Pullman Paris Tour Eiffel 4 stars

Customer review rating (ALL Rating) 4.2/5 3,290 reviews

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Description

Hotel extras

  • A stone's throw from the Eiffel Tower and cruises on the Seine

  • Rooms and suites with views of the Eiffel Tower

  • Family rooms and Family Brunch every Sunday

  • Inventive menu based on fresh produce at the Frame restaurant

  • Pop-up bar at 10ème Ciel with views of the Eiffel Tower

Our accommodation(s)

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Hotel location

Pullman Paris Tour Eiffel

18 avenue de Suffren, Entrée au 22 rue Jean Rey
75015 PARIS
France

GPS:48.855976, 2.293221

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FRAME RESTAURANT AND BAR

Chic and relaxed gourmet restaurant near the Eiffel Tower with a DJ on Fri and Sat nights. Inventive menu using fresh, local products. Enjoy the Sunday family brunch with hearty, and healthy buffet.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  3,290 reviews

TripAdvisor Rating  4.0/5  4,163 reviews

Mixed Experience, but an Unbeatable View

TripAdvisor rating 3.0/5

The_RSK_Collection TripAdvisor review

We stayed at the Pullman Paris Tour Eiffel, and the location is undeniably the star of this hotel. Being steps from the Eiffel Tower is a surreal experience and something truly unique to this property. It’s also conveniently walkable to several public transit options, making it easy to explore the city. The reception area consistently had long lines, no matter the time of day, which made even simple questions feel like a chore. The actual check in interaction was fine and not very memorable. The lobby has an interesting mix of business hotel energy with attempts at modern flair for tourists. It’s not a space designed for lingering, and the constant view of the reception line doesn’t help the ambiance. We had some issues with our first room which got handled, albeit with a few hiccups along the way. Once we finally settled into our new room, we could really take in the view. We ended up on a low floor with a balcony facing the Eiffel Tower and sitting outside watching it sparkle at night was unforgettable. The room itself was perfectly adequate, but the balcony view was the real highlight.

Deposit mishandling and misleading “refund” documentation

TripAdvisor rating 1.0/5

Missshozi TripAdvisor review

I am extremely disappointed with how Pullman Paris Tour Eiffel handled my damage deposit. The hotel required a €300 damage deposit (approximately ZAR 5,655), clearly stating that it would be fully refunded within 7 days of check-out if no damage was found. No damage occurred. Instead of refunding the correct amount, the hotel later sent me a “reversal receipt” claiming the deposit had been released, but the amount reflected on this document is ZAR 9771,95, which is nowhere near the original deposit paid. The figures do not match, and the full deposit was never returned. Sending a receipt that suggests a refund was processed, when the refunded amount does not correspond to the actual deposit taken, is misleading and unacceptable. This creates the false impression that the matter has been resolved, while the guest is still out of pocket. For a hotel operating under an international brand, this level of financial mismanagement and lack of transparency is shocking. Guests should carefully check their bank statements and not rely on emailed “receipts” alone. I would strongly caution future guests before trusting this hotel with deposits or any post-stay financial transactions.

Customer review rating 4.0/5

Barry L. Business - Confirmed reviews ALL

Personnel were responsive, bar and restaurant excellent.

Dear Mr. L., Thank you for your kind remarks regarding our location and the quality of our personnel. We appreciate your feedback about the room's condition, as we continually strive to enhance our guests' experiences. Warmest regards, Clara - Guest Experience

Customer review rating 5.0/5

El B. A. I. Friends - Confirmed reviews ALL

The hotel is perfectly located near the Eiffel Tower, and the Eiffel Tower view from the room was absolutely stunning, especially at night. The room was clean, comfortable, and very well maintained. A special thank you to Jeff at the reception, who made our stay truly amazing with his kindness and helpfulness. We would definitely stay here again and highly recommend this hotel.

Customer review rating 5.0/5

Mark A. H. Couples - Confirmed reviews ALL

good, we plan to come back

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Other web-users rate our hotel

  • 3,214 reviews 9.6/10 Location
  • 4,244 reviews 7.4/10 Room
  • 6,210 reviews 8.8/10 Service
  • 29 reviews 6.8/10 WiFi
  • 1,568 reviews 9.3/10 Breakfast
  • 1,377 reviews 8.7/10 Food
  • 1,114 reviews 5.8/10 Cleanliness
  • 746 reviews 4.5/10 Value

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