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Novotel New Delhi Aerocity Hotel 5 stars

Customer review rating 4.2/5 7,663 reviews

ALLSAFE approved hotel

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Novotel New Delhi Aerocity
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+ 22 Services

Hotel extras

  • Located in Aerocity, within 3 km radius of IGI Airport

  • Walking distance from Aerocity Metro Station and Worldmark

  • Offers a Multi Cuisine Restaurant and a 24*7 Sports Bar. Access to 4 Restaurants of Pullman.

  • Preferred location for Corporates like Airbus, IMF, Rafael, Sumitomo, Mitsui, Accenture & IBM

  • In close vicinity to Business Hubs, entertainment, Clubs, Bars, Restaurants and Shopping Malls

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Indira Gandhi Airport Service Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Leisure and activities
  • Fitness centre
  • Massage Paying
Business services
  • 17 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel New Delhi Aerocity

Asset No 2
Aerocity Hospitality District
IGI Airport New Delhi
110037 new delhi
india

Tel: +911146080808

Fax: (+91)1146080809

Check-in from 15h00

Check out up to 12h00

  • DTC :  GURGAON MAHIPALPUR

  • AIRPORT METRO :  AIRPORT AEROCITY

  • By plane

    DOMESTIC AIRPORT At 3km / 1.86 miles

  • By plane

    IGI AIRPORT At 3km / 1.86 miles

  • By plane

    Indira Gandhi Airport Service At 3km / 1 miles - Shuttle paying

  • By car

    NH 8 At 0km / 0 miles

  • By train

    NEW DELHI STATION At 17km / 10.56 miles

GPS :28.553492, 77.12324

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Food Exchange is a signature restaurant offering an exceptional culinary experience comprising of Indian, Asian and European flavours coupled with an impeccable ambiance. It has a unique & modern take on a "gastro-hub" serving primary food & beverage.

QUOIN

Quoin is a Round the clock modern sports bar and an urban hangout where you can find distinctive flavours of your favourite brew, mood-setting music, mouth-watering bonne bouche & savouries that come together to provide you an experience like no other.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,181 m²

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 528 people

Find out more

Our guest reviews for
Novotel New Delhi Aerocity

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,663 reviews

TripAdvisor Rating 4.5/5

3,313 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Perfect Stay

Customer review rating 5.0/5

Mohit Couples - 12/09/2021 Confirmed reviews ALL

Amazing experience and loved the hospitality.

Dear Mr. Mohit R., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Good stay

Customer review rating 4.0/5

Neha T. Business - 12/09/2021 Confirmed reviews ALL

Stay was good and comfortable. Location of the hotel is the plus factor. Room was a bit compact, should have been more spacious from a family stay point of view. Rest, don't know about the other rooms if they are spacious enough or not.

Dear Ms. Neha T., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Not that good.

Customer review rating 3.0/5

Ashmita B. Friends - 12/09/2021 Confirmed reviews ALL

The reservations department did not communicate clearly about the room tariff clearly before the booking procedure. We were asked to pay more than 6k for a basic room without breakfast. This was very dissatisfactory.

Dear Ms. Ashmita B., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Perfectly located

Customer review rating 5.0/5

Mukesh S. Business - 11/09/2021 Confirmed reviews ALL

Beautiful spacious rooms good cooperative staff Good food and this is my 5 visit will keep adding on to this

Dear Mr. Mukesh s., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Unforgettable experience

Customer review rating 0.5/5

Manish S. Families - 11/09/2021 Confirmed reviews ALL

One of the worst experience at the novatel group of hotels. Have stayed at various properties of Novatel across the world and had a great experience at them until this recent one . The service at the property was pathetic with 1. Time for someone to answer your call at the room service taking 30minutes of repeatedly calling 2. Food ( basis pizza) being served in the room after 45 minutes of ordering at the room service and to top it up it was absolutely cold 3. Site to watch out was at the pool where there were only handful of hotel guest using the pool. The service staff until highlighted that the hotel rules clearly highlight that people not wearing proper swimming costume cannot use the same didn't even both that guest are in the pool enjoying in there lingerie and cotton three forth pants. With this experience in mind I have actually started reconsidering my reservation at the novatel property in Goa done for oct-nov for a family vacation. Hope these concern highlighted can help the management team take necessary actions.

Dear Mr. Manish S., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Well located

Customer review rating 4.5/5

Lalit K. Business - 11/09/2021 Confirmed reviews ALL

Good stay, good food quality. Due to COVID might be there is reductions if staff members for billings and check Inn process which is time consuming

Dear Mr. Lalit K., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Needs Improvement

Customer review rating 3.0/5

Vikram K. Business - 11/09/2021 Confirmed reviews ALL

Housekeeping items in terms of slippers, moisturizer etc not placed in the room. Time taken to attend the phone line and corresponding response took more than 25 minutes. Room service the Non Veg Continental Combo menu ordered the chicken was undercooked. Was told chicken breast piece would be served however, the cut had large bone piece. Needs improvement in supervision. Have stayed with Novotel on multiple occasions, guess it's the COVID effect. Nevertheless you can bring it up to previous standards.

Dear Mr. Vikram K., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

ok

Customer review rating 3.0/5

Dattatray D. K. Business - 10/09/2021 Confirmed reviews ALL

We should not be demanding 100% advance upfront before checking in! Invoice given is not final invoice it is named as Information Invoice without Bill No, against Bill No mentioned N ????

Dear Mr. k. D., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Good Stay

Customer review rating 5.0/5

Harsh S. Business - 10/09/2021 Confirmed reviews ALL

As requested, I was given early check in and a late check out which eased out my worries. Room was clean and well sanitised. Buffet breakfast was very well organised and the variety of food was enormous. Staff was courteous and on toes at every moment. The security staff were well mannered and following all safety protocols with perfection. Overall, the experience was smooth and would like to stay again soon.

Dear Mr. Harsh S., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Good Stay

Customer review rating 5.0/5

Mitesh S. Families - 10/09/2021 Confirmed reviews ALL

In a nutshell, the experience was aas per the expectation.

Dear Mr. Mitesh S., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Pleasant staying experience

TripAdvisor rating 5.0/5

suresh20in 10/09/2021 TripAdvisor review

My overall staying experience is very good I stay most of accor hotels but this experience is little bit different my experience is good employees are very helpfulhelpful food service also good I love to visit again

Dear Suresh 20in, Thank you for your wonderful feedback on this esteemed forum. It gives me great pleasure that your recent stay at our hotel was comfortable and enjoyable. I will surely share your comments with my team who will be thrilled and motivated. I have personally thanked my team for making your stay a memorable one. It was a pleasure to have you visit us and we look forward to welcome you back soon. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity
Customer review rating 0.5/5

Anonymous Business - 09/09/2021 Confirmed reviews ALL

Very rude and unprofessional technical staff not enough people to attend guests at reception

Dear Mr. Rajoo G., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Satisfying stay

Customer review rating 4.5/5

Sanjoy K. Couples - 09/09/2021 Confirmed reviews ALL

Had a good time, travel mixed with pleasure. Good food and drinks in evening to enjoy and relax.

Dear Mr. Sanjoy K., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Overall a good stay

Customer review rating 4.5/5

Rajeev Business - 09/09/2021 Confirmed reviews ALL

The hotel is nice & centrally located. Staff is helpful & food is nice. However, the breakfast menu needs more deliberation as the choices are ltd

Dear Mr. Rajeev K., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Having said that, please rest assured that I have shared your concerns with my culinary team, we are committed to improving the same. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Good bad stay

Customer review rating 4.0/5

Akash M. Families - 09/09/2021 Confirmed reviews ALL

Hospitality was great but so much delay in service i have face during my stay never expected this from this hotel…

Dear Mr. Akash M., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

WELL LOCATED AND COMFORTABLE STAY

Customer review rating 4.5/5

Rajendra Families - 09/09/2021 Confirmed reviews ALL

Stayed only one night stay was comfortable. The charges for taxi to Terminal 3 are exorbitant

Dear Mr. Rajendra T., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Excellent surroundings

Customer review rating 4.0/5

Preeti Families - 08/09/2021 Confirmed reviews ALL

stay was gud..

Dear Mr. Amit V., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

worst customer services by novotel delhi

TripAdvisor rating 1.0/5

Amarendra2014 Business - 04/09/2021 TripAdvisor review

I am an accor loyalti member and it was worst experience,i am a regular visitor but this time within 2 days of last stay there was zero customer services i have not been informed by hotel to pay room services but Duty manager was so rude and not behaved properly

Dear Amarendra2014, Thank you for taking the time to tell us about your experience at the Pullman New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

AWFULL EXPERIENCE

TripAdvisor rating 2.0/5

skguha6 Business - 30/08/2021 TripAdvisor review

To begin, checkin time took more than 25 minutes and there was a long queue. Despite requesting for higher floor, was given lower floor. Had lunch at in house restaurant and was told to settle the bill and that it can't be charged to the room!!! I walked out providing my room number. Toiletries provided reminded of hostel days. Overall pathetic experience.

Dear Skguha6, Thank you for taking the time to tell us about your experience at the Pullman New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

how the reduced attention to detail ---results in loss of customer satisfaction

TripAdvisor rating 3.0/5

cdrdixit 29/08/2021 TripAdvisor review

dropping standards...despite being a frequent visitor to accor hotels. preferences asked during online check in not taken care of. minimum essential housekeeping items like towels, slippers had to be asked for... even the entitled welcome drink had to be requested.

Dear Cdrdixit, Thank you for taking the time to tell us about your experience at the Pullman New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

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