Pullman Sanya Yalong Bay Villas & Resort

Good staffs, beautiful design of villa, timeworn furnitures, poor breakfasts.

We specifically booked this hotel looking for a total relaxing and private stay and it did meet our expectations! The staff was friendly and the manager Edward quite attentive making sure we had all we needed. The environment and design are just perfect for a short escape to disconnect from the outside. If we were to make a suggestion it would be for the dinner buffet, skewers were a bit overcooked. We loved our stay and would highly recommend it to friends.

The villa room smells strange. Buildings and facilities are poorly maintained and they look like more than 30 years old. Service team is not well trained and does not have sufficient knowledge. Concierge guys took me more than 30 mins in order to figure out how to send packages out through Shunfeng carrier.

We are not satisfied with this stay, as this hotel is not really a resort, considering that there is super limited amount of sun loungers at the pool, and hotel does not really have own area at the beach also. Shuttle to beach seems somehow operating, but we do not find any information on it, so have to walk ourselves. Breakfast is mostly focused on Chinese cuisine, not so many western options available. Rooms are quite outdated and need renovation. From good side - quite nice evening buffet available.

Although the hotel was understaffed due to massive covid surge, everything was well organized. We never felt anything major missing, and even if we needed something, the receptionists were at our disposal. Most of the staff doesn't speak English, so if you don't speak Chinese, keep your mobile translator app with you. Even with the language barrier, the staff was kind and helpful.