Generally good for all infrastructures and services. Great and extraordinary ocean coconut view. And I wanna thanks those friendly staff especially Alison and Leila for their kind help.

A perfect getaway! Thanks to the Pullman Sanya team for their top notch service, particularly the F&B managers Wayne and Cindy who helped to accommodate our requests, they truly made our trip special. The breakfast buffet had a great selection of Western and Chinese food, all freshly prepared. We also enjoyed having drinks and cake at the Sunset Bar and the BBQ dinner by the pool. We highly recommend getting a room with pool access, especially if you have children. It was nice to be able to jump into the pool from our own balcony and easy to walk around to the other pools. Also the beach is easily accessible from the resort using the dedicated pathway. This was our second time staying at the Pullman Sanya and it definitely won't be our last!

We stayed 5 nights at Pullman Sanya Wan after we stayed in a few different hotels in Sanya, and this was the best of all. Wonderful located at the part of Sanyawan Beach where the sand is powder soft and close to the airport but not affected by noise of arriving or departing airplanes. We where welcomed in perfect English, by super friendly Manager Vivian who exchanged her wechat immediately to give us the best service throughout our stay. All our questions where taken care of with the most professionalism and very friendly. Our room was very clean & spacious with a beautiful Seaview and loads of light and big balcony. Roomservice made sure that the morning cleanup was done during our breakfast. At the breakfast, what offered all different kind of nice food, we where everyday personal greeted by Wayne and his female colleague from who we forgot her name (so sorry ) and received super warm and again professional service. Same at the outstanding BBQ buffet that offered the best meat & seafood BBQ, lots of salads, sushi & sashimi, hotpot, desserts, wines, beers, coconuts, coffee and many more, we where looked after and served by Mr. Eric and his colleagues, special thanks to the cook for the outstanding lobster we received. During the BBQ (from 18h30 till 21h00) we where entertained by an outstanding duo of Filipino artists, Christy & Roman. This same band also played the most beautiful songs in English, Chinese, Spanish and other languages every evening at the Lobby bar from 21h30 till 23h15. We really enjoyed this hotel with the upmost friendly & professional service.

I set low expectation before going to Pullman Sanya, hotels in Sanya usually don't have good reputation on Service. I sincerely thank 小李 from SANDS restaurant and Hannah at check-in desk. 小李 helped me understand the history of Pullman Sanya, I learnt that all employees and from Hainan. Hannah was so efficient and elegant.

Spent two nights in this hotel last month. The room I stayed in was nice with SEA ambiance, the view from the room was superb especially during the sunset. Some appliances in the room could need an upgrade, eg. TV (no HD + small screen). The most annoying thing was the room isn't soundproof, you can hear people walking or talking when passing your door outside. The breakfast does offer many choices but the quality of food is mixed.

- Good management of the hotel, restaurants, lounge, facilities, everything. - The room is flawless with great view - Vivian from Guest Relationship is thoughtful and responsive to our requests. - The reception is quite familiar with all the procedures (I used points to settle the bills and the reception handled it well. Much better experience than what I had at Sofitel Sanya)

Sanya is stunning and the views from the hotel were amazing. We enjoyed our stay but it was a mix of pros and cons. Pros - Great pool and good pool options for kids and adults - Good breakfast (though they same every day with little change in available options) - Good kids facilities including indoor and outdoor playgrounds - Friendly staff Cons - The exec lounge was sizable and attractive but super chaotic and full of families with kids running riot. We were traveling with our two kids but were shocked by kids running, playing tag, throwing drinks across the lounge. - The beach in front of the hotel wasn’t cleaned promptly by staff in the mornings. I did this myself daily as the broken bottles / cigarettes etc were dangerous for my kids - Food and drinks service is painfully slow throughout the hotel - poolside and in restaurants. Staff unable to recommend good food options locally - Pool over chlorinated resulting in many light haired guests developing a green hue.

It was a wonderful stay for my kid and I, with great pools and beach. Fantastic BBQ by the poolside with a potluck to go with! Only downside is the WIFI connectivity, extremely poor in the room and in the gym where we need it most.

We really felt confortable at the Pullman hotel oceanview. As a family of 5, we liked the option to have an apartment and that was one of the reason why we chose this hitel. Once arrived, the staff did everything to make us feel welcome and went extra miles to cater to all our needs and solve our issues. We liked that the staff were very courteous toward us, very nice and accommodating. From our living in different countries and traveling to different place, we felt the staff was outstanding. We came back to Beijing relaxed and happy. Our kids loved their 11 days vacation and were already sad to leave. One idea that the hotel could implement is adding a service to visit touristic attractions in Sanya or the smaller islands. We will definitely come back again.

We stayed for 15 days in one of the Pullman Service Apartments, where we had unobstructed views of the Ocean out of our living room and master bedroom sliding glass walls. With a full size refrigerator, stove, kitchen table for four, sofa with a chaise lounges and large flat screen tv, and two bedrooms, we have the perfect getaway family retreat.

We said we would return, and we did. The hotel is great, the room is comfortable and spacious, food options are brilliant (breakfast and the poolside BBQ). We were well taken care of by several members of staff, Hanks, Bella, Alan (on the pool bar), and Ohad. Staying at Pullman for us is almost like a home away from home, and we can't wait for our next visit!

Great location, excellent service, special thanks to Butler team Steven and Alison!

My family and I loved our stay at this hotel. Amazing staff and super customer service especially from Jaden and Hanks who really looked after us and made sure we were comfortable with everything. Very much appreciated the upgrade and access to the lounge. The sea views were breathtaking. Great places for kids too. The restaurant manager Cindy was super nice too. Highly recommended hotel. We will definitely come back!

Ever since we discovered Pullman Sanya Bay resort, we have never stayed elsewhere when we visited Sanya, The location is not too far from the airport so unlike some other hotels in Sanya you have to travel A. very long distance to get to. This hotel has everything we need for A. relaxing holiday, very generous and well maintained swimming pools spread out the premises, so there’s always somewhere you can find that’s quite to relax. My favorite thing about this hotel has to be the private beach, through an underground walkway from hotel come out to the beautiful beach, beach chairs, umbrellas and towels are provided by the hotel for guests to use free of charge, you can also order fresh coconut, food and drinks, the staff will bring it to you, all you have to do just sit back, relax and enjoy the sun and ocean!! The staff at Pullman are the best of the best!! We want to make A. special thank you to the general manager Ohad and hotel managers Bella and Bella, they are genuinely care for their guests, and always make sure each time we are well looked after and our needs are met! Their attentiveness, professionalism and positive attitudes are also reflected on all their hotel staff, from check in desk, to room service, from breakfast or evening dining, to the pool or the beach, every staff you meet in the hotel are all make you feel welcomed! Also we want to make A. special thank you to the pool bar staff Alan and Eric, those cocktails you made were delicious!! We can’t wait to come back again!

This is a return visit for us, and we absolutely love staying at the Pullman in Sanya Bay. What makes the place so great is the staff. The lobby manager, Bella, is very hospitable; she makes sure we have everything we need and goes above and beyond our expectations. Additionally, the general manager, Ohad, is such a great guy; very welcoming, friendly, and seems genuinely interested in his guests experience. Finally, one of the Breeze Bar staff members, Allen (or Alan?), is amazing at making cocktails and makes awesome personalised recommendations based on your preferred tastes. As for the hotel itself, it is really relaxing and well-equiped. The rooms are spacious and comfortable, and it looks like almost all the rooms offer a great view of the ocean. The pools (over which there are several) are a great size, meaning there is plenty of space for everyone even when the pools get busy. The food and drinks options are good, especially the buffet breakfast. The beach is wonderful, with several loungers and parasols available to unwind on and enjoy the sounds of the ocean. Finally, although we don’t have any kids, there are loads of activities available for families. We can’t recommend this place enough - we know we’ll be back again soon!