Pullman New Delhi Aerocity

Pullman New Delhi Aerocity

Customer review rating (ALL Rating) 4.2/5 1,683 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in Aerocity, the business and hospitality district, within 3 km radius of IGI Airport

  • In close vicinity to shopping malls including DLF Promenade, Emporio, and Aerocity Central.

  • 6 dining options including all day dining Café Pluck and 24 hours sports bar

  • Pet-friendly Hotel

  • Outdoor Swimming Pool

Hotel location

Pullman New Delhi Aerocity

Asset No 2, Aerocity Hospitality District, IGI Airport New Delhi
110037 NEW DELHI
India

  • DTC:  GURGAON MAHIPALPUR

  • AIRPORT METRO:  AIRPORT AEROCITY

  • By plane

    DOMESTIC AIRPORT At 3km / 1.86 miles

  • By plane

    IGI AIRPORT At 3km / 1.86 miles

  • By plane

    Indra Gandhi Airport Service At 3km / 1 miles - Shuttle paying

  • By car

    NH 8 At 0km / 0 miles

  • By train

    NEW DELHI STATION At 17km / 10.56 miles

GPS:28.554481, 77.123321

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms
Near the property
  • Car park

Our accommodation(s)

Starting from 36sqm, each of our 670 contemporary guest rooms features a generous four-fixture bathroom, large workstation, LED TV, laptop sized electronic safe and responsive climate control. Each Executive room offers modern amenities in sophisticated accents. Suite privileges include access to the Executive Lounge.

Our guest reviews

Our guest reviews for
Pullman New Delhi Aerocity

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,683 reviews

TripAdvisor Rating  5.0/5  4,253 reviews

Romantic & Memorable stay

Customer review rating 5.0/5

Ashok B. Couples - Confirmed reviews ALL

Manish & Devendra from restaurant were very very good made at feel as if we are having all meals at home & above all Mansi at the reception was very polite & gentle at the time of check-in & check out. Over all memorable 3 day stay.

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

The overall experience was okay. I asked for decorations as i came for a birthday, but they were very unsatisfactory. I paid for breakfast and it was ruined as the food was removed before even telling us or giving a last call. We talked to various managers and waited for half an hour for someone to help us. The managers went inside the kitchen and did not come back out. It was very unprofessional.

Good for a transit night

Customer review rating 4.0/5

Lance R. Couples - Confirmed reviews ALL

Everything was good, just that it took quite a long for check-in on arrival. Limited staff at the reception made it difficult.

Well located

Customer review rating 4.0/5

Amit M. Business - Confirmed reviews ALL

Stay was good but the staff at the bar is not very transparent. The executive Mr himanshu tried to act smart . I wanted to have a beer with one of my friend who was visiting india from France and staying at the same hotel. He is also a gold member. The gentleman at the counter told us that kingfisher premium was not available. Later while we were sitting a group of four foreigners came and they were served the same brand . When I raised concern Mr himanshu insisted that some guest at the hotel got those beer for the party and since the party is over so that is why they served those drinks to them . My brother is a executive chef in one of the biggest five star chain in india so I know how things work in hospitality industry. I narrated the incident to him and he was very amazed that how could an executive do that . Moreover My friend was very disappointed with this incident and he insisted that being a gold member he did not deserved better treatment. Apart from this everything was good. Thank you!!

Customer review rating 5.0/5

Rajeev G. Business - Confirmed reviews ALL

Excellent

Excellent Stay

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Stay was excellent. The hospitality was great. It’s a wonderful property. I was celebrating my parents wedding anniversary and they thoroughly enjoyed the stay. The breakfast buffet spread is just spectacular and can’t be matched with any other hotel in Delhi/NCR. My son got sick due to heat wave and the entire staff went an extra step ahead to make us feel comfortable and help me out. All thumbs up for Pullman.

Amazing stay

TripAdvisor rating 5.0/5

lakshak2111991 TripAdvisor review

They give an amazing experience in everything- stay to food to comfort. Thank you for the hospitality. Pullman delhi changed by mind about Accor group completely .. i mean I really like it already but they gave an even better experience than the other accor geoup hotels i have been to

Good Stay

Customer review rating 4.5/5

Manish A. Business - Confirmed reviews ALL

I love the Ambience of the property. And the Morning Break Fast Spread is too good. And the quality of the food is also Tasty. Overall my experience in the Pullman property is worth.

Good stay

Customer review rating 4.5/5

Kalluri Business - Confirmed reviews ALL

Good service and ambiance. The rooms were very clean and comfortable. Front desk response improved a lot compared to my previous experience. Pling lounge bar staff response to be improved.

Well located

Customer review rating 4.0/5

Rohit Business - Confirmed reviews ALL

Comfortable stay, good food, welcoming staff

Dear Mr. A., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Could do with some better standards

Customer review rating 2.5/5

Preetham P. Business - Confirmed reviews ALL

I was of the opinion that the overall upkeep of the property could have been better. My checkin process was delayed the staff seemed indifferent and pre occupied and the wait time was substantial considering there was no rush. The over all upkeep and maintenance makes one believe the standards are significantly dropped or lack proper management, I must admit overall I was disappointed with my stay this time

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Pullman New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Excellent stay - Thank you

Customer review rating 5.0/5

Gautam K. Business - Confirmed reviews ALL

My experience at Pullman was amazing. Everyone was extremely courteous and helpful. Thank you

Dear Mr. K., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Good stay slow service

Customer review rating 4.0/5

Rishabh B. Couples - Confirmed reviews ALL

I stayed at pullman on 9th may i.e my birthday. Stay was good but some things I didn’t liked I ordered wine glasses but it took more than 30 min to arrive so we left and out valuables were still in the room. I don’t know what came in there my but they just opened the room to keep the wine glasses without my permission. Without informing me they just entered in my room. I don’t know how they could do this. Although the things in the room were intact but you just can’t enter in anyone’s room without there permission.

Dear Mr. b., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. Please accept my sincere apology for the inconvenience caused during your stay. What you have experienced does not reflect the true image of our services and hotel. Please be rest assured that I will be conducting the necessary training to ensure that such mistakes will not happen again. We don't want to be another 5 stars hotel, nor another hotel in the chain, but we aim to be the best property in the city and in the Group. Your detailed feedbacks will definitely assist us in achieving the goal we set forth for this unique property. I would welcome an opportunity to regain your trust and hope that the above will not keep you from returning to our hotel. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Smiling faces, Extremely courteous

Customer review rating 5.0/5

Neerav U. Families - Confirmed reviews ALL

Everyone works very hard, everyone is very polite and extremely courteous.

Dear Mr. U., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. I am genuinely delighted to read that you were impressed with all aspects of your time with us including the service provided by the team. Your compliments have been received with gratitude by the entire team and I.. We appreciate your support and look forward to your next visit. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Fantastic Stay

Customer review rating 5.0/5

Allen M. Business - Confirmed reviews ALL

Everyone was on top of their Game

Dear Mr. M., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. I am genuinely delighted to read that you were impressed with all aspects of your time with us including the service provided by the team. Your compliments have been received with gratitude by the entire team and I. We appreciate your support and look forward to your next visit. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Good stay

Customer review rating 5.0/5

Archna A. Couples - Confirmed reviews ALL

I really appreciate your hospitality at the time of check in at the time of having food in restaurants nd the vast delicious buffet really wins the heart of me nd my husband

Dear Ms. a., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. Creating awesome memories is indeed our prime focus and your praise and recommendations are a huge inspiration for the team in this regard. I have conveyed your compliments to all here , and the entire team who were delighted to know that their efforts were so well appreciated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Good stay

Customer review rating 4.0/5

Bhupinder S. Friends - Confirmed reviews ALL

Everything was good apart from air conditioning in room , not working to the best , reception sent staff to check but didn’t made any difference

Dear Mr. S., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. At the outset, I most sincerely apologise for the inconvenience you experienced due to air conditioning in the room. As an immediate corrective measure, we have taken the room out of circulation for maintenance and to address the check the air-conditioning. We will not allocate this room/section till we are fully satisfied with the corrective action taken. Whilst our endeavour is to ensure we provide a flawless experience to our guests, I admit as a team we fell short on this occasion. We promise to remain focused and committed towards continuous improvement and I do hope you will give us an opportunity to make amends and welcome you back. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Great Value for Money

Customer review rating 5.0/5

Inderjit G. Solo - Confirmed reviews ALL

Outstanding experience, great caring staff.

Dear Mr. G., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. I am genuinely delighted to read that you were impressed with all aspects of your time with us including the service provided by the team. Your compliments have been received with gratitude by the entire team and I. We appreciate your support and look forward to your next visit. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Extraordinary stay .Love it.

Customer review rating 5.0/5

Yamini S. Couples - Confirmed reviews ALL

We have stayed in various hotels but the hospitality, food, staff, and services of Pullman are incomparable. I will give it 100 out of 100. We are satisfied and happy with our overall experience. And will definitely avail the facilities of this wonderful hotel and the best hospitality again. Thank you so much.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. I am genuinely delighted to read that you were impressed with all aspects of your time with us including the service provided by the team. Your compliments have been received with gratitude by the entire team and I. We appreciate your support and look forward to your next visit. Sincerely, Vineet Mishra Complex General Manager Pullman and Novotel New Delhi Aerocity

Not satisfactory

Customer review rating 2.5/5

Tsuknung L. Couples - Confirmed reviews ALL

Was given a bad room. Was charged double for hiring hotel car. I paid for dropping but they charged for the return also while I didn’t return by hotel car

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