Novotel New Delhi City Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 451 reviews

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Description

Hotel extras

  • Located in the heart of Delhi, close to key landmarks and business destinations

  • Top Notch venues comprising versatile meeting spaces with advanced technology and setups.

  • Infinity pool with city views and a rooftop bar for relaxation.

  • Live kitchens, rooftop bar and diverse culinary experiences.

  • 124 spacious rooms, including suites for business and leisure stays.

Our accommodation(s)

Hotel location

Novotel New Delhi City Centre

COMMUNITY CENTRE, PLOT 1 Desh Bandhu Gupta Rd, Jhandewalan
110055 NEW DELHI
India

GPS:28.646579, 77.206757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  451 reviews

Customer review rating 4.5/5

Hursh R. Couples - Confirmed reviews ALL

Great ambience - polite and warm staff.

Dear Mr. R., Thank you for taking the time to share your feedback and for rating your stay with us so highly. We are delighted to know that you enjoyed the ambience of the hotel and found our team to be polite and warm throughout your visit. It is also encouraging to see your positive ratings across key touchpoints, including arrival, accommodation, cleanliness, and overall service, as well as your appreciation of our sustainability initiatives. We look forward to welcoming you back for another comfortable and enjoyable stay in the future. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 4.0/5

Ketu P. L. Families - Confirmed reviews ALL

It was a nice hotel with great amenities. The food was excellent. Wonderful staff. Would highly recommend this hotel for your future stay. There were a couple of minor issues (bathroom door jamming, water sipping out, and room service); however, this would not prevent us from staying here in the future.

Dear Ms. L., Thank you for taking the time to share such detailed feedback following your recent family stay with us. We are delighted to know that you enjoyed the hotel’s location, amenities, food, and the warm service provided by our team. Your excellent ratings across breakfast, cleanliness, check-in, and overall hospitality, along with your strong recommendation, are truly encouraging for us. At the same time, we sincerely regret the inconvenience caused due to the bathroom maintenance concerns and the delays experienced with room service, particularly on New Year’s Eve. Your feedback has been noted carefully and shared with the relevant teams to ensure these areas are addressed and improved. We appreciate you bringing these matters to our attention, as they help us enhance consistency in our guest experience. It is reassuring to know that despite these concerns, you would consider staying with us again. We truly value your trust and look forward to welcoming you back to Novotel New Delhi City Centre for an even more seamless and enjoyable stay in the future. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Nitish S. Families - Confirmed reviews ALL

Hospitality on top

Dear Mr. S., Thank you for sharing your wonderful feedback and for rating us so highly. We are delighted to know that you and your family enjoyed an awesome stay and that our hospitality met your expectations. Your kind words about the warmth and professionalism of our reception team are truly appreciated and will be shared with the entire Heartists team as encouragement. It is always rewarding to know that our efforts contribute to a memorable experience. We look forward to welcoming you back to Novotel New Delhi City Centre for another seamless and comfortable stay. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 0.5/5

Chandraja B. Couples - Confirmed reviews ALL

The room view was worse . It was above a terrace with water tank

Dear Ms. B., Thank you for taking the time to share your feedback. I sincerely regret that the room allocated during your stay did not meet your expectations, particularly with regard to the view. We understand that room ambience and outlook play an important role in overall comfort, and I apologise for the disappointment this caused. Your comments have been noted and shared with the concerned teams to ensure better allocation and communication going forward, especially for our valued ALL members. We truly value your feedback and would appreciate the opportunity to welcome you back for a more comfortable and satisfying experience. Should you choose to stay with us again, please feel free to reach out to us directly so we may assist with suitable arrangements. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 0.5/5

Pulkit A. Couples - Confirmed reviews ALL

During the entire stay there was no hot water available in the room had consistently complained but still they weren't able to solve the issue really worst experience

Dear Mr. A., Thank you for taking the time to share your feedback. I regret that the hot water temperature in your room did not meet your personal comfort preference and that this impacted your overall experience. Our team did attend to your concern during the stay and made all necessary efforts to ensure the availability of hot water as per our system standards. However, we understand that temperature expectations can vary, and on this occasion, we were unable to meet your specific requirement, for which I apologise. Your feedback regarding service and communication has been noted and shared with the concerned teams, as we continuously work to improve clarity, responsiveness, and guest satisfaction. We appreciate your patronage as an ALL Silver member and hope you will consider giving us another opportunity to welcome you back and provide a more comfortable experience. Warm regards, Saumitra Chaturvedi General Manager

Other web-users rate our hotel

  • 204 reviews 7.9/10 Location
  • 410 reviews 8.7/10 Room
  • 978 reviews 9.1/10 Service
  • 7 reviews 5.9/10 WiFi
  • 409 reviews 8.9/10 Food
  • 262 reviews 9.2/10 Cleanliness
  • 188 reviews 9/10 Amenities
  • 183 reviews 9.1/10 Breakfast

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