Novotel Lugano Paradiso 4.5 stars

Customer review rating (ALL Rating) 4.6/5 821 reviews

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Description

Hotel extras

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

Our accommodation(s)

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900 PARADISO
Switzerland

GPS:45.991389, 8.945278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OLEA - Restaurant, Bar & Events

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  821 reviews

TripAdvisor Rating  4.0/5  867 reviews

Excellent warm and welcoming staff.

Customer review rating 5.0/5

Martin B. Solo - Confirmed reviews ALL

I found the staff to be very accommodating, friendly and warm. I appreciated the quick check-in service. Since I was leaving very early in the morning they organized a take-away breakfast for me. I highly appreciated this.

Sehr geehrter Herr B. wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Lugano Paradiso. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Es ist schön zu lesen dass Sie sich bei uns sehr wohl gefühlt haben und unser Service Ihnen gefallen hat Wir wünschen Ihnen schöne Osterfeiertage und verbleiben mit herzlichen Grüßen Carmen Schreiner Operation Manager

Good location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice hotel. Easy access to train and bus.

Dear MOHAMMAD HAFEEZ M., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Schreiner Operation Manager

Great business hotel

Customer review rating 5.0/5

Alicia Business - Confirmed reviews ALL

I stayed in Novotel Lugano Paradiso for 4 nights and it was really pleasant experience. The staff at the reception and breakfast room were super friendly. The rooms are really clean and practical. I would definitely recommend anyone to stay here.

Dear ALICJA W., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff (and specially for Diego) as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Schreiner Operation Manager

Memorable

TripAdvisor rating 4.0/5

ronnygandey Families - TripAdvisor review

I chose this hotel for my transit stay during my trip from Rome to Interlaken. After left the hotel and listen to comments from my family, then I was thinking I only I stayed for two or more nights. That was because of the beauty of Lugano and the Novotel Paradiso Room was clean despite a bit too small for me. Check in and check out were smooth and very quick. Staffs very helpful and swift in responding any questions from guests. The breakfast also very good. Not too much in variety but for me the taste is very good and made me keep eating even though I have already full. One thing that needs attention : shower floor very slippery. Do not ask about hotel access using public transport. This is switzerland So thank you

Satisfactory but nothing more

Customer review rating 3.5/5

Steven Business - Confirmed reviews ALL

Check-in was dull and unfriendly. Room was pleasant. Novotel and lower budget Ibis share same elevators 😂. Overall a dull but satisfactory experience. Wouldn’t go back though, I’d try somewhere else.

Dear STEVEN S., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carmen Schreiner Operation Manager

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Other web-users rate our hotel

  • 350 reviews 8.9/10 Location
  • 421 reviews 7.6/10 Room
  • 493 reviews 8.1/10 Service
  • 5 reviews 7.7/10 WiFi
  • 397 reviews 8.8/10 Breakfast
  • 196 reviews 9.2/10 Cleanliness
  • 108 reviews 3.6/10 Value
  • 8 reviews 2.5/10 Wellness Area

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