Pullman Sanya Yalong Bay Villas & Resort Hotel

Customer review rating 4.4/5 3,761 reviews

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Pullman Sanya Yalong Bay Villas & Resort
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Hotel extras

  • Located in the center of Yalong Bay National Resort District

  • 115 villas with swimming pools blending Thai, Myanmar and Nanyang styles in tropical gardens

  • Well-nourished and authentic Hainan local flavors and Italian gourmet at Hotel Restaurants

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units (Nearby)
  • Dry cleaning / Ironing (Nearby)
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
  • Services for children
  • Golf
  • Bicycles rental
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machinePaying
Business services
  • 4 meeting room(s)

Hotel location

Pullman Sanya Yalong Bay Villas & Resort

Yalong Bay
Hainan
572000
sanya
china

Tel: +8689888555588

Fax: (+86)898/88585121

Check-in from 14h00

Check out up to 12h00

GPS :18.228368, 109.628733

Our accommodation(s)

Pullman Sanya Yalong Bay Villas and Resort has 80 rooms from 42 m² to 86 m² in the main building and 115 villas varying from 150 to 660 m². Villas feature different Thai, Myanmar or Nanyang designs, with their own swimming pool and tropical garden.

Deluxe Room with 1 King Bed, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Views: Lagoon view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Room with 2 Single Beds, Pool View

Accessible room
  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Views: Lagoon view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

DELUXE FAMILY ROOM, 1 King-size Bed, Pool Access

Accessible room
  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Pool Access Twin

Accessible room
  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Views: Pool side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

Le Chinois

Type of cuisine: International

Enjoy Cantonese, Thai and local cuisine in our Chinese restaurant in a relaxing environment.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Rive Gauche

Type of cuisine: International

Selection of Asian and Western cuisines in the all day dining restaurant, overlooking beautiful lagoon, and splendid buffet for breakfast and dinner

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOODLE HOUSE

Type of cuisine: Gourmet

Serving simple food, hand-made noodles, cold starters, renowned regionally by a very experienced noodle chef.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Soda Bar

Non contractual photo

A perfect place to taste various cocktail and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 380

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Pullman Sanya Yalong Bay Villas & Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,761 reviews

tripadvisor

TripAdvisor Rating 4.5/5

901 reviews

Very nice place

Customer review rating 4.4/5

Yinong Families - 14/10/2020 Confirmed reviews ALL

Enjoible experience with Pullman and spent a lot pleasure times.

Dear Qing T., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Director Ling

doesnt worth the money

Customer review rating 4.4/5

Rachel Families - 02/08/2020 Confirmed reviews ALL

The welcome service is bad, the valet is not professional. And there is no beach or any sea view in this hotel which this wasn’t clearly point out in the introduction of the hotel. The swimming pool in our villa is not clean, the facility inside the room is old. Overall, not a good stay.

尊敬的 Yi Qi W.: 十分感谢您花时间告诉我们有关您在 Pullman Sanya Yalong Bay Villas & Resort 的体验。很遗憾未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启 宾客体验总监 Ling

Excellent facility and staff

TripAdvisor rating 4.5/5

ifti365 20/07/2020 TripAdvisor review

I was skeptical about the resort reading the previous comments but I found it to be a pleasant surprise. The room were very clean, staff were polite and helpful, breakfast was good and the swimming pool was quite ok. Beach is around 15 mins walk from the resort. Only setback would be that the restaurants in the hotel can be improved as there are not a lot of options outside the hotel and the check-in is a bit slow. English is an issue but it's the same in most hotels and resorts in China so better to have an open mind about that.

Warmest greetings from Pullman Oceanview Sanya Bay and thank you very much for taking some of your time to share your recent experience with us here on TripAdvisor. We wish you come back soon!

Good Stay

Customer review rating 4.4/5

Am… Couples - 16/07/2020 Confirmed reviews ALL

I like that area in Sanya. The hotel is really close to the ocean. The staff is nice and helpful. I had a great time there. The only thing that is annoying is the slow Internet. Other than that, everything is great.

Dear Mr.Song, We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shirley Front office manager

Shortage of staff, but overall enjoyed!

Customer review rating 4.4/5

Anonymous Families - 16/07/2020 Confirmed reviews ALL

Massive guests in the hotel, need more staff

Dear Mr.L., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shirley Li Front Office Manager

Enjoyable with villa and pool, but requires renovations

Customer review rating 4.4/5

Joerg Families - 30/06/2020 Confirmed reviews ALL

We had villa with own pool. It was clean and staff were friendly and helpful 9 points for this (not 10 as English is on low level). However the hotel needs renovation. Paint is going away, woods are broken, tiles in pool missing, major pool slides are out of service, and so on The breakfast buffet is ok for 2 daya, but than is going boring as no changes, and low taste of foods. Juices are not really good, for salt and pepper you have always to search, and omelet is no varieties, and so on. Dinner buffet is price wise ok, but taste is average. Not even I treated to go there twice.... Public bathrooms are missing changing table for babies.

Good front desk service(Gary

Customer review rating 4.4/5

Т. Couples - 24/06/2020 Confirmed reviews ALL

so I have to say the front dest boy.his name gary I asked for my room to be king room and He satisfied me He is very handsome and what makes me think of him better is that he speaks Russian.his Russian is very good and helps us solve many problems This makes me evaluate the hotel better thank u very much Gary boy

Dear Mrs.Duan, We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shirley Li Front office manager

amazing environment

Customer review rating 4.4/5

Anonymous Families - 12/03/2020 Confirmed reviews ALL

my children and my wife are love here all

尊敬的李先生: 感谢惠赐有关下榻三亚亚龙湾铂尔曼别墅度假酒店的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。在您入住期间遇到了酒店整体网络端口维护的问题,向您说一声抱歉,目前此问题已经得到解决并恢复正常使用。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Shirley L. 前厅部副经理

Extremely helpful staff, good variety of breakfast food, very clean and tidy room and well serviced.

Customer review rating 4.4/5

Andrew &. L. F. Couples - 31/10/2019 Confirmed reviews ALL

We have used several different Pullman hotels over the years and although this hotel is starting to look a bit dated the staff are very pleasant and helpful. The room service was excellent and the maids were very efficient. We stayed for 5 nights and breakfast was a pleasure, good quality and choice varied from day to day. The location is good for access to the beach and for local transport taxis and bus. Taxi always available either on site or just outside on the road. Alternative restaurants are nearby for those who want to vary their choice. All in all we enjoyed our stay and would certainly return in the future.

Dear Andrew David F., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. I was very pleased to read that you appreciated the friendliness and assistance of our staff and enjoyed your visit in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Thank you again for sharing your experience, It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to the Pullman Sanya Yalong Bay Villas & Resort. Sincerely, Ann Huang Director of Guest Experience

disappointed

Customer review rating 4.4/5

Chris Couples - 21/10/2019 Confirmed reviews ALL

swimming pool villa standard was old and lack of maintenance. some underwater lighting was not working, Jacuzzi bath tub not working and drain defect, shower drain fall direction wrong, water tap dropped itself causing water to stop , TV box not working, wifi required cell phone number to receive code is not necessary, no cutlery in room, clear glass between shower and toilet cubicle is uncomfortable, pool access door to shower should not be permanently fixed. No cushion on the garden pergola. timber folding door of living room stuck. Ants and gecko were found inside room. Public swimming pool not fully open. Gym was small and with inadequate training equipment, only one tread mill! couples cannot run together! No private beach and buggy access anymore!

Dear chris, Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We sincerely hope that this experience will not impair your confidence in the Accor hotel network. Please feel free to contact me directly should you plan to visit Sanya in the near future.I would like to personally arrange your stay with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ann Huang Director of Guest Experience

A very good feeling @ this hotel made our Sanya trip S. fantastic!

Customer review rating 4.4/5

Mr. A. S. Couples - 19/10/2019 Confirmed reviews ALL

Good service @ reception; Good hotel facilities esp. individual swimming pool; unforgettable style of bed-making; good sceneries inside the hotel areas, etc... Impressive persons: Ms. Ann Huang from exe. office, an impressive lady who treated us as her friends... and shared sightseeing ideas... Mr. Shi-bao Lee, who helped sightseeing arrangements, as well as shuttle services. And, one of cleaning ladies, who helped check and open room-door when we had left key-card in the restaurant. ......etc...

Dear Mr.Andrew S., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team.Your kind words have been passed on to our team and in particular Mr Shi-bao Lee who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work.” I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann Huang Director Of Guest Experience

A great place for a beach holiday

Customer review rating 4.4/5

Alex Friends - 19/10/2019 Confirmed reviews ALL

I liked this hotel very much. Room was upgraded to a villa and late check out was guaranteed. The hotel itself is still in a good condition, being the first Pullman resort hotel in China. Breakfast was a delight.

Dear Alex, We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann Huang Director Of Guest Experience

Relaxing and quiet

Customer review rating 4.4/5

Liam Families - 18/10/2019 Confirmed reviews ALL

The breakfast was plentiful and staff couldn't do enough to help. Although English wasn't widely spoken it was easy to be understood with technology. Great staff!

Dear Liam M., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann Huang Director Of Guest Experience

room is clean and tidy

Customer review rating 4.4/5

Ying Friends - 16/09/2019 Confirmed reviews ALL

services are pretty good. facilities in room such as wall lamp look like disrepair and old. overall, it is a nice experience.

Dear YING, We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann Huang Director of Guest Experience

Good experience in Sanya

Customer review rating 4.4/5

J. X. Couples - 14/08/2019 Confirmed reviews ALL

-Its amazing to have a small swimming pool, room is big, environment is very good, good staff and good daily management. -The facility inside room is a little bit old, the restaurant closed too early, food and dish could be better. Gym is too small.

Dear J. X., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann Huang Director of Guest Experience

Fantastic stay with al the service you wish

TripAdvisor rating 4.5/5

655claudiav Family - 05/08/2019 TripAdvisor review

We had a great stay at Pullman Sanya Yalong Bay Villas & Resort, in the villa with private pool and two bedrooms. Loved our own swimmingpool, but also the pool at the resort. The breakfast buffet was fantastic, so much choice we could eat every day different. The people were verye friendly and the servive level was very high.

Out Dated

TripAdvisor rating 4.5/5

James K Couples - 13/07/2019 TripAdvisor review

I stayed at two Sanya Pullman Resorts while I was in Sanya this July. The first one was the Pullman Oceanview Sanya Bay Resort & Spa. Overall, we really enjoyed the stay and the view was incredible. We wanted to change things up so we booked this resort the Pullman Sanya Yalong Bay Villas & Resort for two night and upon entering the room wished we had stayed at the other hotel. Before stayed here, I read many reviews some dating back as far as 2017 and thought that they would have updated the rooms by now. However, this was not the case. We stayed in a private villa (it was not that expensive) but there was not as much privacy as we would have liked. There is a fence by the private pool that people walking by can look in. While the fence does not face the road if a person wanted to see someone and take pictures they could have. Also, in the front of the villa the entrance gate / wall has two see through eyes in them that are rather large hence allowing people walking by on the road to see someone swimming in the pool. When I read "private pool" I expect privacy which I was not afforded as much as I would like. Now let's move inside. The rooms were fair. That is they had been nice at one time. Although they were still mostly nice, they were old and had an over all dirty look about them from age just as in some of the reviews from 2017 and before. The floor in the bathroom had mold on it. We had to use the kettle (thankfully they had one) to boil hot water to pour all over the floor to get the dirt off of it. The outdoor shower from the pool could not be accessed as it was closed and there were holes in the glue they had put up to seal the door which allowed a nice friendly baby lizard to come inside (and mosquitos). The pool had a lot of leaves in it even when we open the door the first day which makes me ask do they clean them often? The fence was worn out and sagging and the ladder going to the shower (which does not open) is broken, too. The fan in the outside living room did not work and there spider webs everywhere on it anyway. The few redeeming qualities were the location and the breakfast (except the heat). Others have stated it is too far from the ocean which is not an issue with me as I love to walk. Anyone with internet access can look on a map to see how far they would have to walk. The walk to the ocean is only about 10 minutes and it is a pleasant walk. I did not see any hotels with ocean access however nearby.

Really enjoyed the whole decoration of the hotel.

Customer review rating 4.4/5

Anna Z. Families - 07/07/2019 Confirmed reviews ALL

Excellent hotel service. Keep up with the good work!

Dear Anna Z., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann Huang Director of Guest Experience

Great

Customer review rating 4.4/5

Tj Couples - 30/06/2019 Confirmed reviews ALL

Little far to the bay.the serves was good.dinner&breakfast is delicious

尊敬的 Jun T.: 感谢惠赐有关下榻 Pullman Sanya Yalong Bay Villas & Resort 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Ann Huang Director of Guest Experience

It had everything I dreamed for for a winter break

Customer review rating 4.4/5

Peter C. Solo - 10/03/2019 Confirmed reviews ALL

Tony at the Front desk welcomed me and set the tone for the stay. Made me feel at home and he was very personable and attentive with excellent English. Great follow up as well. The other staff were also great and always made sure that I was being served promptly. I love the room I had with the private swimming pool. My dream hotel room. Will never stay anywhere else in Sanya.

Dear Peter C., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ann Huang Director of Guest Experience

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