Novotel Lugano Paradiso 4.5 stars

Customer review rating (ALL Rating) 4.6/5 814 reviews

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Novotel Lugano Paradiso - Image 1
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Viale San Salvatore 11, 6900 PARADISO, Switzerland

Description

Hotel extras

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

Our accommodation(s)

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900 PARADISO
Switzerland

GPS:45.991389, 8.945278

Telephone
Fax +41 91 985 09 29

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OLEA RESTAURANT, BAR AND EVENTS

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  814 reviews

TripAdvisor Rating  4.0/5  872 reviews

Both well locate and good stay

Customer review rating 5.0/5

Giancarlo B. Solo - Confirmed reviews ALL

very kind welcome and nice staff

Dear GIANCARLO V., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you for 100 points Sincerely, Carmen Schreiner Operation Manager

Good stay

Customer review rating 4.0/5

Giorgio Business - Confirmed reviews ALL

beautiful, comfortable and clean room. Breakfast buffet rich and good

Dear GIORGIO M., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Schreiner Operation Manager

Wonderful stay.

Customer review rating 5.0/5

Przemek Families - Confirmed reviews ALL

The hotel staff is very polite and helpful, the room itself was clean and nice. Location is also perfect, close to the bus stops (1 and 2), and the boat. I would highly recommend this hotel to everyone. We were travelling with two kids (2+2).

Dear STEPIEN P., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Schreiner Operation Manager

Bad behaviors

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

Some Hotel staff having very bad behaviors

Dear MOHAMMED A., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carmen Schreiner Operation Manager

Good location. Easy access with the bus to the station. Nice premises

Customer review rating 4.5/5

Steve H. Business - Confirmed reviews ALL

Brief stay Excellent breakfast Nice pool area

Dear STEVE H., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Schreiner Operation Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 353 reviews 9.1/10 Location
  • 439 reviews 7.5/10 Room
  • 476 reviews 8/10 Service
  • 7 reviews 5.6/10 WiFi
  • 392 reviews 8.2/10 Breakfast
  • 188 reviews 9.3/10 Cleanliness
  • 113 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.