Sofitel Sanya Leeman Resort 5 stars

Customer review rating (ALL Rating) 4.2/5 206 reviews

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Description

Hotel extras

  • Soak up sea and mountain views

  • French "Art de Vivre" vacation

  • Heaven for younger guests

  • MyKids exclusively for Accor Live Limitless members

  • MyGlass exclusively for Accor Live Limitless members

Our accommodation(s)

Hotel location

Sofitel Sanya Leeman Resort

No. 28 North Haitang Road, Haitang Bay, Sanya, Hainan Province
572014 SANYA
China

GPS:18.335466, 109.740818

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  206 reviews

TripAdvisor Rating  5.0/5  14,792 reviews

Customer review rating 4.5/5

Jason C. K. N. Families - Confirmed reviews ALL

I’m truly grateful for the assistance rendered by Rebecca and Minnie who helped us during our stay, to give us help to Send us to the hospital when required. Thank you so much. Credit to service manager Nana as well.

Customer review rating 5.0/5

Wisam A. Families - Confirmed reviews ALL

Our stay at Sofitel Sanya was truly exceptional and exceeded all expectations in every way. The resort is beautifully designed, exceptionally well maintained, and feels like a complete destination rather than just a hotel. From the moment we arrived, the staff made us feel genuinely welcome with their warmth, professionalism, and constant willingness to help. They truly go out of their way to make everything happen for their guests, always with a smile. A special and sincere thank you to Victor, the manager, who went above and beyond to make our New Year’s celebration unforgettable. He personally arranged a special table on the beach for New Year’s Eve, creating a memorable and meaningful experience for our family that we will never forget. We were also very grateful for the thoughtful room arrangements and upgrades. My wife and I stayed in a spacious and elegant suite, while our children were initially accommodated in a king room and later upgraded to a family room. The comfort, cleanliness, and layout were perfect for a family stay. The food was beyond expectations, with excellent quality, variety, and presentation across all dining options. The service throughout the resort was outstanding, and the daily activities, kids’ programs, and evening entertainment made the experience even more enjoyable. This is truly one of the best resorts we have ever stayed at. The combination of outstanding service, attention to detail, and genuine hospitality makes Sofitel Sanya stand out. Highly recommended, and we very much look forward to returning.

Bonjour Dear Wisam A., Thank you for choosing Sofitel Sanya Leeman Resort, and for sharing your valuable comments on your recent stay with us. Thank you for acknowledge our Heartist Victor is doing a good job. Your recognition is our greatest honor, and we will continue to strive to do better. We sincerely look forward to your next visit! Thank you again for your visit and valuable feedback! Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Merci beaucoup!

⭐️⭐️⭐️⭐️⭐️ One of the best resorts we have ever stayed at

TripAdvisor rating 5.0/5

Wisamassi TripAdvisor review

⭐️⭐️⭐️⭐️⭐️ One of the best resorts we have ever stayed at Our stay at Sofitel Sanya was truly exceptional and exceeded all expectations in every way. The resort is beautifully designed, exceptionally well maintained, and feels like a complete destination rather than just a hotel. From the moment we arrived, the staff made us feel genuinely welcome with their warmth, professionalism, and constant willingness to help. They truly go out of their way to make everything happen for their guests, always with a smile. A special and sincere thank you to Victor, the manager, who went above and beyond to make our New Year’s celebration unforgettable. He personally arranged a special table on the beach for New Year’s Eve, creating a memorable and meaningful experience for our family that we will never forget. We were also very grateful for the thoughtful room arrangements and upgrades. My wife and I stayed in a spacious and elegant suite, while our children were initially accommodated in a king room and later upgraded to a family room. The comfort, cleanliness, and layout were perfect for a family stay. The food was beyond expectations, with excellent quality, variety, and presentation across all dining options. The service throughout the resort was outstanding, and the daily activities, kids’ programs, and evening entertainment made the experience even more enjoyable. This is truly one of the best resorts we have ever stayed at. The combination of outstanding service, attention to detail, and genuine hospitality makes Sofitel Sanya stand out. Highly recommended, and we very much look forward to returning.

Bonjour Dear Guest, Thank you for choosing Sofitel Sanya Leeman Resort, and for sharing your valuable comments on your recent stay with us. Thank you for acknowledge our Heartist Victor is doing a good job. Your recognition is our greatest honor, and we will continue to strive to do better. We sincerely look forward to your next visit! Thank you again for your visit and valuable feedback! Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Merci beaucoup!

Customer review rating 5.0/5

Yang L. Families - Confirmed reviews ALL

Good stay

Bonjour 尊敬的宾客, 感谢您选择三亚理文索菲特度假酒店。 您对我们酒店的赞美让我们深受鼓舞,很高兴听到您在这里度过了一个愉快的假期,这给了我们很大的鼓励。再次感谢您的反馈,我和我们的心艺家们非常乐意为您打造专属记忆。「随心享法,乐享法式生活!」Merci beaucoup!

Customer review rating 4.0/5

Seokjun K. Families - Confirmed reviews ALL

I sent e-mail (H8… ) to the resort five times, but never heard back. I had difficulty communicating even when checking in and checking out. The resort was satisfied with its spacious garden, beach, delicious food unique to Sofitel and exclusive lounge. However, loud music from the resort right next door continued until 12 p.m., which was painful.

Bonjour Mr. K., thank you for sharing the difficulties you encountered during your stay. We understand that poor communication and nighttime noise can seriously affect the quality of your journey. On behalf of the hotel, I would like to express our sincerest apologies for the five emails you have not received a response to and the communication barriers during check-in and check-out - this does not comply with our commitment of "understanding the heart and providing attentive service" in our "customized services". Let us follow up with you immediately: Remedial actions for missing email responses Our official email address H8… usually reply within 24 hours, your situation may have been missed due to system filtering. Emergency channel has been activated for you: ·Prioritize processing your original email. If you have any future needs, please contact me directly by email: fr… and we will maintain smooth communication with you. Your feedback is very important to us, and we will continue to optimize the arrangement of room locations to enhance the guest's stay experience. We have recorded your personal preferences and will do our best to arrange a room that meets your preferences. Looking forward to your next visit! Merci beaucoup! Our Heartist team always adheres to the principle of "authenticity and reliability We will do our best to create a good living environment to you and your family; we hope to welcome you back again in the near future. Merci beaucoup!

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