Sofitel Sanya Leeman Resort 5 stars

Customer review rating (ALL Rating) 4.2/5 187 reviews

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Sofitel Sanya Leeman Resort - Image 1
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Sofitel Sanya Leeman Resort - Image 4
No. 28 North Haitang Road, Haitang Bay, Sanya, Hainan Province, 572014 SANYA, China

Description

Hotel extras

  • Soak up sea and mountain views

  • French "Art de Vivre" vacation

  • Heaven for younger guests

  • MyKids exclusively for Accor Live Limitless members

  • MyGlass exclusively for Accor Live Limitless members

Our accommodation(s)

Hotel location

Sofitel Sanya Leeman Resort

No. 28 North Haitang Road, Haitang Bay, Sanya, Hainan Province
572014 SANYA
China

GPS:18.335466, 109.740818

Telephone
Fax +86 898 3299 3333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  187 reviews

TripAdvisor Rating  5.0/5  14,003 reviews

Customer review rating 4.0/5

Seokjun K. Families - Confirmed reviews ALL

I sent e-mail (H8… ) to the resort five times, but never heard back. I had difficulty communicating even when checking in and checking out. The resort was satisfied with its spacious garden, beach, delicious food unique to Sofitel and exclusive lounge. However, loud music from the resort right next door continued until 12 p.m., which was painful.

Bonjour Mr. K., thank you for sharing the difficulties you encountered during your stay. We understand that poor communication and nighttime noise can seriously affect the quality of your journey. On behalf of the hotel, I would like to express our sincerest apologies for the five emails you have not received a response to and the communication barriers during check-in and check-out - this does not comply with our commitment of "understanding the heart and providing attentive service" in our "customized services". Let us follow up with you immediately: Remedial actions for missing email responses Our official email address H8… usually reply within 24 hours, your situation may have been missed due to system filtering. Emergency channel has been activated for you: ·Prioritize processing your original email. If you have any future needs, please contact me directly by email: fr… and we will maintain smooth communication with you. Your feedback is very important to us, and we will continue to optimize the arrangement of room locations to enhance the guest's stay experience. We have recorded your personal preferences and will do our best to arrange a room that meets your preferences. Looking forward to your next visit! Merci beaucoup! Our Heartist team always adheres to the principle of "authenticity and reliability We will do our best to create a good living environment to you and your family; we hope to welcome you back again in the near future. Merci beaucoup!

Customer review rating 5.0/5

Abdallah G. Couples - Confirmed reviews ALL

Overall nice relaxation. Hotel is beach front. Although the beach is unswimmable, the property has many pools and gardens. Personnel are extremely kind, special thanks to one of the bellmen for his kindness, offering me water at checkout and further got me matches and helped with our luggages. Perfect checkin and checkout experience, although accor points are still not counted. As for the Accor Diamond level recognition, there was one category room upgrade, but all rooms at those categories look same, I wished to get upgraded to pool access which were available, like in other sofitels in APAC, but that was not on the table. Lounge is nice offering a great variety of food and beverage, though there wasn't still water for last 2 days and mostly it is difficult to get some normal size glass. Furthermore, it isn't used for check-in and checkout. Welcome drink was trully the poorest which was offered to me in any Accor property since I joined Accor, about 12 years ago and even not considering the Accor membership level. Otherwise, room was top cleaned, high quality standards are kept, personnel tried to speak English, even that there's a bit of room for improvement there. Breakfast and especially buffet dinner at restaurant were perfect, with an excellent food choice. Internet connectivity is perfect. Overall, excellent work from management and front office. I hope to see you again for another vacation. Thank you for the wonderful experience.

Bonjour Dear Guest, Thank you for choosing Sofitel Sanya Leeman Resort, and for sharing your valuable comments on your recent stay with us. Thank you for acknowledge our staff bellmen is doing a good job. Your recognition is our greatest honor, and we will continue to strive to do better. We sincerely look forward to your next visit! Thank you again for your visit and valuable feedback! Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Merci beaucoup!

Customer review rating 1.5/5

Michael K. Solo - Confirmed reviews ALL

I stayed at this property for 2–3 months in 2021 and another month in 2022. Somewhere between the departure of the previous GM, Marc de Beer, and the arrival of the new management team, the hotel began making a number of questionable decisions that don’t align with its branding or style. For example, playing loud music every night for a show that can be heard a kilometer away—and that echoes through the rooms—is extremely disruptive. It makes it impossible for guests to take an afternoon or early evening nap, or to enjoy some quiet time on the balcony or in the lounge. This type of entertainment would be better situated at the beach area, not in the main property. The service staff also appear to lack proper training. At breakfast, for instance, staff often shout “WELCOME, GOOD MORNING” in Chinese from down the hall, which feels more chaotic than elegant. When being escorted to a table, staff frequently say, “You can go get breakfast now,” instead of offering a drink or asking, “Can I help you with anything?" or "would you like something to drink?” For a property that presents itself as luxury, this is disappointing. The addition of fake leaves and grasses around the lobby entrance and hallways also feels out of place in a naturally lush tropical environment. To be fair, the hotel is still one of the better-designed properties in Haitangwan. However, design alone can only carry it so far before service gaps and questionable decisions diminish the overall experience. Some immediate, low-cost, and easy-to-implement suggestions: Turn down the music at the evening show so it is only audible to the immediate audience. At breakfast, open the doors on both sides of the dining area to seat guests more evenly and reduce noise levels. Provide staff with daily service guidelines during morning stand-up meetings to improve guest interaction. Rethink the key-login process for the breakfast area and lounge. At low occupancy, it already causes unnecessary queues. Staff should simply welcome guests in, confirm their room number, and report it back, rather than creating friction at the door. On busy days, this system will be even more problematic. Stop posting fake positive reviews. They are very easy to spot—especially on TripAdvisor, where similar short reviews with repeated names stand out. On XHS, nearly all recent reviews are negative, which is what people actually pay attention to. Guests are not fooled by inflated star ratings. Overall, the property needs to rethink its approach. I understand that the focus is now on catering primarily to mainland guests, given the limited number of international flights to Sanya. However, the promise of “living the French way” feels hollow when the experience is closer to that of an average property. By comparison, I recently stayed at the Fairmont next door: while its design is less impressive, its service quality is far superior, which is reflected in social media reviews. Does the property really believe that alienating better-educated and more discerning guests from wealthier cities such as Shanghai will lead to stronger revenue? You cannot ask for premium prices while simultaneously cheapening the overall experience. That strategy simply forces the hotel to compete with average properties instead of standing apart as a true luxury destination. 我曾在这家酒店于 2021 年入住了 2–3 个月，并在 2022 年又住了一个月。在前任总经理 Marc de Beer 离职与新管理团队上任之间，酒店开始做出了一些与其品牌和定位不符的可疑决定。 例如，每晚表演时播放的音乐不仅能传出一公里远，还在客房内产生回音。这种安排极其扰人，让客人无法在下午或傍晚小憩，也无法在阳台或酒廊安静休息。这类娱乐活动更适合安排在海滩区域，而不是主楼周边。 酒店的服务人员似乎也缺乏培训。以早餐为例，员工常常在走廊远处大声用中文喊“欢迎，早上好”，这种方式显得更吵闹而非优雅。带客人入座时，他们往往只是说“你可以去拿早餐了”，而不是先询问“我可以为您提供些什么吗？”或“您需要喝点什么吗？” 对一家自称豪华的酒店来说，这令人失望。 在大堂入口和走廊摆放假树叶和假草坪，在自然葱郁的热带环境中显得格格不入。 当然，这家酒店依然是海棠湾设计较佳的酒店之一。但仅凭设计优势无法长期维持口碑，服务缺陷和一些令人费解的决定正在逐渐削弱整体体验。 一些立刻可以低成本实施的改进建议： 降低晚间表演的音量，让其只在观众席附近清晰可听。 早餐时，打开餐厅两侧的门，分散客人就座，降低整体噪音。 每天早晨的员工例会中加强基础服务培训，提升与客人的互动。 重新设计早餐区和酒廊的房卡验证流程。目前即使在低入住率下，也会导致不必要的排队。建议让客人先顺利入座，再确认房间号并回报，而不是一开始就在门口制造阻碍。在高入住率时，这个问题会更加严重。 停止刷虚假好评。这类评论很容易被识破——尤其是在 TripAdvisor 上，很多简短的重复内容和相同名字十分明显。在小红书（XHS）上，几乎所有最新评论都是负面的，这才是真正被人们参考的。客人并不会被虚高的星级所蒙蔽。 总体来说，酒店需要重新思考整体定位。我理解现在主要面向大陆客人为主，毕竟飞往三亚的国际航班已非常有限。但所谓的“法式生活”承诺显得空洞无物，实际体验更接近普通酒店。我最近入住了隔壁的费尔蒙酒店，虽然设计一般，但服务水平明显更好，这一点在社交媒体上的评价中也得到了印证。 酒店是否真的认为，疏远来自像上海这样更富裕城市、受教育程度更高、消费更理性的客人，就能带来更高的收入？当你一方面想收取高价，另一方面却在整体体验上不断“降级”，最终只会让酒店沦为与普通酒店竞争，而不是成为真正的高端度假目的地。

Bonjour Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Sanya Leeman Resort. We are sorry to hear about that your stay experience did not meet the expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every guest; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We are appreciate your sharing your concerns, and we are wish that you will give us the opportunity to serve you in the near future. Merci beaucoup!

Customer review rating 5.0/5

Sock M. A. Friends - Confirmed reviews ALL

Friendly staffs and great environment

Bonjour Dear Guest, Thank you for choosing Sofitel Sanya Leeman Resort, and for sharing your valuable comments on your recent stay with us. Thank you for acknowledge our staff Sherry is doing a good job. Your recognition is our greatest honor, and we will continue to strive to do better. We sincerely look forward to your next visit! Thank you again for your visit and valuable feedback! Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Merci beaucoup!

Wonderful stay in Hainan

TripAdvisor rating 5.0/5

hyeminworld Couples - TripAdvisor review

방에 들어서는 순간 바다뷰가 정말 멋져요. 인테리어는 모던하고 방에서 좋은 향기가 나요. 저녁쇼도 볼만하고 여기저기 수영장 다니느라 지루하지가 않네요. 직원들도 소통이 잘되고 친절해서 또 다시 오고 싶어요. [ Room & View ] I stayed in the Imperial Suite. Beautiful sea view made me smile. Although it's a bit far from the sea, just looking at it lifts my spirits. The bedroom and living room are separated, the room is very spacious. It feels newly built, very clean, and there's a pleasant fragrance as soon as I enter. Extremely satisfied with the room condition! [ Food ] The breakfast quality was the best. The interior of restauran is modern, and there is a wide variety of food. I really wanted to try the dinner buffet, but my stay was only one night, so I couldn't. The buffet had a variety of seafood and the chinese reataurant had a very nice vibe. [ Service ] Special thanks to the team!. Their kindness make this a memorable trip. From the room decoration to the small fireworks on the beach, we was deeply touched.

Bonjour Dear Guest, Thank you for choosing Sofitel Sanya Leeman Resort, and for sharing your valuable comments on your recent stay with us. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support, we look forward to welcoming you back in the near future. Yours sincerely. Merci beaucoup!

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Other web-users rate our hotel

  • 3,980 reviews 9.2/10 Location
  • 8,445 reviews 9.2/10 Room
  • 13,278 reviews 9/10 Service
  • 44 reviews 5.5/10 WiFi
  • 6,108 reviews 9.5/10 Vibe
  • 5,587 reviews 9.1/10 Amenities
  • 3,125 reviews 9.4/10 Pool
  • 2,684 reviews 9.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.