Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

Customer review rating 4.3/5 18,272 reviews

ALLSAFE approved hotel

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Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel
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+ 24 Services

Hotel extras

  • Nature's splendour on your doorstep

  • Heavenly gardens

  • Award-winning KidsZone

  • Adjacent to Leura Golf Course

  • 15 flexible conference and event spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • SYDNEY KINGSFORDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • GolfPaying
  • Outdoor tennis court (nearby)
  • Outdoor sports
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 23 Meeting room(s)
  • Conventions hotel
Information message

Hotel location

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

1 Sublime Point Road
2780 leura
australia

Tel: +61247850000

Fax: (+61)2/47850001

Check-in from 15h00

Check out up to 11h00

  • By plane

    SYDNEY KINGSFORD At 111km / 68.98 miles - Shuttle paying

  • By train

    LEURA TRAIN STATION At 3km / 1.86 miles

GPS :-33.721863, 150.350239

Our accommodation(s)

Elegantly appointed and stylish, guest rooms at Fairmont Resort Blue Mountains provide the perfect retreat within this peaceful setting. Recently refurbished, each guest room and suite is spacious, comfortable and contemporary, featuring views over the Ja mison Valley, the Blue Mountains National Park, Leura Golf Course and the hotel's gardens and walkways. Guests staying at this superb Blue Mountains hotel can enjoy a range of in-room facilities, including a minibar, WIFI access, an LCD TV and ensuite.

STANDARD ROOM, 1 King Bed

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Bed, Garden or Valley Views

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Views: Garden View, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 2 Queen Beds, Garden Views

  • Max. number of persons: 4
  • Area: From 27 / 291 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Bed, Courtyard

  • Max. number of persons: 2
  • Area: From 35 / 377 sq ft
  • Views: Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 27 / 291 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE ROOM, 1 King bed, Spa Bath

  • Max. number of persons: 2
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

EUCALYPT GRILL

Type of cuisine: Gourmet

With a food philosophy centred around providing simplistic, warm and comforting food with fresh and authentic tastes of the Blue Mountains region and beyond. Experience modern dining and our signature cocktails designed by our inhouse mixologist.

Menu (PDF)

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

JAMISON'S RESTAURANT

Type of cuisine: Bistro

Start your day with a gourmet morning in Jamison's Restaurant with an a-la-carte breakfast. Breakfast is available daily with seatings available at 07:00, 08:15 or 09:30am.

Menu (PDF)

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EMBERS RESTAURANT

Type of cuisine: Regional

Experience a taste of Blue Mountains flavours with our casual dining menu. Enjoy a meal by the iconic stone fireplace for lunch or dinner. Soak in the rich mountain atmosphere created by the fireplace set to a backdrop of Jamison Valley views.

Menu (PDF) Cocktail menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUBLIME LOUNGE

Non contractual photo

The perfect venue to indulge in our delectable High Tea or enjoy a glass of fine Australian wine whilst immersing yourself in the panoramic views of the resort grounds. Taste our unique Sydney Brewery beer whilst grazing in front of the dual fireplace.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 576

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 520 people

Find out more

Our guest reviews for
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

18,272 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,177 reviews

Fantastic customer service from the Fairmont Resort

Customer review rating 4.5/5

Anthony W. Couples - 14/04/2021 Confirmed reviews ALL

From the disappointment of finding out our booking was cancelled by the Accor Booking System on the day of travel, we ended up having a fantastic stay at the Resort, thanks mostly to the brilliant staff at the resort, from the front desk to the concierge and the restaurant staff. A special mention for Ben at Reception who was very sympathetic to our experience and found us an excellent room during the busy Easter Weekend. However, we were alarmed that the Accor Booking System cancelled our booking without notifying us. We did end up losing Good Friday as there was no staff to assist us and resulting in hours spent on the phone to follow up. A three night stay ended up being only two days which was better than not going at all but it would have been nice to have the third day so we can enjoy the facilities at the resort. In light of this, we are considering the merit of being members of Accor, possibly not renewing next time. As mentioned before, the Hotel Staff was excellent but we are disappointed with the Accor Admin and systems at the back end.

Comfortable hotel and great location

Customer review rating 3.5/5

Grainne K. Couples - 14/04/2021 Confirmed reviews ALL

Room was lovely size and comfortable but we paid extra to have a room with a valley view but all we could see were big trees in front of balcony. Wind whistled through the doors at night. There were queues to get into dining room at breakfast and queues for all food. Staff were really lovely though and the temperature in the hotel was very comfortable. All of the food we had was really flavorsome and of good quality.

Bad smell throughout the hotel, damaged furniture, unfriendly staff

Customer review rating 1.5/5

Nicole Families - 14/04/2021 Confirmed reviews ALL

The children's play areas all smell like water leak or foul toilets.. the bar fridge in our room also had a really foul smell coming from it, we spoke with staff who offered to spray eucalyptus in it for us.. Our pull out some was so badly damaged and unusable.. bringing this to the attention of front desk I was told I would have to pay $60 to replace it with a roll away bed! House keeping very came so late the first night, I had called three times already asking as I needed to put my kids to bed, the second night was equally as late and we were informed we would not be receiving fresh towels as they were all out! Dinner was extremely uncomfortable, we arrived 2 minutes early the first night and were treated so rudely from the food manager Christian I believe his name is? This also occurred on the second night, this man did not smile once, made my family feel so uncomfortable, he was so rude I actually cried. We had such a horrible time we actually checked out hours early just to get out of there. I did however have ONE amazing experience and I want to thank Lindy from the food area for being such a wonderful kind hearted person, staff like her are hard to come by and I applaud her on her compassionate customer service skills.

Great Facilities

Customer review rating 3.5/5

Anonymous Families - 13/04/2021 Confirmed reviews ALL

Great Facilities, breakfast service was a nightmare. Didn't end up staying for breakfast service as were too many lines creating an unpleasant atmosphere with angry & frustrated people. Rooms need upgrading.

Where do we start

Customer review rating 1.0/5

Declan S. Couples - 13/04/2021 Confirmed reviews ALL

paid for a upgrade. Room next has no towels on arrival and was poorly cleaned. The next door room consisted of a lebanese family with 4 children, 6 persons in total (438). constant noise and this is what you get for a superior room + pay a premium for this upgrade. Breakfast, you have to que 20 minutes to get into the breakfast room and then have endure another 15 minutes waiting to be served food. I expect this is a covid measure and well done but the system in place enables no flow. have staff own certain stations, I watched staff taking client form the beginning to the end and it was a complete shambles to watch all the unhappy clients. In regards to a covid measure if this is your reason for not allowing people to handle spoons fpr food, why do you then allow them to serve themselves juice, coffee , swim together etc. The experience was a real let down.

Disappointing stay

Customer review rating 1.5/5

Paul Families - 12/04/2021 Confirmed reviews ALL

A disappointing stay over the Easter weekend. Insufficient staff meant a 45 minute wait in line for breakfast at Easter Sunday, it also meant rubbish was not cleaned from the night before in the billiards room. We only received 3 towels although we booked for and had 4 of us staying. On arrival we were not asked if we were ACCOR members, there was no advice on what we could do at the resort for the weekend or locally in the blue mountains. Overall very average.

Nice stay

Customer review rating 3.5/5

Adrian Families - 12/04/2021 Confirmed reviews ALL

Had a nice weekend with my family in the resort , this was my second stay at the property. On check-in was given the usual vouchers and glad to see the room was a category above the standard room I booked for. No welcome amenity in the room however, my sister who was in another booking received a bottle of wine in her room which was odd. we had two meals at the property , Dinner in embers was great with the portion sizes and meals above average. We opted a high tea the morning after, the service was a little slow with the tea and tea stands coming to the table more than an hour after we sat down..... It seems as though there are some staffing constraints (understandable due to publich holidays) Rooms were in better condition this stay which was great and the pool area was great to cool off in the afternoon.

Classic mountain retreat

Customer review rating 4.5/5

Claire P. Families - 12/04/2021 Confirmed reviews ALL

We have always loved staying at the Fairmont as a family. Even though our daughters are now older teens and young adults they still love the atmosphere and general layout of the resort. The resort was very busy during our stay and so there were a couple of glitches with room service but overall the staff are so lovely and accomodating and the resort remains such a warm and welcoming place that these were easily overlooked. We stayed in a family suite which was perfect for our family and the courtyard was a fantastic extra space (we had lovely clear weather). I liked that the master was now the room as you walk in. My only criticism about the room was that it lacked a comfy chair or lounge in the corner of the master room where there was clearly space to provide one extra relaxing space to read a book etc when the patio was too cold or wet to venture out to. The resort remains a place that all of our family love even as the kids get older and we will keep coming back to!

great Easter get away

Customer review rating 4.5/5

Angela C. Families - 12/04/2021 Confirmed reviews ALL

We loved the resort. There was plenty to do for the kids and staff were friendly and helpful. The indoor swimming pool gets a bit crowded though coz it was too cold to swim in the outdoor pool. If it is possible to get heating in the outdoor pool it would be perfect even in winter! It would also be good if there is stair access to all floors as it can take some time to wait for the lifts.

Very disappointing

Customer review rating 2.0/5

Anonymous Couples - 12/04/2021 Confirmed reviews ALL

Dinner reservations were bad, the golf club was not great and not very welcoming.

well located great golf course - resort was understaffed for rooms and breakfast

Customer review rating 3.0/5

Julie R. Couples - 12/04/2021 Confirmed reviews ALL

Staff were very polite but as I said - very understaffed - place was very crowed

Enjoyable stay despite busyness

Customer review rating 4.5/5

Trueblue01 Couples - 11/04/2021 Confirmed reviews ALL

With more people travelling locally during school holidays, the hotel appears to struggle in some ways catering at check ins and breakfasts. This was accentuated with the Christian convention at Easter weekend. We had to abandon breakfast plan and ate in Leura town instead. The queue was horrendously long from stairs to around the gift shop! Staff was still friendly and trying their hardest. Appreciate the consistent efforts on all our stay at the hotel.

Kids love the place!

Customer review rating 4.0/5

Wei Families - 11/04/2021 Confirmed reviews ALL

Kids just love the place. Other this these, the Kids love the activities and stay. Bedding mattress was great for the parents' aching body after the day but pillow was too soft for me.

Good location, unfortunate poor service.

Customer review rating 3.0/5

Olivia Families - 10/04/2021 Confirmed reviews ALL

We had a 3 night stay with my family. Our room was not serviced any of the days we were there as by the time they came to service the room at 5pm we had been out all day and we’re back in our room before going to dinner. We had to call two of the nights for fresh towels (one night we had to call twice because the towels had big arrived by 7.30pm). Also, Rubbish was not taken away. Pretty disappointing stay all round, hotel looking a bit tired all round. For the price it wasn’t well spent.

Great stay

Customer review rating 5.0/5

Swalsh Couples - 10/04/2021 Confirmed reviews ALL

We had a lovely time at the Fairmont, breakfast was good, our room was clean and tidy. House keeping was very late in the afternoon. The one thing that really was annoying is that there is no free WFI to guests who do not belong to their club. One of the first hotels I’ve stayed at with no free WFI. The pools were fabulous, nice and clean. We also had dinner there and the food was good We will stay again

Excellent Room

Customer review rating 4.0/5

Anonymous Couples - 10/04/2021 Confirmed reviews ALL

Loved the superior room and enjoyed sitting on balcony drinking complimentary wine as we celebrated our Wedding Anniversary. Great meal in the Embers Restaurant.

Not clean, missed order for dinner

Customer review rating 2.0/5

S Families - 09/04/2021 Confirmed reviews ALL

I feel the room is not clean, there is dust on the shelf, dirty fridge and hair on the bed. Also, I should request some stuff which is not in the room but did not get it for 3 hours so requested again. Also In the hotel restaurant, after appetiser, maim dishes order missed so we should waited for 1.5 hrs, requested order was different from that we expected. After all, our dinner time is ruined as my son couldnt have his dinner and I couldn't finish my dinner because of son's complaints. However I should pay around 150 bucks . Feel bad !

Generally restful stay in a hotel we have visited on many occasions, although there were a few minor issues

Customer review rating 3.5/5

Adam R. Families - 09/04/2021 Confirmed reviews ALL

Overall it was a good stay and we will be back. Front desk were helpful, check in and out process was quick. It was a nice touch giving out soft toy ducks to children on check in - they do enjoy visiting the ducks and fish in the pond. Food seemed pricey, but quality was good. Room service ordering through QR works well and generally brought food out quickly. There was some inconsistency as to whether or not room service could enter the room, some did some said they couldn't due to COVID - perhaps rules were being changed during our stay. Sublime lounge service was good, but it can take a while to bring hot drinks out as there is often only 1 person working there. Concierge were great as always. Pool is great for the children, but we were uncertain as to whether it was being cleaned between sessions - there was a used plaster by the side of the pool down at the shallow end for at least 2 days. We experienced a few minor issues that we previously haven't encountered; 1) Interconnecting doors were locked on arrival. Even when unlocked by housekeeping, they still locked when closed, which locked us out of one of our rooms on one occasion. It then took a long time for someone to come and help us unlock the door. The issue wasn't fully resolved until the next day when maintenance got involved as no-one else seemed to know how to stop the doors from locking - perhaps some training is needed here. 2) Housekeeping; cleaning of rooms didn't happen on at least one occasion when requested and on another time wasn't done very well, i.e bins not emptied. 3) Welcome gift on arrival was missing, but was provided when we queried this with front desk. This was also the same for bottles of water, which were initially missing. There was also the added excitement of a fire alarm in the middle of the night; we were a little uncertain as to whether or not we should have evacuated our room, it didn't seem like there was a real issue as there wasn't any activity in the corridor nor when I ventured outside (we had a ground floor courtyard room). However, it was nice to see the letter in the morning with the option of the complimentary coffee / tea to help alleviate the disturbed nights sleep.

Relaxing stay

Customer review rating 5.0/5

Anonymous Couples - 09/04/2021 Confirmed reviews ALL

The location is perfect for my family. It is close to Leura town centre. And not to far to travel from Sydney. I always love coming to Luera. And the resort has a beautiful mountain vibe, it is very relaxing. I would definitely come back as a regular.

Dear Ms. B., Thank you for the great review of our resort! We are glad that you enjoyed your stay and was able to enjoy the generous offerings of activities to do here in the mountains. We hope to see you again very soon. Sincerely, Angeli Fuentebella Assistant Manager - Front Office

It was good stay.

Customer review rating 3.5/5

Himadri Families - 09/04/2021 Confirmed reviews ALL

Only one negative comment- there are spiders outside of the window frames. Hence you cannot open the windows to get fresh air. Just miss to enjoy the clean air. It would be great if exterior part of the window frame can be clean.

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