Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,330 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Room 1

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,330 reviews

Customer review rating 4.5/5

Nicholas M. Couples - Confirmed reviews ALL

Dear Nicholas M., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you and your wife had a lovely stay and enjoyed our comfortable accommodation, facilities, and convenient location for exploring the beautiful Blue Mountains. It is particularly pleasing to know that you found the booking process straightforward, appreciated the comfort of your room and bed, and that our team provided friendly service throughout your stay. We are also grateful for your recognition of our check-in and check-out experience, WiFi, breakfast offering, and the service provided by our staff. Your kind comments will be shared with the team, who will be encouraged to know their efforts contributed positively to your visit. We appreciate your feedback regarding value for money and accommodation, as guest insights help us identify opportunities to further enhance our offering and overall guest experience. Thank you again for choosing Fairmont Resort and for being a valued ALL Accor member. We hope to welcome you back for another relaxing Blue Mountains getaway in the near future. Kind regards, Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 4.0/5

Husein C. Families - Confirmed reviews ALL

Dear Husein C., Thank you for taking the time to share your feedback following your recent family stay with us. We're delighted to hear that you had a great stay overall and enjoyed our spectacular location. It's also wonderful to know that you found the booking process through the ALL Accor App easy and that you would recommend us to friends and family. At the same time, we appreciate your constructive feedback regarding some aspects of your experience during the busy holiday period. We sincerely apologise for the delays encountered during check-in and understand how a slow arrival experience can impact the start of a holiday. We are continually reviewing our processes to improve efficiency during peak periods when the resort is welcoming a high number of guests. We are also sorry to hear about the inconvenience caused by the requested microwave not arriving and the difficulty reaching our housekeeping team. This is certainly not the level of service we aim to provide, and your comments have been shared with the relevant departments for review. Additionally, we appreciate your feedback regarding breakfast. School holidays are an especially popular time for families to visit, and while the resort can become very busy, we recognise the importance of maintaining a positive dining experience for all guests. Thank you for your loyalty as an ALL Accor Gold member and for sharing your experience with us. We value your feedback and hope to have the opportunity to welcome you and your family back for an even more enjoyable stay in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 2.0/5

Belinda S. Families - Confirmed reviews ALL

Dear Ms S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely sorry to learn that your experience did not meet your expectations, particularly in relation to the cleanliness of the resort and the staffing levels during your visit. Please be assured that we take your comments seriously and appreciate you bringing these matters to our attention. Guest feedback is invaluable in helping us identify areas for improvement, and your observations will be carefully reviewed with the relevant teams as we continue our efforts to enhance the experience we provide to all our guests. Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a more positive experience. Kind regards, Fairmont Resort Blue Mountains – MGallery Collection

Customer review rating 5.0/5

Robin B. Families - Confirmed reviews ALL

Dear Robin B., Thank you for sharing your delightful experience at Fairmont Resort Blue Mountains - MGallery Collection. We are thrilled to hear that you enjoyed your Christmas in July stay, particularly the festive decorations and the Yulefest Feast. It is rewarding to know that our team provided you with exceptional service, making your visit memorable. We appreciate your continued patronage and your kind recommendation. Warm regards, Fairmont Resort Blue Mountains - MGallery Collection

Customer review rating 2.0/5

Martina A. Friends - Confirmed reviews ALL

Dear Martina A., Thank you for taking the time to share your feedback regarding your recent stay with us. We are sincerely disappointed to learn that your experience did not meet your expectations, particularly with respect to the cleanliness and maintenance of your accommodation, as well as the condition of certain common areas. Please accept our apologies for the shortcomings you encountered. We have carefully noted your comments regarding the amenities offered and the additional fees associated with certain activities. Guest feedback is invaluable in helping us identify opportunities for improvement, and your observations will be shared with the relevant teams for review. At the same time, we are pleased to hear that our team members made a positive impression through their friendliness and service. Your recognition of their efforts is greatly appreciated and will be shared with the staff. Thank you once again for bringing these matters to our attention. We value your feedback and remain committed to enhancing the experience we provide to all our guests. Kind regards, Fairmont Resort Blue Mountains – MGallery Collection

Other web-users rate our hotel

  • 1,372 reviews 8.3/10 Location
  • 2,650 reviews 5.7/10 Room
  • 2,746 reviews 7.4/10 Service
  • 24 reviews 2.5/10 WiFi
  • 1,456 reviews 4.7/10 Food
  • 1,005 reviews 5.4/10 Comfort
  • 923 reviews 3.3/10 Cleanliness
  • 679 reviews 4.4/10 Value

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