Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.3/5 1,868 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Indoor heated pool, sauna and fitness centre

  • 7 meeting rooms with top-quality facilities to cater for up to 64 guests.

  • Easy access to central London by rail/tube & 15 minutes from Brentford Gtech Community Stadium

  • 4 EV charging stations

Our accommodation(s)

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Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,868 reviews

TripAdvisor Rating  4.5/5  1,438 reviews

Certificate of excellence 2023

Stay at Novotel London Brentford

TripAdvisor rating 5.0/5

PASSPORT0929 Business - TripAdvisor review

Stayed here on 28 April (one night) and came back on 30 April (one night). Roberto checked me in and respected my elite membership. Got me a room at 0730 and he tried to get me complimentary breakfast and later told me the restaurant manager didn’t agreed. Diamond member gets free breakfast on weekend and since my check in was a Sunday, the following day being Monday subject to a fee. My friends who are also elite member decided to have our breakfast at RADA CAFETERIA which is across from the hotel. It cost half what we would have paid in the hotel. Though said, we may consider to eat in the hotel on Monday if the restaurant manager who wasn’t so strict to the rules as a contributing revenue to hotel F&B - like what we did at Novotel Birmingham. The second stay we experienced the whole establishment door key issue. Georgia checked me and help me with my bags to my room. Really appreciate her because my bag was very heavy. The next day we checked out without any drama. Very modern and decent rooms. Worth the stay and shall be back soon.

Fabulous

Customer review rating 5.0/5

Anna Business - Confirmed reviews ALL

A great nights sleep thank you

Dear Anna C., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Brilliant Hotel

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The room and bathroom was spacious, clean and overall just looked very good. It exceeded my expectations and I will definitely be staying with Novotel again!

Dear Winnie A., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

An amazing stay

Customer review rating 5.0/5

Ancy A. P. Business - Confirmed reviews ALL

The rooms were fabulous, the beds and pillows were amazing and slept really well. The bathroom and the room on the whole was well kept. The dinner and breakfast was marvellous, plenty of choices.

Dear Ancy P., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Was ok

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Room - Wasn’t the extra size Queen bed advertised Reception Night Staff - Guy was rude!

Dear Anthony P., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have highlighted and prevent future occurrence. Can you please share with us some details of the interaction you had with our Nights staff whom you allege was rude to you ? We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

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Other web-users rate our hotel

  • 588 reviews 7.5/10 Location
  • 1,230 reviews 7.3/10 Room
  • 1,243 reviews 7.7/10 Service
  • 23 reviews 4.6/10 WiFi
  • 578 reviews 8.1/10 Cleanliness
  • 493 reviews 7.7/10 Breakfast
  • 344 reviews 8.3/10 Pool
  • 261 reviews 5.5/10 Value

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