Room comfortable, good food, team professional

Nice comfortable Stay and well located.

For a night it was decent Just that room ac had issue , which technician fixed and the shower area had problem of water leaking to the main area whihc has to be manually cleaned thT was annoying, but had to call room cleaning staff for it , still inconvenient

Its always lovely to return to Pullman, Aerocity! Be it the early check in, the upgraded room, the in room welcome amenities, the fruit baskets, the relaxed evenings at the lounge, the hearty breakfast and lovely dinners at Farmers Basket, the late night cocktails at Pling or the convenient late check out.. the team always went out of the way to make the stay truly feel like home! Thank you to the entire team for the warm hospitality and for making our stay memorable. Special mention for Shivani from the Guest Relations team for always being there for our tiniest needs. Looking forward to return soon!

Overall, I had a good experience at the hotel, with one notable exception, the communication and service at the front desk during check-in. I would have appreciated being given information about the hotel facilities, breakfast timings, and the benefits available to me as an Accor Gold member with an ALL Accor Explorer membership. Unfortunately, the check-in experience felt quite rushed, as though the primary objective was simply to get the check-in completed as quickly as possible, without taking the time to explain or engage with the guest. This was disappointing, especially given the benefits and facilities that come with the membership. Apart from that, the overall stay was quite pleasant. The food at Honk was excellent, and the welcome drinks were a nice touch. I also really appreciated the hotel’s flexibility in allowing me to check in early. There was an issue with the first room, which had a strong smoky smell and was difficult to breathe in. The hotel was helpful in moving us to a different room once one became available, and I appreciated that someone subsequently followed up with us to check whether everything was fine with the new room. That level of follow-up was genuinely appreciated. Overall, it was a good stay with good food and attentive service in several areas. The main area that needs improvement is the front desk experience, particularly communication, explaining the hotel’s facilities and timings, and proactively informing members about the benefits they are entitled to. A warmer and more informative check-in would have made the overall experience significantly better.

This hotel is really well located for the airport and provides a luxurious start / end to your visit to India. All staff are very attentive and made the stay very enjoyable. Not the cheapest luxury option at Aerocity, but worth it if you want the little bit of something special. I recommend the rooms with the standalone bath and view of the airport - the rooms are soundproofed too.

All good

Location is good. But too much AC in rooms. lobby and Verandahs.

Rooms pleasant and location good. Staff at check in not the best

The stay was not worth the price...The hotel amenities were also not much...just basic for which again The room price was not justified...hotel had no bathing salts, though they provided bathtub. Most importantly, the housekeeping staff was in your face all the time. Their job is to do the stuff in background but they kept on disturbing us throughout our stay by knocking and asking if we need anything. One time, we didn't answer the door so he unlocked the door with us inside it. It was violation of privacy. We cut our stay short and returned after 2 days instead of 3. It was very unpleasant experience and we will not visit this property again.

Very disappointed with having to go to the adjoining Hotel to purchase a glass of wine and then not able to bring it back to the Pullman to have with my dinner. The check out was not very friendly.

Had a lovely stay concierge very helpful. Laundry service was excellent Check in easy room was great although a few things needed fixing

Well trained and attentive staff throughout--check in, bags, bellman for departure, room service.

All staff were customer focused and very helpful. Hotel was well situated near hotel and best breakfast with extremely good selection to suit all food preferances

This was a buisness cum leisure trip, was fun and comfortable.

I am writing to formally raise our concerns regarding our recent stay at your hotel and to request that management review our experience and consider appropriate compensation for the inconvenience caused to our family. We made our booking well in advance and contacted the hotel beforehand regarding our specific room preferences and requirements. These requests were confirmed by the hotel prior to our arrival, so we reasonably expected the arrangements to be in place when we checked in. Unfortunately, when we arrived, the confirmed arrangements had not been organised. We were travelling as a family of five, including children aged 3½ and 9 years old. We had just completed approximately 19 hours of travel and had barely slept over the previous two days. Given our circumstances, being able to check in and allow our children to rest was extremely important. Instead, we had to wait a considerable amount of time before we could access our room, only to find that the requirements confirmed well in advance had still not been fulfilled. I would like to mention that the lady at reception was polite and did her best to assist us, and our complaint is not directed personally towards her. Our concern is that despite having confirmation of our requests long before arrival, the hotel had not made the necessary arrangements, and nobody from management properly addressed the situation or took responsibility for what had happened. Unfortunately, the service problems continued. We ordered coffee and waited an unreasonable amount of time for it to arrive. We called approximately five times to follow up, but our calls kept being transferred from one person to another without anyone taking ownership of the issue or providing a proper resolution. What makes this particularly disappointing is that we have stayed at your hotel on two previous occasions and had good experiences. Those positive stays were one of the reasons we chose to return with our family. Sadly, this visit was completely different and fell well below the standard of service we had previously received. We understand that delays and mistakes can occasionally happen. However, when arrangements have been specifically requested and confirmed well in advance, we believe they should either be honoured or, at the very least, the situation should be handled promptly and professionally upon arrival. After such a long journey with young children, the extended wait, failure to provide our confirmed room requirements, repeated calls regarding basic room service, and lack of management follow-up caused considerable inconvenience and unnecessary stress to our family As returning guests, we would much rather have this matter addressed directly and professionally than allow one disappointing experience to change our overall impression of the hotel.

Mess at reception. Not cordial at all! Left a coat and no one can find it. Hmmmm

Location Advantage: The hotel has a distinct location advantage: it is just about 2 Kms from the airport. So, rather than pay money to Uber and get stuck in the Delhi jam and pollution, pay a little more (the Hotel knows this and hence charges you non-negotiable premium! LoL) and stay at Pullman! Room - Inviting Beds, Discouraging Television, Challenging Dental Kit (Toothpaste): Having said that, the stay is extraordinarily comfortable. The beds are absolute delight and the Housekeeping (Shruti, Lalit, Vikram, Shruti Gurung) ensure that your room welcomes you after a busy day of meetings. They only can't help about the dim lighting in the room, nor most of the channels on TV don't work (for not paying subscription charges) and the cable-supplier seems to be unprepared to serve such a big hotel that the signal was weak and the picture (for those channels I could see) was weak and mutilated. Penny-wise-Pound-foolish on the part of Hotel Management. Also, the dental kit is old (manufactured in January 2026) that the paste has solidified and anyone who succeeds in extracting even 1 mg out of the 5 mg sachet would deserve an Olympic Gold medal. :-) Incidentally, there is no way you can connect to Housekeeping from your room. And when we call Room Service for help, it takes eternity for someone to answer the phone. Pampering Restaurant: Go at your Own Risk But THE MOST MEMORABLE part of my stay was I will never forget the Farmer's Basket, the multi-cuisine restaurant. You need 4 stomachs to enjoy the breakfast. The Chef is always in the Restaurant and the wonderful staff ensure that you eat vulgarly more than your normal breakfast. They pamper-you-to-death and the foot is to tempting that even an ascetic will fall for the temptation. I wouldn't hesitate going to the Hotel only for this! Good Place, Extraordinarily good people, Worth going back!

Excellent service