Pullman Oceanview Sanya Bay Resort & Spa Hotel

Customer review rating 4.6/5 5,346 reviews

ALLSAFE approved hotel

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Pullman Oceanview Sanya Bay Resort & Spa
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+ 28 Services

Hotel extras

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and sea views in 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • MyKids exclusively for Le Club AccorHotels members

  • A special vacation experience to enjoy all beverage

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Outdoor tennis court
  • Beach and water sports
  • Billiards/Snooker (nearby)Paying
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road
Hainan
572000 sanya
china

Tel: +8689888288888

Fax: (+86)898/88286655

Check-in from 14h00

Check out up to 12h00

  • BUS :  8 PULLMAN SANYA

  • By plane

    SANYA PHOENIX At 6km / 3.73 miles - Shuttle paying

  • By plane

    SANYA PHOENIX INTL At 10km / 6.21 miles - Shuttle paying

  • By train

    RAILWAY STATION At 8km / 4.97 miles

  • By train

    SANYA RAILWAY At 8km / 4.97 miles

GPS :18.270597, 109.485573

Our accommodation(s)

Superior Garden View Room with 1 king-size bed, tropical garden view

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Superior Garden View Room with 2 Single Beds, Tropical Garden View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Ocean View Room with 1 King Size bed, Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Ocean View Room with 2 Single Beds, Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Pool Access Room with 1 King Size bed, Tropical Garden View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Ocean View Room with 1 King Size Bed, 180° Grand Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Grand Ocean View Room with 2 Single Beds, 180° Grand Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

FAMILY ROOM, 1 King Size Bed, Sea View

  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

Executive Room with 1 King Size Bed, Executive Lounge Access, 180° Grand Ocean View

Accessible room
  • Max. number of persons: 3
  • Area: From 45 / 484 sq ft
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

SANDS WESTERN RESTAURANT

Type of cuisine: International

Offers you an all day dining experience with an international à la carte menu. Explore the abundance cuisine choices while overlooking the perfectly manicured landscape garden and enjoy an interactive cooking experience with live cooking shows daily.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ONE CHINESE RESTAURANT

Type of cuisine: Thematic cuisine

A classical Chinese restaurant serving Cantonese cuisine along with a superb daily dim-sum menu. It offers many traditional and modern dishes all made from the freshest and best local selections, all served in an elegant atmosphere.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA LOBBY LOUNGE

Non contractual photo

The Lobby Lounge is a great place for a drink and casual conversation while overlooking the pools and gardens. Choose from a selection of international wines, cocktails or aromatic coffee. Don't forget to try the snacks prepared during happy hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Non contractual photo

Just as easily, swim up and enjoy a drink, or sit back and enjoy the laid back casualness of the Breeze Bar with its BBQ by the swimming pool under the stars. Listen to our Philippine band bringing you into another night in paradise.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED SUN BAR

Non contractual photo

At the Executive Lounge/Red Sun Bar, you will be amazed by the breathtaking ocean and city view. Tailor-made for relaxation, the Red Sun Bar is a great place to enjoy a glass of wine or cocktail with friends or business colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,008

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Pullman Oceanview Sanya Bay Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,346 reviews

tripadvisor

TripAdvisor Rating 5.0/5

4,717 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

good stay

Customer review rating 5.0/5

Anonymous Friends - 27/03/2021 Confirmed reviews ALL

What impressed me the most was hanks, who was very grateful for his patience and courtesy during my stay.This is definitely the most unforgettable part of my trip to Sanya

Dear valued guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. In the same time, thanks for your recognition of Hanks; I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

nice compound, nice rooms, great staff

Customer review rating 4.5/5

Steffen Friends - 18/03/2021 Confirmed reviews ALL

The hotel is located at a ver practical location in Sanya: not too much downtown but still close enough to the city center that everything is reachable with a short cab ride. Pools and the other compound facilities are great. Very nice lounge. The staff is amazing, especially Eric at the lounge and Cindy who keeps the breakfast room running in a most charming way. Always nice to come back to this hotel.

Dear Steffen, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. In the same time, thanks for your recognition of Eric and Cindy, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Good location, well maintained, friendly and helpful staff

Customer review rating 5.0/5

Mathias E. Friends - 12/03/2021 Confirmed reviews ALL

Very pleasant stay, well trained and friendly staff, good facilities, good food

Dear Mathias E., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Great hotel, great location, super experience

TripAdvisor rating 5.0/5

MathiasShanghai 10/03/2021 TripAdvisor review

Stayed at Pullman with some friends and we all really enjoyed the trip. From the arrival with friendly bellboys and reasonable security/hygiene check, over the check in experience with Bella周晶晶 who was super helpful throughout the trip. Amazing pools with a nice selection of lane pool, play pool with toys, heated pool, everything was there. The overall hotel was very well maintained and no major maintenance issues where visible. Dean at the outdoor buffet pool bar was very friendly and helpful. Lucky at the lobby bar was very approachable and helpful. The breakfast buffet display was very rich and interesting. Overall all the staff were friendly, level of English was good enough not to run into any issues. There were a number of promotions and happy hours that were attractive and easy accessible. A very enjoyable trip!!!

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is a pleasure to receive positive feedback. In the same thank you for recognition of Bella; I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

住的很好Bella 萌萌的服务非常好

Customer review rating 5.0/5

刘. Families - 04/02/2021 Confirmed reviews ALL

https://analytics.trustyou.com/surveys/site/review/mailing?survey_id=442ba90e-c60e-4cf9-a96…db1fb1&access_code=b0d3cdce-d8c6-44eb-a466-566f4a64ecf0

尊敬的 刘.: 感谢您选择三亚湾海居铂尔曼度假酒店做为您的首选度假胜地,同时感谢您对Bella服务的认可,您的认可是我们不懈努力的动力,一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。我们衷心期待您的再次光临。 欧海德 总经理

Great service of all employees

Customer review rating 4.5/5

Chris Couples - 31/01/2021 Confirmed reviews ALL

Hotel not new anymore, but well maintained. Good breakfast, nice pool area and convenient walkway to the beach. Service is outstanding and makes the difference. Looking forward to staying at Pullman Sanya Bay again

Dear Chris, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Great stay at Pullman

Customer review rating 5.0/5

Dan E. Couples - 26/01/2021 Confirmed reviews ALL

This is was our second time staying at Pullman in three months. It was amazing and we had wonderful time. It was our anniversary and Bella made it such a memorable experience. Thank you Bella for all the preparation you did on our anniversary night, we will remember it for the rest of our life

Dear E. Dan, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Great facility, room and helpful an courteous staff

Customer review rating 4.5/5

Rod D. Business - 13/01/2021 Confirmed reviews ALL

the assistance from all staff was great especially Bella周晶晶 who was extremal helpful and professional.

Dear Rod D., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. In the same time, thank you for your recognition of Bella, your recognition is our driving force. Thank you for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; giving us the opportunity to provide you with better service. Yours sincerely, Eva Zhang Guest Experience Manager

Well located

Customer review rating 3.5/5

Zoe Families - 06/01/2021 Confirmed reviews ALL

Took awhile to check in, but overall the staff was friendly and tried to be as helpful as possible. Room service was slow but food was good. We were really thankful that the room service department was willing to deliver lounge menu items to us knowing we have a young infant sleeping at night. heated pool was too small for the big crowd, hope there was more space for the warm pool given the slightly cool weather and the large amount of young children staying in the hotel.

Dear Zoe, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About your problem you mentioned, please allow me to express my sincerest apologies to you. we will actively improve it. Thank you again for sharing your experience, and we hope we will see you again in the future. Sincerely, Eva Zhang Guest Experience Manager

Great hotel, amazing location, great staff.

Customer review rating 5.0/5

Donatas Couples - 05/01/2021 Confirmed reviews ALL

Amazing location, 15 min from airport. Great staff, rooms spacious. Room was upgraded to 15th floor with amazing sea view, well equiped room with anything you need for luxury holidays. Very friendly staff including Hanks on arrival. Keeps checking all the time in case you need something. No1 girl was Cindy, manager of Western restaurant. She arranged table for New Year evening and looked after us really well the whole stay. Highly recomend to stay there if you travel to Sanya. Private sunny beach with towells provided by hotel in hotel terittory. Nice breakfast, good dinners with 3 x good restaurants selection including BBQ buffet outside. You dont need to leave hotel if you come here, all entertaintment at hotel. Amazing place...

Dear Donatas, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our friendly service and restaurant, in the same time, thank you for your recognition of Hanks and Cindy. Your satisfaction is our driving force. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope we will see you again in the future. Sincerely, Eva Zhang Guest Experience Manager

Wonderful stay

Customer review rating 5.0/5

Jay F. Friends - 04/01/2021 Confirmed reviews ALL

We had a wonderful stay at Pullman Oceanview Sanya Bay. As an elite member of Accor, this hotel showed great hospitality to us and gave an upgrade. The room is cozy, comfortable and has an amazing view of the sea. Hotel staff are very friendly, especially the assistant welcomer manager, Shyla Xu, who was really helpful and made our stay aunforgettable one.I will definitely go back when I am visiting Sanya next time. Highly recommend !

Dear Jay F., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. In the same time, thank you for your recognition of Shyla. Your satisfaction is our driving force. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Zhang Guest Experience Manager

Beautiful surrounding, close to the Sanya Airport which is very convinient.

Customer review rating 4.5/5

Tomas Families - 30/12/2020 Confirmed reviews ALL

We decided to go for a winter holiday for the first time to Hainan, Sanya. As members of All we were searching for the All hotels with 5 stars. Based on the reviews given on booking sides our choice was Pullman. We were also very surprised by a very positive attitude of its staff, especially Bella (周晶晶), who immediately and proactively approached us and shared the contact for the future inquiries during our stay, super helpful and would expect this with at least the All Platinum status :)

Dear Tomas, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. In the same time, thank you for your recognition of Bella. Your satisfaction is our driving force. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Zhang Guest Experience Manager

Good Stay

Customer review rating 4.5/5

Jp Friends - 29/12/2020 Confirmed reviews ALL

The hotel was well situated, with lovely grounds and amenities. There was a road between the hotel and beach but an underpass made access safe and easy. Room was great and hotel staff pleasant and very helpful. The only problem was the internet which was slow. Had a good stay.

Dear JP, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Zhang Guest Experience Manager

Good Hotel

Customer review rating 3.5/5

Henrique Families - 29/12/2020 Confirmed reviews ALL

Good hotel, at good location. Pleasant lobby bar and employees very careful about guests. We booked a 2 bedroom apartment but the mold smell was very strong and we asked to change. Manager (Coco) was very interested in solving the issue but the other available apartments have similar smell then it was offered stay at 2 rooms in other building and it was ok. We would prefer the apartment but the solution was acceptable.

Dear Henrique, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About your problem you mentioned, please allow me to express my sincerest apologies to you. we will actively improve it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eva Zhang Guest Experience Manager

great view and nice amenities

Customer review rating 4.5/5

Daniel Families - 07/12/2020 Confirmed reviews ALL

We had very pleasant experience during our stay. The Executive suite was really nice. Bella provided superb service throughout our stay. Special thank to Vincent, Allen, Cindy, Jaden and Serena for the wonderful friendly attitude. We also were really happy to meet Ohad and enjoy happy hour. Also, the Band (Roger and Christy) were AMAZING and we truly enjoyed their music. Was really great experience in General and we'll repeat soon

Dear Daniel, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivy Sun Personal Assistant to General Manager

Good service standard in Sanya.

Customer review rating 5.0/5

Chuen Couples - 01/12/2020 Confirmed reviews ALL

Hotel is full, but my stay experience is still good. All the staffs is willing to offer service in high standard. This is the best Accor’s hotel in Sanya. The service standard is much better than Sanya’s Raffles & Sofitel.

Dear Chuen, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. And we are glad to note that you were very satisfied with our service. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager
Customer review rating 5.0/5

Jan Solo - 23/11/2020 Confirmed reviews ALL

very clean, very friendly and supportive hotel, always felt welcome.

Dear Jan, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback.We are glad that you have had a wonderful experience, and that you are satisfied with our cleanliness and Hanks's service. I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Service is good.

Customer review rating 5.0/5

Anonymous Couples - 13/11/2020 Confirmed reviews ALL

Welcomer Bella(周晶晶) is so nice, she upgraded our room type, and there is a big balcony for us to enjoy, the ocean view is amazing, if it's sunny, I think, the view will be better, she tried to help me with luggage on the way to my room, but I refused, how can I need a lady to help with strong luggage? A man should be gentle with a lady. My girlfriend also like the room very much, she has Bella's wechat, Bella(周晶晶) provided a lot of help during our stay, she also found my charger and returned to me after checking out. We really appreciate her, hope this is good for her. See you next rime.

Dear BK, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our room and Bella' s service.Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

good location, good atmosphere, nice staff

Customer review rating 4.5/5

Traveling C. Couples - 09/11/2020 Confirmed reviews ALL

We very much enjoyed our one week stay. The staff is very attentive, friendly and created a nice atmosphere in and around the hotel. We had a few meals and enjoyed the dining with a view on the 17th floor. Breakfast was busy but always well organised. English was not a problem as there was always somebody around to assist. We initially chose the Pulman Sana Bay for its location, close to the city and not to far away from the airport.

Dear AR, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our location, the atmosphere and the staff service.I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Great staff, great resort... though maybe a little tired?

Customer review rating 4.5/5

Martin M. Families - 02/11/2020 Confirmed reviews ALL

We enjoyed the flexibility of staying in one of the Ocean View Villas and we’re lucky to have been cared for by some great staff - from Celia and Kitty who looked after our reservation... making suggestions on the best room for our family, arranging a cake for our twins’ first birthday and helping us to arrange packages to be delivered in advance of our arrivals, to Bella (周晶晶) who welcomed us, made sure our stay had everything we needed and even took responsibility for sending a number of packages back to Beijing so we didn’t need to carry them - we were well looked after. Every morning at breakfast and most evenings when we visited the lounge, all of your team were happy to help us and our babies and made us feel so very welcome. Coming the week after golden week meant we had the oils almost to ourselves and were able to let our 1 year old babies swim and enjoy themselves - again, your staff could not do enough to help us and were always on hand to provide whatever we needed. I had originally booked the hotel in cTrip, but then your staff were in touch to offer advice on what we needed and were able to give me a better rate directly - they were also so great we decided to extend our stay for another two days. The score is not 10/10 because I feel the report itself is becoming a little tired and need renovated. But your team more than made up for this.

Dear Martin M., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our staff service, especially the praises for Celia,Kitty and Bella, of their high level of service. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

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