Sofitel Sanya Leeman Resort 5 stars

Customer review rating (ALL Rating) 4.2/5 220 reviews

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Description

Hotel extras

  • Soak up sea and mountain views

  • French "Art de Vivre" vacation

  • Heaven for younger guests

  • MyKids exclusively for Accor Live Limitless members

  • MyGlass exclusively for Accor Live Limitless members

Our accommodation(s)

Hotel location

Sofitel Sanya Leeman Resort

No. 28 North Haitang Road, Haitang Bay, Sanya, Hainan Province
572014 SANYA
China

GPS:18.335466, 109.740818

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  220 reviews

Customer review rating 3.5/5

Anton R. Families - Confirmed reviews ALL

I recently stayed at the Sofitel Sanya, hoping for the luxury experience the brand once promised. Unfortunately, this visit was a profound disappointment from start to finish. Loyalty Program? What Loyalty Program? As a loyal Accor member, I was shocked that the staff had absolutely no knowledge of the loyalty program. No recognition, no benefits, not even basic awareness—it felt like I was checking into a budget motel, not a five-star French-branded resort. Communication Nightmare Language barriers made every interaction a struggle. Requests were misunderstood or ignored, and basic information required repeated explanations. It’s exhausting when a hotel of this caliber cannot facilitate smooth guest-staff communication. Food: Oily, Heavy, and Unhygienic The culinary experience was dreadful. Every dish felt burdened—overly greasy, super oily, and lacking any finesse. The Thai dishes were particularly offensive: one arrived with a human black hair embedded in it. Absolutely unacceptable. I lost my appetite completely. Check-in Disaster The front desk team was arrogant and unwelcoming. Instead of a warm greeting, I received curt, dismissive attitudes. The check-in process was chaotic, slow, and frustrating—no one seemed to care. Missing the Old Days I’ve stayed here before, when European management ran the show. Back then, the food was delicious, service was polished, and staff understood hospitality. Those days are gone. The current management has clearly let standards collapse. Verdict Avoid until serious changes are made. Sofitel Sanya is riding on a faded reputation, offering overpriced mediocrity with a side of hygiene issues. I will not return.

Bonjour Dear Anton R., Thank you sharing your valuable comments on your recent stay with us. Your feedback will further help the hotel improve its overall service and facility level. We have taken note of your feedback and sincerely apologize for any inconvenience caused. We will review and rectify all the issues you have raised and take appropriate measures to ensure that similar situations do not happen again. We will do our best to create a good living environment to you and your family; we hope to welcome you back again in the near future. Merci beaucoup!

Customer review rating 4.0/5

Hong D. N. Business - Confirmed reviews ALL

The hotel staff are friendly and helpful. Thanks to Nikky, who was wonderful and made sure I was comfortable in the hotel lounge while our room was being prepared

Customer review rating 1.0/5

Yuk T. F. L. Families - Confirmed reviews ALL

Sofitel is my favourite brand and this was the worst sofitel I stayed. From check in, room, restaurants, lounge , everything was disappointed. I was come for my birthday and I finally found there was a cake in the fridge without mentioned…

Customer review rating 5.0/5

Bharat L. Families - Confirmed reviews ALL

I went to stay at Sofitel Sanya with my family. The hotel is beautiful , very family oriented . Amazing for children and a very hearty breakfast.

Bonjour Dear Mr.Bharat L. Thank you for choosing Sofitel Sanya Leeman Resort, and for sharing your valuable comments on your recent stay with us. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support, we look forward to welcoming you back in the near future. Yours sincerely. Merci beaucoup!

Customer review rating 5.0/5

Anton R. Families - Confirmed reviews ALL

Very happy to come back to Sofitel Sanya this year. Service is excellent. Breakfast in club lounge is magnificent.

Bonjour Dear Guest, Thank you for choosing Sofitel Sanya Leeman Resort, and for sharing your valuable comments on your recent stay with us. We are very glad to know that our service and facilities helped in making your enjoyable memory of your stay. Your encouraging review will help us constantly improve our services, and we hope to welcome you back again in the near future! Thank you again for your feedback and support, we look forward to welcoming you back in the near future. Yours sincerely. Merci beaucoup!

Other web-users rate our hotel

  • 3,791 reviews 9.4/10 Location
  • 8,312 reviews 9.3/10 Room
  • 12,509 reviews 9.1/10 Service
  • 37 reviews 6.5/10 WiFi
  • 5,635 reviews 9.5/10 Vibe
  • 5,187 reviews 9.1/10 Amenities
  • 2,969 reviews 9.4/10 Cleanliness
  • 2,933 reviews 9.3/10 Pool

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