Novotel New Delhi Aerocity

Customer review rating (ALL Rating) 4.0/5 2,585 reviews

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Asset No 2, Aerocity Hospitality District, IGI Airport New Delhi, 110037 NEW DELHI, India

Description

Hotel extras

  • Located in Aerocity, within 3 km radius of IGI Airport

  • Walking distance from Aerocity Metro Station and Worldmark

  • Offers a Multi Cuisine Restaurant and a 24*7 Sports Bar. Access to 4 Restaurants of Pullman.

  • Pet-friendly Hotel* nominal charge applicable

  • In close vicinity to Business Hubs, Entertainment, Clubs, Bars, Restaurants and Shopping Malls

Our accommodation(s)

Hotel location

Novotel New Delhi Aerocity

Asset No 2, Aerocity Hospitality District, IGI Airport New Delhi
110037 NEW DELHI
India

GPS:28.553492, 77.12324

Telephone
Fax +91 11 4608 0809

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is an all day dining restaurant offering an exceptional culinary experience comprising of Indian, Asian & European flavors coupled with an impeccable ambiance. Experience the private dining area or alfresco seating for a memorable meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,585 reviews

TripAdvisor Rating  4.5/5  5,323 reviews

Humiliating Experience

TripAdvisor rating 1.0/5

Stay30336387877 TripAdvisor review

am writing this in to explain the utmost humiliating treatment metted out at so called 5 * Property Novotel Delhi Aerocity. I walked into Novotel after a tiring business day at around 11:15 PM to find myself experiencing an absolutely humiliating Experience by the unprofessional team at Novotel. I hadn't made a prior reservation due to adhoc travel. I made an over the counter booking through one of your booking partners. Such was the service that my bag was kept unattended after it was taken for scanning at the security and had to fetch it myself after searching and locating it near the gate. Neither was offered water let alone a welcome drink. As was tired didn't make a fuss and asked the front office rep for some water. It was fine as I wasn't pre booked. I ordered room service and experienced something which haven't encountered ever to pay upfront for in room dining . Upon asking the room service guy to put it under the room he said you will have to first pay. It was absolutely humiliating and should not have happen with anyone. I wasn't asked for a deposit or my card which wasn't my responsibility. I did sent Cash as deposit through the room service guy later on. Trust me you guys should stop mistreating customers for something that is not the customers responsibility. I'm sure to never check in any Accor Property henceforth plus am sharing this experience on all hospitality portals so that people don't get this horrible treatment . Abhishek Mishra

Great customer service

TripAdvisor rating 5.0/5

Jeffrey K TripAdvisor review

Vijay was extremely helpful!. He assume with getting the proper internet connection for the wi-fi…………………………………………………………………………………………………………………………………………………………….,,,.,,,,,,,,,,,,,,,,,,,,,…………………………………………………………………………………………

Reservation cancelled at arrival and security deposite from credit card not removed !

TripAdvisor rating 2.0/5

Rainer B TripAdvisor review

At arrival we got the message that the confirmed room is not available and the reservation cancelled - after 30 minutes we got a room. The room rate is absolutely to high for the level you get. After check out the security deposite ( more than 1400€) is still booked on my credit card . After e-mail to the hotel no answer. There is something going wrong at this hotel !!!

Unprofessionel for 5 stars hotel!

Customer review rating 2.5/5

Ralf Business - Confirmed reviews ALL

The night from Monday, Dec. 09 to Tuesday Dec. 10. there was until 02.30 a.m. very very loud an noisy music. Not possible to find sleep.

Bad bad experience. Never again .

Customer review rating 1.0/5

Ajit K. Business - Confirmed reviews ALL

I was on the 6th floor which is supposed to the elite floor. Guess what, lights in my room kept going off and needed several complaints to be resolved. I'm not sure if the hotel has found a solution to this problem yet. Noisy neighbours. Some rooms were occupied by people of a wedding party and they seemed unnaturally noisy and also probably indulging in substances. No one answers the phone when you call for room service on in-room dining. Overall this was one bad stay and definitely not worth what I paid for this stay. Very disappointed and surely not staying at Novotel Aerocity ever again.

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Other web-users rate our hotel

  • 1,247 reviews 9.4/10 Location
  • 2,444 reviews 8.4/10 Room
  • 4,711 reviews 8.6/10 Service
  • 62 reviews 8.4/10 WiFi
  • 1,111 reviews 8.6/10 Cleanliness
  • 879 reviews 9.4/10 Vibe
  • 758 reviews 6.8/10 Comfort
  • 646 reviews 8.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.