ibis budget Lugano Paradiso 1 star

Customer review rating (ALL Rating) 4.2/5 600 reviews

ibis budget Lugano Paradiso - Image 1
ibis budget Lugano Paradiso - Image 2
ibis budget Lugano Paradiso - Image 3
ibis budget Lugano Paradiso - Image 4


Hotel extras

  • Free high-speed Internet (WiFi)

  • Ticino Ticket included!

  • Just a few steps from Lake Lugano!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

ibis budget Lugano Paradiso

Via Geretta 10

GPS:45.991206, 8.945837

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
Near the property
  • Car park


Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  600 reviews

TripAdvisor Rating  3.5/5  595 reviews


TripAdvisor rating 1.0/5

315benalia TripAdvisor review

would like to inform you that I was subjected to a disrespectful attitude by the receptionist, which is completely unacceptable and disrespectful, and contains unacceptable racism. On Friday night 1 September at 23:35, I went to buy a bottle of water and they are people in reception. I asked them for permission to pass before them, so they smiled at me welcoming, but the receptionist refused to pass me and asked me in an unkind way to wait . There was another woman waiting, and after the customer finished his check in, the woman looked at me and allowed me to pass before her because it was only a bottle of water, but the receptionist shouted at me and refused to pass my order with bad way!!! . I left the water and he insisted that I wait even though the woman repeated her words and told him that she allowed me to pass because it was a bottle of water... I strongly object to this inappropriate attitude of your employee..

in the shower, the bath gel was installed in a wrong direction. It means I could not use it easily. The cap of the bottle was installed facing the wall when it is opened. I told the room service to fix the problem when I was checking out.

Customer review rating 3.5/5

Etsuko B. Families - Confirmed reviews ALL

This is my 4th stay and usually it went fine but this time the problem with the bath gell (cap was opening on the wrong side facing to the wall).

False advertisement

Customer review rating 0.5/5

Lori Solo - Confirmed reviews ALL

I feel the advertisement online was not correct. It says the rooms have air condition systems but it does not stay the hotel controls them. The room was hot and it smelled bad. I offered to pay more for a different room that was on the non-budget side but was told no.

The hotel was well located and perfect for a short stay.

Customer review rating 3.5/5

X Friends - Confirmed reviews ALL

Despite the nice location and good breakfast buffet, the room wasn’t quite what we expected. There was no fully closed door to the toilet. So you can’t expect a lot of privacy in that area. It was okay for a short stay but i would’ve liked to know that in advance. The pictures nor the room description did show anything about that.

Customer review rating 3.5/5

Sam Couples - Confirmed reviews ALL

No safe box No recognition for membership Too expensive No value for money

Dear Mr. B., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Regarding your comment about the membership, I'd like to inform you that Ibis Budget Lugano Paradiso is not part of the program that why there has not been any ALL benefit for your stay. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ileana - Front office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 571 reviews 9.2/10 Location
  • 821 reviews 3.5/10 Room
  • 481 reviews 7.9/10 Service
  • 14 reviews 7.3/10 WiFi
  • 478 reviews 2/10 Comfort
  • 370 reviews 7.9/10 Breakfast
  • 240 reviews 7.7/10 Cleanliness
  • 234 reviews 4.8/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Paradiso