Novotel Lugano Paradiso 4.5 stars

Customer review rating (ALL Rating) 4.6/5 777 reviews

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Description

Hotel extras

  • Within walking distance of Lake Lugano and Monte San Salvatore

  • Special offers for families

  • Heated outdoor pool, open from May until the end of September, Poolbar and fitness.

  • Fully equipped meeting rooms

  • Complimentary high-speed internet (WIFI)

Our accommodation(s)

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900 PARADISO
Switzerland

GPS:45.991389, 8.945278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OLEA RESTAURANT, BAR AND EVENTS

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  777 reviews

Customer review rating 1.0/5

Admir J. Families - Confirmed reviews ALL

Tv set was not working, lack of form to fill out for breakfast in the room. I asked for the form twice by phone and it was not delivered so I missed breakfast on Saturday. I had to physically go to the reception to ask for the form unfortunately

Dear Admir J., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly with the television and the breakfast order process. We aim to provide a seamless experience, and I regret that we fell short in these areas during your visit. Your comments will be taken into consideration as we continuously strive to improve our services. Goodbye and best regards, Novotel Lugano Paradiso

Customer review rating 3.5/5

Pauliana C. Families - Confirmed reviews ALL

Overall a good stay. Rooms a bit too warm that we had to open a window at night even with low temperature.

Dear Pauliana C., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location. However, we regret that the room temperature did not meet your expectations. Your comments are valuable as we continuously strive to enhance our guests' experiences. Best regards, Novotel Lugano Paradiso

Customer review rating 5.0/5

Stefano G. Friends - Confirmed reviews ALL

Have been in this complexe over many years and always satisfied

Dear Stefano G., Thank you for your kind words regarding your experiences at our hotel. We are delighted to hear that you have consistently enjoyed your stays with us over the years. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best regards, Novotel Lugano Paradiso

Customer review rating 3.5/5

Henrik K. Business - Confirmed reviews ALL

always nice, in order to get a slighly higher grade i would appreicate more options for breakfast.

Dear Henrik K., Thank you for your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location. Your comments about breakfast options are valuable, and we will take them into consideration as we strive to enhance our guests' experiences. Best regards, Novotel Lugano Paradiso

Customer review rating 5.0/5

Michael R. Couples - Confirmed reviews ALL

We stayed for 5 days in Novotel Paradiso and had a great experience.Very clean and quiet room, staff is very friendly. Great selection on breakfast. Thank you Novotel Team.

Dear Michael R., Thank you for your kind words regarding your recent stay at Novotel Lugano Paradiso. We are delighted to hear that you enjoyed the cleanliness of your room, the friendliness of our staff, and the breakfast selection. We appreciate your feedback and hope to welcome you back soon. Best regards, Novotel Lugano Paradiso

Other web-users rate our hotel

  • 302 reviews 9.3/10 Location
  • 396 reviews 7.4/10 Room
  • 435 reviews 8.3/10 Service
  • 11 reviews 3.8/10 WiFi
  • 298 reviews 8/10 Breakfast
  • 171 reviews 9.1/10 Cleanliness
  • 102 reviews 8.9/10 Pool
  • 92 reviews 4.2/10 Value

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