Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,615 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,615 reviews

TripAdvisor Rating  3.9/5  3,482 reviews

Abysmal

TripAdvisor rating 1.0/5

Plain_Truth TripAdvisor review

Far from a premium resort, not close to Fairmont standards, old, dated in need of urgent maintenance, cleaning needs to be stepped up, staff need urgent upskilling, overcrowded with kids racing around and screaming at the top of their voices, more serenity at Central station, an embarrassment for the Accor and Fairmont brand, close it down and fix it up immediately.

Thank you for your feedback.

Customer review rating 2.5/5

Jill O. Families - Confirmed reviews ALL

Was not overly impressed by facilities. Rooms were dirty (bedside table, lamps, telephone covered in dust), carpet stained, etc. Advertised facilities only partially available. No pool towels available. Only true positive of this experience was the staff. Everyone was very kind and helpful!

Dear Jill O., Thank you for taking the time to share your stay experience at Fairmont Resort Blue Mountains. While we are pleased to hear that our team made a positive impression with their kindness and helpfulness, we are truly sorry that the rest of your experience fell short of expectations. We sincerely apologize for the cleanliness issues you encountered in your room and the unavailability of pool towels. Please be rest assured that your comments are valuable, and these matters have been shared with our housekeeping team for immediate review and corrective action as we continuously strive to maintain our facilities to the highest standards. We value your feedback and hope we’ll have the opportunity to provide you with a much-improved experience in the future. Should you choose to return, please feel free to reach out to us directly prior to your visit. We would welcome the opportunity to assist you personally and ensure your next stay is as smooth and comfortable as it should be. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains - MGallery Collection

Customer review rating 0.5/5

Jasmine S. Families - Confirmed reviews ALL

From the 6+ wedding contract variations due to errors or missed information to the 6+ changes in wedding/event organisers and the complete lack of organisation and miscommunication is just the beginning. My wedding weekend was ruined by disruptions and lack of readiness multiple time which could have been resolved with a little management and proper handover when people change role or move on. Instead I was expected to scramble to find emails and evidence of changes for my self while I shod have been enjoying my time on my wedding weekend. I will never recommend this venue and highly urge anyone considering it to go elsewhere. My dream wedding was turned into a poor experience and sad memory.

Customer review rating 5.0/5

Xiaoyi H. Families - Confirmed reviews ALL

Very nice resort, great location and views

Dear Xiaoyi, Thank you for your kind words about our friendly staff and the beautiful location of our resort. We are delighted to hear that you enjoyed your stay and appreciated the views we have to offer. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.5/5

Henry C. Couples - Confirmed reviews ALL

Attentive staff and great food

Dear Henry, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our location, enjoyed the attentive service from our staff, and found the food to your liking. It is our pleasure to provide a memorable experience for our guests. Best regards, Fairmont Resort Blue Mountains - MGallery Collection

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Other web-users rate our hotel

  • 1,461 reviews 8.2/10 Location
  • 2,752 reviews 6/10 Room
  • 2,911 reviews 7.8/10 Service
  • 26 reviews 5.4/10 WiFi
  • 1,622 reviews 5.1/10 Food
  • 1,022 reviews 5.8/10 Comfort
  • 886 reviews 3.5/10 Cleanliness
  • 729 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.