Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,485 reviews

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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,485 reviews

Customer review rating 2.5/5

Mercy V. Couples - Confirmed reviews ALL

Stayed here for husband’s UTA race. Location was great as the runner and spectator buses are right at the entrance. Room 446 was spacious and our stay was comfortable but I barely had any sleep because there was something that makes a tapping/scraping sound all night on one corner next to the window. I couldn’t tell if it was inside or outside but thought it might be a rat or a bird. I reported this next morning to the reception and she kindly offered to speak to her manager.

Dear Mercy, Thank you for taking the time to share your experience at Fairmont Resort Blue Mountains. We are pleased to hear that you found our location convenient for the UTA race and that you appreciated the spaciousness of your room. However, we are genuinely sorry to learn about the disturbances you encountered during your stay. At Fairmont, we strive to provide our guests with a tranquil and restful environment. It is disheartening to hear that noise affected your sleep quality. Please rest assured that we take such feedback seriously as sound disturbances can greatly impact a guest's overall experience. While we are glad you reported this issue to our reception team, we encourage all guests to inform us of any concerns during their stay so that we can take immediate action to resolve them. We appreciate your understanding and patience as our team works to maintain the highest standards of comfort and service. Your feedback is invaluable in helping us improve, and we hope you will consider staying with us again in the future. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.5/5

Beth E. Families - Confirmed reviews ALL

Comfortable room, very helpful and friendly reception staff and beautiful location

Dear Beth E., Thank you for sharing your feedback following your recent stay with us. We are delighted to hear that you found your room comfortable, appreciated our friendly reception team, and enjoyed our beautiful location here in the Blue Mountains. It is always rewarding to know that our team’s warm hospitality and the surroundings contribute positively to our guests’ experience. Your kind comments will certainly be shared with our staff, as they take great pride in creating a welcoming and relaxing environment for every guest. We truly appreciate your feedback and look forward to welcoming you back again soon for another enjoyable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 2.0/5

Violeta V. Families - Confirmed reviews ALL

I been going to the Fairmont for 20 years when my boys were 6 and 4 and kept going back because of good memories and great service-thank you for the bottle of champagne and chocolates left in my son’s room for my husband and son’s birthday thank you . This time took the dog with us and I just felt like I was charged unfairly and in the worst room , kids screaming, oposite room left their dog by it self barking non stop , lots of traffic from the lifts, doors slamming from swimming pool early hours and also door slamming I believe near the lifts , my dog was well behaved otherwise every noise would trigger barking, rooms are in the wrong place who ever decided to use those rooms there weren’t thinking -back gate insecure we were harassed by an old lady who claimed we shouldn’t take the disability parking and followed my husband all the way from the car park into the lift and then yelled and screamed getting her self fisicaly into our room , I was seating in the couch confused then she left because we closed the door we went back to the car park and there she was with one of the hotel workers helping her and her friend-I’m sure she can remember because it wasn’t pleasant when I told her not to harass us she denied all but I’m sure there must be cameras anyway didn’t have a good start .

Dear Violeta v., Thank you for sharing your experience at Fairmont Resort Blue Mountains - MGallery Collection. We appreciate your continued loyalty over the past 20 years and are pleased that you enjoyed the special touches for your family's birthday celebration. I sincerely apologize for the challenges you faced during your recent stay. It is concerning to hear about the disturbances from neighboring rooms and the issues you encountered with the dog. We strive to provide a peaceful environment for all our guests, and your feedback regarding room placement will be taken into consideration for future improvements. Furthermore, I regret to learn about the interaction you had with another guest; guest safety and comfort are our top priorities, and we will review our protocols to better address such situations. We value your insights and hope to provide a more enjoyable experience in the future. Thank you once again for your feedback. Best regards, Fairmont Resort Blue Mountains - MGallery Collection

Customer review rating 4.0/5

Leigh-jayne W. Families - Confirmed reviews ALL

The sound travelled between the two apartments. The people next door were drinking and arguing until late. It spoiled the overall experience.

Dear Leigh-Jayne, Thank you for sharing your feedback following your recent stay, and for your kind comments regarding our team, breakfast, and cleanliness. We sincerely regret that noise from neighbouring guests impacted your experience. Please accept our apologies, as this is certainly not the restful stay we aim to provide. Your comments regarding soundproofing and bed comfort are also noted and appreciated, and have been shared with our management team for review. We are delighted to hear your booking and service experiences were seamless, and we will be sure to pass on your lovely recognition to our team member who assisted with your luggage. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back for a more comfortable and relaxing stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.0/5

Bella M. Families - Confirmed reviews ALL

The hotel was very good, bu we were disapointed because of cold indoor pool

Dear Bella M., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the hotel; however, we regret that the indoor pool did not meet your expectations. Your insights will be taken into consideration as we aim to enhance our guests' experiences. Your feedback is invaluable in helping us improve, and we would appreciate the opportunity to restore your trust in future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

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  • 1,017 reviews 5.5/10 Comfort
  • 909 reviews 3.6/10 Cleanliness
  • 691 reviews 6.4/10 Breakfast

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