Pullman New Delhi Aerocity 5 stars

Customer review rating (ALL Rating) 4.2/5 2,783 reviews

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Asset No 2, GMR Hospitality District, IGI Airport New Delhi, 110037 NEW DELHI, India

Description

Hotel extras

  • Located in Aerocity, the business and hospitality district, within 3 km radius of IGI Airport

  • In close vicinity to shopping malls including DLF Promenade, Emporio and Worldmark Aerocity.

  • Offers four dining options. Access to 24*7 bar and all day dining restaurant at Novotel

  • Pet-friendly Hotel* nominal charge applicable

  • Temperature controlled outdoor swimming pool

Our accommodation(s)

Hotel location

Pullman New Delhi Aerocity

Asset No 2, GMR Hospitality District, IGI Airport New Delhi
110037 NEW DELHI
India

GPS:28.554481, 77.123321

Telephone
Fax +91 11 4608 0809

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,783 reviews

Customer review rating 4.0/5

Luke F. Business - Confirmed reviews ALL

Reception staff supported getting cash to pay taxi. Allow for extended stay to allow work before evening flight......very helpful. Very convenient for airport.

Dear Mr. F., Thank you for sharing your feedback. We are glad to know that you found our team helpful, enjoyed our clean facilities, and appreciated the convenience for your airport needs. We also note your comment regarding the corridor fragrance and sincerely apologize for the discomfort. Your feedback has been shared with our housekeeping team to ensure a more pleasant environment in future. We look forward to welcoming you back to Pullman New Delhi Aerocity for an even more comfortable stay. Sincerely, Manish Dayya General Manager Pullman Novotel New Delhi Aerocity

Customer review rating 1.5/5

Mohammed F. Business - Confirmed reviews ALL

I asked the service guys for heating up my food. They didn't follow proper instructions and came 15- 20 min late especially in the night time.

Dear Mr. F., Thank you for your feedback. I’m truly sorry for the delays and lack of coordination you experienced with room service, especially at night. I also regret the confusion around the booking rates and the overall gaps during your stay. This is not the experience we intend to deliver, and I have shared your feedback with the team for immediate improvement. If you are open to it, I would appreciate the opportunity to understand this better—please feel free to connect with me directly. Warm regards, Sonal Dogra Guest Experience Manager

Customer review rating 3.0/5

Irene R. Business - Confirmed reviews ALL

The last day destroyed the good impression I had. In the restaurant and the support and behaviour of the front desk

Dear Ms. R., Thank you for taking the time to share your feedback and for staying with us. I’m pleased to know that much of your stay was a good experience and that you found the team warm and welcoming overall. That said, I’m truly sorry to read that your last day left you disappointed, particularly with your experience at the restaurant and the support at the front desk. This is certainly not how we would want your stay to conclude. Your feedback is important to us, and we are looking into these aspects closely to ensure a more consistent and seamless experience. If you would be open to it, I would truly appreciate the opportunity to understand this better—please feel free to share more details with me directly. We do hope to have another opportunity to welcome you back and leave you with a much better impression throughout your stay. Warm regards, Sonal Dogra Guest Experience Manager

Customer review rating 5.0/5

Vikrant N. Business - Confirmed reviews ALL

I, Mr.Vikrant N. am thoroughly impressed with Mr Nem Kumar and the housekeeping team's exceptional service! My room was immaculate, with crisp linens and a sparkling clean bathroom. The daily cleaning was top-notch, and the staff were always friendly and efficient. The attention to detail was evident in every aspect, from dust-free surfaces to fluffy towels. The team's dedication to cleanliness made my stay truly comfortable and enjoyable. I've had a wonderful experience and would definitely recommend your hotel to others. Keep up the fantastic work, housekeeping team!

Dear Mr. N., Thank you for your glowing feedback and perfect rating. We are thrilled to know that your stay at Pullman New Delhi Aerocity was exceptional and that our housekeeping team, especially Mr. Nem Kumar, along with Ms. Shubhra and our lounge staff, contributed to making your experience so comfortable and memorable. Your appreciation of our attention to detail and service excellence is truly valued. We look forward to welcoming you back for another outstanding stay. Sincerely, Manish Dayya General Manager Pullman Novotel New Delhi Aerocity

Customer review rating 5.0/5

Utkarsh C. Couples - Confirmed reviews ALL

It was a good experience. From check in to check out overall stay was quite good.

Dear Mr. C., Thank you for your wonderful feedback. We are delighted to know you had an excellent stay and enjoyed your overall experience from check-in to check-out. Your kind appreciation of Madhur, Divyansh, Ravi, Aman, Harsh, and Afaan will be shared with them—they will be truly encouraged by your words. We look forward to welcoming you back soon. Sincerely, Manish Dayya General Manager Pullman Novotel New Delhi Aerocity

Other web-users rate our hotel

  • 1,011 reviews 9.5/10 Location
  • 2,654 reviews 9.1/10 Room
  • 6,530 reviews 9.3/10 Service
  • 109 reviews 9.2/10 WiFi
  • 2,753 reviews 9.3/10 Food
  • 1,569 reviews 9.6/10 Vibe
  • 1,489 reviews 9.6/10 Cleanliness
  • 1,207 reviews 9.2/10 Amenities

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