Novotel Chiangmai Nimman Journeyhub Hotel 4 stars

There was nothing wrong to our stay. Only one recommendation which is the cleanliness of the public area, there were dust and dried leafs in front of the elevator on both the day of arrival and departure. Fully understand of a tough situation but cleanliness is still need to prioritize in order to create the trust.

We came to Chiangmai 3days 2nights in this trip. The hotel had been well prepared in health screen and operation to ensure that we are safe during staying ex. Temperature check before entry to hotel, The breakfast served in room only. The hotel located near Nimmann and Maya shopping mall but it was not next to the main road ~ 5 min walk. However, we found the hotel staff worked only 07am - 08pm and the All Plus privilage seems no implement here😰. By the way, It may be caused of business recovery recently and new normal service after Covid.

- Very bad breakfast, no choice selection. Bad taste. - Front staff provide answer carelessly.

A pleasant stay in difficult times. With the exception of the restaurant, all services were available.

Amid covid-19, we think this hotel’s service was great anyway. There is lack of in dining options though that was clear from the start. Hotel is clean, staff friendly, facilities are good. We would stay here again when we come back to Chiang Mai. Have issues with booking as All Accor did not have the room available from their site but booking.com did. So our stay is NOT counted in my All Accor membership.

We were there for trail running event, so the location was perfect for us. The staffs were really nice and upgrade the room for us. The room is very generous on space and new.

house keeping should concentrade more on cleanliness

I had stayed here for a few times (before & after Covid-19). And it seems okay to me. As Novotel still maintain a high standard quality of their room & service as same as prior, except no any breakfast in the morning after Covid-19. Anyhow they still provided a small box set to be sent directly to the room instead.

As its new hotel, everything well clean.

I was stay at Novotel Nimman for 2 nights and it was really relax. The hotel is very located in a good and easy going location. Near to down town, market, shopping mall, nice restaurant, and also good night club. Khun Bird is very helpful and nice characters. I will be back here again when the situation is getting better. Thank you for your warm welcoming.

It was my third time to stay in Novotel when I visited Chiang Mai. I do understand you couldn’t do much service as usual. I didn’t get any services from your restaurant because it has closed. Actually I love traditional Lanna foods of your menu. The hotel was so quiet at that time I stayed. I really hope your full reopening will come soon.

Small room , we booked superior with extra bed but we got very small room

Was a little surprised when I arrived at hotel. It looked like a side entrance to the lobby, which is also very small (maybe not yet finished?). Extremly friendly staff in all departments (checkin -out, house keeping and breakfast). My room with „a view“ was towards a construction site. But there was no work going on. All in all a nice experience. Unfortunately had to leave one night earlier due to the present situation. Hope all staff are well and safe.

Staff very friendly and helpful. The location is wonderful, it's a heart of city. Lot of place to eat. Thank you Ms.Julie for your kindness.

Under the present conditions very impressed in all aspects albeit everything/where is pretty empty also particularly the comradery/respect amongst the staff was nice to see.