Novotel New Delhi Aerocity Hotel 5 stars

I had checked-in for 1 night previous evening, and on the 2nd day morning around 9:30 am when I finished breakfast and went back to my room as I was supposed to checkout post 11:30am, the key did not work. This was surprising as when I went to reception the guy there told me it is the policy of Hotel to Disable the keys by 9:30am every second day. This is the first time ever I have experienced in any hotel nationally or internationally. Please explain about this strange policy that without informing the customer you disable the keys.

While joining the people at front desk have charged Rs.15,000 on the credit Card but the total bill was came to Rs.12,506.82 during check out. They have told that the excess amount of Rs.2,493.00 will be refunded back in 2 to 3 days time but till date no credit has been received.

A gem of a hotel set in the heart of Aerocity. I arrived early and met Mr. Abhimanyu at the checkin counter on his recommendation I upgraded my existing deluxe room booking to a executive suite room had the pleasure of using the lounge on the club floor, again another benefit to upgrade to a Executive Suite. Abhimanyu made the checkin experience smooth and took care of my each and every requirement personally. The room was amazing, stylish and spacious. The bed was one of the most comfortable I have ever experienced (AccorGroup well done) the room facilities were on-point and another benefit that the room had a Bose Bluetooth speaker for entertainment. If you have booked a Executive Suite room, you can enjoy the breakfast in the lounge, but selections obviously limited, but all the north and South Indian favourites are there, together with the usual continental tastes. Mr. Sagar at the lounge took great care of my food likings I enjoyed the complimentary cocktails 6-8pm served with light snacks in the lounge. Executive suite upgrade is definitely a worthwhile add-on. I was treated like royalty during the stay and amazed at how the staff remembered the surnames!! A huge compliment to the superb management running this hotel as all staff I met were motivated and happy. You’ll always be met with a beaming smile!

We stayed at end of 2 week holiday prior to flying home.

We had a brief stay at the hotel - basically checking in around 7:30pm and checking out early morning at 5:30am. But, these 10 hours were enough for us to experience the excellent customer care and focus from the Novotel staff. In particular, I would like to recognize Ms Neha who was there to welcome us and then made sure to meet all our needs as a single point of contact from arranging extra bedding, to transportation etc. But, the thing that most impressed us was the breakfast early morning. Since breakfast starts at 6:30am, and we had to check out at 5:30am and we had special dietary needs, Ms Neha arranged for a direct conversation with the chef, who carefully noted down our requirements and then arranged for a perfect takeaway breakfast right on time early morning. We definitely appreciated this attention to our needs. Thank you to the Novotel team. You are definitely setting an example for others to follow!!

the hotel was great but I should say that your restaurant is what makes your hotel simply amazing ....your staff goes above and beyond to show guest the best possible side and variety of Indian cuisine, for example Chef, Deepak Joshi was so kind and hospitable, I was able to try so many new dishes in small qualities it was like Mr. Joshi gave me a tour of India , in culinary form .... I will never forget it and I will always stay with your hotel and I will make sure the other employees of our company stay there as well... simply amazing ....please keep up the great service .....see you soon

I had a wonderful stay in the hotel. My special thanks to Mr Anand Ojha, Front Office Manager, who was always smiling, concerned and helpful, Mr Biswambar Hojai, a wonderful, positive and helpful person and Akshaya and Jinu who were outstanding in the restaurant. All these people and many more who assist in running the property made my stay even more enjoyable.

Dear Accor, I recently spent 5 nights at Novotel Aerocity New Delhi. At the Check in time I had requested the receptionist to enter my Membership Number for points accrual. She said she shall do so later and true to dumbness now I realise that she didn’t do. As such my stay is not reflected against my account. Kindly Help

It was wonderful and breakfast was great

I would not recommend a stay at this hotel again, I wont stay for sure. I don't understand how you can screwup so badly in customer experience. See few points below: 1. Waited for 15 minutes to get a room key and provided all the details all over again whereas my secretary already provided all the details for "Express Check-in" 2. Diners Card not accepted for pre-authorization. 3. A INR 1,350 bill after 15% corporate discount got be 4 small pieces of paneer tikka and coke. Charge as much as you want but don't be a miser on portion size. 4. Breakfast spread was complete marketing gimmick with nutritional value and all but when I asked for a paneer parantha from live counter, I got a reply that they menu is fixed for Aaloo Parantha. I will have to pay for Paneer Parantha. That's hell of a buffet. 5. Too many fried items / sweet items in the menu. Definitely not for calorie conscious guest. Pity - That's the word for my experience.

Everything perfect, but the music volume at the reception/bar at the entrance (next to the lobby), which was extremely loud and even unconfortable.

Brief stay with good sleep

The room is small. But a cleanroom. The bathroom is visible through a glass from the bedroom. Not good for families with children.

The room was well organized with all facilities in order. Just noticed that the bathroom sliding door lock was broken. Except that, everything was perfect

It was an extremely comfortable stay. The staff was very forthcoming and courteous. Excellent room and outstanding breakfast. Check in and checkout was a breeze. Airport transfer was also very smooth.