Sofitel Sanya Leeman Resort

Customer review rating (ALL Rating) 4.3/5 260 reviews

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Description

Hotel extras

  • Soak up sea and mountain views

  • French "Art de Vivre" vacation

  • Heaven for younger guests

  • MyKids exclusively for Accor Live Limitless members

  • MyGlass exclusively for Accor Live Limitless members

Our accommodation(s)

Hotel location

Sofitel Sanya Leeman Resort

No. 28 North Haitang Road, Haitang Bay, Sanya, Hainan Province
572014 SANYA
China

GPS:18.335466, 109.740818

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  260 reviews

TripAdvisor Rating  5.0/5  6,509 reviews

Everything was fine except the Bed and the buffet

Customer review rating 4.0/5

Sebastien Families - Confirmed reviews ALL

The Sofitel is a luxury hotel with ample space and a close proximity to the beach. Our stay with our child was thoroughly enjoyable. We have visited several other Sofitels in Europe, America, and Africa. Unfortunately, the hotel is promoting rooms with the renowned Sofitel MyBed, which was not the case in our room. The bed was typical, not a MyBed, and the mattress was quite uncomfortable with overly soft pillows, manufactured by Slumberland, which was disappointing. Another issue we encountered was with the buffet. While recognizing that the majority of guests were Chinese, we expected a wider variety of food options at a Sofitel, a part of the French group Accor. We were greatly disappointed with the dinner buffet, as the selection of Western food was extremely limited. There was a scarcity of basic items such as bread, cheese, mineral or filtered water, and a notable absence of local fruits. The quality of pastries was lacking, with few options available, and even the lunch buffet was closed, leaving only the choice between a Thai or Chinese restaurant. In conclusion, I do not recommend this hotel to foreign guests due to the limited food offerings and the language barrier, as approximately 90% of the staff did not speak English. However, we appreciated the efforts of the staff who made an attempt to communicate with us through translation tools. Despite these shortcomings, we did enjoy the nightly entertainment and thank you for providing that.

SHAME!

TripAdvisor rating 1.0/5

Mateusz W TripAdvisor review

afer covid we spend over 1,5 month at Hainan, in Sofitel Haikou , Raffles Hainan, Pullman Yalong Bay. Why not in Sofitel Leeman where we was so happy before covid - becouse me as Platinum member Accor Plus and my friend Diamond member Accor Plus send over 6 emails to reservations team and GM of this hotel and we do not get any answer, if two loyal Platinum and Diamond many years members of Accor Plus can not get any - positive or negative answer - so what can expect ordinary person? this is not Sofitel level and it is not high standard who was there before

Dear 19mateuszw, I am so sorry that you decided not to visit Sofitel Sanya during your recent stay in Hainan. You (your travel companion actually) emailed our Hotel Manager on 13 February at 20:43 and he responded the next day at 13:48. You then sent an email to Reservations on 19 February at 11:59 which was responded to by our Reservations Supervisor the same day at 19:06. Both our emails show as sent and we did not receive any "bounce back" message. As we never received any response to either email, we assumed you were not interested in our preferential rate offer. I do hope you will consider us for a future visit, as you had such a great time on your first visit. Kind regards, Marc de Beer General Manager

Superb team at the Sofitel!

Customer review rating 4.5/5

Mike P. Families - Confirmed reviews ALL

We thoroughly enjoyed out family holiday at the Sofitel Sanya Leeman Resort. Such a huge complex with alot to explore and do - so many pools and designed so that it was easy to find your own space. The rooms (Deluxe Room, twin beds), were spacious and well appointed - always plenty of water left for us, rooms serviced very efficiently, room service on the occasion we used it was timely and well organised. We used the Executive Lounge alot - they offered a really good range of food and beverages, and changed due to the time of day (breakfast, lunch/afternoon tea, canapes/cocktails). The lounge was very busy and well used by guests, however the team in the lounge tidied and turned tables around super efficiently and were so helpful. Whilst I complement everyone working in the lounge, Rita was particularly excellent, recognising and remembering us and anticipating our needs so well. She was very very helpful, efficient and really pleasant. We stopped by on the way to checking out for a coffee, and she had already prepared my account, so we could check out there instead - magical! Would definitely come back to the Sofitel, really enjoyed the facilities, and the team/staff were all helpful and pleasant, from the reception staff, to the restaurant staff and everyone else we came across in the resort. 😊

Dear Michael P., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rick Guest Experience Manager

Wonderful!

TripAdvisor rating 5.0/5

Nskskdldns TripAdvisor review

Beautiful resort! concierge guy Kroeger was super friendly and helped us with everything. -He also speaks English which was great! So make sure to find him😎 In all, the staff and service was superb.

Dear Nskskdldns, Thank you so much for recognizing Kroeger’s contribution to your 5 star experience. Kroeger and the entire team look forward to your return visit. With kind regards, Marc de Beer General Manager

Great stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The hotel latest improvements (Swimming pools and kids programs) are making the hotel more and more family friendly which is exactly what I'm looking for when we're spending holidays. I recommended your hotel to some of my friends already. A few suggestions for future consideration: - A bigger warm swimming pool, maybe on the swimming pool close to the beach - A club option including buffet in the afternoon, similar as what Shangrila has

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