Customer review rating (ALL Rating) 4.6/5 1,068 reviews
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Novotel Lugano Paradiso
Viale San Salvatore 11
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Access: 200 m / 0.12 mi 2 min walk
Access: 2 km / 1.24 mi 30 min walk / 10 min drive
Access: 76 km / 47.22 mi 1 hrs drive
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International and regional delicacies await you at this trendy yet cozy bar, with reading corners where you can relax and working spaces.
Our guest reviews
100% genuine reviews from our guestsFind out more
Bad checkin and checkout experience
Customer review rating 2.0/5
Ionut B. Families - Confirmed reviews ALL
First of all, I am not sure what happened at the reception but there were huge waiting times to get the room. No priority checking facilities available or speedy checkin. Also the reservation was somehow mixed in the system with another Accor member, even if I booked the trip from my account. After checking out, I get an automated email asking for my experience and it is addressed to someone else. So there is something totally wrong with their systems.
Dear Mr. B. Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; the reservation was done by you kind Mr. B. 2 rooms of the name Peter H., this name was during the check in in the system. At your arrival the receptionist has changed 1 room for Family H. and 1 room for you Family B. , BUT in the system of the reservation were still both rooms on the name H. we are very sorry for this, please apologize. We are looking forward to welcome you back in the future and wish a nice summer time Sincerely, Carmen Schreiner Operation Manager
Excellent Service and Great Location
Customer review rating 5.0/5
Anonymous Families - Confirmed reviews ALL
The staff are fantastic and extremely helpful and accommodating. Quality of food is also great. Highly recommended
Dear Mr. N., thank you so much for your comments regarding your stay at the Novotel Lugano Paradiso. We are very glad to read that you appreciated the stay and the service of our team. Thank you again for sharing your experience, and we hope to welcome you back soon again Kind regards Christian Schreiner General Manager
A location reflecting good value
TripAdvisor rating 5.0/5
Swissoneone Friends getaway - TripAdvisor review
Excellent room, value for money. Friendly staff. Excellent dinner service with a good choice of drinks to accompany food. Location is central to two train stations plus easy bus connections. Surround the hotel you have local bars and very unique restaurant reflecting food of the local communities. A must stay ….
Rather average price, strange breakfast seating policy, overpriced rates
Customer review rating 2.0/5
Peer G. Couples - Confirmed reviews ALL
We booked for a rate of 300 CHF per night for a twin room. This is rather high priced. So our expectations were rather high. Room was neat and spacious but the bed was bad. The mattress seem to be pretty old and used. The AC was loud (even on the lowest level) with an annoying beeping sound. For breakfast: we were one of the first guests being there but were forced to sit right by the kitchen entry. Despite window tables and other tables being available. Staff was absolutely inattentive. I will avoid this hotel in the future.
Dear Mr. Guenther, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It would have been helpful for us to let us know about your disagreement with your room immediately in order to be able and change it. The rates are with breakfast and are adapted to the product witch is a 4*S, to the market and the demand generally higher on weekends and summer. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Schreiner Cluster Manager
Very arrogant staff
Customer review rating 1.5/5
Fenny Families - Confirmed reviews ALL
The room was OK, basic clean room, the room does not even have kettle, or shower cap. The most disappointing is the staff attitude, we think they’re very arrogant and not helpful at all. Ask for simple helps from them, and always got rejection with many excuses. Sorry but we will not stay here again in the future.
Dear SUFENNI K., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is through that we take off the Kettles in order to replace them buy some nice Nespresso machines nevertheless you get one quickly after asking for even our technician was in your room to set the connection. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Schreiner General Manager
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price