Novotel Lugano Paradiso Hotel 4.5 stars

Great staff and good hotel - like the room and breakfast was excellent - exactly what I am expecting at Novotel. However, and despite the fact I gave my loyalty number while booking the hotel, it was not in the system when I arrived in Lugano, and apparently this is still missing in the system...this is not the first time and American hotel groups are much more efficient,., you have to fix that

Everything fine..... except the fact that I still haven’t got my Accor points credited

We have been in this hotel for a repeated time. The staff was very friendly and motivated as usual in that hotel. It's always a pleasure to be there. The breakfast was also very good, there was a big Variety of exquisite dishes. For one time we also had dinner there, what was also excellent. For that time, unfortunately there were some really strange guests. Some were with their dogs in the hotel. Incredible, but true. During the night we wake up because some dogs were barking. This noise came definetely from inside the hotel. We also have seen a lady with two dirty dogs Walking into the lobby and the elevator. There they jolted. This lady also didn't care about the current distance rules because of COVID-19. This is totally unsanitary and the hotel shouldn't allow such people with dogs. There was anyway a big noise almost each night. Obviously some people celebrated a party with loud music. It's incomprehensible why nobody from the hotel staff stopped this noise. Further, similar situation in the pool area. We like the pool very much. Though there is limited space there with not many seats. For that time, very often there were people hanging round in the pool area, who neither swim, nor enjoy the sun, just occupied the seats, made selfies for a long time. In addition there was a Family, that didn't care about rules and let their Little girl, only wearing nappy, into the pool! That happened at least two times. Needless to say, that other guests suddenly left the pool afterwards. Something like that is inacceptable and the hotel staff should intervene in such situations.

We are happy overall, the staff was very kind and helpful. The rooms are spacious and well equipped. Special thanks to Qimere, who went the extra mile to make the stay of our three-year-old enjoyable.

All measures in place and clean, comfortable room. Friendly and very helpful staff. My only feedback is that couples do not always enjoy being surrounded by families with toddlers at breakfast!

The staff (starting from reception and with the catering staff) were super friendly and helpful. The location is good and there is a swimming pool, which was ok. The breakfast was also good with a tasty cappuccino. Staff at the restaurant was very helpful and nice! The room was ok, but it would be good to have some glasses for toothbrushes and i would expect bathrobes in a 4 star hotel. I am just comparing with other Novotel hotels and other 4 star hotels i have stayed in different parts of the world. The kettle area was a bit dusty though.

We asked for an early check in, (before 12:00) which didn’t happen. No welcome drink. Restaurant menu was basic.

Usual Novotel expirence nice clean hotel great location but without Lake view and a bit expensive.

Bed is too small for 2. Only 2 elevators are not accaptable. Breakfast offering limited. Dinner of another room was on our bill. Location is ok. No deals with local golf courses. No welcome drink as Accor silver member. (corona?)

The room was clean. Friendly service. Unfortunately, the bathroom had not a lock and the bar was closed before 22 o'clock.

Good stay, but pool (very limited opening hours) and fitness (too small) not fully satisfying. Breakfast ok, but some vegetables would have been nice : hot tomatoes, or mushrooms

Room big and clean reception guy very nice breakfast was also ok

I always choose to stay at this Novotel when I travel to Switzerland for work. What I love about is the consistency with the service from all staff members. They are starting to get to know me by name now!

Experienced the benefit of the online check-in: keys ready for me at arrival.

Hello, I stayed at this hotel for the second time. Overall the experience was just okay. Since we stayed for 5 days we were not impressed with the selection of the breakfast as the hot portion did not change day after day. We had to pay a la carte the first day of arrival for the breakfast and it was quite expensive at $35/per person, it definitely did not seem worth it. The front desk was friendly but the policy of welcome drinks and departure drinks at only is actually off-putting when you stay for a long duration. For example my husband needed coffee quickly when we were going out and they wouldn't let him use the coffee machine, however, the day of our departure we did not have time to get our farewell coffee. It seems less than welcoming. The room cleaning staff was good and nice.