Novotel New Delhi City Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 823 reviews

Novotel New Delhi City Centre - Image 1
Novotel New Delhi City Centre - Image 2
Novotel New Delhi City Centre - Image 3
Novotel New Delhi City Centre - Image 4

Description

Hotel extras

  • Located in the heart of Delhi, close to key landmarks and business destinations

  • Top Notch venues comprising versatile meeting spaces with advanced technology and setups.

  • Infinity pool with city views and a rooftop bar for relaxation.

  • Live kitchens, rooftop bar and diverse culinary experiences.

  • 124 spacious rooms, including suites for business and leisure stays.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Novotel New Delhi City Centre

COMMUNITY CENTRE, PLOT 1 Desh Bandhu Gupta Rd, Jhandewalan
110055 NEW DELHI
India

GPS:28.646579, 77.206757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  823 reviews

Customer review rating 5.0/5

Geet S. Business - Confirmed reviews ALL

Dear Mr. S., Thank you for your wonderful review and for awarding us a perfect score. We are delighted to know that you had one of your best hotel experiences and that the warm hospitality extended by our team made such a positive impression. It is especially rewarding to hear that you enjoyed every aspect of your stay, including your accommodation, breakfast, cleanliness, seamless arrival and departure experience, Wi-Fi, and our commitment to sustainability. Your kind words are truly appreciated and will be shared with the team as encouragement. We sincerely thank you for choosing Novotel New Delhi City Centre and look forward to welcoming you back for another exceptional stay. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Mehul L. M. Business - Confirmed reviews ALL

Dear Mr. M., Thank you for your wonderful review and for awarding us a perfect score. We are delighted to know that you had one of your most pleasant stays in Delhi and that you enjoyed our comfortable rooms, delicious food, and the warm hospitality extended by our team. It is especially rewarding to know that your ALL Gold member benefits, including your welcome drink, welcome amenity, and room upgrade, met or exceeded your expectations. We are also pleased that you appreciated our sustainability initiatives and hotel facilities. Thank you for your continued trust and loyalty. We look forward to welcoming you back to Novotel New Delhi City Centre for another exceptional stay. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 1.0/5

Aaryan V. Couples - Confirmed reviews ALL

Dear Mr V., Thank you for taking the time to share your feedback. Please accept my sincere apologies that your experience did not meet your expectations. While I am pleased to know that you found your room comfortable, I am sorry to learn about the condition and management of the pool facilities during your visit. The experience you described regarding the shared shower area and the level of service you received is certainly not reflective of the standards we strive to uphold. Your feedback regarding cleanliness, facility management, and team training has been shared with the relevant departments for immediate review and corrective action. We truly value your comments as they help us identify areas where we can improve. We hope you will give us another opportunity to welcome you back and provide the seamless, high-quality experience you rightfully expect from Novotel New Delhi City Centre. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 2.0/5

Anand K. T. N. Families - Confirmed reviews ALL

Dear Mr. Anand K., Thank you for taking the time to share your detailed feedback. Please accept my sincere apologies that your stay did not meet your expectations or the standards we strive to deliver. I am truly sorry to learn about the issues you encountered with the bathroom sliding door, the quality of the toiletries, and your overall room experience. Equally disappointing is your feedback regarding the lengthy check-in process, the lack of follow-through on your request to open the connecting door, and the level of service you received. This is certainly not the impression we wish to leave with our guests, and your comments have been shared with our Front Office, Housekeeping, and Engineering teams for immediate review and corrective action. I do appreciate your positive remarks about our buffet breakfast, and I am pleased that this aspect of your stay met your expectations. Your feedback is invaluable in helping us improve. We hope you will give us another opportunity to restore your confidence in Novotel New Delhi City Centre and provide you with the seamless experience you rightfully expected. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Krishna R. Y. Couples - Confirmed reviews ALL

Dear Mr. Y., Thank you for your wonderful review and for awarding us a perfect score. We are delighted to know that you had such an enjoyable stay and that our team made your experience truly memorable. Your appreciation of our hospitality, along with your excellent ratings across accommodation, cleanliness, breakfast, and overall service, means a great deal to us. We will be delighted to share your kind words with the team as recognition for their dedication and commitment. Thank you for choosing Novotel New Delhi City Centre and for your loyalty as an ALL Gold member. We look forward to welcoming you back for another exceptional stay. Warm regards, Saumitra Chaturvedi General Manager

Other web-users rate our hotel

  • 351 reviews 8.2/10 Location
  • 716 reviews 8.7/10 Room
  • 1,675 reviews 9.2/10 Service
  • 23 reviews 7.9/10 WiFi
  • 692 reviews 9/10 Food
  • 433 reviews 9.3/10 Cleanliness
  • 367 reviews 9.6/10 Vibe
  • 341 reviews 9.4/10 Breakfast

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

All our hotels in New Delhi Hotels