Novotel New Delhi City Centre 5 stars

Customer review rating (ALL Rating) 4.4/5 372 reviews

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Description

Hotel extras

  • Located in the heart of Delhi, close to key landmarks and business destinations

  • Top Notch venues comprising versatile meeting spaces with advanced technology and setups.

  • Infinity pool with city views and a rooftop bar for relaxation.

  • Live kitchens, rooftop bar and diverse culinary experiences.

  • 124 spacious rooms, including suites for business and leisure stays.

Our accommodation(s)

Hotel location

Novotel New Delhi City Centre

COMMUNITY CENTRE, PLOT 1 Desh Bandhu Gupta Rd, Jhandewalan
110055 NEW DELHI
India

GPS:28.646579, 77.206757

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  372 reviews

Customer review rating 5.0/5

Jon S. S. Z. M. Couples - Confirmed reviews ALL

Good hotel in central location. Rooms a good standard and service excellent from all staff.

Dear Mr. M., Thank you for your wonderful feedback. We’re delighted to know that our central location, well-appointed rooms, and the warm hospitality of our team contributed to a memorable stay. Your appreciation for the seamless booking experience and the consistent service truly means a lot to us. We’re grateful for your perfect scores across all key parameters and look forward to welcoming you back to Novotel New Delhi City Centre soon. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 4.5/5

Hardeep K. S. Solo - Confirmed reviews ALL

The staff are super friendly! Always willing to help. Bed were comfortable. Super thankful for Piyush(front desk) and Sukhwinder k. from housekeeping. Always friendly and doing everything with an smile :)

Dear Ms. S., Thank you for sharing such warm feedback. We’re delighted to know that you had an amazing stay and that our team’s friendliness, responsiveness, and attention to detail made you feel well cared for. It’s also great to hear that you found the room comfortable and enjoyed the overall experience. We truly appreciate your recommendation and look forward to welcoming you back on your next visit to Delhi. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 3.0/5

Matthew C. Couples - Confirmed reviews ALL

Nice hotel but gym wasn’t open and we weren’t told on check in or before we booked. Hoping it’s open on the next stay (8/12/2025) or we’ll be expecting some sort of compensation or might have to stay elsewhere..

Dear Mr. C., Thank you for taking the time to share your feedback. I’m glad to know you had a comfortable stay overall and appreciated the breakfast, service, and cleanliness. I sincerely apologise for the inconvenience caused by the temporary closure of the gym and for the lack of prior communication during booking and check-in. This should have been clearly informed, and I understand how important this facility is for your stay. Our team is working to reopen the gym at the earliest, and we will ensure you are updated ahead of your upcoming arrival on 8 December. Should the facility still be unavailable, we will extend an appropriate resolution to ensure your comfort and satisfaction. We truly value your understanding and hope to welcome you back with a smoother experience. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 5.0/5

Aninda D. Business - Confirmed reviews ALL

Had a great experience. Sharmistha at the reception was very helpful and polite.

Dear Mr. D., Thank you for taking the time to share your detailed feedback. We are delighted to know that your experience across the stay—from check-in and dining to cleanliness and team interactions—was excellent. Your appreciation of the service extended by our team is truly encouraging. We sincerely regret the lapse with the plates sent to your room. This is not reflective of our standards, and the concern has been addressed with the team to ensure it does not recur. We value your loyalty as an ALL member and look forward to welcoming you back for another comfortable stay at Novotel New Delhi City Centre. Warm regards, Saumitra Chaturvedi General Manager

Customer review rating 4.0/5

Abdul R. B. Families - Confirmed reviews ALL

Good experience but it needs more modifications in the services such as breakfast menue should be more items and not put old bakery and cakes not fresh Also needs more services regarding swimming pool and jim

Dear Mr. B., Thank you for sharing your detailed feedback with us. We are glad to know that your overall experience at Novotel New Delhi City Centre was positive. We sincerely regret the concern you faced at breakfast, and we appreciate you bringing it to our attention. Your comments regarding the freshness of bakery items, wider breakfast options, and enhancements to the pool and gym services have been noted and shared with the relevant teams for immediate review. We also understand your expectations regarding the hotel rating and will continue working towards delivering a consistently elevated guest experience. Thank you once again for your insights. We hope to welcome you back for a more seamless and improved stay. Warm regards, Saumitra Chaturvedi General Manager

Other web-users rate our hotel

  • 172 reviews 8/10 Location
  • 339 reviews 8.4/10 Room
  • 821 reviews 9/10 Service
  • 5 reviews 3.8/10 WiFi
  • 321 reviews 8.8/10 Food
  • 219 reviews 9/10 Cleanliness
  • 165 reviews 9/10 Amenities
  • 149 reviews 9.1/10 Breakfast

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