Novotel New Delhi Aerocity

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Novotel New Delhi Aerocity

Customer review rating (ALL Rating) 4.0/5 2,568 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in Aerocity, within 3 km radius of IGI Airport

  • Walking distance from Aerocity Metro Station and Worldmark

  • Offers a Multi Cuisine Restaurant and a 24*7 Sports Bar. Access to 4 Restaurants of Pullman.

  • Preferred location for Corporates like Airbus, IMF, Rafael, Sumitomo, Mitsui, Accenture & IBM

  • In close vicinity to Business Hubs, entertainment, Clubs, Bars, Restaurants and Shopping Malls

Hotel location

Novotel New Delhi Aerocity

Asset No 2, Aerocity Hospitality District, IGI Airport New Delhi
110037 NEW DELHI
India

  • DTC:  GURGAON MAHIPALPUR

  • AIRPORT METRO:  AIRPORT AEROCITY

  • By plane

    DOMESTIC AIRPORT At 3km / 1.86 miles

  • By plane

    IGI AIRPORT At 3km / 1.86 miles

  • By plane

    Indira Gandhi Airport Service At 3km / 1 miles - Shuttle paying

  • By car

    NH 8 At 0km / 0 miles

  • By train

    NEW DELHI STATION At 17km / 10.56 miles

GPS:28.553492, 77.12324

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Food Exchange is a signature restaurant offering an exceptional culinary experience comprising of Indian, Asian and European flavours coupled with an impeccable ambiance. It has a unique & modern take on a "gastro-hub" serving primary food & beverage.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel New Delhi Aerocity

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,568 reviews

TripAdvisor Rating  4.5/5  3,838 reviews

Well located & helpful Staff

Customer review rating 4.0/5

Shailesh S. Couples - Confirmed reviews ALL

Staff was quite helpful and courteous. Specifically a gentleman from Bell Desk guided me well as my wife was a bit unwell and I was seeking doctor's advice.( Unfortunately can't recollect his name). Another gentleman during breakfast (Anup) although with special needs was quick and on his feet with his work.

Very comfortable stay

Customer review rating 4.5/5

Jahnavi G. Business - Confirmed reviews ALL

Rooms and entire facility was spectacularly clean.

Well located with amazing food

Customer review rating 5.0/5

Raj S. Business - Confirmed reviews ALL

Amazing food and host in the restaurant during breakfast service where one can see the genuineness and eager to serve guests and anticipate needs. Male host at front office desk could have been more courteous rather than stoned expression as if working for long hours. Overall, amazing stay with excellent location

Comfortable stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The stay was very comfortable and staff was very polite and helpful. At dine in room, my toddler was given good attention. Thank you )

no

Customer review rating 1.5/5

Vanessa L. Business - Confirmed reviews ALL

Basic toiletries were not provided.. Everytime we had to ask for it when my room partner left, i had asked twice if i need to move to another room, i was told, i need to stay in the same room. my room partner for 13th night will come to my room. but at 6:30pm, i was asked to leave the room at short notice. in 10mins i had to clear my things and leave. this is not done.

Good

Customer review rating 4.0/5

Naresh Solo - Confirmed reviews ALL

Comfortable stay

Surprisingly Disappointed

Customer review rating 0.5/5

Adeline A. L. Business - Confirmed reviews ALL

The ONLY Novotel stay i am ever disappointed by was this one. My room Key was deactivated during the stay 4 times --- once being in the middle of the night ---- room being in one corner of the hotel - was extremely inconvenient to walk back to the reception and re-activate it - especially after a ballroom party! The room service was turtle-paced! Took forever for my bathrobe to come over. The lights and plug points were almost dead and un-serviced. The breakfast, lunch and dinner spreads were not as per standards - in comparison to other Novotels itself! For Eg: Dosa Batter was sour, medu wada was sogi and oil coated, pancake batter was tasteless and flat --waffles were not sweet at all! tea took forever to come - feed-up of which i walk myself to the tea stand which was un-maned. anyways thanks for the stay!

Novotel provides good customer experience and services.

Customer review rating 4.0/5

Anu G. Business - Confirmed reviews ALL

Novotel provides good customer experience and services. Staff is good specially housekeeping staff (Vipul and team). Novotel is worth recommending.

Comfortable stay

Customer review rating 4.0/5

Vivvek Couples - Confirmed reviews ALL

We got upgraded to premier floor which is a nice touch and Radhey was an absolute pleasure to deal with. Head chef Anand and his cuisine knowledge are next to none with some great recommendations whilst dining

Excellent ambiance n supportive staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Overall very much satisfied by the experience.Excellent ambiance and culinary spread. Staff hospitality is very good n forthcoming. Only con was the room space. The room size was small, other than that rest all good.

Well Located

Customer review rating 3.5/5

Kishan N. Couples - Confirmed reviews ALL

Was a pleasant stay, but it would have been better if the air conditioning were working.

Good

Customer review rating 5.0/5

Bhadru B. Families - Confirmed reviews ALL

It was good stay at Novotel.. the food is excellent and service and kitchen are so good.. Specially front office saman is soo good and help us lot during stay... Thanks you Novotel

Bad experience

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

A Room was very congested. Even basic bathroom stuff (for eg. Towel, Paste, etc) was not there.

Not a pleasant experience

Customer review rating 2.5/5

Amit M. Families - Confirmed reviews ALL

The hotel isn't well maintained, rooms are small and service is about average. My stay was short but I was allocated a room with 2 single beds which was very uncomfortable for a family of 4.

Partially satisfied

Customer review rating 3.5/5

Col S. Business - Confirmed reviews ALL

Reception is bad. Not able to handle so many guests at a time. Same issue during check out. Reception should make the client to come to hotel once again. Food was ok. Felt the buffet was extremely overpriced keeping in mind the eateries nearby. Experience at Wok was really good. Upholstery in the room requires to be done up. Cannot have sofa set with shredded Upholstery.

Yes it's well located but not happy with the staff and services

Customer review rating 1.5/5

Anuj S. Friends - Confirmed reviews ALL

Rooms are good but really disappointed with the staff service and overall experience is bad I m not able to use all the amenities bcz night was so horible inll tried to go for gym in the night but there was no staff to attend and I roam around half hr in search of people for guidence but no one was there it's totally wast of money for me

Well located, safe and clean environment and friendly staffs especially dinning staffs

Customer review rating 4.0/5

Cheki W. D. Business - Confirmed reviews ALL

No words to describe. I just love this place with so many humble staffs who are always willing to help us.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Well located

Customer review rating 3.0/5

Chiran S. Business - Confirmed reviews ALL

Not like earlier stays in the same hotel

Excellent stay

Customer review rating 5.0/5

Aman Families - Confirmed reviews ALL

Best hospitality. Nice breakfast and dinner

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Great location, great place, great people

TripAdvisor rating 5.0/5

Amit C Business - TripAdvisor review

Despite the odd hiccup, my stay at the Novotel has always been a memorable one. What I like is the attention to one's needs and aspirations and, wity the odd exception, a quick and appropriate solution or remedy. From Chaht Negi's focus on customer-driven service and Uzair Khan's swift remedies to solutions, to Aniket's enthusiasm and Yogita's attention to detail at breakfast, exceptional people make for an exceptional stay.

Dear Guest, Greetings of the day! We are delighted to read such appreciative comments about our team members Uzair, Chahat, Aniket and Yogita. It brings us immense pleasure to read that the hotel facilities along with the warm hospitality showcased by our dedicated team members made your stay comfortable and enjoyable. Your compliments are the greatest reward and motivation for my entire team. I have personally thanked the team for making your stay a memorable one. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. Stay safe and we look forward to welcoming you back soon. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

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