NOVOTEL NEW DELHI CITY CENTRE 5 stars

Dear Mr. K., Thank you for bringing this to our attention. I sincerely apologize for the inconvenience and discomfort you experienced during your stay with us. We take the matter of room key misallocation very seriously, as it compromises both guest safety and privacy. Please be assured that we are investigating this lapse thoroughly with our front office team to ensure such an incident is never repeated. I also regret to hear that the dining experience did not meet expectations, especially given that you had opted for a full board package. Your feedback has been shared with our culinary and service teams to review and take corrective action. We truly value your feedback as it helps us identify areas for improvement. I hope you will consider giving us another opportunity to provide you with the seamless and comfortable experience you rightfully expected. Please feel free to reach out to me directly before your next visit so I can personally ensure your stay is handled with the utmost care. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr P., Thank you for taking the time to share your experience. I am truly sorry to hear that your stay with us did not reflect the warm hospitality and service standards we aim to uphold, especially for our Accor ALL Diamond members. Your feedback regarding the impersonal check-in experience is deeply concerning. As a valued loyal guest, you absolutely deserved to feel recognized, welcomed and appreciated from the moment you arrived. I sincerely apologize for the lack of acknowledgment and the disconnect in service at the front desk. This is not in line with the guest experience we strive to deliver, particularly at a Novotel. I’m grateful to know that our breakfast team was able to offer some comfort, and I will be personally sharing your appreciation with them. However, I fully recognize that this does not undo the overall disappointment of your visit. Please rest assured that I am addressing your feedback directly with our front office and training teams to ensure this experience is never repeated. We are committed to improving and living up to the trust our loyal guests place in us. I do hope you might consider giving us another opportunity in the future — and should you choose to do so, I would be grateful for the chance to personally look after your stay. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr D., Thank you for your feedback. We are pleased to hear that you enjoyed your stay and found our staff to be helpful and courteous. We appreciate your input regarding the location and will consider it for future improvements. Looking forward to seeing you again. Best regards, Saumitra Chaturvedi General Manager

Dear Mr M., Thank you for taking the time to share your feedback. We\'re pleased to hear you found the hotel and rooms well-appointed, though we sincerely regret the inconvenience caused by the water leakage and early morning disturbance. Please accept our apologies — we understand how frustrating that must have been. We want to assure you that detailed fitment checks are currently underway, and the necessary finishing work is being completed to ensure such issues do not recur. Your feedback is valuable in helping us enhance the overall guest experience. We hope to welcome you back to Novotel New Delhi City Centre for a more seamless and comfortable stay. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. G., We sincerely apologize for the inconvenience caused regarding the GST invoice. We would like to clarify that, as your booking was made through MakeMyTrip—a third-party platform—the hotel is not authorized to issue a GST invoice directly. The tax invoice for your stay will be issued by MakeMyTrip, and we recommend contacting them directly for the same. Additionally, I have reviewed your feedback and would like to assure you that it has been shared with the concerned team. We are committed to improving our services and ensuring a better experience for all our guests. We regret that we did not meet expectations during your stay and truly value your input in helping us improve. Thank you for bringing this to our attention. Best regards, NOVOTEL NEW DELHI CITY CENTRE