Novotel Lugano Paradiso Hotel 4.5 stars

Despite the corona restrictions, we felt very welcome and enjoyed our stay.

We stayed just for one night. The lounge area was nice and clean. Rooms too but a bit small for 4 people. Breakfast, small selection but it was available it was also good and the location is great.

I found the price of the room very high as services are not as usual (breakfast, payment upfront…)

I stayed a week ago and everything was open however this time you could not get a drink at the bar in the evening. This seems strange when in the morning the restaurant area was very busy.

The room was not great quality, with stains on the chairs and sofa. We were interrupted twice by housekeeping, who came into the room without knocking. There was no stairwell to use, and due to COVID-19, everyone had to use separate elevators, so there was a queue for 10-20 minutes even to go up or down a single floor.

The Hotel is in a good location, close to the city and has a good standard. It has a nice bar area and offers a good breakfast buffet. The staff at the bar and during breakfast is very welcoming and does a great job.

I had a great experience staying in your hotel. Very clean, kind staff , very confortable bed and room. Very happy with the breakfast quality as well.

Gut bedient

Great staff and good hotel - like the room and breakfast was excellent - exactly what I am expecting at Novotel. However, and despite the fact I gave my loyalty number while booking the hotel, it was not in the system when I arrived in Lugano, and apparently this is still missing in the system...this is not the first time and American hotel groups are much more efficient,., you have to fix that

Everything fine..... except the fact that I still haven’t got my Accor points credited

We have been in this hotel for a repeated time. The staff was very friendly and motivated as usual in that hotel. It's always a pleasure to be there. The breakfast was also very good, there was a big Variety of exquisite dishes. For one time we also had dinner there, what was also excellent. For that time, unfortunately there were some really strange guests. Some were with their dogs in the hotel. Incredible, but true. During the night we wake up because some dogs were barking. This noise came definetely from inside the hotel. We also have seen a lady with two dirty dogs Walking into the lobby and the elevator. There they jolted. This lady also didn't care about the current distance rules because of COVID-19. This is totally unsanitary and the hotel shouldn't allow such people with dogs. There was anyway a big noise almost each night. Obviously some people celebrated a party with loud music. It's incomprehensible why nobody from the hotel staff stopped this noise. Further, similar situation in the pool area. We like the pool very much. Though there is limited space there with not many seats. For that time, very often there were people hanging round in the pool area, who neither swim, nor enjoy the sun, just occupied the seats, made selfies for a long time. In addition there was a Family, that didn't care about rules and let their Little girl, only wearing nappy, into the pool! That happened at least two times. Needless to say, that other guests suddenly left the pool afterwards. Something like that is inacceptable and the hotel staff should intervene in such situations.

We are happy overall, the staff was very kind and helpful. The rooms are spacious and well equipped. Special thanks to Qimere, who went the extra mile to make the stay of our three-year-old enjoyable.

All measures in place and clean, comfortable room. Friendly and very helpful staff. My only feedback is that couples do not always enjoy being surrounded by families with toddlers at breakfast!

The staff (starting from reception and with the catering staff) were super friendly and helpful. The location is good and there is a swimming pool, which was ok. The breakfast was also good with a tasty cappuccino. Staff at the restaurant was very helpful and nice! The room was ok, but it would be good to have some glasses for toothbrushes and i would expect bathrobes in a 4 star hotel. I am just comparing with other Novotel hotels and other 4 star hotels i have stayed in different parts of the world. The kettle area was a bit dusty though.

We asked for an early check in, (before 12:00) which didn’t happen. No welcome drink. Restaurant menu was basic.