Novotel Chiangmai Nimman Journeyhub

They so unprofessional during very peak period in Chiang Mai. During my stay from 16 NOV to 19 NOV 2023 at your hotel. At breakfast time I met the problem more than 5 min for waiting time for sausage from your team and every guest also met same situation I think It's seem link a donation from your teams. Because they fired only a few pieces with 90% occupancy with breakfast included I met this problem both for 17 at 6.45 am. to 08.00 am. and today from 8.40 to 10.00 am. I already told your F&B staff but they just acknowledge and try to explain the sausage was special. I understand but they should be like professionals with NOVOTEL brands as they trust. Your F&B staff just react only to me but my point is this should be standardized to everyone. I understand you and your team need to save your budget for your hotel but you and your teams but don't forgot to safe guest experience. I leave your hotel at 11.50 and I already inform your receptionist team about our estimated time. Your staff had more than 3 hour for fixing but after 3 pm. When I arrived I found my room still the same as before I left. Your teams explained today quite high occupancy but I think the answers were not fair to me and this is not a reason to speak and reply to me.

You have to overhaul all staff, except bartenders.

Welcome letter: in other words, if you wanted an upgrade as a gold guests you should have asked for it. Better was to leave that part out. Room was Ok but noisy as no double glass and on the flight path. Breakfast in points was not more then 3 out of 10. Nothing special at all. We come to Chiang Mai every 3 months and stay in Villa Klang Wiang and other boutique properties. The price I paid for Novotel was about the same as we normally pay at boutique hotels. Parking at Novotel was super small. None of the TV channels worked. They first person the next day that actually greeted us was at the entrance of the breakfast restaurant. Nobody else of the staff in the hotel greeted us, basically ignored us. Most hot breakfast items were empty, omelette was the smallest I have seen in my life. Breakfast was a big let down! I feel the staff and possible manager have no feeling with the guests or no experience being a hotelier. Only the manager can change this! If you did not send me this survey you would not have known important information where this Novotel completely missing the point of looking after their guests. This makes a guest come back. We will not come back to this Novotel. Please see this not as a complain but as a valuable feedback that can help your property being a favourite of guests traveling to Chiang Mai in the future. Start with training your staff how to look after there guests the same way they might do at home. How and what would they do for there guests at home? It would be interesting to know as a manager. Best regards, Rogier B.

Was supposedly upgraded to a deluxe room based on my membership and was assigned room 103. Being on the ground floor was perfectly fine, except that this particular room (which was the only one) directly faced the lobby, which meant noise from huge groups in the lobby in the morning could be clearly heard. There was a door between the lobby and the walkway to the rooms which would have helped reduce the noise but that remained perpetually opened. For what it’s worth, I wake up every morning to go out of my room to close that door multiple times but minutes later someone walked through and left it open again. I gave up. So much for a restful stay.

Front desk people very helpful. Great location. Beautifully decorated room. No complaints.