Sofitel Sanya Leeman Resort Hotel

Customer review rating 4.6/5 3,478 reviews

ALLSAFE approved hotel

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Sofitel Sanya Leeman Resort
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+ 18 Services

Hotel extras

  • Soak up sea and mountain views

  • French "Art de Vivre" vacation

  • Heaven for younger guests

  • MyKids exclusively for Accor Live Limitless members

  • MyGlass exclusively for Accor Live Limitless members

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • SANYA FENGHUANG
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (nearby)
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Kayaking Paying
  • Other sports activities
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 10 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Sanya Leeman Resort

Haitang Bay
Haitang Bay District
572014 sanya
china

Tel: +8689832998888

Fax: (+86)898/32993333

Check-in from 15h00

Check out up to 12h00

  • By plane

    SANYA FENGHUANG At 42km / 26.1 miles - Shuttle free

  • By train

    SANYA HIGH SPEED At 35km / 21.75 miles

GPS :18.335466, 109.740818

Our accommodation(s)

Our restaurants and bars

Thai

Type of cuisine: Thai

Come and enjoy our delicious Thai food. Our team of talented chefs have prepared a feast of truly authentic Thai cuisine. Located by the main pool.

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HAINAN PEARL

Type of cuisine: Chinese

Here you will enjoy genuine Chinese cuisine featuring the finest Cantonese dishes centered on seafood and local specialties. The 3 private dining rooms provide greater privacy for your gatherings with friends and family.

Menu (PDF)
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CUISINE

Type of cuisine: International

Lavished buffet served for breakfast and dinner including authentic home-style and innovative Chinese, Western and south East Asian cuisine, as well as a la carte available for lunch and dinner.

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LOBBY LOUNGE

The Lobby Lounge is a combination of elegant tea house and cocktail bar with a view over the tropical landscape and turquoise sea. A selected variety of food and drinks are served daily as well as our signature afternoon tea sets.

Non contractual photo

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EAU BAR

Nestled within our tropical gardens and next to our main pool the Eau Bar is the place to be. It offers a variety of classic and refreshing beverages, snacks and creative cocktails to enjoy at any time of the day.

Menu (PDF)

Non contractual photo

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 1,100

  • Maximum capacity: 999 people

  • Maximum banquet capacity: 66 people

Find out more

Our guest reviews for
Sofitel Sanya Leeman Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,478 reviews

tripadvisor

TripAdvisor Rating 5.0/5

2,851 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent Holiday Stay in a Very Good Hotel

Customer review rating 4.5/5

Mark Couples - 27/07/2021 Confirmed reviews ALL

A very good family holiday in Sanya. Hotel facilities are excellent, great swimming polls, nice Club Millesime lounge with great staff, good food choices and drinks. Enjoyed the upgrade to a high floor with a great view of the sea.

Friendly staff, Good Service

Customer review rating 4.5/5

Ih Couples - 16/07/2021 Confirmed reviews ALL

In overall very good, specially the service in Club lounge and specially from Zora. Top class !! One of the reasons I cancelled nights at Shangri-La and went back to Sofitel.

Good service

Customer review rating 4.5/5

P. Friends - 14/07/2021 Confirmed reviews ALL

Staffs are friendly and try to accommodate guest's request. Some staffs shows the good role model attitude of hospitality.

Best place to stay in Sanya period.

Customer review rating 5.0/5

Alejandro Couples - 05/07/2021 Confirmed reviews ALL

For another consecutive year we decided to stay again at Sofitel. As always the service and care provided from all of the staff went well above and beyond our expectations. Everything expertly coordinated by Pierre. Even before arrival, from receiving a kind call from Tender Gao (front desk manager) to confirm that everything will be in order and that they will be expecting us, all the way to helping and making sure to accomodate all of our needs before, during and even after our stay. The food selection and quality is one of the best in the island, the facilities are in top working conditions and everyone seems to be really proud of their work and what it represents. At the front desk Maggie, Cissy & Roy were extra helpful and provided extra assistance when need it and as always going above and beyond their duties. At the pool bar Charlie had us completly hooked with excellent cocktails together with the help of Sherry. The beach was beautiful and we were really impressed by the care and safety conciousness of Corey, making sure that guests were safe and extra comfortable. As the title says, Sofitiel continues to be the best place to stay in Sanya. We will continue to go there as it has become the right place to be. Thanks to all of the staff!

Great facility and service

Customer review rating 5.0/5

K. Friends - 05/07/2021 Confirmed reviews ALL

Nice facility and friendly staff. The overall experience is great!

Good stay

Customer review rating 4.5/5

Anonymous Friends - 21/06/2021 Confirmed reviews ALL

The staffs are very kind and always happy to provide any help!

Very good service

Customer review rating 5.0/5

Frank Friends - 20/05/2021 Confirmed reviews ALL

We had a very pleasant vacation, thanks sanya sofitel

The room has some flaws and the attitude of the staff is worse when we hope they can change a room for us for the broken A/C.

Customer review rating 1.5/5

Nicola Z. Friends - 14/05/2021 Confirmed reviews ALL

Stated above.

Dear Ms.L., Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is pity that we lost the opportunity to fixed the problem well during your stay ,more proper training already in placed to be conducted to the team . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Weng Guest Experience Manager

Wonderful stay

Customer review rating 5.0/5

Jo G. Couples - 11/05/2021 Confirmed reviews ALL

Wonderful stay with wonderful staff. No one misses a beat in making sure guests are comfortable. Great breakfast. Pierre and David both went out of their way to make sure we were having a fabulous stay. Great pools (variety) and easy walk to the beach. Wonderful stay.

Great facilities, great staff, but beach half closed

Customer review rating 4.5/5

Nicolas T. Families - 04/05/2021 Confirmed reviews ALL

Great family vacation with a 4 yo kid. I recommend the room with lounge access as you'll clearly realize how much worth it is. Swimming pools (plurals) are great fun, breakfast plentiful, and the staff is wonderful. We tried all the restaurant and recommend the Hainan restaurant and noodle bars. Of course the lounge is the place to go for happy hour. You'll have snacks and Zora and Leo will make great cocktails for you. The only disappointment comes from the fact that swimming at sea is forbidden as it is not officially open. A guard will come and get you every time you go in the water. One appaling thing was the behavior of a few of the customers, smoking at the pool, leaving bottles and waste on the beach. I wouldn't mind adding an extra 10 rmb per room so Sofitel can hire someone to clean the front beach every day. One detail: wifi prevents using a VPN so it can be tricky to connect to your office network.

Great Hotel

Customer review rating 3.5/5

R U. Couples - 26/04/2021 Confirmed reviews ALL

I dislike havingpeople smoking around me at pool area

nice staffs, well located, good view

Customer review rating 5.0/5

Chris F. Friends - 25/04/2021 Confirmed reviews ALL

it's very great experience for me to stay in the Sofitel Sanya hotel, and I am really impressed by the nice staffs, good sea view from my room, and well location in Sanya. it's really appreciated for the GM Marc De Beer, who guides me a lot during my stay period. I would expect to stay in the hotel again and again!

Excellent service

Customer review rating 5.0/5

Dean C. A. L. C. Couples - 17/04/2021 Confirmed reviews ALL

We had a fantastic stay at the Sofitel. Since we checked in, Cecile took great care of us. We thoroughly enjoyed our vacation; the room and sea view was great, the food and drink options were very tasty, the atmosphere of the hotel and pool was fantastic. We also had great service, especially from Zora in club lounge who was very kind and friendly. We’ll recommend Sofitel to our friends in Shanghai and beyond. We’ll be back!

Excellent stay

Customer review rating 5.0/5

Hannah Families - 11/04/2021 Confirmed reviews ALL

The staff and service is excellent, very comfortable room with all needs considered. The activities and facilities are excellent for my 8 year old son to enjoy his stay also. A good selection of beverages and food included in the breakfast. A very good hotel.

Average hotel

Customer review rating 3.0/5

Chuen Couples - 23/03/2021 Confirmed reviews ALL

Standard Sofitel. May be hotel occupancy is high, and hotel seems under staff. Overall, hotel can meet Sofitel’s basic standard but below average. Also I suggest hotel buy one more fridge in lounge’s kitchen as all the bubbles/soda water is warm.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are consider about the fridge in club issue now ,and training about improve service quality for members will be conducted all the team member . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lisa Weng Guest Experience Manager
Customer review rating 4.5/5

S. Friends - 17/03/2021 Confirmed reviews ALL

Buffer supper: hotel staff chose the food before the client. Seems quite unprofessional.

Dear Mr.S., We very much appreciate your comments regarding your stay at the Sofitel Sanya Leeman Resort. It is happy to hear that you like our buffet food ,and we already shared your feedback with our team ,train the staff to behave properly as our standard . Thank you again for sharing your experience, and we all look forward to your return soon. Sincerely, Lisa Weng Guest Experience Manager

Beautiful resort with some more or less minor flaws

TripAdvisor rating 3.0/5

Bert512 22/02/2021 TripAdvisor review

Spent four nights there, with access to Club Millésime. The range and quality of food at breakfast, tea-time and Happy Hour (5-7pm) was quite nice, though not as awesome as I would have expected with regard to the pricing. The choice of liquors must be hororably mentioned, but at the pool bar I found a bottle of Campari which never ever contained Campari, since the color of the liquid was orange and not crimson, as it should be. Most annoying: There is a helicopter landing place in the center of the resort, with service-time from 10am to 5pm. Every 5 to 10 minutes there was either a start or a landing, and helicopters were flying just 10 to 15 m above your head when you were seeking rest at the main pool. This service seemed to be very popular, and was also offered by the resorts in the neigbourhood, with the effect that the guest looking for recreation is disturbed by noise in the air almost all over the day. Finally, to say something positive: For those who booked a room facing the ocean: You can witness amazing and unforgettable sunrise at that location.

Dear Bert512, Thank you for your review of your recent stay with us. I am happy to read that you felt our resort is beautiful, but I am sorry we did not manage to exceed your expectations on all levels. Concerning the bottle of Campari at the pool bar, this would have been a display-, or dummy bottle, that does not contain the actual product as it is for display purposes only. Of course, the color should match the real thing so we will look into this. The helicopter does fly over the Beach pool, but not the main pool. We are working with the helicopter crew to create a different take off and landing protocol that would increase their altitude and reduce the noise disturbance. I am glad you enjoyed the beautiful sunrises. The sunsets are equally, if not more stunning, as the mountain side often has very light cloud cover creating amazing color reflections. I do hope you will choose us again on a future visit to Sanya. With kind regards, Marc de Beer General Manager

Excellent stay in September 2019

TripAdvisor rating 5.0/5

KevinFra31 Family - 16/09/2019 TripAdvisor review

We had an excellent stay of 4 nights in September 2019. The hotel is very well maintained and very clean. The view from the room was great. Our son of 1.5 year old spent excellent times at the kids club and with the small train. The private beach is not very nice since it's not allowed to swim due to very strong current but there are several amazing swimming pools in the property which are really great. The breakfast was really good and with a lot of choice, for more privacy there is also an executive lounge to enjoy quiet breakfast or tea. The service was great, the team offered a very warm welcome and was always available to discuss. We will definitively come back to this Sofitel if we are back in the region.

Dear KevinFra32, Thank you for staying with us and for taking the time to post this wonderful comment. We are thrilled to hear you and your family had a great time with us. This is the main reason why we love what we do: making sure our guests had an excellent stay and memories with us. By all means we look forward to welcoming you back anytime in the future ! Kind regards, Christophe Hazebrouck

Excellent services

TripAdvisor rating 4.0/5

cindyfrogfrog Family - 28/05/2019 TripAdvisor review

Hotel Sofitel always been the first choice for my travel accommodation. The staffs are kind ,helpful , courteous, and quick to respond. The room is clean and wide, the breakfast is very rich, and there are many types.

Dear Sightsee45837305714, Thank you for staying with us and for this great post. We are glad you had a good stay with us and hope to welcome you back in the near future ! Kind regards, Christophe Hazebrouck

Great Stay, Excellent value

TripAdvisor rating 5.0/5

jeremylee15 Couples - 14/05/2019 TripAdvisor review

Brilliant service at a beautiful hotel. The staff were all very helpful and attentive with Marie being a real star, checking in with us to make sure we were well taken care of. We travelled there during what was probably the off peak season for tourists so the attractions weren't very crowded, and there was just a lot of space to unwind in. Thanks to all the staff for making it a very pleasant stay.

Dear Jeremylee15, Thank you for staying with us and for taking the time to post this great comment. We are glad to hear you have a pleasant stay and that Marie made a difference making sure you were well taken care of. Looking forward to welcoming you back in the near future. Kind regards Christophe Hazebrouck

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