Novotel Chiangmai Nimman Journeyhub Hotel 4 stars

nice one

Terrible breakfast , basically no choices not even cheese

Comfy bed and cozy room but no view.

waiting for long time checkin only one staff working at 10.30 , lobby is too small and crowded.

The room is clean, the location is not so near Nimman shops. The room was upgraded, unfortunately it faced the construction site. There were noisy sounds though it’s Sunday morning. Couldn’t sleep well due to the sound. The room was changed n the second night.

Service mind for those 2 shifts were not so good. I got a big confusion about a room. They upgrade my room because of my tier. But all welcome drink, they put to my friend room. The welcome note was on the bed. It is not my name and not my friend 's name. When I told them. they didn't correct it immediately. I had to ask them twice. During check out, 3 ladies were in the counter. They said all words without service mind to my friend. When I came to them, they still did a lower standard of Accor. You can check my history before Covid. You will understand, why do I know Accor's standard. Chiang Mai is the top destination of Thailand, especially hospitality. During outbreak, you did a lower standard, I don't think, this is the right approach.

staff are friendly. Good location. Cleaner seems to use old rug to wipe the basin, left the short hairs which not belong to me.

Clean room. Good staff and service

Hotel location wasn't ideal since it wasn't exactly on Nimman Haemin Rd. Hotel is relatively new so the room was nice but I don't really like the open bathroom next to the bed. Loyalty member recognition was somewhat disappointed. I have to ask for what I am entitled for and it wasn't that good too.

From stay What felt the worst was the hospitality since the check-in staff didn't smile and didn't explain anything. Just send the room card only. It was myself who had to inquire about what time I had breakfast, where was the room going? As for other matters, the staff would not recommend at all. The swimming pool, I have to look at the sign where I go. But I would like to appreciate the staff who take care of the restaurant who care And take good care of me since I have children The staff are very attentive and caring. Including the security staff who help take care of the luggage In spite of the fact that it was not even his duty. As for the room I think it would be better to upgrade. Because it is a time when there is not a lot of guests To create a good experience for accor members

Good stay for business trip, but the room feel small like business hotel if we are 5 star hotel.

Good room and service from staff. But there should be more communication between front and housekeeping team. Since we requested Twin but the room has been set as a King. However, this incident has been solved perfectly.

I having strong request a king bed when i did my booking because of fully book for my solo travel, when i checked in. the front desk (woman) try to find my king bed and i got it that time, but the view of the hotel is not satisfy. The room is clean and ready when i came back! 2nd day i hang on the clean room sign on the door but no cleaner come in, have to ask reception to call them. Overall is good !

The facility is new and good. The location is not far from Nimman street and night market. Staff have service mind. I have only issue, the light in the room is not enough when I make up. The others is good.

I stayed for a business. This is my second time at this hotel. The room is nice and clean. The hotel is at excellent location as it just 15 minutes away from airport. Service is great. Also parking available.