Sofitel Sanya Leeman Resort Hotel

The hotel is well located but it seems that the staff is not familiar with internal processes.

The lounge food and drinks offering is disappointing. It does not even match with normal city area lounge food quality and selection. And those are even cheaper options as compared to this resort. Also the restaurant dining experience is bad too. The bbq set which cost rmb388 per person is also worse than a rmb88 buffet selection in normal four star restaurant in fuzhou. I can’t help but wonder why would a five star hotel resort offer such lousy food in sanya. The hotel is located in newly developed area, so not much nearby facilities. The imax cinema beside the resort is also not opened yet. As for spa, I wanted to try and book but they were only got back to me half an hour after I called to “check” for availability. The service, is really quite bad. I don’t think I would ever come back again. Also, I used my room suite upgrade voucher for this stay. It took me 40 mins to check out as the front desk have me the wrong bill three times. First of all, they don’t know how to offset the room upgrade voucher which was alrdy stated in the booking. The whole rate is charged to me despite me reminding them I have room upgrade voucher. Then the bill is still charged wrongly despite multiple attempt to separate the dining and the room charges. There was also not fruits or drinks voucher for diamond member offered in the room, where I was offered for every accor hotel stay elsewhere. I almost could not find anything nice to say about this hotel. The beach is also disappointing. I will not recommend this hotel to anyone and probably will never come again.

Really big Room and great services.

Staff were very welcoming, they ensured that we were looked after and were very friendly. This was the case prior to arriving. Key staff went out of their way to help with making arrangements for our golf trips. The pool areas are beautiful and tranquil. The breakfast is extensive.

A pleasant stay in Sanya. Good food in the buffet restaurant, several pool areas with good design.

I came to Sanya to swim in the seas, unfortunately not possible but I was not made aware prior. Besides the pools are so hot wherein it unpleasant to swim.

Good food and service, let down by poor water quality in the pool (green and cloudy.) We commented on this during our stay, however it did not improve.

Sofitel Sanya is well located in Haitang Bay, close to Shopping Mall, nice design and well maintained. Well trained staffs and all are very kind.

Hardware is good. But seems under staff.

The hotel was very nice, well located, the decor was artistic, walk to the beach was a bit long, but the scenery along the walk was beautiful, our family had a wonderful stay!

A comfort stay during this situation. All staff works hard and trying their best to provide excellent service. Nice weather and quiet place, you can walk around in the early morning it will make you peace. Really a special experience in Sanya during the CNY holiday.

I booked Sofitel to have a relaxing weekend in Sanya and you provided me with it (nearly) perfectly. There were two issues with the deposit during check-in and with the WiFi access, but you managed it fully satisfactory in a way which I never experienced before. Your executive assistant manager Mrs. Berthe personally cared for this with her warm and friendly way. Thanks again so much. Only negative point was the sightseeing helicopter, which from time to time fly extremely loud and a bit stinky over the hotel pool. A start and landing place not that close to the relaxing facilities would be great.

The service was excellent. Marie arranged car service and did whatever possible to please us. The staff , Martina , Jeannette and others were so nice. The service at Club Millesime was first class. Great hotel and great people. Thanks

We were able to rest while being pampered and most of all we needed privacy. All that was accomplished in a beautiful environment under the great care of a discreet but attentive management.

We had an excellent stay of 4 nights in September 2019. The hotel is very well maintained and very clean. The view from the room was great. Our son of 1.5 year old spent excellent times at the kids club and with the small train. The private beach is not very nice since it's not allowed to swim due to very strong current but there are several amazing swimming pools in the property which are really great. The breakfast was really good and with a lot of choice, for more privacy there is also an executive lounge to enjoy quiet breakfast or tea. The service was great, the team offered a very warm welcome and was always available to discuss. We will definitively come back to this Sofitel if we are back in the region.