Fairmont Resort Blue Mountains - MGallery Collection 4 stars

Customer review rating (ALL Rating) 4.1/5 4,597 reviews

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa & Wellness Centre in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to the historic Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

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Hotel location

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  4,597 reviews

TripAdvisor Rating  3.9/5  3,487 reviews

Bad experience

TripAdvisor rating 1.0/5

Julie M TripAdvisor review

My husband and I booked the Fairmont Resort to celebrate our 40th wedding anniversary, expecting something special given the $550 per night price tag. Unfortunately, it was a huge disappointment. This resort should not be marketed as a couples’ retreat. It is very much a children’s resort. Kids were running uncontrolled throughout the property, and the overall atmosphere felt more like a creche than a luxury resort. We have no issue with children at all — but guests should be told honestly what type of experience to expect. If you are seeking a quiet, romantic getaway, this is not the place. The room itself was also underwhelming. For the price, we were shocked to have a shower over a bath, with very low water pressure, and we could clearly hear noise from the room next door. The resort overall feels very tired and dated. We were unable to use the pool at all, as it was completely taken over by children, which again reinforces that this is not an adult-focused or couples-friendly environment. We chose the Fairmont for a milestone anniversary and expected a “wow” factor — instead, it was the complete opposite. Sadly, this was not the experience we hoped for, and we would never return.

Customer review rating 3.0/5

Leese S. Business - Confirmed reviews ALL

Hotel very understaffed at both bar and reception . VERY noisy with children running up and down hallways and not ideal for a quiet workplace.

Customer review rating 1.5/5

Vimal P. Families - Confirmed reviews ALL

Poor by Fairmont standards. Run down. In desperate need of a revamp. Many of the hotel amenities not working.

Customer review rating 4.0/5

Ann T. Families - Confirmed reviews ALL

Front office staff & Concierge excellent, Sublime cafe staff lacked knowledge and were not helpful.

Dear Ann T., Thank you for your kind words regarding our front office and concierge teams. We appreciate your feedback about the staff at Sublime Cafe and will take it into consideration as we strive to enhance our guest experience. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

Customer review rating 1.5/5

Jeffrey B. Families - Confirmed reviews ALL

Came with our dog - struggled to get room cleaned having to tell reception multiple times when we were out as they didn’t want to give us a time and this meant often having to put the dog in the car etc to keep him out of the room and then not even having it cleaned

Dear Jeffrey B., Thank you for sharing your feedback regarding your recent stay at Fairmont Resort Blue Mountains. Our team strives to accommodate all guests, including those traveling with pets. However, we sincerely apologize for the challenges you faced in relation to room service during your visit, particularly while traveling with your dog and family. For pet stays, housekeeping can be requested at a time that is convenient for the guest when the dog is out of the room. We regret if this option was not clearly communicated, as we understand how this may have caused inconvenience. Please be rest assured that your comments have been shared with the relevant teams to help ensure this process is explained more clearly and consistently in the future. Again, we appreciate your feedback, as it helps us identify where improvements are needed. We hope to have the opportunity to welcome you back to the resort for a more enjoyable stay. Kind regards, Guest Relations Team Fairmont Resort Blue Mountains

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Other web-users rate our hotel

  • 1,441 reviews 8.2/10 Location
  • 2,736 reviews 5.8/10 Room
  • 2,879 reviews 7.7/10 Service
  • 25 reviews 5.3/10 WiFi
  • 1,585 reviews 5.1/10 Food
  • 1,021 reviews 5.5/10 Comfort
  • 879 reviews 3.4/10 Cleanliness
  • 712 reviews 6.6/10 Breakfast

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