Novotel Chiangmai Nimman Journeyhub 4.5 stars

Customer review rating (ALL Rating) 4.4/5 1,077 reviews

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Novotel Chiangmai Nimman Journeyhub - Image 1
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7*77 Moo 2, Huay Kaew Road, Soi Sreesud,Chang Phueak, Muang, 50300 CHIANGMAI, Thailand

Description

Hotel extras

  • The hotel is the only Novotel property in Northern Thailand

  • Enjoy our family package which offers free breakfast for children below 16.

  • This hotel is pet friendly.

  • The hotel is within walking distance to One Nimman , Maya Shopping Center and MAYA theatres .

  • This hotel has Electric Vehicle charger.

Our accommodation(s)

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Hotel location

Novotel Chiangmai Nimman Journeyhub

7*77 Moo 2, Huay Kaew Road, Soi Sreesud,Chang Phueak, Muang
50300 CHIANGMAI
Thailand

GPS:18.804685, 98.96416

Telephone
Fax +66 52 012 799

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FOOD EXCHANGE

Food Exchange is a stylish, contemporary restaurant with a lush leafy backdrop. It offers Asian, Thai and International cuisine for breakfast, brunch and dinner. The perfect place for friends and family to gather over delicious meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,077 reviews

TripAdvisor Rating  4.1/5  176 reviews

Customer review rating 4.0/5

Naryn D. A. S. Couples - Confirmed reviews ALL

We had a good stay in Novotel. The room was big, the beds were comfortable and the bathroom great. What was less great were the curtains, they were unfortunately very dirty. Maybe we just got unlucky or maybe it was the people that stayed before us. The building itselt it also not in the best shape. I think it might need a little sprucing up.

Dear Naryn D. A. S., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay, found the room spacious, the beds comfortable, and the bathroom to your satisfaction. Your positive comments are truly appreciated. We also appreciate your honest feedback regarding the curtains and the exterior condition of the building. Please be assured that we have shared your comments with our Housekeeping and Maintenance teams to ensure these areas are addressed and improved for future stays. Your feedback is invaluable as it helps us continually enhance our services. We truly hope to have the pleasure of welcoming you back to Novotel Chiangmai Nimman Journeyhub for an even more enjoyable stay. Warm regards, Boondarik W. Operations Executive Novotel & ibis Chiang Mai Nimman Journeyhub

Customer review rating 5.0/5

Tanakawee T. Friends - Confirmed reviews ALL

I stayed at Novotel Chiang Mai Nimman Journeyhub from 21–23 November, and everything went smoothly with no waiting time for room access. This trip to Chiang Mai was another frequent visit of mine, mainly to enjoy the “Thai Sakura” blossoms at Khun Chang Kian. The cool, crisp high-season weather made the experience even better. The hotel’s location near the Rin Kham (MAYA) Intersection was very convenient. I used a travel voucher for 2 rooms at a total price of THB 11,xxx, Get upgrade to a corner Executive Room (Room 259). As a Platinum member, I received all the expected benefits. The Welcome Drinks menu had expanded since my previous stay, offering a wider selection. Drinks could be redeemed at the bar on the B floor near the FOOD EXCHANGE restaurant — a great open-air spot to relax and enjoy the cool breeze. Breakfast was complimentary for Platinum members. Served from 6:30 AM to 10:30 AM, the buffet offered a wide variety with rotating menus and beautifully presented dishes — perfect for Instagram lovers. The Welcome Set featured crispy banana and sweet potato snacks, along with a bottle of wine — a lovely touch during the stay. The fitness center and swimming pool were on the smaller side but provided great lighting and nice spots for photos. During my stay, the weather was wonderfully cool at 10–16°C. Despite the high season and full occupancy, the hotel didn’t feel overcrowded or competitive for amenities. Overall, Novotel Chiang Mai is a solid choice — reasonably priced, comfortable, and ideal for relaxing while enjoying Chiang Mai’s beautiful atmosphere and refreshing weather. I hope this review helps others who are considering accommodation options in Chiang Mai.

Dear Khun Tanakawee, Thank you very much for choosing to stay with us once again at Novotel Chiangmai Nimman Journeyhub, and for sharing such a detailed and heartfelt review. We are truly delighted to read about your memorable experience and are grateful for your continued trust in us as an ALL Platinum member. It is wonderful to hear that your stay was smooth from the moment you arrived, and that our team was able to prepare your room without any waiting time. We’re glad the upgrade to our Executive Corner Room added comfort to your visit, and that you enjoyed the expanded welcome drink selection, the welcome amenities, as well as our breakfast variety. Your kind words about the ambience at the bar area and the overall atmosphere during your stay mean a lot to us. We are also very pleased to know that our fitness center, swimming pool, and sustainable initiatives met your expectations, and that even during the high season you still found the hotel relaxing and comfortable. It is always our aim to create a welcoming environment where guests can fully enjoy the charm of Chiang Mai, especially during the beautiful Thai Sakura season. Your thoughtful review will surely be helpful for other travelers, and it is truly appreciated by our team. Thank you once again for your generous feedback and continued support. We look forward to welcoming you back for another wonderful stay in the near future. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Customer review rating 4.5/5

Pattamapirat B. Business - Confirmed reviews ALL

Overall, everything was great. I’m very happy and always feel comfortable with the front office team they consistently deliver excellent service. The housekeeping team was also very friendly and greeted us warmly wherever we went. The room was clean and in good condition. The only small thing is that there was no complimentary setup this time, even though I noticed it in another room as I walked past. Not a big issue at all, just something to keep in mind for guest care.

Dear Khun Pattamapirat, Thank you very much for taking the time to share such detailed and thoughtful feedback with us. We are delighted to hear that you enjoyed your stay and felt well taken care of by our Front Office and Housekeeping teams. Your kind words truly encourage our staff, and we are grateful for your continued trust as an ALL Platinum member. We are also happy to know that your room, cleanliness, and overall experience were excellent. Regarding your comment about our Reservations team, thank you for recognizing their efficiency and clear communication — we will gladly pass on your appreciation. We also regret that you witnessed another guest facing confusion regarding Platinum member benefits. Thank you for highlighting this — you are absolutely right that it is about consistency and clear standards, not hierarchy or special treatment. We will reinforce internal training to ensure that our team consistently delivers the correct information and benefits to all ALL members. Regarding the welcome amenity, we sincerely apologize for the oversight. As a Platinum member, this should have been provided, and we will take extra care to prevent future lapses. Thank you again for your valuable insights and for recommending our hotel and the ALL programme so highly. We truly appreciate your continued support and look forward to welcoming you back for an even smoother and more enjoyable stay. Best regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Customer review rating 5.0/5

Thitima C. Couples - Confirmed reviews ALL

We stayed only one night which we were enjoyed our stay. Definitely come back soon.

Dear Khun Thitima, Thank you very much for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed your stay—from the comfortable bed and great location to the beautiful view. We’re also very pleased to know that our security team made a positive impression with their friendly assistance. We’re thrilled that every part of your stay—from check-in to cleanliness—received top scores. Your kind words truly motivate our team. We would be grateful if you could recommend Novotel Chiangmai Nimman Journeyhub to your friends, family, and colleagues whenever they visit Chiang Mai. Your support means a lot to us. We look forward to welcoming you back again soon for another enjoyable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Customer review rating 3.0/5

Xinlin T. Friends - Confirmed reviews ALL

great location, air conditioning works very well to cool down the room. walls are very thin though, they have provided earplugs but it is not an ideal situation. the blanket is quite itchy too.

Dear Xinlin T., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our convenient location and that the air conditioning kept your room comfortably cool throughout your stay. We apologize for the disturbance caused by the noise levels. For your future visits, please feel free to let us know your preference for a very quiet room, and we will gladly arrange the most suitable option for you. Regarding the blanket comfort, we’re sorry for the inconvenience. During your stay, our team is always ready to assist—please don’t hesitate to contact us so we can provide a different blanket or help make your stay more comfortable. Thank you once again for sharing your thoughts. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for an even better experience. Best regards, Nakul Gupta General Manager Novotel Chiangmai Nimman Journeyhub

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