ibis New Delhi Aerocity Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 7,575 reviews

ALLSAFE approved hotel

Information message

ibis New Delhi Aerocity
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+ 15 Services

Hotel extras

  • The hotel is pet friendly!

  • Longest breakfast from 4am to Noon

  • Meeting space, up to 150 delegates

  • Pay a little more and enjoy room with extra benefits at INR 1,000.

  • Take a dip in the Swimming Pool and enjoy your favourite cocktails and snacks.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis New Delhi Aerocity

ibis New Delhi Aerocity
Delhi Aerocity - IGI Airport
IGI Airport
110037 new delhi
india

Fax: (+91)11/43020222

Check-in from 14h00

Check out up to 12h00

  • DELHI METRO:  Airport Aerocity

  • By plane

    IGI AIRPORT At 4km / 2.49 miles

  • By plane

    INT AIRPORT At 3.5km / 2.17 miles

  • By train

    HAZRAT NIZAMUDDIN At 21.6km / 13.42 miles

  • By train

    NEW DELHI At 16.8km / 10.44 miles

GPS:28.551095, 77.123154

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Meeting rooms

SPICE IT

Indulge in simple, authentic flavours with a twist! Enjoy family celebrations, social gatherings or just unwind with your crew over a drink & quirky selection of bar bites at the bar next door, all within your reach.

Our accommodation(s)

Your sleep is our priority in our 445 modern, soundproof rooms with big fluffy pillows, super-soft duvet and high-tech mattresses that align with the density points of your body. The new Sweet Bed by ibis is difficult to leave!

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 169

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
ibis New Delhi Aerocity

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

7,575 reviews

TripAdvisor Rating 4.0/5

2,638 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Best Location Near The Airport with Good Services

Customer review rating 5.0/5

Anonymous Friends - 12/01/2022 Confirmed reviews ALL

Very Efficient Check-in Staff at the Reception, Very Hygienic Rooms , Excellent Location, Very Good Stay Overall.

Dear Abhishek, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Good stay but amenities could have been better

Customer review rating 3.5/5

Namrata D. Solo - 28/12/2021 Confirmed reviews ALL

Riyaz from Reservations and Lili from the Reception were particularly very helpful. Amenities in the room could be improved.

Dear Namrata, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Pleasant Stay

Customer review rating 3.0/5

Anonymous Business - 27/12/2021 Confirmed reviews ALL

The hotel is very nice. The Staff i would rate 7/10 & the food 5/10

Dear Steffi, Thank you for taking the time to tell us about your experience at ibis New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have noted your feedback about food quality and please be assured that our Executive Chef is working on it to ensure our guest continue enjoy dining with us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Good stay

Customer review rating 4.5/5

Madhu M. Business - 26/12/2021 Confirmed reviews ALL

Cosy beautiful extremely clean good food & music and very smart services. Thankyou for your good hospitality. Looking forward to see you again.

Dear Madhu, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Good stay

Customer review rating 5.0/5

Dipti N. M. Business - 25/12/2021 Confirmed reviews ALL

Hospitality...staff behaviour is very pleased....it was my first trip to Delhi.... beautiful memories....

Dear Dipti, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager
Customer review rating 0.5/5

Prasad R. Business - 24/12/2021 Confirmed reviews ALL

1. Had to wait for 1 hour at 11 pm. Got the card key at 12 midnight. 2. The card key was found defective. Couldn't operate lift by using the card key. Had to wait for another 15 minutes to get assistance. 3. Result - Though landed at 10 pm, could go to bed only after 12.30 in the midnight.

Dear Prasad, Thank you for taking the time to tell us about your experience at the ibis New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Good stay

Customer review rating 3.5/5

Nalin K. Business - 24/12/2021 Confirmed reviews ALL

It was a good stay.

Dear Nalin, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Well located, comfortable and a safe place to stay.

Customer review rating 4.5/5

Dr. R. S. Solo - 24/12/2021 Confirmed reviews ALL

My experience was very good especially with the type of supportive team at the reception. They were very hospitable. The staff in both the house keeping and the dining departments were good.

Dear Ritulal, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Well located

Customer review rating 3.5/5

Naina Couples - 24/12/2021 Confirmed reviews ALL

Small bathroom. Bathroom door didn't have lock.. Please fix that.

Dear Nalini, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. We have noted your feedback about bathroom door lock for necessary action. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Well located

Customer review rating 3.0/5

Anonymous Business - 24/12/2021 Confirmed reviews ALL

Rooms are too small and wash rooms seem to be makeshift type. However, chefs were very co operative.Needed to have some information on food ingredients due to allergy issues and they were always very helpful.

Dear Charru, Thank you for taking the time to tell us about your experience at the ibis New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. ibis rooms and bathrooms worldwide are of the same size offering standardized amenities to ensure consistency of the product. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Good stay

Customer review rating 5.0/5

Rekha R. C. Business - 22/12/2021 Confirmed reviews ALL

It was amazing

Dear Rekha, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Good stay overall

Customer review rating 4.0/5

Anonymous Couples - 22/12/2021 Confirmed reviews ALL

Maybe it’s time to replace the towels and bedding

Dear Vijay, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager

A peaceful place with all amenities and work culture

Customer review rating 4.0/5

Dr P. Y. Business - 20/12/2021 Confirmed reviews ALL

Co- operation from all the staff was good. Just felt at home .House- keeping was good Privacy was well maintained.

Dear Parveen, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Well located

Customer review rating 3.5/5

K K. G. Solo - 19/12/2021 Confirmed reviews ALL

Rates are very high compared to few months ago.

Dear Kamal, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Excellent Stay

Customer review rating 5.0/5

Uzair K. Couples - 18/12/2021 Confirmed reviews ALL

Idreesh Ali was super courteous and helpful

Dear Uzair, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Costly for what is being offered

Customer review rating 3.5/5

Anonymous Business - 17/12/2021 Confirmed reviews ALL

Stay was Okayish..... Reception desk good and prompt. Rooms are very small and washrooms are tiniest that I have seen

Dear Santosh, We very much appreciate your comments regarding your stay at ibis New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Terrible experience

TripAdvisor rating 1.0/5

Explore42789549181 23/11/2021 TripAdvisor review

This was my first ever stay with IBIS and the hotel staff took forever to transfer my call to the kitchen. I had to call 5 times again and again and still I got a call back only after an hour of my last call. The same was the scenario when I asked for room cleaning. And twice the service desk people just hung up on me.

Dear Guest, Thank you for taking the time to share your feedback with us. I would like to apologize most sincerely for the way your stay was handled. I have no excuses to offer, but certainly believe that we have failed to provide you the service expected of us. Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence. I request you to please treat this incident as non-representative of the ibis New Delhi Aerocity experience and give us another opportunity to make amends. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Excellent hospitality

TripAdvisor rating 5.0/5

bhanu1989 23/09/2021 TripAdvisor review

The staff are very cooperative specially on receptionist guy IDRIS explained everything so well & make me comfortable. Excellent breakfast buffet , well maintained property , clean room & very good ambience. would love to visit again.. keep it up guys.

Dear Bhanu1989, Awesome ! Thank you for the lovely review. We are thrilled that you had such a good time with us. My team and especially Idrish is super glad that you recognized them and they are excited to see you again. Warm Regards, Saumitra Chaturvedi Deputy General Manager

Room was quite good, But staff behaviour was as poor as ever

TripAdvisor rating 5.0/5

midhun1930 Business - 21/09/2021 TripAdvisor review

I had stayed in IBIS , AEROCITY throughout this year. The property is well maintained. But staff at reception, Housekeeping service in room & the person at pool was behaving very rudely to me. Staff at pool was arguing for nothing. I ordered toiletries on phone, but they didn't deliver me yet. It is not the way i expected from IBIS.

Dear Midhun1930, Thank you for sharing your feedback on this forum. I am sorry for the way your stay was handled. I have no excuse to offer but may I assure you that I am addressing the concern personally to avoid any guest being inconvenient similarly in future. We hope that you will give us another opportunity to serve you better in future. Warm Regards, Saumitra Chaturvedi Deputy General Manager

bad experience

TripAdvisor rating 1.0/5

santosh2498 Business - 09/09/2021 TripAdvisor review

i hv stayed at the hotel on 4 sept alongwith my collugue and we hv taken half board plan. on 5 sept early morning i hv asked for tea but the guy in the dining services refused to serve us as we told him to add the bill in our room services. at time out of check out i complained about the service at that time it was told to me that the tea was complimentory. pls from next time such things should not happen with members

Dear Santosh, Thank you for sharing your valuable feedback. I truly regret the disappointment you have expressed over the stay experience especially assistance and the incorrect information shared by our team members. Please let me assure you that this is not the norm and I am truly sorry that we have failed you in this instance. We have taken serious note of your comments and will strengthen our focus and provide the correct training needs in these specific areas to avoid guests being inconvenienced similarly in future. Thank you for taking the time to share your feedback. I am conscious that my apologies do not erase the unsatisfying experience you have been through, however I urge you to view this experience in isolation and allow us another opportunity to regain your confidence in our services. Warm Regards, Saumitra Chaturvedi Deputy General Manager

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