Raffles Hainan Clear Water Bay 5 stars

Customer review rating (ALL Rating) 4.9/5 1,162 reviews

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Description

Hotel extras

  • Prime location on the beach, directly adjacent to Clearwater Bay Golf Club

  • Raffles' renowned 24-hour personal butler service

  • Spacious contemporary rooms and villas with balconies and sea or garden views

  • A host of treatments at Raffles Spa to sooth and rejuvenate

Our accommodation(s)

Hotel location

Raffles Hainan Clear Water Bay

Clearwater Bay Avenue, Yingzhou Town, Lingshui County
572427 HAINAN
China

GPS:18.397159, 109.864533

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  1,162 reviews

TripAdvisor Rating  5.0/5  4,235 reviews

Nice service

Customer review rating 4.0/5

C. Z. Couples - Confirmed reviews ALL

Overall, the experience of this stay is ok. But the hotel now are processing renovation and many facilties are not open. And some of disposable items are not provided proactively, like comb.

感谢您选择南海上的奢隐绿洲-清水湾莱佛士作为您的海岛旅行目的地,感谢您对酒店的支持和对员工的认可,您的反馈对我们非常重要,我们真诚地希望您的下一次光临更加愉快。祝福您在2024年身体健康,万事如意。首席管家-Tommy 温垒

A memorable trip

Customer review rating 5.0/5

Z. Couples - Confirmed reviews ALL

Nice hotel and nice staff especially Evonne Z.. I was highly appreciated for her hard work and quick response for my request.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Raffles Hainan Clear Water Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office Manager Rita Zhao

Wonderful travel memories

Customer review rating 5.0/5

Xiuling L. Families - Confirmed reviews ALL

For this family trip, we chose Raffles Hotel, the wonderful night ceremony, the delicate texture of the beach, rich and delicious breakfast, taking pictures at the same location of the movie “Lost In the Stars” by the beauty movie star Zhu Yilong, are all the wonderful memories of this trip, thanks to the hotel housekeeper Chloe's thoughtful service, and we look forward to choosing the Raffles Hotel again for our next trip.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Raffles Hainan Clear Water Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager Rita Zhao

Good Stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Good Stay but slow checkout process

感谢您选择南海上的奢隐绿洲-清水湾莱佛士作为您的海島旅行目的地,感谢您对酒店的支持和对员工的认可,您的意见和反馈对我们来说非常重要,我们真诚地希望您的下一次光临会像前一次一样愉快。 祝福您在2024年身体健康,万事如意。 首席管家 温垒

Good sta and warm service!!!

Customer review rating 5.0/5

Yu X. Families - Confirmed reviews ALL

I had a wonderful experience at the hotel. Before my stay, Vanessa reached out via WeChat to share useful information. On the first night of my stay (September 18), a terrible incident occurred when my mother-in-law fainted due to low blood pressure. I quickly called for help and informed Vanessa. The duty manager and concierge, 小吕, arrived promptly with a wheelchair to assist us in getting her to the ambulance. After her check-up at the hospital, they arranged a ride back to the hotel and even provided free congee. Despite the typhoon that night with strong winds and heavy rain, the hotel staff was incredibly caring and attentive!

We very much appreciate your comments regarding your stay at the Raffles Hainan Clear Water Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Chief Butler -Tommy

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Other web-users rate our hotel

  • 1,351 reviews 8.5/10 Location
  • 4,571 reviews 9.1/10 Room
  • 7,580 reviews 9.2/10 Service
  • 13 reviews 5.8/10 WiFi
  • 3,193 reviews 9.1/10 Vibe
  • 2,427 reviews 9.2/10 Beach
  • 1,817 reviews 9/10 Comfort
  • 1,219 reviews 8.5/10 Breakfast

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