ibis budget Lugano Paradiso 1 star

Name: ibis budget Lugano Paradiso
Address: PARADISO, 6900, SWITZERLAND
Telephone: (+41)919861929
Rating: 4.2

Customer review rating 4.2/5 2,902 reviews

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+ 15 Services

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ibis budget Lugano Paradiso

Smart choice economy hotel, open to everyday adventurers

Opening in July 2012, this 1-star hotel is situated at Lugano-Paradiso, not far from the town's historic center, sophisticated shops and conference center. Open year round, the ibis budget is an ideal base for business trips, relaxing vacations and restfu l weekends. The hotel boasts modern, soundproofed rooms offering maximum comfort and a breakfast room.

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
Parking
- Private indoor parking (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
LUGANO AGNOPaying
Reception open 24 hours a day
Dry cleaning / IroningPaying

BreakfastPaying
1 restaurant(s)
Snack & beverage machinePaying

Well-beingPaying
- Massage (Paying)(Nearby)
- Solarium (Paying)(Nearby)
Bicycles rentalPaying

Copy/print service availablePaying

Hotel location

ibis budget Lugano Paradiso

Via Geretta 10
6900
paradiso
switzerland

Tel: +41919861929

Fax: (+41)919861939

Contact email :

Check-in from 14h00

Check out up to 12h00

MIGROS-GERETTA : 1, 2 MIGROS-GERETTA

By plane
LUGANO AGNO At 6km / 3.73 miles - Shuttle paying
By train
LUGANO CENTRALE At 2km / 1.24 miles

GPS :45.991206, 8.945837

Our accommodation(s)

Rooms with double bed (59 x 79 in / 150 x 200 cm) and bunk bed (31 x 75 in / 80 x 190 cm)

Max. number of persons: 3
Area: From 12 m² / 129 sq ft

Room with twin beds (31.4 x 78.7 in [80 x 200 cm])

Accessible room

Max. number of persons: 2
Area: From 12 m² / 129 sq ft

Rooms

Our restaurants and bars

SALA PER COLAZIONE

Type of cuisine: Other cooking style

Breakfast room

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Well located

D K. Families - 10/10/2020 Confirmed reviews ALL

It was ok. I tried to call the hotel many times afterwards as I am thinking that I forgot my make up bag in the room but no one picked up. I now sent an email and waiting for the answer.

Good budget experience

Mark Couples - 06/10/2020 Confirmed reviews ALL

The reception staff is professional and very informed. Room is modern and very basic. Location is great. Nice to be outside the middle of Lugano, just a 10 minute walk in.

Well located & clean room

Adrian Friends - 13/09/2020 Confirmed reviews ALL

The hotel is located in a good area, close to Paradiso train station. The staff is very friendly. For the price you paid, it includes the public transport ticket and some discount for a certain attractions. The only thing that is quite disappointing is the bathroom. The WC and shower are separated, and they are poorly ventilated. The shower room is not designed well and it was made from a plasticky material as in a non-permanent toilet. The door to the shower room also not tightly sealed so that water spilled to the bedroom. Apart from that, we enjoy our stay.

September 2020

Claire Couples - 06/09/2020 Confirmed reviews ALL

Basic hotel, good location, lovely walk into centre.. amazing views.

Well located

Roberto Families - 29/07/2020 Confirmed reviews ALL

Not great I am afraid. Initially the staff seemed competent but bombarding a guest with a non stop and one way conversation on arrival, doesn't really score much points. We were travelling with a little dog. Which was booked in. When the receptionist quite surprised asked if we had a dog .When I asked if it was a problem the answer was. No, no we accept all sorts of animals even elephants. That sounded quite sarcastic and not a great joke. The room is very small but never mind it was only for 1 night. The bef is uncomfortable with useless pillows. When I asked if the aircon was working I was told that unfortunately was very weak but working and if I would leave the window open around midnight would get cooler. Sorry that is not an answer to be given to clients. Are you serious?? It felt like a bad joke. Breakfast at 7 am felt like walking in to a ghost room. At around 7:10am a waitress rushed her way in. She reappeared after 5 minutes bringing some raw eggs out and went again and we never saw her again. I know I didnt book the Sheraton but I think we are missing the basics here. I am sorry to write a bad comment because the hotel is well located and has a lot to give.

Dear Roberto, Thank you for choosing ibis budget Lugano Paradiso and for sharing you impressions with us. I am really sorry you didn't appreciate the welcome from our staff and our rooms. For your next stay in Lugano, let us recommend you either ibis red or Novotel. These 2 hotels, located in the same building and belonging the same Hotel Group "ACCOR", offer a higher comfort and would definitely satisfy your needs and expectations. Best regards Ambra - Front Office Team

Well located near the lake.

Anonymous Couples - 23/02/2020 Confirmed reviews ALL

We arrived at hotel and booked a room at the front desk. We mentioned the best rate offered online with hotels.com, however the desk person said she was unable to match it. The rooms are very basic but clean, similar to many Swiss hostels. We had a twin room with two beds. We did not realize until the morning that one mattress was upside down, which meant one of us had a very uncomfortable sleep. We mentioned this to the Desk first thing in the morning, to ensure housekeeping turns the mattress over for the next guests, but we were not offered any compensation. The breakfast at the hotel is OK. Staff are very pleasant.

Dear Mrs. L., We very much appreciate your comments regarding your stay at the ibis budget Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are very sorry that one of you didn't have a good sleep and we apologize if you expected a different reaction from our staff when you informed them about the situation. Next time you visit us we will do our best to offer you an improved service. Thank you again for sharing your experience, and we hope to be able to welcome you again soon. Best Regards, Daniela - Front Office Team

Local G. Families - 27/01/2020 Confirmed reviews ALL

Ibis (budget) shall state it clearly that it isn’t suitable for families of 4 members. A family of 4 must take two rooms in Ibis/budget. Therefore it is totally unattractive for a family’s budget, if the family has 2 kids.

Dear Stefan, thank you very much for choosing us and to share your experience. We are very sorry our product didn't meet your expectations. Unfortunately we haven't family rooms and our maxixmum occupancy is 3. So a family with 2 kids should reserve 2 rooms. This is our policy, als to ensure the safety of our guests. As you sad in our web site is not possible to book a room for 4. For your next stay you could reserve a room in Novotel, it is located in the same building and they have family rooms and very good offers for family. We apologize again for the incovenient. Best Regards Mattia-Front office Team

War ok

Anonymous Couples - 03/01/2020 Confirmed reviews ALL

War ok

Sehr geehrte Frau Widmer, Wir danken Ihnen für die Zeit, die Sie für die Bewertung unseres Hotels aufgewendet haben. Es tut uns ausserordentlich leid, dass unser Hotel Ihren Erwartungen nicht entsprochen hat. Wir möchten darauf hinweisen, dass in der gleichen Struktur auch ein rotes IBIS und ein Novotel zur Verfügung stehen. Diese beiden Hotels gehören zu der höheren Kategorie der ACCOR Gruppe und wir sind überzeugt, dass sie Ihren Erwartungen besser entsprechen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Ambra - Front Office Team

Very friendly staff

Anonymous Families - 14/10/2019 Confirmed reviews ALL

Very Pleasant, except for too many customers for breakfast. Staff very friendly

Dear Nikola, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra- Front Office Team

Weekend in Lugano

Carla Families - 08/10/2019 Confirmed reviews ALL

It was a generally good stay. It was comfortable, but I had hoped that more basic amenities such as a hairdryer and perhaps a toothbrush/toothpaste were provided. The breakfast was good.

Dear Mrs. C., I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and our breakfast. You are always welcome to our hotel. Best Regards, Ambra - Front Office Team

One night two days at Lugano

Giuseppe I. Families - 16/09/2019 Confirmed reviews ALL

This Hotel is exactly what we were expecting: Excellent location and a clean room. Staff was very attentive to our request. The fact that every guest gets a bus pass is a wonderful surprise that we get everytime that we book hotels anywhere in Switzerland. Will stay at this location again.

Dear Mr. I., In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis budget Lugano Paradiso Warm Regards from Switzerland, Ambra- Front Office Team

Nice hotel

Ernest C. Couples - 13/08/2019 Confirmed reviews ALL

Good and comfortable

Dear Mr. C., I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra - Front Office Team

Kind and helpful staff and clean affordable rooms.

Max Couples - 13/08/2019 Confirmed reviews ALL

The front desk staff was very personable and helpful. The rooms were clean and the price was right for a great location

Dear Mr. B., In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso Warm Regards from Switzerland, Ambra- Front Office Team

Overnight stay

dcotterill63 Couples - 13/08/2019 TripAdvisor review

Room was clean spacious and adequate for our needs , the service was good and the room came with a ticket for free bus travel / reduced costs on other things in Lugano which if you get a get a chance seems a lovely place to visit but like the rest of Switzerland is a little expensive

Dear dcotterill63, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We hope to have the opportunity to welcome you again for your next stay in Switzerland! Best regards

Great

Caroline Couples - 07/08/2019 Confirmed reviews ALL

The customer service was amazing from all of the staff members. The room was very clean and the location was great.

Dear Caroline, In the name of all our team, thank you so much for your positive review! We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can! You are always welcome at the ibis hotel Lugano Paradiso Warm Regards from Switzerland, Ambra- Front Office Team

Budget friendly small rooms with no AC

Rich Families - 06/08/2019 Confirmed reviews ALL

Rooms are very small with no AC. You can not control the climate. No in-room phone or freeze.

Dear Mr. P., Thank you for taking the time to tell us about your experience at ibis budget Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For your next stay in Lugano, let us recommend you either ibis red or Novotel. These 2 hotels, located in the same building and belonging the same Hotel Group "ACCOR", offer a higher comfort and would definitely satisfy your needs and expectations. Looking forward to welcome you soon again. Ambra- Front Office Team

Good hotel but room was not quite what we expected!

Rodney Couples - 30/07/2019 Confirmed reviews ALL

We did not realize that the Budget hotel was so sparsely furnished. The room was lovely but there were no facilities such as chairs! The window could have had a lace-curtain to prevent the people opposite looking straight in! We kept knocking our heads on the third bed situated above our bed! We would have appreciated advice that we could up-grade to a more suitable room for an older couple.

Dear Mr. B., I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. We can't actually upgrade your room, we can just cancel the reservation is ibis budget (if allowed from the rate you chose) and book you the ibis red. If you have any doubt please contact us!! We remain at your disposal. Best regards Ambra -Front Office Team

John Couples - 27/07/2019 Confirmed reviews ALL

Prima

Sehr geehrter John, Wir danken Ihnen für die Zeit, die Sie für die Bewertung unseres Hotels aufgewendet haben. Ihre Meinung ist uns sehr wichtig: nur so können wir erfahren, was unsere Gäste von uns erwarten. Ihre positive Bewertung freut uns sehr und wir hören gerne, dass Ihnen Ihr Aufenthalt in unserem Hotel gefallen hat. Wir werden Ihre positiven Eindrücke gerne an unser ganzes Team weiterleiten und hoffen, Sie recht bald wieder bei uns in Lugano-Paradiso begrüssen zu dürfen! Ambra- Front Office Team

Anette Couples - 24/07/2019 Confirmed reviews ALL

A bit warm in the room. Nice breakfast

Dear Anette, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel. You are always welcome to our hotel. Best Regards, Ambra - Front Office Team

Very hospitable

Kate Families - 18/07/2019 Confirmed reviews ALL

Staff were very helpful and friendly. Basic accommodation having everything you need with a great location a short walk from town.

Dear Kate, Many thanks for your positive comments regarding our staff and the location. We are glad to hear that you enjoyed you stay with us. You're always welcome at the ibis budget Lugano Paradiso, we look forward to welcoming you soon again! Ambra- Front Office Team

Our most recent 20 reviews

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