Novotel Chiangmai Nimman Journeyhub 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,092 reviews

Best price
guarantee
Novotel Chiangmai Nimman Journeyhub - Image 1
Novotel Chiangmai Nimman Journeyhub - Image 2
Novotel Chiangmai Nimman Journeyhub - Image 3
Novotel Chiangmai Nimman Journeyhub - Image 4
7*77 Moo 2, Huay Kaew Road, Soi Sreesud,Chang Phueak, Muang, 50300 CHIANGMAI, Thailand

Description

Hotel extras

  • The hotel is the only Novotel property in Northern Thailand

  • Enjoy our family package which offers free breakfast for children below 16.

  • This hotel is pet friendly.

  • The hotel is within walking distance to One Nimman , Maya Shopping Center and MAYA theatres .

  • This hotel has Electric Vehicle charger.

Our accommodation(s)

Hotel location

Novotel Chiangmai Nimman Journeyhub

7*77 Moo 2, Huay Kaew Road, Soi Sreesud,Chang Phueak, Muang
50300 CHIANGMAI
Thailand

GPS:18.804685, 98.96416

Telephone
Fax +66 52 012 799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOOD EXCHANGE

Food Exchange is a stylish, contemporary restaurant with a lush leafy backdrop. It offers Asian, Thai and International cuisine for breakfast, brunch and dinner. The perfect place for friends and family to gather over delicious meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,092 reviews

TripAdvisor Rating  4.1/5  176 reviews

Customer review rating 2.5/5

Duenngam L. Families - Confirmed reviews ALL

Reserved a room for 3 people, 1 dog. No extra bed provided.

Dear Duenngam, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed the comfort of your room, our convenient location, and the EV charger facilities. It is always rewarding to know that our team contributed positively to your experience, and we appreciate your kind recognition of their efforts. We sincerely apologize that the extra bed was not prepared in your room upon arrival. Our Housekeeping team promptly arranged it as soon as the issue was noticed, and we truly regret any inconvenience this may have caused. Please be assured that we are taking steps to improve our procedures to ensure a smoother experience for all our guests in the future. Your feedback is extremely valuable to us, and we hope to have the opportunity to welcome you and your family (and your pet) back for a more seamless and enjoyable experience in the future. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Customer review rating 0.5/5

Hari P. P. Friends - Confirmed reviews ALL

I m an Accor Gold member and have checked in my rooms in the app before arrival and also informed that we will be reaching by 2pm. We had to wait for 30 min to receive our room keys and beyond that no one cared to even offer water when we were waiting at the lobby. Once we entered the rooms we were surprised to note that there were neither towels nor bath mats nor any hand towels inside. When we called the reception regarding the same, they arranged everything again after half an hour. The towels that were provided were in such dilapidated state that we had to ask them to change multiple times to get something decent and usable.

Dear Hari, Thank you for choosing to stay with us and for being an Accor Gold member. I appreciate you taking the time to share these details because the experience you described is not acceptable and does not reflect the standards we expect our team to uphold. Your early check-in request was noted, and you should not have waited that long for your room keys. The fact that no one offered water while you were waiting shows a clear lapse in our basic hospitality, and I acknowledge that this is entirely our responsibility. The condition of the room on arrival is even more concerning. A room without towels, bath mats, or hand towels is a direct failure in our preparation process. The additional delay in delivering them, followed by towels that were worn out and required multiple replacements, indicates that our quality checks were not carried out properly. This is a service breakdown, and I apologise for the inconvenience it caused. I have already raised this with our Housekeeping and Front Office teams to ensure that room readiness checks are tightened immediately and that linen quality is reviewed and removed if it does not meet our standard. The team has also been reminded to show proactive care to all guests, especially our loyal members. Once again, we truly appreciate your loyalty and understanding, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Customer review rating 3.5/5

Caleb A. S. Business - Confirmed reviews ALL

I stayed here for about 26 or 27 nights. The pool was nice, though the hours seem like they could be extended. The gym was decent, but it lacked some equipment that would have made it shine. My hotel room looked into a parking lot on the back of the hotel. The room itself was good, but the lack of dresser or chest of drawers made life more complicated. In addition, I found that the shower heads sprayed water from areas that they should not and had portions that did not work at all. The cleaning staff performed well, however, I did notice that some of my personal hygiene items were used while I was out. I found long, straight, black hair in my hairbrush. My toothbrush seemed like it had been used after I knew it to be dry.

Dear Caleb, Thank you very much for taking the time to share your detailed feedback following your extended stay with us. We truly appreciate your insights, as they help us continually improve our services. I am pleased to know that you enjoyed the pool and found the gym useful, and I appreciate your thoughts on extending the pool hours and enhancing the gym equipment. These are reasonable suggestions, and we will review them during our next operational meeting. Regarding the room, I understand how the absence of additional storage can be inconvenient during an extended stay. Your comments on the showerhead condition are also noted, and our engineering team will replace the unit to prevent further issues. We sincerely apologize for the issues you experienced with the shower heads. Our engineering team has been informed and they have replaced the faulty shower head in the room you stayed. The most concerning part of your feedback is about your personal hygiene items. This is not acceptable under any circumstance. While our housekeeping team is trained to service rooms without touching personal belongings, your observation requires immediate follow-up. I would appreciate it if you could share more details with me directly so we can identify the team members who serviced your room and address this matter with complete seriousness. Thank you again for your valuable comments. We hope to welcome you back in the future and provide an even more seamless and comfortable stay. ฺBest regards, Nakul Gupta Geneal Manager Novotel Chiangmai Nimman Journeyhub

Customer review rating 1.5/5

Meng Y. C. Couples - Confirmed reviews ALL

Do Not had hot water for shower at night time keep 2 days (already responsed, but engineer just came to said need to wait, but we waited over 1 hour still only cold water, engineer seems no way and leave directly), othervise, many ants at room even crawl into our luggages, very terrible experience.

Dear Meng Y. C., Thank you very much for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Regarding the hot water issue, our team promptly attended to the situation and arranged for our engineers to investigate and resolve the problem. We understand how this affected your comfort, and we truly appreciate your patience while our staff assisted you. As for the ants in your room, we immediately notified our Housekeeping and Pest Control teams to ensure the room was properly inspected and treated. We regret that this disrupted your experience. To help improve your stay, our Front Office team assisted in relocating you to another room and extended 1,500 courtesy points as a gesture of goodwill, which we are pleased you accepted. Your feedback is invaluable in helping us enhance our services, and we sincerely hope to welcome you back in the future, providing a more seamless and enjoyable experience. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

Customer review rating 4.5/5

Simon C. M. Friends - Confirmed reviews ALL

Well managed good staff.

Dear Simon, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that our central location, well-managed facilities, and friendly staff contributed to a memorable stay for you and your friends. It is always our goal to provide a comfortable and enjoyable experience, and it’s fantastic to know that our breakfast, fitness, and pool added to your overall enjoyment. Your kind words are truly motivating for our team and encourage us to continue delivering the highest standard of service to all our guests. We greatly appreciate your support and recommendation, and we look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub on your next visit to Chiang Mai for another exceptional stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

In partnership with TripAdvisor

Other web-users rate our hotel

  • 563 reviews 8.4/10 Location
  • 795 reviews 7.3/10 Room
  • 753 reviews 8.4/10 Service
  • 13 reviews 8.6/10 WiFi
  • 407 reviews 5.8/10 Comfort
  • 358 reviews 8.1/10 Cleanliness
  • 295 reviews 8.1/10 Breakfast
  • 171 reviews 6.8/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Chiang Mai

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.