Raffles Hainan Clear Water Bay 5 stars

Customer review rating (ALL Rating) 4.9/5 1,123 reviews

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Description

Hotel extras

  • Prime location on the beach, directly adjacent to Clearwater Bay Golf Club

  • Raffles' renowned 24-hour personal butler service

  • Spacious contemporary rooms and villas with balconies and sea or garden views

  • A host of treatments at Raffles Spa to sooth and rejuvenate

Our accommodation(s)

Hotel location

Raffles Hainan Clear Water Bay

Clearwater Bay Avenue, Yingzhou Town, Lingshui County
572427 HAINAN
China

GPS:18.397159, 109.864533

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  1,123 reviews

TripAdvisor Rating  4.9/5  4,447 reviews

nothing but perfect

TripAdvisor rating 5.0/5

NickeyH10 TripAdvisor review

fantastic place to stay, the host Casey take cares of everything. food was perfect, you can find all the meals in hotel rooms without going out. the stay was quite short for me, but can't wait to come again with the perfect view, service and room

Dear guests, We are very glad that our hotel can bring you a good time. Your comments are the affirmation and encouragement for us. The pace of progress will never stop, for your trust, we will be more persistent! Thank you again for your support and sharing, and look forward to hearing from you again.

Beach is UNSAFE and hotel irresponsible

TripAdvisor rating 1.0/5

shyfalcon TripAdvisor review

The beach was NOT safe! My wife's foot was pierced very deep by whopping 2 vertical skewer sticks when walking on the beach of Raffles during one of their outdoor buffet. We had to go to the emergency room on the New Year's eve, and whole trip ruined as she could not walk for the next few days at all. The hotel refuses to reimburse anything to us unless we take down our negative reviews and taunted us to sue them. Terrible customer service.

Dear guests, Sincere greetings from Raffles Hainan Clear Water Bay! We regret that you did not have a satisfactory experience during your stay. Hotel management team attach great importance to this issue, and is following for understanding and improvement. Once again, we feel very sad that inconvenience caused you, we will immediately review that to make sure such issues do not happen again.

Great experience overall

Customer review rating 5.0/5

Koh H. C. Solo - Confirmed reviews ALL

There is nothing to not like about hotel, vastness takes abit of walking around although staff is always ready to reach out to a lost guest, like myself when the spa staff came to my help.

Good stay

Customer review rating 4.5/5

Peiyao M. Families - Confirmed reviews ALL

Feel very welcome, warm as staying at home. Want to come again. But the decoration and facility is relatively old. Staff very kind, esp. Logan Huang, very supportive and responded very promptly

Dear Ms. M., We very much appreciate your comments regarding your stay at the Raffles Hainan Clear Water Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chief Butler -Tommy WEN

Fantastic Stay

Customer review rating 5.0/5

L. H. Families - Confirmed reviews ALL

We're very impressed by the hotel service. The room and food is also good. Thhe beach is extrememly cozy. Would recommend to our friends.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Raffles Hainan Clear Water Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,440 reviews 8.8/10 Location
  • 4,896 reviews 9.2/10 Room
  • 7,901 reviews 9.3/10 Service
  • 12 reviews 5.7/10 WiFi
  • 3,334 reviews 9.2/10 Vibe
  • 2,434 reviews 9.4/10 Beach
  • 1,958 reviews 9.1/10 Comfort
  • 1,275 reviews 8.5/10 Breakfast

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