Pullman New Delhi Aerocity Hotel 5 stars

The beds and pillows just disappointed me as they were so uncomfortable that I couldn’t sleep through the night. Everything was lovely. Staff is good, accommodation is lovely however the discomfort throughout the night made a bad experience.

The stay was good but the gala breakfast on New Years was not at all satisfactory, the regular breakfast venue is much better.

Location ✅ Ambience ✅ Breakfast ✅ Room✅ Bed✅ Shower✅ Music system ✅ View ✅ Safety ✅ Atmosphere ✅ Staffs ✅ Business lounge ✅ Security ✅ Covid precautions ✅✅✅✅✅ To all Team Pullman along with Uzair , Sagar , Pramanshu , Chahat please pass along my gratitude ,quality of service was very much appreciated. I just spent 8 nights at Pullman aerocity , celebrated Christmas and new year 2020 , and i can say the only word ‘wonderful’ , Everything & Everyone at the property just amazing ,I made special memories , What a beautiful property , staffs , ambience , Location , environment you get to work in every day , Perfect Room , View , Business lounge , the hotel, and people all make it so very special , The room was ample size, the bed super comfy with luxe linens, the bathroom had nice fixtures, plush towels and top of the line toiletries. I had breakfasts and dinner there and the menu for both had a great selection and the prices were very, very reasonable , it is the perfect hotel at Delhi Aerocity , I just want to say have a very prosperous and successful year ahead , Happy new year 2021

While the Hotel is really well made, the service was horrid. - Rooms were not provided cups or glasses - Had to ask multiple times for the same, took a minimum of 30 minutes to service each request - Breakfast was served in a ballroom - cold, poorly prepared, underwhelming choices - Guests were not following Social Distancing protocols and some weren't even wearing masks (properly or at all) and the Hotel staff wasn't enforcing safety protocols Disappointed with the way Pullman has panned out, was previously amongst the better Hotel experiences in Delhi, now probably amongst the poor ones in this price range and category.

I had made reservations for my stay at this hotel from 23rd to 26th of this month. My experience here has been just phenomenal. I am a doctor by profession and been working really hard since march as a front line covid warrior and was not able to give time to my family. I wanted a small break with them and was very sceptical of going out and staying anywhere as I have a 1 yr old daughter with me. I always knew that I can be assured of the hygiene and the precautions taken by ACCOR. Thats why I decided to go in for pullman. The stay her has been a real stress buster and I must compliment your staff of the hotel who are really courteous and really helpful. I had celebrated my anniversary here ( 25th Dec ) and I must complement your restaurant staff. They really looked after us really well. Some names that made are stay extremely special Rohit Lohani ( shift and restaurant incharge ) Ashwani ( Housekeeping Head ) Binay ( Restaurant server ) Gaurav ( Restaurant Server ) Manish ( Restaurant Server ) I must say that every thing in the hotel was just PERFECT.... I will personally want this review to be published and I will want everyone to know that PULLMAN is absolutely safe for your kids and your loved ones.

Everything was great One issue faced that was the service was very slow

The property is no doubt absolutely amazing a d well kept or maintained. Thr pandemic has certainly had its impact on the hospitality service and Pullman is no exception. The stay was comfortable but the services left a lot to be desired. Room service was quite pathetic as it took constant reminders for even small things like water bottles to be replaced in the room. Thr briefing on arriving at the hotel after check in was quite average and no update was given where we will be served breakfast or about the restaurants in the hotel. The executive lounge evening 6 to 8 pm entertainment at the bar on the ground floor was a poor experience. Shabby service, no floor manager, staff moving around wearing masks in a wrong manner, staff hardly visible and reminders to get snacks and drinks dominated the proceedings. Breakfast was outstanding and so was the lunch at the Farmers Basket. But overall we loved the break but I guess the pandemic has made people at the hotel rusty and senior leadership at the hotel was missing except for interventions by Neha Kapoor for which I am thankful. Hope to have a better experience and professional conduct at the executive lounge next time.

What a property! The food, luxury, restaurant options, and above all, the service was impeccable! Did have an issue with the bar staff not attending one's needs, however overall, the staff were lovely! Friendly, courteous, and super warm!

It was completely hygienic i like the room and the facilities but lighting was dull

Despite being the luxury brand of Accor, the hotel lacks the bare min hospitality that it should extend especially in such times. I had many issues. In brief, the list is as follows: 1. Time taken for checkin, despite advance information 2. Issue with housekeeping, rooms not cleaned next day 3. Issue with Ac and room not changed 4. Chaotic breakfast service on day one 5. Unfriendly checkout

Superb service..

The housekeeping team on the 5th floor was very active and quick, Manish at the coffee shop was awesome. Lucy was the gem of a person at the helpdesk. The bell desk person I am sorry I forgot the boy name was really helpful. Thankyou

overal good.However after checkout asked for water bottle and not given, saying hotel is out of stock - looks excuse for Pullman.Anyway it was good exp overall except above

Need to work on rooms and operator as when I call d either no one picks up the phone or if they do then things did not get delivered and had Tk call again and again.

Room service was not good and breakfast was average variety was very less