Novotel Lugano Paradiso Hotel 4.5 stars

Customer review rating 4.6/5 3,064 reviews

Novotel Lugano Paradiso
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Room 1

Number of guests
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Hotel extras

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Solarium (Nearby)
  • Beach and water sports
Catering
  • BreakfastPaying
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900
paradiso
switzerland

Tel: +41919850909

Fax: (+41)91/9850929

Check-in from 14h00

Check out up to 12h00

  • Migros - Geretta :  2 + 1 Migros - Geretta

  • By plane

    LUGANO AGNO At 6km / 3.73 miles

  • By plane

    MILANO MALPENSA At 76km / 47.22 miles

  • By boat

    GIRO AL LAGO At 0.2km / 0.12 miles

  • By train

    LUGANO At 2km / 1.24 miles

GPS :45.991389, 8.945278

Our accommodation(s)

Superior Room (no smoking) with double bed and sofa bed

  • Max. number of persons: 4
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Executive Room (no smoking) with double bed and sofa bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

Superior Room with a double bed for guests with reduced mobility

Accessible room
  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe

MyRoom by Carmen & Rafal: Ticino room/room with double bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathrobe
Rooms

Our restaurants and bars

POOL BAR

Non contractual photo

During the summer months, our open-air "Poolbar" offers regional snacks and wines, ice creams and refreshing drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 176

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

3,064 reviews

tripadvisor

TripAdvisor Rating 4.0/5

789 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Strange COVID Rules

Customer review rating 4.6/5

Rh Business - 05/11/2020 Confirmed reviews ALL

I stayed a week ago and everything was open however this time you could not get a drink at the bar in the evening. This seems strange when in the morning the restaurant area was very busy.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. The restaurant and Bar is closed as we are in our Low season until end of March 2021 nevertheless we have choose for all our guets some very cosy restaurants with terrasse in our naiberhood less than 200 walking meters as the request is low during this time. The COVID-19 rools as you surely know are different from region to region and country to country and unfurtunetly there is not one rool for all toghter as this will simplified a lot for all parts. The ones we implemented are certified by Hotelleriesuisse, controlled by the Canton of Ticino and the Police deparment of Paradiso Lugano. The lady at the reception only advertise you to put your mask as request by Law of our Canton. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Christian Schreiner General Manager

Expected more

Customer review rating 4.6/5

Anonymous Couples - 20/10/2020 Confirmed reviews ALL

The room was not great quality, with stains on the chairs and sofa. We were interrupted twice by housekeeping, who came into the room without knocking. There was no stairwell to use, and due to COVID-19, everyone had to use separate elevators, so there was a queue for 10-20 minutes even to go up or down a single floor.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Should you require any assistance during your stay do not hesitate to contact us at the reception: we would without excitation change the room in the case of is not clean as our high standard require and also happy to show you where the stairway to the rooms is. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felice Casafina Assistant Manager

Solid Hotel

Customer review rating 4.6/5

Klaus S. Couples - 12/10/2020 Confirmed reviews ALL

The Hotel is in a good location, close to the city and has a good standard. It has a nice bar area and offers a good breakfast buffet. The staff at the bar and during breakfast is very welcoming and does a great job.

Excellent stay

Customer review rating 4.6/5

Fernando Business - 11/10/2020 Confirmed reviews ALL

I had a great experience staying in your hotel. Very clean, kind staff , very confortable bed and room. Very happy with the breakfast quality as well.

Alles gut

Customer review rating 4.6/5

Anonymous Families - 07/10/2020 Confirmed reviews ALL

Gut bedient

Nice stay but All fidelity program remains weak

Customer review rating 4.6/5

Emmanuel C. Business - 27/09/2020 Confirmed reviews ALL

Great staff and good hotel - like the room and breakfast was excellent - exactly what I am expecting at Novotel. However, and despite the fact I gave my loyalty number while booking the hotel, it was not in the system when I arrived in Lugano, and apparently this is still missing in the system...this is not the first time and American hotel groups are much more efficient,., you have to fix that

Good location, great value for money

Customer review rating 4.6/5

Andreas M. Friends - 18/09/2020 Confirmed reviews ALL

Everything fine..... except the fact that I still haven’t got my Accor points credited

Room for improvement

TripAdvisor rating 4.0/5

Reto C 17/09/2020 TripAdvisor review

We have been in this hotel for a repeated time. The staff was very friendly and motivated as usual in that hotel. It's always a pleasure to be there. The breakfast was also very good, there was a big Variety of exquisite dishes. For one time we also had dinner there, what was also excellent. For that time, unfortunately there were some really strange guests. Some were with their dogs in the hotel. Incredible, but true. During the night we wake up because some dogs were barking. This noise came definetely from inside the hotel. We also have seen a lady with two dirty dogs Walking into the lobby and the elevator. There they jolted. This lady also didn't care about the current distance rules because of COVID-19. This is totally unsanitary and the hotel shouldn't allow such people with dogs. There was anyway a big noise almost each night. Obviously some people celebrated a party with loud music. It's incomprehensible why nobody from the hotel staff stopped this noise. Further, similar situation in the pool area. We like the pool very much. Though there is limited space there with not many seats. For that time, very often there were people hanging round in the pool area, who neither swim, nor enjoy the sun, just occupied the seats, made selfies for a long time. In addition there was a Family, that didn't care about rules and let their Little girl, only wearing nappy, into the pool! That happened at least two times. Needless to say, that other guests suddenly left the pool afterwards. Something like that is inacceptable and the hotel staff should intervene in such situations.

Dear Reto C, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. It is a pleasure for us to receive the positive feedback about our staff and the breakfast. In the case of you should experience an incorrect behavior of other customers, do not hesitate to contact us in that moment. Our staff is 24 hours, 7 days a week at your service also during the night and will be able to handle any situation properly. We are a dog friendly hotel and yes, it happens that at the collar with their human friend, there are dogs sometimes here. Our pool area is divided between deck chairs by the pool and sofas and armchair on the other side, for those, who just want to be outside enjoying some fresh air with fresh cocktails prepared by our bar keepers. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Family friendly, comfortable, excellent staff

Customer review rating 4.6/5

Diego A. Families - 14/09/2020 Confirmed reviews ALL

We are happy overall, the staff was very kind and helpful. The rooms are spacious and well equipped. Special thanks to Qimere, who went the extra mile to make the stay of our three-year-old enjoyable.

Well-located and comfortable

Customer review rating 4.6/5

Nick Couples - 14/09/2020 Confirmed reviews ALL

All measures in place and clean, comfortable room. Friendly and very helpful staff. My only feedback is that couples do not always enjoy being surrounded by families with toddlers at breakfast!

Well located, excellent staff

Customer review rating 4.6/5

Shukhrat Families - 22/08/2020 Confirmed reviews ALL

The staff (starting from reception and with the catering staff) were super friendly and helpful. The location is good and there is a swimming pool, which was ok. The breakfast was also good with a tasty cappuccino. Staff at the restaurant was very helpful and nice! The room was ok, but it would be good to have some glasses for toothbrushes and i would expect bathrobes in a 4 star hotel. I am just comparing with other Novotel hotels and other 4 star hotels i have stayed in different parts of the world. The kettle area was a bit dusty though.

Customer review rating 4.6/5

G R. Families - 19/08/2020 Confirmed reviews ALL

We asked for an early check in, (before 12:00) which didn’t happen. No welcome drink. Restaurant menu was basic.

Dear Mr. R., thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. Early Check-in of course if you advertise us before arrival we would have do all possible to have your room ready nevertheless we have had any notification from your part on the reservation that you will arrive early nevertheless your room check- in was at 12:52. Welcome Drink Our Receptionist gives you the vouchers with the room keys for the drinks, maybe you just miss to give them at the bar. We notified that on your bill and cancel the drinks the same day of your check-out. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Schreiner General Manager

Well Located but with Lake view

Customer review rating 4.6/5

R. Families - 18/08/2020 Confirmed reviews ALL

Usual Novotel expirence nice clean hotel great location but without Lake view and a bit expensive.

Short family trip

TripAdvisor rating 4.0/5

971philz 16/08/2020 TripAdvisor review

Bed is too small for 2. Only 2 elevators are not accaptable. Breakfast offering limited. Dinner of another room was on our bill. Location is ok. No deals with local golf courses. No welcome drink as Accor silver member. (corona?)

Dear 971philz, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet totally your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All our superior and executive rooms have, as you saw at the moment of your online booking, a double french bed. If you like the king size bed we suggest you for the next visit to choose our Suite. In order to get a right information for the Guest’s who are reading your comment, we are serving a wonderful and full American Buffet prepared with fresh foods and fruits such as mixed cold cuts (different kinds of ham, salami, mortadella) Ticino sausage, Mixed cheese plate (brie, st gottardo, zola, taleggio),Sliced cheese, salads, smoothies, watermelon, melon, pineapple, Kiwi, hard-boiled eggs, scrambled eggs, Cipollata and many other products. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Felice C. Assistant Manager

Good stay

Customer review rating 4.6/5

Anonymous Friends - 08/08/2020 Confirmed reviews ALL

The room was clean. Friendly service. Unfortunately, the bathroom had not a lock and the bar was closed before 22 o'clock.

good stay, but pool (very limited opening hours) and fitness (too small) not fully satisfying

Customer review rating 4.6/5

Dbpp Families - 13/07/2020 Confirmed reviews ALL

Good stay, but pool (very limited opening hours) and fitness (too small) not fully satisfying. Breakfast ok, but some vegetables would have been nice : hot tomatoes, or mushrooms

Good stay

Customer review rating 4.6/5

N N. Business - 08/07/2020 Confirmed reviews ALL

Room big and clean reception guy very nice breakfast was also ok

Amazing service as always

Customer review rating 4.6/5

Quintin B. Business - 29/02/2020 Confirmed reviews ALL

I always choose to stay at this Novotel when I travel to Switzerland for work. What I love about is the consistency with the service from all staff members. They are starting to get to know me by name now!

Dear Mr. B., thank you for the top review you posted for our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Christian Schreiner General Manager

Comfortable stay, very easy online check-in

Customer review rating 4.6/5

Monica Business - 27/02/2020 Confirmed reviews ALL

Experienced the benefit of the online check-in: keys ready for me at arrival.

Dear Mrs B., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Christian Schreiner Direttore

Average

Customer review rating 4.6/5

Tary N. Families - 13/12/2019 Confirmed reviews ALL

Hello, I stayed at this hotel for the second time. Overall the experience was just okay. Since we stayed for 5 days we were not impressed with the selection of the breakfast as the hot portion did not change day after day. We had to pay a la carte the first day of arrival for the breakfast and it was quite expensive at $35/per person, it definitely did not seem worth it. The front desk was friendly but the policy of welcome drinks and departure drinks at only is actually off-putting when you stay for a long duration. For example my husband needed coffee quickly when we were going out and they wouldn't let him use the coffee machine, however, the day of our departure we did not have time to get our farewell coffee. It seems less than welcoming. The room cleaning staff was good and nice.

Dear Mme N., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations. The day of your arrival I was present and we check you in early in the morning if I remember well it was around 9am nevertheless you was supposed to check in at 2 pm check in time in all our Hotels expected if you booke an early check-in! The Breakfast is a large one and you can eat as much as you want also it is well appreciated by nearly all our customers as you can appreciated on social medias as booking or Tripadvisor, it is one of the strength of the Novotel Paradiso and I am sorry that the choice didn’t meet you expectation. The machine we get in the restaurant is there to use if some one is in hurry so that I am wondering that they told that you can’t used it, maybe the like to serve by her own a nicer Coffee from our Italian machine La Cimballi. For the coffee to go you get it just in front of the reception desk every Morning as so as the welcome drink for guest on arrival. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Schreiner General Manager

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