Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

We where extremely pleased with our stay. We enjoyed High Tea in our arrival to resort. Followed by a walk around the grounds which we found so many guest amenities. Staff where excellent at the restaurant that evening. Our buffet breakfast had plenty of variety. We enjoyed our stay that much we have booked to stay again with our 4 children.

Friendly professional staff, great welcome to us and our dog, our request for the room was met, good breakfast

Lovely room, wonderful gardens that we walked around - the Wisteria was magnificent, the buffet breakfast was amazing, with views over the misty valley. We loved our stay. This was a gift via Red Balloon and we LOVED it.

A brief break to enjoy Spring in the Mountains and research for Christmas!

Stayed at the hotel a number of times. Would expect more as Platnium Accor plus member. Only request was for a room looking over the mountains, instead allocated a room looking over a construction site. Not a great effort! On a positive note, staff were generally friendly and helpful. This would have been a negative review if not for Sundeep at Reception, very helpful, great attention to detail, genuine care factor, good character and really went out of his way assist. Many thanks Sundeep and hope the hotel management acknowledges this positive attitude. Food menu has improves and pleasent staff at the resturant.

When first arrived was greeted by a charming gentleman at the front door who quickly explained Covid rules. Check in was the same quick and pleasant Rooms were clean however was let down by the comfort of the bed and was far off the SOFITEL standard. I woke up after midnight to grab a cold drink from minibar but was empty , I scanned QR code but was shut Embers new menu was outstanding as was the service Massage and beauty treatment was first class.

We appreciated the effort staff went to to assist us and make us feel so welcome. The room was very comfortable and had everything we needed, including chocolates, to enjoy our all too short a stay. Will look forward to our next visit.

Nice welcome for my kids with ducky soft toy. I didn’t have good experience to stay at all. Restaurant all booked out no place to eat. Hotel supposed to catering for families with children but we didn’t feel at all. Games have to pay which I think should included. Not many restaurants within hotel catering for family at all. The only thing I think only swimming pool is good is your selling g point. The room is old and dusty. Pillows is so thin and I had to ask staff give us gowns and sleeper ( which is so cheap and terrible) which are not met 4.5 stars standard at all. The toiletries quality are so poor compared others hotels (Novotel etc.) we just wanna check out early. Bad experience

We stayed the weekend of the lockdown. I am impressed how management and the staff managed the lock down orders within the sort amount of time and how you managed the room service for dinner and breakfast.

Unfortunately cut short due to Lockdown call as from 6pm 3 July 2021.

Brilliant stay , staff were exceptional , however the restaurant prices were expensive for what you got

Shower not clean. Furniture old and warned bar fridge had no shelves. Room overheated we where sweating with the window open and no room heating on .very noisy. Could put up with these things if I was not staying in a resort with your rating . Very disappointed seeing it was special trip for my 50th .

The reception, concierge, food service and the PA staff went above and beyond to make us feel welcome, relaxed and special. Nothing was too hard for them and they went above and beyond to make sure that my mothers 70th birthday was extra special. The facilities at the Fairmont are great for children but I must say that it is the staff that make us come back each time. The support staff were also excellent as we navigated the sudden lockdown in June. We will definitely be recommending the Fairmont to friends and returning when we can

Checked in just before lockdown was announced so then had to leave

Upon arriving at 7.30pm. Check In was painfully slow and unorganised. No acknowledgement of membership had to ask for drink vouchers that again was a wait till they find the cards. Asked about dinner was told restaurant is closed. Walked down to ask myself told we can squeeze you in 20min wait fine as to full for covid. Headed to the room to drop bags off. Room had stains on the carpet and no lux feel or clean. No welcome pack no water etc. Went back to the restaurant same table was free same amount of people and it was ok then. Service was slow and had to get up to ask to order my food etc. Chris the manger came over to asked how’s things. Advised him my thoughts credit to Chris he was the only one there that was happy to make right. He gave me some water for the room. Breakfast was painful with times Chris again made best of that situation. Went and advised reception for a Sofitel M gallery very poor compared to others and got the no care response. I was hoping to come back with family and after Chris asking for a second chance I will on that basis only. As he advised new management was coming in so only on that I will return. When leaving I noticed reserved car parks as i did the big walk to the car. Was very disappointing a Sofitel and staff are at this level.