All good, very pleasant clean room and excellent hotel service

Great hotel with nice and clean rooms and good breakfast. Unfortunately I forgot a personal letter in an envelope in the room. On the envelope was my name and in it was a letter for me and a gift card worth CHF 70. I came back on the same day to come and get it but the cleaning staff must have thrown it away or taken it and the people at the reception said I should try and call again the day after. Unfortunately no one ever handed it in. I think for a hotel in this price range I would expect a different behavior with forgotten items by guests.

Wasn't able to check in early while a companion who is lower level than me on the loyalty scheme was. Not brilliant, but I guess i was unlucky.

Very friendly staff

I have stayed at this location several times - I find no fault, with the exception of their policy to charge your credit card or charge card on a daily basis for services rendered - provided to you. I explained this is very costly if you have a foreign card with exchange rate, and processing fees to each transaction this is very costly to guests. I suggested to reverting to a pre authorise mode as traditionally performed. In addition if they were to make charge available on TV screen on a daily basis, this might help with a faster checking out. Excellent breakfast, and most of all excellent evening service provided by the oldest member of staff of the bar team. He is excellent beyond words and has been with this hotel for several years. The new chef understands how to cook fish.