Excellent stay with extremely hospitable staff.

Room was not ready, but Roy was superb at ensuring we were placed in the club lounge to wait and also upgraded us when the room took longer than usual to be ready. Entire stay staff were very friendly and helpful.

Once door opened, a smoking smell came to us. We called front desk, they changed another room to us immediately. A Plus silver card holder, no welcome fruits.

As a platinum member, I was well served by the whole hotel employees and enjoy all the good facilities, nice breakfast, beach, and view.

Our 4th time in Sanya and we decided to try Haitang Bay again because on the reviews and pictures of this Sofitel. Even though swimming in the sea is not allowed by the authorities in Haitang Bay, I really enjoyed this resort and the leisure it offers, specially the swimming pool area. We got a premium sea view room (I strongly recommend sea-view room) which was beautifully decorated and very spacious. The small balcony was a nice plus. The bed was very comfortable and AC working as it should. Since the day before my arrival I was contacted by Michelle who I added on wechat, I really like this kind of service as it provides easy and quick assistance if necessary. She was also very attentive and took care of us all the way. Check-out was super fast, all we did was dropping the room key and later received the billing by mail. The breakfast was nothing less than I would expect from this level of hotel in terms of offer, but I really enjoyed the quality of the food and layout of the room. What I enjoyed most in the hotel was the swimming pool areas. The actually have 2 different pools, a big one close to the rooms and another one close to the beach. Both of them offer different kind of areas to enjoy, for example the bigger one offers a bar area, a separate kids area, and quite a few smaller more private areas where you can have a chair or sofas. You can also find hammocks laying around the hotel grounds. An important comment to make is that during peak season the hotel offers helicopter tours, so there will be a lot of take-off and landing during the day. It did't bother us much though.

This is my 4th time at Sofitel Leeman and as shared already in 2021 it has improved greatly, service is very attentive and F&B is great for this level of hotel. It is perfect for family stay. They were able to keep a high quality also during the golden week when the hotel was extremely busy.

1. beach side pool is closed but no prior notice in any of booking site. This was the main reason that I went back to Sofitel Sanya after 2020 stay. 2. Shampoo was empty, so requested to refill on the day of arrival, however, it took 2 days to be done after the reminders. 3. Endless calls for housekeeping even though putting ‘don’t disturb’ sign. Felt like I had to be kicked out from the room for cleaning. 4. No bottle opener for beer in the room, so requested it to Service desk, however there is only 1 bottle opener available in such a big hotel, so that I had to give back the opener to the staff right away as he was waiting for me in front of the door. Got a feedback that if I want to open another bottle, please press ‘0’ to ask. 5. Got a Wechat message from concierge that they prepared a fruit plate in the room during my stay. but found out that nothing was prepared in the room. I don’t really mind if Sofitel offer me fruits or not, but if you’re not ready to provide a seamless service, better to stop having this ‘wechat concierge’ service. So it was my 2nd time in Sofitel, I won’t go back to this hotel in my future as the service level was not in a good level compared to others in Sanya.

Always good to come here to feel fully relaxed and looked after. The room was beautiful, our daughter loves the kids activities, the food and drink is always good and the staff are amazing. Thank you Sofitel

Even though the hotel is cut off from the rest of Sanya, I loved it. Everything was good. Language barrier does create confusion at times but translation apps help! Just train cleaning staff to be consistent with service, they provide some things on one day and other days they don’t. Laundry service is very good! Food is good but less options for vegetarians and very few options for italian food/western food. Could be work upon. Some rooms need serious renovations. Also, please make a smoking zone in your hotel so the smokers dont smoke everywhere. The rooms air conditioning stinks of cigarette smoke. Really irritating with kids. You can add a bar and keep it for smoking zone. Rooms must have strict non-smoking policy!!! Rest is great. Maybe train staff to clean the restaurant tables immediately once the guest leaves. Typical in China that tables are always lying around uncleaned till a new guest requests it to be cleaned.

My husband and I stayed at the Sofitel Leeman Resort for over a month and we so enjoyed our stay. The staff was so accommodating, kind, and professional. We were able to get to know a lot of them over the course of a month and we were so impressed with how they went above and beyond for their guests. The club service was impeccable and we highly recommend it. We will definitely try to get back to this resort sometime in the future.

A very good family holiday in Sanya. Hotel facilities are excellent, great swimming polls, nice Club Millesime lounge with great staff, good food choices and drinks. Enjoyed the upgrade to a high floor with a great view of the sea.

Spent four nights there, with access to Club Millésime. The range and quality of food at breakfast, tea-time and Happy Hour (5-7pm) was quite nice, though not as awesome as I would have expected with regard to the pricing. The choice of liquors must be hororably mentioned, but at the pool bar I found a bottle of Campari which never ever contained Campari, since the color of the liquid was orange and not crimson, as it should be. Most annoying: There is a helicopter landing place in the center of the resort, with service-time from 10am to 5pm. Every 5 to 10 minutes there was either a start or a landing, and helicopters were flying just 10 to 15 m above your head when you were seeking rest at the main pool. This service seemed to be very popular, and was also offered by the resorts in the neigbourhood, with the effect that the guest looking for recreation is disturbed by noise in the air almost all over the day. Finally, to say something positive: For those who booked a room facing the ocean: You can witness amazing and unforgettable sunrise at that location.

We had an excellent stay of 4 nights in September 2019. The hotel is very well maintained and very clean. The view from the room was great. Our son of 1.5 year old spent excellent times at the kids club and with the small train. The private beach is not very nice since it's not allowed to swim due to very strong current but there are several amazing swimming pools in the property which are really great. The breakfast was really good and with a lot of choice, for more privacy there is also an executive lounge to enjoy quiet breakfast or tea. The service was great, the team offered a very warm welcome and was always available to discuss. We will definitively come back to this Sofitel if we are back in the region.

Hotel Sofitel always been the first choice for my travel accommodation. The staffs are kind ,helpful , courteous, and quick to respond. The room is clean and wide, the breakfast is very rich, and there are many types.

Brilliant service at a beautiful hotel. The staff were all very helpful and attentive with Marie being a real star, checking in with us to make sure we were well taken care of. We travelled there during what was probably the off peak season for tourists so the attractions weren't very crowded, and there was just a lot of space to unwind in. Thanks to all the staff for making it a very pleasant stay.