Novotel Chiangmai Nimman Journeyhub Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,155 reviews

ALLSAFE approved hotel

Novotel Chiangmai Nimman Journeyhub
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+ 20 Services

Hotel extras

  • The hotel is the only Novotel property in Northern

  • Enjoy our family package which offers free breakfast for children below 16.

  • Our new hotel features a contemporary design.

  • The hotel is within walking distance to One Nimman , Maya Shopping Center and MAYA theatres .

  • The hotel is a short walk from One Nimman Art Culture and Contemporary Art Center.

Hotel location

Novotel Chiangmai Nimman Journeyhub

7*77 Moo 2, Huay Kaew Road
Soi Sreesud,Chang Phueak, Muang
50300 chiangmai
thailand

Fax: (+66)52012799

Check-in from 14h00

Check out up to 12h00

  • By plane

    CHIANGMAI AIRPORT At 7km / 4 miles - Shuttle paying

GPS:18.804685, 98.96416

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

202 guest rooms including Suites with the best Family Offer (16 years old get free breakfast when sharing beds with parents during stay max 2 child per room). In housed guests can also access rooftop pool and In-Balance Fitness by Novotel.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 300

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Chiangmai Nimman Journeyhub

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

1,155 reviews

TripAdvisor Rating 4.0/5

119 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice stay and staff

Customer review rating 4.5/5

Graphfico Solo - 19/01/2022 Confirmed reviews ALL

Your staffs are very helpful and service mind. Room is very comfortable. Breakfast is good and delicious but it isn’t variety of choice. Hotel is good location near Maya Shopping center and Nimman.

Good location

Customer review rating 2.5/5

Bic Couples - 18/01/2022 Confirmed reviews ALL

My problem is that the sound from the nearby room is so loud. I requested a birthday anniversary hotel room. Everything was good except the coconut cake, which was sour.

Customer review rating 3.0/5

Anonymous Families - 17/01/2022 Confirmed reviews ALL

Lower than my expectation

快適な滞在

Customer review rating 4.5/5

Kaneto Couples - 11/01/2022 Confirmed reviews ALL

Awesome Breakfast. Very nice courtyard

Dear Kaneto Y., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rujirek Ritnuch Guest Experience Manager

Hotel doesn’t correspond to the Novotel standards

Customer review rating 2.5/5

Milan Families - 10/01/2022 Confirmed reviews ALL

We have stayed 3 days, first of all we have been disappointed once we have been told during check-in, that there’s no restaurant, only breakfast. We have booked the room with terrace, but it was completely covered due to construction. The biggest deal is the loudness- you can hear people showering, talking, laughing, tv from other rooms even the music playing all the time in the hall.

Dear Milan H., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to Management team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rujirek Ritnuch Guest Experience Manager

nice hotel

Customer review rating 4.5/5

Chonthikarn K. Couples - 10/01/2022 Confirmed reviews ALL

the location is good, the bed is sooo comfy. I like this hotel and will be back if i go Chiangmai

Dear Chonthikarn K., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rujirek Ritnuch Guest Experience Manager

Well located

Customer review rating 3.0/5

Anna Couples - 09/01/2022 Confirmed reviews ALL

Main light control should be sperated between the sleep area and the toiet area Noise from toilet door when opening also the basin disturbed the sleeping person. The mattress too soft for office syndrome person. The hotel sign in front of the etrance alley should be bigger and be having some light

Dear Busakorn P., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to Engineer, the management team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rujirek Ritnuch Guest Experience Manager

Good stay

Customer review rating 4.0/5

Anonymous Couples - 08/01/2022 Confirmed reviews ALL

Superb Staff, clean room, cozy vive.

Good location and Cozy room.

Customer review rating 4.5/5

Theerawut Solo - 08/01/2022 Confirmed reviews ALL

Hotel set in great location nearby Nimman area and Shopping mall.

under standard

Customer review rating 2.5/5

Nilada Couples - 04/01/2022 Confirmed reviews ALL

-dirty plates found in morning buffet -too small shower room, can not spread out your arms -confused hotel staffs : asking for shower gel, then got something else expect shower gel !

Dear Nilada S., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to Food & Beverage, Housekeeping and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rujirek Ritnuch Guest Experience Manager

Beyond my expectations!

Customer review rating 5.0/5

Sy Families - 03/01/2022 Confirmed reviews ALL

This is my first stay with Accor’s ever. Despite the busiest time of the year, that I usually lower my expectation of hotel’s service, I was having a pleasant stay at the hotel. Nice and polite staff at carpark, lobby and room service. Especially housekeepers on my floor that day. Their small gesture that impressed me was when we were asking for knives for our steaks from restaurant outside the hotel and they offered us with full set of cutlery with plates. We regret that we booked only one night. Will definitely be back next time!

Well located

Customer review rating 3.5/5

Sumolrat K. Families - 03/01/2022 Confirmed reviews ALL

Hotel is located at the heart of Chiang Mai which is easy to travel to major tourist places.

Fast and Easy

Customer review rating 5.0/5

C. S. S. Friends - 03/01/2022 Confirmed reviews ALL

My stay was great as the hotel was near the area I wanted to visit. The room was great.

Super thin wall.. quite disappoint stayed

Customer review rating 1.5/5

Benz Couples - 01/01/2022 Confirmed reviews ALL

Stayed 2 night in Superior room Seem to be the connectable room(having connected door).. 1st night was fine and ok. 2nd night was nightmare.. (due to the thin wall and next room was very noisy couple..) When next room shower or else.. we can hear all voice clearly.(water run through the pipes) ->we even heard clearly of the next room...... doing..... We cannot have a good rest at all.

Dear Supavit B., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to Management team and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rujirek Ritnuch Guest Experience Manager

Not as expected, limited variety breakfast

Customer review rating 2.0/5

May Families - 30/12/2021 Confirmed reviews ALL

Deluxe room but very small/ Room wall is thin enough to hear the other taking a shower at 6am / Staff service mind very good

Dear Sunantha C., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to reservation and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rujirek Ritnuch Guest Experience Manager

Very well prepared,room, meal.

Customer review rating 4.5/5

Thidhi D. Couples - 29/12/2021 Confirmed reviews ALL

More than expectation

Great services and comfortable

TripAdvisor rating 5.0/5

artsflh 29/11/2021 TripAdvisor review

Very pleasant stay at hotel. Room was clean, great services. Staffs are friendly and prompt response. I got the good sleep quality here. Breakfast was ok. Location is good, almost at the center of the city.

Staffs (Reception counter)

TripAdvisor rating 3.0/5

punjaph0ns Business - 07/04/2021 TripAdvisor review

Service mind for those 2 shifts were not so good. I got a big confusion about a room. They upgrade my room because of my tier. But all welcome drink, they put to my friend room. The welcome note was on the bed. It is not my name and not my friend 's name. When I told them. they didn't correct it immediately. I had to ask them twice. During check out, 3 ladies were in the counter. They said all words without service mind to my friend. When I came to them, they still did a lower standard of Accor. You can check my history before Covid. You will understand, why do I know Accor's standard. Chiang Mai is the top destination of Thailand, especially hospitality. During outbreak, you did a lower standard, I don't think, this is the right approach.

Nice room, good service

TripAdvisor rating 3.0/5

rkrachata 15/12/2020 TripAdvisor review

Good room and service from staff. But there should be more communication between front and housekeeping team. Since we requested Twin but the room has been set as a King. However, this incident has been solved perfectly.

Dear rkrachata, Thank you so much for such a great feedback about your recent stay with us! I am very delighted and honored to hear that you had a wonderful experience and that our team did everything they could to make sure you had an excellent stay. We also do apologize for inconvenience at first regarding to type of bed. Thank you again for sharing your stay experienced, and we hope to welcome you back to Novotel Chiang Mai Nimman Journeyhub for another beautiful stay. Sincerely, Piyaporn Manchanda Duty Manager

Unexpected in Chiangmai

TripAdvisor rating 4.0/5

chatchaisiriv 24/11/2020 TripAdvisor review

I having strong request a king bed when i did my booking because of fully book for my solo travel, when i checked in. the front desk (woman) try to find my king bed and i got it that time, but the view of the hotel is not satisfy. The room is clean and ready when i came back! 2nd day i hang on the clean room sign on the door but no cleaner come in, have to ask reception to call them. Overall is good !

Dear chatchaisiriv, Greetings from Novotel Chiang Mai Nimman Journeyhub. Thank you for taking the time to share with us your feedback regarding your recent stay and apologies that our hotel product and service are not meet your expectation. We have respectively taken well note of your comments and your view over the hotel quality and value and will definitely working on it to improve our hotel product and service. We hope you will give us the opportunity to serve you again when you return to our city. Best regards, Piyaporn Manchanda Duty Manager

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