Sofitel Sanya Leeman Resort

Sofitel Sanya Leeman Resort

Customer review rating (ALL Rating) 4.4/5 722 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Soak up sea and mountain views

  • French "Art de Vivre" vacation

  • Heaven for younger guests

  • MyKids exclusively for Accor Live Limitless members

  • MyGlass exclusively for Accor Live Limitless members

Hotel location

Sofitel Sanya Leeman Resort

No 28 North Haitang Road, Haitang Bay District
572014 SANYA
China

  • By plane

    Sanya Phoenix Airport At 42km / 26 miles - Shuttle free

  • By train

    SANYA HIGH SPEED At 35km / 21.75 miles

GPS:18.335466, 109.740818

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Sofitel Sanya Leeman Resort

100% genuine reviews from our guests

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ALL Rating  4.4/5  722 reviews

TripAdvisor Rating  5.0/5  3,688 reviews

Certificate of excellence 2022

Excellent hotel

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

This hotel is fantastic, the service, food and facilities are all very good and the rooms are clean, well designed and very comfortable.

Dear George M., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rick Pang Guest Experience Manager

A good stay

Customer review rating 5.0/5

Jay Solo - Confirmed reviews ALL

I had a good stay at Sofitel Sanya. Hotel pool was wonderful and stylish. The room was big and clean. Hotel staff were courteous and friendly. Despite some small problems, my overall stay was very good. I’m looking forward to coming back again soon !

Dear Haoran F., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, 谨启 Rick Pang 宾客体验经理

Excellent Stay!

Customer review rating 5.0/5

Rhon Friends - Confirmed reviews ALL

We had an excellent stay in Sofitel Sanya Leeman Resort. Special shout out to our guest relation officer, Michelle, who had been very accommodating and helpful in our entire stay. Highly recommended!

Dear Rhon G., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rick Pang Guest experience manager

Great experience

Customer review rating 4.5/5

Yvonne S. Friends - Confirmed reviews ALL

Staff went above & beyond: The Club Lounge staff was extremely helpful - and every afternoon at happy hour, we were treated to special cocktails made by Zora.. She has the warmest smile and memory of what we love. We Also love the Brown Brothers Windmill shiraz at the lounge. Cindy is also extremely helpful. Michael at checkin / out was highly responsive. Andre at the Pool Bar would run to get new beers when it runs out! Jason at Customer Relations continually checked on us to make sure everything was well. When we requested for bath salts at reception - it got to our room just before we got back to our room! Amazing. Poolside swinging beds are nothing like we’ve ever had. Best way to relax by the pool and have an afternoon nap while swinging in the warm breeze. Only issue - the helicopter flying overhead constantly and being near the oceanview rooms took the exoerience down a notch. … anyway the chopper launch pad can be relocated? Otherwise, loved our stay. Thank you!

Dear YVONNE S., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rick Pang Guest experience manager

Top Notch Experience as Always!

Customer review rating 5.0/5

Alejandro Couples - Confirmed reviews ALL

For a third consecutive time we spent our holidays at Sofitel Leeman Sanya Resort. Together with their highly qualified and friendly team. This time we were not able to see Marc, but everything was under the highly capable hands of Pierre. We had an amazing experience as always from the New Year's Eve celebrations to our time chilling at the beach. Even before arrival we were kindly helped by Roy (Front Desk Manager) to prepare everything before hand (due to late arrival) Upon check-in we were meet by Maggie whom as kind as ever helped and assisted in everything need it during our stay. We truly recommend anyone going, to add to their stay the access to the Milessime Club. The entire staff was super accommodating and it brought an absolute new level to our lodging experience. Cindy, Zora, Daisy, Echo and Eva were always on point and super helpful to accommodate us. Additionally, we had a very lovely New year's Eve celebrations full of dancing, fireworks and fun together with other guests and even the hotel staff. At the party's bar we were meet by William and Henry, whom were quite attentive. We also had lovely towels/florals arrangements in our room thanks to Minga from Housekeeping, with a very special arrangement made to celebrate my couple's birthday. Special thanks to Pierre, Cissy and Alisa, for putting together a lovely surprise in occasion for her birthday. An additional place that cannot be skipped is their Thai Restaurant. amazing food with great service. Must try their Sea bass in Lyme Sauce. April, Fiora, Julia, Ada and Win were super special and provided with top notch food and service. For another time we continue to be deeply satisfied and happy to spend our time at the Sofitel together with their great team of people. Looking forward to our next time there!

Dear Alejandro C., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rick pang 宾客体验经理

Great hospitality

Customer review rating 4.5/5

S Couples - Confirmed reviews ALL

Excellent stay with extremely hospitable staff.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rick pang 宾客体验经理

Excellent service!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Room was not ready, but Roy was superb at ensuring we were placed in the club lounge to wait and also upgraded us when the room took longer than usual to be ready. Entire stay staff were very friendly and helpful.

good services, but air quality in room is bad

Customer review rating 4.0/5

Johny Friends - Confirmed reviews ALL

Once door opened, a smoking smell came to us. We called front desk, they changed another room to us immediately. A Plus silver card holder, no welcome fruits.

Perfect for family trip

Customer review rating 5.0/5

Tianxing W. Families - Confirmed reviews ALL

As a platinum member, I was well served by the whole hotel employees and enjoy all the good facilities, nice breakfast, beach, and view.

Dear Mrs.Wen, We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. We hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Amazing resort with a great swimming pool

Customer review rating 4.5/5

Raphael Couples - Confirmed reviews ALL

Our 4th time in Sanya and we decided to try Haitang Bay again because on the reviews and pictures of this Sofitel. Even though swimming in the sea is not allowed by the authorities in Haitang Bay, I really enjoyed this resort and the leisure it offers, specially the swimming pool area. We got a premium sea view room (I strongly recommend sea-view room) which was beautifully decorated and very spacious. The small balcony was a nice plus. The bed was very comfortable and AC working as it should. Since the day before my arrival I was contacted by Michelle who I added on wechat, I really like this kind of service as it provides easy and quick assistance if necessary. She was also very attentive and took care of us all the way. Check-out was super fast, all we did was dropping the room key and later received the billing by mail. The breakfast was nothing less than I would expect from this level of hotel in terms of offer, but I really enjoyed the quality of the food and layout of the room. What I enjoyed most in the hotel was the swimming pool areas. The actually have 2 different pools, a big one close to the rooms and another one close to the beach. Both of them offer different kind of areas to enjoy, for example the bigger one offers a bar area, a separate kids area, and quite a few smaller more private areas where you can have a chair or sofas. You can also find hammocks laying around the hotel grounds. An important comment to make is that during peak season the hotel offers helicopter tours, so there will be a lot of take-off and landing during the day. It did't bother us much though.

Dear Mr.C., Thank you for staying with us and for being a valued guest. We are thrilled to hear you had a good time and We appreciate your nice recognition of our Michelle's service. we will always be there for you anytime. Hope can see you soon ! Sincerely, Lisa Weng Guest Experience Manager

Always a great service

Customer review rating 4.5/5

Ilaria Families - Confirmed reviews ALL

This is my 4th time at Sofitel Leeman and as shared already in 2021 it has improved greatly, service is very attentive and F&B is great for this level of hotel. It is perfect for family stay. They were able to keep a high quality also during the golden week when the hotel was extremely busy.

Dear Ms.M., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. Thank you for the nice praise to our F&B team , and we have conveyed your message directly to them and this feedback will serve as an encouragement to all of our staff. We hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

awful experience

Customer review rating 0.5/5

Seoyoung K. Couples - Confirmed reviews ALL

1. beach side pool is closed but no prior notice in any of booking site. This was the main reason that I went back to Sofitel Sanya after 2020 stay. 2. Shampoo was empty, so requested to refill on the day of arrival, however, it took 2 days to be done after the reminders. 3. Endless calls for housekeeping even though putting ‘don’t disturb’ sign. Felt like I had to be kicked out from the room for cleaning. 4. No bottle opener for beer in the room, so requested it to Service desk, however there is only 1 bottle opener available in such a big hotel, so that I had to give back the opener to the staff right away as he was waiting for me in front of the door. Got a feedback that if I want to open another bottle, please press ‘0’ to ask. 5. Got a Wechat message from concierge that they prepared a fruit plate in the room during my stay. but found out that nothing was prepared in the room. I don’t really mind if Sofitel offer me fruits or not, but if you’re not ready to provide a seamless service, better to stop having this ‘wechat concierge’ service. So it was my 2nd time in Sofitel, I won’t go back to this hotel in my future as the service level was not in a good level compared to others in Sanya.

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. We pay much attention on the things you mentioned ,and did a very detailed investigation and strict measure already in placed .1,Due to the epidemic ,beach pool at that time was closed for doing a upgrading maintenance ,now it is reopen to provide better pool experience to our guest 2,About the shampoo ,we are very sorry ,that is caused by miscommunication,our team thought it was the shower gel need to refill ,failed successfully to solve our guest ' request ,3,About the DND and bottle opener ,we already adjusted the procedure ,avoid similar case happened again .4.Please accept our sincere apology again ,we already emphasized to all our team member , any thing we promised to our guest ,we need to double check make sure it is already have done . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Weng Guest Experience Manager

We love Sofitel Sanya!

Customer review rating 5.0/5

M F. Families - Confirmed reviews ALL

Always good to come here to feel fully relaxed and looked after. The room was beautiful, our daughter loves the kids activities, the food and drink is always good and the staff are amazing. Thank you Sofitel

Dear Mrs. L., We are so happy that you and you family came back for your wedding anniversary and had a great time in our Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback from a valued guest . Your comments already been shared with our whole team . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your support and sharing with us your experience,.We look forward to seeing you again in the near future ! Sincerely, Lisa Weng Guest Experience Manager

Pleasant stay

Customer review rating 4.5/5

Ami P. K. Families - Confirmed reviews ALL

Even though the hotel is cut off from the rest of Sanya, I loved it. Everything was good. Language barrier does create confusion at times but translation apps help! Just train cleaning staff to be consistent with service, they provide some things on one day and other days they don’t. Laundry service is very good! Food is good but less options for vegetarians and very few options for italian food/western food. Could be work upon. Some rooms need serious renovations. Also, please make a smoking zone in your hotel so the smokers dont smoke everywhere. The rooms air conditioning stinks of cigarette smoke. Really irritating with kids. You can add a bar and keep it for smoking zone. Rooms must have strict non-smoking policy!!! Rest is great. Maybe train staff to clean the restaurant tables immediately once the guest leaves. Typical in China that tables are always lying around uncleaned till a new guest requests it to be cleaned.

Kind and Accommodating Staff

Customer review rating 5.0/5

Stephanie B. Couples - Confirmed reviews ALL

My husband and I stayed at the Sofitel Leeman Resort for over a month and we so enjoyed our stay. The staff was so accommodating, kind, and professional. We were able to get to know a lot of them over the course of a month and we were so impressed with how they went above and beyond for their guests. The club service was impeccable and we highly recommend it. We will definitely try to get back to this resort sometime in the future.

Dear Mrs .Stephanie Ranae , We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback. I will share your comments with our club team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Excellent Holiday Stay in a Very Good Hotel

Customer review rating 4.5/5

Mark Couples - Confirmed reviews ALL

A very good family holiday in Sanya. Hotel facilities are excellent, great swimming polls, nice Club Millesime lounge with great staff, good food choices and drinks. Enjoyed the upgrade to a high floor with a great view of the sea.

Dear Mr.L., Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. We are thrilled to hear you like our facilities and service I am sure our Club team will be delighted to hear they made a difference in your stay ! We hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Beautiful resort with some more or less minor flaws

TripAdvisor rating 3.0/5

Bert512 TripAdvisor review

Spent four nights there, with access to Club Millésime. The range and quality of food at breakfast, tea-time and Happy Hour (5-7pm) was quite nice, though not as awesome as I would have expected with regard to the pricing. The choice of liquors must be hororably mentioned, but at the pool bar I found a bottle of Campari which never ever contained Campari, since the color of the liquid was orange and not crimson, as it should be. Most annoying: There is a helicopter landing place in the center of the resort, with service-time from 10am to 5pm. Every 5 to 10 minutes there was either a start or a landing, and helicopters were flying just 10 to 15 m above your head when you were seeking rest at the main pool. This service seemed to be very popular, and was also offered by the resorts in the neigbourhood, with the effect that the guest looking for recreation is disturbed by noise in the air almost all over the day. Finally, to say something positive: For those who booked a room facing the ocean: You can witness amazing and unforgettable sunrise at that location.

Dear Bert512, Thank you for your review of your recent stay with us. I am happy to read that you felt our resort is beautiful, but I am sorry we did not manage to exceed your expectations on all levels. Concerning the bottle of Campari at the pool bar, this would have been a display-, or dummy bottle, that does not contain the actual product as it is for display purposes only. Of course, the color should match the real thing so we will look into this. The helicopter does fly over the Beach pool, but not the main pool. We are working with the helicopter crew to create a different take off and landing protocol that would increase their altitude and reduce the noise disturbance. I am glad you enjoyed the beautiful sunrises. The sunsets are equally, if not more stunning, as the mountain side often has very light cloud cover creating amazing color reflections. I do hope you will choose us again on a future visit to Sanya. With kind regards, Marc de Beer General Manager

Excellent stay in September 2019

TripAdvisor rating 5.0/5

KevinFra31 Families - TripAdvisor review

We had an excellent stay of 4 nights in September 2019. The hotel is very well maintained and very clean. The view from the room was great. Our son of 1.5 year old spent excellent times at the kids club and with the small train. The private beach is not very nice since it's not allowed to swim due to very strong current but there are several amazing swimming pools in the property which are really great. The breakfast was really good and with a lot of choice, for more privacy there is also an executive lounge to enjoy quiet breakfast or tea. The service was great, the team offered a very warm welcome and was always available to discuss. We will definitively come back to this Sofitel if we are back in the region.

Dear KevinFra32, Thank you for staying with us and for taking the time to post this wonderful comment. We are thrilled to hear you and your family had a great time with us. This is the main reason why we love what we do: making sure our guests had an excellent stay and memories with us. By all means we look forward to welcoming you back anytime in the future ! Kind regards, Christophe Hazebrouck

Excellent services

TripAdvisor rating 4.0/5

cindyfrogfrog Families - TripAdvisor review

Hotel Sofitel always been the first choice for my travel accommodation. The staffs are kind ,helpful , courteous, and quick to respond. The room is clean and wide, the breakfast is very rich, and there are many types.

Dear Sightsee45837305714, Thank you for staying with us and for this great post. We are glad you had a good stay with us and hope to welcome you back in the near future ! Kind regards, Christophe Hazebrouck

Great Stay, Excellent value

TripAdvisor rating 5.0/5

jeremylee15 Couples - TripAdvisor review

Brilliant service at a beautiful hotel. The staff were all very helpful and attentive with Marie being a real star, checking in with us to make sure we were well taken care of. We travelled there during what was probably the off peak season for tourists so the attractions weren't very crowded, and there was just a lot of space to unwind in. Thanks to all the staff for making it a very pleasant stay.

Dear Jeremylee15, Thank you for staying with us and for taking the time to post this great comment. We are glad to hear you have a pleasant stay and that Marie made a difference making sure you were well taken care of. Looking forward to welcoming you back in the near future. Kind regards Christophe Hazebrouck

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