Novotel New Delhi City Centre 5 stars

Dear Mr M., Thank you for sharing such a wonderful review of your recent stay with us. We’re truly delighted to know that we were your favourite hotel during your travels—this is incredibly rewarding for the entire team. It’s a pleasure to hear that you enjoyed the welcome experience, the comfort and spaciousness of your room, as well as the overall ambience of the hotel. Your kind words about our team’s friendliness and helpfulness are especially appreciated. We’re also glad to know that every aspect of your stay, from cleanliness to breakfast and overall service, met your expectations. Thank you once again for your recommendation. We look forward to welcoming you back on your next visit to Delhi. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr G., Thank you for taking the time to share your detailed feedback following your recent stay with us. We’re pleased to know you had a comfortable experience and appreciated our location, cleanliness, and overall hotel facilities. It is especially rewarding to hear your kind words about our team. Your recognition of their attentiveness and friendliness, along with the high rating for service, means a great deal to us. We’re also glad to know you were satisfied with your experience as an ALL member, as well as our efforts towards sustainability and responsible practices. Your feedback is truly valued, and we look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Saumitra Chaturvedi General Manager

Dear Ms. P., Thank you for sharing your detailed feedback. We are pleased to know that you had a comfortable stay and appreciated the professionalism of our team, along with the food offerings. At the same time, we sincerely regret your experience regarding the freshness of the pillow covers. This is certainly not reflective of our hygiene standards, and your feedback has been noted and shared with the housekeeping team for immediate review and corrective action. We truly appreciate your valuable input as it helps us improve, and we hope to have the opportunity to welcome you again for a more seamless experience. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. C., Thank you for sharing your detailed feedback following your recent stay at Novotel New Delhi City Centre. I’m pleased to know that you found the hotel clean and well located, and that our housekeeping team contributed positively to your experience. Your appreciation of the breakfast and overall comfort is also encouraging. That said, your arrival experience is clearly not reflective of the standards we aim to deliver. Repeatedly requesting information already available, not acknowledging your Gold status, and missing the opportunity to offer a room upgrade are lapses we take seriously. Please accept my sincere apologies for this. Recognition of our ALL members and ensuring a smooth, respectful check-in process is a priority, and your feedback has been shared with the team for immediate corrective action and retraining. I also appreciate your comments on the evening buffet. We are currently reviewing our offerings, and your input will help us refine both the selection and overall experience. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide a much more seamless and attentive stay. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. S., Thank you for sharing your detailed and encouraging feedback. We are truly delighted to know that you had such a wonderful experience with us and that our team’s warmth, professionalism, and service contributed positively to your stay. It is especially pleasing to know that the early check-in arrangement added to your comfort and that you enjoyed the breakfast offerings. We also appreciate your kind recognition of our transport services. Your feedback is truly valuable and will be shared with the team as it serves as great motivation. We are grateful for your continued association as an ALL Platinum member and for your strong recommendation. It was a pleasure having you and your family with us, and we look forward to welcoming you again soon. Warm regards, Saumitra Chaturvedi General Manager