Novotel New Delhi Aerocity

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Novotel New Delhi Aerocity

Customer review rating (ALL Rating) 4.0/5 2,560 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in Aerocity, within 3 km radius of IGI Airport

  • Walking distance from Aerocity Metro Station and Worldmark

  • Offers a Multi Cuisine Restaurant and a 24*7 Sports Bar. Access to 4 Restaurants of Pullman.

  • Preferred location for Corporates like Airbus, IMF, Rafael, Sumitomo, Mitsui, Accenture & IBM

  • In close vicinity to Business Hubs, entertainment, Clubs, Bars, Restaurants and Shopping Malls

Hotel location

Novotel New Delhi Aerocity

Asset No 2, Aerocity Hospitality District, IGI Airport New Delhi
110037 NEW DELHI
India

Telephone +91 11 4608 0808

Fax +91 11 4608 0809

Contact email

  • DTC:  GURGAON MAHIPALPUR

  • AIRPORT METRO:  AIRPORT AEROCITY

  • By plane

    DOMESTIC AIRPORT At 3km / 1.86 miles

  • By plane

    IGI AIRPORT At 3km / 1.86 miles

  • By plane

    Indira Gandhi Airport Service At 3km / 1 miles - Shuttle paying

  • By car

    NH 8 At 0km / 0 miles

  • By train

    NEW DELHI STATION At 17km / 10.56 miles

GPS:28.553492, 77.12324

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Food Exchange is a signature restaurant offering an exceptional culinary experience comprising of Indian, Asian and European flavours coupled with an impeccable ambiance. It has a unique & modern take on a "gastro-hub" serving primary food & beverage.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel New Delhi Aerocity

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,560 reviews

TripAdvisor Rating  4.5/5  3,835 reviews

Very comfortable stay

Customer review rating 4.5/5

Jahnavi G. Business - Confirmed reviews ALL

Rooms and entire facility was spectacularly clean.

Well located with amazing food

Customer review rating 5.0/5

Raj S. Business - Confirmed reviews ALL

Amazing food and host in the restaurant during breakfast service where one can see the genuineness and eager to serve guests and anticipate needs. Male host at front office desk could have been more courteous rather than stoned expression as if working for long hours. Overall, amazing stay with excellent location

no

Customer review rating 1.5/5

Vanessa L. Business - Confirmed reviews ALL

Basic toiletries were not provided.. Everytime we had to ask for it when my room partner left, i had asked twice if i need to move to another room, i was told, i need to stay in the same room. my room partner for 13th night will come to my room. but at 6:30pm, i was asked to leave the room at short notice. in 10mins i had to clear my things and leave. this is not done.

Good

Customer review rating 4.0/5

Naresh Solo - Confirmed reviews ALL

Comfortable stay

Surprisingly Disappointed

Customer review rating 0.5/5

Adeline A. L. Business - Confirmed reviews ALL

The ONLY Novotel stay i am ever disappointed by was this one. My room Key was deactivated during the stay 4 times --- once being in the middle of the night ---- room being in one corner of the hotel - was extremely inconvenient to walk back to the reception and re-activate it - especially after a ballroom party! The room service was turtle-paced! Took forever for my bathrobe to come over. The lights and plug points were almost dead and un-serviced. The breakfast, lunch and dinner spreads were not as per standards - in comparison to other Novotels itself! For Eg: Dosa Batter was sour, medu wada was sogi and oil coated, pancake batter was tasteless and flat --waffles were not sweet at all! tea took forever to come - feed-up of which i walk myself to the tea stand which was un-maned. anyways thanks for the stay!

Comfortable stay

Customer review rating 4.0/5

Vivvek Couples - Confirmed reviews ALL

We got upgraded to premier floor which is a nice touch and Radhey was an absolute pleasure to deal with. Head chef Anand and his cuisine knowledge are next to none with some great recommendations whilst dining

Excellent ambiance n supportive staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Overall very much satisfied by the experience.Excellent ambiance and culinary spread. Staff hospitality is very good n forthcoming. Only con was the room space. The room size was small, other than that rest all good.

Partially satisfied

Customer review rating 3.5/5

Col S. Business - Confirmed reviews ALL

Reception is bad. Not able to handle so many guests at a time. Same issue during check out. Reception should make the client to come to hotel once again. Food was ok. Felt the buffet was extremely overpriced keeping in mind the eateries nearby. Experience at Wok was really good. Upholstery in the room requires to be done up. Cannot have sofa set with shredded Upholstery.

Yes it's well located but not happy with the staff and services

Customer review rating 1.5/5

Anuj S. Friends - Confirmed reviews ALL

Rooms are good but really disappointed with the staff service and overall experience is bad I m not able to use all the amenities bcz night was so horible inll tried to go for gym in the night but there was no staff to attend and I roam around half hr in search of people for guidence but no one was there it's totally wast of money for me

Well located, safe and clean environment and friendly staffs especially dinning staffs

Customer review rating 4.0/5

Cheki W. D. Business - Confirmed reviews ALL

No words to describe. I just love this place with so many humble staffs who are always willing to help us.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Well located

Customer review rating 3.0/5

Chiran S. Business - Confirmed reviews ALL

Not like earlier stays in the same hotel

Excellent stay

Customer review rating 5.0/5

Aman Families - Confirmed reviews ALL

Best hospitality. Nice breakfast and dinner

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Not a 5 star. Staff not as responsive.

Customer review rating 3.5/5

Sarbuland M. Families - Confirmed reviews ALL

The staff at the Hotel doesn’t make it feel like a 5 star at all. When you arrive, you will have to request the bell boy to take your bags, else he’ll keep staring at you from a distance. Basics like slippers, moisturiser etc. were not provided.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am extremely sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the setbacks and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

No service they are busy in organising and hosting marriage functions not providing services in room

Customer review rating 1.5/5

Himanshu A. Solo - Confirmed reviews ALL

I stayed many times but this time Very bad service experience.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am extremely sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the setbacks and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Well located

Customer review rating 3.0/5

Mridul K. M. Business - Confirmed reviews ALL

This is embarassing when Front desk executive ask for deduct Food bill in adv.

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I am extremely sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the setbacks and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us another opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Customer review rating 5.0/5

Ateet S. Families - Confirmed reviews ALL

Near to the airport and closer to the city. All facilities are within reach. Hotel room and services were great. Easy check-In & checkout process. We enjoyed our stay with Novotel.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Great location, great place, great people

TripAdvisor rating 5.0/5

Amit C Business - TripAdvisor review

Despite the odd hiccup, my stay at the Novotel has always been a memorable one. What I like is the attention to one's needs and aspirations and, wity the odd exception, a quick and appropriate solution or remedy. From Chaht Negi's focus on customer-driven service and Uzair Khan's swift remedies to solutions, to Aniket's enthusiasm and Yogita's attention to detail at breakfast, exceptional people make for an exceptional stay.

Dear Guest, Greetings of the day! We are delighted to read such appreciative comments about our team members Uzair, Chahat, Aniket and Yogita. It brings us immense pleasure to read that the hotel facilities along with the warm hospitality showcased by our dedicated team members made your stay comfortable and enjoyable. Your compliments are the greatest reward and motivation for my entire team. I have personally thanked the team for making your stay a memorable one. Please accept our heartfelt gratitude and thank you again for making us your hospitality partner. Stay safe and we look forward to welcoming you back soon. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Don't use accor application because it's useless. Also, rude front deak staff.

TripAdvisor rating 2.0/5

Vacation65591934642 Business - TripAdvisor review

I reached hotel at 1.45 pm, and had booking for 2 days with meal included. I asked front desk manager to provide a room because my partner was suffering from an injury. Despite having no queue, he dealt with me as I was a transparent object. He did not listen at all what I said or asked for. He ignored me like anything. Since, I used all accor application for room booking as well as for online check-in. Even after online check-in, the person took 20 mins to complete the process. Somehow, I reached my room. I have been in aerocity at least 70 times, mostly in Merriot acquired hotels, and I have never seen such a rude behaviour at reception. Hence, I'll never book any of stay with accor acquired hotels. Along with it, at the time of dinner I was forced to have buffet which I was not wanting. What can be done when someone is emphasising for buffet. Seriously, it was worst taste I ever had in aerocity. So, I feel that the hotel staff lost my faith. I have promised myself that I'll never stay with any of novotels in future.

Dear Guest, Greetings of the day ! At the outset, thank you for taking the time to inform us about your experience at the Novotel New Delhi Aerocity. Please accept our heartfelt apologies for the inconvenience caused to you during your recent stay with us. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please, rest assured, we are taking the appropriate measures to address the issues faced by you to prevent future occurrences. We appreciate you sharing your concerns. We do hope you will not allow this to mar your opinion of the hotel and that you will return to stay with us again. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Nice working hotel

TripAdvisor rating 4.0/5

Ramesh M TripAdvisor review

Its a nice property very close to International airport in New Delhi. Nothing very special but still cozy rooms, good buffet spread. Bit crowded at times. Location is very good. Many food joints and happening places near by.

Dear Ramesh M, Greetings of the day ! On behalf of my entire team, I would like to thank you for your appreciative comments about your recent stay with us. Most certainly the location advantage makes our hotel a very convenient destination for all types of travelers. I have shared your comments with my team, as we sense there is yet some room for improvement to ensure that your future stays with us are flawless. Please accept our heartfelt gratitude for your recommendation and thank you once again for making us your hospitality partner. We look forward to welcoming you back soon. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Excellent facility in a great location.

TripAdvisor rating 4.0/5

Abhishek J TripAdvisor review

I came to Novotel after Hyatt and Holiday Inn and found all three at par. At Novotel, i found the hotel to be very clean and followed all Covid protocols throughout. Fantastic house keeping and cleanliness. We used the restaurant for breakfast and found it to be quite good with friendly staff. My only feedback is about the front desk staff. I just felt they are too cold in their approach. I have seen much friendlier staff at other places. I did have some concerns with the package and charges which could have been handled much better by the front desk. Other than that, i found this to be a great place , well located and well maintained. Only feedback for room of improvement will be the behavior of the front desk staff . They must be advised to be a bit more friendly and courteous to guests.

Dear AbhishekJ, Greetings of the day! We truly appreciate you taking the time to review us on this esteemed platform. Your positive comments motivate my entire team to perform their best and ensure the highest standards of hospitality for every guest. We are happy to know that you found our ALLSAFE Covid protocols and cleanliness standards as per your expectations. I have thanked by housekeeping team for ensuring the same. As for your experience at the restaurant, it is a pleasure to know that the food and service was up to your liking. Having said that, I have shared your concerns with regards to the team at Front Desk for immediate corrective action. Please rest assured, that your feedback is of utmost importance to us. Please accept our heartfelt gratitude for your recommendation and thank you once again for making us your hospitality partner. We look forward to welcoming you back soon. Best regards, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

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