Pullman Jakarta Central Park 5 stars

Customer review rating (ALL Rating) 4.6/5 1,825 reviews

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Pullman Jakarta Central Park - Image 1
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Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat, 11470 JAKARTA, Indonesia

Description

Hotel extras

  • Part museum, part art gallery : distinctive, industrial-raw

  • Near the airport and adjacent to Central Park Mall

  • Pullman Grand Ballroom hosts up to 5,000 guests for conventions, exhibitions, and large events

  • The first and the only 5-star hotel in West Jakarta

  • Awarded as Best City Hotel & Best Wedding Hotel Indonesia from Asia Pacific Hotel Awards 2017

Our accommodation(s)

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Hotel location

Pullman Jakarta Central Park

Podomoro City, Jl. Let. Jend S Parman Kav 28, Jakarta Barat
11470 JAKARTA
Indonesia

GPS:-6.17646, 106.790028

Telephone
Fax +62 21 29200099

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Collage All Day Dining

Set high above the city, this international dining restaurant in Jakarta offers remarkable panoramic views, as well as a vibrant gourmet experience for lunch, dinner, and weekend brunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,825 reviews

Customer review rating 4.0/5

Affgan N. Z. M. Z. Families - Confirmed reviews ALL

1 of the best hotel stay i have ever had. Sleep well. Really fantastic. Next to a big mall and amenities nearby.

Dear Valued Guest, Warm greetings from Pullman Jakarta Central Park. Thank you for sharing your wonderful review and for choosing to stay with us. We are truly delighted to know that your experience was one of the best hotel stays you have ever had. It is a pleasure to learn that you enjoyed our strategic location, spacious and clean room, and the convenience of having Central Park Mall and various amenities just steps away. We are also pleased that you had a comfortable and restful sleep during your stay. Thank you for highlighting Mr. Lalan from our Concierge team. We will be delighted to share your kind words with him. Recognition such as yours is a great motivation for our team to continue delivering exceptional service to our guests. We sincerely appreciate your recommendation and look forward to welcoming you back for another fantastic stay at Pullman Jakarta Central Park. Sincerely, Diana Afriza Asst. Guest Experience Manager

Customer review rating 4.0/5

Mohd Z. A. Families - Confirmed reviews ALL

Friendly staffs. Smooth check-in & check-out. Good spread of breakfast and great amenities.

Dear Valued Guest, Thank you for sharing your kind feedback and for rating your recent stay with us. We are delighted to know that you enjoyed our convenient location, comfortable facilities, friendly service, smooth check-in and check-out experience, as well as the breakfast selection and hotel amenities. Your positive comments are truly appreciated and will be shared with our team as encouragement to continue delivering great service. Thank you once again for choosing Pullman Jakarta Central Park. We look forward to welcoming you back for another comfortable and enjoyable stay. Warm regards, Diana Afriza Asst. Guest Experience Manager

Customer review rating 3.5/5

Marcus C. Solo - Confirmed reviews ALL

Concierge did not mention that laundry must be paid after cleaning and before delivery (different from other hotels). Diana corrected the issue and was nice enough to offer a fruit basket. Bathroom sink stopper was not working. Chair in room was slightly stained. Telephone showing room number was not correct. Slightly dated hotel room for the price.

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you appreciated our central location and felt safe during your stay. We also truly appreciate your recognition of Diana’s assistance in resolving the laundry concern and her kind gesture with the fruit basket. At the same time, we sincerely apologize for the inconvenience caused regarding the laundry payment communication, as well as the maintenance and cleanliness issues you encountered, including the bathroom sink stopper, stained chair, incorrect room telephone display, and the overall room condition. Please rest assured that these have been shared with the respective departments for immediate review and corrective action. Your comments are very valuable to us as they help us identify areas for improvement, and we sincerely hope to have the opportunity to welcome you back for a more seamless experience in the future. Kind regards, Diana Afriza Asst. Guest Experience Manager

Customer review rating 4.5/5

Priscilla L. S. Couples - Confirmed reviews ALL

I had an excellent experience at Pullman Central Park Jakarta, especially at the Executive Lounge. The staff were warm, attentive, and genuinely professional throughout my stay. One small feedback regarding the Platinum welcome amenity: it would be nice to have something that reflects local delicacies or Pullman specialties rather than the usual generic fruit platter. Also I recommend that a female staff should always check the female changing room for any guest beforehand. I've encountered minor hiccups that a male staff walked into the female changing room unannounced while I'm at the sauna area.

Dear Ms. Priscilla L. S., Thank you for sharing your feedback and for your loyalty as our Platinum member. We are delighted to know that you had an excellent experience at our Executive Lounge and that Elisa and Virgil made such a positive impression through their warm and attentive service. Your kind recognition will certainly be shared with them. At the same time, we sincerely apologize for the incident in the female changing room. We understand the importance of guest privacy and comfort, and your feedback has been shared with the relevant team to ensure proper procedures are reinforced. We also appreciate your suggestions regarding the Platinum welcome amenity and Wi-Fi speed. Thank you for helping us identify opportunities to further enhance our guest experience. We look forward to welcoming you back to Pullman Jakarta Central Park soon. Warm regards, Diana Afriza Asst. Guest Experience Manager

Customer review rating 4.0/5

Kresna W. Families - Confirmed reviews ALL

the water flow from the shower isn’t strong enough

Dear Mr. Kresna W., Thank you for taking the time to share your feedback and for choosing Pullman Jakarta Central Park. We are pleased to know that you found your stay very comfortable and enjoyed the fancy ambience of our lobby, as well as our breakfast, cleanliness, and overall service. At the same time, we sincerely apologize for the inconvenience caused by the weak water pressure in your shower. Your feedback has been shared with our Engineering team for immediate review. Thank you once again for your kind comments and constructive feedback. We look forward to welcoming you back for an even better experience in the future. Warm regards, Diana Afriza Asst. Guest Experience Manager

Other web-users rate our hotel

  • 888 reviews 9.6/10 Location
  • 1,036 reviews 7.8/10 Room
  • 1,453 reviews 9.3/10 Service
  • 11 reviews 8.9/10 WiFi
  • 419 reviews 9.2/10 Breakfast
  • 410 reviews 8.6/10 Cleanliness
  • 125 reviews 6.1/10 Value

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