ibis budget Lugano Paradiso 1 star

Customer review rating 4.2/5 3,220 reviews

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ibis budget Lugano Paradiso
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+ 12 Services

Hotel extras

  • Free high-speed Internet (WiFi)

  • Ticino Ticket included!

  • Just a few steps from Lake Lugano!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Lugano Paradiso

Via Geretta 10
6900 paradiso
switzerland

Tel: +41919861929

Fax: (+41)919861939

Check-in from 14h00

Check out up to 12h00

  • MIGROS-GERETTA :  1, 2 MIGROS-GERETTA

  • By train

    LUGANO CENTRALE At 2km / 1.24 miles

GPS :45.991206, 8.945837

Hotel services

One breakfast Non contractual photo

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 82 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 82 non-smoking rooms
    • 7 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Heaven Additional charge
    • Near the property
    • Private

Our accommodation(s)

Our guest reviews for
ibis budget Lugano Paradiso

100% genuine reviews from our guests

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ALL Rating 4.2/5

3,220 reviews

TripAdvisor Rating 3.5/5

585 reviews

Satisfied my needs entirely

Customer review rating 5.0/5

Paolo F. Business - 11/10/2021 Confirmed reviews ALL

The room satisfied my needs, the workers were super nice. They also took care of my suitcase after the checkout, while I was at a workshop.

Unprofessional staff with untruthful versions of the stories

Customer review rating 0.5/5

M. L. Families - 26/09/2021 Confirmed reviews ALL

We got provided a room different than the one we paid for and, upon requesting change or refund, the staff came with multiple versions and reasons to not provide them. We offered multiple times evidences to prove that what is documented by the staff is untruthful - but reaching senior management so far is close to impossible. In parallel to that, there was no request to review our Covid certificates on arrival.

well located nice stay

Customer review rating 4.0/5

Rahul S. Business - 24/09/2021 Confirmed reviews ALL

The experience of stay with yu was very nice. The stay was very comfortable. one thing which I missed was electric kettle.

Dear Rahul, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sayuri - front office team

basic hotel - with a bad shower

Customer review rating 1.5/5

Sam Business - 17/09/2021 Confirmed reviews ALL

Nice placed in the centre of Paradiso Lugano Facilities are basic, price is standard. Big negativ point is the shower. The water temperature undulates from cold to boiling hot and back. We already had this problem at the same hotel 2 years ago. It appears its still not fixed. So if you like to shower please be careful!

Dear Mr. Sam, Thank you for taking the time to tell us about your experience at ibis budget Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. For your next stay in Lugano, let us recommend you either ibis red or Novotel. These 2 hotels, located in the same building and belonging the same Hotel Group "ACCOR", offer a higher comfort and would definitely satisfy your needs and expectations. Looking forward to welcome you soon again. Ambra- Front Office Team

Good rest

Customer review rating 4.0/5

Yonatan I. Couples - 09/09/2021 Confirmed reviews ALL

I liked the bed mattress I could sleep deeply and I felt rested. The shower door has a hole to open the door from the outside but some air comes in while you are in the shower and water comes out from it aswell so it’s a little bit weird. The breakfast was ok for the budget but it felt a bit excluding. Besides this the whole experience was ok. Good service from the front desk ladies.

Dear YONATAN i. TICAS, We very much appreciate your comments regarding your stay at the ibis budget Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 3.0/5

John Couples - 04/09/2021 Confirmed reviews ALL

Check in was perfect, very nice lady attending us professionally. Room was clean, noisy from the pool below, especially the music. Value for money, room rate should be lower.

Dear JOHN K., Thank you for taking the time to tell us about your experience at the ibis budget Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, good breakfast

Customer review rating 4.0/5

Daniel Families - 23/08/2021 Confirmed reviews ALL

Staying one night with my mom.

Hotel room is too hot during the summer, staff is not helpful at all

Customer review rating 1.0/5

Lucas Couples - 18/08/2021 Confirmed reviews ALL

The AC does not work at all on the bedrooms, the employees were not helpful and said that I needed to change room the next day. The next day another employee told me that they would upgrade me at 10 am. We left the hotel around 9 am and returned the keys to him and he did not say that we needed to stay and wait for the change, he did not speak or wanted to speak English with us. When we came back at night another employee told me that I was supposed to arrive there at 10am not 10pm and they did not change me because with corona rules they are not allowed to pick my stuff from the bedroom but she said that I could leave it in the reception for the next day so they would take it themselves and I was not going to get the upgrade and the information was incorrect from the other employee. The third day of our stay I was able to change to a different room twice, which unfortunately also did not have an working AC. In the end I just reserved another hotel for the last night as it was impossible to sleep without AC on a 35° weather, they did not accept to refund my money.

Dear Lucas, Thank you for choosing ibis budget Lugano Paradiso and for sharing your impressions with us. We offered you to move to ibis paying the difference, since you din't want to pay we can't upgrade the room. The a/c is centralized in ibis budget and should have a temperature that is okay for all the guests as already explained. We remain at your disposal. Best regards Ambra-Front office Team

Well located

Customer review rating 4.5/5

Cristina Families - 17/08/2021 Confirmed reviews ALL

The staffs we encountered were very nice. The location was also great, calm and near the lake. There’s also a public parking area near the hotel which is really cheap starting at 8pm. Breakfast was perfect! Two little things , they don’t have hair dryer in the room and they don’t have air condition in the room. But our overall stay was good.

Dear Cristiana, I would like to thank you for choosing ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra- Front Office Team

Good stay !

Customer review rating 5.0/5

Lucia Friends - 17/08/2021 Confirmed reviews ALL

Very good

well located

Customer review rating 4.0/5

Anonymous Friends - 11/08/2021 Confirmed reviews ALL

it was nice, everything was near around us

Great Location, clean rooms

Customer review rating 4.0/5

S. Friends - 09/08/2021 Confirmed reviews ALL

Everything went very well, we checked in easily and were able to just drop off our card to check out. We could leave our luggage there without any problems after checking out. Teh rooms were clean and humble. The only two critiques I have are that there wasnt a blanket on the top bunk, only a sheet. Im sure if I asked however they would’ve accommodated us with one. The bathroom in our room was also just a stall, not a real door. We didnt care considering the price compared to all the other hotels. Once again, the location is wonderful. Just a 10 minute walk from the city center :)

Dear S., We very much appreciate your comments regarding your stay at the ibis budget Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sayuri - front office team

Good for just 1 night

Customer review rating 3.5/5

Clem Families - 04/08/2021 Confirmed reviews ALL

We just stayed a night and it is sufficient. First time we booked an ibis budget (For more than 100€ per night I won’t call that budget), probably our last time. Comfort is quiet limited, but it is supposed to be a budget hotel so we accept it. Pillows were a bit small and the shower gel bottle was empty. Staffs are very nice and helpful.

Dear Clem, I would like to thank you for choosing ibis budget Lugano Paradiso and thank you very much for your positive comments regarding our staff. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra- Font Office Team

Well located, good breakfast but basics missing

Customer review rating 3.0/5

Anna Families - 31/07/2021 Confirmed reviews ALL

Nice, friendly staff and good breakfast. Paper thin walls so had to buy extra earplugs as otherwise the 3 of us stayed up all night. Pillows super thin, and had to ask the staff twice to exchange wet, smelly pillows - this is really not acceptable and pose a health risk. They were not even surprised so we were not the first to complain. Cleaning products are pure bleach, could not get the smell out even with open window. Not a very nice experience overall.

Dear Anna, Thank you for choosing ibis budget Lugano Paradiso and for sharing your impression with us. We are really glad you appreciated our staff and our breakfast. Thank you for sharing your comments and concerns we hope to better serve you in the future. Best regards Ambra- Front Office Team

Overnight stay

TripAdvisor rating 4.0/5

dcotterill63 Couples - 13/08/2019 TripAdvisor review

Room was clean spacious and adequate for our needs , the service was good and the room came with a ticket for free bus travel / reduced costs on other things in Lugano which if you get a get a chance seems a lovely place to visit but like the rest of Switzerland is a little expensive

Dear dcotterill63, I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We hope to have the opportunity to welcome you again for your next stay in Switzerland! Best regards

excellent

TripAdvisor rating 5.0/5

BackPacker551713 Family - 15/05/2019 TripAdvisor review

nice place, close to lake, public transport and funicular. plenty of restra/bakery around. Overall nice experience. the checkin was fast. the receptionist showed on map where to visit, where to dine in etc.

Dear BackPacker551713 I would like to thank you for choosing the ibis budget Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. We hope to have the opportunity to welcome you again in the future. With best regards

Hotel Ibis Budget Lugano - Switzerland

TripAdvisor rating 4.0/5

Swiss_Andy Family - 14/03/2019 TripAdvisor review

very nice place to stay. Good location to the center & close by the sea. The hotel is clean, the staff were very friendly & caring too. Lots of choice for breakfast but not enough of fresh fruits. Parking very convenient

LUGANO

TripAdvisor rating 4.0/5

lauramorocutti Family - 22/08/2018 TripAdvisor review

Great place ! Was super happy as usual with our stay and locationAll staff members were very friendly and helpful. Great location near the lake and the train station Lugano Paradiso. I would definitly recommand this place.

Mosquito in the room

TripAdvisor rating 2.0/5

DinerC3 Family - 31/07/2018 TripAdvisor review

There was mosquito in the room, which bite us and infected our body. only one lift ! It took long time to go up and down from 7th floor. However staffs were friendly and helpful. Personally I feel price is higher compare with a budget hotel.

Best services by staff specially Elonera from Italy ( if I am spelling it correctly)

TripAdvisor rating 4.0/5

TanmayT36 Business - 16/09/2017 TripAdvisor review

Rooms were not small with less amenities but reception made every effort to help us in our needs. Great location in Lugano with speciall ticket Ticino made our stay a decent and fruitful. Thanks for having us there

Gentile Tanmay T., thank you for this nice review you give to our hotel. We are glad that you enjoyed your stay and we hope to have the pleasure in welcome you back soon again to Paradiso Lugano and to our Hotel. Kind regards Christian S.

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