Pullman Oceanview Sanya Bay Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.8/5 109 reviews

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Pullman Oceanview Sanya Bay Resort & Spa - Image 1
Pullman Oceanview Sanya Bay Resort & Spa - Image 2
Pullman Oceanview Sanya Bay Resort & Spa - Image 3
Pullman Oceanview Sanya Bay Resort & Spa - Image 4
No 158 Sanya Bay Road, Hainan, 572000 Sanya, China

Description

Hotel extras

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • A special vacation experience to enjoy all beverage

Our accommodation(s)

Hotel location

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road, Hainan
572000 Sanya
China

GPS:18.270597, 109.485573

Telephone
Fax +86 898 8828 6655

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  109 reviews

TripAdvisor Rating  4.9/5  4,769 reviews

Certificate of excellence 2025

Disappointing Stay at Pullman Oceanview Sanya Bay Resort & Spa – Not up to Accor Standards

TripAdvisor rating 1.0/5

Akmal T TripAdvisor review

We recently stayed at Pullman Oceanview Sanya Bay Resort & Spa, expecting the quality and service typical of the Accor brand — but unfortunately, this hotel fell far short of being a true international 5-star resort. 🔸 Outdated Facilities The hotel is visibly old, with tired interiors and worn-out furniture. It clearly hasn’t been renovated in years and lacks the modern comfort one would expect from a Pullman property. 🔸 Poor Housekeeping Housekeeping was well below acceptable standards. Room cleaning consisted of only taking out the trash and changing towels. Bed linen was replaced only every four days, which is unacceptable for a 5-star hotel. 🔸 Low-Quality Breakfast The breakfast buffet was very limited and catered almost exclusively to Chinese guests. There was no international cuisine to speak of — no fresh juices, no proper pastries, no dairy alternatives, no Western or vegetarian-friendly options. Not what you'd expect from a supposedly global resort. 🔸 Staff Don’t Speak English The majority of the staff, including at reception, had little to no English skills, making communication difficult. This was especially frustrating given that the Pullman brand markets itself as an international hotel. 🔸 Misleading Beach Information Despite the name, the hotel is not directly on the beachfront. The beach is public and shared, and requires crossing a road. There are very few sunbeds, and no real beach service. It’s far from the luxury beachfront experience advertised. 🔸 No Distinctive Personality The resort lacks atmosphere, design identity, or any kind of personal touch. It feels generic and geared more toward mass tourism than individual travelers seeking a refined experience. 🟨 In summary: This property may technically belong to the Accor group, but it is far from what you’d expect from an international Pullman resort. It might be acceptable for large tour groups with low service expectations, but not for international travelers seeking quality, comfort, and professionalism. Would not stay again or recommend.

Dear Valued Guest, Thank you for taking the time to share your valuable feedback about your recent stay with us. We sincerely apologize for the unsatisfactory experiences you encountered. As an integral part of the Pullman brand, we fully acknowledge your expectations for premium service quality. While our property has been in operation for some time, we consistently invest in annual renovations and maintenance. Currently, we are implementing a phased upgrading plan for guest rooms and public areas. As a Green Hotel, we adhere to sustainable practices, including changing bed linens every three days for in-house guests. Should you have any specific preferences, please feel free to inform us in advance. Your comments have already been shared with our Housekeeping team. Regarding our breakfast buffet, which offers 70+ Chinese and Western options, we genuinely appreciate your suggestion and will further diversify the selection by adding more international cuisine to elevate the dining experience. We’ve also noted your feedback about language barriers among staff and will enhance foreign-language training for frontline teams to improve cross-cultural service competence. Concerning the beach access, we deeply regret any confusion caused. The hotel is indeed connected to Sanya Bay Beach via a dedicated underground passage. That said, we will optimize beach facilities by increasing the number of sun loungers and umbrellas to enhance your seaside retreat. Your feedback serves as a catalyst for us to refine every aspect of our service, striving to deliver a holiday experience worthy of the Pullman brand. Once again, thank you for your constructive input. We look forward to welcoming you back for a renewed and exceptional stay.

Customer review rating 5.0/5

Pu W. Families - Confirmed reviews ALL

很满意。

尊敬的宾客， 感谢您选择下榻三亚湾海居铂尔曼度假酒店，非常高兴得知您在酒店度过了一段愉快时光，您的满意是我们酒店的至高荣幸。酒店旨在打造一站式亲子度假环境，并且提供了丰富多彩的亲子活动急配套设施，无论是室内好玩的亲子互动或是户外精彩纷呈的亲水游戏，让您畅享亲子欢愉假期，快乐不打烊。我们会一直秉承真诚、热忱的待客之道为每位客人创造难忘的愉悦瞬间，期待您的再次到来，祝您生活愉快！

Customer review rating 4.0/5

Martin T. C. H. Families - Confirmed reviews ALL

Eva took great care of us and she has good english. So that helped. She would have scored 10 out of 10. The staff around the hotel is great as well, such as the coincierge and the F&B team. We stayed in the apartment which is rather old and not well maintained. Certain things were not working ideally, like the showerhead, socket, TV controller, wifi.

Dear valued guest, We sincerely appreciate your recognition of our service team, especially Eva. Your kind words serve as the greatest encouragement to her and all our staff members. At the same time, we sincerely apologize for the inconvenience caused by the room facilities. Our engineering team has initiated a full inspection and maintenance of all facilities based on your feedback.We’re currently implementing a phased room renovation program to ensure all guests enjoy comfortable and well-equipped accommodations. The hotel WiFi has been upgraded to provide seamless connectivity, we will feedback to IT department to follow up. Thank you once again for sharing your experience, and we look forward to your future return visits.

Our spending in hotel needs top up room deposit

TripAdvisor rating 1.0/5

Sutjen Families - TripAdvisor review

We patronised the spa , Chinese restaurant and pool bar in the hotel. Each time we wanted to sign the bill to our room, if it exceeded the initial credit card deposit of 1000Rmb, we need to go to front office cashier to top up our deposit otherwise we cannot sign the bill to the room. We were escorted by a Spa staff to the Front Office to top up . This system of top up deposit if spending at hotel outlet exceeded the credit card 1000Rmb amount is the first time i have ever encounter staying in Accor hotels and other international hotel chain.This causes inconvenience and deter us from spending in the hotel as each time we spent we need to go Front desk cashier to top up is troublesome. By doing this system the hotel are discouraging guests to spend in their F&B outlet. The property is pretty old. We had a big corner room, the view was good, the furniture in the room is not fill with appropriate size furniture considering the space of the room, very empty room with old furnitures.

Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our front desk collects a refundable deposit upon check-in based on the duration of stay to facilitate charging privileges for in-house expenses. Regarding your feedback, we have instructed the front desk to adopt a more flexible approach in adjusting deposit amounts according to guests’ needs to avoid repeated top-up requests. We deeply regret the issues you encountered with room facilities. As part of the Pullman brand, we are committed to delivering high-quality hospitality experiences and are currently undergoing phased renovations to upgrade our facilities. Your constructive feedback is invaluable in helping us improve our service standards. We truly appreciate your input and hope to have the opportunity to welcome you back for a renewed experience in the future."

Customer review rating 5.0/5

Lin S. Families - Confirmed reviews ALL

很巧这次选择了海居铂尔曼酒店，因为我的婚礼也是在铂尔曼酒店举办的，所以铂尔曼对于我有很特殊的感情，这次是带着老婆孩子一起入住海居铂尔曼，整个酒店服务都很好，酒店环境也很舒服，有度假的感觉，到海边也非常方便，整体感觉都很好，下次还会选择海居铂尔曼

尊敬的宾客， 非常感谢您选择三亚湾海居铂尔曼度假酒店，更感谢您对酒店的信任与厚爱。得知铂尔曼见证了您人生中重要的婚礼时刻，我们倍感荣幸。很高兴这次您带着家人重返铂尔曼度过了愉快的假期。我们酒店坐落于三亚湾畔，拥有专属地下通道直达海滩，让您轻松享受椰风海韵。我们精心打造的度假环境，结合了中国古典韵味与东南亚热带风情，致力于为每位宾客带来独特的度假体验。期待您与家人的再次光临，让我们继续为您创造更多美好的度假回忆。

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.