Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,510 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,510 reviews

Customer review rating 2.5/5

Konstantin K. Families - Confirmed reviews ALL

Good location. Rooms are due for renovation. Had issues with bathroom that was only addressed after asking to fix it the second time. With the public holiday rates and surcharges I expect the place to be staffed adequately but it wasn’t the case especially the restaurants

Dear Konstantin K., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you appreciated our location, but I regret that your experience was marred by staffing and maintenance issues. We strive to ensure our facilities are well-maintained and adequately staffed during peak times, and I will certainly take your comments on board to enhance our service standards moving forward. Warm Regards, Michelle Taylor General Manager

Customer review rating 3.5/5

Ram C. Families - Confirmed reviews ALL

Friendly team. Rooms are average. Cleaners did not vacuum the rooms or bathroom every morning which is disappointing. There was no water pressure in the shower. Room furniture is old.

Dear Ram C., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our location and team. We take cleanliness and maintenance seriously and will reflect on your comments regarding room upkeep and water pressure to enhance our guest experience. Warm Regards, Michelle Taylor General Manager

Customer review rating 0.5/5

Michael G. Couples - Confirmed reviews ALL

The bed was like sleeping on a rock, as Platinum members we were looking forward to the secluded area set aside for Platinum guests at breakfast, this area was full and taken up mostly by one extended large family who put all the tables together for their own use, staff saw this was happening and did nothing about it.

Dear Michael G., Thank you for your feedback regarding your recent stay. I regret to learn that the comfort of your bed did not meet your expectations and that the exclusive breakfast area for Platinum members was not adequately managed during your visit. We strive to provide a pleasant experience for all guests, and your comments will be taken into consideration to enhance our services moving forward. Warm Regards, Michelle Taylor General Manager

Customer review rating 2.0/5

Jonathan J. Families - Confirmed reviews ALL

The Fairmont is really starting to show its age. Both rooms and common areas are in need of a facelift. Staff were pleasant and helpful but the hotel was struggling to cope with the large numbers of young families that were guests on the Easter Long Weekend. The stay was overpriced for what it was.

Dear Jonathan J., Thank you for taking the time to share your feedback regarding your recent stay with us. We acknowledge your concerns about the condition of the property and appreciate your recognition of our staff's efforts. We strive to provide a quality experience, and your comments regarding the volume of guests during peak periods are valuable to us. We are continuously working on enhancing our facilities to meet the expectations of our guests. Your input will be taken into consideration as we plan future improvements. Warm Regards, Michelle Taylor General Manager

Customer review rating 4.5/5

Darren S. Couples - Confirmed reviews ALL

Thoroughly enjoyable and looking forward to coming back

Dear Darren, Thank you for your kind words regarding your recent stay at Fairmont Resort Blue Mountains. We are delighted to hear that you enjoyed our prime location, excellent facilities, and spacious accommodations. It is always gratifying to know that our guests have had a thoroughly enjoyable experience. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,391 reviews 8.2/10 Location
  • 2,691 reviews 5.8/10 Room
  • 2,787 reviews 7.5/10 Service
  • 24 reviews 3.8/10 WiFi
  • 1,537 reviews 4.9/10 Food
  • 1,007 reviews 5.6/10 Comfort
  • 896 reviews 3.5/10 Cleanliness
  • 679 reviews 6.5/10 Breakfast

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