Novotel Lugano Paradiso 4.5 stars

Customer review rating (ALL Rating) 4.6/5 718 reviews

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Description

Hotel extras

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

Our accommodation(s)

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900 PARADISO
Switzerland

GPS:45.991389, 8.945278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

OLEA RESTAURANT, BAR AND EVENTS

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  718 reviews

TripAdvisor Rating  4.0/5  882 reviews

Well located

Customer review rating 3.5/5

Pieter Business - Confirmed reviews ALL

Hotel is well located, rooms are great. Combination with other hotel labels in the same building is very confusing and dilutes the image of the Novotel

Feedback

Customer review rating 4.0/5

Toto Business - Confirmed reviews ALL

OK

Well located. Good stay.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Nice hotel but overrated. Taking in consideration that in Switzerland prices are higher, I still think that this stay was very expensive for what the hotel really offers. Maybe summer is fun because of the swimming pool but nothing special about it during winter.

Dear Guest, Thank you for your feedback regarding your recent stay. We appreciate your thoughts on our location and amenities. We strive to provide value that reflects our offerings and will take your comments into consideration for future improvements. Best regards, Novotel Lugano Paradiso

It was indeed good experience this time than last time.

Customer review rating 4.0/5

Anand S. Families - Confirmed reviews ALL

It was indeed good experience and reception guys were really great and they helped us as well to extend further 2 nights without any hassles. Overal experience was good but we had to follow up for dental kit, an mineral water so please keep these things into room so we don't have to bother every day :)

Dear ANAND S., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carmen Schreiner Operation Manager

Great location and breakfast, not very comfortable.

Customer review rating 3.0/5

Okotlicki Families - Confirmed reviews ALL

We stayed 9 nights at the hotel. To begin with, I've ordered what I thought are two connecting rooms (description: Two connected rooms, no smoking, with queensize bed and sofa bed.) and was surprised to find out that it is actually one room with a living room area and a bedroom. They did want to help but did not have two connecting rooms available and offered us to change rooms after 3 days which we decided not to do due to the hassle. Beds are ok. Bedroom bed was quite soft. Sofa bed was stiff. Air conditioning was "working" but temperature was too hot. We asked if this could be improved, were answered that it can be, but we felt no change. Some nights were really hot in the room (outside temp. was 14-15 Celsius but and we did not want to open the window because there were spiders and bugs outside). Breakfast is really good. Great selection. Good quality. Location is great. 2min. walk from the Lugano lake and bus stops. Hotel has parking for 23Fr. a night.

Dear OREN K., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carmen Schreiner Operation Manager

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Other web-users rate our hotel

  • 346 reviews 9.2/10 Location
  • 440 reviews 7.6/10 Room
  • 453 reviews 8.3/10 Service
  • 8 reviews 5.6/10 WiFi
  • 382 reviews 8.4/10 Breakfast
  • 176 reviews 9/10 Cleanliness
  • 108 reviews 8.7/10 Pool
  • 106 reviews 3.7/10 Value

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