Dear Khun Woothisarn Thank you very much for taking the time to share your feedback following your recent stay with us at Novotel Chiangmai Nimman Journeyhub. As a valued ALL – Accor Live Limitless Gold member, your continued loyalty means a great deal to us. We are delighted to hear that you enjoyed our prime location, attentive service, and that the late check-out arrangement added convenience to your trip. We have also noted your rating regarding the Wi-Fi experience and are continuously working to improve our connection for our guests. Thank you once again for your review, and we look forward to welcoming you back on your next visit to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Chalita, Warm greetings from Novotel Chiang Mai Nimman Journeyhub! Thank you for sharing your feedback and for your kind words about our service and location. We are delighted that you enjoyed the convenience of exploring Nimman Road and its many dining and shopping options within walking distance. We also appreciate your suggestion regarding ease of access, as well as your feedback on our breakfast selection and Wi-Fi. Your comments are valuable to us as we continuously strive to improve our guests’ experience. Thank you for your continued support as an ALL Accor Platinum member. We look forward to welcoming you back for another enjoyable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Noel, Thank you for taking the time to provide such constructive feedback regarding your recent stay with us at the Novotel Chiang Mai Nimman Journeyhub. At the onset, my sincere apologies that the Wi-Fi speed did not meet your expectations. Rest assured this is clearly not the experience we want for our guests, nor the standard we strive for and work hard towards. I certainly have noted your feedback regarding the connection, and I am personally following up with our IT team to review it. Furthermore, I was delighted to hear that you found the hotel well located and good value, and that you noticed the improvements to our breakfast buffet. I will certainly share this with the team, as it is a credit to their efforts. Thank you for your continued patronage and loyalty to Accor. I sincerely hope to welcome you back to the hotel, and if I can be of any assistance, please do let me know. Wishing you a wonderful rest of the week ahead. Best regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Suriwipha, Thank you so much for taking the time to share your glowing feedback following your family stay with us at Novotel Chiangmai Nimman Journeyhub! We are delighted to hear that you enjoyed our comfortable beds, strong water pressure, and breakfast selection. Most importantly, knowing that our team’s warm hospitality made a positive impression on your trip truly warms our hearts. As an ALL – Accor Live Limitless member, your loyal support means the world to us. We cannot wait to welcome you back for another wonderful stay in Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Christopher, Thank you for sharing your feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed our well-maintained rooms, housekeeping service, and excellent food at our restaurant. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue providing excellent service. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub for another enjoyable stay in the future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Paul E. M., Thank you for your wonderful feedback. We are delighted to hear that you had a very comfortable stay and enjoyed the warm hospitality of our team. Your kind words are a great encouragement to all of us, and we are pleased to know that our team helped make your experience so enjoyable. Thank you for choosing Novotel Chiangmai Nimman Journeyhub. We truly appreciate your support and look forward to welcoming you and your partner back for another memorable stay in Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Salvatore S. I. Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and breakfast selection. We are especially pleased that you appreciated the suite upgrade and welcome amenity prepared for you as our valued ALL Platinum member. Your kind words are a great encouragement to our team. Thank you for choosing Novotel Chiangmai Nimman Journeyhub. We look forward to welcoming you and your partner back for another memorable stay in Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Annabel, Thank you for your lovely feedback. We are delighted to hear that you and your family had a comfortable and enjoyable stay with us. It is wonderful to know that you appreciated our rooms, breakfast, friendly team, convenient location, and shuttle service to the local markets. We also appreciate your suggestions regarding additional shade and loungers around the swimming pool, as well as Wi-Fi speed. Your comments are valuable to us and will be shared with the relevant teams for consideration as we continue to enhance our guest experience. Thank you for recommending our hotel. We look forward to welcoming you and your family back to Novotel Chiangmai Nimman Journeyhub for another memorable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Muhamad, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay, found our team friendly, and appreciated the peaceful atmosphere of our hotel. We also appreciate your comment regarding ease of access. Your feedback is valuable to us as we continue to improve our guest experience. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub for another comfortable and enjoyable stay. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman JourneyhubTธ

Dear Khun Tonfon, Thank you for your kind feedback. We are delighted to hear that you found our team helpful and your room clean and comfortable. We sincerely apologize for the noise you experienced in the connecting room. We will record your preference for a non-connecting room for your future stays, subject to availability. We appreciate your feedback and look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub for an even more comfortable stay. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Prathiv, Thank you very much for your wonderful feedback and for sharing your experience with us. We are delighted to know that you had a comfortable stay and enjoyed our warm and welcoming service. We are especially pleased to hear your kind words about Tom and Mingky. We will be sure to share your compliments with them, as it is always encouraging for our team to know that their efforts are appreciated. Thank you again for choosing Novotel Chiangmai Nimman Journeyhub. We look forward to welcoming you back to Chiang Mai for another enjoyable stay. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Thanaphon, Thank you for taking the time to share your review following your recent family stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you and your family had a perfect stay and enjoyed the spacious comfort of our Junior Suite with living room. It is also wonderful to know that our convenient location near local attractions met your expectations. Thank you for being a valued member of the ALL – Accor Live Limitless program. We truly appreciate your perfect ratings and look forward to welcoming you and your family back for another great stay in Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Sin Y. G. L., Thank you for sharing your feedback following your stay with us at Novotel Chiangmai Nimman Journeyhub. We are thrilled to hear that you had a wonderful overall experience with your friends, and that you enjoyed our team's friendly service, the breakfast selection, room cleanliness, and early check-in. Thank you as well for your feedback regarding the room configuration. To clarify, when we upgrade our guests, we move them to a room type that offers significantly more living space and a larger bed for enhanced comfort, though this category does not feature a balcony. We appreciate you bringing this to our attention, as it highlights the importance of our team clearly explaining these room features at check-in so guests can choose the setup they prefer most. As a valued ALL - Accor Live Limitless Platinum member, your loyalty and feedback mean a great deal to us. We look forward to welcoming you back to Chiang Mai for another excellent stay in the near future! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Peter, Thank you for taking the time to share your review following your recent business stay with us at Novotel Chiangmai Nimman Journeyhub. We are delighted to know that you found your stay comfortable and great value for money. It is wonderful to hear that you enjoyed the cleanliness, room size, comfortable bedding, reliable A/C, and peaceful atmosphere, as well as our dining and facilities. Your feedback regarding our amenities and room setup is greatly appreciated as we continuously strive to offer a practical and welcoming experience for our guests. We hope to have the pleasure of welcoming you back on your next trip to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Nuttanit, Thank you very much for sharing your detailed feedback following your recent family stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you had an overall comfortable stay, enjoyed our pleasant atmosphere, and appreciated the prompt response from our team and technician when addressing the bathroom issue. It is also wonderful to know that our staff earned a perfect 100 rating from you! At the same time, we sincerely appreciate your constructive suggestions regarding our breakfast service and Wi-Fi performance. Your detailed feedback about increasing breakfast variety, enhancing our bakery and coffee options for multi-day stays, and improving connection speed has been shared directly with our Executive Chef and IT team for immediate review and enhancement. Thank you once again for staying with us and for helping us continuously improve. We hope to have the pleasure of welcoming you and your family back for an even better experience on your next visit to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Aikapat, Thank you for choosing to stay with us again at Novotel Chiangmai Nimman Journeyhub and for awarding us a perfect rating on your survey. We are truly delighted to hear that after several years, your return visit was just as wonderful and that our exceptional service and room conditions met your high expectations. Recognising and welcoming back returning ALL members is always a pleasure for our team. Thank you once again for your loyalty and warm recommendation. We look forward to welcoming you back for another flawless stay in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Khaniss, Thank you for taking the time to provide such constructive feedback regarding your recent stay with us at the Novotel Chiang Mai Nimman Journeyhub. At the onset, my sincere apologies that your stay did not meet the standard we hold ourselves to, particularly as a loyalty member. This is clearly not the experience we want for our business travelers, nor the standards we strive for and work hard towards. I have certainly noted your feedback regarding the breakfast selection and the compact service area, and I am personally following up on this with our Food & Beverage team to review our offering and layout. Furthermore, I was especially disappointed to hear that despite booking directly with us as a loyalty member, your room did not meet the standard you would expect, and fell short even of what you may have received through a third party. Please allow me to look into this personally, as this is not the recognition our loyalty members should receive, and certainly not the standard we hold ourselves to. Thank you for your continued patronage and loyalty to Accor. I sincerely hope to have the opportunity to welcome you back and show you the experience we truly intend for our loyalty members, and if I can be of any assistance in the meantime, please do let me know. Thank you Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Michael O., Thank you very much for your continued loyalty and for taking the time to share your review following your recent stay at Novotel Chiangmai Nimman Journeyhub! As a Diamond member and a frequent returning guest, your ongoing support means the world to us. We are delighted to hear that you enjoyed your stay once again and received excellent service from our Front Desk and Housekeeping teams. We will be sure to share your kind words with them! Thank you once again for choosing to stay with us. We look forward to welcoming you back to your home in Chiang Mai very soon! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Dhiren, Thank you for taking the time to provide feedback regarding your recent stay with us at the Novotel Chiang Mai Nimman Journeyhub. We are very glad to to see that you enjoyed our team's friendly service, room cleanliness, and the seamless arrival and departure experience during your stay. Furthermore our apologies for the shortcomings encountered during your stay, firstly in relation to our breakfast offering and the vegetarian options within the buffet along with the size of our room and the I room ventilation. Our breakfast buffet does include a variety of vegetarian choices and we do our best to cater to the diverse guest mix at the hotel. However we completely understand that our current offering fell short of your expectations and we will certainly review this as a priority with our Executive Chef. Furthermore, we do have multiple room categories to comfotably service the needs and demands of our guests. Rest assured that our Engineering and IT teams have been notified to thoroughly inspect and resolve the room ventilation and Wi-Fi stability to ensure a much more comfortable environment moving forward. Thank you once again for your constructive feedback and the continued loyalty and patronage to Accor. We sincerely hope to have the pleasure of welcoming you back soon to deliver the seamless and exceptional stay you deserve. Thank you ฺBest regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub