Novotel Chiangmai Nimman Journeyhub

Customer review rating (ALL Rating) 4.3/5 1,164 reviews

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Description

Hotel extras

  • The hotel is the only Novotel property in Northern Thailand

  • Enjoy our family package which offers free breakfast for children below 16.

  • This hotel is pet friendly.

  • The hotel is within walking distance to One Nimman , Maya Shopping Center and MAYA theatres .

  • The hotel is a short walk from One Nimman Art Culture and Contemporary Art Center.

Our accommodation(s)

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Hotel location

Novotel Chiangmai Nimman Journeyhub

7*77 Moo 2, Huay Kaew Road, Soi Sreesud,Chang Phueak, Muang
50300 CHIANGMAI
Thailand

GPS:18.804685, 98.96416

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOOD EXCHANGE

Food Exchange is a stylish, contemporary restaurant with a lush leafy backdrop. It offers Asian, Thai and International cuisine for breakfast, brunch and dinner. The perfect place for friends and family to gather over delicious meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,164 reviews

TripAdvisor Rating  4.0/5  152 reviews

Good stay

Customer review rating 5.0/5

Dr. T. Couples - Confirmed reviews ALL

All the staff and the manager are very friendly . They don’t hesitate to give services whenever we need. They all look active and hardworking.

Dear Dr. T., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you found our staff and manager to be very friendly and accommodating. Providing exceptional service is always our top priority, and we are glad to hear that our team's efforts were appreciated. We take your comments regarding the breakfast into consideration and understand the importance of offering inclusive options for our guests. Your feedback helps us in continually improving our services, and we will certainly explore ways to enhance the breakfast experience for our guests. We would like to extend our gratitude for acknowledging B & Job as special contributors to your satisfaction. They will be commended for their outstanding service. Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub for another memorable experience. Warm regards, Sirisook Moore Operations Manager

Great service

Customer review rating 4.5/5

Tommy C. Couples - Confirmed reviews ALL

Service was great and I enjoyed my stay

Dear Tommy C., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you enjoyed your experience and found our service to be great. Providing exceptional service to our guests is always our top priority, and it's wonderful to know that we met your expectations during your stay. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Sirisook Moore Operations Manager

Great service and good location

Customer review rating 3.5/5

B Couples - Confirmed reviews ALL

Service was great and location was good, about 10 mins walk to One Nimman and Maya. Room was decent sized and clean. Wasn't impressed with the pool, initial look pool seemed clean but when I started swimming I noticed the walls seemed to be covered in algae so I didn't used it again.

Dear Ms. Yeni, Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We are delighted to hear that you appreciated our excellent service and found our location convenient for exploring the area. However, we regret to learn of your disappointment with the condition of our pool during your stay. Your feedback regarding the presence of algae is concerning, and please accept our sincerest apologies for any inconvenience this may have caused. Rest assured, we have immediately addressed this issue with our engineering team, who are implementing a thorough maintenance plan to ensure the cleanliness and safety of our pool facilities. We greatly value your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. Your satisfaction is of utmost importance to us, and we are committed to ensuring that your next visit exceeds your expectations. Thank you once again for choosing to stay with us. We look forward to welcoming you back for a much-improved experience in the future. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

Good stay

Customer review rating 4.5/5

Dr L. Business - Confirmed reviews ALL

The staff are absolutely wonderful, they tried their best to help with all our issues . So well priced , just don’t stay on the 3rd floor if you want peace . Bus loads of Chinese who have no consideration for other tourists wanting a peaceful stay . Besides that we couldn’t complain. Thanks team Novotel. Keep up the good work

Dear Dr L., Thank you for sharing your feedback on your recent stay at Novotel Chiangmai Nimman Journeyhub. We're thrilled to hear that you had a good stay and found our staff to be absolutely wonderful. Ensuring our guests feel welcomed and supported throughout their stay is a top priority for us, and we're glad to hear that our team members, including Benjamin, Juicy, and Arm, were able to assist you efficiently. We regret to hear about the inconvenience caused by the noise from the 3rd floor during your stay. Your feedback regarding the Wi-Fi speed and the quality of food and beverages at breakfast has been duly noted. Rest assured, we are continuously working to enhance our services and offerings to ensure a more enjoyable experience for all our guests. We appreciate your suggestions for improvement and will address these areas promptly. Once again, we thank you for choosing Novotel Chiangmai Nimman Journeyhub and for taking the time to share your valuable feedback with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Sirisook Moore Operations Manager

Blood Stains Inside Room

Customer review rating 3.0/5

Tinnawith Families - Confirmed reviews ALL

The presence of blood stains throughout the room, particularly in the bathroom area, is deeply concerning and unacceptable. Urgent action is needed to ensure cleanliness and hygiene standards are met for all guests. I can provide photo if necessary.

Dear Khun Tinnawith, Thank you for taking the time to share your feedback with us. We sincerely apologize for the presence of blood stains in your room, especially in the bathroom area. Your comfort and satisfaction are our top priorities, and we deeply regret any inconvenience this may have caused during your stay. Please know that we take your concerns very seriously, and we are committed to addressing them promptly. We have already initiated a thorough review of our cleanliness and housekeeping procedures to identify areas for improvement. Additionally, we will be providing additional training and support to our housekeeping team to ensure that our rooms meet the highest standards of cleanliness. Your feedback is invaluable to us as it helps us to identify areas where we can enhance our service delivery. We appreciate your patience and understanding as we work diligently to make the necessary improvements. If there is anything else we can do to make your future stays more enjoyable, please do not hesitate to let us know. We value your continued support and hope to have the opportunity to welcome you back for a much-improved experience. Warm regards, Nakul Gupta General Manager Novotel Chiang Mai Nimman Journeyhub

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Other web-users rate our hotel

  • 504 reviews 8.2/10 Location
  • 833 reviews 7.1/10 Room
  • 697 reviews 8.4/10 Service
  • 14 reviews 6.2/10 WiFi
  • 428 reviews 5.6/10 Comfort
  • 381 reviews 8.1/10 Cleanliness
  • 311 reviews 7.6/10 Breakfast
  • 201 reviews 5.1/10 Amenities

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