The weather was excellent for our recent stay at the Fairmont. The hotel was fine although check in was very slow with only one staff member on the desk for most of the time we waited. We were very disappointed that we could not dine at the hotel dining room despite our friends trying to reserve a space for us prior to our arrival. We have never experienced this at any Accor hotel in the past and as Gold members we have stayed at many. We dined in a restaurant in Leura . As usual staff were very friendly and efficient. The room was very good.

Overall we had a lovely time, the grounds are great for small children and the room was comfortable and clean. Well located as well, near lots of the main attractions. Bit disappointed though that we weren’t able to use our Stay NSW voucher (simply because I forgot to scan it at the time I checked in). Apparently because the books were finalised for the day there was no way to accept the voucher.

GOOD: We enjoyed our room , the buffet breakfast was very good. Our queries with reception was well handled. AVERAGE: On the phone to the Resort a couple of days prior to staying we asked for a TWIN SHARE bed arrangement. This communication did not get through as we were given our keys and upon entering we saw it was a King bed. We were told this bed could not be separated so we had to move to another room on another floor. Although this was achieved within half an hour we had to wait for the staff in our new room to separate the beds before we could settle in.

We had a two night Luxury Escape Holiday package. From the first time we saw a staff member, they went out of their way to be helpful, courteous and extremely professional.

We always enjoy your time at the Fairmont at Leura. Great facilities, excellent food, lots of fun things to do for the kids. The rooms though need a bit of updating though. Its looking a bit dated but still nevertheless quite comfortable. However the shower head in our room didn't stay up and kept dropping down no matter how hard you tighten it. I have noticed they also don't give our free bottles of water like they use to. Fairmont blue mountains is a very nice place but could be excellent with a bit more investment in the rooms

I paid close to $400 for 1 night was not up to scratch

The stay was great except we were given the room on Level 2 and next to the entrance to the kids area which was quite noisy. Overall the room was amazing and breakfast was exceptional. It will be better next time for Couple booking not to be placed on level 2.

My husband and myself had a lovely stay at The Fairmont. From the moment we arrived we were impressed with the staff and our lovely room. We had dinner at Embers Restaurant which had a great menu and the food was excellent. The buffet breakfast had a lot of variety.

Great reception staff. Hotel is well-located and staff are friendly. The hotel is a little tired-looking and hotel buffet breakfast has standard offerings. Some of the breakfast offerings could be improved (waffles were rock-hard and no maple syrup available). Overall, would return.

We were extremely happy with the care and service provided to us. The staff in all your facilities were friendly and very professional .

Excellent stay with good rooms and amenities, food option is slightly limited, but Leura and Katoomba shopping centre are not far away. Pool, SPA and Kids zone are great. Pool water seems much clear compare to our last stay.

Have been to this hotel on many occasions and it always a relaxing experience. The staff are lovely, helpful and friendly. When I asked for an upgrade the manager Josh accommodated my request with no extra payment necessary. It was so nice to come back here after COVID. A home away from home with a breakfast that satisfies you all day long till dinner. The Fairmont Resort and Spa Blue Mountains never disappoints!!!

great experience , disapointed that we could not get netflix or stream our movies

We had a wonderful weekend and were looked after by wonderful staff. The only thing we really missed was the buffet in The Jamison room. We tried the other two restaurants and they were fine, but we all, especially the kids missed the buffet. We especially missed the seafood buffet.

Very disappointed on check in asked for early check in as my wife has a disability and needed to rest but had to wait 3 hours then forgot my membership bonuses and weren’t very helpful at all , I am always very happy and never complain but didn’t enjoy our experience