Sofitel Sanya Leeman Resort 5 stars

Customer review rating (ALL Rating) 4.2/5 176 reviews

Sofitel Sanya Leeman Resort - Image 1
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Description

Hotel extras

  • Soak up sea and mountain views

  • French "Art de Vivre" vacation

  • Heaven for younger guests

  • MyKids exclusively for Accor Live Limitless members

  • MyGlass exclusively for Accor Live Limitless members

Our accommodation(s)

Hotel location

Sofitel Sanya Leeman Resort

No. 28 North Haitang Road, Haitang Bay, Sanya, Hainan Province
572014 SANYA
China

GPS:18.335466, 109.740818

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  176 reviews

TripAdvisor Rating  5.0/5  10,902 reviews

Customer review rating 4.5/5

Xueke Z. Families - Confirmed reviews ALL

酒店设施维护的很好,打扫及时,服务热情,见面会主动打招呼,送的旅拍也很棒。 孩子特别喜欢晚上主持“菲”同凡响的主持人,热情幽默,很会带动气氛,之后换到别的酒店孩子还对主持人念念不忘,下次还要来,赞一个。

Bonjour 尊敬的宾客, 感谢惠赐的宝贵意见。听到您对酒店康乐设施和服务的肯定,十分开心。索菲特酒店是融合了法式浪漫与海岛风情的完美结合, 作为三亚海棠湾的“国家海岸”地标之一,三亚理文索菲特度假酒店以其优越的地理位置、精致的法式服务和完善的度假设施,成为许多游客心中的理想下榻之选。无论是家庭亲子出游、情侣度假还是独自放空,这里都能满足你对海岛假期的所有想象。 酒店地理位置与景观:坐拥一线海景,酒店位于海棠湾核心区域,步行约8分钟即可直达细腻的沙滩,碧海蓝天与椰林草坪相映成趣,推开窗即是无垠海景,令人心旷神怡。周边景点丰富,距离三亚国际免税城仅10分钟车程,蜈支洲岛、亚特兰蒂斯水世界等热门目的地也近在咫尺,出行极为便利。 再次感谢您的反馈,祝您旅途愉快!我和我们的心艺家们非常乐意为您打造专属记忆。「随心享法,乐享法式生活!」Merci beaucoup!

Not worth the price for executive-level guests until they introduce proper adults-only areas, improve Club Millesime

TripAdvisor rating 2.0/5

siarts Couples - TripAdvisor review

After recently staying at Sofitel Guangzhou Sunrich, where the Club Millesime service was exceptional, my experience at Sofitel Leeman Sanya was disappointing. Despite booking the same category with Club Millesime access, the difference in quality was unacceptable. The Club Millesime lounge in Sanya was subpar in service, food quality and atmosphere. There was no sense of exclusivity, with constant noise and no tranquility for executive guests. Compared to Guangzhou, where everything was refined, Sanya's offering felt disorganized and cheap. Noise was a constant problem - from lawnmowers and gardening equipment to screaming children. The beachfront pool was slightly better but still affected by maintenance noise. The breakfast restaurant, while large, turned into complete chaos after 9 AM with no adults-only section available. Communication was difficult as most reception staff spoke very little English, which is unacceptable for an international brand. Only one helpful young man with glasses provided great assistance. I also encountered an insect problem in room 1155, with suspicious bites that didn't seem to be from mosquitoes. The hygiene situation should be checked. The hotel is completely oriented toward families with small children, offering nothing for couples or solo travelers. Sofitel Guangzhou proved it's possible to balance family and adult needs - why can't Sanya do the same? That being said, the hotel itself is beautiful with nice rooms and a wonderful location. Hainan truly resembles Hawaii where I've also been, and has great potential for international tourism. But it needs to adapt to all types of guests. I believe even Chinese guests traveling as couples or solo are often disappointed. Final verdict: Not worth the price for executive-level guests until they introduce proper adults-only areas, improve Club Millesime service, train staff in English, and address hygiene issues. The potential is there, but major improvements are needed.

Bonjour Dear Guest, Thank you sharing your valuable comments on your recent stay with us. Your feedback will further help the hotel improve its overall service and facility level. We have taken note of your feedback and sincerely apologize for any inconvenience caused. We will review and rectify all the issues you have raised and take appropriate measures to ensure that similar situations do not happen again. We will do our best to create a good living environment to you and your family; we hope to welcome you back again in the near future. Merci beaucoup!

Customer review rating 3.5/5

Eunhye J. Families - Confirmed reviews ALL

늦은시간 체크인으로 직원이 한명밖에 없었고 객실이랑 통화한다고 체크인 오래 기다렸습니다 웰컴음료도 머무르는 동안 받지 못했습니다 아쉬웠지만 객실 컨디션이랑 수영장이 좋았고 어른풀에서 빠져서 라이프가드가 구해주었습니다

Bonjour 존경하는 귀빈, 안녕하세요, 각하께서 시간을 내어 우리에게 제기한 귀중한 의견에 감사드립니다. 당신의 기대에 도달하지 못해서 매우 유감입니다. 제가 당신에게 나의 가장 진지한 사과의 뜻을 표하도록 허락해 주십시오.그리고 의전 서비스 의식에 관한 문제는 귀하께 불편을 끼쳐 드려서 깊이 사과드립니다.우리는 이미 즉시 문제를 관련 부서의 주관자에게 조사 및 개선을 피드백했다.우리는 성심성의껏 당신에게 가장 이상적인 주택형과 숙박 체험을 제공할 것입니다.귀하의 양해와 지지에 진심으로 감사드립니다.Merci beaucoup!

Customer review rating 4.0/5

Minsung K. Solo - Confirmed reviews ALL

시설 깨끗해서 좋았음

Customer review rating 4.0/5

Jun C. Families - Confirmed reviews ALL

整体还是不错的。酒店环境设施都还行。但是也有些不足。1.会员识别不好,会员待遇落实不是很到位,房型感觉没有升级。2.房间送东西太慢了,进房间没有拖鞋,然后要洗衣服东西也不快,

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