the location is good, the bed is sooo comfy. I like this hotel and will be back if i go Chiangmai

Main light control should be sperated between the sleep area and the toiet area Noise from toilet door when opening also the basin disturbed the sleeping person. The mattress too soft for office syndrome person. The hotel sign in front of the etrance alley should be bigger and be having some light

Superb Staff, clean room, cozy vive.

Hotel set in great location nearby Nimman area and Shopping mall.

-dirty plates found in morning buffet -too small shower room, can not spread out your arms -confused hotel staffs : asking for shower gel, then got something else expect shower gel !

This is my first stay with Accor’s ever. Despite the busiest time of the year, that I usually lower my expectation of hotel’s service, I was having a pleasant stay at the hotel. Nice and polite staff at carpark, lobby and room service. Especially housekeepers on my floor that day. Their small gesture that impressed me was when we were asking for knives for our steaks from restaurant outside the hotel and they offered us with full set of cutlery with plates. We regret that we booked only one night. Will definitely be back next time!

Hotel is located at the heart of Chiang Mai which is easy to travel to major tourist places.

My stay was great as the hotel was near the area I wanted to visit. The room was great.

Stayed 2 night in Superior room Seem to be the connectable room(having connected door).. 1st night was fine and ok. 2nd night was nightmare.. (due to the thin wall and next room was very noisy couple..) When next room shower or else.. we can hear all voice clearly.(water run through the pipes) ->we even heard clearly of the next room...... doing..... We cannot have a good rest at all.

Deluxe room but very small/ Room wall is thin enough to hear the other taking a shower at 6am / Staff service mind very good

More than expectation

Very pleasant stay at hotel. Room was clean, great services. Staffs are friendly and prompt response. I got the good sleep quality here. Breakfast was ok. Location is good, almost at the center of the city.

Service mind for those 2 shifts were not so good. I got a big confusion about a room. They upgrade my room because of my tier. But all welcome drink, they put to my friend room. The welcome note was on the bed. It is not my name and not my friend 's name. When I told them. they didn't correct it immediately. I had to ask them twice. During check out, 3 ladies were in the counter. They said all words without service mind to my friend. When I came to them, they still did a lower standard of Accor. You can check my history before Covid. You will understand, why do I know Accor's standard. Chiang Mai is the top destination of Thailand, especially hospitality. During outbreak, you did a lower standard, I don't think, this is the right approach.

Good room and service from staff. But there should be more communication between front and housekeeping team. Since we requested Twin but the room has been set as a King. However, this incident has been solved perfectly.

I having strong request a king bed when i did my booking because of fully book for my solo travel, when i checked in. the front desk (woman) try to find my king bed and i got it that time, but the view of the hotel is not satisfy. The room is clean and ready when i came back! 2nd day i hang on the clean room sign on the door but no cleaner come in, have to ask reception to call them. Overall is good !