Pullman Oceanview Sanya Bay Resort & Spa Hotel

We had a short break before Christmas to re-charge body and soul. Pullman Ocean View was a very good decision. Staff was very friendly all the time. Hotel is quite big with a lot of facilities, you always find a pool, restaurant, bar, beach access or even a relaxing area. Especially to mention the value adding executive lounge with a sea view from 17th floor for a sun-downer and much more. We really enjoyed our stay. To mention Bella and Nikki for the pre-arrival and departure service. Never had this before.

As always my stay was amazing as it has been on all my previous stays. The staff on all levels are to be congratulated as they are the ones that can make or break a stay. Nothing seems to faze them and they always display a high level of professionalism and at the same time friendliness.

Excellent resort with lots of facilities.Room was large with sea view.. Staff was very helpful and courteous but had limited English.I had to get a family member to interpret in Mandarin when I had an issue with payment.

The breakfast and dinner buffet were great, they both have a wide variety of food. One of the staffs at the dinner buffet, Flora, was very attentive to us throughout the whole meal. She catered to our needs very well, and was always able to serve us before we even asking for it. She kept helping me to bring over warm water (and she was able to do it before I finish my water!) She is very detail oriented, friendly, attentive, and hardworking!

All the staff we met were friendly and helpful, especially the supporting staff. Good amenities and good choice for breakfast

I rented an electric motorcycle for this trip. However, when I tried to ride the motorcycle to the lobby driveway, a security officer stoped me and I asked for direction to carpark he gave an unclear direction with that it was impossible to find my way. He seemed not willing to help guest. I was disappointed about that. However, I really surprised that when I went to restaurant for my breakfast on 22/Nov, a waitress remembered my preference of having honey water, and asked me if I want some so that she could serve me a cup of honey water. I forgot her name but I really appreciated this. For reception, service was good and there was someone (I thought he is a manager?) seeing me off.

Although an older building it is very comfortable. The food options were fantastic and your staff are your greatest asset. I can't wait to return.

I always have a extremely great experience at the Pullman in Sanya. Nicki checked me in and the experience was great. She was very helpful and friendly. All of the staff, including Leila, Cindy, JoJo, Vincent and Seven are really friendly, helpful, knowledgeable, professional and nothing is too much trouble for them. Danny always comes and says hello. It makes us feel important and a valuable customer. Keep up the good work and I look forward to many more stays in the future.

everyone at the hotel was very kind and helpful. thanks to them, me and my mom had a wonderful trip to Hainan. When I booked the hotel, I left a memo that its my first trip to Hainan and my mom had 60th birthday this year so it would be really great if you arrange us a nice room. When we arrived at the hotel, we both were very surprised to see that you made a beautiful bedding with flower decorations. Thanks to the cake looking towel and flower decoration, my mom was really happy! I only asked for a nice room with a view, but it was really nice to see that you made a big surprise to us and wanted to say thank you !! I dont remember everyones name, but staffs at breakfast were kind! Especially a lady with light brown colored short hair cut. She smiled every time! Also, chef at bar was helpful. Because we are new to chinese food and restaurant, we had difficulties with identifying the menus. Bill helped us with by saying the menus in Korean! He didnt speak well, but it was really helpful! Also, he had a nice big smile :-) Everyone at concierge and front office was helpful! I would really recommend this hotel to others!

So far I have traveled to many provinces in China and stayed at hotels registered with the ACCOR Group. But my experience at Pullman Sanya was very pleasant. The staff was very helpful in meeting my needs, especially Bella! She's the best. And also thank you for upgrading my room and providing satisfying service. Tea time experience with a very amazing view, makes me very flattered by the scenery. And also for happy hour there, the drinks are all complete, and we really enjoyed the time there. Thank you very much for the service, Pullman Sanya! I hope we can meet another time! :)

+Staff was very nice and friendly +Nice and clean room with the amazing sea view -Not too much food choice @ Club Lounge

The hotel was nicely located near to the beautiful beach of Sanya Bay. The hotel staff rendered excellent support when we had trouble with local phone applications. Especially Jeff and Niki at front desk who went above and beyond to ensure we were well taken care of. Overall, a very enjoyable stay.

We are very pleased to report our excellent experiences from our stay in Santa, not a very well-known place for non-Asian. Santa is a very pleasant place - and the Pullmann Oceanview is a perfect resort of a retreat. The hotel is practically right at the beach (a small underground corridor bring you to the guarded private beach). We hd ordered a pickup service from the airport - and were friendly welcomed in the hotel by Vivian. She showed us our upgraded room - a suite on the 15th floor - with breathtaking 180 degrees view over the hotel garden and the ocean - we now understand why the hotel got its name - Ocean-view - During our one week stay in the hotel - the friendliness of all Pullmann personal is striking - during the breakfast Cindy and Charlotte guided us to our quiet "own table" outside at the waterfront - Jennifer in the lounge is a very hospitable lady and makes the lounge visits very worthwhile - and Mr. Saffian and his team makes eating in the hotel - especially in the BBQ restaurant - to a very nice experience - with well presented and excellent choice of food - the hotel and the outside accommodations a paradise for (young) children - and especially the "feeding-fish" activity is striking! Although the hotel was almost full booked - we found the room - pool and restaurants pleasant and not overfilled. Upon departure Nicky and Kelly handled our somewhat difficult administration professional - friendly and smoothly - We look back to a great stay - and evaluate if we will take our children and grandchildren to this Pullmann hotel next year - it is well worth it!

The experience was amazing

Strenght: staff motivation and care Weaknesses: beach, shops, food offer, room extremely noisy