Novotel Chiangmai Nimman Journeyhub 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,077 reviews

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Description

Hotel extras

  • The hotel is the only Novotel property in Northern Thailand

  • Enjoy our family package which offers free breakfast for children below 16.

  • This hotel is pet friendly.

  • The hotel is within walking distance to One Nimman , Maya Shopping Center and MAYA theatres .

  • This hotel has Electric Vehicle charger.

Our accommodation(s)

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Hotel location

Novotel Chiangmai Nimman Journeyhub

7*77 Moo 2, Huay Kaew Road, Soi Sreesud,Chang Phueak, Muang
50300 CHIANGMAI
Thailand

GPS:18.804685, 98.96416

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOOD EXCHANGE

Food Exchange is a stylish, contemporary restaurant with a lush leafy backdrop. It offers Asian, Thai and International cuisine for breakfast, brunch and dinner. The perfect place for friends and family to gather over delicious meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,077 reviews

TripAdvisor Rating  4.1/5  176 reviews

Customer review rating 4.0/5

Dabin W. Families - Confirmed reviews ALL

The location is ok - walkable to one ninman and maya. Rooms are alright but the price is on the higher side.

Dear Dabin, Thank you very much for sharing your feedback regarding your recent stay at Novotel Chiang Mai Nimman Journeyhub. We are delighted to hear that you enjoyed our convenient location, found your room comfortable, and were satisfied with the service provided by our team. Your kind words will be shared with our colleagues, as they are a great motivation for us to continue delivering excellent service to all our guests. We look forward to welcoming you and your family back in the future for another enjoyable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Customer review rating 5.0/5

Ravi F. A. Families - Confirmed reviews ALL

The hotel staff are exemplary right from the security guard to the front desk and even the housekeeper who is extremely helpful and kind. I had a crisis with my aged mother who had a fall and they helped out all the way.

Dear Ravi F. A., Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Novotel Chiang Mai Nimman Journeyhub. We are delighted to hear that you found our hotel quiet and that our team made a positive impact on your experience. We are especially pleased to hear that our security staff, front desk team, and housekeepers were able to assist you and your mother during a challenging moment. Your kind words will be shared with the team, as they serve as a great motivation for us to continue delivering exceptional service to our guests. It was our pleasure to assist you and your family, and we sincerely hope to welcome you back in the near future for another comfortable and memorable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Customer review rating 1.5/5

Duncan S. Couples - Confirmed reviews ALL

I was very disappointed that rooms were getting cleaned at 22.45 , the staff chatting loudly amongst themselves, banging and clattering emptying the bins etc, I had a early morning start to play golf and this absolutely ruined my nights sleep !!! As a gold member I was extremely disappointed.

Dear Duncan, Thank you very much for taking the time to share your feedback following your recent stay at Novotel Chiang Mai Nimman Journeyhub. We truly value your loyalty as an A+ Gold member, and we are grateful that you chose to stay with us. Please accept our sincerest apologies for the disturbance caused by housekeeping during the late evening. We fully understand how disruptive this must have been, particularly with your early morning plans for golf, and we are truly sorry that it affected your rest and overall experience. This is certainly not the level of comfort and service we strive to provide our valued guests, and we regret that we fell short during your stay. Your feedback has been immediately shared with our Housekeeping team to ensure that such situations are prevented in the future. We are committed to maintaining a peaceful and restful environment for all our guests, especially those with early morning commitments. We genuinely appreciate you bringing this to our attention, as it helps us continuously improve our service. We hope to have the opportunity to welcome you back in the future and provide a stay that reflects the high standards you expect as a Gold member, with the comfort and tranquility you deserve. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Customer review rating 2.0/5

Kok S. F. Families - Confirmed reviews ALL

Room toilet door make loud sound when open and close. Making it impractical to use the toilet when someone is sleeping in the room.

Dear Kok S. F., Thank you very much for taking the time to share your feedback following your recent stay at Novotel Chiang Mai Nimman Journeyhub. We truly appreciate your comments, as they help us identify areas where we can improve and ensure an even better experience for our guests. We sincerely apologize for the inconvenience caused by the loud noise of the toilet door in your room. We fully understand how disruptive this must have been, particularly when sharing the room with others. Please rest assured that our team is aware of this issue, and we would be more than happy to assist you or offer a solution to make your stay as comfortable as possible. Your feedback is extremely valuable to us, and we are committed to addressing such concerns promptly to enhance our facilities. If you have any suggestions or ideas on how we could further improve your experience, we would be truly grateful to hear them. Your insights help us continuously enhance the comfort and convenience of our guests’ stays. We very much look forward to welcoming you back in the future and providing you with a seamless, enjoyable, and truly comfortable stay. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Customer review rating 4.5/5

Emma G. Couples - Confirmed reviews ALL

We stayed 2 nights here and will definitely stay again on our next trip. The welcome was warm and friendly from the security guard at the parking to the check-in staff. The room was nice, spacious and modern, quite new. Super comfortable bed and the shower was hot with great pressure - key things for me! I can’t fault this hotel :)

Dear Emma G., Thank you so much for sharing your experience at Novotel Chiangmai Nimman Journeyhub. We are thrilled to hear that you enjoyed your stay and found our team welcoming and attentive, from the parking security to the check-in staff. It’s wonderful to know that you found your room comfortable and modern, and that the bed and shower met your expectations – those little details make all the difference! We will also be sure to pass on your kind words to our team, especially the security guard, who will be delighted to hear your compliments. We look forward to welcoming you back on your next visit and making your stay just as enjoyable. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

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Other web-users rate our hotel

  • 535 reviews 8.4/10 Location
  • 771 reviews 7.2/10 Room
  • 726 reviews 8.4/10 Service
  • 11 reviews 8.3/10 WiFi
  • 406 reviews 5.9/10 Comfort
  • 348 reviews 7.6/10 Cleanliness
  • 288 reviews 7.9/10 Breakfast
  • 76 reviews 5.2/10 Pool

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