Pullman Oceanview Sanya Bay Resort & Spa Hotel

Customer review rating 4.6/5 4,854 reviews
Pullman Oceanview Sanya Bay Resort & Spa
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+ 28 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and sea views in 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • MyKids exclusively for Le Club AccorHotels members

  • A special vacation experience to enjoy all beverage

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Outdoor tennis court
  • Beach and water sports
  • Billiards/Snooker (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road
Hainan
572000
sanya
china

Tel: +8689888288888

Fax: (+86)898/88286655

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   8 PULLMAN SANYA

  • By plane

    SANYA PHOENIX At 6km / 3.73 miles - Shuttle paying

  • By plane

    SANYA PHOENIX INTL At 10km / 6.21 miles - Shuttle paying

  • By train

    RAILWAY STATION At 8km / 4.97 miles

  • By train

    SANYA RAILWAY At 8km / 4.97 miles

GPS :18.270597, 109.485573

Our accommodations

Accessible room

Superior Garden View Room with 1 king-size bed, tropical garden view

  • Max. number of persons: 3
  • Area: From 45
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Superior Garden View Room with 2 Single Beds, Tropical Garden View

  • Max. number of persons: 3
  • Area: From 45
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Deluxe Ocean View Room with 1 King Size bed, Ocean View

  • Max. number of persons: 3
  • Area: From 45
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Deluxe Ocean View Room with 2 Single Beds, Ocean View

  • Max. number of persons: 3
  • Area: From 45
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Deluxe Pool Access Room with 1 King Size bed, Tropical Garden View

  • Max. number of persons: 3
  • Area: From 45
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Grand Ocean View Room with 1 King Size Bed, 180° Grand Ocean View

  • Max. number of persons: 3
  • Area: From 45
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Grand Ocean View Room with 2 Single Beds, 180° Grand Ocean View

  • Max. number of persons: 3
  • Area: From 45
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

FAMILY ROOM, 1 King Size Bed, Sea View

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Balcony *

* Subject to availability

Accessible room

Executive Room with 1 King Size Bed, Executive Lounge Access, 180° Grand Ocean View

  • Max. number of persons: 3
  • Area: From 45
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Executive Suite with 1 King Bed and 1 Living chinese cultural exhibitions

  • Max. number of persons: 3
  • Area: From 78
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

FAMILY SUITE, 1 King Size Bed , 1 Queen Size Bed, Garden View

  • Max. number of persons: 5
  • Area: From 120
Accessible room

Apartment Deluxe Suite with 2 Bedrooms, 1 Living room and Kitchen, 180° Grand Ocean View

  • Max. number of persons: 5
  • Area: From 120
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Apartment Deluxe Suite with 3 Bedrooms, 1 Living room and Kitchen, 180° Grand Ocean View

  • Max. number of persons: 6
  • Area: From 180
  • Views: Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Accessible room

Villa with private swimming pool, 3 bedrooms, 2 living rooms, 1 kitchen, garden view

  • Max. number of persons: 8
  • Area: From 380
  • Views: Garden side *
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

SANDS WESTERN RESTAURANT

Type of cuisine: International

Offers you an all day dining experience with an international à la carte menu. Explore the abundance cuisine choices while overlooking the perfectly manicured landscape garden and enjoy an interactive cooking experience with live cooking shows daily.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ONE CHINESE RESTAURANT

Type of cuisine: Thematic cuisine

A classical Chinese restaurant serving Cantonese cuisine along with a superb daily dim-sum menu. It offers many traditional and modern dishes all made from the freshest and best local selections, all served in an elegant atmosphere.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AROMA LOBBY LOUNGE

Photo non contractuelle / Strictly non binding

The Lobby Lounge is a great place for a drink and casual conversation while overlooking the pools and gardens. Choose from a selection of international wines, cocktails or aromatic coffee. Don't forget to try the snacks prepared during happy hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BREEZE BAR

Photo non contractuelle / Strictly non binding

Just as easily, swim up and enjoy a drink, or sit back and enjoy the laid back casualness of the Breeze Bar with its BBQ by the swimming pool under the stars. Listen to our Philippine band bringing you into another night in paradise.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RED SUN BAR

Photo non contractuelle / Strictly non binding

At the Executive Lounge/Red Sun Bar, you will be amazed by the breathtaking ocean and city view. Tailor-made for relaxation, the Red Sun Bar is a great place to enjoy a glass of wine or cocktail with friends or business colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,008

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Pullman Oceanview Sanya Bay Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,854 reviews

tripadvisor

TripAdvisor Rating 5.0/5

3,824 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent experience

Customer review rating 4.6/5

L. T. Families - 23/01/2020 Confirmed reviews ALL

I have a wonderful holiday with my family here. Excellent accommodation, food and facility. All the services are well performanced. Appreciate the welcomer Nikki helps a lot during my stays.

Pullman is my family first choose for all our holidays.

Customer review rating 4.6/5

Sean H. Families - 18/01/2020 Confirmed reviews ALL

But this time I am a bit sad. I booked 2 rooms, one for my family, and another one for my parents, 3 days for each room. During the check in, I asked if we could change one room for 2 nights instead of 3 nights for my parents, because they have an appointment, staff said that she cant as I booked on Accor website, then I emailed reservation department, but you refused my request.

Dear Sean H., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are so sorry that your experience did not meet your expectations .Please allow me to express my sincere apologies. Your reservation is a preferential price that needs to be paid in advance, it can't be changed or cancelled. You can see our terms when you make the reservation.We are very sorry for the inconvenience caused to you. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naomi Zhang Guest Experience Manager

Beautiful sunset

TripAdvisor rating 5.0/5

Wee Choo C Family - 29/12/2019 TripAdvisor review

Pleasant stay over the Christmas and friendly staff. I was confused with the My Kids Resort package offered by Pullman Sanya Bay resort as they only provide 1 meal ¥199 and free access to Kids Amaze and trampoline which I find it expensive. I bought similar package at Sofitel and they provide 2 Set meals which the kids really enjoyed. I am not very impressive with the marketing of such packages where staff does not really know what is the detail.

Dear Wee Choo C, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are very glad that you have had a pleasant stay experience. At the same time, we are very sorry that our My Kids package did not meet your expectations. Please allow me to express my sincere apologies to you. Just to explain that the content of My Kids package is different in each Accor hotel, so the prices and contents are also different, and as far as we know Sofitel does not offer Kids Maze or a big trampoline like ours. Regarding the staff who is not sure about the details of My Kids package you mentioned, we apologize for it and assure that we will strengthen the staff training to ensure that every staff can master this package and provide high-quality service for our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Yours sincerely, Danny JC Yeo General Manager

Warm and welcoming service

Customer review rating 4.6/5

Anonymous Families - 27/12/2019 Confirmed reviews ALL

An enjoyable stay. Especially like the dinner served at your international restaurant. Food were very nice!!

Dear Ms.C., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our service and restaurant.I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Wonderful Experience

Customer review rating 4.6/5

Nick W. Families - 23/12/2019 Confirmed reviews ALL

My stay at Pullman Oceanview was memorable. We were well taken care by Nikki who had gone the extra mile to regularly ask on our well being during our stay. Nikki was like our personal concierge whom we could approach for assistance anytime.

Dear Nick W., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, we are very happy that you are satisfied with our service, especially the praise for our staff, Nikki, of her high level of service. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

All you need to relax and enjoy!

Customer review rating 4.6/5

Patrick Couples - 21/12/2019 Confirmed reviews ALL

We had a short break before Christmas to re-charge body and soul. Pullman Ocean View was a very good decision. Staff was very friendly all the time. Hotel is quite big with a lot of facilities, you always find a pool, restaurant, bar, beach access or even a relaxing area. Especially to mention the value adding executive lounge with a sea view from 17th floor for a sun-downer and much more. We really enjoyed our stay. To mention Bella and Nikki for the pre-arrival and departure service. Never had this before.

Dear Patrick, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our friendly service, facilities and executive lounge, especially the praise for our staff, Bella and Nikki , of their high level of service. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Amazing

Customer review rating 4.6/5

Noel P. H. Business - 18/12/2019 Confirmed reviews ALL

As always my stay was amazing as it has been on all my previous stays. The staff on all levels are to be congratulated as they are the ones that can make or break a stay. Nothing seems to faze them and they always display a high level of professionalism and at the same time friendliness.

Dear Noel P H., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our professional and friendly service.I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

relaxing Sanya

TripAdvisor rating 5.0/5

ozboomers Family - 18/12/2019 TripAdvisor review

Excellent resort with lots of facilities.Room was large with sea view.. Staff was very helpful and courteous but had limited English.I had to get a family member to interpret in Mandarin when I had an issue with payment.

Dear ozboomers, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are so glad that you were very satisfied with our facilities and our room, and we are so sorry for the inconvenience about the English communication issue. We will increase more English training for the staff, while we assure that most of the managers are well-versed with the language. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. Thank you once again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Danny JC Yeo General Manager

Great! Lively place.

Customer review rating 4.6/5

Annette Couples - 10/12/2019 Confirmed reviews ALL

The breakfast and dinner buffet were great, they both have a wide variety of food. One of the staffs at the dinner buffet, Flora, was very attentive to us throughout the whole meal. She catered to our needs very well, and was always able to serve us before we even asking for it. She kept helping me to bring over warm water (and she was able to do it before I finish my water!) She is very detail oriented, friendly, attentive, and hardworking!

Dear Annette, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, we are very happy that you are satisfied with our breakfast and dinner buffet, especially the praise for our staff, Flora, of her high level of service. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Great service and good amenities

Customer review rating 4.6/5

Sue L. Families - 09/12/2019 Confirmed reviews ALL

All the staff we met were friendly and helpful, especially the supporting staff. Good amenities and good choice for breakfast

Dear Sue L., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. We are so honored that you are very satisfied with our services , amenities and breakfast. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Overall is good

Customer review rating 4.6/5

M. K. H. D. Friends - 26/11/2019 Confirmed reviews ALL

I rented an electric motorcycle for this trip. However, when I tried to ride the motorcycle to the lobby driveway, a security officer stoped me and I asked for direction to carpark he gave an unclear direction with that it was impossible to find my way. He seemed not willing to help guest. I was disappointed about that. However, I really surprised that when I went to restaurant for my breakfast on 22/Nov, a waitress remembered my preference of having honey water, and asked me if I want some so that she could serve me a cup of honey water. I forgot her name but I really appreciated this. For reception, service was good and there was someone (I thought he is a manager?) seeing me off.

Dear M. Kam Hung, D., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are glad to note that you are very satisfied with the service provided by our staff in the western restaurant and the service provided by the reception desk. At the same time, we are sorry that the service provided by our security officer did not meet your expectations .Please allow me to express my sincere apologies. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .We will further strengthen the staff training to ensure this will not happen again. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naomi Zhang Guest Experience Manager

Very comfortable

Customer review rating 4.6/5

Anonymous Business - 15/11/2019 Confirmed reviews ALL

Although an older building it is very comfortable. The food options were fantastic and your staff are your greatest asset. I can't wait to return.

Dear RK, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Wow!

Customer review rating 4.6/5

Dean H. Business - 12/11/2019 Confirmed reviews ALL

I always have a extremely great experience at the Pullman in Sanya. Nicki checked me in and the experience was great. She was very helpful and friendly. All of the staff, including Leila, Cindy, JoJo, Vincent and Seven are really friendly, helpful, knowledgeable, professional and nothing is too much trouble for them. Danny always comes and says hello. It makes us feel important and a valuable customer. Keep up the good work and I look forward to many more stays in the future.

Dear Mr. H., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that your were very satisfied with our service, especially the praises for Nikki, Leila, Cindy, Jojo, our Executive Assistant Manager Mr.Vincent and our GM Mr. Danny, of their high level of service. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

wonderful place

Customer review rating 4.6/5

Anonymous Families - 25/10/2019 Confirmed reviews ALL

everyone at the hotel was very kind and helpful. thanks to them, me and my mom had a wonderful trip to Hainan. When I booked the hotel, I left a memo that its my first trip to Hainan and my mom had 60th birthday this year so it would be really great if you arrange us a nice room. When we arrived at the hotel, we both were very surprised to see that you made a beautiful bedding with flower decorations. Thanks to the cake looking towel and flower decoration, my mom was really happy! I only asked for a nice room with a view, but it was really nice to see that you made a big surprise to us and wanted to say thank you !! I dont remember everyones name, but staffs at breakfast were kind! Especially a lady with light brown colored short hair cut. She smiled every time! Also, chef at bar was helpful. Because we are new to chinese food and restaurant, we had difficulties with identifying the menus. Bill helped us with by saying the menus in Korean! He didnt speak well, but it was really helpful! Also, he had a nice big smile :-) Everyone at concierge and front office was helpful! I would really recommend this hotel to others!

Dear Ms.L., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. We are very glad that you have had a wonderful stay experience , and we are so honored that you are very satisfied with our service, especially the praise for our staff, Bill, of his high level of service.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for recommending us to others, and our team look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Awesome!

Customer review rating 4.6/5

V. K. Couples - 23/10/2019 Confirmed reviews ALL

So far I have traveled to many provinces in China and stayed at hotels registered with the ACCOR Group. But my experience at Pullman Sanya was very pleasant. The staff was very helpful in meeting my needs, especially Bella! She's the best. And also thank you for upgrading my room and providing satisfying service. Tea time experience with a very amazing view, makes me very flattered by the scenery. And also for happy hour there, the drinks are all complete, and we really enjoyed the time there. Thank you very much for the service, Pullman Sanya! I hope we can meet another time! :)

Dear V. k., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. And we are glad to note that you were very satisfied with our service and the drinks and view of Red Sun Bar, especially the praise for our staff, Bella, of her high level of service.Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Great Holiday Experience

Customer review rating 4.6/5

Qingyuan S. Families - 01/10/2019 Confirmed reviews ALL

+Staff was very nice and friendly +Nice and clean room with the amazing sea view -Not too much food choice @ Club Lounge

Dear Qingyuan S., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are so glad that you were satisfied with our staff service and our room,and we are so sorry that our food choice of Club Lounge did not meet your expectation.Please allow me to express my sincerest apologies.I will feedback this suggestion to our relevant department for improvement, and hope that you can see our progress in the future. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager

Delightful Experience

Customer review rating 4.6/5

Jonathan Couples - 29/09/2019 Confirmed reviews ALL

The hotel was nicely located near to the beautiful beach of Sanya Bay. The hotel staff rendered excellent support when we had trouble with local phone applications. Especially Jeff and Niki at front desk who went above and beyond to ensure we were well taken care of. Overall, a very enjoyable stay.

Dear Jonathan, It is always a pleasure to receive positive feedback, we are very happy that you are satisfied with our location and service, especially the praise for our staff, Jeff and Niki, of their high level of service. At Pullman, we are committed to providing professional and personalized services to our customers. It's our honor to provide you with a wonderful stay experience. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Very pleasant stay in Santa

Customer review rating 4.6/5

Willem K. Couples - 17/09/2019 Confirmed reviews ALL

We are very pleased to report our excellent experiences from our stay in Santa, not a very well-known place for non-Asian. Santa is a very pleasant place - and the Pullmann Oceanview is a perfect resort of a retreat. The hotel is practically right at the beach (a small underground corridor bring you to the guarded private beach). We hd ordered a pickup service from the airport - and were friendly welcomed in the hotel by Vivian. She showed us our upgraded room - a suite on the 15th floor - with breathtaking 180 degrees view over the hotel garden and the ocean - we now understand why the hotel got its name - Ocean-view - During our one week stay in the hotel - the friendliness of all Pullmann personal is striking - during the breakfast Cindy and Charlotte guided us to our quiet "own table" outside at the waterfront - Jennifer in the lounge is a very hospitable lady and makes the lounge visits very worthwhile - and Mr. Saffian and his team makes eating in the hotel - especially in the BBQ restaurant - to a very nice experience - with well presented and excellent choice of food - the hotel and the outside accommodations a paradise for (young) children - and especially the "feeding-fish" activity is striking! Although the hotel was almost full booked - we found the room - pool and restaurants pleasant and not overfilled. Upon departure Nicky and Kelly handled our somewhat difficult administration professional - friendly and smoothly - We look back to a great stay - and evaluate if we will take our children and grandchildren to this Pullmann hotel next year - it is well worth it!

Dear Willem K., Thank you for your comments regarding your recent stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. We are glad to note that you have had an excellent experience, and that you are satisfied with our room & its breathtaking ocean-view, our restaurants, the children’s activities, our “private” beach and our friendly staff services, especially the praises for Vivian, Cindy, Charlotte, Jennifer, Nicky and Kelly, as well as our EAM-F&B, Saffian, of their high level of service. I will definitely share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Sincerely, Naomi Zhang Guest Experience Manager
Customer review rating 4.6/5

Charles Couples - 26/08/2019 Confirmed reviews ALL

The experience was amazing

Dear Charles, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to your return visit in the future. Sincerely, Naomi Zhang Guest Experience Manager

Staff extreme motivation cannot recover the many gaps in organization and services

Customer review rating 4.6/5

Anonymous Families - 22/08/2019 Confirmed reviews ALL

Strenght: staff motivation and care Weaknesses: beach, shops, food offer, room extremely noisy

Dear Mr.A., Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.We will strengthen the management of beaches, shops, restaurants and rooms, and strengthen staff training to provide our guests with a quiet and comfortable accommodation. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Naomi Zhang Guest Experience Manager
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