Sofitel Sanya Leeman Resort

Customer review rating (ALL Rating) 4.5/5 380 reviews

Hotel extras

  • Soak up sea and mountain views

  • French "Art de Vivre" vacation

  • Heaven for younger guests

  • MyKids exclusively for Accor Live Limitless members

  • MyGlass exclusively for Accor Live Limitless members

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Sofitel Sanya Leeman Resort

No. 28 North Haitang Road, Haitang Bay, Sanya, Hainan Province
572014 SANYA
China

GPS:18.335466, 109.740818

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  380 reviews

TripAdvisor Rating  5.0/5  4,160 reviews

Beautiful Hotel with great service

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Very relaxing experience with friends.

A perfect stay

Customer review rating 5.0/5

Jay Solo - Confirmed reviews ALL

My stay at Sofitel Sanya truly felt like vacation ! The views from the hotel were picturesque. My room was big, cozy and accessible to the pool. Breakfast was delicate and delish. More importantly, hotel staff were fantastic, both the hotel employees and management were courteous and helpful. Everything was above my expectations. I wish Sofitel Sanya will have a prosperous and stable advancement and I am looking forward to coming back again soon. Highly recommend !

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rick 宾客体验经理

The service didn’t meet the expectations

Customer review rating 2.5/5

Gordon Couples - Confirmed reviews ALL

The front desk who handle the check in isn’t professional, they couldn’t even find my reservation until I provided the reference number. The benefit of elite number didn’t provide at all. Quote from the front desk staff, the room upgrade and late check out all based on the hotel availability and which lead no. No point for All elite member at all. Lastly, after complain with the duty manager, she handle the case extremely unprofessional. No available action plan provided to make guest satisfied. In general, highly not recommend for this hotel at all!

Dear Ge W., Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rick Guest Experience Manager

Great team

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Very good service from airport transfer, check in all during all the stay anywhere we go in the resort.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rick 宾客体验经理

Good stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Good ocean view.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, 谨启 Lisa Weng 宾客体验经理

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Other web-users rate our hotel

  • 2,716 reviews 8.9/10 Location
  • 6,016 reviews 8.8/10 Room
  • 11,937 reviews 8.8/10 Service
  • 30 reviews 7/10 WiFi
  • 4,329 reviews 9.5/10 Vibe
  • 4,100 reviews 9/10 Amenities
  • 2,781 reviews 8.4/10 Food
  • 2,416 reviews 8.9/10 Breakfast

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