ibis budget Lugano Paradiso 1 star

would like to inform you that I was subjected to a disrespectful attitude by the receptionist, which is completely unacceptable and disrespectful, and contains unacceptable racism. On Friday night 1 September at 23:35, I went to buy a bottle of water and they are people in reception. I asked them for permission to pass before them, so they smiled at me welcoming, but the receptionist refused to pass me and asked me in an unkind way to wait . There was another woman waiting, and after the customer finished his check in, the woman looked at me and allowed me to pass before her because it was only a bottle of water, but the receptionist shouted at me and refused to pass my order with bad way!!! . I left the water and he insisted that I wait even though the woman repeated her words and told him that she allowed me to pass because it was a bottle of water... I strongly object to this inappropriate attitude of your employee..

This is my 4th stay and usually it went fine but this time the problem with the bath gell (cap was opening on the wrong side facing to the wall).

I feel the advertisement online was not correct. It says the rooms have air condition systems but it does not stay the hotel controls them. The room was hot and it smelled bad. I offered to pay more for a different room that was on the non-budget side but was told no.

Despite the nice location and good breakfast buffet, the room wasn’t quite what we expected. There was no fully closed door to the toilet. So you can’t expect a lot of privacy in that area. It was okay for a short stay but i would’ve liked to know that in advance. The pictures nor the room description did show anything about that.

No safe box No recognition for membership Too expensive No value for money