Dear Paul, Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you found our resort suitable for children. However, we regret to learn that certain aspects of your experience did not meet your expectations. We appreciate your comments about the room condition and outdoor cleanliness, as well as the temperature of the indoor pool. Your observations are valuable, and we will take them into consideration for our ongoing improvements. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Jan, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the activities for children and found our staff to be helpful and wonderful. However, we sincerely apologize for the condition of the facilities you encountered during your visit. Your observations regarding the need for maintenance and updating have been duly noted. We appreciate your comments as they are valuable in helping us improve and enhance our guests’ experiences. Please rest assured that we are committed to maintaining our property to the highest standards. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Najla, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that Karen at Reception helped make your stay memorable and comfortable. We will be sure to pass on your kind recognition to her, as we know she will greatly appreciate your comments regarding her attention to detail and personal service. As a valued ALL Diamond member and Accor Vacation Club member, we also appreciate your constructive feedback. Thank you for sharing your thoughts regarding the flexibility of non-refundable rates, the condition of some furnishings, the cleanliness of the breakfast area, and the WiFi speed. Your comments have been noted and will be shared with the relevant teams as we continue to improve our guest experience. While we are delighted that our team contributed positively to your stay, we are sorry that aspects of the accommodation, breakfast area, and overall value did not fully meet your expectations. Thank you again for your feedback and for your loyalty. We hope to have the opportunity to welcome you and your family back for an even better stay in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Ms D., Thank you for taking the time to share your detailed feedback following your recent family stay with us. We are pleased to hear that you enjoyed your room, found our team friendly and accommodating, and appreciated the quality and generous portions of the food. It is also wonderful to know that our housekeeping team made a positive impression during your stay. At the same time, we sincerely appreciate your constructive feedback. We are sorry to learn that some aspects of your experience did not meet expectations, particularly the cleanliness concerns in your room on arrival. Finding items left in the minibar and hairs in the bathroom is certainly not the standard we strive to deliver, and we will be sharing your comments with our Housekeeping team for review. We also value your feedback regarding the additional charges for some children's activities, as well as the variety available on our children's menu. Your suggestion to include more vegetable options is appreciated and will be shared with our Food & Beverage team for consideration as we continually look for ways to improve our family dining experience. Thank you as well for highlighting the confusion around parking validation. Feedback such as yours helps us identify opportunities to make our communications clearer for future guests. We appreciate you choosing Fairmont Resort for your family holiday and hope to have the opportunity to welcome you back again in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Kate, Thank you for taking the time to share your fantastic feedback following your recent stay with us. We are delighted to hear that you enjoyed our beautiful location, dining options, comfortable accommodation, and resort facilities. It is especially rewarding to know that our team made such a positive impression through their friendly, polite, and helpful service. Thank you for recognising our Front Desk, Concierge, and Maintenance teams. We are pleased that the shower water pressure issue was attended to promptly and resolved during your stay, ensuring your comfort was not impacted for long. We are also glad you enjoyed our breakfast offering and appreciated the sustainability initiative of opting out of room servicing in exchange for a credit. It's wonderful to hear this enhanced your overall experience. As both an ALL Classic member and an Accor Vacation Club member, your loyalty means a great deal to us. Thank you for your recommendation and for choosing to stay with us. We look forward to welcoming you back to Fairmont Resort Blue Mountains for another enjoyable stay in the near future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Karina C., Thank you for your positive feedback regarding our location and amenities. We are pleased to hear that our staff contributed to your enjoyable experience. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future. Warm Regards, Michelle Taylor General Manager

Dear Girlie, Thank you for your wonderful review and for choosing to celebrate your birthday getaway with us. We are delighted to hear that you found the resort beautiful and enjoyed the wide range of activities available for your family. It is especially pleasing to know that your stay provided the relaxing and memorable experience you were looking for. Your kind feedback means a great deal to our team, and we are grateful that you took the time to share your experience. Thank you again for your support. We look forward to welcoming you and your family back for another relaxing stay in the Blue Mountains. Warm regards, Guest Relations Team

Dear Monika, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our location, facilities, and family-friendly amenities. It is wonderful to know that your children had a great time enjoying the ice-skating rink and basketball court, and that you found your room clean and your overall stay enjoyable. We are also pleased that our team contributed positively to your experience, and we appreciate your high ratings for your arrival, check-in, check-out, and departure experience. At the same time, we are sorry to hear that the sofa bed did not provide the level of comfort you expected. Your comments regarding the mattress and the ability to feel the springs through it have been noted and will be shared with the relevant team for review. Thank you again for your valuable feedback and for choosing to stay with us. We hope to have the opportunity to welcome you and your family back to Fairmont Resort Blue Mountains for another enjoyable stay in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Sean, Thank you for your wonderful review and for choosing to celebrate your 9th wedding anniversary with us. We are delighted to hear that your family enjoyed the resort facilities and that our team helped make your stay so memorable. Your kind words about the genuine care and friendliness of our staff mean a great deal to us, and we will be sure to share your feedback with the team, especially Sami from Ember and Azzurro. We also appreciate your comments regarding the condition of the rooms and our sustainability initiative. Your feedback is invaluable as we continue with our refurbishment journey and strive to enhance the guest experience. Thank you again for your support. We look forward to welcoming you and your family back for another special stay. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear James H., Thank you for your wonderful review and for taking the time to share your experience following your recent stay with us. We are delighted to hear that you enjoyed our clean and comfortable accommodations, as well as the convenience of early access to the pool facilities. It is especially rewarding to know that you had such a fantastic stay and are already planning to return. Your kind feedback means a great deal to our team and motivates us to continue delivering memorable experiences for our guests. Thank you again for your support. We look forward to welcoming you back to Fairmont Resort Blue Mountains for another enjoyable stay. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Richard, Thank you for taking the time to share your feedback following your recent stay with us at the Fairmont Resort Blue Mountains. We are pleased to hear that you enjoyed our location in the Blue Mountains, found the food enjoyable, and that our team made a positive impression during your visit. It is also wonderful to know that you could see the enhancements taking place around the resort as we continue to invest in improving the guest experience. We appreciate your comments regarding the atmosphere in our public areas during your stay. As a family friendly resort, we welcome a mix of couples, families, and groups, and during school holiday periods the resort can naturally have a more vibrant and lively atmosphere as families enjoy the facilities and activities on offer. We understand that this may not align with every guest's preferred holiday experience, particularly when seeking a quieter retreat. Guest comfort is always a priority for us, and we value feedback such as yours as it helps us better understand the needs and expectations of our guests. Please be assured that your comments have been shared with the relevant team and will be taken into consideration as we continue to enhance the quality of our services and experiences across the resort. We hope to have the opportunity to welcome you back to the resort for a more relaxing stay in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Kamran, Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that you and your family had such an enjoyable stay with us. It is especially rewarding to know that your children had a great time and that your visit created many happy memories. We are delighted that every aspect of your stay, from booking and check-in through to accommodation, cleanliness, value, and service from our team, met your expectations. We also greatly appreciate your loyalty as an ALL member and your perfect recommendation scores for both the resort and the loyalty program. Thank you once again for your kind words and for choosing Fairmont Resort Blue Mountains. We look forward to welcoming you and your family back for another memorable stay in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Jean-Marc, Thank you for taking the time to share your feedback and for choosing to stay with us again. We are pleased to hear that you enjoyed your stay overall, particularly our amenities, and that our team, check-in experience, and value for money met your expectations. However, we sincerely apologise for the disruption caused by the renovation noise during your first day, as well as the maintenance issue with the blocked bathroom drain. We also regret to learn that the cleanliness of the bath did not meet expectations upon arrival. Please be assured that your comments have been shared with our Housekeeping and Engineering teams for review. We appreciate your loyalty as an ALL Gold member and thank you for your valuable feedback. We hope to welcome you and your family back again for a more seamless experience in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Vinayakumar, Thank you for taking the time to share your feedback. We are delighted to hear that you and your family enjoyed your stay overall and appreciated our accommodation and team. We understand your comments regarding the operating times of some of our family activities. While certain experiences, such as the train and boat rides, run at scheduled times throughout the day, we offer a wide range of other facilities and activities for guests to enjoy, including our pools, games room, tennis court, walking tracks, and family recreation spaces. We appreciate your feedback as we continue to review our guest offerings. We are also sorry to hear of your experience with the claw machines. These machines are managed by an external provider; however, our team is always happy to assist guests in raising any concerns with the operator and helping to facilitate a suitable resolution where possible. Should issues arise during a stay, we encourage guests to contact our team so that we can assist as quickly as possible. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you and your family back to Fairmont Resort Blue Mountains in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Song J., Thank you for your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues you encountered during your visit. Maintaining high standards of cleanliness is a priority for us, and your comments will be addressed with our team. I am so sorry we let you down. Warm Regards, Michelle Taylor General Manager

Dear Huiyin, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed your spacious and clean room, our resort grounds, and the service provided by our team, particularly at check-in and Ember. It is wonderful to know that our Ember team helped you make the most of your ALL membership benefits and that you enjoyed your dining experience there. We appreciate you bringing the issue with the shower screen seal to our attention and apologise for the inconvenience caused by water escaping onto the bathroom floor. Your feedback has been shared with our Engineering team for review. We are also sorry to learn that your steak sandwich at the café did not meet expectations and that the dining discount available through your ALL membership was not discussed during your visit. We will share your comments with our Food & Beverage team to help improve consistency in both service and dining experiences across our outlets. Thank you again for your valuable feedback and for your loyalty as an ALL Gold member. We hope to have the pleasure of welcoming you back to Fairmont Resort Blue Mountains in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains