Novotel New Delhi City Centre 5 stars

Dear Mr. K., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score following your recent stay at Novotel New Delhi City Centre. We are delighted to know that you had a comfortable stay and that our team contributed positively to your experience. It is especially rewarding to learn that Joy, our Duty Manager, made your stay comfortable and memorable. We will be sure to share your kind appreciation with him and the entire team. We are also pleased to know that the team at the bar helped make your time with us special. Recognition such as yours is a great source of motivation for our Heartists, who are committed to creating exceptional guest experiences. As a valued ALL Platinum member, we sincerely appreciate your loyalty and are delighted that every aspect of your stay, from arrival and accommodation to breakfast, Wi-Fi, cleanliness, and departure, met your expectations. Thank you once again for choosing Novotel New Delhi City Centre. We look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. F., Thank you for taking the time to share your feedback following your recent family stay at Novotel New Delhi City Centre. We are delighted to know that you had a pleasant experience with us and found the hotel to be neat, clean, and comfortable. Your kind words about our excellent service and the friendly behaviour of our team are truly appreciated and will be shared with our Heartists as encouragement for their continued efforts. It is rewarding to learn that you were satisfied with your accommodation, cleanliness standards, Wi-Fi connectivity, and the overall service experience. We are also grateful for your recognition of our sustainability initiatives and for your recommendation. Thank you once again for choosing Novotel New Delhi City Centre. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. D., Thank you for taking the time to share your feedback and for awarding us a perfect overall score following your recent stay at Novotel New Delhi City Centre. We are delighted to know that you had a very comfortable stay and enjoyed our rooms, food offerings, and the hospitality of our team. Your kind words about our staff being polite and helpful are truly appreciated and will be shared with our Heartists as recognition of their efforts. It is also rewarding to learn that your arrival, accommodation, cleanliness, departure experience, and our sustainability initiatives met your expectations. We appreciate your positive ratings for the Wi-Fi service and breakfast experience and will continue working to enhance these offerings even further. Thank you once again for your recommendation and for choosing Novotel New Delhi City Centre. We look forward to welcoming you back on your next visit to New Delhi. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. M., Thank you for taking the time to share your feedback following your recent stay at Novotel New Delhi City Centre. We are delighted to know that you enjoyed many aspects of your stay, including our food offerings, breakfast spread and quality, fitness centre, infinity pool, coffee shop, and the comfort of your room and bed. It is especially rewarding to learn that you were able to relax and enjoy a restful stay while with us. We also appreciate your positive comments regarding the booking experience, cleanliness, Wi-Fi connectivity, and the service provided by our team. Your kind feedback will be shared with our Heartists as encouragement for their continued efforts. At the same time, we understand your concerns regarding the traffic conditions in the surrounding area. While this is unfortunately beyond the hotel's direct control, we appreciate your understanding and your candid feedback. We continuously strive to assist our guests with travel guidance and route recommendations whenever possible to help make their journeys more convenient. Thank you once again for choosing Novotel New Delhi City Centre and for sharing your experience with us. We look forward to welcoming you back for another comfortable stay in the future. Warm regards, Saumitra Chaturvedi General Manager

Dear Ms. A., Thank you for taking the time to share your detailed feedback following your recent family stay at Novotel New Delhi City Centre. While we are pleased to know that you appreciated our location, well-maintained rooms, cleanliness standards, food quality, and the amiable nature of our team, we are deeply concerned to learn about the service-related shortcomings you experienced during your stay. Please accept our sincere apologies for the delays in delivering toiletries and food, the lack of responsiveness to your calls, and the repeated follow-ups you had to make to receive assistance. We are equally concerned by your comments regarding your interactions with members of our team and the impression created during your stay. The level of courtesy, professionalism, and attentiveness you described falls short of the standards we strive to uphold, and we regret any discomfort this may have caused. With regard to the advance payment request, please allow us to clarify that this is a standard procedure followed in line with hotel policy. However, we understand that the manner in which such information is communicated is equally important, and we are sorry if the interaction left you feeling pressured or uncomfortable. Your feedback has been shared with the concerned department heads for immediate review and corrective action. We take your comments seriously, as they provide valuable insights into areas where we must improve. Thank you once again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide the seamless and courteous experience that you rightfully expect. Warm regards, Saumitra Chaturvedi General Manager