Dear Khun Michael O., Thank you very much for your continued loyalty and for taking the time to share your review following your recent stay at Novotel Chiangmai Nimman Journeyhub! As a Diamond member and a frequent returning guest, your ongoing support means the world to us. We are delighted to hear that you enjoyed your stay once again and received excellent service from our Front Desk and Housekeeping teams. We will be sure to share your kind words with them! Thank you once again for choosing to stay with us. We look forward to welcoming you back to your home in Chiang Mai very soon! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Dhiren, Thank you for taking the time to provide feedback regarding your recent stay with us at the Novotel Chiang Mai Nimman Journeyhub. We are very glad to to see that you enjoyed our team's friendly service, room cleanliness, and the seamless arrival and departure experience during your stay. Furthermore our apologies for the shortcomings encountered during your stay, firstly in relation to our breakfast offering and the vegetarian options within the buffet along with the size of our room and the I room ventilation. Our breakfast buffet does include a variety of vegetarian choices and we do our best to cater to the diverse guest mix at the hotel. However we completely understand that our current offering fell short of your expectations and we will certainly review this as a priority with our Executive Chef. Furthermore, we do have multiple room categories to comfotably service the needs and demands of our guests. Rest assured that our Engineering and IT teams have been notified to thoroughly inspect and resolve the room ventilation and Wi-Fi stability to ensure a much more comfortable environment moving forward. Thank you once again for your constructive feedback and the continued loyalty and patronage to Accor. We sincerely hope to have the pleasure of welcoming you back soon to deliver the seamless and exceptional stay you deserve. Thank you ฺBest regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Shuk Y. W., Thank you for taking the time to share your review following your stay at Novotel Chiangmai Nimman Journeyhub. We are thrilled to hear that you and your friends had a nice stay with us and appreciated our convenient location and helpful team. At the same time, we sincerely apologize for the inconvenience caused by the slow Wi-Fi speed during your stay. Your feedback is very important to us, and we have shared this with our IT team to review and improve our network connectivity. Thank you once again for your perfect overall rating and recommendations. We hope to have the pleasure of welcoming you back for an even better experience in the near future! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Yeh M., Thank you for sharing your feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. As a valued ALL Platinum member, your support and detailed feedback mean a great deal to us. We are delighted to hear that you and your partner enjoyed your stay, especially our welcome drinks and the daily variety offered at our breakfast buffet. It is great to know that our rotating menu added enjoyment to your mornings with us. Thank you once again for your kind review and recommendation. We look forward to welcoming you back for another wonderful stay on your next trip to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Khalid, Thank you for taking the time to share your feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are delighted to hear that you had a wonderful trip overall and that our reception and dining teams provided exceptional service. Thank you once again for your warm recommendations of our hotel and loyalty program. We look forward to welcoming you back to Chiang Mai in the near future! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Bhundid, Thank you for taking the time to share your feedback following your recent stay at Novotel Chiangmai Nimman Journeyhub. We are very pleased to see the positive words about our team’s service and we’ll certainly share it with the wider team as feedback like yours always serves as an encouragement for them to uphold the service standards across the hotel. Furthermore, your comments regarding the cleanliness and the general upkeep of the room is duly noted. Rest assured we’ll strive to be more efficient in our cleaning standards along with the maintenance of the facilities inside our rooms to ensure the room presentation is immaculate for our guests. Additionally, our location allows us to be conveniently positioned around major attractions in Nimman and the surrounding areas. For the added convenience of our guests, we do run a complimentary shuttle service to Maya Mall and the surrounding areas. Please feel free to get in touch with our friendly team at Reception for next time and they’ll be sure to guide you with the timings and the designated drop off areas of the shuttle. Thank you for your continued patronage and loyalty to Accor. We sincerely hope to welcome you back in the near future. Best regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Xiao W. Thank you for sharing your feedback and for being a valued Platinum member of ALL – Accor Live Limitless. We are thrilled to hear that you had a comfortable stay with us, enjoyed our clean accommodations, and took advantage of our prime location near local eateries. Knowing that your Platinum benefits met and exceeded your expectations means a lot to our team. We hope to have the pleasure of hosting you and your friends again on your next visit to Chiang Mai! Best regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Amos O. N., Thank you for taking the time to review your stay and for being a valued ALL – Accor Live Limitless member. We are delighted to hear that you enjoyed our hospitality, clean accommodations, and Thai culinary offerings. At the same time, we take note of your feedback regarding late-night Wi-Fi connectivity and check-in flexibility for early arrivals. Please rest assured that we have shared your observations with our team to help us improve our services and guest convenience moving forward. Thank you for your support and recommendation. We hope to have the pleasure of hosting you again soon in Chiang Mai! Best regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Chiradej, Thank you very much for sharing your wonderful feedback with us. We are delighted to know that you had a comfortable and enjoyable stay, and that you appreciated our convenient location, nearby restaurants, Maya Shopping Center, and safe parking facilities. We are especially pleased to hear your kind words about our Lobby team and the excellent care provided by our Room Attendant. Your recognition is a great encouragement to our team, and we will be happy to share your compliments with them. Thank you once again for your kind support and for choosing Novotel Chiangmai Nimman Journeyhub. We look forward to welcoming you back for another pleasant stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Eric C. W. W., Thank you very much for taking the time to share your kind and thoughtful feedback with us. We are delighted to know that you had an enjoyable stay and were pleased with the warm and helpful service from our Reception team. We are especially grateful for your kind words about Khun Dear and his efficient and hospitable assistance with your room upgrade. Your recognition means a great deal to him and to our entire team, and we will be very happy to share your compliments with him. We are also pleased to hear that you found our shuttle service convenient during your stay. Thank you once again for your valuable feedback and for taking the time to recognize our team. We truly appreciate your support and look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub for another pleasant and memorable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Valued Guest, Thank you very much for sharing your wonderful feedback following your stay with us. We are delighted to hear that you had one of your best stays at Novotel Chiangmai Nimman Journeyhub and that you enjoyed the comfort of your room, pillows, and our courteous and helpful team. Your kind words and perfect rating are truly appreciated, and we are especially pleased to know that our entire team contributed to your enjoyable experience. We look forward to welcoming you back to Chiang Mai and providing you with another memorable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Viswalingam Thank you for taking the time to share your review and for choosing to stay with us during your visit to Chiang Mai. We are delighted to hear that you had a comfortable stay and found our location convenient for exploring the city as a couple. It is also wonderful to know that our team, especially Mr. John, made a positive impression on your overall experience—we will be sure to pass along your kind recognition to him! We truly appreciate your feedback across all areas of your stay, from check-in to check-out. It was our pleasure hosting you, and we look forward to welcoming you back to Novotel Chiangmai Nimman Journeyhub on your next trip. Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Khun Brett A. P. Thank you for choosing Novotel Chiangmai Nimman Journeyhub for your recent stay and for taking the time to share your review with us. As an ALL – Accor Live Limitless Gold member, your continued support is truly appreciated. We are delighted to hear that you enjoyed our convenient location, with easy access to nearby shopping malls and local eateries, as well as the positive service provided by our team. At the same time, we sincerely apologize for the damp odor you experienced in your room. We have shared your feedback with our housekeeping and engineering teams to thoroughly inspect and service the room's ventilation and air conditioning systems to ensure a fresh environment for our future guests. Your comfort is very important to us, and we are always striving to enhance our guest experience. If you have any additional suggestions or details on how we can make your next stay even more seamless, please feel free to let us know. We hope to have the pleasure of welcoming you back for an improved experience on your next visit to Chiang Mai! Best regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Saisarang Thank you very much for your wonderful feedback and for giving us a perfect score! We are delighted to hear that your family enjoyed staying with us and that you appreciated our family-friendly facilities and services, especially our kids’ facilities, room service, and breakfast team. It is wonderful to know that you enjoyed our generous breakfast selection and experienced warm and attentive service from our team. Your kind recognition of our Lobby, Room Service, and Breakfast teams is truly appreciated and will be shared with them. Thank you again for your kind support and recommendation. We look forward to welcoming you and your family back to Novotel Chiang Mai Nimman Journeyhub for another memorable stay. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Mimi C., Thank you very much for your wonderful feedback and for giving us a perfect score! We are delighted to hear that you enjoyed our convenient location, clean rooms, and friendly and helpful service from our team. It is wonderful to know that you had such a fantastic stay and would highly recommend us. Your kind words are a great encouragement to our entire team. Thank you again for choosing Novotel Chiang Mai Nimman Journeyhub. We look forward to welcoming you back on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Inthaphan, Thank you very much for taking the time to share your wonderful feedback and for giving us a perfect score! We are delighted to hear that you enjoyed our convenient location, comfortable and quiet room, as well as our tasty breakfast. It is also wonderful to know that you had a positive experience with our team and the ALL Accor booking experience. Thank you again for your kind support and recommendation. We look forward to welcoming you back to Novotel Chiang Mai Nimman Journeyhub on your next visit to Chiang Mai. Warm regards, Boondarik W. Operations Executive Novotel Chiang Mai Nimman Journeyhub

Dear Khun Xu W., Thank you for taking the time to provide feedback regarding your recent stay with us. We are pleased to know that you enjoyed your overall stay. In reference to our location, we are conveniently located near major shopping centers such as MAYA Lifestyle Shopping Center along with a short walk away from Chiang Mai University. Additionally we are also within easy reach of Doi Suthep, making it a convenient base for exploring Chiang Mai and its surroundings. Furthermore, the hotel and the rooms along with the facilities were designed keeping the needs of the modern traveler in mind and I am sorry to hear that it was not to you liking. . I sincerely hope we have the opportunity to welcome you back in the near future and If I can be of any assistance, Please do let me know. Thank you Best regards, Anuj Singh Hotel Manager Novotel Chiangmai Nimman Journeyhub

Dear Khun Bjorn Thank you for taking the time to complete our survey and for awarding us a perfect rating following your recent business stay at Novotel Chiangmai Nimman Journeyhub! We are truly delighted to read your comment that we always provide great service. Delivering consistent, high-quality hospitality is our top priority, and knowing that our team succeeds in making your stays seamless and enjoyable is the greatest reward for us. Thank you once again for your loyal support and kind recommendation. We look forward to welcoming you back for another exceptional stay on your next trip to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub

Dear Valued Guest, Thank you for being a valued ALL Platinum member and for sharing your feedback following your recent trip to Novotel Chiangmai Nimman Journeyhub. We are glad to hear that you found our hotel to be a good place to stay at a great price! Providing comfortable accommodation and excellent value remains top priorities for our team. We also appreciate your feedback regarding the airplane noise, which is common given Nimman’s convenient proximity to Chiang Mai International Airport. For future stays, please feel free to reach out to our Front Desk team, as we have complimentary earplugs available upon request to help ensure a peaceful night's rest. Thank you once again for your loyalty to Accor and for your helpful review. We hope to have the pleasure of welcoming you back on your next visit to Chiang Mai! Warm regards, Boondarik W. Operations Executive Novotel Chiangmai Nimman Journeyhub