Pullman Brussels Centre Midi 4 stars

Customer review rating (ALL Rating) 4.3/5 2,545 reviews

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Description

Hotel extras

  • Premium location in the heart of the international station with direct access to the Eurostar

  • Modular floor dedicated of 1,000 m² sqm for meetings and events. Advanced technology.

  • Treat yourself with our delicious half-board offer to choose in the « Package rates »

  • 24/7 security on premises

  • In the city center, direct access to the historic heart as well as its airports

Our accommodation(s)

Hotel location

Pullman Brussels Centre Midi

Place Victor Horta 1
1060 BRUSSELS
Belgium

GPS:50.837159, 4.335871

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

VICTOR RESTAURANT

International Gatronomic Cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,545 reviews

Customer review rating 4.5/5

Ka M. J. Business - Confirmed reviews ALL

Warm welcome and quick check in process. The room was clean and tidy as usual. The only point for improvement is the communication between the welcome desk and the housekeeping team. Despite my late checkout granted by the reception team, the housekeeping staff knocked on the door a few times. I had to explain the situation every single time, while they were supposed to be informed.

Dear Guest, We appreciate your candid feedback. We are delighted you chose us for your business stay in Brussels. Your kind words about our welcoming team and efficient check-in process mean a lot to us. We strive to make every arrival stress-free for our guests. That said, we regret the disruption you experienced during your late checkout. Our reception and housekeeping teams typically coordinate closely, and we will reinforce this protocol to ensure smoother transitions. Finally, we are pleased your room met our cleanliness standards. Maintaining spotless spaces is a priority we take seriously for all our guests. We hope we will be able to welcome you back in the future. Best wishes, Jade-Niota, Guest Experience Expert

Customer review rating 4.5/5

Pierre M. Business - Confirmed reviews ALL

Strategic location and nice staff, rooms are clean and quiet, everything went well..

Dear Pierre, Thank you for taking the time to share your feedback. We are thrilled you enjoyed your business stay at Pullman Brussels Centre Midi. Our team takes pride in delivering attentive service, and we’re delighted you found your accommodations both spotless and peaceful. The convenience of our station location makes exploring Brussels effortless, and we’re glad it enhanced your trip. We look forward to welcoming you back. Best wishes, Jade-Niota, Guest Experience Expert

Customer review rating 0.5/5

Betty M. Business - Confirmed reviews ALL

Staff not friendly very rude to the customers and unprofessional

Dear Betty, Thank you for taking the time to share your review. We are delighted your arrival, check-in, and accommodation met your expectations. The cleanliness of your room, our breakfast selection, and the seamless check-out process reflect the standards we aim to uphold for every guest. Reliable WiFi and strong value for money are also key priorities we’re glad you appreciated. That said, we sincerely apologize that aspects of our service did not align with your expectations. Your comments about professionalism are taken seriously, and we will reinforce training to ensure all interactions reflect our commitment to attentive hospitality. Nonetheless, we’re pleased you enjoyed our sustainability initiatives and dining options. Our team remains dedicated to creating welcoming experiences, and we hope to showcase this fully during a future stay. We hope to be able to welcome you back for an improved stay. Kind regards, Jade-Niota, Guest Experience Expert

Customer review rating 4.5/5

Samira H. Couples - Confirmed reviews ALL

Great room. And great service

Dear Samira H., Thank you for taking the time to share your feedback. It’s wonderful to hear you had such a pleasant stay with us. We’re delighted your room met your expectations and that our team’s service stood out. Our Silver members like you inspire us to keep refining every detail, from our bright rooms to our 24/7 amenities. The whole team hopes that we may see you again in the future. Kind regards, Jade-Niota, Guest Experience Expert

Customer review rating 3.5/5

Italo H. S. E. S. L. Families - Confirmed reviews ALL

I just checked out. I had an excellent stay, upgrade granted, good staff, excellent room and good view. However, I had one of the biggest disappointments of all the times I've used the All Accor network. I ALWAYS used to pay for my breakfast and drinks consumed at the hotel with my All Accor points, but the GIFT employee, assisted by another employee who clearly didn't know how to do this operation, couldn't charge my €61 room bill to my All Accor points, even saying that IT WASN'T POSSIBLE TO DO SO. I've stayed at All Accor hotels in Brazil, the United States, Canada, and Portugal and never had any problems. I request that you better train the check-in and check-out staff for better customer service, including teaching them about the existence and use of All Accor points! Simply disappointed!

Dear Italo h. S. e. S. L., We are delighted your family appreciated the room upgrade and found our team welcoming during your stay. Your kind words about the comfort of your accommodation and the view from your room are greatly valued. We have taken note of your comments regarding the ALL loyalty program. While the program includes different types of rewards and redemption conditions, we understand that these can sometimes lead to misunderstandings. Please be assured that your feedback has been carefully reviewed and shared internally. At Pullman Brussels Centre Midi, we remain committed to listening to our guests and continuously improving the experience we provide. Finally, we hope the convenience of our central location near Brussels’ main transport hub added ease to your travels, as we aim to make every stay seamless for our Gold members. It would be a pleasure to see you again on a future occasion. Kind regards, Jade-Niota, Guest Relations

Other web-users rate our hotel

  • 2,103 reviews 8.8/10 Location
  • 2,510 reviews 7.2/10 Room
  • 1,959 reviews 8/10 Service
  • 40 reviews 7.3/10 WiFi
  • 903 reviews 6.8/10 Cleanliness
  • 778 reviews 7.8/10 Breakfast
  • 7 reviews 1.1/10 Pool

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