Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 5,027 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  5,027 reviews

TripAdvisor Rating  3.9/5  3,451 reviews

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TripAdvisor rating 1.0/5

KT M Families - TripAdvisor review

Customer review rating 3.0/5

Kristin L. Families - Confirmed reviews ALL

Dear Mr L. Thank you for taking the time to tell us about your experience at the Fairmont Resort Blue Mountains and pleased to read that kids had fun. We are very sorry that your dining experience at the Embers Restaurant did not meet expectations. please allow me to express our sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address these issues and have passed on to our Restaurant Manager. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Guest Relations Team

Customer review rating 5.0/5

Rebecca T. Families - Confirmed reviews ALL

Dear Rebecca, Thank you for your wonderful feedback regarding your recent stay at Fairmont Resort Blue Mountains. We are delighted to hear that you enjoyed the variety of amenities we offer and found our staff to be friendly and accommodating. It is our aim to create a memorable experience for our guests, and we are thrilled that you appreciated the beautiful surroundings and great location. Kind Regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Skye R. Families - Confirmed reviews ALL

Dear R., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our reception and in-room dining services to be brilliant and fast. However, we regret to learn about the issues you encountered during your stay. We appreciate your suggestion regarding hand sanitizers at the breakfast buffet and will certainly look into implementing this to ensure a more hygienic experience for all our guests. We sincerely apologize for the inconvenience you experienced with the extra chair request. It is unacceptable that you had to wait so long and ultimately eat your meal on the bed. This is not the level of service we strive to provide, especially in a room of this caliber. We will address this issue with our team to prevent such occurrences in the future. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a more seamless and enjoyable experience. Warm Regards, Guest Relations.

Customer review rating 4.5/5

Nadia W. Couples - Confirmed reviews ALL

Dear Nadia, Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed our breakfast and found our facilities accommodating for all ages. It is delightful to know that you appreciated the lovely views and had a pleasant dinner at Embers, enhanced by the piano music. At Fairmont we all are dedicated to deliver exceptional service. It brings us great joy to hear that we were able to meet your expectations! We look forward to welcoming you back for another exceptional stay. Warm Regards, Guest Services

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Other web-users rate our hotel

  • 1,484 reviews 8.3/10 Location
  • 2,807 reviews 6.1/10 Room
  • 2,967 reviews 7.7/10 Service
  • 29 reviews 4.4/10 WiFi
  • 1,667 reviews 5.2/10 Food
  • 1,015 reviews 5.7/10 Comfort
  • 835 reviews 3.8/10 Cleanliness
  • 730 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.