Sofitel Sanya Leeman Resort Hotel

In overall very good, specially the service in Club lounge and specially from Zora. Top class !! One of the reasons I cancelled nights at Shangri-La and went back to Sofitel.

Staffs are friendly and try to accommodate guest's request. Some staffs shows the good role model attitude of hospitality.

For another consecutive year we decided to stay again at Sofitel. As always the service and care provided from all of the staff went well above and beyond our expectations. Everything expertly coordinated by Pierre. Even before arrival, from receiving a kind call from Tender Gao (front desk manager) to confirm that everything will be in order and that they will be expecting us, all the way to helping and making sure to accomodate all of our needs before, during and even after our stay. The food selection and quality is one of the best in the island, the facilities are in top working conditions and everyone seems to be really proud of their work and what it represents. At the front desk Maggie, Cissy & Roy were extra helpful and provided extra assistance when need it and as always going above and beyond their duties. At the pool bar Charlie had us completly hooked with excellent cocktails together with the help of Sherry. The beach was beautiful and we were really impressed by the care and safety conciousness of Corey, making sure that guests were safe and extra comfortable. As the title says, Sofitiel continues to be the best place to stay in Sanya. We will continue to go there as it has become the right place to be. Thanks to all of the staff!

Nice facility and friendly staff. The overall experience is great!

The staffs are very kind and always happy to provide any help!

We had a very pleasant vacation, thanks sanya sofitel

Stated above.

Wonderful stay with wonderful staff. No one misses a beat in making sure guests are comfortable. Great breakfast. Pierre and David both went out of their way to make sure we were having a fabulous stay. Great pools (variety) and easy walk to the beach. Wonderful stay.

Great family vacation with a 4 yo kid. I recommend the room with lounge access as you'll clearly realize how much worth it is. Swimming pools (plurals) are great fun, breakfast plentiful, and the staff is wonderful. We tried all the restaurant and recommend the Hainan restaurant and noodle bars. Of course the lounge is the place to go for happy hour. You'll have snacks and Zora and Leo will make great cocktails for you. The only disappointment comes from the fact that swimming at sea is forbidden as it is not officially open. A guard will come and get you every time you go in the water. One appaling thing was the behavior of a few of the customers, smoking at the pool, leaving bottles and waste on the beach. I wouldn't mind adding an extra 10 rmb per room so Sofitel can hire someone to clean the front beach every day. One detail: wifi prevents using a VPN so it can be tricky to connect to your office network.

I dislike havingpeople smoking around me at pool area

it's very great experience for me to stay in the Sofitel Sanya hotel, and I am really impressed by the nice staffs, good sea view from my room, and well location in Sanya. it's really appreciated for the GM Marc De Beer, who guides me a lot during my stay period. I would expect to stay in the hotel again and again!

Spent four nights there, with access to Club Millésime. The range and quality of food at breakfast, tea-time and Happy Hour (5-7pm) was quite nice, though not as awesome as I would have expected with regard to the pricing. The choice of liquors must be hororably mentioned, but at the pool bar I found a bottle of Campari which never ever contained Campari, since the color of the liquid was orange and not crimson, as it should be. Most annoying: There is a helicopter landing place in the center of the resort, with service-time from 10am to 5pm. Every 5 to 10 minutes there was either a start or a landing, and helicopters were flying just 10 to 15 m above your head when you were seeking rest at the main pool. This service seemed to be very popular, and was also offered by the resorts in the neigbourhood, with the effect that the guest looking for recreation is disturbed by noise in the air almost all over the day. Finally, to say something positive: For those who booked a room facing the ocean: You can witness amazing and unforgettable sunrise at that location.

We had an excellent stay of 4 nights in September 2019. The hotel is very well maintained and very clean. The view from the room was great. Our son of 1.5 year old spent excellent times at the kids club and with the small train. The private beach is not very nice since it's not allowed to swim due to very strong current but there are several amazing swimming pools in the property which are really great. The breakfast was really good and with a lot of choice, for more privacy there is also an executive lounge to enjoy quiet breakfast or tea. The service was great, the team offered a very warm welcome and was always available to discuss. We will definitively come back to this Sofitel if we are back in the region.

Hotel Sofitel always been the first choice for my travel accommodation. The staffs are kind ,helpful , courteous, and quick to respond. The room is clean and wide, the breakfast is very rich, and there are many types.

Brilliant service at a beautiful hotel. The staff were all very helpful and attentive with Marie being a real star, checking in with us to make sure we were well taken care of. We travelled there during what was probably the off peak season for tourists so the attractions weren't very crowded, and there was just a lot of space to unwind in. Thanks to all the staff for making it a very pleasant stay.