Raffles Hainan Clear Water Bay 5 stars

Customer review rating (ALL Rating) 4.9/5 1,379 reviews

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Raffles Hainan Clear Water Bay - Image 1
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Clearwater Bay Avenue, Yingzhou Town, Lingshui County, 572427 HAINAN, China

Description

Hotel extras

  • Prime location on the beach, directly adjacent to Clearwater Bay Golf Club

  • Raffles' renowned 24-hour personal butler service

  • Spacious contemporary rooms and villas with balconies and sea or garden views

  • A host of treatments at Raffles Spa to sooth and rejuvenate

Our accommodation(s)

Hotel location

Raffles Hainan Clear Water Bay

Clearwater Bay Avenue, Yingzhou Town, Lingshui County
572427 HAINAN
China

GPS:18.397159, 109.864533

Telephone
Fax +86 898 8338 9966

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  1,379 reviews

TripAdvisor Rating  4.9/5  5,371 reviews

Customer review rating 5.0/5

Fan L. Families - Confirmed reviews ALL

The hotel is beautiful, and the heated pool allows for swimming even in winter. Ms. Holly at the front desk provided excellent service.

Dear Guest, Thank you for your kind words regarding your stay at Raffles Hainan Clear Water Bay. We are delighted to hear that you enjoyed our beautiful location and comfortable accommodations, as well as the excellent service provided by Ms. Holly at the front desk. 感谢您分享在清水湾莱佛士酒店的入住体验，同时也感谢您对我们的认可。 酒店坐落于世界三个“会唱歌”的沙滩清水湾，邀请您开启奢隐绿洲度假新方式！期待您及家人朋友再回“莱”。 Front Office Manager 温垒

Customer review rating 3.5/5

Simon H. Couples - Confirmed reviews ALL

Whilst the property is magnificent, the rooms are clean, and the air conditioning is good the overall service leaves much to be desired. Specifically, communication regarding events, beach dinners, when the lobby pianist will play etc is non-existent. This may well be because very few of the staff have a good understanding of spoken English. The only advertised event, a Christmas 'Feast on the Lawn', didn't happen ..... and we didn't find out until the time - even though we had booked to go. There is no ice machine available to guests, and attempting to have ice delivered to your room results in disappointment every time. There are no English TV channels available in the rooms. Getting 'chilled' beer or white wine seems to be an issue in both the restaurants and the pool bar. You will wait for half an hour at times. Clearly warm lager and wine is preferred by some. The afternoon tea offering does not change from day to day. It really should. On a more postive note, the pool is great, Frank in the Lobby Bar was fantastic and the bed in our suite was super comfortable. I recommend that Management go and experience Raffles in Singapore - they will then clearly see what they are missing in Lingshui.

Dear Simon H., Thank you for taking the time to share your thoughts regarding your recent stay at Raffles Hainan Clear Water Bay. We are pleased to hear that you found our property magnificent, appreciated the cleanliness of your room, and enjoyed the comfort of your suite and our pool facilities. However, we sincerely apologize for the shortcomings you experienced during your visit, particularly regarding communication and service. We understand how important it is for our guests to be informed about events and offerings, and your feedback regarding the Christmas event and staff communication is valuable to us. We will take this into consideration as we continuously strive to enhance our guest experience. Regarding the availability of ice and English TV channels, we recognize these amenities are essential for our international guests, and we will review our current provisions. Furthermore, we appreciate your comments on our food and beverage service, and we will discuss this with our team to ensure better efficiency. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. 前厅部经理-Tommy 温垒 Front Office Manager - Tommy Wenlei

Customer review rating 0.5/5

Zhen Q. H. Families - Confirmed reviews ALL

First issue is regarding to late room availability upon check in. 2 out of 3 rooms were not ready till 6pm upon check in, even after communicating our arrival time of 2pm the day prior. The more serious issue is regarding safety. Found huge amount of glass debris, both big pieces and fine particles in the fruit plate. All well hidden under the fruits. My 3 year old played with and consumed the fruits throughout the stay until we discovered the the glass debris. She could have got badly cut, or even worse ingested glass debris. This is totally unacceptable for any hotel, not even a 5 star resort like Raffles. The more appalling part is the hotel's follow up communication. Very lacklustre. Promised follow up in a day but never heard back until I call back 3 days later. Showed little remorse and offered laughable compensation (first offered a soft toy, then offered a room voucher expiring in 8 months after I pushed back multiple times). I urge everyone be aware and stay clear of this hotel. They don't care about your safety or your satisfaction.

Dear Zhen Q. H., Thank you for taking the time to share your concerns regarding your recent experience at Raffles Hainan Clear Water Bay. I would like to express my sincere apologies for the inconveniences you encountered during your stay. I regret to hear about the delays in room availability at check-in. We strive to ensure that all accommodations are ready for our guests at the specified time, and it is unfortunate that we fell short in this instance. Additionally, I am deeply concerned about the safety issue you described regarding the glass debris found in the fruit plate. Please be assured that guest safety is of paramount importance to us, and we will certainly review our food safety protocols to prevent such incidents from occurring in the future. I appreciate your feedback regarding our follow-up communication and the compensation offered. Your comments will be taken into consideration as we work to improve our services and guest interactions. Thank you once again for your valuable feedback. Front Office Manager - Tommy 温垒

Customer review rating 5.0/5

Shi Y. L. Couples - Confirmed reviews ALL

The hotel facilities are very good and the vacation atmosphere is strong. The beach can be said to be the softest sand in Hainan, and the hygiene is unquestionable. Both the public area and the room are spotless. I really want to thank every staff member responsible for cleaning.In addition, our butler, Andy, led us to check in, introduced the hotel area and activities, helped us book intangible cultural heritage paint fans, dinner, and spa, and took the initiative to order drinking water, coffee, and soft drinks in the room. On the last day, we had a small need. Butler Andy also helped coordinate and achieve a perfect ending for our trip. Thank you to Andy for his dedicated service.The Raffles Hotel gave us a relaxing and enjoyable vacation, and we will "revisit" again~

Dear Shi Y. L., Thank you for sharing your wonderful experience at Raffles Hainan Clear Water Bay. We are delighted to hear that you enjoyed our facilities and the vacation atmosphere we strive to create. It is also gratifying to know that you appreciated the cleanliness of both your room and the public areas, as we take great pride in maintaining high hygiene standards. Your kind words about our butler, Andy, have been noted with great appreciation. Our team is dedicated to providing personalized and attentive service, and it is rewarding to know that Andy's efforts contributed to making your stay memorable. We look forward to welcoming you back for another relaxing and enjoyable vacation in the near future. 感谢您分享在清水湾莱佛士酒店的入住体验，同时也感谢您对我们的认可。 酒店坐落于世界三个“会唱歌”的沙滩清水湾，邀请您开启奢隐绿洲度假新方式！期待您及家人朋友再回“莱”。 Front Office Manager 温垒

Thank-You Letter for Lila

TripAdvisor rating 5.0/5

Ma w TripAdvisor review

I am writing to express my sincere gratitude and praise for your exceptional front desk staff member, Lila ,Xiuyu Pan .During my recent stay at your hotel (from 2025/11/1to 11/3), Lila’s professionalism, warmth, and attentiveness turned my trip into a truly memorable experience.

Dear Guests, We are delighted that your stay at our hotel has been enjoyable. Your feedback is incredibly important to us, as it inspires our commitment to excellence. Thank you for your support and for sharing your experience. We look forward to welcoming you back soon.

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Other web-users rate our hotel

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