Pullman Phuket Arcadia Naithon Beach 5 stars

Customer review rating (ALL Rating) 4.7/5 3,030 reviews

Pullman Phuket Arcadia Naithon Beach - Image 1
Pullman Phuket Arcadia Naithon Beach - Image 2
Pullman Phuket Arcadia Naithon Beach - Image 3
Pullman Phuket Arcadia Naithon Beach - Image 4

Description

Hotel extras

  • Fun hotel organised activities and more

  • Free flow unique beverage experience with MyGlass Package

  • Direct access to the Naithon beach

  • 277 rooms with luxury ocean pool villas

  • Just a 15-minute drive from the Airport, your vacation starts sooner.

Our accommodation(s)

Book this hotel
Room 1

A spacious Grand Deluxe room with 55m² of indulgence to relax and enjoy, including balcony, Wi-Fi, LED TV, espresso machine, minibar, JBL speaker, bathroom with separate bathtub and rainshower. King or Twin beds. Up to 3 adults using existing bedding.

  • Views:

    Forest view or Garden View

Max. number of persons
4
Area
From 55 m² / 592 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 55 m² / 592 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Forest view or Garden View

A 46 m² Ocean room with spectacular views from your Balcony, offering Wi-Fi, LED TV, Bluetooth Soundbar, espresso machine, minibar, JBL speaker, nightly turndown, separate bath & rainshower. Double bed or Twin beds available. Up to 2 adults & 1 child.

  • Views:

    Ocean/Sea view

Max. number of persons
2
Area
From 46 m² / 495 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge
  • Nespresso machineAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

A spacious 55 m² room with views over the Andaman Sea including balcony, Wi-Fi, LED TV, Bluetooth Soundbar, espresso machine, minibar, JBL speaker, nightly turndown, separate bath & rainshower. Only King size bed is available. Up to 2 adults & 1 child.

  • Views:

    Ocean/Sea view

Max. number of persons
3
Area
From 55 m² / 592 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water
  • Nespresso machineAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Feel at home in a 732 sq.ft. (68m²) family room near Kids club with separate kids room including bunk beds and play station. This room offers WIFI, LCD TV, Nespresso machine and separate bath & rainshower that wrap you in comfort and privacy.

  • Views:

    Forest view or Garden View

Max. number of persons
4
Area
From 68 m² / 731 sq ft

Bedding

King size bed(s) x1

Bunk bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Voice mail
  • Direct dial telephoneAdditional charge
  • International callsAdditional charge

Tv Facilities

  • Satellite/cable colour TV
  • Video games on TV in room
  • 46'/117 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray
  • Breakfast in bedAdditional charge

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

A 170 m² cliff-edge Luxury Ocean Pool Villa with an infinity pool and sea views. Complimentary espresso machine, soft drinks in minibar, Wi-Fi, LED TV, JBL Bluetooth speaker, nightly turndown, airport transfers, all included. Up to 2 adults and 1 child.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Private Pool

Max. number of persons
3
Area
From 170 m² / 1829 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water
  • Espresso machine

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Universal shaving plug

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • Flat screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Iron
  • Opening windows
  • Slippers
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Pullman Phuket Arcadia Naithon Beach

22/2 Moo 4 Naithon Beach, Amphur Talang
83110 PHUKET
Thailand

GPS:8.062978, 98.276642

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • HKT Additional charge
  • PHUKET AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 277 rooms
  • One room for people with reduced mobility
  • 46 connecting rooms
  • 277 non-smoking rooms
  • 3 floors

Languages spoken at the hotel

  • English
  • Thai

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Pool Table

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Plugs and converters available on desks
  • Headphones
  • Umbrellas

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Limousine

  • Limousine Additional charge

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s Club for over 12
  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years
  • Video game area

Well-being

Azur Infinity Pool

  • Outside
  • On site

Float Pool (adults only)

  • Outside
  • On site

Fit Lounge

  • On site
  • Massage Additional charge

Sports and leisure

Boat excursions Additional charge

  • On site

Boat excursions Additional charge

  • Nearby

Gym

  • Nearby

Gym

  • On site
  • On site
  • Outdoor parking
  • Private
  • Parking opened 24/7
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking
  • Electric car recharging units 22 kVA

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

The Italian trattoria and wine bar offers an array of specialty dishes providing a unique culinary journey through various provinces of Italy. Enjoy the breath and embrace the Italian tradition of taking one's time to enjoy good food and wine.

Pullman's health hub, where you can fuel your cravings with a delicious selection of nutritious food and drink options. Blend your favorite superfoods into refreshing smoothies and juices. Build your Poke Bowl with a choice of fresh seasonal ingredients.

M BAR

With exclusive margaritas and a curated tasting menu, M-BAR takes you on a visual and flavorful journey. Located within our Adults Hub, Float, this vibrant, open-air oasis offers a modern Mexican experience. "Every moment is a toast to playfulness".

Bar Type
POOL SIDE SNACK BAR
Capacity
44
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Bar for hotel customers only
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks
  • Wine by the glass available

Snacks facilities

  • Cold snacks

With exclusive margaritas and a curated tasting menu, M-BAR takes you on a visual and flavorful journey. Located within our Adults Hub, Float, this vibrant, open-air oasis offers a modern Mexican experience. "Every moment is a toast to playfulness".

AZUR

The main pool overlooks Naithon Beach and the beauty surrounding this secluded area. Our sun deck provides the perfect backdrop for lazy mojitos by the pool.

Bar Type
POOL SIDE SNACK BAR
Capacity
28
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Wheelchair access
  • Bar for hotel customers only
  • Terrace

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Cocktail
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

The main pool overlooks Naithon Beach and the beauty surrounding this secluded area. Our sun deck provides the perfect backdrop for lazy mojitos by the pool.

Choose from two swimming pools at Pullman Phuket Arcadia: one located in a secluded area, overlooking the Andaman Sea Float Pool. Whilst the other showcases the beautiful surroundings of our resort Azur Pool. Perfect for both fitness and fun.

Experience 360 panoramic views overlooking the Andaman Sea and the Jungle Forest, while enjoying our state of the art equipment.

With Pullman Phuket Arcadia Naithon Beach Resort 's Spa rooms looking out over the Andaman Sea, select from multiple treatment options ranging from traditional Thai Massage, facial treatments to Aromatherapy options.

A beautiful Wedding ceremony area is situated near the pool villas of the Resort. Wedding Dinners for up to 250 pax are available with local or Western Set Menus.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  3,030 reviews

Customer review rating 3.0/5

Sekouba C. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Danny H. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Singh S. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Saurav S. Couples - Confirmed reviews ALL

Customer review rating 3.5/5

Nadezhda A. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Danny H. Families - Confirmed reviews ALL

We needed a place to stay of quality that was not too far from the airport as our flight got in after 11pm. One of the stewards from the hotel us at the airport and hotel car service brought us to the hotel. We opted for middle range room but it was great for 3 adults for one night as we went to a pool villa further south next morning. But we were sad to leave after just one night cause service was great, facilities and the room top notch and breakfast buffet was one of the best. Another good thing about Pullmam Arcadia is right by the beach and there’s a little strip with stores tha you can easily access.

Customer review rating 5.0/5

Singh S. Families - Confirmed reviews ALL

Our experience at the resort was fantastic. From the time we came we were welcomed. We came early and was received by the Manager of the Hotel. He is good at his work. We are satisfied and would definitely recommend this Hotel.

Customer review rating 4.5/5

Saurav S. Couples - Confirmed reviews ALL

Exceptional location with great view of the sea and overall unique experience in our stay in Pullman Arcadia!

Customer review rating 3.5/5

Nadezhda A. Families - Confirmed reviews ALL

I had wonderful stay in Pullman.

Customer review rating 4.5/5

Magdalena A. Solo - Confirmed reviews ALL

Everything I expected and needed for my solo trip to Pukhet. Very enjoyable and high quality resort. From amazing service at the Spa through to delicious food, fantastic views and top standard accomodation. Highly recommended

Customer review rating 5.0/5

Sukhjeet S. Couples - Confirmed reviews ALL

Service was 10/10. Everything was great.

Dear Mr. S., A 10/10 for service is a wonderful compliment to receive. We’re delighted that the sea view and overall experience made your stay such an enjoyable one. Your kind words will mean a lot to the team, and we’ll be very happy to share them. We hope to welcome you back again for another great stay in Phuket. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Customer review rating 5.0/5

Sharique N. M. Families - Confirmed reviews ALL

An absolutely outstanding experience from start to finish! This resort perfectly combines luxury, elegance, and natural beauty. The location is breathtaking, overlooking the beautiful Andaman Sea, with spectacular ocean views and the peaceful atmosphere of Naithon Beach. The rooms are beautifully designed, spacious, and luxurious, with exceptional attention to detail. The infinity pools, outstanding facilities, and exquisite dining options make this resort a true tropical paradise. The service is warm, professional, and attentive, making you feel genuinely welcomed and cared for throughout your stay. Every detail reflects quality and sophistication. If you are looking for a luxury escape in Phuket, surrounded by stunning scenery, tranquility, and world-class hospitality, Pullman Phuket Arcadia Naithon Beach is an exceptional choice. A truly memorable experience and a resort I would happily return to. Highly recommended!

Dear Mr. M., This is such a generous review to receive. We’re delighted that the setting, room, pools, dining and overall atmosphere all came together to make your stay feel so special. Most of all, it means a great deal to know that the warmth and attentiveness of our team made you feel genuinely cared for throughout your time with us. Your description of the resort as a place you would happily return to is probably the best compliment we could ask for. Thank you for recommending us so highly, and we hope to welcome you back for another memorable escape in Phuket. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Customer review rating 4.0/5

Katherine S. Couples - Confirmed reviews ALL

This was our first visit to Phuket to celebrate our 30th wedding anniversary. The staff were eattentive, always friendly, helpful and welcoming, and our room was comfortable and well maintained. We thoroughly enjoyed our stay and we will definitely return next year. As my wife and I both work for Qantas, we’ll be sure to recommend this property to our fellow colleagues. Thank you to the entire team for making our anniversary trip so enjoyable. We look forward to coming back!

Dear Ms. S., What a special occasion to celebrate with us — 30 years of marriage is certainly something worth remembering. We’re delighted that your first visit to Phuket was such an enjoyable one and that the warmth of the team, the peaceful setting and the comfort of your room all helped make the anniversary feel memorable. It also means a great deal to hear that you would recommend us to your Qantas colleagues. That kind of confidence is a wonderful compliment to the whole team. Thank you for choosing our Beach House for such an important trip. We’ll be very happy to welcome you both back next year and hopefully make the next stay even more special. Warm regards, Brett Wilson General Manager

Customer review rating 5.0/5

Sinha R. Families - Confirmed reviews ALL

We had a great two nights stay at the property and well received at the time of checkin as well as earlier. The GM and reception staff was kind and welcoming. The facilities were top notch. Look forward to be there again.

Dear Mr. Sinha, What a pleasure to know that your two-night stay left such a strong impression. We’re especially happy that the welcome from our team, the facilities and the overall experience all came together so well. Thank you as well for mentioning Mr. Albert — we’ll make sure your kind words are shared with him personally. It means a lot to hear that you’re already looking forward to returning, and we’ll be very happy to welcome you back again. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Customer review rating 5.0/5

Kristina S. Solo - Confirmed reviews ALL

super!

Dear Khun Kristina, “Brilliant” — short, simple, and such a lovely word to receive. Thank you for the perfect rating. We’re very happy to know you had such a positive stay with us and hope to welcome you back again soon. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Customer review rating 5.0/5

Vorapot T. Families - Confirmed reviews ALL

I like the location of the resort about 15 mins from airport. The resort is clean and well maintained. Staffs are freindly and willing service with smile on thier faces. All and all the resort exceed my expectation

Dear Khun Vorapot , It’s great to know that the resort exceeded your expectations. We’re especially pleased that the convenient location, well-maintained surroundings and the friendly service from our team all stood out during your stay. A special thank you as well for mentioning Mario and the restaurant team. We’ll be very happy to share your kind words with them. Thank you for the perfect rating, and we hope to welcome you back again soon. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Customer review rating 4.5/5

Chor P. T. Families - Confirmed reviews ALL

This trip brought back fond memories of previous stays.

Dear Mr. T., It’s especially nice to welcome back a returning guest and hear that the stay still felt familiar, easy and full of good memories. We’re very pleased that the Platinum breakfast touches and the attentiveness of the breakfast team stood out again. Thank you as well for recognising our Indonesian trainees — they’ll be very proud to know their service was noticed. We also appreciate your honest comment about the Thai food by the pool. The variety and overall quality should feel just as strong as the rest of the dining experience, and we have shared this with our Food & Beverage team for review. It was a pleasure to see you back at your Phuket home, and we hope to welcome you again before too long. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Customer review rating 4.5/5

David C. Couples - Confirmed reviews ALL

Cleanest beach on the west coast, clear water, every staff member just wants to be helpfull! Very enjoyable, relaxing stay!

Dear Mr. C., What a lovely review to receive. We’re so pleased that the beach, relaxed atmosphere and especially the friendliness of our team all helped make your stay such an enjoyable one. Your comment about our housekeeping team going above and beyond is particularly appreciated, and we’ll be very happy to share that with them. Thank you as well for the thoughtful sustainability suggestion regarding towel replacement. We completely agree that reducing unnecessary laundry is one of the small ways we can help conserve water and energy, and your feedback is a useful reminder for us to keep improving how we communicate and manage this with our guests. We hope to welcome you back again for another relaxing stay in Phuket. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Customer review rating 4.5/5

Manish T. Families - Confirmed reviews ALL

beautiful property, amazing staff with great service and positive energy, food was excellent and management go above and beyond exceeding expectations

Dear Mr. T., What a lovely way to describe your family holiday. We’re very happy that the energy of the team, the food and the overall care from the management helped make the stay so enjoyable. Thank you especially for mentioning Mai and myself. I’ll make sure Mai receives your kind words — and from my side, it was a pleasure to be part of your stay. We also noted your comment regarding Wi-Fi speed and have shared this with our IT team for review, as connectivity should feel effortless throughout the resort. We hope to welcome you and your family back again soon. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Customer review rating 5.0/5

Ka M. W. Families - Confirmed reviews ALL

Dear Pullman Phuket Management, We recently stayed with you from October 9-11. This was our fourth visit since our honeymoon, and now traveling with our 7-year-old and 3-year-old, we love the resort just as much as ever. We want to specifically commend your Kids Club team—PLY, Linda, and a young gentleman whose name we missed—for their fantastic service. Linda truly went above and beyond. During a kids' dessert-making class, my wife mentioned how much she liked the coconut sugar. To our surprise, Linda bought two bags and personally delivered them to our table at ECHO during breakfast. A pack of sugar, a taste of sweet memory. Thank you for the unforgettable hospitality. Please pass on our gratitude to the team.

Dear Ms. W., Four visits since your honeymoon — and now returning with your two little ones — makes this such a special review for us to receive. We’re especially touched by your words about Linda and the Kids Club team. The coconut sugar story is exactly the kind of thoughtful, personal gesture that turns a holiday into a memory, and we’ll make sure Linda, PLY and the team hear your lovely feedback. Thank you as well for highlighting the breakfast cleanliness points. We’re sorry about what you noticed around the buffet and under the table, and your comments have been shared with the ECHO and Housekeeping teams for immediate attention and follow-up. As an ALL Gold member and a returning guest, your continued trust means a great deal to us. We’re very happy that Pullman Phuket Arcadia still feels just as special to your family, and we look forward to welcoming you all home again. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Customer review rating 4.0/5

Sirui W. Friends - Confirmed reviews ALL

The hotel enjoys a great location, and the beach here offers excellent privacy, making it a wonderful experience. The breakfast and overall hotel service are also pretty good. However, for a five-star property, I was disappointed by the poor room cleanliness; such issues really shouldn’t happen.Besides, I hope the hotel can add screen casting function to the TVs. Many business hotels already have this feature. Since this is a resort hotel, guests spend most of their day on the property. It would be much more convenient if we could cast content to the TV, so we can watch shows while having food in the room.

Dear Ms. W., Thank you for taking the time to share such detailed feedback. We’re pleased that the location, privacy of Naithon Beach, breakfast and overall service were positive parts of your stay. At the same time, I’m particularly concerned by the cleanliness points you highlighted. The debris under the bed, dust around the electrical sockets, rubbish in the breakfast area and the issues with the sink drains should not have been missed. Regardless of whether each point may seem small on its own, together they clearly reflect a lack of attention to detail, and that is not acceptable for the standard we expect to deliver. Your comments have been shared with our Housekeeping, Engineering and Food & Beverage teams for immediate review and follow-up. We will also use this feedback as a reminder to reinforce our checking process, as these are exactly the kinds of details that should be identified and corrected before they reach the guest. Thank you as well for the suggestion regarding TV screen casting. We understand how useful this feature can be in a resort setting where guests may spend more time relaxing in the room, and we have noted this for future consideration. Your feedback on Wi-Fi access has also been shared with the relevant team for review. We sincerely appreciate your honesty. Your comments are taken seriously, and we hope to have the opportunity to welcome you back and provide a much more polished experience next time. Warm regards, Brett Wilson General Manager

Customer review rating 4.5/5

Marcoliver A. Families - Confirmed reviews ALL

What a dream! From the very first moment, we felt welcome and at home. The hotel is simply amazing, with a beautiful atmosphere, outstanding service and so many little details that make the difference. But what really made our stay special was how much everyone enjoyed it. My two children and my girl friend absolutely loved the hotel, and seeing them so happy made the experience even more memorable. It is one of those places where you arrive as a guest but leave with the feeling that you have found a second home. Everything was just perfect, and we would come back in a heartbeat. **A well deserved 10 out of 10 – highly recommended for families looking for a little piece of paradise in Phuket C u soon again

Dear Mr. A., This one really made us smile. Knowing that you, your girlfriend and especially your children all felt so happy and at home with us is exactly the kind of experience we hope to create. Your words about arriving as a guest and leaving with the feeling of having found a second home mean a lot to the whole team. That sense of comfort, care and connection is something very special to us. Thank you for such a heartfelt recommendation. We’ll be very happy to welcome your family back again — hopefully sooner rather than later. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Customer review rating 5.0/5

Paula C. Couples - Confirmed reviews ALL

Fabulous service, fabulous room and food. All staff very friendly.

Dear Ms. C., “Fabulous” all around — we love hearing that. We’re especially pleased that the team spotted the transfer arrangement and was able to simplify it into one van for your group. That kind of practical attention can make a real difference to the journey. Thank you as well for your honest feedback about the ALL App. We understand how frustrating it can be when a booking flow feels less intuitive than it should, particularly when arranging multiple rooms and transfers. Your comments are valuable, and we’ll make sure they are passed on through the appropriate channel. As an ALL Platinum member, your continued loyalty means a lot to us, and we hope to welcome you back for another fabulous stay soon. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Customer review rating 5.0/5

Mohamed T. M. Couples - Confirmed reviews ALL

It was nice hotel with unique architecture Quite hotel I didn’t like the breakfast not contain halal food

Dear Mr. M., We’re glad to know you enjoyed the peaceful atmosphere, unique design of the resort, and the service from our team across reception and room service. Thank you as well for being open about the breakfast experience. We’re sorry that the halal selection and juice variety did not meet your expectations. Your comments have been shared with our Food & Beverage team so we can review how we can offer better choices for guests with different dietary needs. It means a lot to know the team made such a positive impression overall, and we hope to welcome you back for an even better stay next time. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Other web-users rate our hotel

  • 1,139 reviews 8.6/10 Location
  • 1,680 reviews 8.7/10 Room
  • 2,225 reviews 8.9/10 Service
  • 14 reviews 10/10 WiFi
  • 1,032 reviews 9.5/10 Breakfast
  • 794 reviews 8.4/10 Amenities
  • 721 reviews 9.2/10 Vibe
  • 514 reviews 8/10 Cleanliness

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