Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

Customer review rating 4.3/5 16,465 reviews
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel
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Hotel extras

  • Nature's splendour on your doorstep

  • Heavenly gardens

  • Award-winning KidsZone

  • Adjacent to Leura Golf Course

  • 15 flexible conference and event spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air Conditioning
  • SYDNEY KINGSFORDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf
  • Outdoor tennis court (Nearby)
  • Outdoor sports
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 23 meeting room(s)
  • Conventions hotel

Hotel location

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

1 Sublime Point Road
2780
leura
australia

Tel: +61247850000

Fax: (+61)2/47850001

Contact email

Check-in from 15h00

Check out up to 11h00

  • By plane

    SYDNEY KINGSFORD At 111km / 68.98 miles - Shuttle paying

  • By train

    LEURA TRAIN STATION At 3km / 1.86 miles

GPS :-33.721863, 150.350239

Our accommodations

Elegantly appointed and stylish, guest rooms at Fairmont Resort Blue Mountains provide the perfect retreat within this peaceful setting. Recently refurbished, each guest room and suite is spacious, comfortable and contemporary, featuring views over the Ja mison Valley, the Blue Mountains National Park, Leura Golf Course and the hotel's gardens and walkways. Guests staying at this superb Blue Mountains hotel can enjoy a range of in-room facilities, including a minibar, WIFI access, an LCD TV and ensuite.

STANDARD ROOM, 1 King Bed

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Bed, Garden or Valley Views

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 2 Queen Beds, Garden Views

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King Bed, Courtyard

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

STANDARD ROOM, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE ROOM, 1 King bed, Spa Bath

  • Max. number of persons: 2
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

JAMISONS RESTAURANT

Type of cuisine: Bistro

Start your day with a gourmet morning in Jamisons Restaurant with a modern buffet and chef's cooking station. Buffet breakfast is available weekdays 06:30 to 10:00 and weekends 07:00 to 10:30. The Saturday seafood dinner buffet is available from 6pm.

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EMBERS RESTAURANT

Type of cuisine: Regional

Experience a taste of Blue Mountains flavours with our casual dining menu. Enjoy a meal by the iconic stone fireplace for lunch or dinner. Soak in the rich mountain atmosphere created by the fireplace set to a backdrop of Jamison Valley views.

Lunch

12:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EUCALYPT

Type of cuisine: Gourmet

With a food philosophy centred around providing simplistic, warm and comforting food with fresh and authentic tastes of the Blue Mountains region and beyond. Experience modern dining and our signature cocktails designed by our inhouse mixologist.

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUBLIME LOUNGE

Photo non contractuelle / Strictly non binding

The perfect venue to indulge in our delectable High Tea or enjoy a glass of fine Australian wine whilst immersing yourself in the panoramic views of the resort grounds. Taste our unique Sydney Brewery beer whilst grazing in front of the dual fireplace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 23

  • Maximum size: 576

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 520 people

Find out more

Our guest reviews for
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

16,465 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,021 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great place to stay

Customer review rating 4.3/5

David Couples - 13/02/2020 Confirmed reviews ALL

great service and location, room large well equipped with great views. a number of activities to keep you entertained but didn't use these as to extreme weather conditions, thus we will be returning for the weekend.

An All Round Great Experience: play, work and team building.

Customer review rating 4.3/5

Lt Business - 13/02/2020 Confirmed reviews ALL

From my arrival, the staff were warm and friendly. In particular, Samantha Hunter, who was my contact to organise both my personal stay and work conference details including accommodation. The staff took great care to look after all our needs and anticipate before we had to ask; Nikita and Nividen made our dinner a special event after a long day, Sam and Paige made sure our room and catering breaks were well timed. Jason (James?) the duty manager was also very responsive when my room window was leaking, switching me to an incredibly generous suite which made my stay even more special. Thank for creating such a warm space for both play and work.

Great stay

Customer review rating 4.3/5

Belinda.d Couples - 13/02/2020 Confirmed reviews ALL

A well appointed hotel with friendly and helpful staff

Customer review rating 4.3/5

David W. Couples - 12/02/2020 Confirmed reviews ALL

Only problem we could not operate TV.

Dear David We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. We are pleased to read how you enjoyed your overall time spent here with us and have shared your comments with our genuinely caring team, thank you. We also appreciate your constructive feedback that allows us to address any concerns and continue to make improvements and adjustments in line with guest expectations. Our sincere apologies for your television not working, we understand the frustration this can cause and are double checking your room to ensure it has been fully rectified, thank you for taking the time to let us know. Thank you again for sharing your experience, and we wish you safe travels. Sincerely, Leigh Salas Executive Assistant Manager

Stayed before, Accor room upgrade, very comfy,

Customer review rating 4.3/5

Bill P. Couples - 12/02/2020 Confirmed reviews ALL

It was pouring rain when we were there ..there was a small water leak in our room 412 and blackout at breakfast on Sunday but that was no problem. Staff thought there was a backup generator but that appeared not to come on. I thought staff and building held up well to the weather onslaught. It is nutty that the bath was designed so that the fixed (not on flex lead) shower rose is above the tap. We ordered room service in evening and left tray outside door. It was still there when we left room at 9am next morning.

Dear Bill We very much appreciate your comments regarding your very comfortable stay at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. We also appreciate your loyalty to the resort and to Accor, thank you. We are pleased to read how you enjoyed your overall time spent here with us and have shared your ratings with our genuinely caring team, thank you. We also appreciate your constructive feedback that allows us to address any concerns and continue to make improvements and adjustments in line with guest expectations. We do have a back up generator onsite - however unusually this was taken out by the blackout as well which was throughout Leura, thank you for your understanding of this unique occurrance. There is no excuse whatsoever for the in room dining tray not being cleared from outside your rooms, please accepot our apologies for this it is certainly not reflective of our usual service standards and has been shared with our In Room Dining team for their review, thank you for taking the time to bring this to our attention. Thank you again for sharing your experience, and we look forward to welcoming you both back again in the near future. Sincerely, Leigh Salas Executive Assistant Manager

Very warm welcome

Customer review rating 4.3/5

Zoe Couples - 12/02/2020 Confirmed reviews ALL

Returning to the Fairmont after several years, our experience solidified why it is that when we visit the mountains the Fairmont is the obvious place to stay. The friendly reservation staff who arranged a complimentary cheese place and bottle of wine for our arrival, the warm welcome back at check in and making space for us last minute at Embers for a delicious menu and fine friendly service. We could not be happier. Thank you Fairmont!

Dear Zoe We very much appreciate your comments regarding your recent return stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. Firstly, thank you for your ongoing loyalty to both the resort and to Accor hotels, it is highly valued and appreciated by the whole team here. What lovely feedback to receive, thankl you so much for sharing with us. We love that this trip has solidified us in your mind as the place to stay at when visiting the stunning Blue Mountains and that you were given a warm welcomw that stayed with you throughout your time here. I wanted to let you know your kind comments have been shared with our team. Our staff are focused on ensuring all of our guests get the very most out of their time spent here with us and are genuine in their service. It is so nice to see this was reflected throughout your stay. Thank you again for sharing your experience, and we look forward to continuing to welcome you both back to the sublime Blue Mountains again soon. Sincerely, Leigh Salas Executive Assistant Manager

Great stay, Fantastic service

Customer review rating 4.3/5

Jo-anne Families - 12/02/2020 Confirmed reviews ALL

Front desk were brilliant, concierge were very helpful, day spa relaxing and food was beautiful

Dear Jo-Anne, Thank you for taking the time to provide feedback on your recent 'great' family stay with us in the beautiful Blue Mountains. We are so pleased to have played a part in making your time here so enjoyable and especially appreciate your comments on our 'fantastic' staff service and for taking the time to personally name Jason as an exemplary member of our team. Your kind comments have been shared directly with him as well as with his Manager and peers- it means so much, thank you. We are lucky to have a truly passionate team who love what they do and this seems to shine through. We look forward to warmly welcoming you and your family back to the resort and sublime Blue Mountains again in the near future. Sincerely, Leigh Salas Executive Assistant Manager

Helpful Staff

Customer review rating 4.3/5

Anonymous Friends - 12/02/2020 Confirmed reviews ALL

Unfortunately there was bad weather and as the parking is so far away and not under cover I got both drenched upon my arrival as well as my departure, also ruining 2 pairs of expensive shoes. Also as there was a blackout in the morning on the day of our departure, we didn’t get to have breakfast or get properly for our early afternoon function (no power to dry our hair) couldn’t even get a coffee. The staff were as helpful as they could be and pleasant.

Dear Mandi, Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. I am so sorry your stay was impacted by the extreme weather we experienced over your stay and apologise for this - certainly far from our want I can assure you. The weather pattern over your stay was a once in a 30 year storm and the resort has never experienced anything like it in it's history. We absolutely have a back up generator, however this too was impacted as we experienced 590mm of rainfall in such a short time span. A very rare occurrance for a generator to also go down, we have not experienced this previously. I am very pleased to hear how helpful our staff were under these trying circumstances - thank you for provding this feedback, I have shared your comments with the great onsite team here. Mandi, we certainly dislike to see any negative comments and do take things personally, we run the resort very professionally and strive for high customer retention and satisfaction. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leigh Salas Executive Assistant Manager

good relaxing stay

Customer review rating 4.3/5

James B. Couples - 12/02/2020 Confirmed reviews ALL

Great experience good facilities very good setting Friendly staff clean and spacious room.

Dear James We very much appreciate your comments regarding your 'good, relaxing' stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. Firstly, thank you for your ongoing loyalty to Accor, it is highly valued and appreciated. It is always a pleasure to receive positive feedback. I will share your comments on our 'friendly staff' with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you both back to the sublime Blue Mountains again soon. Sincerely, Leigh Salas Executive Assistant Manager

Beautiful Staycation in the Blue Mountains

Customer review rating 4.3/5

Priscilla Couples - 12/02/2020 Confirmed reviews ALL

The Fairmont Resort in the Blue Mountains is the perfect staycation for couples wanting to get out of Sydney for the weekend. The best part of the hotel is certainly it's staff - from waiters to check-in to concierge to valet to the staff on the phone - everyone is friendly, welcoming and professional. It has a ton of activities (billiards, indoor and outdoor pool, spa, sauna, gym facilities) for couples and a lot of things for kids to do as well. The on-site restaurant, Embers, is perfect whether you're dining in-room or you're seated at their table. All of the food was amazing. The rooms are comfortable, modern and provide plenty of comforts. The TV is awesome and I never wanted to leave the bed. The whole hotel is perfect for a rainy day and I absolutely would come again!

Dear Priscilla, Thank you for taking the time to provide feedback on your recent stay with us in the beautiful Blue Mountains. We are so pleased to have played a part in making your time here so enjoyable and especially appreciate your comments on our staff service throughout all elements of your stay! We love that you took the time to personally name Mauro as your 'favourite person ever', so lovely . Your kind comments have been shared directly with him as well as with his Manager and peers- it means so much, thank you. We are lucky to have a truly passionate team who love what they do and this seems to shine through. We love that you enjoyed the extesnive onsite facilities, thank you for all your lovely and positive feedback. We look forward to warmly welcoming you both back to the resort and sublime Blue Mountains again in the near future. Sincerely, Leigh Salas Executive Assistant Manager

Aussie Icon!

Customer review rating 4.3/5

J &. R. K. Couples - 12/02/2020 Confirmed reviews ALL

As long term ACCOR members, we really enjoyed our return visit as a special relaxation stay for us! We love our swims in the great pool and always feel very welcome and catered for by such friendly staff!

Dear J & R K. We very much appreciate your comments regarding your 'special relaxation' stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. Firstly, thank you for your ongoing loyalty to both the resort and to Accor hotels, it is highly valued and appreciated by the whole team here. It is always a pleasure to receive positive feedback and I wanted to let you know your kind comments have been shared with our team. We love that you felt welcomed and catered for throughout your stay, thank you for the feedback. Thank you again for sharing your experience, and we look forward to continuing to welcome you both back to the sublime Blue Mountains again soon. Sincerely, Leigh Salas Executive Assistant Manager

Nice resort lots of restaurants

Customer review rating 4.3/5

Sarah Solo - 11/02/2020 Confirmed reviews ALL

Good resort but somewhat aged Bathroom is old and toilet doesn't flush Jacuzzi next to indoor pool doesn't have jets Restaurants are good and Eucalypt was very good

Dear Sarah, We very much appreciate your comments regarding your stay at the Fairmont Resort Blue Mountains - MGallery. I am pleased you enjoyed your overall stay including the variety of dining options here at the resort and your enjoybale dinner at Eucalypt. We also wanted to take this opportunity to advise that as part of our rejuvenation programme that is currently underway we are planning to update our accommodation rooms and bathrooms, so these will be improved. Regarding the indoor spa, your comments have been shared with our Maintenance Manager as the jets are currently working and he will investiagate why it was not operational over the dates of your stay - our apologies for this rare occurrance. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back again soon. Sincerely, Leigh Salas Executive Assistant Manager

Not a good ambassador for the Brand

Customer review rating 4.3/5

Guy Couples - 11/02/2020 Confirmed reviews ALL

We were, not to put too fine a point on it, disappointed. How any hotel can call itself 4 star and put out a room with a badly cracked sink, dusty shelves and dirty patio furniture is beyond us. The food in Embers is good, but my goodness, the service is slow. We met friendly staff but their training is somewhat lacking. We were told when checking in that there was no need to book at Embers - not so, we walked up to Embers to be asked if we'd booked? And then told that as we hadn't, there were no tables available and we'd have to wait. We had been really looking forward to this part of our holiday, too. On checking out, it was notable that we weren't asked how our stay had been - one gets the feeling that this is because they already know we were unlikely to be delighted. Could not in all honesty, recommend this property to anyone we know.

Dear Guy, Thank you for taking the time to provide feedback on your recent stay with us. We were disappointed in reading that your experience did not meet expectations and apologise for this - never our want or intention to have any one of our valued guests leaving feeling anything other than 100% satisfied. Staff training and development is our number one priority and an area that receives much time, effort and company resources. As a result of this focus, we usually receive accolades from our guests for the warm, friendly and professional service consistently found throughout the resort. It is very disappointing to us that this was not reflected in your case and we assure you it is certainly a rarity and once again apologise. Our Front Office Manager has already reviewed this with the team and reiterated that we should always encourage guests to book their preferred time for dining, we understand the disappointment this would have caused and inconveniance. We also apologise regarding your sink. I understand it is too late for your stay, however did want to advise you that we are in trhe process of having sinks replaced so it will be rectified shortly, our apologies in the interim. Once again we are deeply disiappointed that you did not experience our normal high level of personalised service and product that ensures we provide a memorable experience for each and every one of our guests. Sincerely, Leigh Salas Executive Assistant Manager

A pleasant stay

Customer review rating 4.3/5

Mary Couples - 11/02/2020 Confirmed reviews ALL

We had an unplanned stay at the Farimont resort, we were travelling west over the Blue Mountains during that heavy deluge of rain and it was just too dangerous to continue driving so we stopped in for the night and waited for the rain to pass.

Dear Mary We very much appreciate your comments regarding your stay at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. We are pleased to read how you enjoyed your time spent here with us, lthough unexpected due to the heavy rains, and have shared your comments with our genuinely caring team, particularly Embers and the breakfast teams, thank you. We also appreciate your constructive feedback that allows us to address any concerns and continue to make improvements and adjustments in line with guest expectations. Our sincere apologies for your dining experience at breakfast not meeting expectations in regards to overall presentation. Please be assured this has been shared with both our Restaurant Manager and Executive Chef for review, thank you for bringing it to our attention. Thank you again for sharing your experience, Sincerely, Leigh Salas Executive Assistant Manager

Favourite hotel

Customer review rating 4.3/5

Luke Couples - 11/02/2020 Confirmed reviews ALL

Great stay , beautiful room , staff made us feel welcome and food was amazing in embers. Only issue was a stolen umbrella And black out

Been a few times so know the hotel well

Customer review rating 4.3/5

Bruce P. Couples - 11/02/2020 Confirmed reviews ALL

I was issued with two drink vouchers and one coffee voucher, however I was unable to use them as the bar was closed quite early. I understand that to keep an employee on until late costs, however there is either a service or there's not?

Dear Bruce We very much appreciate your comments regarding your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. Firstly, thank you for your ongoing loyalty to both the resort and to Accor hotels, it is highly valued and appreciated by the whole team here. I am pleased you enjoyed your overall stay, and we especially appreciate your constructive feedback as it ensures we are able to continually improve our service offering. Our sincere apologies for your sink issue - this has been reported to our House Keeping Manager to ensure it has been rectified and also review with the team member who was rostered on to prepare your room for arrival as this is not reflective of our usual high standards of cleanliness. We also apologise for the bar opening times and have shared your comments with our Food and Beverage Outlets Manager to review - thank you for taking the time to bring this to our attention. Thank you again for sharing your experience, and we look forward to continuing to welcome you both back to the sublime Blue Mountains again soon. Sincerely, Leigh Salas Executive Assistant Manager

Great service, great location

Customer review rating 4.3/5

Anonymous Business - 11/02/2020 Confirmed reviews ALL

I checked in to room but was not what I booked. King room was with two single beds. Rang to advise that this had happened , housekeeping came up to change to king bed. Prompt and was lovely lady -Diane

Dear Maria We very much appreciate you taking the time to complete our guest satisfaction survey regarding your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel for business. Thank you first of all for your loyalty to Accor, it is very much appreciated. It is always a pleasure to receive positive feedback. I will share your ratings with our team. I apologise for the initial mix up with your bedding configuration and am so pleased it was rectified effiently by Diane - your compliemtsn have been shared with her directly as well as with her Manager, thank you! I am pleased we played a part in making your business trip enjoyable and we look forward to warmly welcoming you back to the Resort and sublime Blue Mountains soon, be it for business or at your leisure. Sincerely, Leigh Salas Executive Assistant Manager

Lovely mountain vibe

Customer review rating 4.3/5

Jo-anne Business - 11/02/2020 Confirmed reviews ALL

For business.

Dear Jo-Anne We very much appreciate you taking the time to complete our guest satisfaction survey regarding your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel for business. It is always a pleasure to receive positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept our apologies for the mould in your shower - this is certainly not reflective of our usual high cleaning standards and we appreciate the opportunity to review it with our House Keeping team, thank you for taking the time to let us know. I am pleased we played a part in making your business trip enjoyable and we look forward to warmly welcoming you back to the Resort and sublime Blue Mountains soon, be it for business or at your leisure. Sincerely, Leigh Salas Executive Assistant Manager

Kids all happy.

Customer review rating 4.3/5

Pauline S. Families - 11/02/2020 Confirmed reviews ALL

Restful and interesting for the children

Dear Pauline We very much appreciate your comments regarding your family stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. Firstly, thank you for your ongoing loyalty to Accor, it is highly valued and appreciated. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the Front Desk team. I am so pleased the kids had such a great time and this in turn made it a restful stay for you, thank you for the feedback. Thank you again for sharing your experience, and we look forward to welcoming you and your family back to the sublime Blue Mountains again soon. Sincerely, Leigh Salas Executive Assistant Manager

Relaxing stay

Customer review rating 4.3/5

Amy Couples - 11/02/2020 Confirmed reviews ALL

Great experience; beautiful and friendly staff; amazing location; awesome facilities

Dear Amy We very much appreciate your comments regarding your 'relaxing' stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. Firstly, thank you for your loyalty to Accor, it is highly valued and appreciated. It is always a pleasure to receive positive feedback. I will share your comments on our 'beautiful and friendly' staff with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your constructive comments as this ensures we are always working on our service offering. Our apologies for the issues with your towels, this has already been brought to the attention of our House Keeping Manager to review with the team as it is not reflective of our usual high standards. Thank you again for sharing your experience, and we look forward to welcoming you both back to the sublime Blue Mountains again soon. Sincerely, Leigh Salas Executive Assistant Manager
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