consistently enjoy the wide variety of cuisine and venues on offer. Thanks again for the amazing review, we look forward to seeing you back with us soon. Cheers, Rory Douglas Director of Guest Experience

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in LEURA