ibis Konstanz

The room was nice, aird conditioning worked perfectly (which was helpful at 35 degrees). Breakfast buffet was great as well, liked the complimentary flavored water in the lobby. Good location, close to the station and Sternenplatz.

Great breakfast, a lot of choices. 10 minutes walk from the old city. Sadly the airco was leaking water on our last night so we couldn't sleep well. The rest of or stay was okay!

War gut

My worst experience in a hotel ever. The staff screwed up my check-in, let someone in my room the first day, checked me out without my request on the second and then gave my room to someone else on the second day. They cleaned out my room while I was gone without my knowledge and without any kind of notification. When upon arrival my key didn't work, they gave me a new one and I then arrived to my room with it being occupied by older man and my stuff gone. Later it turned out that it had been packed by strangers and without my permission. Extremely bad, disrespectful, belittling and offensive customer service & handling of the situation. The staff doesn't take accountability or responsibility for their mistakes and they have absolutely no interest of trying to find out what happened and where a mistake was made. They instead try to get off the hook by lying and blaming the customer. If it hadn't been a business trip with a group of people, I would have left before my second night in this establishment. I did not feel safe or comfortable there after the treatment I got. Do not stay in this hotel, unless you want to be treated like trash. Also, If they give you a room un the ground floor, the internet will not works, so do not consider working from this hotel.

I often stay at Ibis hotels but find them unremarkable; this is different. A very recent build, the rooms are quite large with excellent facilities and the level of cleanliness throughout the hotel was impressive. The biggest surprise came in the morning with breakfast. A wide selection of good-quality products was on offer in quite pleasant surroundings, well worth the extra price for breakfast (12€). Check in was fine and the staff helpful in every way.Konstanz is a very German town with surprisingly few international tourists and English is not that widely spoken, even in the hotel. The car park cost 13€ with the lobby lift descending to the hotel reserved parking spots below. A very good choice of hotel in an expensive town.