Novotel New Delhi Aerocity Hotel 5 stars

Customer review rating 4.2/5 6,106 reviews
Novotel New Delhi Aerocity
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+ 24 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located in Aerocity, within 3 km radius of IGI Airport

  • Walking distance from Aerocity Metro Station and Worldmark

  • Offers a Multi Cuisine Restaurant and a 24*7 Sports Bar. Access to 4 Restaurants of Pullman.

  • Preferred location for Corporates like Airbus, IMF, Rafael, Sumitomo, Mitsui, Accenture & IBM

  • In close vicinity to Business Hubs, entertainment, Clubs, Bars, Restaurants and Shopping Malls

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Indira Gandhi Airport ServicePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Massage
Business services
  • 17 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel New Delhi Aerocity

Asset No 2
Aerocity Hospitality District
IGI Airport New Delhi
110037
new delhi
india

Tel: +911146080808

Fax: (+91)1146080809

Contact email

Check-in from 14h00

Check out up to 12h00

  • DTC :   GURGAON MAHIPALPUR

  • AIRPORT METRO :   AIRPORT AEROCITY

  • By plane

    DOMESTIC AIRPORT At 3km / 1.86 miles

  • By plane

    IGI AIRPORT At 3km / 1.86 miles

  • By plane

    Indira Gandhi Airport Service At 3km / 1 miles - Shuttle paying

  • By car

    NH 8 At 0km / 0 miles

  • By train

    NEW DELHI STATION At 17km / 10.56 miles

GPS :28.553492, 77.12324

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

STANDARD KING ROOM - FREE WIFI

  • Max. number of persons: 4
  • Area: From 26
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

STANDARD TWIN ROOM - FREE WIFI

  • Max. number of persons: 4
  • Area: From 26
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR KING ROOM - TWO WAY AIRPORT TRANSFERS, PREMIER LOUNGE ACCESS

  • Max. number of persons: 4
  • Area: From 28
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR KING ROOM - TWO WAY AIRPORT TRANSFERS, PREMIER LOUNGE ACCESS

  • Max. number of persons: 4
  • Area: From 28
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Experiential stays

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

JUNIOR SUITE - TWO WAY AIRPORT TRANSFERS, PREMIER LOUNGE ACCESS

  • Max. number of persons: 4
  • Area: From 52
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR SUITE - TWO WAY AIRPORT TRANSFERS, PREMIER LOUNGE ACCESS

  • Max. number of persons: 4
  • Area: From 68
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Food Exchange is a signature restaurant offering an exceptional culinary experience comprising of Indian, Asian and European flavours coupled with an impeccable ambiance. It has a unique & modern take on a "gastro-hub" serving primary food & beverage.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

QUOIN

Photo non contractuelle / Strictly non binding

Quoin is a Round the clock modern sports bar and an urban hangout where you can find distinctive flavours of your favourite brew, mood-setting music, mouth-watering bonne bouche & savouries that come together to provide you an experience like no other.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,181

  • Maximum capacity: 1,500 people

  • Maximum banquet capacity: 528 people

Find out more

Our guest reviews for
Novotel New Delhi Aerocity

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,106 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,503 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Clean and Convenient

Customer review rating 4.2/5

Donna F. Couples - 13/02/2020 Confirmed reviews ALL

Only stayed for a part of one night. Didn't have an opportunity to eat any food. Check-in was good; room was clean, comfortable, and quiet. The only problem we had was with the business centre computers. We tried to access the Air Canada site but there was a continuing server error (I tried on an iPad and could access the site). There was no problem with other airlines on the computer. I asked the front desk for assistance and they said they would phone someone. Unfortunately no one came for some time, so I left.

Well located and comfortable stay

Customer review rating 4.2/5

Chander P. Business - 13/02/2020 Confirmed reviews ALL

Good. The quality of food was good but can be made better

Dear Mr.P., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Excellent Location, Great Staff,

Customer review rating 4.2/5

Inder S. Business - 13/02/2020 Confirmed reviews ALL

I have been staying at this hotel fo some time now, this is a gem of a hotel, the rooms are spacious, the comfort level unmatched for the price, breakfast is good. If you are in Delhi for a business trip, I cannot recommend a better hotel than this one, I have stayed in many hotels, both 3 stars and 5 stars, Novotel Aerocity comes across as one of the better ones. I am fully satisfied, the staff is well trained, their key card always works .

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please rest assured that we will definitely look upon the setbacks highlighted by to to prevent future guest concern. Thank you again for sharing a constructive feedback as comments such as yours provides us with valuable feedback in identifying areas that concern our guests. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Good stay

Customer review rating 4.2/5

Saira N. Families - 13/02/2020 Confirmed reviews ALL

Food could have been better

Value for money

Customer review rating 4.2/5

Sid Business - 13/02/2020 Confirmed reviews ALL

Pleasant as expected

Dear Mr. S., Thank you for your patronage to Accorhotels .We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please rest assured that we will definitely look upon the concern shared by you to prevent future occurrence. Thank you again for sharing your experience, and we look forward to welcome you back soon with our renewed services and a better stay experience Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity
Customer review rating 4.2/5

Rajesh M. Business - 12/02/2020 Confirmed reviews ALL

I had checked-in for 1 night previous evening, and on the 2nd day morning around 9:30 am when I finished breakfast and went back to my room as I was supposed to checkout post 11:30am, the key did not work. This was surprising as when I went to reception the guy there told me it is the policy of Hotel to Disable the keys by 9:30am every second day. This is the first time ever I have experienced in any hotel nationally or internationally. Please explain about this strange policy that without informing the customer you disable the keys.

Good

Customer review rating 4.2/5

Nagesh Families - 12/02/2020 Confirmed reviews ALL

While joining the people at front desk have charged Rs.15,000 on the credit Card but the total bill was came to Rs.12,506.82 during check out. They have told that the excess amount of Rs.2,493.00 will be refunded back in 2 to 3 days time but till date no credit has been received.

Excellent Choice for buisness travellers

Customer review rating 4.2/5

Saurabh M. Business - 12/02/2020 Confirmed reviews ALL

A gem of a hotel set in the heart of Aerocity. I arrived early and met Mr. Abhimanyu at the checkin counter on his recommendation I upgraded my existing deluxe room booking to a executive suite room had the pleasure of using the lounge on the club floor, again another benefit to upgrade to a Executive Suite. Abhimanyu made the checkin experience smooth and took care of my each and every requirement personally. The room was amazing, stylish and spacious. The bed was one of the most comfortable I have ever experienced (AccorGroup well done) the room facilities were on-point and another benefit that the room had a Bose Bluetooth speaker for entertainment. If you have booked a Executive Suite room, you can enjoy the breakfast in the lounge, but selections obviously limited, but all the north and South Indian favourites are there, together with the usual continental tastes. Mr. Sagar at the lounge took great care of my food likings I enjoyed the complimentary cocktails 6-8pm served with light snacks in the lounge. Executive suite upgrade is definitely a worthwhile add-on. I was treated like royalty during the stay and amazed at how the staff remembered the surnames!! A huge compliment to the superb management running this hotel as all staff I met were motivated and happy. You’ll always be met with a beaming smile!

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Great location for airport.

Customer review rating 4.2/5

Rob Couples - 11/02/2020 Confirmed reviews ALL

We stayed at end of 2 week holiday prior to flying home.

Dear Mr. J., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we eagerly look forward to welcome you back soon. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

A Perfect Example of Customer Care!

Customer review rating 4.2/5

Aseem G. Families - 10/02/2020 Confirmed reviews ALL

We had a brief stay at the hotel - basically checking in around 7:30pm and checking out early morning at 5:30am. But, these 10 hours were enough for us to experience the excellent customer care and focus from the Novotel staff. In particular, I would like to recognize Ms Neha who was there to welcome us and then made sure to meet all our needs as a single point of contact from arranging extra bedding, to transportation etc. But, the thing that most impressed us was the breakfast early morning. Since breakfast starts at 6:30am, and we had to check out at 5:30am and we had special dietary needs, Ms Neha arranged for a direct conversation with the chef, who carefully noted down our requirements and then arranged for a perfect takeaway breakfast right on time early morning. We definitely appreciated this attention to our needs. Thank you to the Novotel team. You are definitely setting an example for others to follow!!

Dear Mr. G., Thank you for your patronage to Accorhotels .We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

my stay in Aero City

Customer review rating 4.2/5

Kyle O. -. U. Business - 10/02/2020 Confirmed reviews ALL

the hotel was great but I should say that your restaurant is what makes your hotel simply amazing ....your staff goes above and beyond to show guest the best possible side and variety of Indian cuisine, for example Chef, Deepak Joshi was so kind and hospitable, I was able to try so many new dishes in small qualities it was like Mr. Joshi gave me a tour of India , in culinary form .... I will never forget it and I will always stay with your hotel and I will make sure the other employees of our company stay there as well... simply amazing ....please keep up the great service .....see you soon

Dear Mr. O., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to Deepak and all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Very comfortable stay, well mannered staff, good service and tasty food.

Customer review rating 4.2/5

Colonel S. S. S. Business - 10/02/2020 Confirmed reviews ALL

I had a wonderful stay in the hotel. My special thanks to Mr Anand Ojha, Front Office Manager, who was always smiling, concerned and helpful, Mr Biswambar Hojai, a wonderful, positive and helpful person and Akshaya and Jinu who were outstanding in the restaurant. All these people and many more who assist in running the property made my stay even more enjoyable.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Scope for improvement

Customer review rating 4.2/5

Vivek P. Business - 10/02/2020 Confirmed reviews ALL

Dear Accor, I recently spent 5 nights at Novotel Aerocity New Delhi. At the Check in time I had requested the receptionist to enter my Membership Number for points accrual. She said she shall do so later and true to dumbness now I realise that she didn’t do. As such my stay is not reflected against my account. Kindly Help

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I deeply apologize as our team member had missed to update the membership number. However, we have updated your membership and points have been credited to your account. Please rest assured that the reception team has been briefed to be more careful and attentive in imparting any guest request. Also, regarding room service has been shared with the respective department to imply necessary corrective measures to prevent any future occurrence to our guests. I would request you to consider this as a one time incident and ensure you an enjoyable and comfortable stay in future. I urge you to give us another opportunity to serve you better with an enjoyable stay experience as the entire team and I look forward to welcoming you back at Novotel New Delhi Aerocity with our improved services Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Good stay

Customer review rating 4.2/5

Mukesh S. Solo - 10/02/2020 Confirmed reviews ALL

It was wonderful and breakfast was great

Dear Mr. s., Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us at Novotel New Delhi Aerocity and look forward to welcome you back soon. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Walk the Talk

Customer review rating 4.2/5

Vivek K. Business - 10/02/2020 Confirmed reviews ALL

I would not recommend a stay at this hotel again, I wont stay for sure. I don't understand how you can screwup so badly in customer experience. See few points below: 1. Waited for 15 minutes to get a room key and provided all the details all over again whereas my secretary already provided all the details for "Express Check-in" 2. Diners Card not accepted for pre-authorization. 3. A INR 1,350 bill after 15% corporate discount got be 4 small pieces of paneer tikka and coke. Charge as much as you want but don't be a miser on portion size. 4. Breakfast spread was complete marketing gimmick with nutritional value and all but when I asked for a paneer parantha from live counter, I got a reply that they menu is fixed for Aaloo Parantha. I will have to pay for Paneer Parantha. That's hell of a buffet. 5. Too many fried items / sweet items in the menu. Definitely not for calorie conscious guest. Pity - That's the word for my experience.

Good place

Customer review rating 4.2/5

Miguel S. Business - 10/02/2020 Confirmed reviews ALL

Everything perfect, but the music volume at the reception/bar at the entrance (next to the lobby), which was extremely loud and even unconfortable.

Dear Mr. Iribertegui, Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have changed the music system to prevent future occurrence for any of our guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Convenient Location Near Airport

Customer review rating 4.2/5

Prema V. Friends - 10/02/2020 Confirmed reviews ALL

Brief stay with good sleep

Dear Ms.V., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Nice stay

Customer review rating 4.2/5

Av Couples - 10/02/2020 Confirmed reviews ALL

The room is small. But a cleanroom. The bathroom is visible through a glass from the bedroom. Not good for families with children.

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is unfortunate that the size of the room and the bathroom has not been up to your expectations.As we strive to deliver the best experience to all our guests; therefore, your feedback has been taken into consideration for any future physical changes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Extremely satisfying experience

Customer review rating 4.2/5

Ganesh R. I. Couples - 09/02/2020 Confirmed reviews ALL

The room was well organized with all facilities in order. Just noticed that the bathroom sliding door lock was broken. Except that, everything was perfect

Dear Mr. I., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.However, in regards to the the wifi connectivity we have installed the upgraded technology this will helps our guest to enable seamless wifi connection.Please rest assured that the concern department have been highlighted in regards to the door maintenance to address the problem. We appreciate you sharing your concerns as it helps us in identifying areas that concern our guests and improve our facilities and services. We look forward to welcoming you back soon with our renewed services. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Wonderful stay.

Customer review rating 4.2/5

Amit M. Business - 09/02/2020 Confirmed reviews ALL

It was an extremely comfortable stay. The staff was very forthcoming and courteous. Excellent room and outstanding breakfast. Check in and checkout was a breeze. Airport transfer was also very smooth.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity
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