Pullman Oceanview Sanya Bay Resort & Spa

Pullman Oceanview Sanya Bay Resort & Spa

Customer review rating (ALL Rating) 4.9/5 587 reviews

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Hotel extras

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and sea views in 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • MyKids exclusively for Le Club AccorHotels members

  • A special vacation experience to enjoy all beverage

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road, Hainan
572000 Sanya
China

GPS:18.270597, 109.485573

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.9/5  587 reviews

TripAdvisor Rating  5.0/5  4,741 reviews

Excellent f. vacation

Customer review rating 5.0/5

B. F. Families - Confirmed reviews ALL

The hotel facilities are wonderful combining the sea side the various swimming pools and the water park plus nice sceneries and restaurants

Dear B.f. : Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. Our hotel aims to create a parent-child resort hotel, allowing you to experience a perfect vacation without leaving hotel. We are glad to note that you were very satisfied with our facilities,swimming pools and restaurants; your recognition is our driving force. Thank you again for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ohad Tiktinsky General Manager

Very well situated and great for families!

Customer review rating 5.0/5

Rifat Families - Confirmed reviews ALL

The hotel has everything you need and more! There is no need to leave unless you would like to do some sightseeing. The pool, waterpark, and play area was the highlight of my kids' holiday. The hotel staff are very friendly and helpful. A special thank you to Vita for assisting us with everything from day one. Her friendly persona is one of the main reasons I will visit the hotel again. She gave my kids a very memorable gift as well. Her hospitality will be remembered forever. The afternoon tea is a must! Also, the singing during the evening is wonderful. Shout-out to the band for the great music! Breakfast is absolutely delightful with many options. I highly recommend this hotel to anyone visiting Sanya for a getaway.

Dear Zardad M., We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Management

TripAdvisor rating 1.0/5

Imane2203 Families - TripAdvisor review

The hotel amenities are very good and it's child friendly but the management is not that good, we had an issue late at night and manager on duty refused to help us, I'm just thinking what if it was an emergency with our baby or one of us!! we weren't expecting such answer from a manager in Pullman

Dear Guest, Thank you for staying at Pullman Oceanview Sanya Bay Resort & Spa. I am very happy to know that you are satisfied with hotel amenities . We also express sincere apologies about the problem you mentioned, and we will follow up investigate the issue. This is not normal service standard in our hotel. I also hope that you can give us a chance to call our one-stop service center to be the duty manger at any time and tell us your dissatisfaction so that we can improve in a timely manner. At Pullman, we strive to provide a superior service experience for every guest. Therefore your feedback is very important to us. Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Ohad Tiktinsky General Manager

Not as good as last year.

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

While I understand it’s early in the season, I was surprised to find out the adult pool was under repair, that the pool bar wouldn’t open. The pool repair was noisy. Bad timing. The room was good, cleaning was great. Vita who welcomed me, made my experience much better. Without her, I probably would have enjoyed my stay less. She was very professional and went above and beyond. Same as last year, JTP was also a great host. This is the strong point of this hotel. I would say the hotel need to communicate with non Chinese speaking customers a bit better.

Dear King M., Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to the covid-19 in Sanya, the pool bar is not open; in the same time, We want our facilities to be in the best condition for our guests to use, so we need to maintain them constantly, thank you for your understanding and support. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ohad Tiktinsky General Manager

Overall high quality

Customer review rating 4.0/5

Brittany K. Couples - Confirmed reviews ALL

Enjoyed the food, spa and service.

Dear Brittany K., Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with our food, Spa and service, it is our honor to get your approval, and your suggestion is our motivation for continuous improvement. We sincerely look forward to seeing you again in the future and provide more excellent experience in the next time. Yours sincerely, Ohad Tiktinsky General Manager

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Other web-users rate our hotel

  • 3,185 reviews 9.3/10 Location
  • 4,143 reviews 8.5/10 Room
  • 7,402 reviews 9/10 Service
  • 43 reviews 4.7/10 WiFi
  • 2,377 reviews 7.9/10 Amenities
  • 1,884 reviews 9.1/10 Breakfast
  • 1,536 reviews 8.5/10 Food
  • 818 reviews 8.1/10 Cleanliness

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