Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 5,185 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  5,185 reviews

TripAdvisor Rating  4.0/5  3,425 reviews

Short stay but very enjoyable

Customer review rating 4.5/5

Susan T. Couples - Confirmed reviews ALL

Location, facilities, staff and room were all brilliant. a very pleasant enxperience all round.

Dear Susan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Team

Good stay

Customer review rating 4.5/5

Peter W. Couples - Confirmed reviews ALL

Satisfactory

Dear Peter W., Thank you for sharing your positive feedback with us. We are delighted to hear that you had a good and satisfactory stay at Fairmont Resort Blue Mountains, MGallery Thank you so much for your kind words and for taking the time to recognize Roger, our Concierge. We are thrilled to hear that he contributed to your satisfaction during your stay! Roger is truly an asset to our team, and we will be sure to pass along your compliments to him. We look forward to welcoming you back soon. Best regards, Fairmont Resort team.

Great if you play golf or are bringing the family

TripAdvisor rating 4.0/5

pritchard8024 Families - TripAdvisor review

This is a beautiful family or golfer oriented resort. I wouldn’t recommend for couples unless you like kids-as they are everywhere, but as we had our grandson it was great. We visited on the weekend, hopefully different vibe during the week. There is an indoor, outdoor pool, an ice-rink, toboggan, games rooms, world class golf course etc etc, so no-ones getting bored. Nice range of restaurants with awesome views however the room service selection is limited and expensive ($30 for a burger) but good quality. Typical of an Accor brand hotel- inflate the food price to compensate for their Accor card discount program. Our rooms (321 & 318) were very large and clean if somewhat boring and generic in decor. Good comfortable bed and nice toiletries in the bathroom. Free parking is always appreciated and staff are friendly and professional. While the overall impression of the property is a historic grand alpine resort there is a feeling of it being “used” rather than pristine with some maintenance and cleanliness issues making it more four star rather than four and a half or five. The outside pool has large chips in the pool surface, the parquet flooring around lift lobbies is pretty hammered and dirty. Not the hotels fault but a lot of parents don’t seem to give a damn about controlling their kids ( they’re there to “relax”) and the result is damage to the property and aggravation to other guests.

Well located, lots of facilities, but let down!

Customer review rating 2.0/5

Peter A. Couples - Confirmed reviews ALL

A little disappointed with the condition of the motel. It has certainly detieriated since our last stay some years ago. The accessible room, while reasonable, really didnt provide sufficient safety for my wife in a wheelchair. The plastic shower seat was inadequate and the toilet is lower than required for an accessible unit. The grab rails are on the left side, being strong in her right arm, she couldnt use the grab rail, so I needed to lift her up, quite dangerous. We were celebrating our 52nd wedding anniversary and went downstairs for dinner at 5:30, to be told that they were booked out and "bookings were essential" the details I received from the reception on your deatails about the motel stated "bookings preferred", the restaurant was less than half full. We went back upstairs to have a casual dinner on level 1. Not satisfactory!! We checked the restaurant downstairs on leaving around 7 and the restaurant still had about 8 tables empty, why were we turned away?

Pleasant, enjoyable and so comfortable.

Customer review rating 5.0/5

Patricia D. V. Couples - Confirmed reviews ALL

The staff in all areas were extremely helpful. Breakfast was delicious served with all necessary requirements.

Dear Patricia D. V., We very much appreciate your comments regarding your stay at the Fairmont Resort Blue Mountains, MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team.

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Other web-users rate our hotel

  • 1,541 reviews 8.3/10 Location
  • 2,834 reviews 6.2/10 Room
  • 3,059 reviews 7.6/10 Service
  • 29 reviews 5.6/10 WiFi
  • 1,731 reviews 5.3/10 Food
  • 1,014 reviews 5.7/10 Comfort
  • 843 reviews 4/10 Cleanliness
  • 748 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.