Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.4/5 1,266 reviews

Novotel London Brentford - Image 1
Novotel London Brentford - Image 2
Novotel London Brentford - Image 3
Novotel London Brentford - Image 4

Description

Hotel extras

  • Spacious modern hotel with parking in the heart of West London

  • Relax in the gym, heated indoor pool and stylish sanarium

  • Enjoy excellent international cuisine and British classics

  • Discover world-famous attractions like Kew Gardens

  • Flexible West London meeting rooms for events and functions

Our accommodation(s)

Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Serving a menu of international dishes and homegrown classics, our hotel restaurant in Brentford caters to every taste. From sharing Indian to Asian noodles, Thai curries to gourmet burgers, moreish cheesecake to exotic fruit salad, we've got you covered.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,266 reviews

Customer review rating 5.0/5

Paula A. Families - Confirmed reviews ALL

Staff extremely helpful and polite Front desk staff helpful. Georgina is brilliant. Looking forward to returning and seeing all staff

Dear Paula A., Thank you for your kind words regarding the comfort of your bed and the cleanliness of your room. We are delighted to hear that our staff, particularly Georgina, made a positive impact on your stay. We look forward to welcoming you back soon. Best regards, Ali Kassam Novotel London Brentford

Customer review rating 2.5/5

Lester R. Families - Confirmed reviews ALL

Front desk dude at 10:30 pm on 17 April handed us over to his (junior?) colleague to check us in. Both need some 101 on ‘customer service with a smile’.

Dear Lester R., Thank you for sharing your concerns regarding your recent stay. We regret that the furnishings and overall atmosphere did not meet your expectations. Additionally, we appreciate your feedback about the check-in experience and will ensure it is communicated to our team for further consideration. Best regards, Ali Kassam Novotel London Brentford

Customer review rating 5.0/5

Kirstin B. Business - Confirmed reviews ALL

Always stay here for work commute. The team are exceptional Rooms are a great size and bonus is there is a pool

Dear Kirstin B., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team, room size, and pool facilities contributed to your positive experience. We look forward to welcoming you back during your future visits. Best regards, Shivang Narula Novotel London Brentford

Customer review rating 1.0/5

Carol L. Couples - Confirmed reviews ALL

Very disappointed with service, room was clean and tidy. However the rest was very poor standard, car park is very dark and entrance to where Novotel parking is extremly narrow and dangerous. Staff gave no instructions had to ask where pool was, was not told where the breakfast bar was, in fact just handed us the room key and said 4th floor. We ordered room service which took almost 2hours to arrive and was then wrong and overcharged.

Dear Carol L., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet your expectations. It is disappointing to learn that you found our staff unhelpful and that you faced challenges with the clarity of our services, including directions to amenities. I appreciate your comments about the parking area as well as the delays and errors with your room service order. Please know that your concerns will be taken into consideration as we continually seek to enhance our guest experience. Thank you once again for your valuable insights. Best regards, Ali Kassam Novotel London Brentford

Customer review rating 5.0/5

Chloe M. Couples - Confirmed reviews ALL

Lovely hotel. I arrived around 1:30 and only had to wait another 15 minutes until I could check in . I received a complimentary room upgrade because it was my partners Birthday which I really appreciated. Rooms were spotless and comfortable. Staff were lovely and the breakfast was amazing. Would definitely stay again

Dear Chloe M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your visit and appreciated the complimentary room upgrade for your partner's birthday. It is wonderful to know that you found the rooms to be clean and comfortable, and that our staff and breakfast met your expectations. We look forward to welcoming you back in the future. Best regards, M Abbas Novotel London Brentford

Other web-users rate our hotel

  • 613 reviews 7.9/10 Location
  • 1,227 reviews 7.5/10 Room
  • 1,268 reviews 8.1/10 Service
  • 21 reviews 5.8/10 WiFi
  • 612 reviews 8.5/10 Cleanliness
  • 449 reviews 8.5/10 Breakfast
  • 360 reviews 7.5/10 Pool
  • 12 reviews 3.7/10 Beach

Powered by Trustyou

Our other establishments nearby

All our hotels in Brentford