Pullman Oceanview Sanya Bay Resort & Spa Hotel

Customer review rating 4.6/5 5,432 reviews

ALLSAFE approved hotel

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Pullman Oceanview Sanya Bay Resort & Spa
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+ 29 Services

Hotel extras

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and sea views in 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • MyKids exclusively for Le Club AccorHotels members

  • A special vacation experience to enjoy all beverage

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttle Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Outdoor tennis court
  • Beach and water sports
  • Billiards/Snooker (nearby) Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 3 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road
Hainan
572000 sanya
china

Tel: +8689888288888

Fax: (+86)898/88286655

Check-in from 14h00

Check out up to 12h00

  • BUS :  8 PULLMAN SANYA

  • By plane

    SANYA PHOENIX At 6km / 3.73 miles - Shuttle paying

  • By plane

    SANYA PHOENIX INTL At 10km / 6.21 miles - Shuttle paying

  • By train

    RAILWAY STATION At 8km / 4.97 miles

  • By train

    SANYA RAILWAY At 8km / 4.97 miles

GPS :18.270597, 109.485573

Our accommodation(s)

Our restaurants and bars

SANDS WESTERN RESTAURANT

Type of cuisine: International

Offers you an all day dining experience with an international à la carte menu. Explore the abundance cuisine choices while overlooking the perfectly manicured landscape garden and enjoy an interactive cooking experience with live cooking shows daily.

THE ONE CHINESE RESTAURANT

Type of cuisine: Thematic cuisine

A classical Chinese restaurant serving Cantonese cuisine along with a superb daily dim-sum menu. It offers many traditional and modern dishes all made from the freshest and best local selections, all served in an elegant atmosphere.

AROMA LOBBY LOUNGE

The Lobby Lounge is a great place for a drink and casual conversation while overlooking the pools and gardens. Choose from a selection of international wines, cocktails or aromatic coffee. Don't forget to try the snacks prepared during happy hour.

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  • Sunday

BREEZE BAR

Just as easily, swim up and enjoy a drink, or sit back and enjoy the laid back casualness of the Breeze Bar with its BBQ by the swimming pool under the stars. Listen to our Philippine band bringing you into another night in paradise.

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  • Tuesday
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  • Friday
  • Saturday
  • Sunday

RED SUN BAR

At the Executive Lounge/Red Sun Bar, you will be amazed by the breathtaking ocean and city view. Tailor-made for relaxation, the Red Sun Bar is a great place to enjoy a glass of wine or cocktail with friends or business colleagues.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,008

  • Maximum capacity: 900 people

  • Maximum banquet capacity: 450 people

Find out more

Our guest reviews for
Pullman Oceanview Sanya Bay Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,432 reviews

TripAdvisor Rating 5.0/5

4,729 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful setting

TripAdvisor rating 4.0/5

Camblin 19/07/2021 TripAdvisor review

Sanya is stunning and the views from the hotel were amazing. We enjoyed our stay but it was a mix of pros and cons. Pros - Great pool and good pool options for kids and adults - Good breakfast (though they same every day with little change in available options) - Good kids facilities including indoor and outdoor playgrounds - Friendly staff Cons - The exec lounge was sizable and attractive but super chaotic and full of families with kids running riot. We were traveling with our two kids but were shocked by kids running, playing tag, throwing drinks across the lounge. - The beach in front of the hotel wasn’t cleaned promptly by staff in the mornings. I did this myself daily as the broken bottles / cigarettes etc were dangerous for my kids - Food and drinks service is painfully slow throughout the hotel - poolside and in restaurants. Staff unable to recommend good food options locally - Pool over chlorinated resulting in many light haired guests developing a green hue.

Dear Guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are glad to note that you were satisfied with our friendly service, swimming pools and kids facilities etc, your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Regarding the problem you’re mentioned, I already told the related department to follow up. We value your feedback very much, and hope you can give us a chance to make up; With regards to the beach management, we will strengthen the sanitary inspection and cleaning of the beach. Thanks for your understanding and support, and we are look forward to providing you with better stay experience in the future! Yours sincerely, Ohad Tiktinsky General Manager

Wonderful vacation for the kid!

Customer review rating 4.0/5

W. Families - 12/07/2021 Confirmed reviews ALL

It was a wonderful stay for my kid and I, with great pools and beach. Fantastic BBQ by the poolside with a potluck to go with! Only downside is the WIFI connectivity, extremely poor in the room and in the gym where we need it most.

Dear W., Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with this trip, it is our honor to get your approval, and your feedback is our motivation for continuous improvement. We sincerely look forward to seeing you again in the future and provide more excellent service in the next time. Yours sincerely, Ohad Tiktinsky General Manager

Great location

Customer review rating 4.5/5

Leila T. Families - 11/07/2021 Confirmed reviews ALL

We really felt confortable at the Pullman hotel oceanview. As a family of 5, we liked the option to have an apartment and that was one of the reason why we chose this hitel. Once arrived, the staff did everything to make us feel welcome and went extra miles to cater to all our needs and solve our issues. We liked that the staff were very courteous toward us, very nice and accommodating. From our living in different countries and traveling to different place, we felt the staff was outstanding. We came back to Beijing relaxed and happy. Our kids loved their 11 days vacation and were already sad to leave. One idea that the hotel could implement is adding a service to visit touristic attractions in Sanya or the smaller islands. We will definitely come back again.

Dear Lelia T., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

A Little Piece of Private Paradise

Customer review rating 4.5/5

Richard M. Families - 06/07/2021 Confirmed reviews ALL

We stayed for 15 days in one of the Pullman Service Apartments, where we had unobstructed views of the Ocean out of our living room and master bedroom sliding glass walls. With a full size refrigerator, stove, kitchen table for four, sofa with a chaise lounges and large flat screen tv, and two bedrooms, we have the perfect getaway family retreat.

Dear Richard M., Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with our hotel. It is our honor to get your approval. Regarding the problem you’re mentioned, I already told the related department to follow up. And your feedback is our motivation for continuous improvement. We sincerely look forward to seeing you again in the future and provide more excellent service in the next time. Yours sincerely, Ohad Tiktinsky General Manager

Perfect break!

Customer review rating 5.0/5

Drew Couples - 25/06/2021 Confirmed reviews ALL

We said we would return, and we did. The hotel is great, the room is comfortable and spacious, food options are brilliant (breakfast and the poolside BBQ). We were well taken care of by several members of staff, Hanks, Bella, Alan (on the pool bar), and Ohad. Staying at Pullman for us is almost like a home away from home, and we can't wait for our next visit!

Dear Drew, Thank you again for staying at Pullman Oceanview Sanya Bay Resort and Spa. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we sincerely look forward to seeing you again in the future and provide more excellent service and experience in the next time. Sincerely, Ohad Tiktinsky General Manager

Wonderful stay

Customer review rating 5.0/5

George L. Families - 22/05/2021 Confirmed reviews ALL

Great location, excellent service, special thanks to Butler team Steven and Alison!

Dear George L., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is a pleasure to receive your positive feedback. In the same time, thanks for your recognition of Steven and Alison, your recognition is our driving force; I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Great customer service and amazing staff

Customer review rating 4.5/5

Y. Families - 24/04/2021 Confirmed reviews ALL

My family and I loved our stay at this hotel. Amazing staff and super customer service especially from Jaden and Hanks who really looked after us and made sure we were comfortable with everything. Very much appreciated the upgrade and access to the lounge. The sea views were breathtaking. Great places for kids too. The restaurant manager Cindy was super nice too. Highly recommended hotel. We will definitely come back!

Dear Y., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Great facilities in A. very convenient location, great staff!

Customer review rating 5.0/5

Simon A. Couples - 14/04/2021 Confirmed reviews ALL

Ever since we discovered Pullman Sanya Bay resort, we have never stayed elsewhere when we visited Sanya, The location is not too far from the airport so unlike some other hotels in Sanya you have to travel A. very long distance to get to. This hotel has everything we need for A. relaxing holiday, very generous and well maintained swimming pools spread out the premises, so there’s always somewhere you can find that’s quite to relax. My favorite thing about this hotel has to be the private beach, through an underground walkway from hotel come out to the beautiful beach, beach chairs, umbrellas and towels are provided by the hotel for guests to use free of charge, you can also order fresh coconut, food and drinks, the staff will bring it to you, all you have to do just sit back, relax and enjoy the sun and ocean!! The staff at Pullman are the best of the best!! We want to make A. special thank you to the general manager Ohad and hotel managers Bella and Bella, they are genuinely care for their guests, and always make sure each time we are well looked after and our needs are met! Their attentiveness, professionalism and positive attitudes are also reflected on all their hotel staff, from check in desk, to room service, from breakfast or evening dining, to the pool or the beach, every staff you meet in the hotel are all make you feel welcomed! Also we want to make A. special thank you to the pool bar staff Alan and Eric, those cocktails you made were delicious!! We can’t wait to come back again!

Dear Simon A., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always A. pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Another fantastic stay at Pullman Sanya Bay Resort

Customer review rating 5.0/5

Drew G. Couples - 13/04/2021 Confirmed reviews ALL

This is a return visit for us, and we absolutely love staying at the Pullman in Sanya Bay. What makes the place so great is the staff. The lobby manager, Bella, is very hospitable; she makes sure we have everything we need and goes above and beyond our expectations. Additionally, the general manager, Ohad, is such a great guy; very welcoming, friendly, and seems genuinely interested in his guests experience. Finally, one of the Breeze Bar staff members, Allen (or Alan?), is amazing at making cocktails and makes awesome personalised recommendations based on your preferred tastes. As for the hotel itself, it is really relaxing and well-equiped. The rooms are spacious and comfortable, and it looks like almost all the rooms offer a great view of the ocean. The pools (over which there are several) are a great size, meaning there is plenty of space for everyone even when the pools get busy. The food and drinks options are good, especially the buffet breakfast. The beach is wonderful, with several loungers and parasols available to unwind on and enjoy the sounds of the ocean. Finally, although we don’t have any kids, there are loads of activities available for families. We can’t recommend this place enough - we know we’ll be back again soon!

Dear Drew G., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

good stay

Customer review rating 5.0/5

Anonymous Friends - 27/03/2021 Confirmed reviews ALL

What impressed me the most was hanks, who was very grateful for his patience and courtesy during my stay.This is definitely the most unforgettable part of my trip to Sanya

Dear valued guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. In the same time, thanks for your recognition of Hanks; I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

nice compound, nice rooms, great staff

Customer review rating 4.5/5

Steffen Friends - 18/03/2021 Confirmed reviews ALL

The hotel is located at a ver practical location in Sanya: not too much downtown but still close enough to the city center that everything is reachable with a short cab ride. Pools and the other compound facilities are great. Very nice lounge. The staff is amazing, especially Eric at the lounge and Cindy who keeps the breakfast room running in a most charming way. Always nice to come back to this hotel.

Dear Steffen, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. In the same time, thanks for your recognition of Eric and Cindy, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Good location, well maintained, friendly and helpful staff

Customer review rating 5.0/5

Mathias E. Friends - 12/03/2021 Confirmed reviews ALL

Very pleasant stay, well trained and friendly staff, good facilities, good food

Dear Mathias E., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Great hotel, great location, super experience

TripAdvisor rating 5.0/5

MathiasShanghai 10/03/2021 TripAdvisor review

Stayed at Pullman with some friends and we all really enjoyed the trip. From the arrival with friendly bellboys and reasonable security/hygiene check, over the check in experience with Bella周晶晶 who was super helpful throughout the trip. Amazing pools with a nice selection of lane pool, play pool with toys, heated pool, everything was there. The overall hotel was very well maintained and no major maintenance issues where visible. Dean at the outdoor buffet pool bar was very friendly and helpful. Lucky at the lobby bar was very approachable and helpful. The breakfast buffet display was very rich and interesting. Overall all the staff were friendly, level of English was good enough not to run into any issues. There were a number of promotions and happy hours that were attractive and easy accessible. A very enjoyable trip!!!

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is a pleasure to receive positive feedback. In the same thank you for recognition of Bella; I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

住的很好Bella 萌萌的服务非常好

Customer review rating 5.0/5

刘. Families - 04/02/2021 Confirmed reviews ALL

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尊敬的 刘.: 感谢您选择三亚湾海居铂尔曼度假酒店做为您的首选度假胜地,同时感谢您对Bella服务的认可,您的认可是我们不懈努力的动力,一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。我们衷心期待您的再次光临。 欧海德 总经理

Great service of all employees

Customer review rating 4.5/5

Chris Couples - 31/01/2021 Confirmed reviews ALL

Hotel not new anymore, but well maintained. Good breakfast, nice pool area and convenient walkway to the beach. Service is outstanding and makes the difference. Looking forward to staying at Pullman Sanya Bay again

Dear Chris, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Great stay at Pullman

Customer review rating 5.0/5

Dan E. Couples - 26/01/2021 Confirmed reviews ALL

This is was our second time staying at Pullman in three months. It was amazing and we had wonderful time. It was our anniversary and Bella made it such a memorable experience. Thank you Bella for all the preparation you did on our anniversary night, we will remember it for the rest of our life

Dear E. Dan, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Great facility, room and helpful an courteous staff

Customer review rating 4.5/5

Rod D. Business - 13/01/2021 Confirmed reviews ALL

the assistance from all staff was great especially Bella周晶晶 who was extremal helpful and professional.

Dear Rod D., Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. In the same time, thank you for your recognition of Bella, your recognition is our driving force. Thank you for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; giving us the opportunity to provide you with better service. Yours sincerely, Eva Zhang Guest Experience Manager

Well located

Customer review rating 3.5/5

Zoe Families - 06/01/2021 Confirmed reviews ALL

Took awhile to check in, but overall the staff was friendly and tried to be as helpful as possible. Room service was slow but food was good. We were really thankful that the room service department was willing to deliver lounge menu items to us knowing we have a young infant sleeping at night. heated pool was too small for the big crowd, hope there was more space for the warm pool given the slightly cool weather and the large amount of young children staying in the hotel.

Dear Zoe, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About your problem you mentioned, please allow me to express my sincerest apologies to you. we will actively improve it. Thank you again for sharing your experience, and we hope we will see you again in the future. Sincerely, Eva Zhang Guest Experience Manager

Great hotel, amazing location, great staff.

Customer review rating 5.0/5

Donatas Couples - 05/01/2021 Confirmed reviews ALL

Amazing location, 15 min from airport. Great staff, rooms spacious. Room was upgraded to 15th floor with amazing sea view, well equiped room with anything you need for luxury holidays. Very friendly staff including Hanks on arrival. Keeps checking all the time in case you need something. No1 girl was Cindy, manager of Western restaurant. She arranged table for New Year evening and looked after us really well the whole stay. Highly recomend to stay there if you travel to Sanya. Private sunny beach with towells provided by hotel in hotel terittory. Nice breakfast, good dinners with 3 x good restaurants selection including BBQ buffet outside. You dont need to leave hotel if you come here, all entertaintment at hotel. Amazing place...

Dear Donatas, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback, and we are glad to note that you were very satisfied with our friendly service and restaurant, in the same time, thank you for your recognition of Hanks and Cindy. Your satisfaction is our driving force. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope we will see you again in the future. Sincerely, Eva Zhang Guest Experience Manager

Welcome break, great location, excellent service

TripAdvisor rating 5.0/5

beijiYork 04/07/2020 TripAdvisor review

10min from airport, direct beach access to better sea swimming (in my opinion) than either Yalong Bay or Haitang. 5 clean pools, including one reserved for length swimming. Excellent service throughout, felt very welcome indeed. Recommended over some mire expensive properties in Sanya.

Dear beijiYork, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. We are glad that you have had a wonderful experience, and that you are satisfied with our location, the swimming pools and the excellent service throughout. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Danny JC Yeo General Manager

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