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Novotel New Delhi Aerocity Hotel 5 stars

Customer review rating 4.2/5 6,266 reviews
Novotel New Delhi Aerocity
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+ 24 Services
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Hotel extras

  • Located in Aerocity, within 3 km radius of IGI Airport

  • Walking distance from Aerocity Metro Station and Worldmark

  • Offers a Multi Cuisine Restaurant and a 24*7 Sports Bar. Access to 4 Restaurants of Pullman.

  • Preferred location for Corporates like Airbus, IMF, Rafael, Sumitomo, Mitsui, Accenture & IBM

  • In close vicinity to Business Hubs, entertainment, Clubs, Bars, Restaurants and Shopping Malls

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Indira Gandhi Airport ServicePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Massage
Business services
  • 17 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

The Restaurants & bars, Gym, Pool and Spa at Novotel New Delhi Aerocity are closed till further notice. This is basis government regulations. Take away breakfast at Food Exchange and In-Room dining option remains available for resident guests.

Hotel location

Novotel New Delhi Aerocity

Asset No 2
Aerocity Hospitality District
IGI Airport New Delhi
110037
new delhi
india

Tel: +911146080808

Fax: (+91)1146080809

Contact email

Check-in from 14h00

Check out up to 12h00

  • DTC :  GURGAON MAHIPALPUR

  • AIRPORT METRO :  AIRPORT AEROCITY

  • By plane

    DOMESTIC AIRPORT At 3km / 1.86 miles

  • By plane

    IGI AIRPORT At 3km / 1.86 miles

  • By plane

    Indira Gandhi Airport Service At 3km / 1 miles - Shuttle paying

  • By car

    NH 8 At 0km / 0 miles

  • By train

    NEW DELHI STATION At 17km / 10.56 miles

GPS :28.553492, 77.12324

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

STANDARD KING ROOM - FREE WIFI

  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

STANDARD TWIN ROOM - FREE WIFI

  • Max. number of persons: 4
  • Area: From 26 m² / 280 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR KING ROOM - TWO WAY AIRPORT TRANSFERS, PREMIER LOUNGE ACCESS

  • Max. number of persons: 4
  • Area: From 28 m² / 301 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

SUPERIOR KING ROOM - TWO WAY AIRPORT TRANSFERS, PREMIER LOUNGE ACCESS

  • Max. number of persons: 4
  • Area: From 28 m² / 301 sq ft
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Experiential stays

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: International

Food Exchange is a signature restaurant offering an exceptional culinary experience comprising of Indian, Asian and European flavours coupled with an impeccable ambiance. It has a unique & modern take on a "gastro-hub" serving primary food & beverage.

Menu (PDF)

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

QUOIN

Non contractual photo

Quoin is a Round the clock modern sports bar and an urban hangout where you can find distinctive flavours of your favourite brew, mood-setting music, mouth-watering bonne bouche & savouries that come together to provide you an experience like no other.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,181 m²

  • Maximum capacity: 1,500 people

  • Maximum banquet capacity: 528 people

Find out more

Our guest reviews for
Novotel New Delhi Aerocity

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,266 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,612 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Well located for next morning flight from Delhi airport.

Customer review rating 4.2/5

Anon Couples - 03/04/2020 Confirmed reviews ALL

Only stayed one night to catch a flight home the next morning. Good location for the airport and a quiet and well run hotel.

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback and I will share it with my team. I understand that you did not appreciate the big screen at the bar ,which has been installed mainly for screening matches since our bar is designed as a sports bar. However, I do hope that the rest of our stay was comfortable and enjoyable. Thank you again for sharing your experience and we look forward to welcome you back soon. Stay safe! Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Great stay

Customer review rating 4.2/5

Ripudaman S. T. Couples - 29/03/2020 Confirmed reviews ALL

The overall experience was good and the staff was kind and polite but for check- in it took alot of time so if you can just make that faster

Dear Mr T., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. However, I will have noted your comments for check in and appropriate measures will be taken to improve the check in experience. Thank you again for sharing your experience and we look forward to welcome you back soon. Stay Safe! Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity
Customer review rating 4.2/5

Anonymous Couples - 28/03/2020 Confirmed reviews ALL

In emercency situation with lock down an inhuman behavior. No help for clients. No kindness neither helpfulness

Dear Mr F., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would appreciate you sharing more concerns in regards to your dissatisfaction to help us take appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you and your family is safe and healthy in these troubled times.We are all in this together and just hope that this passes soon. Looking forward to hearing from you soon. Stay Safe. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity
Customer review rating 4.2/5

Peter C. S. Families - 27/03/2020 Confirmed reviews ALL

Dear Novotel, I have found that there is a pending charge in my credit card which was the security deposit when we checked in on March 13, 2020. Would you please remove that from my credit card since our hotel fee has already paid on 3-15-2020 when we checked out. Thank you! Peter S.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have intimated the bank on the pre-authorization amount and the same would reflect back to your account within 10 to 12 workings days. I assure you that we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns and feel free to contact me for any further assistance. Stay safe! Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Near to airport

Customer review rating 4.2/5

Agnieszka Families - 26/03/2020 Confirmed reviews ALL

Very nice people working there!

Dear Ms B., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will surely share your encouraging comments with our team in these difficult times. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that you and your family is safe and healthy and look forward to welcome you back soon. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Convenient for Airport

Customer review rating 4.2/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

An overnight stay which did not give sufficient time to appreciate all the hotel facilities

Dear Mr A., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff in this difficult time as we strive to continuously improve the quality of our hotel facilities and services. Thank you again for sharing your experience and we look forward to welcome you back in the near future. Stay Safe! Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Good and safe stay

Customer review rating 4.2/5

K K. D. N. Business - 25/03/2020 Confirmed reviews ALL

In this difficult time, I felt safe in your Hotel

Dear Mr N., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback and I will definitely share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to welcome you back soon. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Good stay

Customer review rating 4.2/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Checking in was fast, room was clean, food was good, checking out was fast also. Wifi access code took some time to activate and made me think whether I should go to lobby to ask some help.

Dear Mr H., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback.However, my apologies for the inconvenience due to the Wi Fi connectivity. I have highlighted the same to the relevant team for appropriate measures. Thank you again for sharing your experience and we look forward to welcome you back soon. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Fabulous!!!.location great.staff amazing

Customer review rating 4.2/5

Alfred T. F. Couples - 23/03/2020 Confirmed reviews ALL

Excellent from start to finish

Dear Mr f., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Would not stay here again.

Customer review rating 4.2/5

Peter M. Couples - 22/03/2020 Confirmed reviews ALL

Terrible Front Desk staff. Would not listen, treated like a fool. Will not renew my Accor Plus membership this year due to this Hotel.

Dear Mr M., Thank you for your patronage to AccorHotels and taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand that you were dissatisfied with the check in staff during your recent stay. However, I would appreciate if you could share more details of your dissatisfaction as it will help us in identifying the areas of concern as we strive to continuously improve the quality of our hotel facilities and services. Thank you for sharing your experience and we look forward to welcome you back soon. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Great hospitality

Customer review rating 4.2/5

Bobby Business - 21/03/2020 Confirmed reviews ALL

The stay was amazing n the staff was very natural calm n responsive in there behaviour

Dear Col. S., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our facilities and services. Thank you again for sharing your experience and we look forward to welcome you back soon. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Excellent

Customer review rating 4.2/5

Carl B. Friends - 21/03/2020 Confirmed reviews ALL

Very high end hotel great staff amazing breakfast selection

Dear Mr J., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback from our valued guests. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our hotel facilities and services. Thank you again for sharing your experience and we look forward to welcome you back soon. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Fantastic stay and great amenities!

Customer review rating 4.2/5

Faymeandmiguel Couples - 21/03/2020 Confirmed reviews ALL

We had an amazing stay and experienced fantastic hospitality from all staff at Novotel New Delhi Aerocity. Couldn't fault anything from our stay. Would have been happy to stay longer if we could.

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback from our valued guests. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our facilities and hotel services. Thank you again for sharing your experience and we look forward to welcome you back in the near future. Ajay Sampige General Manager Novotel New Delhi Aerocity

Okay only

Customer review rating 4.2/5

B. P. Couples - 20/03/2020 Confirmed reviews ALL

Power blackout in room continued even after I could see rest of hotel had power restored. Told at checkin that would have access to Pullman executive room during the day but when went there it was closed.

Dear Mr P., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the power outage was due to a trip in the circuit connecting a section of the floor due to which the other parts of the hotel. However, our engineering team has been able to look into the concern and fix the same to prevent future occurrence. My apologies for the unavailability of access to the executive lounge which had to be closed due to government directives due to the Corona virus outbreak. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

convenient location near domestic and international airport

Customer review rating 4.2/5

Didier A. P. Couples - 19/03/2020 Confirmed reviews ALL

Initial frustrating issue with pick up service from domestic airport, had a long wait and had to ring twice because of a misunderstanding of our location. Vikrant and his team at the executive lodge made us feel so welcome, and that made up for it.

Dear Mr. Guen, We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please rest assured with regards with transportation the concern department have been highlighted and corrective measures will be taken to avoid future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Great room and food

Customer review rating 4.2/5

Clive Couples - 19/03/2020 Confirmed reviews ALL

Fantastic room and great food. Unfortunately, on the morning of departure to the airport, we had a power cut (room 527) which I immediately reported. By the time power was restored we had no time for breakfast which had been paid for. I mentioned this when checking out but no refund was offered.

Dear Mr H., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concern and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Lovely hotel

Customer review rating 4.2/5

Al B. Couples - 18/03/2020 Confirmed reviews ALL

We spent two nights at the hotel. It was everything we wanted for a comfortable stay and enabled us to spend several hours visiting central Delhi.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Excellent staff. Felt welcomed

Customer review rating 4.2/5

Aditi S. Families - 18/03/2020 Confirmed reviews ALL

The front desk Rohan and Mihir were so helpful and welcoming we were so happy during the short stay would love to come again and again. Excellent food and room service.

Dear Ms. s., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to Rohan, Mihir and all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcome you back soon. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Well located, clean, everything worked in our room

Customer review rating 4.2/5

Elizabeth W. Couples - 18/03/2020 Confirmed reviews ALL

All, more then comfortable for an airport hotel, pleasant area around the pool , gave us a much needed rest We were also very impressed with hotel policy in employing people with speech impediment. They were particularly polite and efficient.

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we eagerly look forward to welcome you back soon. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity

Very good - very attentive service. Convenient location but overall did not like the hermetically sealed, Aerocity environment.

Customer review rating 4.2/5

Mkk Friends - 17/03/2020 Confirmed reviews ALL

The hotel had a subtle, faint smell of vomit that I could detect each time I came in.

Dear Ms. K., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please rest assured your concern in regards to the smell have been highlighted to the respective department and take corrective measures in addressing the issues to avoid future occurrence to any of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ajay Sampige General Manager Novotel New Delhi Aerocity
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