Pullman Sanya Yalong Bay Villas & Resort

Pullman Sanya Yalong Bay Villas & Resort

Customer review rating (ALL Rating) 4.2/5 737 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in the center of Yalong Bay National Resort District

  • 115 villas with swimming pools blending Thai, Myanmar and Nanyang styles in tropical gardens

  • Well-nourished and authentic Hainan local flavors and Italian gourmet at Hotel Restaurants

  • Indulge yourself with "MyGlass", an exclusive value for money beverage experience

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club Accorhotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Sanya Yalong Bay Villas & Resort

Yalong Bay, Hainan
572000 SANYA
China

GPS:18.228368, 109.628733

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Pullman Sanya Yalong Bay Villas and Resort has 80 rooms from 42 m² to 86 m² in the main building and 115 villas varying from 150 to 660 m². Villas feature different Thai, Myanmar or Nanyang designs, with their own swimming pool and tropical garden.

Our guest reviews

Our guest reviews for
Pullman Sanya Yalong Bay Villas & Resort

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  737 reviews

TripAdvisor Rating  4.5/5  1,403 reviews

Certificate of excellence 2022

Run down

Customer review rating 2.0/5

Teo H. H. Families - Confirmed reviews ALL

Property is fairly old and needs urgent refurbishment!

Dear Mr. teo h., Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager Vivian

Good stay, need to enhance service quality.

Customer review rating 3.5/5

Ivy L. Families - Confirmed reviews ALL

At first I booked 3 stays in Nanyang Pool Villa through Ctrip. When arrived, I am happy to know it's been upgraded to Myanmar Pool House due to Ctrip policy. However, the Myanmar Pool House doesn't satisfy my son - the pool is not no-edge style, and the depth is not fit. Besides, although it's called "villa", I don't feel any privacy. I can hear neighbor's cough clearly. Therefore, when my son want to change to the Luxury Family Pool Room, I contacted Ctrip and made abother reservation. After that, my husband and I have been to the reception desk at least 3 times from night to the next morning, until the room change been confirmed. This is the most unsatified thing ever happened. Every time the reception seems have no idea about this request - this is the most uncomfortable part. Hope it could be improved in future.

尊敬的梁女士: 感谢惠赐有关下榻 Pullman Sanya Yalong Bay Villas & Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。一直以来,我们坚持不懈地提升服务质量,相信这个反馈将给我们所有的员工带来莫大的鼓舞。您反馈的早餐问题和前台交接问题我们会跟进提高。再次感谢您与我们分享您的体验,希望可以有更好的体验。 谨启 前厅部经理 Vivian

Terrible

Customer review rating 1.5/5

Daniel Couples - Confirmed reviews ALL

I booked the V. for 10 days which is one of the most expensive rooms to stay in and was very disappointed, the bathtub wasn’t working, the windows also not working, We had to change rooms twice…the staff can barely speak English, the food terrible as well and cocktail selection also limited… I can’t believe you can’t get a Baileys in the bar… we had to go everyday to have dinner to the Marriott, St Regis and the Ritz.. the hospitality also terrible we ordered room service and either they took 40-60 minutes to bring a bucket of ice or didn’t even showed up.. I would not stay here or recommend it to anybody… very disappointed

Outdated but partly good staff

Customer review rating 2.5/5

Ville L. Families - Confirmed reviews ALL

It looks like the former glory of Pullman Yalong Bay is long gone. Also there is some mile that some of the staff should go with their actions. 1. To start with, if I am paying for Majestic Villa (which I did), I should not be greeted with "we have upgraded you" -notification... 2. The villa we had was really outdated. When paying north of 400 usd/night one should expect at least warm water. So if the message that we gave after the first night didn't reach the management, I hope this does. Villa 7034 does not have proper water temperature ! In fact, if the hot water temperature is south of 40 C like it was, it may pose a health problem as the bacterial level is increasing on low temperatures. 3. When I am coming for a holiday and I have acquired a villa with a swimming pool, I would expect to have it in a swimmable condition. It looks that the water sanitation on that very villa was not in a proper level and it doesn't help much to get a pool boy to remove the trash collected only... you have to run the chlorine shots etc... 4. The breakfast was good but again outdated pads, broken tables and chairs, coffee machine that was not working and a staff who was not trained on fixing the easy things... c'mon, these things don't cost that much to get fixed but would make a big difference when working. 5. Buffet dinner was good and the self-service of wine excellent. 6. Room service app was working excellent, but not if you dont read chinese at all. Maybe a bit of a translation on critical items like phone number, room number buttons would make a difference. 7. Cleaning staff was excellent, fast and cheerful. All inquiries were attended promptly....good !

Overall an average stay

Customer review rating 3.0/5

Kevin Solo - Confirmed reviews ALL

Overall, the stay was average. The hotel facility seems a bit not up to date. The check in service was slow and they gave me a three beds room where I only had one person. The server at the hotel also don't seem to know about basic information (e.g. when is breakfast).

Average

Customer review rating 3.0/5

Arthur Couples - Confirmed reviews ALL

Breakfast is average, lower than pullman standard. Swimming pool is average. No welcome drink. ( Even with my accord card) No good traveling advise. ( Dont even explain how to go to the sea ) Room is clean and nice

well located and easy access to the beach

Customer review rating 3.0/5

H. Couples - Confirmed reviews ALL

Location is good. And the staff is very kind and helpful. The hotel itself is kind of old furnished. In several places, the roof is leaking due to the heavy rain. I even fell down due to very slippery floor connection between the Canteen and the reception hall.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas & Resort. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager Vivian Qi

PEACEFUL STAY. ROOMS COULD BE RENOVATED

Customer review rating 2.5/5

Manuel T. O. Friends - Confirmed reviews ALL

Thai Villa was beautiful and quiet. Exactly what i needed. On the contrary the hotel does not take care of the pool area or fences or wooden floor so it looks a bit old. The worst part of the holiday was a black snake in my room before bed which kept me awake all night! But that is the price for nature?

Great Escape

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Nice room, gym, and pool Very good breakfast and great dinner buffet Nice reception people, could speek better English Approach to the beach is short but no signs, beach service is prior for Marriott guests

Good stay

Customer review rating 5.0/5

Calvin L. Couples - Confirmed reviews ALL

The service and their professionality are beyond my expectation. I booked and stayed at their Nanyang Villa for 5 nights. It was a quiet and comfortable experience. They will clean up the room in just the way you want it. They will make the towel to look like different animals and leave a card every time and wish you a good stay. Conveient location where it's near to Yalong Bay Beach and the beaches owned by other hotels and free to enter and stay. It only takes about 3 mins walking to JW's private beach.

Good stay for families, but for couples or friends maybe not best option

Customer review rating 3.5/5

Donatas Friends - Confirmed reviews ALL

Yalong Bay is always good choice to stay but big minus, that Pullman Yalong Bay Villas dont have good beach area. Always need to go to different hotels for confortable chairs and towels. Only some staff speaks English so comunication is not the best. Otherwise good value for money, thanks for upgrade to villa. Overall good time even Pullman Sanya Bay is different experience in terms of service.

Dear Donatas D., Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Experience Director Ling

Ok value for price you pay

TripAdvisor rating 3.0/5

Tour829284 TripAdvisor review

Yalong Bay is always good choice to stay but big minus, that Pullman Yalong Bay Villas dont have good beach area. Always need to go to different hotels for confortable chairs and towels. Only some staff speaks English so comunication is not the best. Otherwise good value for money, thanks for upgrade to villa. Overall good time even Pullman Sanya Bay is different experience in terms of service.

Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Guest Experience Director Ling

All round great experience

Customer review rating 4.5/5

Feifei Families - Confirmed reviews ALL

Price much more reasonable than front line seaview hotels, but actually a few minutes away from the beach. Quiet overall, spacious room, great staff, nice and quiet pool. Will come back. The kids loved it. Pool access direct from the balcony is wonderful.

Dear Fei Fei D., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Director Ling

Good stay

Customer review rating 5.0/5

Connor Families - Confirmed reviews ALL

The guy server Linda provide an excellent service. We really enjoyed!!

Dear You Tong C., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Director Ling

Great stay and great service

Customer review rating 4.5/5

W. J. J. Families - Confirmed reviews ALL

Overall, it has been a pleasant stay, the service is great, and I truly love our villa with primate pool. Everyone we met is kind and ready to provide great service. Dinner in the cafe is great, with live band, which I missed for the whole year. The hotel is located close to a few shopping area as well, so it is very convenient if you like to walk around or need something.

Dear Jia J. W., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Director Ling

Good stay and better experience

Customer review rating 5.0/5

Alicia Z. Couples - Confirmed reviews ALL

Really nice move in experience, lovely greeting cards, and lovely suite, also staff support us find lost cloth.

Dear Le Z., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Director Ling

Very nice place

Customer review rating 5.0/5

Yinong Families - Confirmed reviews ALL

Enjoible experience with Pullman and spent a lot pleasure times.

Dear Qing T., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Director Ling

doesnt worth the money

Customer review rating 3.0/5

Rachel Families - Confirmed reviews ALL

The welcome service is bad, the valet is not professional. And there is no beach or any sea view in this hotel which this wasn’t clearly point out in the introduction of the hotel. The swimming pool in our villa is not clean, the facility inside the room is old. Overall, not a good stay.

尊敬的 Yi Qi W.: 十分感谢您花时间告诉我们有关您在 Pullman Sanya Yalong Bay Villas & Resort 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 宾客体验总监 Ling

Excellent facility and staff

TripAdvisor rating 5.0/5

ifti365 TripAdvisor review

I was skeptical about the resort reading the previous comments but I found it to be a pleasant surprise. The room were very clean, staff were polite and helpful, breakfast was good and the swimming pool was quite ok. Beach is around 15 mins walk from the resort. Only setback would be that the restaurants in the hotel can be improved as there are not a lot of options outside the hotel and the check-in is a bit slow. English is an issue but it's the same in most hotels and resorts in China so better to have an open mind about that.

Warmest greetings from Pullman Oceanview Sanya Bay and thank you very much for taking some of your time to share your recent experience with us here on TripAdvisor. We wish you come back soon!

Good Stay

Customer review rating 4.5/5

Am… Couples - Confirmed reviews ALL

I like that area in Sanya. The hotel is really close to the ocean. The staff is nice and helpful. I had a great time there. The only thing that is annoying is the slow Internet. Other than that, everything is great.

Dear Mr.Song, We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shirley Front office manager

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