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Novotel Lugano Paradiso Hotel 4.5 stars

Customer review rating 4.6/5 2,805 reviews
Novotel Lugano Paradiso
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+ 23 Services
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Hotel extras

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Solarium (Nearby)
  • Tennis (Nearby)
  • Beach and water sports
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900
paradiso
switzerland

Tel: +41919850909

Fax: (+41)91/9850929

Contact email

Check-in from 14h00

Check out up to 12h00

  • Migros - Geretta :   2 + 1 Migros - Geretta

  • By plane

    LUGANO AGNO At 6km / 3.73 miles

  • By plane

    MILANO MALPENSA At 76km / 47.22 miles

  • By boat

    GIRO AL LAGO At 0.2km / 0.12 miles

  • By train

    LUGANO At 2km / 1.24 miles

GPS :45.991389, 8.945278

Our accommodations

Superior Room (no smoking) with double bed and sofa bed

  • Max. number of persons: 4
  • Area: From 25m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Executive Room (no smoking) with double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 25m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe
Accessible room

Superior Room with a double bed for guests with reduced mobility

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

MyRoom by Carmen & Rafal: Ticino room/room with double bed

  • Max. number of persons: 2
  • Area: From 25m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Suite with 1 king-size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 50m²
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

The GOURMETBAR by Novotel is an informal setting where you can eat simple, tasty, healthy and balanced cooking and enjoy a drink in a friendly atmosphere. BOCO allows you to eat food prepared by three-star chefs at a moderate price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

Whether you want a quick coffee and croissant, a pre-lunch or dinner aperitif, appetizers or just a refreshing cocktail, the Gourmetbar by Novotel is open daily from 6:30am to midnight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

During the summer months, our open-air "Poolbar" offers regional snacks and wines, ice creams and refreshing drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 176 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,805 reviews

tripadvisor

TripAdvisor Rating 4.0/5

766 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Average

Customer review rating 4.6/5

Tary N. Families - 13/12/2019 Confirmed reviews ALL

Hello, I stayed at this hotel for the second time. Overall the experience was just okay. Since we stayed for 5 days we were not impressed with the selection of the breakfast as the hot portion did not change day after day. We had to pay a la carte the first day of arrival for the breakfast and it was quite expensive at $35/per person, it definitely did not seem worth it. The front desk was friendly but the policy of welcome drinks and departure drinks at only is actually off-putting when you stay for a long duration. For example my husband needed coffee quickly when we were going out and they wouldn't let him use the coffee machine, however, the day of our departure we did not have time to get our farewell coffee. It seems less than welcoming. The room cleaning staff was good and nice.

Dear Mme N., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations. The day of your arrival I was present and we check you in early in the morning if I remember well it was around 9am nevertheless you was supposed to check in at 2 pm check in time in all our Hotels expected if you booke an early check-in! The Breakfast is a large one and you can eat as much as you want also it is well appreciated by nearly all our customers as you can appreciated on social medias as booking or Tripadvisor, it is one of the strength of the Novotel Paradiso and I am sorry that the choice didn’t meet you expectation. The machine we get in the restaurant is there to use if some one is in hurry so that I am wondering that they told that you can’t used it, maybe the like to serve by her own a nicer Coffee from our Italian machine La Cimballi. For the coffee to go you get it just in front of the reception desk every Morning as so as the welcome drink for guest on arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Schreiner General Manager

clean room, prosciutto on breakfast - I love it ;) , little fabric area around

Customer review rating 4.6/5

Stanislav R. Business - 12/12/2019 Confirmed reviews ALL

Came late night, left early morning. Overall experience OK. I am ambassador platinum on marriott and can not merge my status so was not feeling like valuable customer but this will come as I will travel now a lot to Lugano so let's see the future. What is negative the shower gel in shower was totally empty but at 1:30am I did not had energy to call reception ;o(

And another perfect 10 rating

Customer review rating 4.6/5

Sue O. Business - 04/12/2019 Confirmed reviews ALL

Your consistency is fantastic - from the check in experience, to the breakfast welcome, friendliness of all of the team as they greet you - to the cleanliness of the rooms. My number one choice when travelling to Lugano

Dear Miss O., Buongiorno from Lugano Thank you! It is always a pleasure to have you as guest in our hotel and to read that everything was perfect in your stay. Hope to welcome you soon here in Lugano. Sunny regards Felice Casafina Assistant Manager

Auwful

Customer review rating 4.6/5

Dmitry Business - 14/11/2019 Confirmed reviews ALL

The livht didnt work Breakfest said it over and give me just one bread

Dear Mr. S., thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso, Unfortunately I was out of Lugano a couple of days, reason why and couldn’t answer you earlier. I the mean time we analyses with our Head of departments the issues during your stay and like to present you our most sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of SFR 182.10 which will be issued to your account as soon as possible nevertheless we need your Iban and account number. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Christian Schreiner General Manager

Very nice accommodations and close to the water front

Customer review rating 4.6/5

Anonymous Business - 06/11/2019 Confirmed reviews ALL

It was very good. Close to the train station and to the water front. Room was well kept and appointed for my visit. I enjoyed the breakfast variety in the morning.

Dear Mr. A., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner Direttore

very helpful staff

Customer review rating 4.6/5

Dd Families - 06/11/2019 Confirmed reviews ALL

Staff were very helpful- special mention to the lady at breakfast who was kind enough to serve us after we missed the breakfast time

Dear Mr. D., Thank you so much for the nice review of our hotel that I will share with our Breakfast in charged. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner Direttore

One of most pleasant experiences regarding hotel accommodation I had.

Customer review rating 4.6/5

Lorena B. Business - 05/11/2019 Confirmed reviews ALL

Reception staff was very kind and helpful. Room service-very satisfying, room was really nice and allways kept tidy and neat, F&B service; ingredients of very good quality and staff allways friendly.

Gentile Signora B., thank you for the nice review of our hotel. We are glad that you fully enjoyed your stay with us and we hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Excellent hotel

Customer review rating 4.6/5

Dimitrios Families - 03/11/2019 Confirmed reviews ALL

Very good experience, hotel is fantastic, rooms are clean and the service is excellent. From the check in to the check out no problems at all.

Dear Mr. I., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Christian Schreiner General Manager

Excellent hotel

Customer review rating 4.6/5

Bamboo Families - 01/11/2019 Confirmed reviews ALL

Hotel was well maintained. Close to the lake with good public transportation.

Dear Family XI L., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Schreiner General Manager
Customer review rating 4.6/5

Anonymous Business - 27/10/2019 Confirmed reviews ALL

First time at your hotel. Hotel room very comfortable; event organized at your hotel: availability parking very positive point; break and aperitif very good; service, welcome : very good. One key negative aspect: the room was too small and uncomfortable (too warm), this is a limiting factor to come back to your in case I need to organize again an event.

Dear Mr. G., first of all we are glad to read that you enjoyed the welcome in our hotel, the aperitif for your Meeting and our rooms. For sure you will have the choice to get a larger room for future meetings in order to feel more comfortable as so as your audience, please apologies the inconvenience. We hope to get a second chance in welcoming you also for your next meeting in Lugano. ou can contact us thatfor any time, we will find with our seminar responsible Ms. Giulia Lima an à-la-carte offer for you. Thank you for your booking at Novotel Paradiso and we hope to have the great pleasure in welcoming you back soon. Kind regards Christian Schreiner General Manager

Not good as it should be, not match with the price

Customer review rating 4.6/5

Farnaz Business - 18/10/2019 Confirmed reviews ALL

I was not satisfied, accomodation was like 3 star hotel

Nice hotel and friendly staff

Customer review rating 4.6/5

Morten H. Business - 15/10/2019 Confirmed reviews ALL

Great - at times the hotel seemed understaffed, though.

Dear Mr. H., Thank you for the nice review of our hotel it is a pleasur for us to count you as one of our special guests. I am realy glad that you enjoyed the stay in our hotel. I hope to welcome you soon again, you can contact me directly for any kind of reservation. Thank you again for your booking at Novotel Lugano Paradiso A presto! Christian Schreiner General Manager

Comfortable modern hotel in great central location

Customer review rating 4.6/5

Tonys Friends - 15/10/2019 Confirmed reviews ALL

Very comfortable modern hotel in great central location with friendly and helpful staff.

Dear Mr. S., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. A presto & Have a nice Day! Christian Schreiner General Manager

dr

Customer review rating 4.6/5

Anonymous Friends - 15/10/2019 Confirmed reviews ALL

Assolutamente sodisfacente

Gentile Ospite, Grazie per la recensione del nostro hotel. Siamo molto lieti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Christian Schreiner Direttore

Very good hotel

TripAdvisor rating 4.0/5

Andra C Family - 08/10/2019 TripAdvisor review

Very good hotel in excellent location, one of the best Novotel. Very good reception and kitchen / bar employees, very polite, willing to help and assist, very professional and with a smile on their faces. Small improvement needed regarding the cleaning personnel, but this is an issue in all hotels around the world. Rooms were cleaned properly but always forgot to either put soap or tea or water or something else. In total good breakfast, very nice hotel and rooms, excellent employees. Would definitely go again!!!

Dear Andra C., Grand Merci, for booking our Hotel and the time you take to share with us impressions about your stay. Please apologies the fact that the soap was not replaced as normaly it should, reason for us to train this issue in order to strive for best. Thank you again and we hope to welcome you back soon at Paradiso and to Novotel. Sunny regards & A presto! Christian S.
Customer review rating 4.6/5

Anonymous Families - 05/10/2019 Confirmed reviews ALL

Normal, except for unloading the car that guests must do whilst risking getting a ticket. And on Sunday the lifts were not working

Gentile Signore K., thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. As the Hotel is located in the City center of Paradiso, it is not tolerated by the Police to Park a car in front of our Hotels as it is a Pedestrian zone, with exception of the two paying places that you find roadside. The Novotel car parking give you the possibility to enter first in the parking catch a caddy for the luggage’s and then come easily by elevator to the reception in order to procide to your check-in. Please apologies that the day of your check out, the Saturday 28-09-18 seems that the right elevator going to the Parking have had an incident, nevertheless from our technical department we have no notice of troubles of this elevator during your stay, so that we suppose that the elevator was busy with other guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Christian Schreiner General Manager

Good

Customer review rating 4.6/5

Anonymous Families - 03/10/2019 Confirmed reviews ALL

Good

Dear Mrs. J., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Quick stay, no complaints

Customer review rating 4.6/5

Simon Families - 03/10/2019 Confirmed reviews ALL

The experience was overall good. Good variety of food for breakfast, clean room and easy parking

Dear Mr. B. Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Lovely hotel in good location.

Customer review rating 4.6/5

Catherine L. Solo - 02/10/2019 Confirmed reviews ALL

Reception staff were extremely friendly, helpful and accommodating. Welcome drink was a very nice touch. Really good to receive city free transport ticket - a welcome bonus when public transport is extremely expensive in Switzerland. Breakfast was amazing. Only one thing, I was told it finished at 10:30am instead of 10:00am (language issue probably). Room was clean and very comfortable. Only reason I didn’t rate a 9 is the view from room window was overlooking a building site, so not very appealing! Anyway everything else was fantastic and I would definitely recommend Novotel Paradiso to friends and hopefully I will return with my husband some day! Thank you for a memorable experience.

Dear Mrs. L., Thank you for the great review of our hotel We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager
Customer review rating 4.6/5

Abdulelah A. Couples - 29/09/2019 Confirmed reviews ALL

Very good

Dear Mr a., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LAVINIA BETTAREL Reception
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