Novotel Chiangmai Nimman Journeyhub Hotel 4 stars

Customer review rating 4.2/5 630 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Chiangmai Nimman Journeyhub
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • The hotel is the only Novotel property in Northern

  • Enjoy our family package which offers free breakfast for children below 16.

  • Our new hotel features a contemporary design.

  • The hotel is within walking distance to One Nimman and Maya Lifestyle Shopping Center.

  • The hotel is a short walk from One Nimman Art Culture and Contemporary Art Center.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • CHIANGMAI AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
  • Bicycles rentalPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Novotel Chiangmai Nimman Journeyhub

7*77 Moo 2, Huay Kaew Road
Soi Sreesud,Chang Phueak, Muang
50300
chiangmai
thailand

Tel: +6652012777

Fax: (+66)52012799

Check-in from 14h00

Check out up to 12h00

  • By plane

    CHIANGMAI AIRPORT At 7km / 4 miles - Shuttle paying

GPS :18.804685, 98.96416

Our accommodation(s)

202 guest rooms including Suites with the best Family Offer (16 years old get free breakfast when sharing beds with parents during stay max 2 child per room). In housed guests can also access rooftop pool and In-Balance Fitness by Novotel.

Standard King bed

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Satellite/cable colour TV

Standard twin beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Satellite/cable colour TV

Superior King bed with Balcony

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Satellite/cable colour TV

Superior Twin beds with Balcony

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Satellite/cable colour TV

Deluxe King bed with Terrace

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Views: Garden View *

* Subject to availability

  • Satellite/cable colour TV
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Food Exchange is a stylish, contemporary restaurant with a lush leafy backdrop. It offers Asian, Thai and International cuisine for breakfast, brunch and dinner. The perfect place for friends and family to gather over delicious meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Non contractual photo

The Gourmet Bar is a brand new dining space open from 7 a.m. till late. The perfect spot to enjoy various delicious Thai and Western dishes as well as a selection of drinks and pastries, while hanging out with friends and colleagues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 300

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Chiangmai Nimman Journeyhub

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

630 reviews

tripadvisor

TripAdvisor Rating 4.0/5

107 reviews

Nice room but terrible view

Customer review rating 4.2/5

Thanesvorn S. Couples - 15/09/2020 Confirmed reviews ALL

I like the room, especially the bed and cleanliness. But the location is not nice, especially the view from my room, also the rooftop pool.

good location

Customer review rating 4.2/5

Kiattichai Families - 09/09/2020 Confirmed reviews ALL

All is good, except for the payment process. I used my credit card when I booking on the website. When I arrived at the hotel, the staff ask me which credit card that I need to use. I confirm the same credit card that I used when I booking. When I check out the staff ask me again about the credit card that I need to used to pay for the room. I said that I let the staff know already when I check-in, why you ask me again? I think the payment of the system had a problem. You should be approved ASAP.

Dear Khun Kiattichai P., Warm greeting from Novotel Chiang Mai Nimman Journeyhub! Thank you for taking the time to share with us your constructive feedback regarding your recent stay and apologies that our hotel product and service are not meet your expectation. We have respectively taken well note of your comments and your view over the hotel quality and value and will definitely working on it to improve our hotel product and service. We hope you will give us the opportunity to serve you again when you return to our city. Best Regards, Piyaporn M. Duty Manager

New and Clean

Customer review rating 4.2/5

On-anong S. Couples - 08/09/2020 Confirmed reviews ALL

The hotel just built last and open on June 2019, the nice staff but I did’t get BF when my friend got in the same price. I booked the room after him a day. It’s my mistake to check the detail before confirmation.

Dear Khun Onanong S., Warm greeting from Novotel Chiang Mai Nimman Journeyhub! Thank you for taking the time to share with us your constructive feedback regarding your recent stay and apologies that our hotel product and service are not meet your expectation. We have respectively taken well note of your comments and your view over the hotel quality and value and will definitely working on it to improve our hotel product and service. We hope you will give us the opportunity to serve you again when you return to our city. Best Regards, Piyaporn M. Duty Manager

Well Located

Customer review rating 4.2/5

Anonymous Couples - 08/09/2020 Confirmed reviews ALL

Service is abit low than standard.

Dear Khun Panupong S., Warm greeting from Novotel Chiang Mai Nimman Journeyhub! We are sorry that your experience did not meet your expectation and your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met each visit. Again, thank you for your kindly feedback. Our team is looking forward to welcoming you back again, with a positive experience soon. Meanwhile, please stay safe and take care during these difficult times. Best regards, Piyaporn M. Duty Manager
Customer review rating 4.2/5

Anonymous Business - 07/09/2020 Confirmed reviews ALL

Room is good Breakfast set need improvement

Dear Khun Werasak R., Warm greeting from Novotel Chiang Mai Nimman Journeyhub! We are sorry that your experience did not meet your expectation and your opinions are very valuable in helping us maintain a high level of service to guests and in ensuring that your expectations are met each visit. We sincerely appreciate your kind understanding, we are looking forward to welcome you again when hotel is fully open. Thank you again for the feedback and will definitely work on it to improve our products and services. We do hope that you will come back to stay with us to experience the change. Best Regards, Piyaporn M. Duty Manager

Well stayed with lock down ambience

Customer review rating 4.2/5

Nattakorn B. Families - 01/09/2020 Confirmed reviews ALL

There was nothing wrong to our stay. Only one recommendation which is the cleanliness of the public area, there were dust and dried leafs in front of the elevator on both the day of arrival and departure. Fully understand of a tough situation but cleanliness is still need to prioritize in order to create the trust.

Dear Nattakorn B., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amika Khaniyor Front Office Manager

Chiangmai Trip

TripAdvisor rating 4.0/5

chittame Family - 01/09/2020 TripAdvisor review

We came to Chiangmai 3days 2nights in this trip. The hotel had been well prepared in health screen and operation to ensure that we are safe during staying ex. Temperature check before entry to hotel, The breakfast served in room only. The hotel located near Nimmann and Maya shopping mall but it was not next to the main road ~ 5 min walk. However, we found the hotel staff worked only 07am - 08pm and the All Plus privilage seems no implement here😰. By the way, It may be caused of business recovery recently and new normal service after Covid.

Worse breakfast ever, Front staff provide bad answer.

Customer review rating 4.2/5

Your G. Business - 30/08/2020 Confirmed reviews ALL

- Very bad breakfast, no choice selection. Bad taste. - Front staff provide answer carelessly.

Dear Khun Tempark P., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Piyaporn M. Duty Manager

Lovely room !

Customer review rating 4.2/5

Peter L. Friends - 14/08/2020 Confirmed reviews ALL

A pleasant stay in difficult times. With the exception of the restaurant, all services were available.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika Khaniyor Front Office Manager

Pleasant stay

Customer review rating 4.2/5

Anonymous Families - 13/08/2020 Confirmed reviews ALL

Amid covid-19, we think this hotel’s service was great anyway. There is lack of in dining options though that was clear from the start. Hotel is clean, staff friendly, facilities are good. We would stay here again when we come back to Chiang Mai. Have issues with booking as All Accor did not have the room available from their site but booking.com did. So our stay is NOT counted in my All Accor membership.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika Khaniyor Front Office Manager

Enjoyable stay

Customer review rating 4.2/5

Worapong Couples - 12/08/2020 Confirmed reviews ALL

We were there for trail running event, so the location was perfect for us. The staffs were really nice and upgrade the room for us. The room is very generous on space and new.

Dear Khun Worapong, We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika Khaniyor Front Office Manager

good stay

Customer review rating 4.2/5

Nattawut R. Couples - 03/08/2020 Confirmed reviews ALL

house keeping should concentrade more on cleanliness

Dear Khun Nattawut, Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Meanwhile, please stay safe and take care during these difficult times. Best Regards, Amika Khaniyor Front Office Manager

Clean & comfort

Customer review rating 4.2/5

Malee D. Friends - 30/07/2020 Confirmed reviews ALL

I had stayed here for a few times (before & after Covid-19). And it seems okay to me. As Novotel still maintain a high standard quality of their room & service as same as prior, except no any breakfast in the morning after Covid-19. Anyhow they still provided a small box set to be sent directly to the room instead.

Dear Khun Malee, We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, Amika Khaniyor Front Office Manager

Warm welcome.

Customer review rating 4.2/5

Me Friends - 22/07/2020 Confirmed reviews ALL

As its new hotel, everything well clean.

Dear Khun Sakchai C., Greeting from Novotel Chiang Mai Nimman Journeyhub! We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piyaporn M. Duty Manager

Warm welcoming

Customer review rating 4.2/5

Jay Friends - 22/07/2020 Confirmed reviews ALL

I was stay at Novotel Nimman for 2 nights and it was really relax. The hotel is very located in a good and easy going location. Near to down town, market, shopping mall, nice restaurant, and also good night club. Khun Bird is very helpful and nice characters. I will be back here again when the situation is getting better. Thank you for your warm welcoming.

Dear Issaya P., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team and Khun Bird for your kind feedback. I am sure that your comments feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piyaporn M. Duty Manager

Cozy Novotel Chiang Mai

Customer review rating 4.2/5

Pairoj T. Friends - 15/07/2020 Confirmed reviews ALL

It was my third time to stay in Novotel when I visited Chiang Mai. I do understand you couldn’t do much service as usual. I didn’t get any services from your restaurant because it has closed. Actually I love traditional Lanna foods of your menu. The hotel was so quiet at that time I stayed. I really hope your full reopening will come soon.

Dear Pairoj t., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we sincerely your kind understanding as hotel didn't operate full services in this moment. We are looking forward to welcome you and your family when we are fully re-open. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piyaporn M. Duty Manager

Not reach the expectation for Novotel

Customer review rating 4.2/5

Mai Families - 07/07/2020 Confirmed reviews ALL

Small room , we booked superior with extra bed but we got very small room

Dear Wanichya S., Thank you for taking the time to tell us about your experience at the Novotel Chiangmai Nimman Journeyhub. I am sorry that your experience did not meet your expectations. However, we would like to inform that the room that you booked was Superior Balcony and upon your arrival we provided Deluxe Terrace for you and the size of the room is same size i.e. 28sqm. We are aware that this short-term closure may cause difficulties to our guests and their families. During this period. We sincerely appreciate your understanding, and we look forward to welcoming you and your family back to Novotel Chiang Mai when we fully re-open. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Meanwhile, please stay safe and take care during these difficult times. Sincerely, Amika Khaniyor Front Office Manager

New modern building

Customer review rating 4.2/5

Fritz S. Solo - 03/04/2020 Confirmed reviews ALL

Was a little surprised when I arrived at hotel. It looked like a side entrance to the lobby, which is also very small (maybe not yet finished?). Extremly friendly staff in all departments (checkin -out, house keeping and breakfast). My room with „a view“ was towards a construction site. But there was no work going on. All in all a nice experience. Unfortunately had to leave one night earlier due to the present situation. Hope all staff are well and safe.

Dear Fritz S., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika Khaniyor Assistant Front Office Manager

Awesome

Customer review rating 4.2/5

Anonymous Couples - 28/03/2020 Confirmed reviews ALL

Staff very friendly and helpful. The location is wonderful, it's a heart of city. Lot of place to eat. Thank you Ms.Julie for your kindness.

Dear Khun Pornthep S., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piyaporn Manchanda (Ms.) Duty Manager

Great value

Customer review rating 4.2/5

Jaak R. Couples - 23/03/2020 Confirmed reviews ALL

Under the present conditions very impressed in all aspects albeit everything/where is pretty empty also particularly the comradery/respect amongst the staff was nice to see.

Dear Jaak R., We very much appreciate your comments regarding your stay at the Novotel Chiangmai Nimman Journeyhub. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amika Khaniyor Assistant Front Office Manager

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