ibis Styles Singen

Customer review rating (ALL Rating) 4.3/5 471 reviews

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Maggistrasse 9 - 11, 78224 SINGEN, Germany

Description

Hotel extras

  • Central location in Singen and the Lake Constance region

  • Design hotel with modern furnishings at the best price

  • Hotel parking garage including electricity charging stations

  • Connection to local and long-distance traffic, near to the train station

  • Children up to 12 years of age stay free in their parent's room

Our accommodation(s)

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Hotel location

ibis Styles Singen

Maggistrasse 9 - 11
78224 SINGEN
Germany

GPS:47.755962, 8.839848

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

HOTELBAR

Let your day end comfortably and look back with a glass in our lobby bar. We provide you with delicious snacks and regional wines. Toast with us to your unforgettable stay!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  471 reviews

Fantastic Staff

Customer review rating 5.0/5

Matthew M. Couples - Confirmed reviews ALL

Very much appreciated our stay at the Ibis Singen. Staff was very kind and helpful. Breakfast was very good. Room was spotless and the bed was good. Only minor issue was getting the temperature in the room right and never really figured that out.

Dear Matthew M., We very much appreciate your comments regarding your stay at the ibis Styles Singen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thorsten RAUBER Direktor Ibis Styles Singen Ibis Budget Singen Maggistr. 11 • 78224 Singen • Deutschland

Good stay

Customer review rating 5.0/5

I. S. P. Business - Confirmed reviews ALL

Very satisfied, everyrhing was perfect

Dear I., thank you for your good feedback! We hope to see you soon! Sunny greetings from your old hometown Thorsten RAUBER General Manager

Could have been better

Customer review rating 2.5/5

Arun Families - Confirmed reviews ALL

The location is good and with good parking and facilities the hotel sounds fine. But I was disappointed with the below aspects 1) On the day of arrival (16/08/2024) I had called the hotel reception more than 10 times from 10 am till 14 to no avail. The phone was initially not reachable and then it went to automated message, never to be answered although I always selected the option to reach the reception. Finally around 15:00, I could reach someone in the reception and I must be honest, she was not very helpful with the response. 2) I had booked two rooms in my booking and expected to have rooms at least in the same floor. I had checked in late around 21:15 (I had told the lady over phone that I would arrive only late) and when I checked in we were given 1 room on the 1st floor and another room on the 4th floor at the opposite end of the hotel. These were literally the two far placed rooms in the hotel. When I asked the man at the reception about this, he mentioned that since I arrived late, adjoining rooms on the floor were already given to other guests and this was the only option available. He also continued that there was a room next to ours on the first floor which was empty, but it had not been cleaned after the guests checked out and hence was not available. In the end we had no other choice but to have these 2 distant rooms and have the family stay spread across. I see this as a management / planning failure. When there is a two room booking why can’t you leave at least rooms on the same floor free for that booking rather than allocating them to individual booking and putting us, a family in two extreme locations? I had also done the online check in via app and still the hotel did nothing to allocate us rooms nearby. Had the rooms even been in the same floor we would have been happy, but this was really inconvenient.. 3) There are basically no amenities in the room. I am talking about things like a closed wardrobe or closet or even a telephone line to either contact the reception or call room-to-room, a fridge or even a bottle of water which is a standard in any hotel. I am not sure why such things are missing in Ibis Styles 4) The AC was not working when we checked in and being in the summer heat, lack of AC was something that we could not think of. The panel on the wall was all black and we had no option to view which settings to use. I had to walk down go to the reception to ask about this as there was no other option to contact the reception from the room. The person tried to set things working, but it never got cold and being the weekend I was told, there was no one to come and check things and hence in the summer we had no AC for 2 days in the hotel during the holidays ! Wonderful isn't it :) 5) Room gets cleaned only if we hang the card asking the maintenance team to clean this. This was absolutely new for me and over many many travels and stays that I have had in many hotels, I have never seen such a procedure. Even in small home stays, this is not a norm and I wonder why Ibis Styles choose such an operation. The lack of cleaning clearly shows in the up keep of the rooms. I have stayed in other Ibis Styles and have had great experiences, but this was an exception . The name says its a new opening, but nothing in the room was new and in fact there was spider web and insects in the room which showed a lack of maintenance. This stay has disappointed me and I will be more careful when making more booking with Ibis Styles.

Dear Arun, Thank you for taking the time to tell us about your experience at the Ibis Styles Singen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thorsten RAUBER General Manager

Terrible stay

Customer review rating 0.5/5

Cloud Families - Confirmed reviews ALL

After check in, we were placed on the fourth floor. There was no wifi and no air-conditioning. It was almost 30 degrees that day. Almost suffocated in that room. Went to reception to ask for a new room. They brought me one floor lower to another room. Also no air-conditioning and discussed that the room really will cool down.The receptionists were acting that they never have heard about this problem. I ask other guests of the hotel and they also complained about that there was no air conditioning. I went directly to the reception and demanded to cancel the rest of the booking. Had to wait for one before they were willing to cancel the rest of the booking and refund the money Never book this hotel, unless you want to sleep in a sauna

Dear Cloud, Thank you for taking the time to tell us about your experience at the Ibis Styles Singen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. As a small compensation, we have already credited 2000 All points to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind reagrds from Singen Thorsten RAUBER General Manager

Good stay.

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The hotel was well located within 10-15 min walk to the train station and to the central. Having Lidl close to the hotel was a big plus. Mr. Thomas was especially helpful to provide tips of getting around and where to go. As a first time visitor to Singen, this was particularly helpful. The rooms were good sized. It would be helpful if there was a smaller towel supplied.

Dear Guest, We very much appreciate your comments regarding your stay at the Ibis Styles Singen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sunny greetings from Singen Thorsten RAUBER General Manager

Other web-users rate our hotel

  • 265 reviews 8.2/10 Location
  • 496 reviews 6.8/10 Room
  • 359 reviews 7.6/10 Service
  • 18 reviews 7.6/10 WiFi
  • 405 reviews 8.1/10 Breakfast
  • 201 reviews 7/10 Cleanliness
  • 178 reviews 9.5/10 Vibe
  • 128 reviews 5.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.