Sofitel Sanya Leeman Resort Hotel

TripAdvisor rating 5.0/5 1,162 reviews
Sofitel Sanya Leeman Resort
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Hotel extras

  • Soak up sea and mountain views

  • French "Art de Vivre" vacation

  • Heaven for younger guests

  • MyKids exclusively for Le Club AccorHotels members

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This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • SANYA FENGHUANG
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Private beach (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Sanya Leeman Resort

Haitang Bay
Haitang Bay District
572014
sanya
china

Tel: +8689832998888

Fax: (+86)898/32993333

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    SANYA FENGHUANG At 42km / 26.1 miles - Shuttle free

  • By train

    SANYA HIGH SPEED At 35km / 21.75 miles

GPS :18.335466, 109.740818

Our accommodations

SUPERIOR ROOM, 1 King Bed, Garden View

  • Max. number of persons: 3
  • Area: From 50
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Beds, Garden View

  • Max. number of persons: 3
  • Area: From 50
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM,1 King Bed, Ocean View

  • Max. number of persons: 3
  • Area: From 55
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, 2 Single Beds, Ocean View

  • Max. number of persons: 3
  • Area: From 55
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

PREMIUM LUXURY ROOM, 1 King Size Bed, Full Ocean View

  • Max. number of persons: 3
  • Area: From 55

PREMIUM LUXURY ROOM, 2 Single Size Beds, Full Ocean View

  • Max. number of persons: 3
  • Area: From 55

LUXURY ROOM, 1 King Bed, Pool View.

  • Max. number of persons: 3
  • Area: From 60
  • Views: Pool side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, 2 Single Beds, Lagoon Pool Access

  • Max. number of persons: 3
  • Area: From 55
  • Views: Pool side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

LUXURY ROOM, Club Millésime Access,1 King Bed, Ocean View, High Floor

  • Max. number of persons: 3
  • Area: From 55
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

LUXURY ROOM, Club Millésime Access, 2 Single Beds, Ocean View, High Floor

  • Max. number of persons: 3
  • Area: From 55
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

FAMILY SUITE, 1 King Size Bed, 2 Single Beds, Connecting Rooms

  • Max. number of persons: 4
  • Area: From 110
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

PRESTIGE SUITE, Club Millésime Access,1 King Bed, Garden View

  • Max. number of persons: 3
  • Area: From 110
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed and1 Bunk Bed Garden View

  • Max. number of persons: 4
  • Area: From 110
  • Views: Park view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

IMPERIAL SUITE, Club Millésime Access,1 King Bed

  • Max. number of persons: 3
  • Area: From 110
  • Views: Ocean/Sea view *
  • Most of the accommodation: DUPLEX *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

IMPERIAL SUITE, Club Millésime Access, 1 King Bed, Ocean View

  • Max. number of persons: 4
  • Area: From 150
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

SKY SIGNATURE SUITE, Club Millésime Access, 2 Double Beds, 2 Bedrooms, Ocean View

  • Max. number of persons: 4
  • Area: From 290
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

HONEYMOON SKY VILLA, Club Millésime Access, 2 Double Beds, 2 Bedrooms, Ocean View

  • Max. number of persons: 4
  • Area: From 405
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

IMPERIAL SKY VILLA, Club Millésime Access, 2 Double Beds, 2 Bedrooms, Ocean View

  • Max. number of persons: 4
  • Area: From 515
  • Views: Ocean/Sea view *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Our restaurants and bars

CUISINE

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Lavished buffet served for breakfast and dinner including authentic home-style and innovative Chinese, Western and south East Asian cuisine, as well as a la carte available for lunch and dinner.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HAINAN PEARL

Type of cuisine: Chinese

Photo non contractuelle / Strictly non binding

Here you will enjoy genuine Chinese cuisine featuring the finest Cantonese dishes centered on seafood and local specialties. The 3 private dining rooms provide greater privacy for your gatherings with friends and family.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Thai

Type of cuisine: Thai

Photo non contractuelle / Strictly non binding

Come and enjoy our delicious Thai food. Our team of talented chefs have prepared a feast of truly authentic Thai cuisine. Located by the main pool.

LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

The Lobby Lounge is a combination of elegant tea house and cocktail bar with a view over the tropical landscape and turquoise sea. A selected variety of food and drinks are served daily as well as our signature afternoon tea sets.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EAU BAR

Photo non contractuelle / Strictly non binding

Nestled within our tropical gardens and next to our main pool the Eau Bar is the place to be. It offers a variety of classic and refreshing beverages, snacks and creative cocktails to enjoy at any time of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 1,100

  • Maximum capacity: 999 people

  • Maximum banquet capacity: 66 people

Find out more

Our guest reviews for
Sofitel Sanya Leeman Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,797 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,162 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very Good Hotel and best service ever

Customer review rating 4.6/5

Mathias T. Couples - 14/11/2019 Confirmed reviews ALL

Our room was very nice, big bathroom and with a balcony where it was possible to smoke. There are different pool areas, which were not crowded, sometimes we almost were alone, but this could be due to low season and the fact that chinese people avoid sun. The service is outstanding! Marie, she took care about our lost luggage (lost during the flight) and she was present for all additional questions and could us help (it was our first trip to China) a lot. Martina as well. She always had time for any requests or just a smalltalk. The breakfast is very good, the selection of different food exceptional! The coffees is one of the best we ever had! Restaurant Cousine is a great choice in the evening as well. The buffet is top and a la carte too. The F&B director even spoke German and was very pleasant and helpful as well. I strongly recommend this hotel with its outstanding service. I travel a lot incl business, but this I never experienced

Dear Mathias Micheal T., Thank you for choosing our Sofitel Sanya Leeman Resort as your destination for first trip to China. It is always a pleasure to receive positive feedback,We are so happy that you like our food and service .It is thrilled to hear you highlighted our Marie、Martina、Adam for their good service . we have conveyed your praise directly to them . I am sure that this feedback will serve as an encouragement to all of our staff as we strive tocontinuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Perfect, I’ll be back at Sofitel when in Sanya

Customer review rating 4.6/5

Alvin L. Couples - 13/11/2019 Confirmed reviews ALL

I stayed during 06-08 Nov. Front desk check in, club access service, guest room decoration, amenities and hotel surroundings were splendid and left a memorable experience. It was a very personal experience when staff remembered our names and were concerned that our needs were taken care of. Kudos to all of them during that period. I’m sure i will visit Sanya again and Sofitel shall be my first choice, as well as recommendations to my family and friends too.

Dear Yang Song Alvin L., Thank you choosing our Sofitel Sanya Leeman Resort for honeymoon trip . It is a pleasure to have a short conversation with you upon check in and we are so happy to hear that you and your wife enjoy the time with us . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Very relaxing luxury stay

Customer review rating 4.6/5

Joanne L. Families - 07/11/2019 Confirmed reviews ALL

Was very relaxing, great friendly service. Especially Janet Wu. Fitness facilities and spa were top class. The beds were extremely comfortable.

Dear Joanne, Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. We are thrilled to hear you like our Fitness and Spa. I am sure Janet will be delighted to hear they made a difference in your stay ! At the same time we also pay much attention about the order taken around the poor side and the freshness of some breakfast items which you mentioned ,more training and management will be in placed to improve . We hope can see you as soon as possible. Sincerely, Lisa Weng Guest Experience Manager

Best value

Customer review rating 4.6/5

M. L. Friends - 05/11/2019 Confirmed reviews ALL

The room was clean, services in the restsurants and spa was superb. Our room's air con was not cold enough when we chevked in and it was fixed promptly after our report. Food quality in the various restaurants was very good.

Dear M. L., Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. We are thrilled to hear you like our service and food . We hope can see you as soon as possible Sincerely, Lisa Weng Guest Experience Manager

We had a fabulous stay.

Customer review rating 4.6/5

Fabian F. Families - 04/11/2019 Confirmed reviews ALL

We had a fantastic stay. Even though the weather was poor during our three days, the overall experience was fantastic due to beautiful spotless facilities, and very friendly and service minded staff. The only thing I would like to have changed is that during the buffet dinner, it would be nice if the staff would tell us that "we are about to close the buffet, if you would like anything else please bring it now". We actually missed part of the dessert for sitting talking over closing time. But staff was still helpful and arranged for us to have some dessert anyway, so no large damage done. Marina who helped us with whatever need we had really made us feel special, and Lilly in the Thai restaurant was very sweet and attentive.

Dear Fabian F., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback. We are thrilled to hear you like our service . I am sure Martina and Lily will be delighted to hear they made a difference in your stay ! And we also share your kind reminder about the buffet service detail to our team ,thank you again for your nice suggestion . We hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Relaxing hotel with wonderful service ,

Customer review rating 4.6/5

Melanie W. Couples - 03/11/2019 Confirmed reviews ALL

We were warmly greeted my a lovely lady Martina who escorted to check in and to our room. Our room was beautifully decorated and the beds were so comfortable which is hard to get in hotels in China. We booked into the spa and had a couple massage by Summer and Debs who really looked after us. We enjoyed the this brunch and the evening buffet. Overall a wonderful, relaxing hotel.

Dear Melanie , It is a pleasure to hear that you had a good time in Sofitel Sanya Leeman Resort an enjoy our So spa . We noted the friendly service of our staff, especially Martina ,Summer and Debs, whom I sure would be delighted they made a difference in your stay. Sincerely, 谨启 Lisa Weng 宾客体验经理

Another memorable stay

Customer review rating 4.6/5

Youngjoo C. Families - 26/10/2019 Confirmed reviews ALL

When I checked in the hotel, I could see the beautiful bedding with welcoming sign and sweets my name is on. It was personalized welcome, very first time I have got from all of other hotel experiences. Also the room was very clean and neat, everyday the maid did wonderful job, even folding my kids' messy clothes, thanks! We had 4 kids, kids had enough fun in little prince program with reasonable price and nice and kind teachers. And I got full body massage at the spa, really impressed by the facilities and service but cannot really remember the whole thing because I fell asleep during the massage, means very relaxing! Special thanks to Marie and staffs who set up a separate table outside of buffet restaurant, this made us a very memorable experience not only for me and my kids. There are more details I liked such as food I ordered from swimming pool was served warm and tasty, the Thai restaurant I visited two times during my 3night staying was just wonderful!

Dear Young Joo C., Thank you for coming back to our Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback from our valued guest . We are much appreciated your nice description about our service , room set up ,spa and kids activities ,it is thrilled to read that you highlighted our Marie for good arrangement during your stay ,I am sure she will be happy to hear all of these . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Very relaxing place

Customer review rating 4.6/5

Stanislav S. Families - 12/10/2019 Confirmed reviews ALL

It was amazing time for me and my family. Very professional team, especially Adam who has organized dinner on the beach for me and my wife and support us while we were your guests.

Dear Mr. S., Thank you for choosing our Sofitel Sanya Leeman Resort as your anniversary destination ,we very much appreciate your comments regarding your stay with us . We are very happy you and your wife like the beach dinner ,Adam is glad to hear his and our team's efforts did made you stay different and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Looking forward to return

Customer review rating 4.6/5

Jose C. Solo - 08/10/2019 Confirmed reviews ALL

Very relaxing on a different time paste from the day-to-day busy life

Dear Dear Jose Luis Da C.,, Thank you for sharing your experience at the Sofitel Sanya Leeman Resort with us . We are thrilled to hear you enjoy in our hotel and we are always here to welcome you back . And we are sorry for the breakfast experience when we were overwhelmed by the full house guests during the golden week , already shared your comments with our team and we ought to do better. We look forward to seeing you soon in the future . Sincerely, Lisa Weng Guest Experience Manager

Amazing!

Customer review rating 4.6/5

Amanda Couples - 05/10/2019 Confirmed reviews ALL

We had an amazing time. The staff was wonderfully kind and helpful. The resort was beautiful and the food was great. We are American and there was so many staff members that spoke English so it made our stay even better. We are already planning a trip back

Dear Amanda Rae T., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is a pleasure to meet you and your husband in our hotel during your stay. we are always happy to hear that you enjoy the time with us . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope can see you soon . Sincerely, Lisa Weng Guest Experience Manager

Nice stay

Customer review rating 4.6/5

Matthias H. Families - 03/10/2019 Confirmed reviews ALL

It was really good. We just were a bit disappointed about the kids club. We actually had to pay to leave the kids there which we did not expect at all (and which is not the standard in other hotels like Shangri-La). Also, the kids club was not so interesting for our older son. It would be a good idea to add some TVs and also video games.

Dear Natthias H., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is always a pleasure to receive positive feedback from a valued loyalty guest like you .About he the kids club ,already shared your comment with our team .We have some kids activity like horse riding ,kayak,exploring Camp which our kids can enjoy their time very much out of the kids club. Thank you again for sharing your experience, and we hope can see you and your family again. Sincerely, Lisa Weng Guest Experience Manager

Very Good

Customer review rating 4.6/5

Anonymous Couples - 02/10/2019 Confirmed reviews ALL

Courteous and accommodating staff made our stay very pleasant.

Dear Mr.T., Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. We are thrilled to hear you enjoy the time with us . I am sure our team will be delighted to hear they made a difference in your stay ! We hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Great!

Customer review rating 4.6/5

Maria Families - 26/09/2019 Confirmed reviews ALL

Our stay was very relaxing and full of joy!

Dear Maria, Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. We are thrilled to hear that you enjoy the stay with us ! At the same time we pay much attention on the coffee machine issue as you mentioned ,our team already follow to fix the probelm . Thank you agian for posting the good comment ,we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

First visit to Sanya

Customer review rating 4.6/5

Katie K. C. H. Friends - 24/09/2019 Confirmed reviews ALL

My weekend visit was due to lucky draw coupon from ubc alumni dinner. My first time to visit Sanya resorts & Out of my expectation, it was very luxurious with overwhelming vip service. We checked in at lounge and with best ever huge suite room . Specially thanks to Marie with her best & friendly service , we did sports, swim, Loccitane soap class & spa and buffet and free flow wine dinner with high quality food & wine, live music & dance at price of $308. Will definitely come back again and recommend to my friends & family.

Dear Katie, Thank you for staying with us and for being a valued guest, we truly appreciate your support ! I am sure Marie and the team will be delighted to hear their efforts did not go unnoticed sand that overall you had a blast. We will always be there for you anytime. Hope can see you soon ! Sincerely, Lisa Weng Guest Experience Manager

Excellent hotel

Customer review rating 4.6/5

Jongam.o. Families - 23/09/2019 Confirmed reviews ALL

The bed was also very good. The pool is spacious, clean and very well maintained. All staffs were friendly Especially when I moved to another place, I needed a taxi. An employee called a friendly taxi and was able to move around comfortably. breakfast was so good. I especially liked the various menus of the evening wine event and it was fun. I want to book this hotel next time.

Dear Jongam O., Thank you for taking the time to tell us about your stay at the Sofitel Sanya Leeman Resort. It is a pleasure to have a short conversation with you in our Wines day evening ,We are so happy to learn that you had an enjoyable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

A birthday weekend made perfect.

Customer review rating 4.6/5

Sierra Friends - 22/09/2019 Confirmed reviews ALL

The staff at your Sanya Leeman Resort were amazing! Particularly Marie and David. Marie was in the spa when we stopped by to ask about booking a massage. Not only did she help us with this but she gave advice and suggestions for the following day, my friend's birthday. She then arranged an evening that including champagne on the rooftop of the Rosewood and an amazing dinner at the Shangri-La. David was so accommodating and friendly during our stay. He helped arrange drinks to be delivered to us when we were relaxing by the beach pool. I have stayed in Sanya before, at the Rosewood. Your staff and service surpassed that experience by miles. Thank you so much! I hope to be back and have already recommended the Sanya Leeman Resort to friends.

Dear Sierra, Thank you for choosing our hotel and for being a valued guest who celebrate the birthday in our hotel ! I am delighted that our Martina ,David were able to provide you with their usual hospitality. I have convey your feedback to them personally. Your comment has made our day and encourages us to ensure guest satisfaction .Thank you again and we are looking to welcome you back soon. Sincerely, Lisa Weng Guest Experience Manager

Sofitel Sanya takes really good care of you!

Customer review rating 4.6/5

Sylvie Friends - 22/09/2019 Confirmed reviews ALL

It was an amazing experience. I decided to spend my birthday weekend in Sanya and I am so glad I chose the Sofitel. It wasn't an easy decision but you bet, I will definitely return. I had the best birthday celebration with the help of Marie (Spa) and David (Swimming Pool Bar). Everyone was so attentive and the service was top notch! Thank you for making my birthday weekend the best!

Dear Sylvetta, Thank you for coming to Sofitel Sanya for your birthday celebration. We are so pleased to hear you had a great experience at spa and pool bar. I am sure Marie and David will be delighted to hear their efforts did make your enjoy the time with us . Looking forward to welcoming you back anytime ! Sincerely, Lisa Weng Guest Experience Manager

Memorable experience at Sofitel Sanya

Customer review rating 4.6/5

Alice W. Couples - 21/09/2019 Confirmed reviews ALL

I come tocelebrate our first wedding anniversary, it is really beautiful and memorable experience here at Sofitel Sanya. Kate called to check the preference one day prior to our arrival, which is so touching.We met this sweet on the arrival, she is really helpful, she did very nice set for us before my arrival, advise the plan for us, really really Excellent girl, another amazing I would like to mention is Phyllis, she help us to upgrade the room for better experience, we spend really wonderful anniversary here. big Thanks to this two girl, Kate and Phyllis.

Dear Yuan W., Thank you for choosing our Sofitel Sanya Leeman Resort as anniversary vacation destination . We are so happy to hear that you has a wonderful memory with us ,and I am delighted that our Ambassador Kate ,Pyillis were able to provide you with our hospitality. I have convey your feedback to them personally. Your comment has made our day and encourages us to ensure guest satisfaction . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

The staffs of Club Millesime was excellent.

Customer review rating 4.6/5

Anonymous Solo - 16/09/2019 Confirmed reviews ALL

Mrs. Alice Chen helped me a lot when I need to go to hospital because of sickness. Also Mme Marthe the executive assistant manager was very impressive, she checked often if the visitors of club millesime are satisfied.

Dear Kyuhyun H., Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. We are thrilled to hear you like our executive club. I am sure Marie and Alice will be delighted to hear they made a difference in your stay ! We hope your next visit will be as pleasant as the previous one. Sincerely, Lisa Weng Guest Experience Manager

Excellent stay in September 2019

TripAdvisor rating 5.0/5

KevinFra31 Family - 16/09/2019 TripAdvisor review

We had an excellent stay of 4 nights in September 2019. The hotel is very well maintained and very clean. The view from the room was great. Our son of 1.5 year old spent excellent times at the kids club and with the small train. The private beach is not very nice since it's not allowed to swim due to very strong current but there are several amazing swimming pools in the property which are really great. The breakfast was really good and with a lot of choice, for more privacy there is also an executive lounge to enjoy quiet breakfast or tea. The service was great, the team offered a very warm welcome and was always available to discuss. We will definitively come back to this Sofitel if we are back in the region.

Dear KevinFra32, Thank you for staying with us and for taking the time to post this wonderful comment. We are thrilled to hear you and your family had a great time with us. This is the main reason why we love what we do: making sure our guests had an excellent stay and memories with us. By all means we look forward to welcoming you back anytime in the future ! Kind regards, Christophe Hazebrouck
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