Came with family and grandparents. The room was perfect. Afternoon Tea was nice. Service was great. Pools were nice but we're a little hazy.

We had a lovely stay at Sofitel Sanya Leeman Resort. The atmosphere was relaxing, and the team was warm and welcoming. Special thanks to the GSM for the thoughtful, attentive service. Their professionalism, patience, and genuine care made us feel truly valued and added a personal touch to our stay. We look forward to returning!

This was my third visit to the Sofitel and another fantastic stay. The staff are always kind and attentive, with a special mention to Nikki, who is incredibly helpful and always quick to respond on WeChat. Great facilities, comfortable rooms and an excellent breakfast. The Thai restaurant was excellent. Highly recommended. I’ll definitely be back!

Biggest struggle is language followed closely by staff attitudes, food and stay

pools are so great. Many safeguards were there and worked very sincery.

Comfortable Stay and Excellent Team, Great Food

Kids love the hotel and swimming pools including the lifeguards, they kept a good watch over them swimming. I love the main pool facing the oceans. The food and waitresses at the Thai Restaurant is very lovely. The kids activities area presents wonderful choices and the baking studio is an excellent venue. Only setback was the breakfast in the main restaurant was very chaotic. There is no proper system to lead the guests to available tables and there were no table tags to indicate that the table is taken. We were having our breakfast and there was a random chinese lady guest shouting in the main hall for as long as 2 minutes as she couldn't find an empty table which i found it very odd as the guests were supposed to be led to an available table instead of having to find their own table. The waitress couldn't handle this very unreasonable lady guest and her husband looked helpless with her fiasco and ungracious behaviour. Her commotion has affected the neighbouring tables and dampen our breakfast experience. It will be good if the staff is trained to handle unreasonable customers and for the hotel to adopt a policy not to tolerate abusive behaviour from hotel guests. This should be part of your hotel HR policy to protect the well being of your staff from being abused by unreasonable guests.

Our family had a very comfortable stay at Sofitel Sanya Leeman. The rooms are spacious, clean, and perfect for families. A special mention goes to Nikki, the butler / service manager, who was consistently attentive throughout our stay. She made sure our rooms were cleaned and tidied every day, and her warm service really stood out. The resort facilities are excellent, and the kids’ club kept my daughter engaged throughout the trip. However, there was one hiccup: I booked a one‑day camp for my daughter that included a helicopter ride. The day before the camp, I checked with the reception and was told that the camp was cancelled due to no other participants, and the helicopter ride was off because of government air control. None of this was communicated to me beforehand — I only found out because I asked. That said, the staff did their best to make up for it. They arranged the camp for my daughter alone, even without other participants, and although the helicopter ride still couldn’t proceed due to government restrictions, they offered other tokens and gestures to compensate for the miscommunication. Overall, despite the kids’ club communication issue, the hotel team handled the situation well, and we still had a very enjoyable stay. We appreciate the effort and hospitality shown by everyone at Sofitel.

Our experience was highly disappointing due to both unprofessional service and outdated room conditions. Upon arrival, our room was not ready, so we planed to go shopping. The staff allowed us to store our luggage in the VIP lounge and provided a claim tag. However, when we returned, the VIP lounge door was wide open with no staff present, and our luggage was left unattended near the entrance. When we questioned the front desk while collecting our room key, a female staff member dismissively claimed it was 'fine because there are security cameras.' This response felt incredibly unprofessional and showed a lack of regard for guest security. Furthermore, the room itself is severely outdated. The bed was extremely old and uncomfortable, resulting in a nearly sleepless night. We strongly recommend upgrading the mattresses and improving staff training regarding guest property security.

While our overall stay was ultimately redeemed by the wonderful staff at the restaurant, kids club, and swimming pool—especially the lifeguards, who were responsible, attentive, and made me feel completely safe swimming with the kids—our experience was severely marred by a terrible check-in process and room assignment. The receptionist seemed completely untrained and acted like a robot, nearly charging us the wrong price right off the bat. Furthermore, despite booking two rooms, they were not assigned close to each other, and when I inquired about moving to a higher floor as I had specifically noted during booking, she bluntly claimed she didn't see the remark and offered zero solutions. To top it off, our booked luxury ocean-view room was placed on such a low floor that the view was completely blocked by trees, leaving us unable to see the ocean at all. It was a deeply disappointing first impression for what was supposed to be a relaxing family getaway.

I must say, the check-in arrangements at the Sanya Sofitel were rather exasperating. I arrived at 16:30 , having booked the finest and most expensive room among the single-room categories (that is, non-suite), with the sole request not to be placed in a remote room, as distant rooms are inconveniently far from the restaurant and lobby lounge. The front desk assured me it would take merely 30 min to arrange — yet they delayed for a full hour and a half, and I was only able to check in around 18:00 o'clock. On other fronts, the room facilities were quite satisfactory, the sea-view room offered a pleasant vista, and the hotel's overall amenities were well-appointed — expansive lawns, a variety of swimming pools to suit my leisure pursuits, and the evening entertainment show proved rather agreeable as well.

Superb vacation hotel Spacious room, good cleanliness, and easy access to all hotel facilities Wonderful kid playing pool, in house playhouse and activities The room of improvements are check-in experience and more buggy as the hotel is big

1check in very slow，arrived at 7pm my room was still unavailable 2pools are so hot why？？？

Overall, I had a very enjoyable stay at Sofitel Sanya, largely because of the excellent service from the staff, which genuinely elevated the experience. A special mention to Nikki at the front desk/guest relations team (apologies if I got the title wrong) — she was incredibly helpful, responsive, and consistently went above and beyond to assist with arrangements throughout our stay. Her professionalism and warmth made us feel genuinely well taken care of. The resort itself is relaxing and service standards overall were strong. That said, there are a few areas for improvement. While the property is still pleasant, parts of the hotel do feel somewhat dated and less refreshed than expected for a luxury Sofitel property. Some areas and rooms could benefit from updating to feel more contemporary and premium. The food experience was unfortunately average — both breakfast and dinner were quite underwhelming and did not feel at the level expected for a Sofitel property. Another inconvenience was the Accor Gold member dining benefit experience. It was not always clear whether the Gold discount applied, as staff had to check each time whether the existing promotion or the member discount offered better value. While appreciated that staff tried to help, a simpler and clearer process would make things much more seamless for guests. Lastly, the air-conditioning in the room could be improved. Even with the temperature set to 16°C and fan speed on high, the room never felt properly cool, which affected comfort, especially in Sanya’s warm weather. Despite these points, the service — especially Nikki’s hospitality — was the highlight of the stay, and overall we still had a pleasant experience.

Good but aging hardware, disappointing hospitality. Underwhelming check in and check out experience. My platinum status wasn’t verbally recognised. I wasn’t told the activities at the resort, location of the breakfast restaurant, nor was I told the location of the executive lounge without asking. The room that we were originally assigned to had smell of cigarette smoke, which was very surprising given the resort is a 5 star property. There were no welcome snacks or fruit platter until I called. The presence of the Typ Greenleaf tour group also created less of a relax and welcoming atmosphere which to be honest I would have reconsidered my booking if I knew in advance.

I recently stayed at the Sofitel Sanya, hoping for the luxury experience the brand once promised. Unfortunately, this visit was a profound disappointment from start to finish. Loyalty Program? What Loyalty Program? As a loyal Accor member, I was shocked that the staff had absolutely no knowledge of the loyalty program. No recognition, no benefits, not even basic awareness—it felt like I was checking into a budget motel, not a five-star French-branded resort. Communication Nightmare Language barriers made every interaction a struggle. Requests were misunderstood or ignored, and basic information required repeated explanations. It’s exhausting when a hotel of this caliber cannot facilitate smooth guest-staff communication. Food: Oily, Heavy, and Unhygienic The culinary experience was dreadful. Every dish felt burdened—overly greasy, super oily, and lacking any finesse. The Thai dishes were particularly offensive: one arrived with a human black hair embedded in it. Absolutely unacceptable. I lost my appetite completely. Check-in Disaster The front desk team was arrogant and unwelcoming. Instead of a warm greeting, I received curt, dismissive attitudes. The check-in process was chaotic, slow, and frustrating—no one seemed to care. Missing the Old Days I’ve stayed here before, when European management ran the show. Back then, the food was delicious, service was polished, and staff understood hospitality. Those days are gone. The current management has clearly let standards collapse. Verdict Avoid until serious changes are made. Sofitel Sanya is riding on a faded reputation, offering overpriced mediocrity with a side of hygiene issues. I will not return.

The hotel staff are friendly and helpful. Thanks to Nikky, who was wonderful and made sure I was comfortable in the hotel lounge while our room was being prepared

Sofitel is my favourite brand and this was the worst sofitel I stayed. From check in, room, restaurants, lounge , everything was disappointed. I was come for my birthday and I finally found there was a cake in the fridge without mentioned…

I went to stay at Sofitel Sanya with my family. The hotel is beautiful , very family oriented . Amazing for children and a very hearty breakfast.