Raffles Hainan Clear Water Bay 5 stars

Customer review rating (ALL Rating) 4.9/5 1,541 reviews

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Raffles Hainan Clear Water Bay - Image 1
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Clearwater Bay Avenue, Yingzhou Town, Lingshui County, 572427 HAINAN, China

Description

Hotel extras

  • Prime location on the beach, directly adjacent to Clearwater Bay Golf Club

  • Raffles' renowned 24-hour personal butler service

  • Spacious contemporary rooms and villas with balconies and sea or garden views

  • A host of treatments at Raffles Spa to sooth and rejuvenate

Our accommodation(s)

Hotel location

Raffles Hainan Clear Water Bay

Clearwater Bay Avenue, Yingzhou Town, Lingshui County
572427 HAINAN
China

GPS:18.397159, 109.864533

Telephone
Fax +86 898 8338 9966

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  1,541 reviews

Customer review rating 5.0/5

Quan X. Solo - Confirmed reviews ALL

Superb experience, excellent accommodation

尊敬的宾客， 非常感谢您对我们酒店的高度评价。我们很高兴您在清水湾莱佛士酒店的体验超出了您的预期，且对住宿条件感到满意。您的认可是我们不断努力的动力。 感谢您分享在清水湾莱佛士酒店的入住体验，同时也感谢您对我们的认可。 酒店坐落于世界三个“会唱歌”的沙滩清水湾，邀请您开启奢隐绿洲度假新方式！期待您及家人朋友再回“莱”。 前厅部经理 温垒

Customer review rating 4.0/5

Ka K. K. Friends - Confirmed reviews ALL

Lovely experience, my butler Chloe is a lovely person that taking care of me and my friend a lot.

Dear Guest, Thank you for your kind feedback regarding your stay. We are delighted to hear that you had a comfortable experience and that Chloe provided exceptional service. Your appreciation for her efforts is greatly valued. 感谢您分享在清水湾莱佛士酒店的入住体验，同时也感谢您对我们的认可。 酒店坐落于世界三个“会唱歌”的沙滩清水湾，邀请您开启奢隐绿洲度假新方式！期待您及家人朋友再回“莱”。 前厅部经理 温垒

Customer review rating 4.5/5

Ruopeng Z. Couples - Confirmed reviews ALL

The staff is very welcoming and helpful and we enjoyed our stay very much.

尊敬的客人， 感谢您对我们酒店的美丽环境和建筑给予高度评价。同时，我们也很高兴得知您对员工的热情服务感到满意。期待您再次光临，我们将继续为您提供卓越的服务体验。 感谢您分享在清水湾莱佛士酒店的入住体验，同时也感谢您对我们的认可。 酒店坐落于世界三个“会唱歌”的沙滩清水湾，邀请您开启奢隐绿洲度假新方式！期待您及家人朋友再回“莱”。 前厅部经理 温垒

Customer review rating 5.0/5

Fan L. Families - Confirmed reviews ALL

The hotel is beautiful, and the heated pool allows for swimming even in winter. Ms. Holly at the front desk provided excellent service.

Dear Guest, Thank you for your kind words regarding your stay at Raffles Hainan Clear Water Bay. We are delighted to hear that you enjoyed our beautiful location and comfortable accommodations, as well as the excellent service provided by Ms. Holly at the front desk. 感谢您分享在清水湾莱佛士酒店的入住体验，同时也感谢您对我们的认可。 酒店坐落于世界三个“会唱歌”的沙滩清水湾，邀请您开启奢隐绿洲度假新方式！期待您及家人朋友再回“莱”。 Front Office Manager 温垒

Customer review rating 3.5/5

Simon H. Couples - Confirmed reviews ALL

Whilst the property is magnificent, the rooms are clean, and the air conditioning is good the overall service leaves much to be desired. Specifically, communication regarding events, beach dinners, when the lobby pianist will play etc is non-existent. This may well be because very few of the staff have a good understanding of spoken English. The only advertised event, a Christmas 'Feast on the Lawn', didn't happen ..... and we didn't find out until the time - even though we had booked to go. There is no ice machine available to guests, and attempting to have ice delivered to your room results in disappointment every time. There are no English TV channels available in the rooms. Getting 'chilled' beer or white wine seems to be an issue in both the restaurants and the pool bar. You will wait for half an hour at times. Clearly warm lager and wine is preferred by some. The afternoon tea offering does not change from day to day. It really should. On a more postive note, the pool is great, Frank in the Lobby Bar was fantastic and the bed in our suite was super comfortable. I recommend that Management go and experience Raffles in Singapore - they will then clearly see what they are missing in Lingshui.

Dear Simon H., Thank you for taking the time to share your thoughts regarding your recent stay at Raffles Hainan Clear Water Bay. We are pleased to hear that you found our property magnificent, appreciated the cleanliness of your room, and enjoyed the comfort of your suite and our pool facilities. However, we sincerely apologize for the shortcomings you experienced during your visit, particularly regarding communication and service. We understand how important it is for our guests to be informed about events and offerings, and your feedback regarding the Christmas event and staff communication is valuable to us. We will take this into consideration as we continuously strive to enhance our guest experience. Regarding the availability of ice and English TV channels, we recognize these amenities are essential for our international guests, and we will review our current provisions. Furthermore, we appreciate your comments on our food and beverage service, and we will discuss this with our team to ensure better efficiency. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. 前厅部经理-Tommy 温垒 Front Office Manager - Tommy Wenlei

Other web-users rate our hotel

  • 1,333 reviews 8.9/10 Location
  • 4,330 reviews 9.2/10 Room
  • 6,847 reviews 9.4/10 Service
  • 18 reviews 6.8/10 WiFi
  • 2,940 reviews 9.2/10 Vibe
  • 1,907 reviews 9.3/10 Beach
  • 1,258 reviews 9/10 Breakfast
  • 888 reviews 8.7/10 Cleanliness

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