Pullman Oceanview Sanya Bay Resort & Spa Hotel

The hotel was well situated, with lovely grounds and amenities. There was a road between the hotel and beach but an underpass made access safe and easy. Room was great and hotel staff pleasant and very helpful. The only problem was the internet which was slow. Had a good stay.

Good hotel, at good location. Pleasant lobby bar and employees very careful about guests. We booked a 2 bedroom apartment but the mold smell was very strong and we asked to change. Manager (Coco) was very interested in solving the issue but the other available apartments have similar smell then it was offered stay at 2 rooms in other building and it was ok. We would prefer the apartment but the solution was acceptable.

We had very pleasant experience during our stay. The Executive suite was really nice. Bella provided superb service throughout our stay. Special thank to Vincent, Allen, Cindy, Jaden and Serena for the wonderful friendly attitude. We also were really happy to meet Ohad and enjoy happy hour. Also, the Band (Roger and Christy) were AMAZING and we truly enjoyed their music. Was really great experience in General and we'll repeat soon

Hotel is full, but my stay experience is still good. All the staffs is willing to offer service in high standard. This is the best Accor’s hotel in Sanya. The service standard is much better than Sanya’s Raffles & Sofitel.

very clean, very friendly and supportive hotel, always felt welcome.

Welcomer Bella(周晶晶) is so nice, she upgraded our room type, and there is a big balcony for us to enjoy, the ocean view is amazing, if it's sunny, I think, the view will be better, she tried to help me with luggage on the way to my room, but I refused, how can I need a lady to help with strong luggage? A man should be gentle with a lady. My girlfriend also like the room very much, she has Bella's wechat, Bella(周晶晶) provided a lot of help during our stay, she also found my charger and returned to me after checking out. We really appreciate her, hope this is good for her. See you next rime.

We very much enjoyed our one week stay. The staff is very attentive, friendly and created a nice atmosphere in and around the hotel. We had a few meals and enjoyed the dining with a view on the 17th floor. Breakfast was busy but always well organised. English was not a problem as there was always somebody around to assist. We initially chose the Pulman Sana Bay for its location, close to the city and not to far away from the airport.

We enjoyed the flexibility of staying in one of the Ocean View Villas and we’re lucky to have been cared for by some great staff - from Celia and Kitty who looked after our reservation... making suggestions on the best room for our family, arranging a cake for our twins’ first birthday and helping us to arrange packages to be delivered in advance of our arrivals, to Bella (周晶晶) who welcomed us, made sure our stay had everything we needed and even took responsibility for sending a number of packages back to Beijing so we didn’t need to carry them - we were well looked after. Every morning at breakfast and most evenings when we visited the lounge, all of your team were happy to help us and our babies and made us feel so very welcome. Coming the week after golden week meant we had the oils almost to ourselves and were able to let our 1 year old babies swim and enjoy themselves - again, your staff could not do enough to help us and were always on hand to provide whatever we needed. I had originally booked the hotel in cTrip, but then your staff were in touch to offer advice on what we needed and were able to give me a better rate directly - they were also so great we decided to extend our stay for another two days. The score is not 10/10 because I feel the report itself is becoming a little tired and need renovated. But your team more than made up for this.

It was my first time in Sanya but must say that it was an incredible experience in term of location of hotel next to beautiful beach ,great buffet and fantastic personalised service .I guess a lot of hotels of higher category could learn from it

great location, nice room and a good buffet.

Good break. Enjoyed the executive rooms. Did not enjoy the breakfast experience at all. Food was not to out taste and the breakfast restaurant was too big and too busy. Appreciated the life guards keeping the adult pool child free thank you.

Wonderful experience at this hotel. The staff at the hotel were friendly, efficient and nothing was too much trouble. The standard of customer service was excellent from arrival to check out. The hotel was very busy but standards did not drop. Food was excellent and hotel was super clean. The outfoor bbq was of a high standard with the added bonus of the live entertainemnt from the talented Philipino band.

We had very nice staff. The breakfast was super! Also the facilities were very good. We had a two bedroom apartment with excellent view and very clean. The interior was a bit old but clean and there was smell out of one air condition so we turned it off which was not limiting the overall comfort.

The service was very slow especially when we where the only ones being served and one time our order was totally forgotten and even our mojito were made with lemons! However the staff are really nice and so helpful which made up for a few thing that went wrong with our trip.

I spent four nights in an executive suite. The room was superb. Spacious, comfortable, a very comfortable bed, excellent shower, huge balcony and unforgettable view. The beach was wonderful. Clean, clear water, plenty of lounges and umbrellas, and never crowded. The pools were also lovely. Service was first rate. Housekeeping for top notch. The executive lounge was great. Eric and Addy and all other staff were friendly, professional and helpful. The lounge has great views, good food and a wide range of drinks. Breakfast was a highlight, particularly the noodle bar. This is a wonderful hotel. And excellent value. I will be back.