Dear Khun Saisarang Thank you very much for your wonderful feedback and for giving us a perfect score! We are delighted to hear that your family enjoyed staying with us and that you appreciated our family-friendly facilities and services, especially our kids’ facilities, room service, and breakfast team. It is wonderful to know that you enjoyed our generous breakfast selection and experienced warm and attentive service from our team. Your kind recognition of our Lobby, Room Service, and Breakfast teams is truly appreciated and will be shared with them. Thank you again for your kind support and recommendation. We look forward to welcoming you and your family back to Novotel Chiang Mai Nimman Journeyhub for another memorable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Mimi C., Thank you very much for your wonderful feedback and for giving us a perfect score! We are delighted to hear that you enjoyed our convenient location, clean rooms, and friendly and helpful service from our team. It is wonderful to know that you had such a fantastic stay and would highly recommend us. Your kind words are a great encouragement to our entire team. Thank you again for choosing Novotel Chiang Mai Nimman Journeyhub. We look forward to welcoming you back on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Inthaphan, Thank you very much for taking the time to share your wonderful feedback and for giving us a perfect score! We are delighted to hear that you enjoyed our convenient location, comfortable and quiet room, as well as our tasty breakfast. It is also wonderful to know that you had a positive experience with our team and the ALL Accor booking experience. Thank you again for your kind support and recommendation. We look forward to welcoming you back to Novotel Chiang Mai Nimman Journeyhub on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Xu W., Thank you for taking the time to provide feedback regarding your recent stay with us. We are pleased to know that you enjoyed your overall stay. In reference to our location, we are conveniently located near major shopping centers such as MAYA Lifestyle Shopping Center along with a short walk away from Chiang Mai University. Additionally we are also within easy reach of Doi Suthep, making it a convenient base for exploring Chiang Mai and its surroundings. Furthermore, the hotel and the rooms along with the facilities were designed keeping the needs of the modern traveler in mind and I am sorry to hear that it was not to you liking. . I sincerely hope we have the opportunity to welcome you back in the near future and If I can be of any assistance, Please do let me know. Thank you Best regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Bjorn Thank you for taking the time to complete our survey and for awarding us a perfect rating following your recent business stay at Novotel Chiangmai Nimman Journeyhub! We are truly delighted to read your comment that we always provide great service. Delivering consistent, high-quality hospitality is our top priority, and knowing that our team succeeds in making your stays seamless and enjoyable is the greatest reward for us. Thank you once again for your loyal support and kind recommendation. We look forward to welcoming you back for another exceptional stay on your next trip to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Valued Guest, Thank you for being a valued ALL Platinum member and for sharing your feedback following your recent trip to Novotel Chiangmai Nimman Journeyhub. We are glad to hear that you found our hotel to be a good place to stay at a great price! Providing comfortable accommodation and excellent value remains top priorities for our team. We also appreciate your feedback regarding the airplane noise, which is common given Nimman’s convenient proximity to Chiang Mai International Airport. For future stays, please feel free to reach out to our Front Desk team, as we have complimentary earplugs available upon request to help ensure a peaceful night's rest. Thank you once again for your loyalty to Accor and for your helpful review. We hope to have the pleasure of welcoming you back on your next visit to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Paul, Thank you for taking the time to complete our survey and for giving us a perfect overall score following your stay with friends at Novotel Chiangmai Nimman Journeyhub! We are delighted to hear that you enjoyed our convenient location, the shuttle service to MAYA Lifestyle Shopping Center, and the hospitality of our friendly, smiling front desk team. Cleanliness and warm service are top priorities for us, so knowing we met your expectations means a lot. Thank you once again for your kind review and recommendation. We look forward to welcoming you and your friends back to Chiang Mai in the future! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Frederick Thank you for choosing Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed our spacious rooms, friendly service, and convenient location within easy walking distance of the area's top shopping and dining spots. It is also wonderful to know that your booking experience on the Accor ALL app was seamless. Thank you for sharing your feedback regarding our breakfast selection as well; we are continuously working to enhance our offerings to ensure an even better experience for our guests. We truly appreciate your kind recommendation and look forward to welcoming you back for another fantastic stay in Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Xiaoying, On behalf of the entire team at Novotel Chiangmai Nimman Journeyhub, thank you so much for completing our guest survey and for giving us a perfect rating. As an ALL – Accor Live Limitless Gold Member, your trust and affection for the Novotel brand mean the world to us. We are thrilled to hear that our helpful and professional staff made such a positive impression, and that you enjoyed our prime location, room upgrade, and overall experience. Thank you once again for your top recommendation and constant support. We look forward to welcoming you and your partner back for another memorable stay in Chiang Mai! Warmest regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Yod, On behalf of the entire team at Novotel Chiangmai Nimman Journeyhub, thank you so much for completing our guest survey and for sharing your detailed feedback with us. As an ALL – Accor Live Limitless Gold Member, your loyalty is truly appreciated. We are delighted to hear that you enjoyed our warm greeting, comfortable room layout, and especially our Friday Seafood Buffet at Food Exchange! Thank you once again for your review and support. We look forward to welcoming you and your partner back for an even better stay on your next trip to Chiang Mai! Warmest regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Tanya, Thank you for taking the time to provide feedback regarding your recent stay with us at the Novotel Chiang Mai Nimman Journeyhub. Rest assured, we value and receive every feedback with an increased level of sincerity and an understanding to improve our services and facilities thereafter. I can certainly see that the team had upgraded yourself to one of our Executive King Corner Rooms with a bigger floor area and a patio in the back. However I am disappointed to hear that the noise from the facilities and our surroundings was an inconvenience. My sincere apologies for this and I’ll certainly review this with our Chief Engineer for corrective action. Furthermore If I may request for any additional feedback regarding our breakfast offering at Food Exchange, that’ll be greatly appreciated. Additionally if I may seek your preferences towards any other room configuration at the hotel besides the one you previously stayed in, Please do let me know. Thank you for your continued loyalty and patronage to Accor. I sincerely hope you give us another opportunity to better serve yourselves in the future. The team and I look forward to welcome you back to the hotel and If I may be of any assistance moving forward; Please do let me know. Wising you a lovely weekend ahead. Thank you Best regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Gertjan F. L., Thank you very much for taking the time to share your review following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are absolutely delighted to read your perfect ratings across all areas, from check-in to check-out. It is wonderful to hear that you enjoyed our modern design, cleanliness, and central location. We also appreciate your kind feedback regarding our team’s swift attention to resolving your requests—ensuring a seamless and comfortable stay for our guests is always our top priority. We look forward to welcoming you back to Chiang Mai for another exceptional stay in the near future! Warmest regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Victor, Thank you for taking the time to provide feedback regarding your recent stay with us at the Novotel Chiang Mai Nimman Journeyhub. At the onset, we are pleased to hear that you enjoyed our location, condition of our rooms along with the breakfast offering and the flexibility for a late check-out. Furthermore, my sincere apologies for the issues encountered with the Wi-fi and Internet connection in your room. Whilst our team attempted to increase the connectivity and bandwidth by placing a Wi-Fi extender near your room, I understand that it still fell short of providing the seamless connectivity required for your usage. Rest assured, we have extensively invested into the Internet and Network connectivity at the hotel and I am really sorry again that it was an inconvenience to yourself. We are certainly reviewing and investigating it from our end and we’ll ensure that seamless internet connectivity is not an issue for any of our guests. Thank you for your continued loyalty and patronage to Accor. I sincerely hope to welcome you back in the near future and If I can be of any assistance moving forward; please do let me know. Have a lovely rest of the week ahead. Best regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Mei L. L., Warm greetings from Novotel Chiangmai Nimman Journeyhub. Thank you for taking the time to present the feedback regarding your recent stay with us. We duly note the feedback regarding the wayfinding and the access to the hotel lobby and we’ll certainly review to address any shortcomings. Additionally, We are always looking for feedback to enhance our guest journey and your commentary is invaluable to us. Furthermore, I can see that your enjoyed the services and facilities at the hotel and thank you for your positive note regarding your overall stay. We look forward to welcoming you back in the near future and If I can be of any assistance, Please do let me know. Wishing you a lovely week ahead. Best regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Sasikarn, Thank you very much for sharing your wonderful feedback following your stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed our convenient location, clean and comfortable room, breakfast, and friendly service. We also truly appreciate your kind words and are especially pleased to know that you have already made a reservation for your next visit in September. We sincerely apologize for the inconvenience regarding the internet connection. Your feedback is very valuable, and we will continue to work with our IT team to improve the Wi-Fi experience for our guests. Thank you again for your kind support. We look forward to welcoming you back in September and providing you with an even better stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Supalak, Thank you very much for your wonderful feedback and for giving us a perfect score. We are delighted to know that you enjoyed our convenient location and were especially pleased with the excellent service provided by our team during check-in. Your kind recognition of our Front Office team is truly appreciated and will be a great encouragement to them. We are also happy to know that you enjoyed your accommodation, cleanliness, breakfast, Wi-Fi, and overall experience with us. We look forward to welcoming you and your partner back to Novotel Chiangmai Nimman Journeyhub for another memorable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Chen Y. W., Thank you very much for sharing your feedback following your stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed the good atmosphere of the room, cleanliness, and friendly service from our team. We are also pleased to know that you had a smooth check-in and check-out experience and enjoyed your stay with us as an ALL Platinum member. We look forward to welcoming you back to Chiang Mai and hope to make your next stay even more enjoyable. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Jia P. G. W., Thank you very much for sharing your wonderful feedback following your stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to know that you had an enjoyable and comfortable stay and were pleased with our location, facilities, and service. It is especially wonderful to hear that our team made you feel welcome, from recommending local shops to offering an umbrella during the rain. We truly appreciate your kind words about our professional and attentive team, as well as your positive feedback as an ALL Gold member. Your 10/10 rating means a lot to us and will be shared with our team as encouragement. Thank you again for your kind support. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub in the future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub