Great time with the family.

Excellent amenities, kids, wife and i loved it all, the staff at the cafe and Italian restaurant downstairs where the only let down. They seemed like I was putting them out to take an order and took a long time to even acknowledge me at the cafe. Will be back because of the amazing hotel but staff could be better

We were welcomed on arrival , and with our daughter informing them it was our anniversary’ we had champagne and chocolates welcoming us in our room , cheese and biscuits and more champagne at dinner Embers has very good food , the cafe bar was great for a drink and snack , unfortunately the whiskey bar was closed as we were there Sunday to Wednesday and the tri jet shop was closed to , But as I asked about this they opened the shop for what I needed and were happy to show us the Whiskey bar , we also played golf over two days as day one was very foggy , our stay was very memorable highly recommended

Absence of tea bags in room for personal refreshment - obviously not replenished in the room after previous occupants. Shower screen in bathroom constantly dripping water on floor - needs something to stop the screen swinging outside of the edge of the bath. Have experienced better facilities for $ value.

We had a wonderful time on our family weekend trip to the Fairmont Resort. Our kids loved all the activities available and made sure they did them all! The pools, arcades, play centre, mazes, cinema, train ride, gardens, fish tank were all a hit with our 5 and 9 year old boys. Having so many activities available also made it feel like a relaxing holiday for us. The room we stayed in was lovely and had everything we needed. All interactions with staff members were warm and friendly. Special mention to the very funny and professional concierge train driver. I loved the shop in the lobby and grabbed a few things. The location of the resort is great within close distance to bush walks, look outs and Leura. The extensive grounds are beautiful. So good to have space! We have stayed at the Fairmont a few times before and on this visit we could really see the upgrading, training and developments being made. The few areas that are still under construction will add more value once they are done. We had one maintenance issue with the shower on arrival that was fixed in a very short period of time. Room service was efficient too. The buffet breakfast with stunning views was great and a novelty for our kids. The Sublime cafe was lovely for a light meal, drink or snack in the lobby or the cafe seating. So good to have that option. The only downside for us of the weekend was dinner at the new Italian restaurant. The atmosphere, setting, service and food were all disappointing. The location is drab, badly decorated, and feels like a bunker. The service was slow, absent, uninformed and basic. The food was really disappointing. The garlic bread had no garlic on it, the kids pizza was bland and went uneaten, the simple kids pasta was a huge oily serving and the carbonara was inedible. We left quickly. There is so much potential to make that space a fun, family focussed Italian restaurant with amazing meals, great staff and a lovely atmosphere. To have a really good alternative for families from the fine dining option at Embers would be ideal. We will be back to the resort! We will just give the food a miss.

Really nice get away, clean and tidy. Disappointed with not having 24hr food available.

Very nice hotel, friendly staff, good food/drinks.

Very Enjoyable, great range of facilities to keep everyone entertained. Helpful and friendly staff.

It’s was fabulous room service! I got your special Birthday cake & bottle wine , it’s really very very nice ! Certainly go back it soon ! Very very Happy with Accor Hotels !

I've asked for an extra blanket 3 times but nothing happened. The rest was all good, breakfast is extremely good!

Staff were so friendly and helpful, our room was wonderful and the stay a happy one.

We have used the resort before and being a gold member appreciate the extras affords to us.

Overall is good except breakfast which was not better than Novotel and no spa because of renovation. I would cancel/change dates if I knew it earlier.

Very disappointed on check in asked for early check in as my wife has a disability and needed to rest but had to wait 3 hours then forgot my membership bonuses and weren’t very helpful at all , I am always very happy and never complain but didn’t enjoy our experience

My friend and I stayed here for our joint birthdays. We upgraded to a deluxe balcony room overlooking the valley. From arrival, the whole place was stunning. I grew up in the blue Mtns and had no idea of how stunning this place was. The big, open windows as you walked in letting stunning light in and framing the scenery behind.. The rooms which matched the country feel but without feeling outdated. The vast array of facilities including spa, sauna in the beautiful area again framing the outside scenery were amazing. There is so much for kids to do. One thing though is the arcade section still charge which adds up quickly if you have already paid for a hefty room fee (totally worth that though). There are many options for food. Our downside was that many were closed and we planned to just get a light dinner at the whisky bar for our only night there and go nuts for brekky, but it had closed for a private function and as we hadn't booked ahead, our options were limited to th golf course bistro or the lounger near the entrance. We end dup choosing the latter. The chips were amazing!! But actual meals were quite dry and bland. The staff were obviously pushed as they had 2 staff serving the entire area including servicing the function downstairs. But they were lovely and friendly and apologised for the waits etc. the breakfast buffet was really nice with alot of options and the view to looking outside, albeit terrible weather was stunning. One thing that would be great though is an undercover walkway from the bottom parking up. The parking capacity is not great and you end up having to park down the driveway and when it was a bucketing down rain and we had parcels from our shopping, to was a dangerous trek in low visibility and slippery conditions top the hill in the rain. If there was a quick entrance available down that end, we certainly didn't see it highlighted or any signage etc. The whole resort felt homely, picturesque, warm, inviting, friendly and like living in a little corner of luxury. My only regret is not staying longer.. I will be back.