Sofitel Sanya Leeman Resort Hotel

Customer review rating 4.6/5 3,509 reviews

ALLSAFE approved hotel

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Sofitel Sanya Leeman Resort
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+ 31 Services

Hotel extras

  • Soak up sea and mountain views

  • French "Art de Vivre" vacation

  • Heaven for younger guests

  • MyKids exclusively for Accor Live Limitless members

  • MyGlass exclusively for Accor Live Limitless members

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Sanya Phoenix Airport
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby)
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Kayaking Paying
  • Other sports activities
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Sanya Leeman Resort

No 28 North Haitang Road
Haitang Bay District
572014 sanya
china

Tel: +8689832998888

Fax: (+86)898/32993333

Check-in from 15h00

Check out up to 12h00

  • By plane

    Sanya Phoenix Airport At 42km / 26 miles - Shuttle free

  • By train

    SANYA HIGH SPEED At 35km / 21.75 miles

GPS :18.335466, 109.740818

Our accommodation(s)

Our restaurants and bars

Thai

Type of cuisine: Thai

Come and enjoy our delicious Thai food. Our team of talented chefs have prepared a feast of truly authentic Thai cuisine.

HAINAN PEARL

Type of cuisine: Chinese

Here you will enjoy genuine Chinese cuisine featuring the finest Cantonese dishes centered on seafood and local specialties. The 3 private dining rooms provide greater privacy for your gatherings with friends and family.

CUISINE

Type of cuisine: International

Lavish buffet served for breakfast and dinner, including authentic home-style and innovative Chinese, Western and South-East Asian cuisine.

LOBBY LOUNGE

The Lobby Lounge is a combination of elegant tea house and cocktail bar with a view over the tropical landscape and turquoise sea. A selected variety of food and drinks are served daily as well as our signature afternoon tea sets.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

EAU BAR

Nestled within our tropical gardens and next to our main pool the Eau Bar is the place to be. It offers a variety of classic and refreshing beverages, snacks and creative cocktails to enjoy at any time of the day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 1,100

  • Maximum capacity: 999 people

  • Maximum banquet capacity: 660 people

Find out more

Our guest reviews for
Sofitel Sanya Leeman Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,509 reviews

TripAdvisor Rating 5.0/5

2,913 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

awful experience

Customer review rating 0.5/5

Seoyoung K. Couples - 22/08/2021 Confirmed reviews ALL

1. beach side pool is closed but no prior notice in any of booking site. This was the main reason that I went back to Sofitel Sanya after 2020 stay. 2. Shampoo was empty, so requested to refill on the day of arrival, however, it took 2 days to be done after the reminders. 3. Endless calls for housekeeping even though putting ‘don’t disturb’ sign. Felt like I had to be kicked out from the room for cleaning. 4. No bottle opener for beer in the room, so requested it to Service desk, however there is only 1 bottle opener available in such a big hotel, so that I had to give back the opener to the staff right away as he was waiting for me in front of the door. Got a feedback that if I want to open another bottle, please press ‘0’ to ask. 5. Got a Wechat message from concierge that they prepared a fruit plate in the room during my stay. but found out that nothing was prepared in the room. I don’t really mind if Sofitel offer me fruits or not, but if you’re not ready to provide a seamless service, better to stop having this ‘wechat concierge’ service. So it was my 2nd time in Sofitel, I won’t go back to this hotel in my future as the service level was not in a good level compared to others in Sanya.

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. We pay much attention on the things you mentioned ,and did a very detailed investigation and strict measure already in placed .1,Due to the epidemic ,beach pool at that time was closed for doing a upgrading maintenance ,now it is reopen to provide better pool experience to our guest 2,About the shampoo ,we are very sorry ,that is caused by miscommunication,our team thought it was the shower gel need to refill ,failed successfully to solve our guest ' request ,3,About the DND and bottle opener ,we already adjusted the procedure ,avoid similar case happened again .4.Please accept our sincere apology again ,we already emphasized to all our team member , any thing we promised to our guest ,we need to double check make sure it is already have done . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Weng Guest Experience Manager

We love Sofitel Sanya!

Customer review rating 5.0/5

M F. Families - 18/08/2021 Confirmed reviews ALL

Always good to come here to feel fully relaxed and looked after. The room was beautiful, our daughter loves the kids activities, the food and drink is always good and the staff are amazing. Thank you Sofitel

Dear Mrs. L., We are so happy that you and you family came back for your wedding anniversary and had a great time in our Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback from a valued guest . Your comments already been shared with our whole team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your support and sharing with us your experience,.We look forward to seeing you again in the near future ! Sincerely, Lisa Weng Guest Experience Manager

Pleasant stay

Customer review rating 4.5/5

Ami P. K. Families - 04/08/2021 Confirmed reviews ALL

Even though the hotel is cut off from the rest of Sanya, I loved it. Everything was good. Language barrier does create confusion at times but translation apps help! Just train cleaning staff to be consistent with service, they provide some things on one day and other days they don’t. Laundry service is very good! Food is good but less options for vegetarians and very few options for italian food/western food. Could be work upon. Some rooms need serious renovations. Also, please make a smoking zone in your hotel so the smokers dont smoke everywhere. The rooms air conditioning stinks of cigarette smoke. Really irritating with kids. You can add a bar and keep it for smoking zone. Rooms must have strict non-smoking policy!!! Rest is great. Maybe train staff to clean the restaurant tables immediately once the guest leaves. Typical in China that tables are always lying around uncleaned till a new guest requests it to be cleaned.

Kind and Accommodating Staff

Customer review rating 5.0/5

Stephanie B. Couples - 31/07/2021 Confirmed reviews ALL

My husband and I stayed at the Sofitel Leeman Resort for over a month and we so enjoyed our stay. The staff was so accommodating, kind, and professional. We were able to get to know a lot of them over the course of a month and we were so impressed with how they went above and beyond for their guests. The club service was impeccable and we highly recommend it. We will definitely try to get back to this resort sometime in the future.

Dear Mrs .Stephanie Ranae , We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback. I will share your comments with our club team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Excellent Holiday Stay in a Very Good Hotel

Customer review rating 4.5/5

Mark Couples - 27/07/2021 Confirmed reviews ALL

A very good family holiday in Sanya. Hotel facilities are excellent, great swimming polls, nice Club Millesime lounge with great staff, good food choices and drinks. Enjoyed the upgrade to a high floor with a great view of the sea.

Dear Mr.L., Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. We are thrilled to hear you like our facilities and service I am sure our Club team will be delighted to hear they made a difference in your stay ! We hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Friendly staff, Good Service

Customer review rating 4.5/5

Ih Couples - 16/07/2021 Confirmed reviews ALL

In overall very good, specially the service in Club lounge and specially from Zora. Top class !! One of the reasons I cancelled nights at Shangri-La and went back to Sofitel.

Dear Mr H., Thank you for staying with us and for being a valued guest, we truly appreciate your support ! We are thrilled to hear you had a good time and ,highlighted our Zora good service . we will always be there for you anytime. See you soon ! Sincerely, Lisa Weng Guest Experience Manager

Good service

Customer review rating 4.5/5

P. Friends - 14/07/2021 Confirmed reviews ALL

Staffs are friendly and try to accommodate guest's request. Some staffs shows the good role model attitude of hospitality.

Best place to stay in Sanya period.

Customer review rating 5.0/5

Alejandro Couples - 05/07/2021 Confirmed reviews ALL

For another consecutive year we decided to stay again at Sofitel. As always the service and care provided from all of the staff went well above and beyond our expectations. Everything expertly coordinated by Pierre. Even before arrival, from receiving a kind call from Tender Gao (front desk manager) to confirm that everything will be in order and that they will be expecting us, all the way to helping and making sure to accomodate all of our needs before, during and even after our stay. The food selection and quality is one of the best in the island, the facilities are in top working conditions and everyone seems to be really proud of their work and what it represents. At the front desk Maggie, Cissy & Roy were extra helpful and provided extra assistance when need it and as always going above and beyond their duties. At the pool bar Charlie had us completly hooked with excellent cocktails together with the help of Sherry. The beach was beautiful and we were really impressed by the care and safety conciousness of Corey, making sure that guests were safe and extra comfortable. As the title says, Sofitiel continues to be the best place to stay in Sanya. We will continue to go there as it has become the right place to be. Thanks to all of the staff!

Dear Mr.C., Thank you for staying with us and mostly for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort! We are so pleased to hear you had such a good time in our hotel . Beyond the facilities and product offered, it is thrilled to hear you highlighted our many team members' names for their good service . we have conveyed your praise directly to all of them .We try our best to personalize our service with keep in mind our costumer’s preference ,your feedback is really serve as an encouragement to all of our staff. Sincerely, Lisa Weng Guest Experience Manager

Great facility and service

Customer review rating 5.0/5

K. Friends - 05/07/2021 Confirmed reviews ALL

Nice facility and friendly staff. The overall experience is great!

Dear Mr.K., Thank you for staying with us and for being a valued guest, we truly appreciate your support ! We are thrilled to hear you had a good time and we will always be there for you anytime. See you soon ! Sincerely, Lisa Weng Guest Experience Manager

Good stay

Customer review rating 4.5/5

Anonymous Friends - 21/06/2021 Confirmed reviews ALL

The staffs are very kind and always happy to provide any help!

Very good service

Customer review rating 5.0/5

Frank Friends - 20/05/2021 Confirmed reviews ALL

We had a very pleasant vacation, thanks sanya sofitel

The room has some flaws and the attitude of the staff is worse when we hope they can change a room for us for the broken A/C.

Customer review rating 1.5/5

Nicola Z. Friends - 14/05/2021 Confirmed reviews ALL

Stated above.

Dear Ms.L., Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is pity that we lost the opportunity to fixed the problem well during your stay ,more proper training already in placed to be conducted to the team . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Weng Guest Experience Manager

Wonderful stay

Customer review rating 5.0/5

Jo G. Couples - 11/05/2021 Confirmed reviews ALL

Wonderful stay with wonderful staff. No one misses a beat in making sure guests are comfortable. Great breakfast. Pierre and David both went out of their way to make sure we were having a fabulous stay. Great pools (variety) and easy walk to the beach. Wonderful stay.

Great facilities, great staff, but beach half closed

Customer review rating 4.5/5

Nicolas T. Families - 04/05/2021 Confirmed reviews ALL

Great family vacation with a 4 yo kid. I recommend the room with lounge access as you'll clearly realize how much worth it is. Swimming pools (plurals) are great fun, breakfast plentiful, and the staff is wonderful. We tried all the restaurant and recommend the Hainan restaurant and noodle bars. Of course the lounge is the place to go for happy hour. You'll have snacks and Zora and Leo will make great cocktails for you. The only disappointment comes from the fact that swimming at sea is forbidden as it is not officially open. A guard will come and get you every time you go in the water. One appaling thing was the behavior of a few of the customers, smoking at the pool, leaving bottles and waste on the beach. I wouldn't mind adding an extra 10 rmb per room so Sofitel can hire someone to clean the front beach every day. One detail: wifi prevents using a VPN so it can be tricky to connect to your office network.

Great Hotel

Customer review rating 3.5/5

R U. Couples - 26/04/2021 Confirmed reviews ALL

I dislike havingpeople smoking around me at pool area

nice staffs, well located, good view

Customer review rating 5.0/5

Chris F. Friends - 25/04/2021 Confirmed reviews ALL

it's very great experience for me to stay in the Sofitel Sanya hotel, and I am really impressed by the nice staffs, good sea view from my room, and well location in Sanya. it's really appreciated for the GM Marc De Beer, who guides me a lot during my stay period. I would expect to stay in the hotel again and again!

Beautiful resort with some more or less minor flaws

TripAdvisor rating 3.0/5

Bert512 22/02/2021 TripAdvisor review

Spent four nights there, with access to Club Millésime. The range and quality of food at breakfast, tea-time and Happy Hour (5-7pm) was quite nice, though not as awesome as I would have expected with regard to the pricing. The choice of liquors must be hororably mentioned, but at the pool bar I found a bottle of Campari which never ever contained Campari, since the color of the liquid was orange and not crimson, as it should be. Most annoying: There is a helicopter landing place in the center of the resort, with service-time from 10am to 5pm. Every 5 to 10 minutes there was either a start or a landing, and helicopters were flying just 10 to 15 m above your head when you were seeking rest at the main pool. This service seemed to be very popular, and was also offered by the resorts in the neigbourhood, with the effect that the guest looking for recreation is disturbed by noise in the air almost all over the day. Finally, to say something positive: For those who booked a room facing the ocean: You can witness amazing and unforgettable sunrise at that location.

Dear Bert512, Thank you for your review of your recent stay with us. I am happy to read that you felt our resort is beautiful, but I am sorry we did not manage to exceed your expectations on all levels. Concerning the bottle of Campari at the pool bar, this would have been a display-, or dummy bottle, that does not contain the actual product as it is for display purposes only. Of course, the color should match the real thing so we will look into this. The helicopter does fly over the Beach pool, but not the main pool. We are working with the helicopter crew to create a different take off and landing protocol that would increase their altitude and reduce the noise disturbance. I am glad you enjoyed the beautiful sunrises. The sunsets are equally, if not more stunning, as the mountain side often has very light cloud cover creating amazing color reflections. I do hope you will choose us again on a future visit to Sanya. With kind regards, Marc de Beer General Manager

Excellent stay in September 2019

TripAdvisor rating 5.0/5

KevinFra31 Family - 16/09/2019 TripAdvisor review

We had an excellent stay of 4 nights in September 2019. The hotel is very well maintained and very clean. The view from the room was great. Our son of 1.5 year old spent excellent times at the kids club and with the small train. The private beach is not very nice since it's not allowed to swim due to very strong current but there are several amazing swimming pools in the property which are really great. The breakfast was really good and with a lot of choice, for more privacy there is also an executive lounge to enjoy quiet breakfast or tea. The service was great, the team offered a very warm welcome and was always available to discuss. We will definitively come back to this Sofitel if we are back in the region.

Dear KevinFra32, Thank you for staying with us and for taking the time to post this wonderful comment. We are thrilled to hear you and your family had a great time with us. This is the main reason why we love what we do: making sure our guests had an excellent stay and memories with us. By all means we look forward to welcoming you back anytime in the future ! Kind regards, Christophe Hazebrouck

Excellent services

TripAdvisor rating 4.0/5

cindyfrogfrog Family - 28/05/2019 TripAdvisor review

Hotel Sofitel always been the first choice for my travel accommodation. The staffs are kind ,helpful , courteous, and quick to respond. The room is clean and wide, the breakfast is very rich, and there are many types.

Dear Sightsee45837305714, Thank you for staying with us and for this great post. We are glad you had a good stay with us and hope to welcome you back in the near future ! Kind regards, Christophe Hazebrouck

Great Stay, Excellent value

TripAdvisor rating 5.0/5

jeremylee15 Couples - 14/05/2019 TripAdvisor review

Brilliant service at a beautiful hotel. The staff were all very helpful and attentive with Marie being a real star, checking in with us to make sure we were well taken care of. We travelled there during what was probably the off peak season for tourists so the attractions weren't very crowded, and there was just a lot of space to unwind in. Thanks to all the staff for making it a very pleasant stay.

Dear Jeremylee15, Thank you for staying with us and for taking the time to post this great comment. We are glad to hear you have a pleasant stay and that Marie made a difference making sure you were well taken care of. Looking forward to welcoming you back in the near future. Kind regards Christophe Hazebrouck

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