Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,563 reviews

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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,563 reviews

Customer review rating 1.5/5

Zhen S. Families - Confirmed reviews ALL

The day before arrival a message was sent by hotel to offer credit on late check in, but couldn't reply the message to opt in as it was code format, and there was no offer deadline mentioned, on the day when we arrived early and inquired about this, they said the room is ready and they couldn't honour it and said we could always call to opt in, but we tried to call twice before we got in, and no one answered the calls, thought that part was poorly organised. Paid to activate pool table, before realising cue ball was missing, brought this up with reception who could only give me a business card to call for refund, really? I mean, customers paid and dealt with hotel, they shouldn't be expected to deal with hotel's suppliers if there is an issue. Children arcade games are poorly maintained, we paid for a game that didn't even work properly, that could be regarded as a fraud. Noisy room with poor sound proof, could even hear neighbouring guests when they have loud discussion. The place is over rated, poor quality for money, not worth it, may be only worth half of what we paid.

Customer review rating 1.0/5

Matteo M. Families - Confirmed reviews ALL

Dear Team at Fairmont Resort Blue Mountains, I’m writing following our family stay on 26 April, which I booked through the American Express Platinum Concierge. The booking process was seamless, and we were genuinely excited to visit after hearing so many positive things. I work in hospitality myself, so I don’t take giving feedback lightly. That said, as you requested feedback, I’ll be direct and constructive. From the moment we arrived, the atmosphere felt chaotic. The lobby bar was busy, but more concerning was the lack of control, with tables covered in dirty dishes and no visible system to clear them. The team appeared overwhelmed and under pressure. At check-in around 4pm, we were first told our room was not ready, then shortly after told that it was. When we eventually made our way upstairs, the corridor carpets were visibly dirty, with crumbs and debris throughout. Upon entering the room, we realised it had not been properly reset, there was a “Happy Birthday” card addressed to another guest still in the room. We then went to the indoor pool, which was unfortunately not heated and appeared to be out of order. This was a key reason for booking, especially with children, so it was a major disappointment. We were also informed that the motor boat activity was not operating. Dinner was underwhelming. The food itself was acceptable, but the pricing felt disconnected from the offering. As someone who operates a fine dining venue, charging $17 for a small portion of broccolini sets a high expectation that simply was not met. Breakfast the following morning was, frankly, the most disappointing part of the stay. The space was clearly understaffed, with tables left uncleared, covered in half-eaten food, plates, and cups. I understand the pressure of a public holiday and labour costs, I deal with this daily, but this went beyond being stretched. It felt unmanaged. On top of that, something as basic as almond milk was not included, only soy or dairy, which meant we were charged $16 for two coffees. For a premium resort, this feels out of touch. On a separate note, we only received key information about the resort, including restaurant details, parking, and online check-in, at 3.45am on 27 April. This was well after our arrival and, frankly, far too late to be of any use. This stay was meant to be a small break for our family after a demanding week in our own restaurant. Instead, we felt the same pressure, disorganisation, and lack of control that we actively work to avoid in our own business. At this price point, that’s not acceptable. I’m sharing this in good faith, as I believe there is a strong foundation here, but the execution during our stay fell well short of expectations. I would appreciate your thoughts on this. Warm regards, Matteo

Dear Matteo, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate you outlining your experience in detail. We have taken the time to review your comments, and a member of our team has reached out to you directly via email to address your feedback in more detail. Thank you again for bringing these matters to our attention. We appreciate the opportunity to respond to your feedback directly. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.5/5

Nina M. Families - Confirmed reviews ALL

We had a lovely weekend away. The resort is as family friendly as can be and our toddler was a huge fan of the fish tank and kids play equipment areas.

Dear Nina M., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that your family enjoyed the amenities designed for young guests. It is always gratifying to know our efforts in creating a family-friendly environment are appreciated. Warm Regards, Michelle

Customer review rating 1.5/5

Arlene F. Couples - Confirmed reviews ALL

The Hotel was tired, understaffed and disorganised. Dinner options were chaotic and over priced.

Dear Arlene F., Thank you for your feedback regarding your recent stay. I regret to hear that you found our facilities and service lacking. I am sorry we let your down regarding the dining experience will be shared with our team for future consideration, as we continually strive to improve. Warm Regards, Michelle

Customer review rating 4.5/5

Peter D. Families - Confirmed reviews ALL

We stayed for the night to check out a group get together this November. The Resort has everything that we were looking for. Liz was extremely helpful & showed us around. We have now booked in November 26 for our group. Thanks.

Dear Peter D., Thank you for your feedback. It was great having you stay with us, and we’re so pleased the resort suited what you were looking for. Liz will be thrilled to hear your kind mention. We look forward to welcoming you and your group back in November. Warm regards, Guest Relations Team Fairmont Resort Blue Mountains

Other web-users rate our hotel

  • 1,386 reviews 8.2/10 Location
  • 2,672 reviews 5.9/10 Room
  • 2,779 reviews 7.5/10 Service
  • 25 reviews 3.5/10 WiFi
  • 1,526 reviews 4.8/10 Food
  • 1,003 reviews 5.6/10 Comfort
  • 895 reviews 3.6/10 Cleanliness
  • 679 reviews 6.6/10 Breakfast

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