Mercure Rio de Janeiro Nova Iguaçu 4 stars

Customer review rating (ALL Rating) 4.1/5 1,038 reviews

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Mercure Rio de Janeiro Nova Iguaçu - Image 1
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Mercure Rio de Janeiro Nova Iguaçu - Image 4
Av Doutor Mario Guimaraes 520, 26255230 NOVA IGUACU, Brazil

Description

Hotel extras

  • Mercure RJ Nova Iguaçu hotel offers 2 saunas and a swimming pool

  • Use one of the 7 fully equipped function rooms for your corporate meetings

  • 15-minute drive to Presidente Dutra Highway

  • 10-minute drive to Via Light Highway

  • 35-minute drive to Rio de Janeiro International Airport - Galeão

Our accommodation(s)

Room

1 Classic Room with one double bed

  • 2 pers. max
  • 23 m² / 247 sq ft
  • Bedding 1 x Double bed(s)

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Hotel location

Mercure Rio de Janeiro Nova Iguaçu

Av Doutor Mario Guimaraes 520
26255230 NOVA IGUACU
Brazil

GPS:-22.75875, -43.45674

Telephone
Fax +55 21 3257-8539

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,038 reviews

TripAdvisor Rating  4.0/5  439 reviews

Certificate of excellence 2023

Good hotel and location

Customer review rating 4.0/5

C B. Families - Confirmed reviews ALL

Good vote, room, facilities and breakfast / restaurant.

Dear C B., Thank you for your positive feedback regarding your stay. We are delighted to hear that you enjoyed our location, facilities, and breakfast. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Mercure Rio de Janeiro Nova Iguacu

Very bad stay

Customer review rating 1.5/5

Marcelo N. Couples - Confirmed reviews ALL

I am writing to provide feedback regarding my recent stay at your hotel, which unfortunately fell far below expectations. My wife and I chose Mercure hoping for a more comfortable and enjoyable experience, but we were quite disappointed with several aspects of our stay. Parking Lot: The parking area was disorganized, overcrowded, and difficult to navigate. It was far from what I would expect from a hotel of this brand, making the arrival experience frustrating from the start. Room Condition: The room we were given was outdated and lacked proper maintenance. It felt much older than we anticipated, with worn-out furnishings and an overall lack of attention to detail. The level of upkeep in the room was very poor, which did not match the standard of other hotels I have stayed at, including Ibis, which in my opinion offers better overall quality. Noise: Throughout the night, we experienced significant noise, making it hard to rest. The insulation seemed inadequate, and the disturbances affected our comfort and sleep quality. On a positive note, the breakfast service was excellent. The variety and quality of food were a bright spot during our stay, but unfortunately, this did not make up for the other issues. Overall, the experience did not meet the standard I expected from a Mercure hotel. I hope that my feedback is taken seriously and that improvements can be made to enhance the guest experience in the future.

Dear Marcelo N., Thank you for sharing your feedback regarding your recent stay at Mercure Rio de Janeiro Nova Iguacu. We regret to hear that your experience did not meet your expectations. We sincerely apologize for the disorganization of our parking area, which can indeed set an unfortunate tone for arrival. Your comments about your room's condition have also been noted, and we understand how important it is for our accommodations to reflect the quality associated with our brand. Additionally, we take your concerns regarding noise seriously, as we strive to provide a comfortable and restful environment for all our guests. We are pleased to learn that you enjoyed our breakfast service, and we appreciate your recognition of this aspect of your stay. Your feedback is invaluable to us, and we will ensure it is communicated to the relevant teams as we continue to work on enhancing our guest experience. Thank you once again for your insights. We hope to have the opportunity to serve you better in the future. Best regards, Mercure Rio de Janeiro Nova Iguacu

Customer review rating 4.0/5

Oswaldo F. Business - Confirmed reviews ALL

You need to repair the equipment in the gym please I love working out but your gym it’s not in good shape On my very first day the AC in my room was dripping a lot water and my bed needs new mattress as well

Dear Oswaldo F., Thank you for your positive feedback. We appreciate your suggestions regarding the gym equipment and the issues with the AC and mattress in your room. Your comments will be taken into consideration as we strive to enhance our facilities for all our guests. Best regards, Mercure Rio de Janeiro Nova Iguacu

on average

Customer review rating 3.5/5

Improvable Business - Confirmed reviews ALL

Too much noise. Early check in astonishing expensive (without real reason). Very good breakfast. Poor surroundings.

Dear Nico B., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Nova Iguacu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bruno Bento Gerente Geral

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

The bedroom wasn’t clean, the blanket was dirty. The reception was nice, the breakfast was good.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bruno Bento Gerente Geral

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Other web-users rate our hotel

  • 259 reviews 7.8/10 Location
  • 566 reviews 5.9/10 Room
  • 529 reviews 7.1/10 Service
  • 42 reviews 3.1/10 WiFi
  • 328 reviews 3.6/10 Comfort
  • 268 reviews 5.2/10 Cleanliness
  • 204 reviews 5/10 Breakfast
  • 147 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.