ibis Leiden Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 359 reviews

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Stationsplein 240-242, 2312 AR LEIDEN, Netherlands

Description

Hotel extras

  • Free WiFi

  • Bike rental

  • Located in the city centre

  • 20 minutes drive from Schiphol Amsterdam Airport

  • Breakfast from 06:30 AM to 10:00 AM (Monday-Friday) and from 06:30 AM to 11:00 AM (Weekend)

Our accommodation(s)

Hotel location

ibis Leiden Centre

Stationsplein 240-242
2312 AR LEIDEN
Netherlands

GPS:52.164255, 4.481488

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR RENDEZ-VOUS

Sip. Relax. Enjoy. Unwind with crafted cocktails, fine wines, and good vibes in our cozy hotel bar. The perfect spot to toast the day!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  359 reviews

TripAdvisor Rating  4.0/5  954 reviews

Customer review rating 3.5/5

Vitaliy M. Solo - Confirmed reviews ALL

Good location, convenient and unobstructed entrance, and a delicious breakfast. The central street of the city is nearby. Among the disadvantages are the lack of hotel parking and even a convenient spot to stop with a lot of luggage. Although it’s not a hopeless option — you can stand on the sidewalk. Reserve from 22 euros per day of parking. The main surprise was the unsatisfactory room cleaning: the floor wasn’t wiped or swept for several days, and the street sand made it uncomfortable to walk barefoot. The toilet seat is too high, creating obvious discomfort for people of short stature. The shower cabin is chic, with a wide entrance, plenty of space, and functional fittings.

Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your reception experience, our location, and the breakfast offerings. However, we regret to learn that you encountered issues with parking and cleanliness during your visit. As you mentioned, our hotel does not have its own parking facility due to the municipality's aim to keep the city center car-free. Parking garages are available nearby, though we understand that this can be an inconvenience. Regarding the cleanliness of your room, we sincerely apologize for not meeting your expectations. We will address this matter with our housekeeping team to ensure improvements are made. Lastly, we appreciate your feedback regarding the height of the toilet seat, and we will take your comments into consideration for future enhancements. Best regards, Team Ibis Leiden Centre

Customer review rating 4.5/5

Anthony W. Couples - Confirmed reviews ALL

Helpful staff

Thank you for your kind words about our location and staff. We are pleased to know that you had a positive experience with us. We hope to welcome you back in our hotel! Best regards, Team Ibis Leiden Centre

Customer review rating 4.5/5

Norma R. Couples - Confirmed reviews ALL

The staff were very friendly. The bed was comfortable. The area was perfect. Walkable with great shopping, restaurants and food shops.

Thank you for your positive feedback. We are happy to hear that you enjoyed our location, found our staff friendly, and had a comfortable stay. Your appreciation motivates us to continue providing excellent service. Best regards, Team Ibis Leiden Centre

Customer review rating 3.5/5

Natasha A. G. Families - Confirmed reviews ALL

The room lacked amenities. Tiny television, no USB plugs for international travelers, not enough blankets or pillows. The shower is poorly designed.

Thank you for your feedback. We are glad to hear that you found our staff professional and friendly. However, we regret that your room did not meet your expectations regarding amenities and design. About the doors being locked at night, this is for our guests and our own safety. The night receptionist may be doing his safety round or preparing the breakfast. This is why you can reach the night receptionist by phone, which was presented on the reception desk. Your comments will be taken into account for future improvements. Best regards, Team Ibis Leiden Centre

Customer review rating 2.0/5

Rosario S. M. Business - Confirmed reviews ALL

avisé de que el aire caliente no funcionaba. y no me resolvieron la incidencia

Thank you for your feedback. We sincerely apologize for the discomfort you experienced due to the heating issue in your room and for the lack of resolution. However, we've checked the climate control system in your room, and it's working properly. Perhaps you weren't sure how to operate it? Your comments will be reviewed with our team to enhance our service. Best regards, Team Ibis Leiden Centre

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Other web-users rate our hotel

  • 991 reviews 9.3/10 Location
  • 951 reviews 6.2/10 Room
  • 719 reviews 9.3/10 Service
  • 20 reviews 6.9/10 WiFi
  • 517 reviews 7.2/10 Breakfast
  • 347 reviews 6.1/10 Cleanliness
  • 213 reviews 4.4/10 Value
  • 81 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.