Pullman Sanya Yalong Bay Villas & Resort

Customer review rating (ALL Rating) 4.2/5 291 reviews

Yalong Bay, Hainan, 572000 SANYA, China

Hotel extras

  • Located in the center of Yalong Bay National Resort District

  • 115 villas with swimming pools blending Thai, Myanmar and Nanyang styles in tropical gardens

  • Well-nourished and authentic Hainan local flavors and Italian gourmet at Hotel Restaurants

  • Indulge yourself with "MyGlass", an exclusive value for money beverage experience

  • Treat the kids to all-inclusive meals and activities with MyKids by Le Club Accorhotels

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Pullman Sanya Yalong Bay Villas and Resort has 80 rooms from 42 m² to 86 m² in the main building and 115 villas varying from 150 to 660 m². Villas feature different Thai, Myanmar or Nanyang designs, with their own swimming pool and tropical garden.

Hotel location

Pullman Sanya Yalong Bay Villas & Resort

Yalong Bay, Hainan
572000 SANYA
China

GPS:18.228368, 109.628733

Telephone
Fax +86 898 8858 5121

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  291 reviews

TripAdvisor Rating  4.5/5  1,404 reviews

A bit below expectations

Customer review rating 3.5/5

Leon Couples - Confirmed reviews ALL

Good staffs, beautiful design of villa, timeworn furnitures, poor breakfasts.

Dear Shi G., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great relaxing stay

Customer review rating 4.5/5

Clara Couples - Confirmed reviews ALL

We specifically booked this hotel looking for a total relaxing and private stay and it did meet our expectations! The staff was friendly and the manager Edward quite attentive making sure we had all we needed. The environment and design are just perfect for a short escape to disconnect from the outside. If we were to make a suggestion it would be for the dinner buffet, skewers were a bit overcooked. We loved our stay and would highly recommend it to friends.

Dear Clara Q., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor service and old facility

Customer review rating 1.5/5

Pengcheng Y. Friends - Confirmed reviews ALL

The villa room smells strange. Buildings and facilities are poorly maintained and they look like more than 30 years old. Service team is not well trained and does not have sufficient knowledge. Concierge guys took me more than 30 mins in order to figure out how to send packages out through Shunfeng carrier.

Dear Pengcheng Y., Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Outdated hotel. far from beach

Customer review rating 1.5/5

A. Families - Confirmed reviews ALL

We are not satisfied with this stay, as this hotel is not really a resort, considering that there is super limited amount of sun loungers at the pool, and hotel does not really have own area at the beach also. Shuttle to beach seems somehow operating, but we do not find any information on it, so have to walk ourselves. Breakfast is mostly focused on Chinese cuisine, not so many western options available. Rooms are quite outdated and need renovation. From good side - quite nice evening buffet available.

Dear Efremov A., Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas & Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 5.0/5

Aleksandra Couples - Confirmed reviews ALL

Although the hotel was understaffed due to massive covid surge, everything was well organized. We never felt anything major missing, and even if we needed something, the receptionists were at our disposal. Most of the staff doesn't speak English, so if you don't speak Chinese, keep your mobile translator app with you. Even with the language barrier, the staff was kind and helpful.

Dear Aleksandra V., We very much appreciate your comments regarding your stay at the Pullman Sanya Yalong Bay Villas & Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,332 reviews 8.3/10 Location
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  • 4,442 reviews 8.7/10 Service
  • 22 reviews 3.3/10 WiFi
  • 2,069 reviews 6.1/10 Vibe
  • 1,289 reviews 8.3/10 Pool
  • 1,221 reviews 5.2/10 Amenities
  • 861 reviews 7.3/10 Cleanliness

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