Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,541 reviews

Fairmont Resort Blue Mountains - MGallery Collection - Image 1
Fairmont Resort Blue Mountains - MGallery Collection - Image 2
Fairmont Resort Blue Mountains - MGallery Collection - Image 3
Fairmont Resort Blue Mountains - MGallery Collection - Image 4

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  4,541 reviews

Customer review rating 4.5/5

Jack M. Families - Confirmed reviews ALL

A great place to stay, located close to Katoomba, love the open 🔥 ,plus breakfast was good and the staff at the reception was helpful ( the guy i catch his name).

Dear Jack, Thank you for your kind words regarding your recent stay. We are pleased to hear that you enjoyed the unique atmosphere of our building, the breakfast, and the helpfulness of our reception staff. Your feedback is greatly appreciated and motivates us to continue providing exceptional experiences. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Janjira D. Couples - Confirmed reviews ALL

Friendly staff , lovely food and good view of blue mountain .

Dear Janjira, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our family-friendly atmosphere, the stunning views of the Blue Mountains, and the service provided by our team. We look forward to welcoming you back in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 1.5/5

Aleksandr G. Couples - Confirmed reviews ALL

The first allocated room had LOUD noises coming from next door neighbour. Call to reception did not resolve the situation. Alternative room was offered but this one had loud noises coming from water pipes, when occupants next door were using shower/bathroom. All was mentioned to the reception during checkout - the girl just smiled in response. She probably had heard this before...

Dear Aleksandr G., Thank you for your feedback regarding your recent stay with us. We regret to hear that you encountered disturbances during your visit and that our reception team did not meet your expectations in addressing your concerns. We strive to provide a peaceful environment for all our guests, and your experience does not reflect our usual standards. Your comments will be reviewed with our team to enhance our service and guest experience. We appreciate your insights and hope you will consider giving us another opportunity to serve you better in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.0/5

Karyn V. N. Couples - Confirmed reviews ALL

I think the service in the Embers restaurant could be a bit more polished, to give a higher level experience (for the prices that are being charged). Food was nice though. We were a little disappointed we didn't get an acknowledgement of our ACCOR status in our room when we arrived. It is actually the 1st time at any Accor Hotel that we have stayed in over the years, that we did NOT receive a little something in our room when we arrived. Was also not able to have an upgrade, even though I know upgraded rooms were available. We were told that you never do an upgrade at that level.

Dear Karyn V. N., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Resort Blue Mountains. We appreciate your comments about the service in Embers restaurant, and we will certainly review this with our team to enhance the dining experience for our guests. We are disappointed to learn that your ACCOR status was not acknowledged upon your arrival. We strive to provide a warm welcome to all our valued guests, and we regret that this was not your experience. Regarding room upgrades, our policy can vary depending on availability and specific circumstances, but we understand your concerns and will use your feedback to reassess our communication on such matters. We hope to have the opportunity to welcome you back in the future for a more satisfying stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Amanda D. Couples - Confirmed reviews ALL

Clean, comfortable room with balcony, staff fantastic, grounds beautiful & spa massage outstanding.

Dear Amanda, Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you enjoyed the cleanliness and comfort of your room, as well as the beautiful grounds and outstanding spa services. Your compliments to our staff assisting with your booking are very appreciated, and we will be sure to pass your positive feedback onwards. Thank you again for staying with us and we hope to have the opportunity to welcome you back again soon! Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,408 reviews 8.2/10 Location
  • 2,713 reviews 5.8/10 Room
  • 2,809 reviews 7.5/10 Service
  • 24 reviews 3.6/10 WiFi
  • 1,558 reviews 4.9/10 Food
  • 1,008 reviews 5.6/10 Comfort
  • 894 reviews 3.3/10 Cleanliness
  • 686 reviews 6.6/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Leura