ibis budget Lugano Paradiso 2 stars

Customer review rating (ALL Rating) 4.4/5 397 reviews

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Description

Hotel extras

  • Free high-speed Internet (WiFi)

  • Ticino Ticket included!

  • Just a few steps from Lake Lugano!

  • Green Key Certificate

  • Located near the San Salvatore funicular and the historic center.

Our accommodation(s)

Hotel location

ibis budget Lugano Paradiso

Via Geretta 10
6900 PARADISO
Switzerland

GPS:45.991206, 8.945837

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  397 reviews

Customer review rating 4.5/5

Guido L. Business - Confirmed reviews ALL

clean rooms, very nice and attentive staff, ticino ticket arrived minutes after phonecall request, position is good, some noise in the morning, yet averall recommended.

Dear Guido L., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay, particularly our convenient location and the attentiveness of our staff. Your kind words are truly appreciated and will be shared with the team. We also acknowledge your comment regarding the morning noise. Please rest assured that your feedback is important to us, and we will carefully consider it as we continue working to improve the comfort and experience of our guests. We hope to have the pleasure of welcoming you back in the future for an even more enjoyable stay. Kind regards, ibis budget Lugano Paradiso

Customer review rating 3.0/5

Denise S. P. Couples - Confirmed reviews ALL

It was just an overnight stay for my husband and I. Side lamps were too bright. We only had one card to enter the room. We had only two shower towels and no hand/face towels. Large shower but water coming out in the room from the hole in the door, We didn't like the ooffee.

Dear Mrs. P., Thank you for your feedback regarding your recent stay with us. We truly appreciate your positive comments about our location and our staff. We would like to kindly point out that the ibis budget concept provides one large towel per person as standard, and that the sink and shower being located within the room are also part of the ibis budget room design. Additionally, a second room key card can be requested at the reception at no extra cost. We are sorry to hear that the complimentary coffee available in the lobby did not meet your expectations, and we appreciate you bringing this to our attention. Thank you once again for sharing your experience with us. Your feedback is very valuable and helps us to continuously improve our services. We hope to have the pleasure of welcoming you again in the future. Kind regards, ibis budget Lugano Paradiso

Customer review rating 5.0/5

Alexander B. Couples - Confirmed reviews ALL

Booked based on location and price/value proposition compared to the nearby lodging possibilities. Best overall experience than in a dozen of other ibis budget and ibis hotels that I have visited so far. A blue parking zone just 3 minutes away meant that I could keep my car parked for free during public holidays - kindly mentioned by one of the employees at the reception. I didn't take the breakfast despite a special discounted offer upon arrival - there are plenty of alternatives, or at least that's what I thought. Next time I would definitely take this option, since breakfast looked fresh, delicious and varied. At a reasonable price I'd definitely stay here again.

Dear Mr. B., Thank you very much for your wonderful review and for awarding us a perfect 100/100 following your stay at ibis budget Lugano Paradiso. We are truly delighted to read that your experience with us stood out as the best among the many ibis budget and ibis hotels you have visited so far. Such feedback is a fantastic recognition for our entire team and means a great deal to us. It is especially rewarding to know that our location, value for money, and the helpful advice provided by our reception team regarding the nearby blue parking zone contributed positively to your stay. Small local tips like this are exactly the kind of service touches we love to share with our guests. We are also very pleased that our breakfast made such a positive impression, even without trying it this time. We will be delighted to welcome you back soon so you can enjoy it on your next visit. Thank you once again for your trust and recommendation. We already look forward to welcoming you again in Lugano. Kind regards, Ibis Budget Lugano Staff

Customer review rating 5.0/5

Renata R. Families - Confirmed reviews ALL

Pur stay in Ibis Hotel was very cosy. The receptionists were very kind, helpful and new answers to our questions. The Hotel is very clean. The room had perfect size, very comfortable beds and very clean room

Dear Renata R., Thank you for your positive feedback regarding your stay at our hotel. We are delighted to hear that you found our location convenient, and our team kind and helpful. Your compliments on the cleanliness and comfort of the room are greatly appreciated. Goodbye, and best regards, ibis budget Lugano Paradiso

Customer review rating 1.0/5

Qais H. M. H. Friends - Confirmed reviews ALL

The chat messaging system was not very helpful at all, and the price that was shown when booking was cheaper than what I paid at the property even with the city taxes and normal taxes.

Dear Qais H.. M. H.., Thank you for sharing your feedback. I regret to hear that you encountered issues with our chat messaging system and that your billing experience did not meet your expectations. We value your comments and will consider them for our continuous improvement. Best regards, ibis budget Lugano Paradiso

Other web-users rate our hotel

  • 621 reviews 9.1/10 Location
  • 775 reviews 4.7/10 Room
  • 457 reviews 8.9/10 Service
  • 14 reviews 4.4/10 WiFi
  • 453 reviews 2.8/10 Comfort
  • 358 reviews 8.5/10 Breakfast
  • 244 reviews 8.4/10 Cleanliness
  • 244 reviews 5/10 Value

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