Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

I really like the Fairmont - having stayed several times over the last 2/3 years Hotel was as good as ever although COVID has forced small changes to keep us all safe. It was first meal at the Grill , good food and friendly and efficient staff. Enjoy the approach with the hotel extending the facilities and activities, like the pony rides and the flying fox.

We experienced very friendly staff at the desk. Only a shame that the dinner staff were not as friendly or helpful. Greater disappointment was the room menu which was identical to the previous . Please review this as simple family options would be difficult ! Too fancy!

We were promptly served for our dinner on the 21st October as well as the breakfast on the 22nd October. The portion of food was just enough for us. The waiters were gracious, polite and competent in their service. Above all, they went about their tasks with a smile.

everyone was very helpful

Positives - Staff generally very good and keen to fix issues where they arise - Generous breakfast - Generously sized rooms Negatives - Covid restrictions go beyond what other hotels and similar facilities are doing - e.g. other hotels have spas open and kids play equipment open; Fairmont does not - Covid restrictions were not upfront when we booked so we were highly disappointed that facilities that are open elsewhere are closed at the Fairmont - Some inexplicable covid-related decisions - e.g. in closing off the pool for cleaning, staff also close off access to the gardens - took us a frustrating 15 minutes of walking all the way around the hotel to find our way back in We would go back, but not before the hotel had reopened its facilities in the same way that other hotels have

A great experience. The Fairmont provides good service, well appointed rooms and excellent food and beverage service. The only disappointment was that the day spa and shop were closed. Gardens and view are perfect for a relaxing stay.

I have stayed a couple of times at the Fairmont on business trips and always found it a haven after a busy day. Rooms always clean and beautiful and staff welcoming and helpful.

We understood the covid issues no problem. I only deducted a point due to there never being enough coffee and milk in the room, those staples should not require regular calls to the front desk. Good idea to vary your evening menu on alternating days. We only ate out on the second night because the menu was the same. Good stay though, thank you.

We booked stay for 3 nights as a special treat for our wedding anniversary, (stayed here as well for our honeymoon), and despite the pandemic had an exceptional and memorable stay. The service from the staff was always friendly and 1st class and maintained a welcoming feeling that endured through the entire stay. Due to Covid a few things were a little different such as booking times for the pools, gym and restaurant for Dinner and Breakfast, but the process was easy and painless, as was ordering room service through the app indicated in the room. The room was spotless, spacious, and the little courtyard added to that feeling of comfort, we also received a generous gift of cheese platter and quality wine on arrival. Despite Covid procedures in place to allow safe use of most of the resorts facilities, including the cinema (little and Big Kids enjoyed this) which had a good selection of movies running, access to enjoy the resort was never an issue. Food at the restaurants was very enjoyable, and the service we received was far in excess of what we expected, staff were always at hand without being intrusive that made our anniversary night very special. this was topped off with a special anniversary desert that my wife loved. Breakfasts were generous, with a good selection of options that made a great start to the D.. There are some works that are being undertaken including undercover car park and ice skating rink, which we are looking forward to returning for next year. We will be excited to return again next year, and look forward to our next stay at the Fairmont

Thankyou for redeeming faith in Fairmont, this time our stay was lovely. From the friendly concierge to fast check in. Our suite was great, and the complimentary breakfast was unexpected. Diane was so lovely, she is a asset to the hotel.

This was my 88 year old mother’s fist time ever staying in a hotel on her own. Imagine? My father died in April and last Christmas we had organised a family stay at The Fairmont so all could come to my house in Leura for a Christmas lunch. Then the bushfires struck so we postponed and then my father became unwell so we postponed again . So finally I organised for my mum to come and stay with her small dog. She changed her mind about bringing the dog so I rang to change her room. An extremely nice receptionist upgraded my mum and when sue heard the story said she would have a title of wine in my mums room. This was perfect. When we arrived mum lived the room but was disappointed to find no wine. I went to reception and the male receptionist looked dubious at my story but did and my mum wine so Thankyou. Then my mum decided to h her first bath in many years. She climbed into the bath and then looked around and there were no towels! Poor mum! She rang and eventually got some towels . So a few disappointing things but otherwise fine

Overall this is a nice hotel, however, so it should be for the price tag attached. We were disappointed that we had to share a resort pool with a local swimming class being held for school kids. Present Covid restrictions has some parts of the Hotel closed, which was disappointing but understandable. the views that this property presents are brilliant.

The staff were amazing and very friendly. The food was really nice. The downfall was the bed was uncomfortable, and there wasn’t much privacy. We could hear everything from our neighbours room. Every little noise and being woken with the tv. Not much to do due to COVID restrictions. It was a letdown that our days had to be laid out due to bookings of what we wanted to do. The cinema experience was unexpected yet amazing.

Absolutely everything about this place was perfect, staff, rooms, food, place, location. We will be back! I organised a surprise 60th for my husband, I cannot express enough how wonderful staff were to deal with to organise and during our stay with family at the resort, staff were outstanding. We will definitely be telling everyone of our fantastic stay at this resort.

when we checked in I wanted to book myself and family for the following morning to go to the gym. Reception said that we can only book on the day for the day. When I went down to the gym area the lady ticking off names and taking the temperature advised that we could book in from the day before. Clearly there was no communication between staff. I have been coming here for over 5 years and this is the first time that we were receiving different information from different staff