Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.2/5 523 reviews

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Jl Gajah Mada No 188, Jakarta Barat, 11120 JAKARTA, Indonesia

Description

Hotel extras

  • 15 minutes away to Central Business District

  • Convenient access to shopping, dining, and cultural attractions.

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran, Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

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Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Telephone
Fax +62 21 29365555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

The Square Restaurant

Delight your palate at Novotel Jakarta Gajah Mada with contemporary Indonesian and international cuisine. Enjoy inventive, balanced dishes at Square Restaurant or in the comfort of your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  523 reviews

Customer review rating 4.5/5

Talal Solo - Confirmed reviews ALL

Well maintained tidy hotel well located in city center , good service and facility Clean room and good breakfast, friendly staff

Dear Mr. Talal, Thank you very much for your positive feedback regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed our well-maintained facilities, strategic city center location, clean room, and good breakfast selection. We also truly appreciate your kind words about our friendly staff and service. Your feedback is a great motivation for our team to continue providing excellent hospitality and comfortable experiences for all our guests. We look forward to welcoming you back again in the future. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 1.5/5

Ramesh S. Business - Confirmed reviews ALL

Location - Not good, Maintenance - poor, Bathroom - had lukewarm water & inspite of complaining for 3 days no action was taken. Overall bad experience

Dear Mr. Ramesh S., Thank you for taking the time to share your feedback regarding your recent stay at Novotel Jakarta Gajah Mada. We sincerely apologize that your experience did not meet your expectations. We deeply regret the inconvenience you encountered regarding the hotel maintenance, bathroom water temperature, and especially the lack of prompt resolution despite your repeated complaints. This is certainly not the level of service and responsiveness we strive to provide to our guests. Please be assured that your feedback has been shared with our engineering and management teams for immediate review and corrective action. We also regret that our location did not suit your preferences and that your overall stay experience was disappointing. Your comments are very valuable to us as they help identify areas where we need significant improvement. Please accept our sincerest apologies once again, and we hope there may be an opportunity in the future to restore your confidence in our hotel with a much better experience. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 3.5/5

Lilan T. Business - Confirmed reviews ALL

The room has many moulding

Dear Mr/s. Lilan T., Thank you for taking the time to share your feedback regarding your stay at Novotel Jakarta Gajah Mada. We sincerely apologize for the condition of the room, especially regarding the mould issue you encountered. Please be assured that cleanliness and guest comfort are very important to us. Your comments have been shared with our housekeeping and engineering teams for immediate inspection and corrective action to prevent similar situations in the future. We truly appreciate your feedback, as it helps us improve the quality of our facilities and services. We hope to have the opportunity to welcome you back for a better and more comfortable stay experience. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 3.5/5

Erwin D. Families - Confirmed reviews ALL

i think the elevator was broke sadly , waiting so long, the worker seem good energy and positive vibe but , they are working long hour, u should care about ur staff, pay the overtime worker , please. u cant even grow without u staff.

Dear Mr. Erwin D., Thank you for taking the time to share your feedback regarding your stay at Novotel Jakarta Gajah Mada. We sincerely apologize for the inconvenience caused by the elevator situation and the long waiting time you experienced. At the same time, we truly appreciate your kind words about our team members and their positive attitude during your stay. Your concern and appreciation for our staff mean a lot to us. Please be assured that we value the wellbeing and dedication of our employees, and your feedback has been shared with our management team for further attention and evaluation. We also appreciate your comments regarding the elevator, which have been forwarded to our engineering team for review and improvement. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a smoother and more comfortable experience in the future. Warm regards, Novotel Jakarta Gajah Mada

Customer review rating 4.5/5

Konstantin B. Couples - Confirmed reviews ALL

We had a really nice room with a great view of the city. Our room was also clean, and the housekeeping staff did a really good job. For the price we paid, we were really very satisfied. However, the hotel gives off a similar vibe to the entire neighborhood—as if it were on the verge of closing down. The lounge is closed, the bar is in a sorry state, and the breakfast room is dreary. The hotel has definitely seen better days.

Dear Mr. Konstantin B., Thank you for taking the time to share your detailed feedback regarding your stay at Novotel Jakarta Gajah Mada. We are delighted to know that you enjoyed your room, the beautiful city view, and the cleanliness maintained by our housekeeping team. It is also wonderful to hear that you felt satisfied with the value of your stay. At the same time, we sincerely appreciate your honest comments regarding the overall atmosphere of the hotel, including the lounge, bar, and breakfast area. We regret that these aspects did not fully meet your expectations and gave you a less favorable impression during your visit. Please be assured that your feedback has been shared with our management team for further evaluation and improvement planning. Constructive feedback such as yours is very valuable to us as we continue working to enhance our facilities and guest experience. We truly hope to have the opportunity to welcome you back in the future and provide you with an even better stay experience. Warm regards, Novotel Jakarta Gajah Mada

Other web-users rate our hotel

  • 287 reviews 8/10 Location
  • 833 reviews 7.9/10 Room
  • 773 reviews 9/10 Service
  • 58 reviews 7.3/10 WiFi
  • 542 reviews 7.9/10 Cleanliness
  • 159 reviews 7/10 Breakfast
  • 10 reviews 4.1/10 Bar

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