Dear Natalia, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that your family enjoyed the many activities and facilities available throughout the resort. Creating memorable experiences for families is something we take great pride in, and it is wonderful to know that these offerings contributed positively to your stay. We are also delighted to see that your arrival experience, cleanliness of the resort, and interactions with our team were all highly rated. Your kind recognition of our staff is especially appreciated and will be shared with the team. Thank you as well for your comments regarding accommodation, breakfast, WiFi, and ease of access around the resort. Feedback such as yours is invaluable as it helps us identify opportunities to further enhance the guest experience. We continuously review our facilities and services to ensure we meet the needs of our guests and provide the best possible value. We hope to have the opportunity to welcome you and your family back again in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Alan J., Thank you for your feedback regarding your recent stay. While I am pleased to hear that you enjoyed the location and our staff, I regret that your accommodations did not meet your expectations. We are upgrading all the rooms and the project will continue into 2027. Your comments regarding the room and amenities will be taken into consideration for future improvements. Warm Regards, Michelle Taylor General Manager

Dear Deborah, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the beautiful setting of the resort and that our team helped make your visit a pleasant one. It is especially wonderful to know that Karen provided such attentive and helpful service, and we will be sure to pass along your kind recognition to her. We are pleased that you found your room spacious and appreciated the cleanliness of the hotel, as well as your booking, arrival, and departure experiences. It is also very rewarding to know that you would recommend us to your family and friends. While we are pleased that you otherwise enjoyed your stay, we regret that the bed was not to your personal liking and did not fully meet your expectations for comfort. We appreciate you bringing this to our attention, as guest feedback helps us identify areas where we can continue to improve the experience we provide for our valued guests. Thank you again for your valued feedback and for choosing to stay with us. We hope to have the opportunity to welcome you and your family back to Fairmont Resort Blue Mountains in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Celina A., Thank you for your feedback regarding your recent experience. I am sorry to hear that your stay did not meet your expectations. We appreciate your comments and will use them to improve our service. Warm Regards, Michelle Taylor General Manager

Dear Andrew, Thank you for your positive feedback regarding our convenient location near the Blue Mountains attractions. We are delighted to hear that you enjoyed your stay and appreciate your kind words. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Elizabeth, Thank you for taking the time to share your feedback regarding your recent stay. We appreciate your loyalty to our brand and sincerely apologize for the inconvenience you experienced with your reserved parking. We understand how important this is for our guests, and I assure you that your comments will be shared with our concierge team to enhance our service moving forward. I am glad to hear that our reception staff provided you with a positive experience upon check-in and checkout, as we strive to ensure that our guests feel valued and cared for. However, I regret that your dining experience at Sublime Lounge did not meet your expectations. Your concerns have been noted and will be addressed with our culinary team to improve our offerings in the future. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Trent, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our staff friendly and efficient, and that our dining options met your expectations. We regret that you did not experience our usual porter service upon your arrival. Please be assured that your comments will be shared with our team as we strive to enhance our guest experience. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Julie, Thank you for taking the time to share your feedback and for your loyalty to Fairmont Resort over the years. We sincerely appreciate the many family celebrations and treasured memories you have created with us, and it has been our pleasure to welcome you back on so many occasions. We appreciate you bringing your recent experience to our attention. While we are pleased that our team was able to attend to the concerns raised during your stay, we understand that the maintenance issues you encountered during your stay impacted your overall enjoyment of the room. Your feedback is important to us, as it helps us identify opportunities to further enhance the guest experience. We also value your comments regarding the presentation and condition of our accommodation. As part of our ongoing commitment to improving the resort, we are pleased to advise that a refurbishment program is currently underway, with upgrades aimed at enhancing the comfort, quality, and overall guest experience within our rooms. Fairmont Resort continues to invest across all areas of the property to ensure we provide memorable experiences for guests of all ages. While recent enhancements have included family-friendly and recreational facilities, we remain equally focused on the continual improvement of our accommodation offerings. Guest feedback such as yours plays an important role in helping guide our future improvements and priorities. Furthermore, we greatly appreciate your loyalty as an Accor Gold member and your continued support of the resort. It is always our pleasure to help celebrate special occasions with our guests, and we were delighted to acknowledge your granddaughter's birthday during her stay. As part of this celebration, a birthday amenity was arranged for your room, which also served as a gesture of appreciation for your valued membership. We hope these thoughtful touches added to the enjoyment of your family's visit and helped make the occasion even more memorable. Thank you again for sharing your feedback. We truly value your patronage and the many years you have chosen to stay with us. We look forward to welcoming you back and showcasing the ongoing improvements being made throughout the resort. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Ms W., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Resort Blue Mountains. We sincerely appreciate your comments, as they help us better understand our guests' experiences and identify areas where we can improve. We are delighted to hear that you enjoyed our beautiful location, the Whiskey Bar, and the breakfast offerings. It is always encouraging to know that these aspects of our resort contributed positively to your stay. However, we are sorry to learn that the initial room allocated did not meet your expectations and that the alternative accommodation option involved an additional cost. We understand how disappointing this may have been and apologise for any inconvenience caused. Our aim is always to provide comfortable accommodations that meet our guests' needs and expectations. We also appreciate you bringing to our attention your concerns regarding the cleanliness of the bathroom amenities and the inoperable power point in your room. Please accept our apologies for these oversights. Your feedback has been shared with our Housekeeping and Maintenance teams to ensure these matters are reviewed and addressed accordingly. We recognise that service levels can be challenged during peak holiday periods, and we appreciate your patience and understanding during this busy time. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Alan T., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our location, entertainment services, and staff to be excellent. However, we sincerely apologize for any disappointment caused by the recent changes to our pool room and the library being out of service. Your comments are valuable to us, and we will take them into consideration as we continually strive to enhance our guest experience. Warm Regards, Michelle Taylor General Manager

Dear Barry M., Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your stay while on your way to the Orange Wine Festival. We look forward to welcoming you back for another wonderful experience. Warm Regards, Michelle Taylor General Manager

Dear Peter R., Thank you for sharing your thoughts regarding your recent stay. We appreciate your understanding of our ongoing improvements and will certainly take your feedback about the breakfast experience into consideration as we strive to enhance our services for all guests. I will follow up with Chef. Our room renovations have started, and our first floor will be completed in November. Warm Regards, Michelle Taylor General Manager

Dear Anthony M., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to learn that you enjoyed your experience, particularly the service provided by our team, the beautiful surroundings of the resort, and our breakfast offerings. It is always encouraging to receive such positive feedback, and we greatly appreciate your kind words. Your comments are invaluable and serve as motivation for our team as we continue striving to deliver exceptional experiences for all our guests. We sincerely appreciate your support and look forward to welcoming you back to Fairmont Resort Blue Mountains – MGallery Collection in the near future. Kind regards, Fairmont Resort Blue Mountains – MGallery Collection

Dear Williamina K., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found your room clean and comfortable. However, I am sorry to learn that the swimming area did not meet your expectations. We understand how important it is for our guests to enjoy all resort facilities comfortably, and we regret the challenges you experienced with overcrowding and the condition of the pool area during your visit. Your comments have been noted and will be shared with the relevant teams as we continually review ways to improve our facilities and enhance the guest experience. We appreciate you taking the time to provide your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, Fairmont Resort Blue Mountains – MGallery Collection

Dear Mr T., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found your room spacious and comfortable. However, we are disappointed to learn that the cleanliness of both your room and certain common areas did not meet your expectations. Please accept our sincere apologies for these shortcomings. Your comments have been shared with the relevant teams for review and follow-up. Maintaining a clean, comfortable, and welcoming environment for our guests is of the utmost importance to us, and we appreciate you bringing these concerns to our attention as it helps us identify areas where improvements are needed. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Belinda, Thank you for taking the time to share your experience at Fairmont Resort Blue Mountains. We are delighted to hear that you found your stay comfortable and appreciated the friendliness of our staff. Your feedback regarding the condition of the bathrooms is valuable, and we will take it into consideration as we plan for future improvements. We are also pleased that you enjoyed your dining experience at Embers restaurant, especially the steaks and desserts. We look forward to welcoming you back for another enjoyable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear David, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our accommodations comfortable, appreciated our prime location, and enjoyed the service provided by our friendly staff along with the quality of our food. We look forward to welcoming you back again in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Carmelo, Thank you for sharing your positive experience at our resort. We are delighted to hear that you found our facilities comfortable and enjoyed the family-friendly activities. It is always our aim to provide a relaxing atmosphere for our guests. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Dear Christopher, Thank you for taking the time to share your wonderful experience at the Fairmont Resort Blue Mountains. We are delighted to hear that your recent stay exceeded your expectations and that you enjoyed the complimentary upgrade to the Signature Suite. It is always our aim to provide memorable experiences, and we are thrilled that you and your family found our environment to be fantastic for your getaway. We take great pride in our team, and it is heartening to know that our staff made you feel welcomed and well cared for during your stay. Your kind words about our on-site dining options and the excellent service provided are greatly appreciated, and we will ensure to share your compliments with our team. We look forward to welcoming you back for your next visit and hope it will be just as enjoyable as this one. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains