Novotel New Delhi Aerocity

Customer review rating (ALL Rating) 4.0/5 2,656 reviews

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Asset No 2, Aerocity Hospitality District, IGI Airport New Delhi, 110037 NEW DELHI, India

Description

Hotel extras

  • Located in Aerocity, within 3 km radius of IGI Airport

  • Walking distance from Aerocity Metro Station and Worldmark

  • Offers a Multi Cuisine Restaurant and a 24*7 Sports Bar. Access to 4 Restaurants of Pullman.

  • Pet-friendly Hotel* nominal charge applicable

  • In close vicinity to Business Hubs, Entertainment, Clubs, Bars, Restaurants and Shopping Malls

Our accommodation(s)

Hotel location

Novotel New Delhi Aerocity

Asset No 2, Aerocity Hospitality District, IGI Airport New Delhi
110037 NEW DELHI
India

GPS:28.553492, 77.12324

Telephone
Fax +91 11 4608 0809

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

Food Exchange is an all day dining restaurant offering an exceptional culinary experience comprising of Indian, Asian & European flavors coupled with an impeccable ambiance. Experience the private dining area or alfresco seating for a memorable meal.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,656 reviews

TripAdvisor Rating  4.5/5  5,310 reviews

Breakfast buffet

TripAdvisor rating 3.0/5

Gautam_mehta33 TripAdvisor review

The breakfast buffet was just about all-right. The staff was not too helpful. Not all the guests were given equal attention with regards to basic service. The laundry had to be called up even after mentioning the time on the slip. The checkin and checkout time was decently short.

Excellent outstanding

TripAdvisor rating 5.0/5

Alex M TripAdvisor review

Hotel Novotel New Delhi Aerocity garners praise for its convenient location, with guests appreciating the proximity to the airport and local dining, as well as the area's safety at night. The hotel's amenities, service, and cleanliness receive positive remarks, with particular commendation for the welcoming staff and the spotless maintenance. Excellent service, thanks to Mithun for serving

Terrible Experience at Novotel – Absolutely Unacceptable

TripAdvisor rating 1.0/5

pukumarg TripAdvisor review

My experience at Novotel was beyond disappointing. From the moment I arrived, the reception staff displayed shocking unprofessionalism. The receptionist argued unnecessarily, contradicting things I never said, and created confusion instead of resolving my concerns. When I requested to speak to the duty manager, he rudely redirected me to the travel desk. Only after I showed him a message from the travel desk advising me to speak to the duty manager did he begrudgingly comply. The back-and-forth was exhausting and completely avoidable if the staff had been competent. I clearly informed them that I would be staying for just 3 hours and needed a quiet room to relax. Despite this, they assigned me a room filled with loud party noise, ruining my brief stay. Even after raising a complaint, I have now been waiting for over half an hour for them to change my room. This level of delay and lack of urgency is disgraceful. Novotel has demonstrated a shocking disregard for guest comfort and time. Their hospitality is far below acceptable standards, and I strongly advise anyone considering staying here to look elsewhere. If you want a relaxing and hassle-free experience, choose Roseate Hotel—they are miles ahead in service and professionalism. Novotel is a complete waste of time and money. Stay away!

Comfortable

TripAdvisor rating 4.0/5

Binz019 Business - TripAdvisor review

Stayed for a few nights at the end of a long working tour of India and found the hotel to be clean, modern and what is needed. Apart from a few exceptions, the staffing was average and could have been more attentive. However, the room was clean and well kept and public areas well structured. One downside was breakfast, where the staff couldn't keep up with demand and the food pretty average. Overall OK, but expensive for an overall average experience.

Not worth the money you pay for it

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

Staff is not very welcoming, the bathroom is dirty/mouldy. We paid £100 per person per night and didn't even get a breaky for this rate, which is very expensive for India. The hotel doesn't feel like 5 stars. Not returning.

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Other web-users rate our hotel

  • 1,351 reviews 9.3/10 Location
  • 2,613 reviews 8.3/10 Room
  • 5,033 reviews 8.5/10 Service
  • 63 reviews 9/10 WiFi
  • 1,195 reviews 8.5/10 Cleanliness
  • 821 reviews 6.8/10 Comfort
  • 683 reviews 8.8/10 Breakfast
  • 161 reviews 9.4/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.