ibis budget Lugano Paradiso 1 star

Check in was perfect, very nice lady attending us professionally. Room was clean, noisy from the pool below, especially the music. Value for money, room rate should be lower.

Staying one night with my mom.

The AC does not work at all on the bedrooms, the employees were not helpful and said that I needed to change room the next day. The next day another employee told me that they would upgrade me at 10 am. We left the hotel around 9 am and returned the keys to him and he did not say that we needed to stay and wait for the change, he did not speak or wanted to speak English with us. When we came back at night another employee told me that I was supposed to arrive there at 10am not 10pm and they did not change me because with corona rules they are not allowed to pick my stuff from the bedroom but she said that I could leave it in the reception for the next day so they would take it themselves and I was not going to get the upgrade and the information was incorrect from the other employee. The third day of our stay I was able to change to a different room twice, which unfortunately also did not have an working AC. In the end I just reserved another hotel for the last night as it was impossible to sleep without AC on a 35° weather, they did not accept to refund my money.

The staffs we encountered were very nice. The location was also great, calm and near the lake. There’s also a public parking area near the hotel which is really cheap starting at 8pm. Breakfast was perfect! Two little things , they don’t have hair dryer in the room and they don’t have air condition in the room. But our overall stay was good.

Very good

it was nice, everything was near around us

Everything went very well, we checked in easily and were able to just drop off our card to check out. We could leave our luggage there without any problems after checking out. Teh rooms were clean and humble. The only two critiques I have are that there wasnt a blanket on the top bunk, only a sheet. Im sure if I asked however they would’ve accommodated us with one. The bathroom in our room was also just a stall, not a real door. We didnt care considering the price compared to all the other hotels. Once again, the location is wonderful. Just a 10 minute walk from the city center :)

We just stayed a night and it is sufficient. First time we booked an ibis budget (For more than 100€ per night I won’t call that budget), probably our last time. Comfort is quiet limited, but it is supposed to be a budget hotel so we accept it. Pillows were a bit small and the shower gel bottle was empty. Staffs are very nice and helpful.

Nice, friendly staff and good breakfast. Paper thin walls so had to buy extra earplugs as otherwise the 3 of us stayed up all night. Pillows super thin, and had to ask the staff twice to exchange wet, smelly pillows - this is really not acceptable and pose a health risk. They were not even surprised so we were not the first to complain. Cleaning products are pure bleach, could not get the smell out even with open window. Not a very nice experience overall.

Room was clean spacious and adequate for our needs , the service was good and the room came with a ticket for free bus travel / reduced costs on other things in Lugano which if you get a get a chance seems a lovely place to visit but like the rest of Switzerland is a little expensive

nice place, close to lake, public transport and funicular. plenty of restra/bakery around. Overall nice experience. the checkin was fast. the receptionist showed on map where to visit, where to dine in etc.

very nice place to stay. Good location to the center & close by the sea. The hotel is clean, the staff were very friendly & caring too. Lots of choice for breakfast but not enough of fresh fruits. Parking very convenient

Great place ! Was super happy as usual with our stay and locationAll staff members were very friendly and helpful. Great location near the lake and the train station Lugano Paradiso. I would definitly recommand this place.

There was mosquito in the room, which bite us and infected our body. only one lift ! It took long time to go up and down from 7th floor. However staffs were friendly and helpful. Personally I feel price is higher compare with a budget hotel.

Rooms were not small with less amenities but reception made every effort to help us in our needs. Great location in Lugano with speciall ticket Ticino made our stay a decent and fruitful. Thanks for having us there