Novotel New Delhi Aerocity Hotel 5 stars

It was a good and satisfying experience

I had to stay for the day since I had a long wait for my flight. The hotel is located very close to the Delhi airport. The rooms and amenities are very good and so it the behavior of the staff. Highly recommended.

A beautiful, relaxing stay. Nice staff, very helpful, and very supportive. Just requesting the staff/housekeeping to wait just a little bit after ringing the first bell. That's the only feedback. Will come again soon :)

We had to stay overnight in Delhi close to the airport for a connection flight. The stuff was very helpful and the service was great. The next morning they helped us to order a taxi from Uber.

It was a pleasant stay

Great experience ... Nice hotel ... Keep it up

U r da best sir

I would like to assert that the staff is very well behaved and takes proper care. It has a great ambience and food also tastes amazing.

It was good. Nice breakfast, good room and room service. Quick response on calling the room service. Mushir Ahmed was nice and kind

It was a good experience in terms of accommodation, hospitality and ambience. The only sour issue was the exorbitant rates of food. We ended up spending almost twice the amount for food(approx 6K which included basic lunch and dinner for two persons) than the accommodation (2.5K).

Awesome service and clean hygiene property. Love to visit again

The stay at Novotel has been quite amazing. It is not less than a home outside home. The duty Manager Mr. Uzair remains always there to take extra care of all the things. Every stay is worth remembering due to positivity of whole staff especially Mr. Uzair I recommend this property to frequent business & leisure travellers.

Hygiene standards met, in room dining food quality very good. Value for money. Location proximity to the airport. Lot of good eating joints around the property. Shopping mall close by. Breakfast great variety.

Special mention for the Chefs and the servers at the restaurant on the ground floor. Food is consistently good . Also the bar is equally good especially for it being open round the clock. Overall very good experience. Well managed . Good job.

I have given five star reviews earlier to other Novotel properties, but this one was a huge disappointment. As soon as I checked in I discovered that my toilet wasn't cleaned properly, the taps were messy, the wash basin had some horrible thing in it. I took pictures and went back down to the reception, they apologized and changed my room. Soon after I went down for dinner. The food was quite good, not great, but the service was not upto the mark. When I went back to my room I discovered balls of hair in the toilet under the sink and so on. Again I took pictures but I didn't complain as I was too tired from my earlier flight. But then there was screaming and loud discussions from the next room. The walls have no sound proofing it seems, even though the staff claimed otherwise. I called up the reception as it was past 11pm, they came, the sound stopped but after a little while it started again. It kept happening as I had to call them up three times as it was too loud and I needed to sleep. The women at the security were extremely polite, and they came up and informed me that everything was under control. I agreed that it was good, but the sounds continued till 1:13 am, it was from other sources like loud tv etc. from another room perhaps and so on. Whatever it is it wasn't a pleasant relaxing night. The next morning the breakfast was good, but the service extremely poor, maybe because it was packed and the staff was totally disorganised. The person who was incharge of seating guests got into a screaming match with two other guests who looked like politicians with big egoes. Not necessary for guests like me to experience such a scene while eating breakfast. Very unprofessional, creates a bad atmosphere, and doesn't give a good feeling. For sure will not stay at this property again!