ibis Lugano Paradiso Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 3,509 reviews

ibis Lugano Paradiso
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+ 13 Services

Hotel extras

  • Just a few steps from Lake Lugano!

  • Ticino Ticket included in the Price!

  • Great deals for everyone!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Lugano Paradiso

Via Geretta 10a
6900 paradiso
switzerland

Fax: (+41)91/9861919

Check-in from 14h00

Check out up to 12h00

  • Migros - Geretta:  2 + 1 Migros - Geretta

  • By plane

    LUGANO AGNO At 6km / 3.73 miles

  • By boat

    GIRO AL LAGO At 0.2km / 0.12 miles

  • By train

    LUGANO At 2km / 1.24 miles

GPS:45.991259, 8.945558

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR Non contractual photo

Relax in the bar: go along to the ibis bar at any time of the day and take time out to relax.

Our accommodation(s)

Our guest reviews for
ibis Lugano Paradiso

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,509 reviews

TripAdvisor Rating 4.0/5

656 reviews

As expected

Customer review rating 4.0/5

Marcel Solo - 03/12/2021 Confirmed reviews ALL

Had a hard time finding the reception but that was due to the new alignment for CV19 measures

Dear Marcel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sayuri - front office team

Low of the low

Customer review rating 1.5/5

Fabrice Business - 12/11/2021 Confirmed reviews ALL

Unpleasant checkin. Imposed late and inconvenient breakfast time, cheap of the cheap noisy room and dredful equipment (dangerous broken steam iron)

Just ok

Customer review rating 3.0/5

Alberto Solo - 30/10/2021 Confirmed reviews ALL

stay was basically ok, but the room is very small and lacks some basic amenities - no glass in the bathroom for instance

Dear Alberto, Thank you for choosing ibis Lugano Paradiso and for sharing your impressions with us. We suggest for your next stay Novotel, 4 star which can better accomodate your needs. We hope to welcome you again in the future. Best regards Ambra -Front Office Team

Good value

Customer review rating 4.5/5

Tintin A. M. Families - 29/10/2021 Confirmed reviews ALL

Well organized good breakfast clean

Dear Tintin snd m., Thank you for choosing ibis Lugano Paradiso and for sharing your impressions with us. We hope to welcome you again in the future. Best regards Ambra -Front Office Team

Pleasant stay.

TripAdvisor rating 4.0/5

148mitin 23/10/2021 TripAdvisor review

Hotel staff is friendly, at reception and breakfast. Room is spacious enough for a short stay. "Plastic bathroom" ist noisy. Price is rather high compared to other Ibis city hotels, also parking fee CHF 20 for 1 night.

Good stay

Customer review rating 4.5/5

Jamie D. Couples - 10/10/2021 Confirmed reviews ALL

Everything was ok, but the elevator is really slow and I would like to suggest to put a shelf in the shower. Is really difficult to take shower and put all the products on the floor!

Dear Jamie, Thank you for choosing ibis Lugano Paradiso and for sharing your impressions with us. We hope to welcome you again in the future. Best regards Ambra -Front Office Team
Customer review rating 4.5/5

R.e.th Friends - 30/09/2021 Confirmed reviews ALL

Good overnight for a quick visit to Lugano.

Dear Rachel, Thank you for taking the time and trouble to complete a survey following your recent stay at Ibis Lugano Paradiso. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. Your experiences and suggestion will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Ibis Lugano Paradiso in the near future. Yours sincerely, Ileana - Front Office Team

Changes not for the better

Customer review rating 2.0/5

Jane Families - 16/09/2021 Confirmed reviews ALL

Rooms very clean. Breakfast every day was not a nice experience Running out of cups - queuing for use of the hot drinks machine Need two coffee machines especially when hotel has full occupancy . Good variety of breakfast choices and every thing was kept full. There has been a lot of changes (ie reception area) since the last time we stayed here there is still room for improvement

Dear Jane, Thank you for choosing ibis Lugano Paradiso and for sharing your impressions with us. Most of your comments are quite positive so I am really sorry we didn't meet your expectations. I hope to better serve you in the future. Best regards Ambra- Front Office Team

Pleasant surprise!

Customer review rating 4.5/5

Archie M. Couples - 03/09/2021 Confirmed reviews ALL

When we book the place our main objective was just to have a simple room near the lake, at reasonable price range. Finding the place was easy, and having a parking their own parking space with minimal fee helps a lot. The dinner at nearby restaurants in the lakeside was perfect and the early morning walk through the lakeside was a great to start a new day. The location was ideal, away from the busy center yet accessible by walk or by a complimentary public transport. Place worth revisiting.

Dear ACHILLES M., We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

We have stayed at this hotel many times. The location is perfect

Customer review rating 4.5/5

Robert W. A. Couples - 30/08/2021 Confirmed reviews ALL

I am alway happy at this hotel

Dear Mr. A., I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra -Front Office Team

Well connected with public transport

Customer review rating 4.0/5

Guido Solo - 24/08/2021 Confirmed reviews ALL

Very friendly welcome. Room very clean, but only very basic features. I missed a glass or a cup. The step to enter the bathroom might be dangerous if you are not aware of it. Received a nice glass of wine as a welcome drink.

Dear Mr. G., I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra - Front Office Team

Well located hotel , efficiently run , would stay again

Customer review rating 4.5/5

Terry S. Couples - 21/08/2021 Confirmed reviews ALL

Staff were very helpful . Even leant us an adaptor for our tablets . Breakfast buffet was plentiful and replace regularly

Dear Terry, I would like to thank you for choosing ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and the helpfulness of our staff. You are always welcome to our hotel. Best Regards, Ambra- Front Office Team

No swimming pool available

Customer review rating 3.0/5

Roger Families - 17/08/2021 Confirmed reviews ALL

When I saw the swimming pool picture I immediately understood that the hotel had one available. Only st reception I found out that the pool was only available for Novotel guests. The pool was actually one of the main drivers for the hotel selection.

Dear Roger, Thank you for choosing ibis Lugano Paradiso and for sharing your impressions with us. I kindly inform you that the view is only on the pool, there is no information regarding a pool in our website or anywhere. For your next stay I suggest you to call or send an e-mail to have mere information if needed. I remain at your disposal. Best regards Ambra- Front Office Team

well located, small price-service ratio

Customer review rating 3.5/5

Zdenek Business - 09/08/2021 Confirmed reviews ALL

well located hotel near the cente of Lugano in quite location Paradiso, staff nice and helpful, but size and equipment of the room was insufficient, missing refrigerator, toilet and shower solved quite non-standard low cost, breakfast was quite poor, only basic food, completely missing vegetables and hot breakfast, lack of parking spaces in garages, there was no place to park in case of late arrival, at the end, the bed was soft and the room was quiet

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sayuri - front office team

Nice stay

Customer review rating 4.0/5

Anonymous Families - 25/07/2021 Confirmed reviews ALL

We had a nice stay. The check in process could have been smoother and we didn’t get information on the Ticino ticket only after seeing an add in the elevator and asking at the reception. The online reviews of the hotel o dictated issues at breakfast, lines etc but since everyone had a time assigned we didn’t have any problem and could enjoy our breakfast. It was good to see both staff and guest adhering to Covid rules and wearing masks at all times.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sayuri - front office team

Great stay

Customer review rating 4.0/5

Richard Couples - 22/07/2021 Confirmed reviews ALL

Very enjoyable !

Dear Mr. Mallet, Thank you for choosing ibis Lugano Paradiso and for sharing your impressions with us. We are really glad you appreciated your stay with us! We hope to welcome you again in the future. Best regards Ambra- Front Office Team

Breakfast

TripAdvisor rating 5.0/5

dharrisonch Solo travel - 13/08/2019 TripAdvisor review

The breakfast are, when I stayed at the hotel, was quite packed, so not quite up for a pleasant experience. Otherwise, everything was very fine. The location is really great, not at all far from the lake front.

Dear dharrisonch, I would like to thank you for choosing the ibis Lugano Paradiso and thank you very much for your positive comments. It makes us very happy to hear you enjoyed your stay in our hotel and our location. We hope to have the opportunity to welcome you again in the future, Best regards Ambra- Front Office Team

Excellent hotel near the lake, great Parking

TripAdvisor rating 5.0/5

raanananit Business - 07/08/2019 TripAdvisor review

We cMe for 5 nights and it was a clean and comfortable bedroom to come back to. We had a car and for 20 CHF per day you can come in & out as much as you need. The staff was very professional and helpful for any question we had. Breakfast is basic but still very nice ( porridge, great croissant , coffee and juice etc ). The shower was very clean but a bit small. air conditioner is great ( and our week was very hot). I highly recommend it to those who want to stay in Paradiso.

Dear Raanananit, In the name of and all our team, thank you so much for your positive review. We very much appreciate your comments regarding our staff and the quality of our service. This type of customer feedback is what motivates us to keep on providing the best standard that we can. You are always welcome at the ibis hotel Lugano Paradiso. Warm Regards from Switzerland,

Close to Paradise

TripAdvisor rating 4.0/5

acreis2018 Business - 14/10/2018 TripAdvisor review

Old style IBIS but still in good shape. Very clean and this is the most important asset for me to stay in a hotel. In this case, it was my third time in this unit and I will return. It is very close to the Lugano Lake and therefore, close to Paradise.

Dear Guest, We are truly happy to hear that you enjoyed your stay at the ibis Lugano Paradiso. Many thanks for sharing your experience with us and thank you for your loyalty! We hope to have the opportunity to welcome you again in the future! Kind regards

ืืClose to Lugano Lake but far from main train station

TripAdvisor rating 4.0/5

Trail517793 Family - 02/07/2018 TripAdvisor review

Nice hotel, clean and modern, friendly staffs From train station, there is a bus to paradiso and bus stop is close to the hotel Good location, close to Lugano lake and we can walk along the lake to the center

Dear Guest, Thank you for choosing our ibis Lugano Paradiso for your stay in Ticino and thank you for taking the time to share your impressions on tripadvisor.com. We are glad that you have enjoyed our hotel's location as well as the friendliness of our team. We look forward to welcoming you again and remain, Best Regards from Switzerland Fabio Zuliani - Assistant Manager

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