Novotel New Delhi Aerocity Hotel 5 stars

Overall experience could have been extremely satisfied, if I was given kind size bed. While booking by mistake I had booked twin bed room, but upon arrival I insisted to staff to assign kind bed room. But I was denied stating there's no room available. But online I could check it was showing king size room for the same price and available to book. I little was disappointed by this.

good hotel but breakfast would have been much better

I faced issues in 2 ways. One your food which is looks good but when I eat that every time I rushed to washroom. It never happen with me. This was my first experience and second one is delay in room services. I have ordered plenty of times pair of slipper from my team mates room and ice cubes. Although I get that but it was so much delay.

In proximity to New Delhi Airport. Overall a good hotel. Check in and out was a bit chaotic as only 2 front desk guys and the place got crowded. Overall it was a good stay.

Internal ambience of Room and washroom was not of that level as we expected from a five star accommodation. Others were fine.

The staff was extremely helpful. They accommodated my request for departure time extension without fuss. The breakfast offerings were wide and varied. The location is good for people like me who have a connecting flight next day.

I liked the level of cleanliness and attention to sanitization measures taken by your property. Very well trained staff. The food was delicious! Honestly I haven't had a better breakfast buffet in a while. Ample number of elevators and amazing sound proofing in the hotel rooms. One suggestion would be addition of a shower curtain to avoid water splashing on to the wooden structure inside the room. This should help you all avoid unnecessary maintenance overheads.

very nice and luxury place.

Adequate room amenities, package was well priced

Takes too long to check in amd check out. Long que at reception always. I was promised that i will receive gst invoice on mail, but i didnt

Poor check and checkout experience - promised to provide email invoice as printer did not work at checkout- no response ever since Restaurant was poorly managed with staff handling cutlery with bare hands, poor cutlery cleanliness, the instructions ask people to stay seated and be served on table - but not enough staff to do so; overall the running of restaurant is a covid concern !!

Took an extremely long time for checking in.

Had a great time last weekend Wonderful staying experience with Accor group of hotels Loves to visit again in a couple of weeks Everything wat up to the expectations Everyone enjoyed a lot specially the kids Thank you so much

Thank you Accor for the consistent service and hospitality. A special thanks to Shivangi, Anish, Yashika and Gaurav for taking care. Being an Accor Platinum Member has its privileges and I recommend people sign up for membership.

The property is good and value for money. But the housekeeping is poor. The jet shower in my bathroom was broken. The locker was not working. No glasses or cups in the room. The staff is less at reception. Takes time for checkin and checkout.