ibis budget Lugano Paradiso 2 stars

Customer review rating (ALL Rating) 4.4/5 402 reviews

Best price
guarantee
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Via Geretta 10, 6900 PARADISO, Switzerland

Description

Hotel extras

  • Free high-speed Internet (WiFi)

  • Ticino Ticket included!

  • Just a few steps from Lake Lugano!

  • Green Key Certificate

  • Located near the San Salvatore funicular and the historic center.

Our accommodation(s)

Hotel location

ibis budget Lugano Paradiso

Via Geretta 10
6900 PARADISO
Switzerland

GPS:45.991206, 8.945837

Telephone
Fax +41 91 986 19 39

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  402 reviews

Customer review rating 1.5/5

Riccardo D. Business - Confirmed reviews ALL

It was unpleasant from the first telephone contact, when the credit card was imposed as a booking condition - but I don't have a credit card and in any case I always paid when I stayed with you because I've been with you several times. I was able to book by providing my prepaid card but on the day of arrival I was subjected to several attempts to charge it. Once we arrived everything was fine but in the evening when I returned I was forced to pay for the Toblerone by credit card - I was told that they don't accept cash.

Dear Riccardo, We are sorry to read your review, but we would like to clarify a few important points. All reservations at our hotel must be guaranteed by a valid credit card. Guests are welcome to provide a prepaid card as well, provided it has sufficient funds for the pre-authorization to be successfully processed. If the pre-authorization fails because there are no funds available, then by definition the card no longer serves as a valid guarantee, as there is no actual financial security behind it. This requirement does not mean that you are required to pay with that same card upon arrival. Once at the hotel, you are free to settle your bill using any payment method accepted by the property, including cash where applicable. We are pleased that, as you mentioned, everything went well during your stay. However, the guarantee policy is applied consistently to all guests and is necessary to protect confirmed reservations. Thank you for your feedback, and we hope this explanation helps clarify the reason behind our procedure. Kind regards, Ibis Budget Lugano Staff

Customer review rating 3.5/5

Veronica T. Couples - Confirmed reviews ALL

Very bed experience no water on the room on the hot day we pay for .0.5 ml 2.5 on the reception,no ac practical we can not sleep on site we leave one day early because of heat

Dear Veronica T., Thank you for your feedback regarding your recent stay. We apologize for any inconvenience you experienced concerning the availability of water in your room. We would like to clarify that water dispensers are available for our guests both on each floor and in the hotel lobby, providing easy access to drinking water throughout the stay. Regarding air conditioning, please note that our rooms are equipped with an underfloor cooling system, designed to ensure a comfortable indoor temperature. We are sorry if this did not meet your expectations or provide the level of comfort you were anticipating. We would also like to thank you for the high scores you awarded to our check-in service and cleanliness standards. Your positive feedback in these areas is greatly appreciated and serves as encouragement for our team. Thank you for sharing your comments, as they help us improve our communication with guests. Best wishes, ibis budget Lugano Paradiso

Customer review rating 3.0/5

Mark S. Couples - Confirmed reviews ALL

No points & no a/c

Dear Mark S., Thank you for sharing your feedback. We truly appreciate the high rating you gave to our team—it means a lot to us. We regret to hear that your experience did not fully meet your expectations, particularly regarding the air conditioning. Please accept our apologies for the inconvenience you encountered with the cooling system. At Ibis Budget, we use an underfloor cooling system designed to maintain a comfortable temperature throughout the hotel. Our hotel strives to provide both comfort and value, and your comments are very important in helping us improve. Best Regards ibis budget Lugano Paradiso

Customer review rating 4.5/5

Luciane S. Solo - Confirmed reviews ALL

Nice stay in a pleasant renovated room

Dear Luciane S., Thank you for your kind words regarding our staff and the room. We are delighted to hear that you had a pleasant stay with us and appreciate your feedback on our improvements. Best regards, ibis budget Lugano Paradiso

Customer review rating 5.0/5

Michela M. Families - Confirmed reviews ALL

Staff super

Gentile Sig.ra M., La ringraziamo di cuore per il suo gentile e positivo feedback. Ci fa davvero piacere sapere che il suo soggiorno è stato confortevole e che il nostro staff è riuscito a soddisfare le sue aspettative. Speriamo di poterla accogliere nuovamente presto per offrirle un’altra piacevole esperienza. Un cordiale e caloroso saluto, ibis budget Lugano Paradiso

Other web-users rate our hotel

  • 635 reviews 9/10 Location
  • 767 reviews 4.7/10 Room
  • 476 reviews 9.1/10 Service
  • 15 reviews 4.2/10 WiFi
  • 452 reviews 2.9/10 Comfort
  • 363 reviews 8.9/10 Breakfast
  • 245 reviews 8.1/10 Cleanliness
  • 235 reviews 5.1/10 Value

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