Fairmont Resort Blue Mountains, MGallery 4 stars

Customer review rating (ALL Rating) 4.2/5 5,145 reviews

Best price
guarantee
Fairmont Resort Blue Mountains, MGallery - Image 1
Fairmont Resort Blue Mountains, MGallery - Image 2
Fairmont Resort Blue Mountains, MGallery - Image 3
Fairmont Resort Blue Mountains, MGallery - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Fairmont Resort Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,145 reviews

TripAdvisor Rating  4.0/5  3,410 reviews

Worst hotel ever

TripAdvisor rating 1.0/5

mouhamadm2015 Families - TripAdvisor review

Rory not a nice manager. Him and his reception staff. They are incredible rude. Unsympathetic and nasty. I had 2 elderly people in their 70 and needed 30 mins extra time so they can get their stuff and leave They wouldn't accept I got upset when the reception staff told me that if I stay one minute extra they will charge me 100 dollars. Iam a platinum member of accor and I'll never stay here again nor will i ever recommend it to anyone I know.

Hi Mouhamadm2015, Thank you for taking the time to send through your feedback. I would like to add in the information that you have left out of your review as I do feel you are misrepresenting the resort and our staff. As was discussed with you, we had already given you an additional hour to check out, despite how busy we were over school holidays. As a Platinum member, you would know that late checkouts are subject to availability, but we always do our best for our loyalty members, and we were able to arrange this for you. Our EAM had to intervene with you after you had gotten agitated with our Reception team, and then the Front Office Manager when demanding additional time. As was discussed with you at the time, we had allowed an additional hour, and aggressive interactions with our team members is not tolerated, hence Rory coming to speak with you directly. We do agree that we are not the resort for you in the future, and thank you again for your feedback. Kind Regards, Charlie Young General Manager

Disappointing. Do not stay during the week.

TripAdvisor rating 3.0/5

CJ J TripAdvisor review

We booked a Monday-Wednesday stay with a few friends and families for the last week of holidays to find most of the hotel activities for kids and dining options are not available during the week. We booked a two bedroom suite at over $500 per night and many of activities the kids wanted to do are only available on weekends and public school holidays. Our kids are still on holidays but the activities are not on offer. They weren’t able to go on the slide, the paddle boats, the ponies or go on the adventure park. The kids train runs once a day at 9am and if you miss a ticket or the departure time it’s done. House cleaning cleared our room on Tuesday and said they would return with fresh towels and didn’t, calls to house keeping, reception and concierge were all unanswered. The dining options were very average and room service being one of the only options was super limited. No mini bar in be room and extremely limited food and drink options within the resort. The rooms are quite dated, I was glad we booked the suite but even that was underwhelming. Such a shame as we convinced friends to join us but wouldn’t likely visit again. Definitely do not recommend staying at the Fairmont Monday to Friday.

Hi 834cjj, Thank you for taking the time to send through feedback on your stay. I am sorry we didn't meet your expectations on this visit. We aim to provide our guests with all hotel information, including when specific activities are running on our website. This way our guests can check what is on and available prior to booking. Based on your feedback we will explore how we can make this more apparent to our guests prior to booking so we do not see these same issues eventuate for other guests. Please do reach out me directly at guest.relations@fairmontresort.com.au, as I am sure we can look at a future date for you where we can ensure you have a much more enjoyable experience. Kind Regards, Charlie Young General Manager

A restless stay making me wish I rather stayed at home

TripAdvisor rating 1.0/5

ericcJ5009FG TripAdvisor review

I am not one to write reviews, especially a poor one but I was so extremely disappointed with my last visit. This was my 2nd visit and unfortunately, will most probably be my last which is a shame as my daughter enjoyed the amenities. Our family booked 2 deluxe rooms (431 and 432) for 1 night ($800 total) on the 21st July 2024. I have had a long week and was looking forward to much needed R&R. At 2:30AM, I was awoken with a loud persistent sound emanating from near the door. The sound was bad enough that I decided to go to the front desk to ask the lady who was staffed at the time to have a look. She agreed that the sound was abnormal and loud. 5 minutes later, a manager knocked on the door (now waking up my wife) and told me that it was a plumbing issue and that we could change rooms. Unfortunately, this was not a feasible option given the logistics of: 1) Waking up a 8 year old and then getting her to fall asleep again 2) We were travelling with my elderly parents in the opposite room 3) Having to pack up all our luggage at 2:30 AM in the morning At the end, we decided to endure a restless night across both rooms. Upon check out, the front desk did not bother to ask us about our stay and was simply more interested in whether we incurred any charges to the room. I have recorded a video of the issue and am happy to share with your staff if interested. Other highlights of my stay included being overcharged for our dinner. Rather than refunding me the incorrect amount, I had to pay the full amount again whilst waiting 3-4 days for the first lot of charges to be refunded.

Self-contained holiday

Customer review rating 4.0/5

Paul T. Couples - Confirmed reviews ALL

A big plus that all the attractions/amenities we needed were on site. Staff friendly and helpful. Guest room comfortable. Some areas of the resort look a bit tired and would benefit from a facelift.

Dear Paul, Thank you for the review of our hotel! We are currently in the process of renovating certain areas in the hotel, thank you for your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlie Young General Manager

Great location and staff - shame about the facilities being booked out and not in use.

Customer review rating 3.0/5

Dani Families - Confirmed reviews ALL

We were so excited to stay at the Fairmont for the first time however when we arrived the kids activities were booked out for the subsequent days of our stay, as was the embers restaurant, the sublime restaurant and the whiskey bar. We had to leave the Fairmont for our meals, cocktails and activities which was a shame, we were hoping to stay within the grounds and enjoy the facilities. It would have been nice to know the NRL team were taking over the venue prior to booking and I would have booked at a later time, aka the week later or after school holidays.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,432 reviews 8.1/10 Location
  • 2,695 reviews 6.2/10 Room
  • 2,898 reviews 7.6/10 Service
  • 29 reviews 5.8/10 WiFi
  • 1,646 reviews 5.2/10 Food
  • 827 reviews 4.2/10 Cleanliness
  • 725 reviews 7/10 Breakfast
  • 630 reviews 5/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Leura

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.