Pullman Sanya Yalong Bay Villas & Resort Hotel

Really nice move in experience, lovely greeting cards, and lovely suite, also staff support us find lost cloth.

Enjoible experience with Pullman and spent a lot pleasure times.

The welcome service is bad, the valet is not professional. And there is no beach or any sea view in this hotel which this wasn’t clearly point out in the introduction of the hotel. The swimming pool in our villa is not clean, the facility inside the room is old. Overall, not a good stay.

I was skeptical about the resort reading the previous comments but I found it to be a pleasant surprise. The room were very clean, staff were polite and helpful, breakfast was good and the swimming pool was quite ok. Beach is around 15 mins walk from the resort. Only setback would be that the restaurants in the hotel can be improved as there are not a lot of options outside the hotel and the check-in is a bit slow. English is an issue but it's the same in most hotels and resorts in China so better to have an open mind about that.

I like that area in Sanya. The hotel is really close to the ocean. The staff is nice and helpful. I had a great time there. The only thing that is annoying is the slow Internet. Other than that, everything is great.

Massive guests in the hotel, need more staff

We had villa with own pool. It was clean and staff were friendly and helpful 9 points for this (not 10 as English is on low level). However the hotel needs renovation. Paint is going away, woods are broken, tiles in pool missing, major pool slides are out of service, and so on The breakfast buffet is ok for 2 daya, but than is going boring as no changes, and low taste of foods. Juices are not really good, for salt and pepper you have always to search, and omelet is no varieties, and so on. Dinner buffet is price wise ok, but taste is average. Not even I treated to go there twice.... Public bathrooms are missing changing table for babies.

so I have to say the front dest boy.his name gary I asked for my room to be king room and He satisfied me He is very handsome and what makes me think of him better is that he speaks Russian.his Russian is very good and helps us solve many problems This makes me evaluate the hotel better thank u very much Gary boy

my children and my wife are love here all

We have used several different Pullman hotels over the years and although this hotel is starting to look a bit dated the staff are very pleasant and helpful. The room service was excellent and the maids were very efficient. We stayed for 5 nights and breakfast was a pleasure, good quality and choice varied from day to day. The location is good for access to the beach and for local transport taxis and bus. Taxi always available either on site or just outside on the road. Alternative restaurants are nearby for those who want to vary their choice. All in all we enjoyed our stay and would certainly return in the future.

swimming pool villa standard was old and lack of maintenance. some underwater lighting was not working, Jacuzzi bath tub not working and drain defect, shower drain fall direction wrong, water tap dropped itself causing water to stop , TV box not working, wifi required cell phone number to receive code is not necessary, no cutlery in room, clear glass between shower and toilet cubicle is uncomfortable, pool access door to shower should not be permanently fixed. No cushion on the garden pergola. timber folding door of living room stuck. Ants and gecko were found inside room. Public swimming pool not fully open. Gym was small and with inadequate training equipment, only one tread mill! couples cannot run together! No private beach and buggy access anymore!

Good service @ reception; Good hotel facilities esp. individual swimming pool; unforgettable style of bed-making; good sceneries inside the hotel areas, etc... Impressive persons: Ms. Ann Huang from exe. office, an impressive lady who treated us as her friends... and shared sightseeing ideas... Mr. Shi-bao Lee, who helped sightseeing arrangements, as well as shuttle services. And, one of cleaning ladies, who helped check and open room-door when we had left key-card in the restaurant. ......etc...

I liked this hotel very much. Room was upgraded to a villa and late check out was guaranteed. The hotel itself is still in a good condition, being the first Pullman resort hotel in China. Breakfast was a delight.

The breakfast was plentiful and staff couldn't do enough to help. Although English wasn't widely spoken it was easy to be understood with technology. Great staff!

services are pretty good. facilities in room such as wall lamp look like disrepair and old. overall, it is a nice experience.