Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.0/5 4,381 reviews

Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Room 1

Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,381 reviews

Customer review rating 3.5/5

Sherida M. Friends - Confirmed reviews ALL

Dear Sherida M., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Resort Blue Mountains. We are delighted to hear that you enjoyed your accommodation, the cleanliness of the resort, and your breakfast experience. We also appreciate your loyalty as an ALL Accor Silver member. We are sorry to learn of your disappointment regarding the late check-out experience. Upon reviewing your reservation, we can confirm that late check outs were arranged for both of your rooms during your stay. As late check out requests are dependent on the resort's availability, we always do our best to accommodate such requests whenever possible. We appreciate your feedback, as it provides us with the opportunity to better understand our guests' experiences and continue enhancing the service we provide. We also appreciate your comments regarding membership recognition and service interactions. Providing warm and attentive hospitality is something we take great pride in, and your feedback has been shared with the relevant team for review as we continue to enhance the guest experience for all our valued guests. Thank you again for your valuable feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back to the resort in the future for another enjoyable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 3.0/5

Amy P. Couples - Confirmed reviews ALL

Dear Amy, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Resort Blue Mountains. We understand that you were looking forward to a relaxing getaway, and we appreciate you bringing to our attention the areas where your experience could have been more seamless. We are committed to providing a comfortable and enjoyable stay for all our guests. We strive to ensure that all in-room technology is functioning optimally for our guests' convenience, and we appreciate your feedback as it helps us identify opportunities for improvement. We apologise for the disruptions you experienced during your visit. At the same time, we are pleased to hear that our team was able to assist you promptly by relocating you to another room once the matter was brought to our attention. We are always committed to finding solutions that help ensure our guests' comfort throughout their stay. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to the resort in the future and provide you with a more seamless and enjoyable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 5.0/5

Georgina S. Families - Confirmed reviews ALL

Dear Georgina, Thank you for your sharing your feedback following your recent stay with us. We are delighted to hear that our resort continues to be your favourite family haven and that guests across all generations enjoyed the occasion together. It is especially pleasing to know that our breakfast buffet was a highlight of the celebration. Thank you again for staying with us, and we look forward to welcoming you and your family back for many more celebrations in the future. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 2.0/5

Jennifer F. Families - Confirmed reviews ALL

Customer review rating 1.5/5

Joanne K. Families - Confirmed reviews ALL

Other web-users rate our hotel

  • 1,363 reviews 8.2/10 Location
  • 2,645 reviews 5.5/10 Room
  • 2,720 reviews 7.4/10 Service
  • 24 reviews 3.8/10 WiFi
  • 1,415 reviews 4.7/10 Food
  • 1,002 reviews 5.4/10 Comfort
  • 935 reviews 3/10 Cleanliness
  • 695 reviews 4.4/10 Value

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