Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

As Accor members there are perks to each trip. We had to ask for ours and only got half of it. We were given our vouchers for the free drinks but they were mixed in with other paperwork and we didn't see them. As they were dated for the first of our two nights we were unable to use them when we saw them the next day. The fridge had a half eaten fruit platter in it and rubbish was strewn around the hallway. COVID measures were blamed for not making up the room each day but surely the opposite should be the case that there is more cleaning, not less. The King bed was the usual 2 beds pushed together but they were so old that when we tried to cuddle during the night we had to roll 'uphill' to get to each other as the mattresses were a bit saggy. Dinner was lovely and as members we got it half price. Breakfast the next morning was $27 each and we were told after the fact that it wasn't included in the half price for food. Apparently breakfast isn't 'food'. I do not eat eggs and as a result my $27 breakfast was a bacon sandwich that I made myself out of one slice of dry toast. There were a couple of small pastries that were nice. We had two nights there for a midweek break and there was construction going on for the rooms underneath ours. This meant that we were forced out of the room by about 0930 when the drilling started. For our full price room. With a late check out we couldn't take advantage of as the noise was too much. Overall we were very disappointed with the Fairmont. As a result we are re-thinking whether we stay Accor members.

We have stayed at this Hotel many times. I know that we are coming out of the Covid lockdown and that things would be different however we booked via the Accor app for 2 nights. The Hotel looked to be about 30% booked and we were given a room in a section of the Hotel which was being renovated. We stayed Sunday Monday nights and by Monday afternoon we could not hear ourselves think due to the construction noise. I have no idea why they would put us in a section for 2 nights while there was plenty of room away from the construction noise. We spoke to reception twice and eventually were given another room. As an Accor member we had our own marked car park which was great however I had to remind the reception that we would normally have complementary water and other gifts being a Gold member. The gifts did arrive the next day. Adam at reception was very helpful with the room change. I realise that there would have been a reduction in staff however there was a distinct lack of communication with regards to which bars were open on the Monday night ( I was told that they would be open ) and the were closed

We go every year. We enjoy the food and service at the restaurants. Great view, location and facilities. There is nothing to fault, except the parking. It is shared with the golfers. It can sometimes be a bit difficult

Was overall disappionted. Room being made took all day. We had to request room to be cleaned.Wasn't done till abot 4pm.

I arrived at Fairmont with my two children, one severely physically disabled. Upon arriving, all three disabled parking spots were taken. That's understandable although more disabled spots should definitely be marked. I was happy to unload my luggage and then drive to the parking area located past the Ubika day spa. I found a spot in the second parking lot farthest from the resort entrance. After parking and placing my child in her walking frame, I see there is no footpath to the entry. We had to walk on what was already a narrow road. To have two young children, one with walking difficulties, to walk along the road is extremely dangerous. And to add to the difficulty, there were only steps leading up to the resort entrance! We could not get up with my daughter's walking frame. This is unacceptable. The disabled should be given greater convenience and easier access to facilities. That was certainly not the case at Fairmont. We then had to continue walking on the road and come around the front through the car park. We're extremely disappointed. Then during our stay my children wanted to visit the ride on cars. Not surprisingly, from the front lobby, there were only steps leading down to the ride on cars. We then had to take the longer route down the path and back around to the meeting point for ride on cars. It's already hard enough having to take young children on trips away, let alone one who is disabled. She has so much difficulty and the last thing she needs to see is the added obstacles we have to deal with because venues like yours are not accommodating enough.