Dear Khun Donnapa, Warm greetings from Novotel Chiangmai Nimman Journeyhub! Thank you very much for choosing to stay with us and for taking the time to share your wonderful experience. We are delighted to hear that you enjoyed the comfort of our spacious and soft bedding, as well as the special honeymoon bed decoration arranged for your stay. We are pleased that this thoughtful arrangement helped make your special occasion even more memorable. It is especially rewarding to receive your kind compliments about our Front Office colleagues, Khun Benjamin, Khun Tom, Khun Benz, and Khun Bee, as well as our other team members. Your recognition means a great deal to us, and we will gladly share your kind words with the entire team. We also appreciate your feedback regarding our breakfast selection. Your comments are valuable in helping us continuously improve our services and facilities. Thank you once again for your recommendation and support. We hope to have the pleasure of welcoming you back for another wonderful stay with us. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Wen H. ศร, Greetings from Novotel Chiangmai Nimman Journeyhub! Thank you for choosing to stay with us and for taking the time to share your wonderful feedback. We are delighted to know that you enjoyed our convenient location and comfortable stay. We are especially pleased that our Front Office team made you feel welcome with their friendly and helpful service. Your kind comments mean a lot to our team and encourage us to continue providing excellent hospitality to our guests. Thank you once again for your loyalty as an ALL Accor Platinum member. We look forward to welcoming you back on your next visit to Chiang Mai. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Dicky E. A., Warm greetings from Novotel Chiangmai Nimman Journeyhub! Thank you very much for taking the time to complete our guest satisfaction survey and share your experience with us. We are delighted to know that you and your partner had a lovely stay. It is especially rewarding to hear that our team was helpful and accommodating when handling your concern regarding the dry-cleaning charges. We would also like to thank you for recognizing Khun Bee. Your kind compliments will certainly be shared with her as encouragement. Regarding the WiFi connection, we sincerely apologize for the inconvenience caused. We have shared your comments with our Engineering team for further investigation and improvement. Thank you once again for your loyalty as an ALL Gold member. We truly appreciate your support and look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Siripong, Thank you very much for your wonderful review and perfect rating. We are truly delighted to hear that you had such a memorable stay at Novotel Chiangmai Nimman Journeyhub. It is especially rewarding to know that Khun Arm from our Front Desk team, as well as Khun Bobby and Khun Khwan from our Bar team, made such a positive impression on you through their warm hospitality, attentiveness, and excellent service. We will certainly share your kind words with them, as well as their respective teams. Your recognition means a lot to them and will be a great encouragement to continue delivering exceptional service. Thank you once again for recognizing our team's efforts. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub for another wonderful stay. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Sam, Warm greetings from Novotel Chiangmai Nimman Journeyhub! Thank you very much for taking the time to share your wonderful feedback and for giving us a perfect score. We are truly delighted to know that you and your family had another enjoyable stay with us. It is especially heartwarming to hear that our team remembered you from your previous visit six months ago and that your daughter enjoyed the little towel elephant surprise. We are also pleased that you enjoyed the room upgrade, our breakfast, and the warm hospitality provided by our team. Your continued support as an ALL Platinum member means a great deal to us. I will certainly share your kind comments with our team as encouragement to keep delivering memorable experiences. Thank you once again for choosing Novotel Chiangmai Nimman Journeyhub. We look forward to welcoming you and your family back very soon! Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Ian, Thank you for sharing such a thoughtful and detailed review of your stay at Novotel Chiangmai Nimman Journeyhub. We are delighted that you enjoyed the spacious and comfortable room, excellent breakfast, attentive service, and dining experience at our Basement Bar & Restaurant. Your kind words about our food, cocktails, and peaceful atmosphere are truly appreciated by our team. At the same time, we appreciate your feedback regarding the bathroom layout and the overall impression upon arrival. We understand that privacy during your bathing routine is important, and we regret that the open bathroom design did not fully meet your preferences. Your comments are valuable as we continue to improve our guest experience. Thank you for your continued support as an ALL Accor Platinum member. We look forward to welcoming you back for another memorable stay. Warm regards, Boondarik W. Operation Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Leong H. Y., Thank you for your feedback and high ratings for our team, check-in, and cleanliness. We appreciate your note regarding the bathroom basin lighting and have shared it with our maintenance team to review room lighting improvements. We hope to welcome you back again soon! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Manus, Greetings from Novotel Chiangmai Nimman Journeyhub! Thank you for taking the time to share your detailed feedback following your 10-night stay with us. We are delighted to know that you appreciated our friendly team, comfortable stay, and breakfast selection. However, we sincerely apologize for the inconvenience and disappointment caused by the marked and damaged walls in your room. Please rest assured that we will share your comments with our Housekeeping and Engineering teams for further inspection and appropriate corrective action. We will also reinforce proper handling of housekeeping trolleys to prevent similar damage and maintain the standards expected of our hotel. Regarding your request for an Executive Room upgrade, we sincerely regret that we were unable to fulfill your wish. Please kindly understand that room upgrades are subject to availability at the time of your stay. Nevertheless, we appreciate your loyalty as an ALL Accor Platinum member and understand your desire to experience an Executive Room during your extended stay. Thank you once again for your valuable feedback. Your comments help us identify areas for improvement, and we are committed to enhancing our facilities and service standards. We hope to have another opportunity to welcome you back for a more satisfying experience. Warm regards, Boondarik W. Operation Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Isra Thank you for taking the time to share your wonderful feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to know that you were satisfied with our service, room cleanliness, and convenient location. It is especially rewarding to receive your excellent ratings and recommendation. Your kind words are a great encouragement to our team and motivate us to continue delivering warm hospitality and memorable experiences to all our guests. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub on your next visit to Chiang Mai. Warm regards, Boondarik W. Operation Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Nunthipad, Thank you for sharing your feedback following your stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed our room and found the bed comfortable, making your stay a pleasant one. It is also wonderful to know that you were satisfied with our cleanliness, breakfast, and the service provided by our team. Your kind feedback is greatly appreciated and encourages us to continue delivering a comfortable and enjoyable experience for our guests. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub for another memorable stay. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Soontharee, Thank you for sharing your feedback following your stay at Novotel Chiangmai Nimman Journeyhub. We are pleased to hear that you enjoyed our convenient location, comfortable bed, and the service provided by our team. We also appreciate your feedback regarding the room size and TV placement. We understand that these aspects may affect your overall comfort and viewing experience, and we will share your comments with the relevant team for consideration. Thank you for your continued support as an ALL Platinum member. We truly value your feedback and look forward to welcoming you back for another pleasant and enjoyable stay. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Khan, Thank you for taking the time to provide feedback regarding your recent stay with us at the Novotel Chiang Mai Nimman Journeyhub. At the onset, my sincere apologies for the smell of cigarette smoke you encountered in your room. Rest assured this is clearly not the experience we want for our guests, nor the standard we strive for and work hard towards. I have certainly noted your feedback regarding the room, and I am personally following up with our Housekeeping Manager to review our room inspection processes. Furthermore, I was glad to hear that you found your stay comfortable. I will certainly share this with the team. Thank you once again for your feedback. I sincerely hope to welcome you back to the hotel, and if I can be of any assistance, please do let me know. ฺBest regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Woothisarn Thank you very much for taking the time to share your feedback following your recent stay with us at Novotel Chiangmai Nimman Journeyhub. As a valued ALL – Accor Live Limitless Gold member, your continued loyalty means a great deal to us. We are delighted to hear that you enjoyed our prime location, attentive service, and that the late check-out arrangement added convenience to your trip. We have also noted your rating regarding the Wi-Fi experience and are continuously working to improve our connection for our guests. Thank you once again for your review, and we look forward to welcoming you back on your next visit to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Chalita, Warm greetings from Novotel Chiang Mai Nimman Journeyhub! Thank you for sharing your feedback and for your kind words about our service and location. We are delighted that you enjoyed the convenience of exploring Nimman Road and its many dining and shopping options within walking distance. We also appreciate your suggestion regarding ease of access, as well as your feedback on our breakfast selection and Wi-Fi. Your comments are valuable to us as we continuously strive to improve our guests’ experience. Thank you for your continued support as an ALL Accor Platinum member. We look forward to welcoming you back for another enjoyable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Noel, Thank you for taking the time to provide such constructive feedback regarding your recent stay with us at the Novotel Chiang Mai Nimman Journeyhub. At the onset, my sincere apologies that the Wi-Fi speed did not meet your expectations. Rest assured this is clearly not the experience we want for our guests, nor the standard we strive for and work hard towards. I certainly have noted your feedback regarding the connection, and I am personally following up with our IT team to review it. Furthermore, I was delighted to hear that you found the hotel well located and good value, and that you noticed the improvements to our breakfast buffet. I will certainly share this with the team, as it is a credit to their efforts. Thank you for your continued patronage and loyalty to Accor. I sincerely hope to welcome you back to the hotel, and if I can be of any assistance, please do let me know. Wishing you a wonderful rest of the week ahead. Best regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Suriwipha, Thank you so much for taking the time to share your glowing feedback following your family stay with us at Novotel Chiangmai Nimman Journeyhub! We are delighted to hear that you enjoyed our comfortable beds, strong water pressure, and breakfast selection. Most importantly, knowing that our team’s warm hospitality made a positive impression on your trip truly warms our hearts. As an ALL – Accor Live Limitless member, your loyal support means the world to us. We cannot wait to welcome you back for another wonderful stay in Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Christopher, Thank you for sharing your feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed our well-maintained rooms, housekeeping service, and excellent food at our restaurant. Your kind comments are greatly appreciated and will be shared with our team as encouragement to continue providing excellent service. Thank you once again for your valuable feedback. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub for another enjoyable stay in the future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Paul E. M., Thank you for your wonderful feedback. We are delighted to hear that you had a very comfortable stay and enjoyed the warm hospitality of our team. Your kind words are a great encouragement to all of us, and we are pleased to know that our team helped make your experience so enjoyable. Thank you for choosing Novotel Chiangmai Nimman Journeyhub. We truly appreciate your support and look forward to welcoming you and your partner back for another memorable stay in Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Salvatore S. I. Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our convenient location, comfortable accommodation, and breakfast selection. We are especially pleased that you appreciated the suite upgrade and welcome amenity prepared for you as our valued ALL Platinum member. Your kind words are a great encouragement to our team. Thank you for choosing Novotel Chiangmai Nimman Journeyhub. We look forward to welcoming you and your partner back for another memorable stay in Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub