Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,310 reviews

Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Room 1

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,310 reviews

Customer review rating 3.0/5

Natasha M. Friends - Confirmed reviews ALL

Dear Natasha M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to learn that your experience did not fully meet your expectations. Your comments are greatly appreciated, as they help us identify areas for improvement and continue enhancing the quality of our facilities and services for all our guests. At Fairmont Resort, we strive to provide memorable experiences, and we regret that we fell short on this occasion. Please be assured that your feedback has been shared with the relevant teams for review. We appreciate your patronage and hope to have the opportunity to welcome you back in the future, so we can provide you with the exceptional experience we aim to deliver. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Carla M. Families - Confirmed reviews ALL

Dear Carla M., Thank you for taking the time to share your feedback following your recent stay with us at Fairmont Resort Blue Mountains. We are delighted to hear that our friendly staff and the cleanliness of the resort contributed positively to your experience. Our team takes great pride in delivering warm hospitality and maintaining high standards throughout the property, so it is especially rewarding to receive such kind recognition. Thank you again for choosing to stay with us. We truly appreciate your compliments and look forward to welcoming you back again soon for another enjoyable and memorable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Joyce W. Solo - Confirmed reviews ALL

Dear Joyce W., Thank you for taking the time to share your feedback following your recent stay with us at Fairmont Resort Blue Mountains. We are delighted to hear that you enjoyed the classic décor of our property and found the resort to be clean and well maintained throughout your visit. It is also especially rewarding to welcome returning guests, and we sincerely appreciate your continued loyalty and support. We value your comments regarding the parking charges and thank you for bringing this to our attention. Guest feedback plays an important role in helping us enhance the overall experience we provide, and your observations will be taken into consideration. Thank you again for choosing to stay with us. We look forward to welcoming you back for another enjoyable and memorable stay in the Blue Mountains. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.0/5

Wilson N. Families - Confirmed reviews ALL

Dear Wilson N., Thank you for taking the time to share your feedback. We are truly sorry to learn that your visit did not meet the family-friendly experience you were expecting, particularly when it resulted in disappointment for your children. We understand how upsetting it would have been to arrive excited to enjoy the Giant Rainbow Slide, only to discover it was unavailable. We appreciate your comments. We recognise how frustrating this would have felt, especially during a busy weekend. Your feedback regarding providing more accurate reopening times or inviting families to return once the booking had concluded is valuable. At Fairmont, we strive to create memorable experiences for families, and we are disappointed to hear that on this occasion we fell short of that expectation. Please accept our sincere apologies for the frustration and disappointment caused to both you and your children. Thank you again for bringing this to our attention. Feedback such as yours helps us identify opportunities to improve the guest experience, and we hope we may have the opportunity to welcome your family back in the future and provide the experience you had anticipated. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.5/5

Joshua G. Families - Confirmed reviews ALL

Dear Joshua G., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you and your family enjoyed our resort amenities and that the spacious, comfortable rooms and breakfast buffet were highlights of your stay. We appreciate your honest comments regarding the condition of the rooms, including the carpets, furnishings, and bathroom facilities. Your observations have been shared with our team as we continue to invest in maintaining and improving our guest accommodation. We are also sorry to learn that the lunch and dinner offerings did not meet your expectations in terms of variety, value, and quality. We understand your concerns about the availability of activities and dining options during the week. Guest feedback like yours is invaluable in helping us review and enhance our offerings to ensure a consistently enjoyable experience for all visitors, regardless of when they stay. Thank you again for your balanced review. We hope to have the opportunity to welcome you back in the future and provide an experience that better reflects the high standards we aim to deliver. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,361 reviews 8.3/10 Location
  • 2,641 reviews 5.6/10 Room
  • 2,724 reviews 7.4/10 Service
  • 23 reviews 2.7/10 WiFi
  • 1,434 reviews 4.7/10 Food
  • 1,000 reviews 5.4/10 Comfort
  • 923 reviews 3.3/10 Cleanliness
  • 678 reviews 4.4/10 Value

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