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Novotel New Delhi Aerocity Hotel 5 stars

Customer review rating 4.2/5 7,829 reviews

ALLSAFE approved hotel

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Novotel New Delhi Aerocity
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+ 22 Services

Hotel extras

  • Located in Aerocity, within 3 km radius of IGI Airport

  • Walking distance from Aerocity Metro Station and Worldmark

  • Offers a Multi Cuisine Restaurant and a 24*7 Sports Bar. Access to 4 Restaurants of Pullman.

  • Preferred location for Corporates like Airbus, IMF, Rafael, Sumitomo, Mitsui, Accenture & IBM

  • In close vicinity to Business Hubs, entertainment, Clubs, Bars, Restaurants and Shopping Malls

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel New Delhi Aerocity

Asset No 2
Aerocity Hospitality District
IGI Airport New Delhi
110037 new delhi
india

Tel: +911146080808

Fax: (+91)1146080809

Check-in from 15h00

Check out up to 12h00

  • DTC :  GURGAON MAHIPALPUR

  • AIRPORT METRO :  AIRPORT AEROCITY

  • By plane

    DOMESTIC AIRPORT At 3km / 1.86 miles

  • By plane

    IGI AIRPORT At 3km / 1.86 miles

  • By plane

    Indira Gandhi Airport Service At 3km / 1 miles - Shuttle paying

  • By car

    NH 8 At 0km / 0 miles

  • By train

    NEW DELHI STATION At 17km / 10.56 miles

GPS :28.553492, 77.12324

Hotel services

FOOD EXCHANGE

Food Exchange is a signature restaurant offering an exceptional culinary experience comprising of Indian, Asian and European flavours coupled with an impeccable ambiance. It has a unique & modern take on a "gastro-hub" serving primary food & beverage.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Snack and beverage machine
    • Snack and beverage machine Additional charge
  • Breakfast
    • Breakfast à la carte
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 13 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 400 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • 340 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • Indira Gandhi Airport Service Additional charge
    • DEL Additional charge
Well-being
  • In Balance
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Childrens library
    • Board games available

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 17

  • Maximum size: 1,181

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 528 people

Find out more

Our guest reviews for
Novotel New Delhi Aerocity

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

7,829 reviews

TripAdvisor Rating 4.5/5

3,424 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Comfortable and Leisure trip along with friends

TripAdvisor rating 4.0/5

Anonymous_17102021 21/10/2021 TripAdvisor review

The service was average - a bit delay done by housekeeping but the cleanliness and ambience of the place was quite good. Value for money and definitely a nice place to spend when on a leisure trip either with friends or family.

Anonymous_17102021, Thank you for taking the time to write a wonderful feedback on this esteemed forum. It gives me great pleasure that your recent stay at our hotel was comfortable and enjoyable. We are pleased to know that our facilities and genuine hospitality of our team members has exceeded your expectations. I will surely share your comments with my team who will be thrilled and motivated, as reviews such as yours further motivate us to benchmark as a brand with the highest hospitality standards. Please accept our heartfelt gratitude for your recommendation and thank you once again for making us your hospitality partner. We look forward to welcoming you back soon. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Second home

Customer review rating 5.0/5

Anonymous Friends - 20/10/2021 Confirmed reviews ALL

Accor plus card is not a club but its a ownership of the property u r treated as a partner rarther then a guest i stayed in all best sofitel novatel mercury in asia in places. Like pattaya koh samui bandra guanzhou. This novatel has a special charm most welcoming staff especially the lady who check in for me sensible fast very interested in costomer service i am member since 10 years having very good time with accor keep it up if we are there u will be keep same stardards i liked u r hotel and one more thing no one said to u u r hotel has good fue shu. Who every stays here will have a lucky day my friend daudhter got us visa staying here is a charming lucky place will come back to u soon

Dear Mr. Tumu Prabhu K., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. I am delighted that your stay was comfortable and enjoyable at our hotel. I will surely share your comments with my team and I am sure that this feedback will serve as an encouragement to my entire team as we strive to continuously improve the quality of our hotel facilities and services. Thank you once again for sharing your wonderful experience. We look forward to welcome you back with the best of our services. Stay safe. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Good stay

Customer review rating 3.5/5

Ravinandan M. Business - 20/10/2021 Confirmed reviews ALL

Satisfide

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet M. Complex General Manager Pullman and Novotel New Delhi Aerocity

Excellent Hotel

TripAdvisor rating 5.0/5

Sushilsaini1975 20/10/2021 TripAdvisor review

Hotel is Good. the staff is very cooperative. Service is Good. Room view is also excellent. Situated in a very peaceful place. House keeping staff is very supportive. I will recommend this hotel for family vesting Delhi.

Dear Sushilsaini1975, Thank you for taking the time to write a wonderful feedback on this esteemed forum. It gives me great pleasure that your recent stay at our hotel was comfortable and enjoyable. We are pleased to know that our facilities and genuine hospitality of our team members has exceeded your expectations. I will surely share your comments with my team who will be thrilled and motivated, as reviews such as yours further motivate us to benchmark as a brand with the highest hospitality standards. Please accept our heartfelt gratitude for your recommendation and thank you once again for making us your hospitality partner. We look forward to welcoming you back soon. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Extreme dissapointment and mental harassment

Customer review rating 0.5/5

Vipul A. Couples - 19/10/2021 Confirmed reviews ALL

We were not informed at the time of booking through your All Accor app that Hookah is not allowed. I read all instructions during and even while online check-in but nothing was mentioned about hookah. But when we checked in hotel we were not allowed to take hookah even to the smoking room.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Excellent Stay

Customer review rating 5.0/5

Reekesh Couples - 19/10/2021 Confirmed reviews ALL

My stay at Novotel Aerocity was very memorable. The hospitality was superb. The staff was particularly polite and comforting especially Mr. Deepak Verma (Front Office Staff). Staff like him will always be appreciated and will always leave an impact on guests, so is the case with me. 10/10 for hospitality.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Well located

Customer review rating 4.5/5

Parswa B. Friends - 19/10/2021 Confirmed reviews ALL

Great breakfast

Dear Mr. b., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Well located

Customer review rating 3.5/5

Kunal K. Families - 19/10/2021 Confirmed reviews ALL

Staff is too short and not work on tym

Dear Mr. k., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Location is good worst dining experience

Customer review rating 3.5/5

Gopal Business - 18/10/2021 Confirmed reviews ALL

Stay was good rooms were comfortable but check in and check out there was only one executive to take care of …… There was no one to take order for breakfast and though order was placed nothing came for an hour ….. it was like crazy out there and no one cared …… really disappointing

Amazing Hotel, location and Value for Money proposition!

Customer review rating 5.0/5

Sandeep C. Business - 18/10/2021 Confirmed reviews ALL

The hotel is really nice with amazing food and a very warm & friendly staff. I would highly recommend this hotel for business travelers or tourists.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Wonderful stay

Customer review rating 5.0/5

Boppana K. K. Business - 18/10/2021 Confirmed reviews ALL

The hotel is located near to Airport and the hygiene is excellent. Food is too good .

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Comfortable stay away from pollution

Customer review rating 4.5/5

Shamshudeen Families - 18/10/2021 Confirmed reviews ALL

I really had a very good experience staying 2 alternate nights. The room was neat, tidy, well-maintained, and picture perfect. Polite and very gentle front desk executives and concierge desk executives. The breakfast was ok type and you could improve the service and quality of Indian food choices. Needless to say, the in-room dining was much costlier than what I had expected. Swimming pool and gymnasium were massive and well-maintained too. In summary, I have a very good experience and looking forward to have an excellent experience during my next stay.

Dear Mr. Shamshudeen, We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

A covid 19 free well located and secured accommodation

Customer review rating 5.0/5

Rajesh M. Business - 17/10/2021 Confirmed reviews ALL

A safe Well located Good food Excellent laundry Excellent Steam, Sauna & Pool

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Nice and comfortable

Customer review rating 5.0/5

Raval Families - 17/10/2021 Confirmed reviews ALL

It has always been good with Novotel. In fact when ever I'm visiting delhi I always look forward to book Novotel.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Good Stay and conveniently located

Customer review rating 5.0/5

Dr. P. U. R. Families - 16/10/2021 Confirmed reviews ALL

Being a member of accor group . Booking done thru the mobile app. Everything fine , nice and courteous staff .

Dear Dr. R., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Good

Customer review rating 5.0/5

S Friends - 16/10/2021 Confirmed reviews ALL

Good

Dear Mr. Shubhodeep, We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Well located

Customer review rating 3.5/5

Maharishi Business - 16/10/2021 Confirmed reviews ALL

Business purpose

Dear Mr. u., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Excellent

TripAdvisor rating 5.0/5

jitenderkanda 01/10/2021 TripAdvisor review

Had a great time last weekend Wonderful staying experience with Accor group of hotels Loves to visit again in a couple of weeks Everything wat up to the expectations Everyone enjoyed a lot specially the kids Thank you so much

Dear Jitenderkanda, Thank you for your wonderful feedback on this esteemed forum. It gives me great pleasure that your recent stay at our hotel was comfortable and enjoyable. I will surely share your comments with my team who will be thrilled and motivated. I have personally thanked my team for making your visit a memorable one. It was a pleasure to have you visit us and we look forward to welcoming you again. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Outstanding experience as alwys

TripAdvisor rating 5.0/5

sanjiv1964 Business - 23/09/2021 TripAdvisor review

Thank you Accor for the consistent service and hospitality. A special thanks to Shivangi, Anish, Yashika and Gaurav for taking care. Being an Accor Platinum Member has its privileges and I recommend people sign up for membership.

Dear Sanjiv1964, Thank you for your wonderful feedback on this esteemed forum. It gives me great pleasure that your recent stay at our hotel was comfortable and enjoyable. I will surely share your comments with my team who will be thrilled and motivated. I have personally thanked Shivangi, Anish, Yashika and Gaurav for making your visit a memorable one. It was a pleasure to have you visit us and we look forward to welcome you back soon. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Poor Housekeeping

TripAdvisor rating 3.0/5

mdhoot Business - 20/09/2021 TripAdvisor review

The property is good and value for money. But the housekeeping is poor. The jet shower in my bathroom was broken. The locker was not working. No glasses or cups in the room. The staff is less at reception. Takes time for checkin and checkout.

Dear Mdhoot, Greetings of the day! At the outset, please accept our sincerest apologies once again for the unsatisfactory experience and inconvenience caused during your recent stay at our hotel. We strive to provide a superior service experience for every valued patron, however in this instance we seemed to have been unable to meet your expectations. Kindly rest assured that the concerns have been strongly highlighted to the relevant departments for corrective action and I urge you to regard this as an exception to our normal practices assuring you that we will make every effort to ensure your future stay experiences are comfortable and enjoyable. I also look forward to welcome you back with a renewed experience hoping that you would consider this incident in isolation and give us another chance to serve you better in the near future. Stay safe. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

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