Novotel Suites Malaga Centro 4 stars

Customer review rating (ALL Rating) 4.5/5 1,354 reviews

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Calle San Jacinto 7, 29007 MALAGA, Spain

Description

Hotel extras

  • 24-hour snack bar

  • 20 min. walk to Playa de la Malagueta

  • Located in the historic center

  • Pet-friendly

  • Two children up to the age of 15 free of charge in family suite

Our accommodation(s)

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Hotel location

Novotel Suites Malaga Centro

Calle San Jacinto 7
29007 MALAGA
Spain

GPS:36.718666, -4.427143

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

SU BAR LES COMPTOIRS NOMADES

Non contractual photo

The 24-hour bright bar with its minimalist contemporary décor has a bar and tables. It has a snack menu, as well as options such as light salads or sausage tables.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,354 reviews

TripAdvisor Rating  4.0/5  2,177 reviews

Certificate of excellence 2024

Reception and service felt worse than a backpackers

Customer review rating 0.5/5

Ashley F. Families - Confirmed reviews ALL

Appalling only given 1 bottle of water for the first night to share between 3 guests for a 2 night stay. Didn’t ask for housekeeping and when returning the second night we explained didn’t have housekeeping could we get some water each. Was not made aware of the 2 euro per water charge!! This is something that needed to have been told to us at the time. As we were then told on check out there is a 6 euro charge owing to the hotel for these waters!!

Dear Guest, First of all, we thank you for taking the time to share your stay with us. We are sorry that our service did not meet your expectations. We will pass on your review to the appropriate department in order to continue to improve. Best regards, Novotel Suites Malaga Team.

Good location , Comfort

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The location is very good for our trip, comfort and clean room! I like the bathroom most.

Dear guest, We really appreciate that you have taken the time of sharing your stay as well as the great score given. It is always a pleasure to receive positive feedback and especially about our team. We hope to welcome you back soon Kind regards Reception team

Perfect for all attractions easy walk to the centre

Customer review rating 5.0/5

Louis C. A. Couples - Confirmed reviews ALL

Fabulous rooms , very friendly helpful staff, comfy beds

Expectation not met

Customer review rating 1.5/5

Joe Couples - Confirmed reviews ALL

+ City centre can be reached easily on foot. => lots of restaurant, shops and else - Cleanness (Nuts from previous guest on the floor, hair around the bed, flies in the milk) - Did not feel at all to be in a 4 Stars, perceived to be more in an older 2/3 Stars - Parking was not accessible due to recent floods. Understandable at first but I seemed not to bother the hotel too much. Somehow passed the issue over to the client. => Find your parking with some guidelines. Paid 28 EUR/day instead 15 EUR/d as per hotel parking although it was not too far away. The hotel handed to me over a discount ticket for the parking after checking out, but i was only for non-accessible parking. => Not even all the staff seem to be aware, not sure how to take this. - Summary, too expensive compared to the provided services and especially ambience. Next time, I rather pay more than choosing this hotel. According to ALL app it’s the hotel with the highest category in town.

Fijne, ruime kamers

Customer review rating 2.5/5

H. Couples - Confirmed reviews ALL

Yesterday I received a request to assess our stay in your hotel , arrival 12th November. I find this difficult and I will explain this to you. Although I understand that this kind of messages are automatically generated, it bothered me much to receive one. When we arrived we were very pleased by the welcome in your hotel. The staff was friendly and the room looked well. But then came the the DANA rainfall the day after arrival. That changed a lot in our opinion about the way things were handled in your hotel. Hereby our comments: First of all the assessment of the room. Highlight was the mattress. What a comfortable one. Top!! The room was spacious and comfortable, however there were two dirty spots on the couch. With a chemical spray could every housekeeper remove this in a few seconds. The door to the bathroom was hard to handle, probably due to moisture. The toilet had several defects. The tap was not tight attached to the wall and with a flexible service pipe in the wall could this have been damaged with al lot of water in the room as a consequence. Two screws in the threshold were dangerously extending. When one had walked barefoot in the room, the screws could have injured the feet.(( I myself tightened them with a screwdriver). And last but not least, after having closed the door of the it could hardly be reopened afterwards. The lock didn’t function well. We were very surprised about the division of the ground floor: Breakfast room, bar, reception entrance and room for electronic devices. With rather a lot of space on the ground floor, I think the architect could have done better. Our experience was, aside that the tables were very close o each other, it was very uneasy. The day that will be remembered by a lot of people. Let me start to write that with DANA it was hardly possible to do things well. But there is also some surprise from our side. Since the impact of DANA earlier in Valencia a.o. I expected that the hotel was better prepared for the forecasted rainfall in Malaga. The shelf in front of the hotel was not of the right material, it was not attached well. And more general, all the measures taken looked amateurish. I was advisor of big companies on safety and environment. And in this situation I got the impression that there was not a plan whatsoever For me it is shocking because you are responsible for the wellbeing and safety of your guests. For example, if there isn’t any electricity, take care that there is one safe room where there is light, first aid material and things like an AED so that guests can feel safe. In your case that could have been the breakfast room. A simple fuel generator could have been taken care of that electricity. And it surprised me as well that just around the corner there was a water vacuum cleaner(probably belonging tot the parking garage) that could have cleaned and dried the floor in less then half in hour. The communication to the guests wasn’t well, bad I would say. First there was the message that the power would restored in 20 minutes. So we waited in our room and OK, sometime things take more time and therefore we were patient. In the later night we went down to get information about the process in restoring the electric power. Then we heard that there was an evacuation. We were almost the last ones that were replaced to another hotel. When we arrived in the IBIS we saw that there was irritation not to us, but more about the communication between the hotels. The manager in charge was very kind to us that night and the next morning as well. Although money doesn’t interest me very much, I as a very experiences traveller found it also curious that we were transferred to a lower rated hotel without any message about possible financial consequences. Of course we hope that DANA wille stay away for the coming 100 years, but we also know that the chance on more of these terrible events in the coming decades are more likely. This was a wake up call from climate change. Inform yourself, take measures, have a contengency plan with concrete measures and practice from time to time in handling an evacuation. And let me underline at the end of my comment, that the personnal contact with you and the staff was utterly friendly.

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Other web-users rate our hotel

  • 804 reviews 9.4/10 Location
  • 976 reviews 8.2/10 Room
  • 846 reviews 8.9/10 Service
  • 9 reviews 9.8/10 WiFi
  • 581 reviews 7.8/10 Comfort
  • 363 reviews 6.2/10 Breakfast
  • 331 reviews 8/10 Cleanliness
  • 149 reviews 5.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.