Comfortable stay

The ONLY Novotel stay i am ever disappointed by was this one. My room Key was deactivated during the stay 4 times --- once being in the middle of the night ---- room being in one corner of the hotel - was extremely inconvenient to walk back to the reception and re-activate it - especially after a ballroom party! The room service was turtle-paced! Took forever for my bathrobe to come over. The lights and plug points were almost dead and un-serviced. The breakfast, lunch and dinner spreads were not as per standards - in comparison to other Novotels itself! For Eg: Dosa Batter was sour, medu wada was sogi and oil coated, pancake batter was tasteless and flat --waffles were not sweet at all! tea took forever to come - feed-up of which i walk myself to the tea stand which was un-maned. anyways thanks for the stay!

Novotel provides good customer experience and services. Staff is good specially housekeeping staff (Vipul and team). Novotel is worth recommending.

We got upgraded to premier floor which is a nice touch and Radhey was an absolute pleasure to deal with. Head chef Anand and his cuisine knowledge are next to none with some great recommendations whilst dining

Overall very much satisfied by the experience.Excellent ambiance and culinary spread. Staff hospitality is very good n forthcoming. Only con was the room space. The room size was small, other than that rest all good.

Was a pleasant stay, but it would have been better if the air conditioning were working.

It was good stay at Novotel.. the food is excellent and service and kitchen are so good.. Specially front office saman is soo good and help us lot during stay... Thanks you Novotel

A Room was very congested. Even basic bathroom stuff (for eg. Towel, Paste, etc) was not there.

The hotel isn't well maintained, rooms are small and service is about average. My stay was short but I was allocated a room with 2 single beds which was very uncomfortable for a family of 4.

Reception is bad. Not able to handle so many guests at a time. Same issue during check out. Reception should make the client to come to hotel once again. Food was ok. Felt the buffet was extremely overpriced keeping in mind the eateries nearby. Experience at Wok was really good. Upholstery in the room requires to be done up. Cannot have sofa set with shredded Upholstery.

Rooms are good but really disappointed with the staff service and overall experience is bad I m not able to use all the amenities bcz night was so horible inll tried to go for gym in the night but there was no staff to attend and I roam around half hr in search of people for guidence but no one was there it's totally wast of money for me

No words to describe. I just love this place with so many humble staffs who are always willing to help us.

Not like earlier stays in the same hotel

Best hospitality. Nice breakfast and dinner

Despite the odd hiccup, my stay at the Novotel has always been a memorable one. What I like is the attention to one's needs and aspirations and, wity the odd exception, a quick and appropriate solution or remedy. From Chaht Negi's focus on customer-driven service and Uzair Khan's swift remedies to solutions, to Aniket's enthusiasm and Yogita's attention to detail at breakfast, exceptional people make for an exceptional stay.