ibis Lugano Paradiso 3 stars

Customer review rating (ALL Rating) 4.4/5 586 reviews

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Description

Hotel extras

  • Just a few steps from Lake Lugano!

  • Ticino Ticket included in the Price!

  • Great deals for everyone!

Our accommodation(s)

Hotel location

ibis Lugano Paradiso

Via Geretta 10a
6900 PARADISO
Switzerland

GPS:45.991259, 8.945558

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Non contractual photo

Relax in the bar: go along to the ibis bar at any time of the day and take time out to relax.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  586 reviews

TripAdvisor Rating  4.0/5  671 reviews

Good location, nice rooms

Customer review rating 3.5/5

Shantanu Couples - Confirmed reviews ALL

Very good location - just 4 stops away by Bus from the Central Train Station and 100m away from the Lake shores. The guy who checked us in was very kind to give a relatively large room. The wifi didn't work for the first day which was a bit of problem, apart from that no other complaints

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Paulina

A good stay

Customer review rating 4.0/5

Robert A. Couples - Confirmed reviews ALL

The hotel location is great for all public transport. We stay at this hotel every time we come to Lugano.

Dear ROBERT A., We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina

No customers service.

TripAdvisor rating 1.0/5

B2250CWpascalv Families - TripAdvisor review

This hotel was booked as a passing thru on our way. As this hotel is together with the IBIS budget, we were surprised when we saw the room! Very basic room with no fridge and a bathroom from out of space! When you are in suisse the price for roaming and mobile data is very expensive, sow we were really happy to have internet in the hotel. Unfortunately the WIFI was out of service for the whole day and night. In morning the WIFI was still out of order. Our planning fell in the water due to this fact. We asked the servant for a refund for their service, because they could not meet their standard. They sent us on our journey with the excuse, “we will contact you”. They did and their answer was,” we cannot compensate for the uncomfortable situation” As a point of view for customers service this is very poor! Some kind of compensation is in its place! If you come here don’t expect service because they just want to make money.

nice stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

correct, clean hotel

Good location, rooms

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Rooms, location all fine. Breakfast could have had more variaty of cold cuts, and another coffee machine (only 1 and queues were there all the time). As a gold member, I had a welcome drink, which can be beer or wine. As there is no bar, only choose what's in the fridge, the offer is limited. I wanted a small bottle of sparkling wine (only one they have) and they charged me 18CHF for it. Would recommend to add wine to stock, otherwise welcome drink choice doesn't make sense, if only beer available.

Dear STANISLAV T., We very much appreciate your comments regarding your stay at the ibis Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paulina

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Other web-users rate our hotel

  • 359 reviews 9.2/10 Location
  • 455 reviews 5.9/10 Room
  • 348 reviews 8.3/10 Service
  • 13 reviews 3.5/10 WiFi
  • 308 reviews 8.3/10 Breakfast
  • 181 reviews 8.6/10 Cleanliness
  • 116 reviews 4.2/10 Value
  • 70 reviews 5.3/10 Food

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