Novotel New Delhi City Centre 5 stars

Dear Mr. P., Thank you for taking the time to share such a detailed review of your stay at Novotel New Delhi City Centre. We are delighted to know that you appreciated our convenient location, cleanliness standards, rooftop pool, fitness centre, dining experiences, and breakfast offerings. It is especially rewarding to hear that our team members contributed positively to your stay, and we will be pleased to share your kind recognition with them. At the same time, we sincerely regret the inconveniences you encountered during check-in, the confusion regarding your breakfast inclusion, the delay in locating your luggage, and the inconsistency with the welcome amenities between the two rooms. We also appreciate your feedback regarding the speed of service during cocktail hour and at Gourmet Bar. Your comments have been shared with the relevant teams for review and improvement. As a valued ALL Gold member, we also note your feedback regarding recognition benefits, including the welcome amenity and room upgrade experience. While upgrades remain subject to availability, we understand your expectations and appreciate your candid observations. Thank you once again for your balanced and thoughtful feedback. We are pleased that, despite a few shortcomings, you enjoyed many aspects of your stay and are considering returning. We look forward to welcoming you back and delivering an even more seamless experience in the future. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. T., Thank you for taking the time to share your feedback following your recent stay at Novotel New Delhi City Centre. While we are pleased to know that you were satisfied with your accommodation, cleanliness, Wi-Fi, and booking experience, we are sincerely sorry to learn about your disappointment with the interaction during check-in. Please accept our apologies for the manner in which our communication was perceived. We understand your concerns and regret that the experience did not reflect the warm, respectful, and professional service standards we strive to deliver to every guest. As a valued ALL member and frequent Accor guest, your expectations are important to us, and we are sorry that we fell short on this occasion. Your feedback has been shared with the relevant team for review and coaching to ensure that all guest interactions are handled with greater sensitivity and professionalism. We would appreciate the opportunity to discuss your experience further. Should you wish to share any additional details, please feel free to contact us at h6… Thank you once again for bringing this matter to our attention. We hope to have the opportunity to restore your confidence in us during a future stay. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. D., Thank you for your wonderful feedback and for choosing Novotel New Delhi City Centre. We are delighted to know that you had an amazing and comfortable stay with us. It is especially rewarding to receive your appreciation for our team, check-in and check-out experience, Wi-Fi, and our commitment to sustainability. Your recommendation and perfect overall rating mean a great deal to us, and we are grateful for your support as a valued ALL member. We look forward to welcoming you back for another seamless and memorable stay in the near future. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. C., Thank you for taking the time to share your feedback following your stay at Novotel New Delhi City Centre. While we are pleased to know that you enjoyed several aspects of your stay, including the accommodation, cleanliness, breakfast, and Wi-Fi, we are deeply concerned to learn about the incident involving your partner at the pool. Please accept our sincere apologies for the distress and inconvenience caused. The safety and well-being of our guests are of the utmost importance, and we regret that this experience fell short of the standards we strive to uphold. We are equally sorry to learn that you felt your concerns were not appropriately followed up after being raised at the time of departure. We would appreciate the opportunity to connect with you directly to better understand the situation and address your concerns. A member of our team will be reaching out to you shortly, or you may contact us directly at h6… at your convenience. Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to restore your confidence in us. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. S., Thank you for taking the time to share your feedback following your stay at Novotel New Delhi City Centre. We are pleased to know that you enjoyed your overall experience, particularly our food offerings and the hospitality extended by our team. It is especially rewarding to hear that you found the breakfast selection excellent and appreciated the service provided throughout your stay. We also appreciate your comments regarding the location. Guest feedback such as yours is valuable as it helps us better understand our guests' experiences and identify opportunities for improvement. Thank you once again for your feedback. We look forward to welcoming you back for another comfortable stay in the future. Warm regards, Saumitra Chaturvedi General Manager