Pullman New Delhi Aerocity Hotel 5 stars

TripAdvisor rating 5.0/5 2,663 reviews
Pullman New Delhi Aerocity
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Room 1

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Children's age

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Hotel extras

  • Located in Aerocity, the business and hospitality district, within 3 km radius of IGI Airport

  • Walking distance from Aerocity Metro Station, located on the Delhi Airport Express Metro Line

  • In close vicinity to the shopping malls including DLF Promenade, Emporio and Aerocity Central

  • Next to the corporate offices of Worldmark and business hubs of Delhi NCR

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Indra Gandhi Airport ServicePaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 37 meeting room(s)
  • Congresses/conventions
  • Business centre
  • Copy/print service available

Hotel location

Pullman New Delhi Aerocity

Asset No 2
Aerocity Hospitality District
IGI Airport New Delhi
110037
new delhi
india

Tel: +911146080808

Fax: (+91)1146080809

Contact email

Check-in from 14h00

Check out up to 12h00

  • DTC :   GURGAON MAHIPALPUR

  • AIRPORT METRO :   AIRPORT AEROCITY

  • By plane

    DOMESTIC AIRPORT At 3km / 1.86 miles

  • By plane

    IGI AIRPORT At 3km / 1.86 miles

  • By plane

    Indra Gandhi Airport Service At 3km / 1 miles - Shuttle paying

  • By car

    NH 8 At 0km / 0 miles

  • By train

    NEW DELHI STATION At 17km / 10.56 miles

GPS :28.554481, 77.123321

Our accommodations

Starting from 36sqm, each contemporary guest room features a generous four fixture bathroom, large workstation, LED TV, laptop sized electronic safe and responsive climate control. Each Executive room offers modern amenities in sophisticated accents. Suite privileges include access to the Executive Lounge.

DELUXE KING ROOM WITH FREE WIFI

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

DELUXE TWIN ROOM WITH FREE WIFI

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

DELUXE EXECUTIVE KING ROOM - INCLUSIVE OF TWO WAY AIRPORT TRANSFERS & EXECUTIVE CLUB LOUNGE AC

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

DELUXE EXECUTIVE TWIN ROOM - INCLUSIVE OF TWO WAY AIRPORT TRANSFERS & EXECUTIVE CLUB LOUNGE AC

  • Max. number of persons: 3
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

DELUXE SUITE - INCLUSIVE OF TWO WAY AIRPORT TRANSFERS & EXECUTIVE CLUB LOUNGE ACCESS

  • Max. number of persons: 4
  • Area: From 72
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

PRESIDENTIAL SUITE - INCLUSIVE OF TWO WAY AIRPORT TRANSFERS & EXECUTIVE CLUB LOUNGE ACCESS

  • Max. number of persons: 4
  • Area: From 140
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Mini Bar

Our restaurants and bars

PLUCK

Type of cuisine: International

At "PLUCK " we are passionately committed to offering the freshest, safest ingredients, presenting a seasonal menu, that is locally focused and globally artistic, and cultivating a healthy relationship on our tables and for the planet.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HONK

Type of cuisine: Thematic cuisine

Honk at Pullman, New Delhi Aerocity is a bistro-style specialty restaurant featuring a contemporary Asian menu. The Food is inspired from Street- Style Cuisine popular in Asia, primarily Chinese and Japanese with a glimpse of Thai and Singaporean.

Dinner

18:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CAFÉ PLUCK

Type of cuisine: Cafe

Café's sophisticated cosmopolitan style is expressed in everything from its innovative architecture to its refined details, outstanding food and drink, and casual-chic service.

Lunch

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLING

Photo non contractuelle / Strictly non binding

Pling is the elegant, sensuous and tranquil lounge-bar. The name is inspired by the sound of ice dropping in a glass of liquid and connotes good times and shared laughter. Pling offers a high-end lounge bar experience with live music and much more.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 37

  • Maximum size: 1,181

  • Maximum capacity: 1,500 people

  • Maximum banquet capacity: 758 people

Find out more

Our guest reviews for
Pullman New Delhi Aerocity

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,651 reviews

tripadvisor

TripAdvisor Rating 5.0/5

2,663 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Its a magnet...no doubt the name is Pullman

Customer review rating 4.4/5

Sandeep V. Solo - 03/12/2019 Confirmed reviews ALL

Amazingly beautiful hotel, manned by some efficient and courteous people serving delicious food. The stay at Pullman was just like a dream come true. Keep it up guys

Dear Mr. V., We appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

A decent experience destroyed by shoddy check-out process & lack of effectiveness of after-sales in dealing with the problems

Customer review rating 4.4/5

I Business - 03/12/2019 Confirmed reviews ALL

Gave instructions to be charged in INR and even took a photograph of the transaction receipt showing the INR selection. Credit card charged in SGD at a very poor exchange rate, with an additional 1% of bank charge for this transaction process. Follow up to the hotel were very ineffective and just caused further irritations. Five weeks later and the process is still not completed. However in the process of refunding SGD and re-charging in INR, the extortionate exchange rate of the original transaction became visible, an additional +5.2% charged for charging in a foreign currency, ignoring my instruction on check-out. Still no plausible explanation of why the hotel would ignore the instructions and charge in a foreign currency and how that would in any way be a beneficial service to loyal customers. the whole process, including follow-up leaves an extremely bad impression.

Customer review rating 4.4/5

Anonymous Business - 03/12/2019 Confirmed reviews ALL

Very short stay from one flight to the other flight

Pleasant Surprises

Customer review rating 4.4/5

Philip Business - 02/12/2019 Confirmed reviews ALL

Excellent central location within airport and hints of luxury within hotel. Fodd is also very good.

Dear Mr.h., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

Good

Customer review rating 4.4/5

Vikash A. Business - 02/12/2019 Confirmed reviews ALL

It was good

Dear Mr. A., We appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

Good

Customer review rating 4.4/5

Amitoj S. Solo - 02/12/2019 Confirmed reviews ALL

Good

Dear Mr. S., We appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

The best brand to stay with when in Delhi ..

Customer review rating 4.4/5

Ansh M. Business - 02/12/2019 Confirmed reviews ALL

My experience has been so so so good and warm with Pullman and their stafff. Right from making reservations till our bags were loaded in the cars , every person whom I came across at Pullman assisted us with a nice smile on their faces.. the manager at cafe Pluck and the head chef at cafe pluck served us with the best Indian dishes we have ever had till today .. The lounge was exceptional .. service has been the best I have ever received .. For me when ever am in Delhi it’s going to be always Pullman ..

Dear Mr. M., We appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. It is always a pleasure to receive positive feedback from our valued guests as we strive to provide the seamless experience to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

What an amazing sanctuary in Delhi

Customer review rating 4.4/5

Bill L. Families - 02/12/2019 Confirmed reviews ALL

The hotel is fabulous and the staff attentive and friendly. Couldn’t have asked for a better 10 days.

Dear Mr.L., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

Awesome

Customer review rating 4.4/5

Vikas Families - 01/12/2019 Confirmed reviews ALL

Was with family & had a very comfortable stay.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

Good but Indian food variety required improvement

Customer review rating 4.4/5

Dr S. J. Couples - 01/12/2019 Confirmed reviews ALL

Good

Dear Mr. J., We appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Please rest assured that we will definitely look upon the setbacks highlighted by you to prevent future occurrence. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

Poor communication

Customer review rating 4.4/5

Anonymous Business - 30/11/2019 Confirmed reviews ALL

We satisfied with the room, the food and other facilities, staff at the lounge are very helpful. Unfortunately, we experienced poor communication in many occasions with the hotel, we sent them E-mail for confirmation of our stay and they did not reply, we got charged double for 6 nights (the problem is not yet solve, and we still waiting for their update),no information on the schedule changed for a meeting (other colleagues who stayed here received a message in their room, when we were not), we have appointment with the airlines staff for baggage claim at the hotel and we requested the front and concierge to call us when they arrived (the airlines staff came and we never got informed, our luggage couldn’t be repaired by the time we stayed there due to pick-up delay and we have to buy a new one)

Perfect !

Customer review rating 4.4/5

Harjit B. Couples - 30/11/2019 Confirmed reviews ALL

Short stay , but very happy . Right from airport pick up to check in and using lounge services , we found your staff extremely well trained , polite , efficient and helpful .

Dear Mr. B., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

better than others but...

Customer review rating 4.4/5

Y.s. C. Business - 28/11/2019 Confirmed reviews ALL

Everything was OK but shower booth water drain worked poorly. (room No. 1307)

Dear Mr. c., Thank you for taking the time to tell us about your experience at the Pullman New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

An oasis of calm

Customer review rating 4.4/5

Anonymous Friends - 28/11/2019 Confirmed reviews ALL

Enjoyed the stay. Beds were comfortable and soft. A good place to stay near to airport.

DearMr. A., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

Exceptional

Customer review rating 4.4/5

Mohamed Z. B. N. Couples - 28/11/2019 Confirmed reviews ALL

All areas of service was top notch. Pleasant staff and keen to share any info about India readily.

Dear Mr. r M., We appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. It is always a pleasure to receive positive feedback from our valued guests as we strive to provide the seamless experience to our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

Good, but could have be been better

Customer review rating 4.4/5

Rohit G. Business - 28/11/2019 Confirmed reviews ALL

The stay was good but unfortunately there was a little incident when one of the bathroom sliding panels came loose from the guide and crashed onto the bed leading to breakage of one of the hanging lamps. This was duly informed to house keeping and inspected by them as well as fixed by them but there were tiny pieces of glass, still found in the room after my return which did actually hurt me. Expected the housekeeping to do a more thorough job especially after an incident like this.

Dear Mr G., Thank you for taking the time to tell us about your experience at the Pullman New Delhi Aerocity. I am extremely sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the concern has been highlighted to the relevant department and strict action has been taken on the team member servicing the room. We are taking the appropriate measures to address the concern and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

Very dim lighting

Customer review rating 4.4/5

George Business - 27/11/2019 Confirmed reviews ALL

The lighting in the room was very dim and was not suitable for working on a laptop at night.

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Pullman New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are installing more brighter lightning in the rooms to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

Very comfortable and convenient location for airport.

Customer review rating 4.4/5

Anonymous Friends - 27/11/2019 Confirmed reviews ALL

Facilities excellent, room very comfortable and quiet. Breakfast whilst extensive choice, certain aspects were very slow, waited 20 minutes for poached eggs and had to ask twice for them.

Dear Ms. H., Thank you for taking the time to tell us about your experience at the Pullman New Delhi Aerocity. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that the concern department has been shared with the team and they have been strictly warned to be more prompt and vigilant in imparting any guest requests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

Good overall

Customer review rating 4.4/5

Anonymous Solo - 26/11/2019 Confirmed reviews ALL

Good overall just a slow checkin experience

Dear Mr. S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity

Amazing...

Customer review rating 4.4/5

Anonymous Business - 25/11/2019 Confirmed reviews ALL

Great Service and very professional staff.... enjoyed staying in Pullman.. will definitely consider for my next stay. Very good gym facility and gym instructor is very helpful and understands the needs to people walking into the fitness facility.

Dear Ms.N., We very much appreciate your comments regarding your stay at the Pullman New Delhi Aerocity. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Biswajit Chakraborty General Manager Delegate Pullman & Novotel New Delhi Aerocity
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