Pullman Sanya Yalong Bay Villas & Resort
Customer review rating (ALL Rating) 4.2/5 737 reviews
ALLSAFE approved hotel
Located in the center of Yalong Bay National Resort District
115 villas with swimming pools blending Thai, Myanmar and Nanyang styles in tropical gardens
Well-nourished and authentic Hainan local flavors and Italian gourmet at Hotel Restaurants
Indulge yourself with "MyGlass", an exclusive value for money beverage experience
Treat the kids to all-inclusive meals and activities with MyKids by Le Club Accorhotels
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Yalong Bay, Hainan
Check-in from - Check out up to
Selection of Asian and Western cuisines in the all day dining restaurant, overlooking beautiful lagoon, and splendid buffet for breakfast and dinner
Enjoy Cantonese, Thai and local cuisine in our Chinese restaurant in a relaxing environment.
Enjoy delicious Italian food such as pizza、pasta and steak
Pullman Sanya Yalong Bay Villas and Resort has 80 rooms from 42 m² to 86 m² in the main building and 115 villas varying from 150 to 660 m². Villas feature different Thai, Myanmar or Nanyang designs, with their own swimming pool and tropical garden.
100% genuine reviews from our guestsFind out more
Customer review rating 2.0/5
Teo H. H. Families - Confirmed reviews ALL
Property is fairly old and needs urgent refurbishment!
Dear Mr. teo h., Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager Vivian
Good stay, need to enhance service quality.
Customer review rating 3.5/5
Ivy L. Families - Confirmed reviews ALL
At first I booked 3 stays in Nanyang Pool Villa through Ctrip. When arrived, I am happy to know it's been upgraded to Myanmar Pool House due to Ctrip policy. However, the Myanmar Pool House doesn't satisfy my son - the pool is not no-edge style, and the depth is not fit. Besides, although it's called "villa", I don't feel any privacy. I can hear neighbor's cough clearly. Therefore, when my son want to change to the Luxury Family Pool Room， I contacted Ctrip and made abother reservation. After that, my husband and I have been to the reception desk at least 3 times from night to the next morning, until the room change been confirmed. This is the most unsatified thing ever happened. Every time the reception seems have no idea about this request - this is the most uncomfortable part. Hope it could be improved in future.
尊敬的梁女士： 感谢惠赐有关下榻 Pullman Sanya Yalong Bay Villas & Resort 的宝贵意见。听到您对我们工作的肯定，十分开心。一直以来，我们坚持不懈地提升服务质量，相信这个反馈将给我们所有的员工带来莫大的鼓舞。您反馈的早餐问题和前台交接问题我们会跟进提高。再次感谢您与我们分享您的体验，希望可以有更好的体验。 谨启 前厅部经理 Vivian
Customer review rating 1.5/5
Daniel Couples - Confirmed reviews ALL
I booked the V. for 10 days which is one of the most expensive rooms to stay in and was very disappointed, the bathtub wasn’t working, the windows also not working, We had to change rooms twice…the staff can barely speak English, the food terrible as well and cocktail selection also limited… I can’t believe you can’t get a Baileys in the bar… we had to go everyday to have dinner to the Marriott, St Regis and the Ritz.. the hospitality also terrible we ordered room service and either they took 40-60 minutes to bring a bucket of ice or didn’t even showed up.. I would not stay here or recommend it to anybody… very disappointed
Outdated but partly good staff
Customer review rating 2.5/5
Ville L. Families - Confirmed reviews ALL
It looks like the former glory of Pullman Yalong Bay is long gone. Also there is some mile that some of the staff should go with their actions. 1. To start with, if I am paying for Majestic Villa (which I did), I should not be greeted with "we have upgraded you" -notification... 2. The villa we had was really outdated. When paying north of 400 usd/night one should expect at least warm water. So if the message that we gave after the first night didn't reach the management, I hope this does. Villa 7034 does not have proper water temperature ! In fact, if the hot water temperature is south of 40 C like it was, it may pose a health problem as the bacterial level is increasing on low temperatures. 3. When I am coming for a holiday and I have acquired a villa with a swimming pool, I would expect to have it in a swimmable condition. It looks that the water sanitation on that very villa was not in a proper level and it doesn't help much to get a pool boy to remove the trash collected only... you have to run the chlorine shots etc... 4. The breakfast was good but again outdated pads, broken tables and chairs, coffee machine that was not working and a staff who was not trained on fixing the easy things... c'mon, these things don't cost that much to get fixed but would make a big difference when working. 5. Buffet dinner was good and the self-service of wine excellent. 6. Room service app was working excellent, but not if you dont read chinese at all. Maybe a bit of a translation on critical items like phone number, room number buttons would make a difference. 7. Cleaning staff was excellent, fast and cheerful. All inquiries were attended promptly....good !
Overall an average stay
Customer review rating 3.0/5
Kevin Solo - Confirmed reviews ALL
Overall, the stay was average. The hotel facility seems a bit not up to date. The check in service was slow and they gave me a three beds room where I only had one person. The server at the hotel also don't seem to know about basic information (e.g. when is breakfast).
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