Fairmont Resort Blue Mountains, MGallery 4 stars

Customer review rating (ALL Rating) 4.1/5 5,187 reviews

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Fairmont Resort Blue Mountains, MGallery - Image 1
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Fairmont Resort Blue Mountains, MGallery - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  5,187 reviews

TripAdvisor Rating  4.0/5  3,417 reviews

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Room and hotel were clean, nice restaurant

Dear Jon, Thank you for the review of our hotel! We apologize you experienced issues with the television and that you had no towels on arrival. We are glad that you found the Resort to be clean and you enjoyed our restaurant. We hope to see you again in the future. Sincerely, Charlie Young General Manager

Pleasant stay

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Had a nice stay. The hotel is very old and tired and needs updating eg baths very difficult to get into if you have leg problems. Need showers instead of baths. We went to restaurant for dinner. Service from Alok wasn't the best. He's a bit rude and abrupt. When you're paying these prices you expect good service. Shout out to Lilian who was very nice and looked after us in the cafe and the restaurant

Dear Anjali, Thank you for taking the time to review our hotel! We are currently in the process of renovating and updating the Resort which is very exciting news. We apologize you found a staff member to be rude, this is not how we expect our staff to behave with our guests. Thank you for letting us know we will be investigating this matter further. We are glad that you had a pleasant stay and hope to see you again very soon. Sincerely, Charlie Young General Manager

Not as good as before

Customer review rating 3.0/5

Vt Families - Confirmed reviews ALL

This was our fifth stay at the Fairmont as a family, and whilst our young daughter had an amazing time, we were left slightly disappointed. Service was really hit and miss. Reception and concierge team were fantastic as usual but some of the restaurant and facilities staff were borderline rude. Possibly due to being busy, understaffed and undertrained but it really shouldn’t be taken out on guests. Due to a couple conferences we initially had to park our car out on the street and were turned away from both the golf club and embers for dinner. The breakfast rush saw multiple dishes run out and basics like napkins run out too.

Dear Christopher T., Thank you for taking the time to share your feedback following your recent stay at the Fairmont. We truly value your loyalty and are pleased to hear that your daughter had an amazing time with us. However, I am deeply sorry to learn that your overall experience did not meet your expectations this time. Please accept my sincere apologies for the inconsistencies in service you encountered. While I am glad to hear that our reception and concierge teams provided their usual fantastic service, it is concerning to hear about the issues with some of our restaurant and facilities staff. Rest assured, we will address this with the relevant teams to ensure that all our staff maintain the high standards of service we strive for, even during busy periods. I also apologize for the inconvenience caused by the parking situation and the unavailability of dining options at the golf club and Embers. We understand how frustrating this must have been, especially after a long day. Additionally, the shortages during breakfast are unacceptable, and we will take immediate steps to rectify these issues to prevent them from happening in the future. Your feedback is invaluable to us as it helps us identify areas for improvement. We hope to have the opportunity to welcome you and your family back in the future. Sincerely, Charlie Young General manager

Great stay, lots to do

Customer review rating 4.5/5

G Families - Confirmed reviews ALL

Lots of activities for adults and kids, wonderful food at breakfast buffet, beautiful relaxing surroundings, comfortable rooms Food price and quality not very good i.e room service and at sublime point cafe

Dear Jegasothy G., We very much appreciate your comments regarding your stay at the Fairmont Resort Blue Mountains, MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlie Young

Well located but not given the room that was booked 3 months in advance

Customer review rating 1.5/5

Janie Friends - Confirmed reviews ALL

Upon booking 3 months in advance I also called the hotel direct on the same day to ensure that I booked the correct rooms as we were inviting friends that have never stayed at this hotel. My husband and I have stayed numerous times and unfortunately the previous stay the hotel made an error with our room so this time upon booking I wanted to be sure that this didn’t occur again. I also called a couple of weeks before to double check we were getting the room that we booked.

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Other web-users rate our hotel

  • 1,459 reviews 8.2/10 Location
  • 2,743 reviews 6.3/10 Room
  • 2,948 reviews 7.5/10 Service
  • 30 reviews 5.4/10 WiFi
  • 1,678 reviews 5.1/10 Food
  • 832 reviews 4.2/10 Cleanliness
  • 736 reviews 6.8/10 Breakfast
  • 635 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.